The hotel is clearly a little dated, but it served well in terms of location and functionality. Waikiki beach is a short walk away with stores, resturaunts and other cool things to see and do nearby. Parking is a little tight, and elevators are a little rickety and slow, but overall, it was a great place to stay.
Good accommodation close to everything.
Sandals246
(Central Victoria)
We were part of a larger group in three rooms on different floors, and we all thought the hotel was perfect for our needs.
The rooms were clean and tidy and well furnished.
The bed was too soft for us, as we have found in American hotels but others may like it that way.
It's an older hotel, but this was not a problem for us as it was clean.
All of our rooms faced the sea, and although the direct view was blocked by other buildings (we were on the 23rd floor) we still had a good view of the surfers at the north end of Waikiki beach, as well as Diamond Head to the south.
We never used the pool as it was in the shade most of the time, but why would you with a warm water beach a 5 min walk away?
Room staff did a good job each day.
There is an ABC (minimart) almost next door with food and booze.
Parking was $25 per day, so we used Waikiki Banyan Parking over the road for $80/week.
I would not hesitate to book here again if we ever return to Waikiki.
Upgraded room was a wonderful surprise!
Waialuawahine
(Fresno, California)
My family stayed for 4 nights in a superior room. The first 2 nights in a standard Mountain View room. The next 2 nights in an upgraded ocean view room on the 35th floor. We were all very impressed with the beautiful view and more modern accommodations. The room was spacious and having the full size kitchen was a bonus. The staff was always very willing to accommodate our requests. I was a bit skeptical after reading previous reviews, but we were all delighted and pleased with our stay.
Disappointment from the start
SOCITTOME
(Melbourne, Australia)
Plenty of disappointment here:
Pool change room facilities - very dirty showers and hand basins, hallway carpets old and stained, smell of dirty oven in room, lounge dirty and stained, fold out bed very old and sagging in middle. Large wet mark on carpet took two days for it to be fixed. Be careful of 'the amenities' fee.... this covers items normally included in the tariff or optional... daily newspaper / didn't want it, DVD hire, didn't want it, use of safe, wifi use, tea and coffee... never enough supplies for 3 people, couldn't find kettle and took 2 days for one to be delivered, not enough tea towels. Ok my fault for not checking but No on site restaurant facilities, no bar facilities, unable to have drinks around the pool. Tried to discuss these things with the hotel and met a brick wall.
Awesome place to stay
noble7026
(Hudson Falls, New York)
Wife and I flew in for our second trip to Honolulu and for the second time we stayed here. The place was even better then the first time. Spacious living room king size bed and full bathroom with an outstanding view on the 35th floor. Staff was wonderful an the price for parking was good. 5 minute walking distance to beach which we went to every single day the 8 days we stayed. ABC store close to hotel an the elevated seem to be fixed from the first time we stayed. Having a full kitchen was great as well. I would recommend this place to anyone and everyone.
Absolutely LOVE this hotel! We stay here every time we come to Oahu! Room are spacious, amenities are amazing and the staff is PHENOMENAL!! From the housekeeping with Flora to the front desk with Whitney aka Whizzay all the way to the top of Management with Tasi ♥️ this place is HANDS DOWN the best spot to stay in Waikiki! ⭐️⭐️⭐️⭐️⭐️ thank you again to Sai for always having that ALOHA spirit 🌺🤙🏽
Lovely
622applesl
(Melbourne, Australia)
My family and I stayed at this Hotel for nine nights.
Lovely and chill atmosphere.
Clean, decent size rooms with a balcony and view of the pool.
The pool and pool area aren’t very big or very private. Not enough sun lounges.
Free sunscreen and water.
Also free coffee in the morning.
Late one night we decided to go downstairs and chill in the couch area and drink our soft drinks , only to be told by a staff member that outside drinks are not allowed.
The bar and restaurant were closed and we weren’t sitting near them either.
This was disappointing.
Charm and character in Waikiki
NZWhanauNZ
(Whangamata, New Zealand)
My husband and I stayed here for 7 nights in early June. The Surfjack had been highly recommended to us by our travel agent so we were looking forward to our child-free holiday. We arrived first thing in the morning after a terrible night flight and were so grateful and happy when the front desk staff found us a room so we could get some sleep!
Our room was clean and comfortable. Loved the fresh, modern feel of the rooms whilst still maintaining the charm and character of the building. Our bed was better than our one at home and so was the massive shower! The plus-ones really make this a special place to stay. The magazines, macadamia cookies, handwritten note, tote bag, lime infused cold water to refill your drink bottles, delicious smelling toiletries, all make you appreciate the effort made in making this feel like your home away from home.
The restaurant on-site serves delicious fresh food that we struggled to find anything better. However it is in a great location of lots of local amenities.
Would definitely recommend the Surfjack to anyone visiting Waikiki.
Our only disappointment was that we didn’t meet Chris on reception until the morning we were leaving! It might be awhile until we are back, but we will be back.
Loved our stay!
christinebK9202FY
(Highton, Australia)
A wonderful hotel, great vibe and staff. Not too far from shopping, restaurants, transport and beach. Ideal for families. Very clean at all times. Pool area was so much fun for both adults and children. Mahina & Suns restaurant food was 🙌
wondreful stay
Go67019642058
(Ito, Japan)
wonderful stuff,great hospitality and over all, the food were fantastic!!!
restaurant had great food and any dish we had were amazing.
had relaxing time swimming in the pool.
free bicycle rent was helpful.
We really wanted to love this hotel. We actually did until they tried to kick us out because their reservation system was awry and we had to prove we actually reserved for the fourth night -- and the desk guy said, "OK, you can stay." Um, WHAT?
Better stuff first. We're kama'aina and their discount was very generous. The location is superb for the price. The hotel has charm, there's a nice little concierge desk, and the amenities are just right for a moderate hotel. Most interactions with the front desk were pleasant (especially Moana -- really nice guy). The hotel is clean, and I liked the decor and comfortable vibe. The pool is nicest of all.
So. The reservation system is seriously messed up, and the customer service unforgiveable. The first day we were there, we were settling in and I got a cancellation notice on my email. "Your reservation has been cancelled." Obvs we didn't do that, and a call to the front desk straightened that out. So onward to our third day, and we were relaxing in the room when housekeeping let themselves in. "Are you extending your stay?" she asked, surprised to see us. "Uh, yes," we said. Meaning, yes, we reserved for a fourth night. (When I originally reserved, we reserved for three, and I called to add an additional night. My emails reflect it, and my last res email plainly stated four nights. Perhaps this is what wonked out the system. Why, I've no idea.)
A few minutes later, I'm on the phone with a ghost tour agency trying to book us something to do that evening, and my husband answers the room phone. He hangs up in dismay, I hang up with the tour guy, my husband says, "We have to leave." Apparently the front desk has told us we have to get out.
We start madly packing and I'm like, wait, let me find the ressie on my email. My husband calls the front deks back and says we have the email stating we're on for a fourth night. Front desk says he needs to see the email. (Here the onus is on us to prove our "right" to stay." The entire exchange with this guy went this way.) Meanwhile, I call and guy says we won't be charged for the fourth night if we're out in about 30 minutes. Apparently the hotel is full, there's no alternative. Someone else has booked our room.
Finally I'm incensed and I go down with my husband, and the front desk guy (this is Saturday 6/8 around 1:30 p.m.) has reviewed the email and just keeps saying, "My notes had nothing about your staying a fourth night." OK, well, I'm sorry you had inadequate "notes," but this is your excuse and how you rep your hotel in a major snafu? He kept repeating why he was correct in thinking we'd no right to stay. THIS is what upsets customers. You can make even a major mistake, and if you own the problem and try to straighten it out, the guests are less likely to be angry.
We're down there with all our bags, finally, not WANTING to stay (and expecting a chain of emails like the very first one on our first day saying we had to get out) and the guy just once again said, "I said you could stay."
Yeah, right. I demand he print out the details of our stay so he doesn't overcharge us, quiz him on who he is and who is his manager (oh, and over and over he stated no one in the entire Aqua chain in management works weekends, so there's no one else we can call at the time.) No attempt to rebook us in another of the large number of Aqua hotels, which is what I'd have done. It was a big weekend at Waikiki, Pan Pacific fest, and Waikiki was largely booked. It wouldn't have been easy to waltz into another hotel and get a room. Believe me, I'd have headed straight for the Surfrider.
We go outside, hail a cab, go to the airport, get on the next flight to Big Island where we live, pay $200 extra for the switch, and are really, REALLY glad to be home. So here is our experience with the Aqua Bamboo. We'll never stay there again. It's a shame, because I really felt we had a kama'aina home.
location location location
Mana T
(Yachats, Oregon)
Just right. Location is fabulous, We walked everywhere and jumped in the ocean. Waikiki at night is a delight. Aqua Bamboo is just right not posh but nice people nice location. nice rooms.I recommend this place because it is so local and easy to walk about from and quiet
Filthy towels and sheets
ozlinda22
(Brisbane, Australia)
We stayed in three hotels in Waikiki during our two week visit. All three were at the same price point. The other two were lovely. I booked Aqua Bamboo based on TripAdvisor reviews which was a disappointment as the hotel did not look like the pics.
Yes the hotel is tired and being renovated but this is no excuse for providing beige, fraying, scratchy towels and thin, worn, stained sheets. The first night we were there it was too late to have the sheets changed after I discovered the stains and the state of the pillows. To avoid using the towels I wiped myself with a face washer. At least that was white.
After a complaint to reception the linen and towels were changed but there was little improvement. I was asked how my stay was at checkout and mentioned the towels were disgusting. I was refunded one night’s resort fee.
When I have mentioned the state of the room in other forums and facebook groups some have said there experience was ok. But why would you risk it? I should have read the one star reviews more closely and seen there was a theme of dirtiness before I booked. Lesson learned.
Family stay in Waikiiki
ianmclean
(Sydney, Australia)
We stayed 8 nights at the above hotel with all our family .
The hotel looks tired and need of an overhaul but the rooms were clean and neat.
The beds were except-able but the pillars were a bit hard.
The biggest problem with America now is the resort fees you have to pay per day per room and the amount of tips you have to pay which is a minimum of 18% and the meals are expensive already.
The outdoor pool area was excellent as we used to meet there every afternoon for drinks and relax it was excellent.
The hotel had a free shuttle to and from the Alana Mona shopping centre but i must say the trip was painful due to the driver never shutting up. I was glad to get off the shuttle.
You got free towels for the beach and beach chairs as required.
Great position in relation to the beach and to the shops like the Food Pantry also there are bus stips just across the road from the hotel.
Our 'always' hotel!
holidaybound1212
(Nanaimo BC)
How is it that we feel so at home at Aqua Bamboo? I think the start of a welcome from staff like Kawana, and Aja, sets the pace for a wonderful stay. We had a peek-a-boo view of the ocean, overlooked the pool / hot tub area - and then enjoyed those hotel amenities (whenever we weren't taking the short walk to Waikiki beach). We'd heard that there were renovations happening, but aside from some work being done to pillars out near the pool ... no sign of workers and equipment, no noise at odd hours ... just a perfect, wonderful, memorable stay!
We stayed here through VRBO and the Ali'i beach rentals. The property is a bit dated, but pretty nice overall. The staff, however, is what I'd call apathetic and unfriendly. They are often also unavailable. They have a hotel where they have regular guests, Airbnb, and VRBO all staying under one roof. They freely admit they treat their guests differently than the VRBO or Airbnb. Understand you only need staff for onsite issues like parking and use of facilities. Seems easy right? These guys sold our parking space while we were still parked in it! They couldn't tell my wife where the swap meet is? You live here, right? They refused us pool towels causing a trip all the way back to the 16th floor? Like we wouldn't bring them back. Worse than all of that, they are flat out rude. Their apathy is obvious and they are unapologetic about it saying we are here staying with their competitors? Just wow. If they had treated us equal they may have gotten good reviews. Heck, I may have considered them as an option next time I come here, but after this experience I never would. Ali'I beach rentals are thoughtful and listen to their guests. I'd use them again just never to stay here!
Boutique Hotel to Avoid
LTibbs3
(Auburn, Washington)
We stayed at the Aqua Aloha Surf Waikiki on our recent vacation in Honolulu. It wasn’t a pleasant experience. During our first night our air conditioner put out a horrible moldy smell all night. We complained and were moved to another room. All the rooms are very cramped and old looking. The breakfast buffet provided isn’t very good. The person running the buffet each morning is grouchy with guests and rude. My wife complained to the hotel of the way she was treated by this person. She was told that it was t run “officially” by the hotel, but was contracted. No excuse! I wouldn’t recommend this hotel.
8/10
159charlottem
(Reading, United Kingdom)
The hotel was clean with free breakfast buffet every day. Good laundry facilities and we loved the hire towel system. Spa on site but pricey, mind you, so is everywhere in Waikiki. This hotel was in a fantastic location- which did mean we could hear a lot of traffic from our room. There was a car park in the basement (very tight considering everyone has enormous trucks here) which is expensive at $30 a day. Remember they chuck a resort fee at you too- $25 a day to include everything you could ever want... NOT (free water in lobby, a newspaper, tea and coffee in room- ours didn’t have any)
The staff weren’t quite up to scratch. Seeing as I work in hospitality, I do always expect a nice welcome- ours was far from it. I detest when they take your credit card as a ‘bond’ and automatically charge it when you check out, despite making it clear that I actually wanted to use another card. This caused big and unnecessary issues for us!! They also don’t explain anything about resort fees or parking when you arrive. I did hear a colleague say to the woman who checked us in ‘Don’t be so down about it, you can always try again’ so she was clearly having a bad day- which turned into a bad week for the whole time we were there. I did feel bad for her, however ...her bad attitude shouldn’t have been put onto me & her customer service.
I would definitely stay here again!
lindap51270
(Canyon Lake, California)
My 18 year old son and I stayed here for five nights. The hotel staff were so courteous and helpful. Our room had two twin beds that were really comfortable. This hotel is not fancy so if your looking for luxury don’t stay here. But if you’re looking for great value in an excellent location that has absolutely EVERYTHING you need to be comfortable then I highly recommend this place. The room had absolutely everything we could need. The cleaning staff kept it clean and stocked with plenty of towels and toiletries. We had a refrigerator an iron with full sized ironing board a microwave a coffee maker and a big flat screen tv and a safe. Even though we were in Hawaii and come on let’s face it with so much to see and do we weren’t in the room that much but when we were we had everything we needed. We did have the free breakfast option as well. Again not fancy but you could get full on the delicious fluffy pancakes scrambled eggs and toast every day. They also had cakes coffee water and juice daily. There was also an assortment of Chinese options which my son really liked. The location was great too. So close to shopping Main Street to the beach and the bus stop. You do not need more than this for the price we paid it was a fantastic value! Thank you Aqua Aloha Surf! We will be back!!!!!
Reasonable price and great location
Lisaag58
(Redcliffe, Australia)
I stayed here for a shopping holiday with my daughter and we loved the convenience of being centrally located close to the main tourist areas the beach, restaurants and shopping. The hotel is very Hawaii with suf decor. The staff were very friendly and helpful and as two ladies travelling we always felt safe. The amenities at this hotel are not what I call resort like, as the pool area is small and restaurant is limited but it is a very comfortable, clean and practical hotel. I usually go at least four or five star but would happily return as my holiday base for Waikiki.
Clean and well priced. A nice find in a field of expensive hotels.
Roni W
(Kyneton, Australia)
Quaint hotel. Clean and right opposite the Hilton Hawaiian Village. Tropics Bar and Restaurant is nearby and right on the beach. We enjoyed sharing a Pu Pu plate and a cocktail while watching the sunsets. Thursday or Friday nights, the Hilton puts on fireworks on the beach. So........inexpensive hotel (comparably) with all the advantages of the Hilton Hawaiian Village. Parking was limited. No room service but rooms had microwave ovens and tea and coffee making facilities. Some rooms have water views. Small balconies. No smoking hotel. Free shuttle service to Ala Moana shopping centre and it is huge and worth a visit. You can walk to it in 15 mins or so. All in all, a good find! 👍
You can be overwhelmed, and underwhelmed, but can you just be "whelmed?"
JMcIver77
(Kailua, Hawaii)
Just an average stay.
-Know going into this experience that there is no valet parking, and the structure itself is not for the faint of heart.
-Staff was pleasant enough, checked in without hassles. Free WiFi, DVD rentals, etc included, nothing too spectacular or noteworthy.
-We did not use the pool, but the area looked clean and the pool was pleasant to look at.
-Rooms are small, even by Waikiki standards. The best feature of the room was the floor stand fan that allowed us to sleep with the AC off and still feel comfortable. (We live on Oahu without AC, so we freeze when staying in hotels where it is "always on."
-The bathroom was clean but tiny. The shower was poorly lit.
-One of the most disappointing aspects was the shower floor... it was incredibly slick, to the point of feeling unsafe on your feet.
Overall, we rated this hotel as Average. If there was a 2.5 star rating this would be it. The property was dated but clean, nothing special or "wow-worthy."
Would not stay again as there are other properties in this price range that we prefer in other areas of Waikiki.
Do NOT stay here
sabrinateays
(Portland, Oregon)
This place is past “out dated” or fallen on hard times. Honolulu is filled with hotel rooms, and this hotel should not be considered. The hotel is located on an incredibly loud street and the property is dirty, and uncomfortable. Staff persistently knocked on my door today to examine the bath tub, which I did not request and refused to provide a badge or ID. Lobby is not secure and elevators to rooms are fully accessible from a parking garage by-passing he front desk. Mold, stained carpet, torn mattress, worn pillows sheets, stained furniture and curtains are just the short list of issues.
Not too bad
Chris W
It was a nice place very convenient lots of shuttles to take you to the beach! Very expensive to eat at surrounded restaurants, the hotel had a great breakfast deal. Loved that.
Apparently they have an issue with ants. But they sprayed right away!
Convenient and quiet.
Orchid Z
(Vancouver, Canada)
We stayed here two nights before our cruise and found the hotel to be very convenient to restaurants, transportation and the beach. Our room was clean and comfortable. On Wednesday evenings, 5:00, there is an "appie" party in the lobby for an hour with drinks and music which was lovely.
We rented a private 1 bedroom condo at the Ilikai hotel and it was surprisingly beautiful and modern. We booked it from Expedia for $750 for a week. There is no daily maid service but you can get maid service for a fee. The view was excellent from the balcony on the 9th floor. It’s an older hotel and it’s very busy, but very quiet at night.
Awesome family place
Laughitup007
One reason it did not get 5 stars. No air conditioning in elevators or hallways. Other than this it was a fabulous place to stay. We had the 2 bedroom suite that fit our budget and family needs. Can’t express how wonderful it made our first time in Hawaii feel like we lived here. Each room had its own air conditioner, and bathroom. The living spaces were nice to enjoy breakfast or late night snacks to reminisce over the days events. If you are more than a couple, I would highly recommend this hotel.
May 2019 Stay
NJG1966
(Auckland Central, New Zealand)
The location was great, hotel staff lovely.
However we booked with Waikiki Beach Rentals and stayed in room 1412, no problem with booking or checking in, was really easy. On first walking into the room it was lovely, but on closer inspection the room was not very clean and was very disappointing. We also had problems with the hotel lifts, my mother was on a mobility scooter and more then once the lift doors closed on her when entering on the scooter, causing not only damage to the scooter but also leaving her with a bruised knee. We did complain about this but it appeared nothing to was done. This was watch by the security guard on duty at the time of the incidents, which was at least 4 times and they did nothing to help, thankfully the general public was of help in holding the doors open when she entered as I was not always with her. The fireworks on Friday night were fantastic and we really enjoyed them. We did enjoy our stay over all , and would consider staying here again, as the cleanness of the room might have been a one off, would like to hear from other people that have stayed using Waikiki Beach Rentals.
Relaxed Living with Great Views
Louandtweet
(Auckland, New Zealand)
We stayed in one of their "Luxury, King Bed, Sunset Ocean- View with Full Kitchen" rooms on the 24th floor. It was a beautifully presented, immaculate and comfortable room with a magnificent view over the marina and beyond to the sunset. The accommodation was perfect for us to relax and catch our breath after travelling around the USA for 3 weeks.
The staff are considerate and helpful and attend quickly to any requests.
The Ilikai is just North of Waikiki, away from the hustle and bustle, but there is excellent public transport outside the front entrance to take you wherever you wish to go.
The Ala Moana shopping complex of around 350 shops/restaurant etc is an easy 10 minute stroll to the North.
The Ilikai is not your typical hotel. It is primarily a tower of apartments and offers more laid back accommodation than you get in the city centre, perfect for holiday living. The aircon was great and appreciated.
There are plenty of restaurant choices within easy walking distance. We would be happy to stay again.
Disappointing
Dianne75
(Auckland, New Zealand)
Second time we have stayed at the Ilikai but we made the mistake of booking condo 1231. Advertised as remodeled with new furniture which is so far from the truth. The futon couch so old. The beds old and uncomfortable. Worst of all the sheets were filthy and the mattress stained. The management did not seem to care. Even the lobby was dirty. The only thing that was good about this apartment was the view over the marina.
We stayed three weeks and it was a real home away from home. The staff were very friendly and helpful. the whole experience made us feel very comfortable.
Combined with great food and excellent service at the restaurant made for a perfect holiday.
Some improvement needed
Highadventurer
(Singapore, Singapore)
No complaints about staff and reception, helpful indeed.
However the hotel rooms are in need retrofitting starting with carpets.
Carpets are not suitable for asian pacific weather. Having tiles or faux timber is easier to maintain. If you are catering for tourists from temperate countries n need to have carpet then at least refurbish.
next you have obsolete box aircon with thermostat which keep switching on and off when a certain temp is achieved. Well the periodic auto re start is a nuisance
Next you have a basin in the room on the dresser table, and a basin in the washroom .. care to explain why?
Above said , many positives such as the convenience store, free dvd rentals (no body has time to watch), lots of eateries nearby, short walk to Moana Loa(also in need of retrofitting as with airport!)
If the major retrofittings were done, obviously we have to pay a much higher room rate
Enjoyable
BarbarasSilva
(Leesburg, Virginia)
The local is very clean and I felt safe in the neighborhood, close to an Walmart and McDonalds. My room had a microwave and refrigerator, what was really helpful for a long trip (7 nights) but I'm not sure if this is available in all the rooms. Pool has a good size and it was pretty clean, just like the bathroons, the pool area in general was really enjoyable.
I was just disappointed about not having breakfast included.
The buffet dinner was Awesome! Will come back again!
D Y
(Honolulu, Hawaii)
They had a good buffet. Not too many around now. The atmosphere was nice, and the staff treated us well. I like that they had a big variety of food, and everything I ate tasted good! I will definitely come again!
Another enjoyable stay!
Wayne M
(Pago Pago, American Samoa)
My wife and I arrived @ the lobby around 0730, an inconvenient time far from check-in @ 3:00pm.. Luckily Bill was kind enough to give us a temporary room till our 11th floor room was available....beats sitting around the lobby & it gave us a "home base" to stash necessities/toiletries from nearby Walmart till check-in. Debbie arrived by the time we arrived back and assisted in getting our room early.....much appreciated! We always find it convenient to have breakfast @ the Pagoda & you can either enjoy the ample buffet or order from their menu. Keith/John/Austin were always helpful and cheerfully accommodating which made our stay more enjoyable. Alice and Carlos were helpful as always with any problems/questions we had or assisting with getting a cab. We enjoyed the weekend seafood buffets & the ample offerings are quite tasty & a good deal....my mouth salivates as I write this! We shopped nearby Ala Moana, Walmart and Don Quijote & all are within walking distance from the hotel. There are numerous eateries close by but we ate mostly @ Pagoda.....more convenient as well. Our room was clean, beds comfy, aircon worked fine and we always enjoyed quality sleep throughout our one week stay. I love the ambiance here but it wouldn't be without the great people working there and why we've considered it "home" year after year! Looking forward to another stay in a few months!
The Ohia is an older property on Kuhio, across from the new International Marketplace. It is nice that there is parking available, the elevators work well, and that there is a small kitchenette in the room. It is one step up from Aqua's lowest priced option, the Ewa, but it is definitely in need of an upgrade.
Great location
Meander02245082401
Great stay overall awesome, employee named Paris was very warm and helpful during our arrival. Check In was great and went smoothly, didn’t have to wait too long and overall it was a chill spot and great location next to the shops and restaurants. Great find.
Waste of money
Discover39690849542
The room and bathroom is old and poor construction. This hotel best equates to a low end Ramada. I was placed in an outside room and asked for an inside room. The inside room was very small. The bathroom was a little better than the first room. Poor construction of the room. I checked out the same day because I was so disappointed. Also $28 per night for parking. The place reeked of prostitution and murder.
Great Business Stay
Adventure20550016202
(Lahaina, Hawaii)
Centrally located in Waikiki, Aqua Ohia is steps away from shops and dining and convenient for the business traveler. Friendly staff keep fill the front desk with "ALOHA." Thank you for a pleasant stay!!
reasonable price
Daydream50460187578
(Hamilton, New Zealand)
reasonable price and good location. house keeping could be improved but overall good price for what we were needing and in central Waikiki which made it easy to get around. Great friendly team at front desk, made us feel very welcome.
We rented a private 1 bedroom condo at the Ilikai hotel and it was surprisingly beautiful and modern. We booked it from Expedia for $750 for a week. There is no daily maid service but you can get maid service for a fee. The view was excellent from the balcony on the 9th floor. It’s an older hotel and it’s very busy, but very quiet at night.
Awesome family place
Laughitup007
One reason it did not get 5 stars. No air conditioning in elevators or hallways. Other than this it was a fabulous place to stay. We had the 2 bedroom suite that fit our budget and family needs. Can’t express how wonderful it made our first time in Hawaii feel like we lived here. Each room had its own air conditioner, and bathroom. The living spaces were nice to enjoy breakfast or late night snacks to reminisce over the days events. If you are more than a couple, I would highly recommend this hotel.
May 2019 Stay
NJG1966
(Auckland Central, New Zealand)
The location was great, hotel staff lovely.
However we booked with Waikiki Beach Rentals and stayed in room 1412, no problem with booking or checking in, was really easy. On first walking into the room it was lovely, but on closer inspection the room was not very clean and was very disappointing. We also had problems with the hotel lifts, my mother was on a mobility scooter and more then once the lift doors closed on her when entering on the scooter, causing not only damage to the scooter but also leaving her with a bruised knee. We did complain about this but it appeared nothing to was done. This was watch by the security guard on duty at the time of the incidents, which was at least 4 times and they did nothing to help, thankfully the general public was of help in holding the doors open when she entered as I was not always with her. The fireworks on Friday night were fantastic and we really enjoyed them. We did enjoy our stay over all , and would consider staying here again, as the cleanness of the room might have been a one off, would like to hear from other people that have stayed using Waikiki Beach Rentals.
Relaxed Living with Great Views
Louandtweet
(Auckland, New Zealand)
We stayed in one of their "Luxury, King Bed, Sunset Ocean- View with Full Kitchen" rooms on the 24th floor. It was a beautifully presented, immaculate and comfortable room with a magnificent view over the marina and beyond to the sunset. The accommodation was perfect for us to relax and catch our breath after travelling around the USA for 3 weeks.
The staff are considerate and helpful and attend quickly to any requests.
The Ilikai is just North of Waikiki, away from the hustle and bustle, but there is excellent public transport outside the front entrance to take you wherever you wish to go.
The Ala Moana shopping complex of around 350 shops/restaurant etc is an easy 10 minute stroll to the North.
The Ilikai is not your typical hotel. It is primarily a tower of apartments and offers more laid back accommodation than you get in the city centre, perfect for holiday living. The aircon was great and appreciated.
There are plenty of restaurant choices within easy walking distance. We would be happy to stay again.
Disappointing
Dianne75
(Auckland, New Zealand)
Second time we have stayed at the Ilikai but we made the mistake of booking condo 1231. Advertised as remodeled with new furniture which is so far from the truth. The futon couch so old. The beds old and uncomfortable. Worst of all the sheets were filthy and the mattress stained. The management did not seem to care. Even the lobby was dirty. The only thing that was good about this apartment was the view over the marina.
My family of 6 visited there and fell in love. The location is right on the beach. The left side of the breaker wall is a place for toddlers up to an adult. The water is calm and has a sandy bottom. The right side is great for surfing so it can suit all ages. Not to mention McDonalds and ABC stores right next store makes breakfast simple as well as getting waters and basically has anything you can think of. The hotel has a trust policy with its visitors and has inflatables for kids and adults as well as boogie boards, sand toys, and snorkeling equipment and they have a surfboard locker. Beach towels are handed out at the front desk, as many as you need, just drop them off next to the elevator when you're done and that's it. If you watch tv on vacation they do have plenty of channels and movies you can borrow free of charge.
Each room has a bucket and shovel for your kids and the AC works great.
My 2 yr old son left his favorite blanket there and we realized it when we got home. With one phone call they mailed it back to us for free.
All in all, this place was amazing right on the beach, excellent staff, rooms, kid friendly. I recommend this to any family we will be coming here everytime!
Great hotel
Patricia W
(East Los Angeles, California)
Absolutely wonderful place to stay
Very welcoming and friendly
Great view
Excellent location
Near beach and shops and transportation
Had a wonderful relaxing time making the most of the view and especially the balcony
Great clean hotel
Aliamariah
(Seattle, Washington)
My air bnb fell thru last min and I was able to easily book a few days here! The room was very clean with cute amenities. Great location right across from the beach, restaurants, and the always helpful ABC stores. Front desk was extremely helpful, held my bags for a few hours after checkout which was beyond helpful! Highly recommended!
BEST VIEWS AND LOCATION
TripGirlAuckland
(Auckland, New Zealand)
This is our second time staying at this hotel, we previously stayed two years ago. The views from this hotel (pay extra for ocean front it's worth it) are sensational. The location is central Waikiki close to everything. The staff this time were a 10/10. We love staying here and will be staying here next time we visit Waikiki.
clean,comfortable and the location
jayjose727
(Morristown, New Jersey)
old hotel but well maintained. hot water anytime you need it. A/C is great. bed is comfortable. location is awesome....beach is right on the front with few feet walk. there is a restaurant on the hotel premises. mcdonald's on the corner and a convinient store a few steps away. the hotel location is near everything.
Chinatowns night scene is really happening now and this puts you within easy walking distance. Yes, you have to pass by the "street life" of Fort Street Mall but, hey, that's life in the city.
Aston has a good product here, especially if you want to be convienent to any business, government, or the most interesting restaurants in Hawaii.
Hint: there's a good supply of VR in this building as well.
Great downtown location
gtrimelo
I have had several opportunities to stay long term at the ASTON and each visit and experience has been great.
The staff will greet you each morning if you are engaging with them. They will go out of their way to address any questions or concerns you have about your room, your stay, local destinations and directions to anywhere you want to go. They will even make arrangements for a cab which will pick you up right out front but understand if you want to take Uber or Lyft instead.
Now for those who have made comments about the neighborhood...lets say that the neighborhood at night is no different then any large city you have visited and yes there are homeless but they have never approached me during any of my stays like in some big cities (SF, CHI, ATL, NY) I have been to and I feel totally safe.
Now for the rooms, yes they may not meet some peoples expectation and the hotel is working on improvements and upgrades. The rooms are clean, large with Flat screen TV in bedroom and sitting room not to mention having all of the amenities a person needs who wants to cook for themselves during their stay. And if you are missing anything the staff will promptly make sure you have what you need or replace what is missing.
If your room does not come with a washer dryer the hotel has a laundry room onsite with plenty of washer dryers.
Not all rooms look out to the water so make sure when you book mention the type of view you would like and how high up you want. The staff will make every effort to accommodate your requests.
For those who are noise sensitive, yes you might hear an occasional siren but where can you go in a downtown setting that you cant. Even in Waikiki you have lots of noise.
All I can say is don't be discouraged by the reviews, check it out for yourself. Google Earth the area and see for yourself.
I often walk late at night and see many local runners taking advantage of the less congested nights to get in a run. Did I mention there is a 24 hour Fitness just down the block.
Did I mention there are three Starbucks within walking distance. And for those with a fast food on your mind a McDonalds and 7-Eleven plus many local eateries like L&L Hawaiian Barbecue for a taste of the island.
Oh and don't get me started on the fresh doughnuts just across the street. They open early and the selections is fantastic.
No one thought to mentioned that there is a Walmart, Walgreens and Longs drugs within the block radius for those items you left behind. Lets not forget Ross for clothes and just a short walk is a Safeway grocery store. Sam's and Costco are also a short walk or Uber if you don't like to walk.
In my opinion the Aston at the Executive Centre Hotel is great destination to stay if you have business in the downtown area.
After Cruise Stay
Lorrie55
(Home)
We stayed here a few nights after a cruise. I too have mixed thoughts about this hotel. The service was fantastic, the location was alright for downtown. You can catch a bus to almost anywhere in Honolulu within a block, and the bus service is very good in town. The room we had was large with a separate bedroom and kitchen. The view was okay from the sitting area and better from the bedroom. The room just really needed a coat of paint. It was clean, the bedding was spotless, but just a little dingy with an unrepaired leak spot on the ceiling. Oh! It did have great HVAC, a good thing in Honolulu. I’d consider staying here again.
Decent hotel but whoa, watch the neighborhood.
trvlin_man
(San Fran)
This is a condo hotel downtown with all that this means. An older high rise with some rooms with very nice views (I was on 29th floor, could see entire port, ocean, mountains). Couch and bed were comfy. Rooms were a nice size, bathroom smallish but jacuzzi tub.
So normally this would rate a good to excellent rating. But the serious downside is the neighborhood. After dark every doorway is filled by homeless along with junkies and hookers. You do NOT feel safe and garage is creepy.
If you double-lock the door, have some take-out and watch tv you’ll be fine, but you won’t feel comfortable going out at night, and anyone walking after 8 or 8:30 is braver than I am.
I can’t blame the hotel for the sketchy neighborhood, but I don’t understand why reviews don’t mention this with more seriousness. I would not send a woman here alone, or a family with young children. And wandering around after dark is not a great idea ...
terrible, not even close to as advertised
GirlOutWest
(Scottsdale, Arizona)
I got the best room here in advance, partly because I saw how the rooms vary. This suite was clean. That's the only good thing about the whole thing. Be prepared to pay for parking just to check in. The lobby area is nice. The parking garage is creepy. The elevators opened onto a hallway better suited to a 1980 horror film, narrow, totally unappealing, big padlocks on the doors, a lawyers office. And it smelled. It hit you in the face as soon as you stepped into the hall. Super creepy. The view was terrible, barely ocean. Cheap furnishings, uncomfortable furniture. The good reviews for this place sound like they were on an entirely different property. I would never stay here again. It is managed by Aston and while the staff are nice enough, they're just a managing agent and really don't care.
I added the "with potential" because they are in the middle of a massive remodel. It should be very nice once complete but for the time being it is kind of a mess.
There isnt parking that I could find so we either had to find something on the street or pay to park in a garage. Parking on the street can be risky because of the neighborhood, however parking along Ala Wai Blvd. Wasnt bad as long as you could find a spot.
There isnt a phone in the room but it was clean and well cared for. Beware...shower is tiny. There isnt a lot of room for any type of movement.
Filthy Reception
sydneyinhawaii50
(Honolulu, Hawaii)
Still under construction not on Expedia site! Night Manager was great and helped for hours on phone move to New location. No security on entrance and not a good area. Do not know how they get ratings and pics definitely not the same!
Best discount hotel in town
JamesSPC
(Vancouver, Canada)
Man there was a lot of construction when we were there. BUT, the staff are very friendly, and the little pool is fun. The rooms are quite nice, with big balconies. First time in Hawaii, this was a great place to stay. Very happy with it.
New refurbished room in convenient location
Leng Leng T
The hotel was still under renovation when I was there in third week of May, the surrounding was a bit messy but the room is newly refurbished, quite spacious and clean, and comes with a balcony. It is value for money especially when it is located within easy walking distance from the beach. There are plenty of eating places around and the international market place is right close by. The hotel also provides a complementary shuttle ticket for visits to Ala Moana Centre.
The hotel reception staff has been cheerful and helpful, although she couldn’t find my booking done with agoda, she was able to help resolve it and got me check in early.
The room has a small kitchenette with a microwave, but do note that there is no cutlery provided.
Great affordable budget hotel
Shirley G
I was really surprised at how lovely the rooms were decorated. I had a single room with a king size bed, small kitchenett and a desk. It was comfortable and roomy and all I needed. The hotel is close to everything, shops, the beach, great food places etc. I thought the free shuttle service to Alomoana Mall was a real bonus and a big plus for the hotel. The staff, particularly Bev and Christiana, were amazing and so helpful. In fact (and I hope she doesn't mind me saying this) but Bev really helped me out of a tough spot. On the morning I checked out I actually missed my transport to the airport by 2 mins and Bev, without hesitation, offered to take me in her own car as she could see how upset I was. She is an incredible women and such an asset to the company you guys are lucky to have her. And then she wouldn't even take any money from me for the ride I was so humbled and thankful to her for her kind generosity. I will definitely stay there again next time I'm visiting Honolulu. Thank you Bev, Christiana and all the staff at White Sands you guys made my trip very memorable 😁🤙🌺❤
This was a quiet resort even though it was only a block from the beach. I traveled by myself on this trip to Hawaii and everyone was quite helpful and courteous at this resort. My room was clean and met all my needs. I walked a great deal and loved the convenience of the resorts location. Will be staying here again this year or next.
Our Stay at the Banyan
Sam C
(utah)
My wife and I together with two adult grand children enjoyed our stay at the Banyan.
We booked separate rooms for the grand daughters.
The people who run the front desk were always so nice and friendly. Very accommodating and helpful.
The rooms were very clean. The rooms could both use some maintenance as they were getting a little worn out.
The pool was closed for maintenance. Parking is an additional cost. The workers at the front desk helped us to get a discount on the parking...just another example of how nice they are.
This is probably one of the best locations for seeing to all that there is around Waikiki. Plenty of places nearby to eat, shop, visit. Public transportation is very close and inexpensive.
We liked it well enough to book a room here in October on our lay over to Tahiti.
Great location, horrible accommodations
Airbnbenthuiast
We had 2 units booked for a 4 day stay. Both were 1bd/1bath units. The first unit was slightly updated, aged but clean "enough". 2nd unit was old, not updated so there were stained counter-tops, stained bathtub walls, stained couch/sofa bed, dirty shower curtains, dirty walls with chipped paint. It was unbearable to look at and you feel dirty just being in the room.
We asked why it's such a difference between the rooms, and I was told that it depends on each condo owner, some may want to update it more often than others, and they can select different levels of house-keeping services too. We got switched to a higher level room, it looked a bit better but the sofa bed was broken so we had to get a rollaway bed - you can feel every spring on that thing! the beds looked clean 'enough' but they were also very uncomfortable. I think the best place to sleep in that room was the actually on the couch cushion where there were no springs. The 3rd unit's bathroom door doesn't close, so it's always ajar when someone's in it - good thing it was just the family and we've established that if it's mostly closed with light, then knock first.
The price is great, but apparently the airbnb standards varies a lot in Hawaii vs other places. I'd NEVER book this place again.
Oh yea, it's 2 blocks from Waikiki beach. Great location.
Very central 1 block from beach .
Dennis W
We arrived at the BANYAN after a cruise by coach.easy access waited to book in room not ready till 3 OK.When we arrived in our room great surprise very big great view to mountains fully self contained room every thing you need. very central to transport and shoping.
Dirty and Dated
Lalaj46
(Nanaimo, Canada)
This Hotel is confusing and NOT good. Meaning there seems to be several different accommodation businesses going on. Some private.....some Hotel....some through a tour company. We would never stay here again sadly, not through the Hotel anyway. There are private condos in the building you can rent through elsewhere that are updated and much better just be sure the Hotel staff does NOT have aces to your room as we had travel documents stolen right out of our room.
BEWARE AND LOCK UP YOUR IMPORTANT PAPERS AND MONEY
THE NOT SO GOOD THINGS: The first room we were given had only a double bed and looked like a homeless shelter There were 3 of us and we are all tall and had booked Queen beds.I should add we booked this hotel far in advance and were supposed to have a Queen size bed. When we went to the front desk to ask for a different room, the front desk lady actually told us when you book there are NO GUARANTEES? like WTH does that even mean? In what universe can you not book a hotel of your choosing ? Isn't what size bed you would like a standard choice when booking a hotel?
They gave us a different room, it had a Queen size bed and a pull out couch. The bedding however was only double so we had to ask for a second set so we could at least have a blanket each. The room was grungy....carpet badly stained, crappy old kitchen. Crappy old bathroom, the whole place was sub par as far as cleanliness went. The sofa was torn and dirty. It was actually laughable how horrible the room was.
Both beds had terrible mattresses....The pullout bed especially terrible....we had to make a decision to sleep on the thin mattress with the metal bars sticking into your back OR pull the mattress onto the disgustingly dirty carpet? choices you should not have to make when your paying for your accommodation.If I thought I could get a refund and stay elsewhere we would have. AND to top it all off our water was turned off for a day with no compensation given AND they wanted to fumigate in our room WHILE we were staying in it? Claiming it would be of no harm to us? Last time I checked the kind of poison to kill bugs is rather harmful. There are MUCH Better hotels in the same area at a similar price point.
Elevators not reliable broke down several times during our stay. At least theres a bunch of them...lol...however I was honestly afraid every time I got in if it was going to break down.
THE GOOD: Location was great walking distance from everything really. Our second room had a decent view
Lobby is nice
The pool area was nice and seemed well maintained. Pick your pool time wisely though there was a LOT of children...Not appropriate if you are looking for quiet poolside reading...lol
They have an awesome deck with BBQs ( Electric not gas) and a Tennis court etc.... also a cute little cafe I think must be owned privately. Really good cafe style food.
The lobby was nice and the staff for the most part other that the lady when we first checked in were friendly and helpful.
Even though the kitchen was disgusting it was nice to have a fridge and a coffee maker.
Overall....we wouldn't stay here again. A massive update is needed, I get when your in Hawaii most time is spent outside of your room, but basic cleanliness and a reasonable comfortable sleep should not be set aside.
Close to the beach, city and water views with a full kitchen
CFFSydney
(Sydney)
This hotel is great value. It's a 1-2 minute stroll to the beach. The room was very clean with nice but not luxurious fittings. We were at the back of the building but had great views of the Honolulu skyline, the hills behinds, and from the balcony we could see a big piece of ocean.
The full kitchen was really helpful for cooking for family with food allergies. The Food Pantry supermarket is only a couple of blocks away. It's also very convenient to the Alamo Car Hire lot which is in the same city block.
Bedding was really comfortable, and we appreciated the daily servicing. Staff were very helpful and courteous.
The airconditioning was an 'in wall' evaporative air conditioner in the sitting room. It struggled to cool the whole apartment, but the ceiling fan in the bedroom was great. We opened the windows and balcony doors when we were in the apartment, letting in beautiful breezes.
nice location
SophiaXu2015
(Princeton, New Jersey)
hotel lobby is nice and beautiful, great location 1-2 blocks from Waikiki beach. close to the mall and many restaurants. also close to grocery store. Condo has kitchen, we ate breakfast in the room. save us lot of money.
Upgraded, modern, clean, friendly, beach is close
suzanne p
(Los Angeles, California)
I am extremely happy with my stay at this hotel. It is only one block from the beach. The ocean views are real ocean views. The one-bedroom apartment we were in had a full kitchen, all modern and very clean. Painted newly. It has a Huge Lanai overlooking the sea. Just gorgeous views
. The hotel room service is the best To None.! They are extremely responsive, within five minutes, fixing any problem or bringing extra supplies to the room. The staff are outstanding and extremely friendly and helpful. I will definitely be back.
Very close to the beach, only hotel with kitchenette
Naveen K
(Chandigarh, India)
This hotel is very close to the beach. In case you are travelling with family or you want access to your kind of food, go for the rooms with the kitchenette. Also, opt for the rooms with the ocean view. The bathrooms are small, a bit untidy and have old fittings. There is no restaurant which belongs exclusively to the hotel. However, all eatries are very close by. The shuttle service to the shopping mall is a bit erratic. The staff at the front desk are helpful. I think this hotel is actually value for money.
Heart of Waikiki
bfmcfancy
This place is great, we stayed for 9 days in room 2201 and the view and the staff was great, room was perfect for us , we had a couch , dining room table and a comfy bed, the kitchen had a 2 burner stove, fridge, and all the dishes you need to cook anything you want, they do have a shuttle to take you to Ala-Moana which is a huge mall and I suggest you get a map for it cause you can get lost in it, it’s that big. Or you can get on a bus and purchase a day pass for $5:50 a person on (the bus) and it will take you anywhere you want to go, well worth it. There is a place called Hawaii tour and travel we used to book our tours that is a block down the street for this hotel they are very reasonably priced and pick up location for the tours are just a block down the street, so this was very convenient. We look forward to coming back in a couple years and will definitely stay here again. Thank you so much Aqua Pacific Monarch. These are just a couple photos from our lanai balcony. Beautiful view!
My family and I had the opportunity to stay at the Aston Waikiki Beach Tower this summer and I considered this as one of the best places that I have stayed in. I was originally booked for a 2-bedroom apartment at one of the lower floors of the building but I took the offer of the reception for a higher floor unit for an additional fee. This decision is one of the best things that I have made for that trip.
The 2-bedroom unit is on the 36th floor and has one of the best views of Waikiki Beach. The unit has a modern feel with nice furnishing. As a service apartment, the room gets cleaned daily and all items (towels, bathroom amenities, and laundry soap) are regularly replenished. The master's bedroom share the same balcony as the living room and has a majestic view of the ocean. Waking up every morning with a spectacular view will perk you up each day and I highly recommend getting this unit. This might cost a little bit more than a standard 2-bedroom unit but it is all worth the price. One of our most memorable night was seeing a 30-minute fireworks display right off the shoreline. The staff are also one of the friendliest people that I have ever encountered.
Aston is only a few meters away from the beach and within easy walking distance to shopping and restaurants. I highly recommend this place. You may get a slightly cheaper accommodations but nothing will beat the overall experience of a true Hawaiian vacation at Aston Waikiki Beach Tower.
Great location that is across the street from the beach.
Voyage09079540801
After my business trip, I flew my whole family over to Hawaii for a family vacation. We were greeted by a very friendly and accommodating staff. Our view of the ocean from our room was awesome. We would stay there again.
Aston Waikiki Beach Tower - Great Place to Stay
Global16755610437
We absolutely love the Aston Waikiki Beach Tower. The place is very clean and the rooms are new. The entire staff was very nice. The hotel is across the street from the beach so it was easy to take the family for a beach day. There is a shower before you walk into the hotel so that you can clean up before going up into your room. There are BBQ grills available to reserve on the pool deck if you wanted to grill for a meal. The grills and pool area are kept very clean and there was free wine on Wednesday during happy hour in the pool area. We have been recommending this place to all our friends and family. We highly recommend this hotel.
Fantastic property
Guide09977471118
This property is right across the street from the beach. We had Ocean front on 24th floor. The views were wonderful. Ocean from the front, Diamond head from kitchen window and back country view from rear. (Beautiful at night with the lights). Service was fantastic. No issues at all. Some people complain that the elevator was slow but we did not find it to be at all.
Excellent Beachfront Apartment in Waikiki
SamJB1
(Glenelg)
Beautifully decorated 2 and 3 bedroom apartments overlooking Waikiki beach. Free parking, comfortable beds, lovely staff, great pool, spa and bbq area, lovely little extras like a beach bag, towel, sunscreen, free movies, etc. Excellent accommodation.
We love this place! The location is great, you can walk to all the shops and restaurants with ease. The hotel is super clean and the staff is friendly and very helpful. The Luana is our go to spot when staying in Waikiki, Martha at the front desk always remembers us and greets us like old friends.
Outstanding Customer Service!
Ecokeenkiwi
(London, United Kingdom)
This was always my mums favourite place to stay before she passed away this time last year, she would come every year without fail! It has great views, the perfect location, fabulous amenities and the staff are super nice - especially Jessica who went above and beyond for us... she was a total legend!
Clean rooms and excellent customer service
8wonderlust8
(Anaheim, California)
Luana Waikiki staff members made my 1st visit to Hawaii an very memorable experience, from the 1st day to the last the staffs made me feel welcome and taken care of. I wanted to personally thank a few of them in particular that made my stay here so wonderful.
Alexis was so friendly and patient, since I never been to Oahu before i had a lot of questions and she gave me lots of recommendations around town and really took her time to answer all my questions without making me feel rushed. the hotel is very centered around Waikiki and walking distant to the beach and with lots of great restaurants.
Melissa and Martha was quick to check me in and made sure I was enjoying my stay every day, if i had any issues with my room they were quick to solve them as well.
These ladies really made my vacation so much more enjoyable and smooth.
On the 2nd to last day of my vacation I sprained my ankle while hiking and when I was limping my way up the stairs Robert (always had a smile on his face) who was working as the valet that day was so kind to run up to get me a bag of ice for my ankle! That to me is going above and beyond and an exceptional way of looking out for their guests.
Also wanted to extend my thanks to housekeeping for that always had a clean room and made bed when i came back from a long day of exploring the island. The hotel was also kept very clean and neat, my room was clean and had a nice balcony with view of the ocean, they even offer free wine and cheese on certain days with live music.
Absolutely the best experience and for the price it's a great value, i would 100% recommend this hotel to all my friends and family.
Thanks again for a great stay.
Customer Service
marlaanddd
(California)
The most welcoming crew I have ever met on the island. Their smiles are definitely the brightest part of our stay.
Alexis, Melissa and Martha are attentive and a great source for information on where to go. They have a map available to ensure that you have options that are walking distance from the hotel.
Average Waikiki hotel; terrible customer service
helmto108
The Luana Waikiki is an average mid-range hotel in Waikiki (aging building, lots of wear, but clean and functional). Service, however, is terrible-- they are renovating the floor above my room, with loud drilling and hammering all day long. No notice at check-in, no signs up anywhere on the property, you just come back to your room mid-day with obnoxiously loud noise pounding through the walls. I asked to use another room one day for my three-year-old to finish his nap in (he'd fallen asleep while we were out), and the manager flat out refused unless I wanted to pack up all of our stuff. (With a sleeping three year old, what?) My son woke up frightened by the banging noises (and the rest of the afternoon was fantastic with a sleep-deprived toddler). I wouldn't stay at another Aston property again.
Everyone that we came into contact with, from the front desk to the housekeeping were very friendly & helpful. Rooms were clean and comfy. The view was amazing. We will Definitely be back from Cali...
Great hotel!
ItsFrankR
(Inglewood, California)
I've stayed at the Aqua Skyline many times and it's a nice, clean hotel with friendly staff and breathtaking views from the rooftop! You can check it out when they have their cocktail mixers up there. I'll keep booking Aqua Skyline every time I come back 👍
Good location, awful accommodations
Mandy B
We booked this hotel for a family vacation - two separate rooms, as my parents were also traveling with us. The price was right and the pictures on the website looked nice. We were wrong - when we arrived I thought we were at the wrong hotel. The hotel hallways were dated and the rooms were even worse. They were filthy, the curtains had holes in them and mould was growing along the edge of the tub. We could have moved hotels but we would had to pay an arm and a leg as we booked though a 3rd party - so we tried to not be in our rooms as much as possible. The only good thing about this hotel was the pool, fast elevators and friendly staff. My parents room had cockroaches and we overheard another couple complain about what likely was bedbugs. We will never stay at this location again.
Great deal!
SusieGG7
(Hermosa Beach, California)
Found this hotel/residence tower thru my timeshare travel agency who gave it good reviews . Great price For an efficiency room with a small kitchenette and great views from the lanai. The facility had a weight room, laundry facility, hot tub and pool with grilling facility and a small convenience store. It was off the beaten path and very quiet. We will stay there again as it’s easy walking distance from the main strip. The hotel in cleaning staff were extremely nice and accommodating.
Our experience at Aqua Skyline at Island Colony
dm_everitt
(Malaga, Spain)
My husband and I stayed here from 16/4 - 19/4 prior to catching our Carnival Cruise. Our room number was 3110 on the 31sr floor. Amazing views from
the balcony. You can see the mountains to the left of you and the sea to the right. When booking ask for a room as high up as you can get. We arrived late after a delay at Los Angeles airport. The check in was very smooth and easy, the guy on reception was very friendly and helpful, even though it was 1 am. First impressions was, the room was a little tired from wear and tear, so could do with a little refurb. However it was very clean, we had everything we needed and the beds were very comfortable. The towels were really white and fluffy which is always a plus. Main lounge was very comfortable. The hotel is in a excellent location, 5 mins walk to Waikiki Beach, has ample shops, cheap and high end stores. Plenty of ABC stores where your can get all your souvenirs and practically anything you need. We visited the Cheesecake Factory which is a few mins walk from Waikiki beach. The meals were amazing, huge portions so we actually didn’t have enough room to have a cheesecake as a desert.😂😂
I would definitely recommend this hotel. It is a fair 3 stars rating which is reflected in the price. We hope to return some day.
This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.
Suited our purpose
Nomadgirl1946
(Batehaven, Australia)
Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds.
First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs.
Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged.
Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money.
An old motel but clean and tidy overall.
Needs a Face Lift ASAP
m0anikeala
Location is great, but don't think your getting the best of the best. Front desk desperately needs a new desk, roof, furniture, clean windows, etc. As for the room, I didnt even want to stay here after witnessing nothing but stains, nasty vents, shower was moldy, and room smelt of mold. Stove looked outdated MAJORLY, and the room just smelt out. From what I was told from an employee, they weren't able to get an update on the resorts, cause their sister resort needed to get done BEFORE this one. In my opinion, this resort should have been the TOP one on my list to get replenished and fixed! BEWARE!!
has a stovetop oven
mraloha67
Mold was growing on the inside of the bathroom door. This makes me wonder if the have cleaned their Air Conditioning system ever.
The room had an unpleasant odor. They make you pay an additional fee to use their WiFi and facilities when you check in.
Short walk to the beach
John W
(Saskatoon)
We enjoyed staying at the Ewa Hotel because of their rates and the distance to Waikiki Beach. We arrived before our room was ready, and had no problems leaving our bags there till our room was ready. The hotel is 2 blocks from the beach, which made it close enough to easily walk there, but far enough to avoid some of the noise. The hotel also offers a sun deck on the 8th floor, which is a great place to enjoy a cool drink and take in the rays.
We spent a wonderful 6 nights in the hotel. We had a large room which was equipped with everything and had a wonderful view to the ocean on the 11th floor. Very kind and helpful staff, they helped us all. We would come back any time. We can only recommend it! Thank you:) a Hungarian couple.
Hotel of last resort
Dianne M
(Melbourne, Australia)
The exceptional thing about this hotel was Olivia, the receptionist; friendly, helpful and effiecient. The next best thing was bed comfort and the only other positive was the location close to shopping, abundant cafes and retaurants and the glitz of Waikiki.
However, it is in a seedy part of town with karaoke clubs, sleazy bars and shops as its neighbours.
With no noise insulation, our room suffered from the karaoke below, the yelling of bar staff and their noisy cars as they departed and the 4am garbage collection in the side alleyway.
The pool was an univiting oversized bath tub, the breakfast, suck as it was, was in an overcrowded converted lobby, and the bathroom showed its old age.
Never again.
Excellent stay!
ruddster4
(San Francisco, California)
We had a very pleasant week long stay here at Aqua Oasis. We arrived earlier than our check in time and Maria at front desk offered to hold our luggage for us and beach towels for us to hit the beach first thing as our room was getting prepared.
The junior suite was smaller than expected, but comfortable. The bathroom is outdated, but very clean! A plus for us was the detachable shower head which made it helpful to shower our toddler. The bathroom/ shower area is very roomy.
Housekeeping was excellent! Analyn was our housekeeper.
We left notes to request change in bedsheets, shower gel, etc and housekeeping was very accommodating. On one occasion I accidentally left my daughter’s small, thin white blanket in the bedsheets so when housekeeping changed the bedsheets, they accidentally took our daughter’s blanket too. When we returned to our room and saw the bedsheets changed and I realized I had left the blanket with the sheets, I called front desk and spoke with Niko to explain the situation. I described the blanket to her and she said they’d be on the lookout for it. No more than 10 minutes passed and we received a knock on our door with housekeeping returning our daughter’s blanket! I was so pleasantly surprised as I thought we would have lost the blanket.
Breakfast was adequate to start our day- selection of bagels, toast, muffin, donuts, fruits, cereal, coffee, tea, juice.
We had an excellent stay as the entire staff were so friendly and welcoming. We will be back!
Great hotel with free breakfast!
elinn112018
(Brisbane, Australia)
We really enjoyed our stay at Aqua Oasis. The staff were very friendly and helpful. Our room was large and functional. The beds are super comfortable! I loved that there is a continental breakfast included. Wifi worked well, had no issues whatsoever. Also very thankful for the free shuttle service to the Ala Moana shops. Thanks for a great 4 night stay 😊
Perfect Location
shellywelly2
(Canterbury, United Kingdom)
Room was huge, as was the bathroom. Kitchen in the room was a nice surprise, along with the tea/coffee facilities - excellent thought for the British visitors! Room was clean, tidy and the balcony was the entire length of the room itself. Location was smack bang in the middle of town, with only 10-15 minute walk to Wakiki beach.
Bite into a sweet, doughy, crispy malasada and savor succulent pork that has been slowroasted for over 8 hours above an Imu - fire pit. オノ！（おいしい！）The local cuisine is a great journey for your palate as well as your soul.
Trek to the top of Diamond Head trail to see a panoramic view of the city and ocean. 難易度の高いトレイルにチャレンジされたい方には、カエナポイントまでのハイキングはいかがでしょうか。磯だまりではカニやヤドカリ、小さな魚を観察することができます。
