Having stayed in a Four Seasons property the night before I checked in to ESPACIO, my standards were high – and ESPACIO far surpassed them. From the moment I arrived to the time I departed, the entire staff provided a seamless experience that left me impressed over and over again. The hotel’s butler, Wesley, was more thoughtful than I could have imagined, arranging an incredible in-room breakfast that delivered on even the smallest of my preferences. Then there are the rooms – expansive suites that cover an entire floor complete with a roomy private balcony and outdoor Jacuzzi. I woke up to the most incredible view of Waikiki Beach. It’s amazing how you can feel so relaxed and at peace while situated in the middle an incredible, cosmopolitan city. Don’t miss the rooftop infinity pool (there is a spa on the same level) and onsite dining at Mugen – all very worthy of a visit. , I’ve never been to a hotel with more thoughtful, personalized service and amenities. Considering there are only 9 rooms, I feel very lucky to have secured a reservation and can’t wait to come back.
5 Diamond......
brent434
Service above and beyond for every guest. They really do care about every person, and their experience to be special and every detail cared for. We were able to enjoy the private luxury that every discerning traveler deserves.
Amazing location, Amazing property, Amazing service
Y1001OUgregc
Outstanding service - personalised and attentive without being intrusive.
Hugely spacious accommodation - complete relaxation in the heart of the buzz of Waikiki. Complete win, as I get to chill while my wife and kids get the action they're seeking.
Love this place - will absolutely be back!!
The best place to stay on oahu.
Derek D
(Lihue, Hawaii)
There is no place like the espacio. The rooms are amazing...from the ocean view to the detail of the pillows, everything is exquisite. The ohana at the espacio is above and beyond. We celebrated our birthday, and the staff took care of everything. We made a special request for afternoon tea and it was delightful. We are looking forward to our next stay!
A bit like faulty towers
James_Kellow
(Auckland Central, New Zealand)
After reading reviews tried to check in here today from Halekulani as have had 10 days there. Really odd set up. Basic apartment building entrance. Lots of people downstairs but nobody could show lobby. Then lobby not open. Pretty sure all the positive reviews are PR bluff. Definitely not high end service so flagged and back to Halekulani, which is ok but not amazing rooms. Note Espacio also has one of those Israeli? moisturiser brand salesmen hawking outside. All together seems a bit low rent.
This hotel has everything needed. We are from Australia and we loved our stay. Room was simple clean and we choose the partial ocean view room it was a great view. And pool was great. Free filtered water whenever you want and great location. Shops on the same street, park across the road and beach across the road. Tour buses stop out front.
Sounds to good to be true.
Staff were lovely.
Can’t say this about many hotels but this was a great stay for us. Our room view.
Waikiki Beach Tower 180 degree view
DaveMacNFam
(La Verne, California)
This is an amazing property, very clean, spacious and with many amenities for guests who desire a one stop easy relaxing venue and the views are spectacular as is the proximity to Waikiki beach and other activities.
Aloha, again
johnnyeh2017
(Calgary, Canada)
We have stayed at the Beach Tower about 25 times in the last 19 years. Looking forward to our 20th anniversary. It's not inexpensive, but it's a great value. 140 ocean facing suites (my estimate) in a 40 story building with 4 elevators, steps from the beach, makes for a great boutique, condo experience. The staff is the best.
Amazing place for a family and couples
972ariky
Clean and big rooms within a short walking distance to the beach.
Great outdoor pool.
Hospitable staff who always have a kind word and a good advice on places to eat and shows to see.
Highly recommended.
Exceptional Service
MTUGRAD01
(Clinton Township, Michigan)
I rarely write online reviews but it would be unfair for me to not do so in this case. I have stayed at many similarly priced hotels in other cities and never experienced this level of customer support. The staff (front lobby and valet) treated us like family and anticipated every need. They noticed when I ran out of laundry detergent so gave me extra packets for the following day! We loved the personal touch of water bottles and sunscreen along with beach towels that can be checked out for day trips. The suites are large with well stocked kitchens and the housekeeping is flawless. They have set the bar for all future trips!
Ilikai Room 339 - Very clean, great views of marina , nightly calling of sailors on conch shell Great wifi Slept 4 adults ( put pull out mattress on floor for better sleep Condo is great location for all things.
Ilikai Hotel , Waikiki, Honolulu, Oahu, Hawaii
Christina H
(West Vancouver, Canada)
Older, well maintained building. There are privately owner units which are less expensive but may or may not be up to hotel standards. We stayed in a hotel run unit overlooking the boat harbour. Our unit 2539 was an immaculately clean studio with a full kitchen and full size fridge with freezer. No dishwasher. It had reasonable square footage for two, there was a sofa bed and a good size balcony for two.
All in all it was perfect and if you open the drapes wide had a wonderful view. I’d stay there again if I wanted to go to Honolulu again. Honolulu is crowded and noisy. Bed was awesome.
Marina Hawaii Vacations Condominium 1918
Worldforfree
Fantastic Apartment with stunning views! Very well kitted out to make it feel like home away from home.
If I could make one suggestion it would be to put in a bigger bed, with a more ornate bed cover and pillows.
Fine rooms near the beach
643retiredguy
(Mississauga, Ontario)
While one of the older places in Honolulu the Ilikai is a great place to stay. The beach is a short walk from the patio and the rooms are fine. We had a higher room and it had a great view of the water.
Fun Time in Waikiki
kaminishj001
City view was nice. Kitchen was clean and stocked with coffee. Overall ambience of room was great. Cinnamon restaurant was excellent choice for both breakfast and dinner. Hawaiian musicians, Kaawa Entertainment was excellent while we had our dinner. They sang our party a special song and made us feel very special. Valet service workers were accommodating and very welcoming. Reception desk was very helpful and had lots of aloha. Lobby area was always clean and clear for patrons to come and go comfortably. Loved the little shops around the hotel. We definitely will have another staycation in the future.
The rooms need updating or at least the basic upkeep. Room had only 1 night stand with lamp and a stand up lamp on the other. Room had 2 refrigerators but no microwave. Some issues with electronical outlets and the toilet.
Aqua Ohia Waikiki
jahnicejulio93
(Honolulu, Hawaii)
Cheap rates during this COVid-19.Could have improve with better guest service agents in helping me with what I needed in providing customer service.Ground floor was loud people slamming doors and dogs barking.
5/10
Kate0000016
Overall the hotel was okay although it has some flaws. The walls are very thin we heard the people next to us all night and the cleanliness was very poor. Our room also didn’t have a microwave sadly..
Housekeeping and not respecting the "Do Not Disturb" sign are issues
mpbarone822
(Oahu, Hawaii)
They knock even with th "Do Not Disturb" sign out and wad awakened multiple times. Once, I stated that I was in the shower and male housekeeper was still at door, so had to stop and open. Worn clothing found at base of bed headboard, and no one cleaned bathroom for 3 weeks. I did. Otherwise, great location, and rooms have balconies. Room price was lowered because of virus lockdown, but tiny parking was still 35+ nightly.
outstanding
shogun200
Fabulous place to stay and the price is very reasonable for being in the heart of Waikiki The rooms are super clean and the breeze that you get while on the balcony unreal The general manager Kathy is outstanding ! for making my stay a very memorial one and her staff is always smiling and very helpful . FYI this is very rare to see the general manager present and working along with the staff awesome job !! very impressed I will definitely be back and stay here thank you again ...
Olivia did an amazing job making sure my stay was pleasant. I highly recommend this location solely based on my opinion of Olivia and her proffesionalism. The location was close enough to the beach that the walk was pleasant
Amazing staff make this hotel a great choice
348allisonk
(Winnipeg, Canada)
This was a perfect hotel for us: quiet, located a nice walk from the beach, close to restaurants and shops, delicious breakfast included, good size room with balcony to enjoy the outside, extremely helpful staff. The hotel has a wonderful, relaxing feel. It's on the smaller size which was great as it made us feel very much at home. After our trip we realized that we had forgotten something at the hotel. Thanks to the guest supervisor, Olivia Fields, we were able to have the item shipped to us. She was very professional, patient and understanding of the situation. We would definitely recommend this hotel!
Great Stay!!
melindaa923
(Pearl City, Hawaii)
My and my husband had an amazing staycation! The staff and ambiance were absolutely fantastic. The breakfast was a nice touch in the morning. Unfortunately because of the pandemic we were not allowed to use the pool or sauna but that's all the more reason to come back!
The Best Place to Stay at Waikiki Beach
Mary H
(WJ)
The Aqua Oasis is an exceptional place to stay.... including the people ... those that work there are so friendly, kind, and always smiling.... This makes my 3rd time staying there and I'll be there again when I go back.... Really great location too.
Excellent
chandlerformhals
(Bakersfield, California)
I unfortunately do not remember the name of the employees, but whoever was working as a bellhop on April 9th between the times of 4pm-6pm did an amazing job at helping me move my luggage up to my room and was very helpful with telling me about calling the front desk at anytime I needed help. Also the woman working the front desk the morning and afternoon of April 10th, 2020 was amazing and so kind. We had a very heart to heart conversation about what is happening right now with the Covid-19 and she made me feel at home, as if I was speaking with family. I unfortunately had to move back to California after living in Hawaii only a short time and this hotel helped me during this move back home. I appreciate all of the staff and thank you for being open during these times.
This is actually our second time staying at the Aston Waikki Sunset. The first time was great and the location is awesome so we thought we would book here again. We found the staff at the front desk to not be very friendly from the minute we checked in. We asked about the hospitality shuttle that the hotel provides and the staff member just acted like he knew nothing about it. There was another guest who overheard our conversation and she mentioned that she had been there for a few days and had been paying for cabs because no one told her about the shuttle service. Clients should be made aware of the services that they are paying for in the resort fee. Housekeeping was also not up to standard. The hotel as a whole needs a facelift starting with the Lobby. I definitely would not be staying at the Aston Sunset again nor would I recommend it. It's sad because the location is perfect.
WARNING :BLACK STUFF COMING OUT OF AC.
Odyssey617496
Black particles over everything floor, rugs, walls, drapes, toilet seat, walls. Would not recommend at all for the elderly or young children. Or a service animals.Building is aware of this situation slowly switching out air conditioners over the next years. Read other reviews. This is more a public service than anything else. The rugs in the halls are filthy. I WOULDNT The men this property or to people with children elderly. Definitely nobody with respiratory issues at all. Location is great. Front desk staff is great! Building management terrible they should be ashamed to expose the public to this!
Great condo in a great location
Janelle T
(Saskatchewan, Canada)
We stayed here in January 2020. Our room was on the 19th floor with Diamond Head and ocean views. We picked this condo because of the kitchenette and its price. I loved having the ability to cook our meals in the condo, BBQ, or walk to a restaurant. I also like the fact that each floor had its own coin operated laundry. It is convenient that we can don't have to pack lots for our 10 day holiday. Our room was located right beside the elevators however there was no excess noise from them. I was pleasantly surprised. The front desk staff were cheerful and helpful when we had questions. A special shout out to Sandi,she loves her job and you can tell .
Not Worth the $$$$
glennhJ9125OA
Carpeting was not very clean. Sheets on Bed had holes in them. Housekeeping forgot to clean on scheduled day. Very outdated furnishings. Don't trust the pictures. No where near what You actually receive. Very disappointed in property. Property at Aston Banyan is in great shape. Use the VRBO for that property. Stay away from this 1980's place and no one seems to care . Also heard is was 40 % occupied at the time we were there. Wonder Why ????? We stayed here for 2 weeks and I couldn't wait to leave this place.
Nice!
pleado1969
(Ballarat, Australia)
Really happy with the room and location. Great convenience to the beach and shops without being right on top of them. Staff a little icey at times and could be more friendly. Probably lacks a decent restaurant but is central enough that you can go to the many that surround the place. All up, we would stay there again.
Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.
Great location
debbie5131
(Edmonton, Canada)
We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.
Lacks Aloha
MDTyKe
(Island of Hawaii, Hawaii)
Check in staff (and check-out) were very, very rude and unwelcoming. You'd expect when welcoming fellow Kama'aina there'd be a bit more Aloha, but nothing. They didn't want to be there. They also tried to tell me my rate wasn't Kama'aina and wouldn't remove the Resort Fee despite my confirmation stating it was. It really was a terrible first impression, and as they say, first impressions last. Also, their website states they offer Kama'aina a free upgrade if available - no mention of this either.
Secondly, elevators were very slow - there are only 2, and one was broken. You need to plan a LOT of time; sometimes as much as 10 minutes, to get up and down.
Carpet in the room was dirty. Rooms were NOT serviced (no towels replaced, no cleaning) as my stay was only 2 nights (3 days). When I inquired at reception I was told "... We only do that for stays over 3 nights". This was NOT clear anywhere, nor was I told this at check-in. If I was, I would have been OK, and would have realized I could have just asked for new towels.. but the lack of communication was poor.
Also, CONSTRUCTION. Lots of drilling beginning at 7am. I was not informed of this during check-in either. Go back to your room at 4pm for a rest? Forget about it - DRILLING. Loud. In reality, I think they give Kama'aina the *worst* rooms.
Admittedly, hotels in HNL are only for you to sleep in. They are cheap, good location, but that is it. I would rather spend more $ to get some Aloha. Will NOT recommend, or stay here again, sorry.
OK for a Night
LVardy
(Grand Falls Windsor, Canada)
If you want to be in the busy city, then the location of this hotel is decent; near the beach, many restaurants and shops. There is a parking garage where you pay I think $30 USD per night, however it was full when we arrived so we had to find another parking garage, about a 5 minute walk from the hotel.
The room was large and the bed was comfortable but everything else was sub par. The couch had large stains and the room looked old. There is also construction next to the hotel, which we could hear in the morning. The free breakfast buffet was just OK. They had toast, scrambled eggs, fruit, pancakes, noodles, some meat and coffee and warm water to drink. I would not stay here again.
Good
PKMano
Located within walking distance from the beach. This hotel provides breakfast and it is good.
I booked through booking.com and got a small room. Rooms are clean.
Hotel staff members are very good and cooperative.
lovely stylish hotel. have been coming here since 2012. The exercise room needs an update. Everything, other than that is fine. friendly staff and within walking distance to the shopping center, hilton hawaiian village and many restaurants. great stay.
You pay too much for what you get...
Flora B
The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.
First Class Customer Service
Adrienne M
(New York City, New York)
I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine.
I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit.
When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.
Our stay in paradise
DavidBerthaL L
(Yass, Australia)
Good place to stay in Waikiki and while it is a little removed from the hustle and bustle of the beach area, it has a good location on or near important bus routes, with nearby restaurants and minutes from all the action.
Palms survey
griffin2879
The stay was nice, the elevators were very slow. Probably my only complaint, is amount of time wasted waiting for them every day. There are 3 elevators and would think they would be quicker. The staff was very helpful and friendly.
Very good except sending video files through internet
sansanpeace
(Honolulu, Hawaii)
Everything very very good, except couldn't do work requires internet. Great staff, very friendly, patient, helpful front desk staff. Room is clean, bright, bathroom is clean, everything is stocked well and nicely.
Except I needed to do urgent work, sending some video through internet, it was very very slow.
What happened to my Hotels!
delvon2020
(Honolulu, Hawaii)
Room was selected online although there wasn't an online tour that could of assured what the room looked like before reserving . The room smelled like corn chips and some funky tangy spoiled dip. Had to freshen it up with some febreze and Giovanni Versace cologne oh yes yes! The playstation was an nice upgrade it needs an new controller left an good movie in there hopefully someone will enjoy it. The room and the entire hotel is overdue for renovations all over as well as updated amenities. Almost slipped and fell out of the tub, there is no made in rough surface mat that is needed to assure guests won't injure themselves trying to clean them selves up. The was alot of dust and debree everywhere as well as broken or disabled hangers that can cause major health problems and insurable risks to guests and employees. The windows where needing cleaning and didn't provide an good outlook or view to the ocean or city area. The carpet smelled very musty and a few stains where in there and it seemed contagious as well as an few insects flying around mating on anything they wanted to mate on. The bed was comfy although the sheets and covers smelled like tobacco products felt like I was dumped into an astray next to an filthy trash can. The microwave worked although it was handicapped in remembering how many seconds to heat up my eatable items and it smelled like melting plastic so I threw away my hot food and was forced to buy an tuna sandwich from the convenience store right under my room. The convenience store looked okay from the outside although inside it smelled like there was an power outage, the floors need sweeping and mopping and products properly placed on the shelves instead of the floor that was kinda unsanitary to the fullest degree. Some of the products was out of date and warm when they should of been cold dripping wet. The elevator seemed okay although it was faulty and felt like an amusement park ride with out the seat belt. The roof needs pro sealing.!
Not sure how this place has any great ratings.
sdchickie
(USA)
Stayed at the Pagoda hotel last night, this place should be ashamed charging $100 a night. It is more like a $50 a night hotel.The website pictures must have been taken with a Snapchat filter because the hotel looks kinda like the pictures, only worse. Hallway and rooms smell musty. Not sure what was going on with the smoke detector, but there was a washcloth over it. The bathroom door was so dirty on both sides. There isn't a chain lock on the front door, and I just didn't feel very safe here. The area isn't the best area either, but it is close to the Walmart. The only reason I gave it 2 stars is because they offer free movie rentals at the vending machine and have a PlayStation 3 in the room. They are also next door to a cool restaurant that has tons of Koi fish. The lady at the front desk gave us food for the fish. There is a mini fridge, microwave, and toaster in the room. We won't be coming back here.
Terrific
makafrogfreddy
(Kauai, Hawaii)
From head to toe this property is terrific. Great Pagoda experience... "Reviews must be 200 characters (minimum)" are you all kidding"? If I used that many characters it would be in a derogatory review...
An extended month's medical stay!
Wayne M
(Pago Pago, American Samoa)
My wife & I arrived for a week's stay but am now required to stay a month after a pending operation next week....my wife leaves today without me. Debbie cheerfully confirmed my room via phone and Carlos' beaming smile awaited us and check-in was a breeze. We had breakfast & was welcomed by Tori's & Esa's aloha & Anna's great coffee! We had a problem with our phone and Leilani (our new friend) cheerfully got it replaced. We invited friend's for the Seafood Buffet & we all thoroughly gorged and enjoyed the fantastic food....unbeatable deal and well worth it! Shopping is handy we strolled to Walmart a couple times to buy necessities but there is also a small fully-stocked shop in Pagoda's lobby for drinks, sandwiches, snacks, soap, etc.. I end here after a week and will review the rest of my stay after my operation next week.
Ilikai Room 339 - Very clean, great views of marina , nightly calling of sailors on conch shell Great wifi Slept 4 adults ( put pull out mattress on floor for better sleep Condo is great location for all things.
Ilikai Hotel , Waikiki, Honolulu, Oahu, Hawaii
Christina H
(West Vancouver, Canada)
Older, well maintained building. There are privately owner units which are less expensive but may or may not be up to hotel standards. We stayed in a hotel run unit overlooking the boat harbour. Our unit 2539 was an immaculately clean studio with a full kitchen and full size fridge with freezer. No dishwasher. It had reasonable square footage for two, there was a sofa bed and a good size balcony for two.
All in all it was perfect and if you open the drapes wide had a wonderful view. I’d stay there again if I wanted to go to Honolulu again. Honolulu is crowded and noisy. Bed was awesome.
Marina Hawaii Vacations Condominium 1918
Worldforfree
Fantastic Apartment with stunning views! Very well kitted out to make it feel like home away from home.
If I could make one suggestion it would be to put in a bigger bed, with a more ornate bed cover and pillows.
Fine rooms near the beach
643retiredguy
(Mississauga, Ontario)
While one of the older places in Honolulu the Ilikai is a great place to stay. The beach is a short walk from the patio and the rooms are fine. We had a higher room and it had a great view of the water.
Fun Time in Waikiki
kaminishj001
City view was nice. Kitchen was clean and stocked with coffee. Overall ambience of room was great. Cinnamon restaurant was excellent choice for both breakfast and dinner. Hawaiian musicians, Kaawa Entertainment was excellent while we had our dinner. They sang our party a special song and made us feel very special. Valet service workers were accommodating and very welcoming. Reception desk was very helpful and had lots of aloha. Lobby area was always clean and clear for patrons to come and go comfortably. Loved the little shops around the hotel. We definitely will have another staycation in the future.
There's no place like the OCEANFRONT rooms (1404 & 1305) of this awesome hotel! The panoramic view of the Kuhio and Waikiki beaches combined is a picture so perfect! This is the main reason why we kept on coming back to this hotel. It's like a home away from home. Thanks to all the staffs, you all made our vacation complete. Keep up the good work God bless you all. Aloha!
me n her
staceykrueger
(Ripon)
nice place to stay very well located and easy to get to. parking was a lil iffy if not onsite but not that bad. rooms were nice and clean. balcony had very nice view of beach and nice place to stay. I would stay here again.
No frills budget hotel
tiffany000
(San Francisco, California)
This is a basic, no frills budget hotel. I usually stay at the larger resorts when in HNL, but since this was a short 3 night trip we decided to stay here to save some money. I probably wouldn’t stay here again because it lacked amenities, but overall it was a nice stay for the price.
What I liked:
- Great location (right across the street from the Duke’s statue).
- Staff was very friendly and accommodating when we asked for a late checkout.
- Beds were comfortable
- Balcony with ocean front view was amazing!
- Concierge service (although they didn’t help very much)
What I didn’t like:
- Bathroom and shower were REALLY small!
- lots of outside noise - garbage trucks, leaf blowers in the morning (sliding glass door is old and not double paned). We were in the 5th floor
- No real lobby area
A comfortable stay
tinav3_travels
(Edmonton, Canada)
We booked an ocean view room for three nights - we had a great view, and our room was quieter than the room we stayed in last time (which was close to the service elevator) but it is still noisy, from the traffic outside to the air conditioner in the room (which did affect my sleep, even with ear plugs). Rooms are small but that is okay. Very clean, especially considering all the sand that must get tracked in to every room, very friendly staff, great location. For some reason, there is always a huge line up at Eggs 'n Things, so even though being a guest at the hotel entitles you to a 10% discount, we just never took advantage of it because we didn't want to spend all that time in line.
Beds were very comfortable, shower was small but adequate. It was nice to have a newspaper every morning. The location is phenomenal - right across the street from the beach! I would stay here again, I think it is the best value in Waikiki.
Fantastic establishment
Big_n_Beautiful
(Sydney, NSW)
Stayed at this accommodation for 3 nights, regretted that I didnt stay longer. Very basic but very clean rooms. The staff are excellent and pleasant...ALL OF THEM, special mention to Shawn at reception who is very helpful and great to deal with. We stayed at 1205 which had a fantastic view of Waikiki. We arrived early (8am) and Shawn did his very best to get us a room so we can rest - we were in our room by 9am!
The bed was clean and comfy, and though room was outdated, it was very clean and had everything you need. Bathroom was small, but expected given the size of the bldg.
The also offer a free shuttle and their driver, Earl, was wonderful!
Would definitely stay here again!
If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart.
Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day.
Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades.
This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.
Staff member NIZ is awesome
mosesf2015
I checked in on Friday 6 March around 2pm. My room wasn't ready but front desk found 3608 available so I assigned this one. When I walked in it smelled like cigarettes had been smoked in it but more importantly, I was amazed at the size of this room. I was greeted with a fully kitted out kitchen (except an oven) that could fit three people easily. After this was a huge lounge, great carpet, leather lounge suite, decent size HD 40" or more TV with cable, and seating for at least five people. Probably more given the space it commanded. A slide door separates it from the master bedroom (that's how I would describe it), including another TV screen, office desk and this room was also huge. It also has a washer and dryer and ample wardrobe space. I think the ensuite needs an upgrade especially the bathtub, the tv in the master room doesn't work, and the internet too.
I called front desk and spoke with Niz. We both tried trouble shooting looking at the equipment but that wasn't the problem. Niz called the internet provider and they couldn't find what the problem was. I couldn't log in to internet and I had two university guest lectures to give in: 12-3pm and 6-8pm. It wasn't until 1am in the morning when Niz rescued me and put me in 3805 so I can get an internet connection. Wow! This room was awesome. It was certainly an upgrade. It was immaculate and a step up from 3608.
Niz has been at the Aston for a decade or more and an able supervisor. She went all out to make sure my stay was comfortable so I would like to commend Niz.
Couple vacation
I3109UAjoem
Very very dissapointed with the hotel, it is not as advertised! The room smelled and the furniture was outdated and old. Turns out it is a Time-share room which I was not informed of at any stage, thus the lived in smell!! We were moved the following day to another room,better view but still SMELLED! Bed(s) were old and uncormfortable. All in all, a very poor start to our vacation. The restaurnat in the lobby doesnt even belong to the hotel either. Overall, not as advertised, expensive for what is on offer, and no contact with management either during or subsequent to the fiasco. The front staff were very nice and tied to help in a situation that obvioulsy they have no control over.
Location is everything
DBKuper
(Green Cove Springs, Florida)
We need to stay in Chinatown for business. This was a very good option as it was centrally located and the price was right and we knew people who had stayed here and the reviews were pretty good. Edit appears to be a bunch of condos or such that are rented out nightly as hotel rooms. So I think that the furnishings might be a little different. The rooms are outside and in some respects but our room on the 31st floor facing east toward the mountains was very very spacious with a mini kitchen dining table and chairs and a desk and a large fridge The bathroom was adequate and the bedroom side was quite large. My only complaint about the bedroom side was no chair or sofa or any place to sit. Service was very good and the best thing about the place is the pool the pool is a little oasis in the concrete jungle on the 11th floor and just perfect
Do not stay at this Hotel, Stay on Waikiki Beach or nearby
davidgQ339XP
First of all, this hotel use to be dorm rooms that were then converted to a hotel. Narrow hallways, low ceilings, smelled, no quality to the rooms. The location was not good. The Waikiki Beach area is amazing, great shopping, restaurants, night life, landscape, etc. Stay anywhere near Waikiki Beach.
0880611
They are advertising staycations, but the pool is closed due to the Coronavirus , how dumb are they, chlorine is the only thing that will kill the virus. They should make everyone go in the pool
I think we are going to far as to cancel everything, yes you have to take precaution, wash you hands and don’t touch your face, but to close down the one place where there is no virus is just plain stupid
24 days at this condo
Jimmcfadyen
(Hamilton, Canada)
We spent 24 nights at this condo some of the great things about this condo front desk is amazing whatever you need they will look into it and you end up getting it before I got there I asked for a higher room and we ended up getting the 27th floor overlooking the ocean the condo is about one block away from Waikiki Beach it's a good 4 to 7 minute walk depending on how fast you go it's in the centre of all the locations and eating areas that you'd like to do my wife and I like walking a lot so we could actually walk from there to 90% of the places that we ate a lot of food trucks probably have a block away Diamond Head the aquarium the zoo shopping and some of the famous restaurants that are in that location and when we did go to Waikiki Beach we stayed where the wall was in the ocean to prevent the wave so it was a lot calmer and also the saint was a lot better it wasn't on a slope it was flat highly recommend going in that area you're right the fish to snorkel to see in that area and cross the street tons of places for a family to eat we did rent a convertible Mustang for 3 days highly recommend doing this the vehicle was great on gas which we only filled up half a tank in 3 days getting back to the condo Big Daddy's on the 5th floor have a pool hot tub BBQs cook food if you want been with the family there before family of 6 at the time and it still felt okay huge fridge stove eating area we hit Costco for a bunch of food that worked for us if you have any questions just send them to me I'll try to answer them for you
Excellent!
karik258
(Saskatchewan, Canada)
I am completely happy with my recent stay at the Aston! Not only were the rooms great, but the customer service was exceptional. Both the front desk agent and bellman went above and beyond to make us feel welcome. The rooms were great (we needed two for the six of us) and the pool area was really nice. The kids also liked the little play structure by the pool too. To add to it, the location was great and we were able to walk everywhere we wanted. Can’t say enough great things! Would definitely recommend.
Great location
Anglez15
(Charmhaven, Australia)
The Aston banyan has been our go to place every time we have been to Hawaii, the units are very clean and comfortable with great amenities.
The location to everything is great and local transportation is just around the corner.
We have stayed 4 times and each tome they look after us due to loyalty.
The staff are awesome and happy to accommodate your needs if possible.
It was depends on room.
gurajiorasu
(Kyoto, Japan)
Location is very easy to access for the beach. They have bbq place, swimming pool but not big and Jacuzzi in outside. They have some DVD rental service but I didn’t use it.
When I check in they give free small bottle of water and some beach bag sets. Because they under construction for jacuzzis so I couldn’t use it. At the ground floor has small shops and small cate. Food and drinks were not bad and at cafe staff are friendly. My room was sea side and also mountain side. Honestly, I liked mountain side. Can see some rainbow and beautiful sky so I like it. Sea side was can see tiny ocean from between high buildings so mountain side is better view.
スタッフに日本語は通じません。私は海側より山側の景色がいいと思いました。アクセスが良くて食材を持ち込んで外でBBQもありと思いました。値段を見ると満足でした。
I had stayed here on a stop back through in August (staycation) between an Australia trip and San Diego to Canada. So, when it came time to share it with the man in my life, he too said he found it to have an authentic Hawaiian feel. He also liked the view of the park from our lanai. It was his first time on Oahu, and it made the right impression (thank you). We were glad to get this in right before the shutdowns began!
Revisiting Hawaii and making new friends
marybravard
(Pasco, Washington)
I revisited Hawaii after many years and found the island to be as friendly and welcoming as before.
The staff treated me as a friend. All of my questions were answered. I received excellent tips on sights to see and treated royally.
Management sadly unprepared to step up
Petlov3r514
(Vancouver, Canada)
Luana used to be a decent hotel but the cracks turned to creators. Terrible crisis response from hotel upper management. Historically unexpected virus crisis, yes... but do not coldly strip away guest amenities without replacing it with kindness and aloha. This is not “sharing our concern.” Zero communication to guests. We calmly reported all matters to professional front desk staff and Aqua Aston reservations phone number yet no response or notice from on-site Luana manager. In time of need, hotels should step up hospitality not coldly rip it away from guests. Hand sanitizer (as mentioned by other review) not visible at lobby water station or anywhere near any elevators. One bottle behind front desk and 1 wet wipe can. Water stations missing from pool and lobby; at least put out free bottled water, the hotel is 90% vacant, it’s a crisis and guests are in need of supplies, support & resources. Cleaning staff drastically reduced, at least keep the cleaning staff onboard during a virus pandemic. No updates on the many local Waikiki closures or shelter-in-place declarations. Free shuttle hours 10:30am posted by management erroneously it’s still 8:30am. And no guest help from the hotel manager to get to supplies or food during this crisis. Free wine and cheese event can be substituted with room delivery to those that enjoy the hospitality. Just a nice Luana care package with practical emergency supplies would have been awesome. Basically if something goes down, you’re on your own folks. Glad to be home in the mainland, felt like a contestant on Survivor. Luana in the early 2000’s was top notch hospitality, I’ve stayed 3 times previous, but since new manager stepped in it hasn’t stepped up.
Note to management on safety
golfE1226EY
We somewhat enjoyed our stay but is it so difficult to have hand sanitizer stations on every floor and near the elevator? There is a call for it during the coronavirus outbreak. Please don’t be clueless. It’s become the new standard for public places and businesses.
Love the Luana!
tgainer42
All around great staff, the front desk folks are so helpful and peasant. The bellmen are great guys, friendly, fun and go out of their way to please. Have been returning to the Luana for years and the staff play a huge part in my decision to return.
We had a great visitation the Skyline Island Colony Resort! Jaime was so elequint and welcoming he makes you feel the real meaning of Aloha in Hawaii. He has been very useful during this quatrain time.
Hawaii resident
ponoedrado
Some kine of compensation for the rust in the tub and the cleanness of the room that we was in which was 3110 and if you guys can double check the room to make sure that I am not lie about the rust in tub
It served its purpose
Kona K
(Kailua-Kona, Hawaii)
We needed a place to stay during the pandemic so my husband could have surgery. Fortunately the Skyline was open. Thank you for being there. Everyone was pleasant and the room was what we needed for our stay.
Great location
eugenemt
(Ba Ria, Vietnam)
Have stayed here several times and find it a great combination location and reasonable price. Parking is available, too, which is a luxury in Waikiki. The hotel is within walking distance to the best beach area, the nicest restaurants, and other amenities. It is reasonably quiet with great laundry facilities, a gym, a sauna, and a very spacious swimming pool area. Also, many bbq units for private use.
Nice location, clean and spacious room, lots of pool noise
dotty_588576
Clean room and just a few blocks from the International Market and beach. Salt water pool and jacuzzi were really nice. My complaint is the loud pool noise. The pool closes at 10:00 p.m. and people were making a lot of noise until well after midnight. I called the front desk to complain and the manager said they would take care of it but that didn't happen. Also, 1 load of laundry at their facility cost $15.00!! You had to pay $5.00 for the laundry card and put a minimum of $10.00 on it. Biggest ripoff!
It is a hotel that you can find in a roadway in the middle of mainland.
Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks.
If it costs 40 or 50 USD maybe it could be an option for someone.
It is a rip off the 17USD named resort tax.
Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here
I don't know what you mean for this line
prairiewind2015
Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.
Solid pick at a reasonable price
onbalance
(Northern California)
For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast.
If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available.
The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.
Scary Elevator Condition
871cruzr
Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.
Total Dump
Z2025TEmichaelt
(Honolulu, Hawaii)
This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.
