Having stayed in a Four Seasons property the night before I checked in to ESPACIO, my standards were high – and ESPACIO far surpassed them. From the moment I arrived to the time I departed, the entire staff provided a seamless experience that left me impressed over and over again. The hotel’s butler, Wesley, was more thoughtful than I could have imagined, arranging an incredible in-room breakfast that delivered on even the smallest of my preferences. Then there are the rooms – expansive suites that cover an entire floor complete with a roomy private balcony and outdoor Jacuzzi. I woke up to the most incredible view of Waikiki Beach. It’s amazing how you can feel so relaxed and at peace while situated in the middle an incredible, cosmopolitan city. Don’t miss the rooftop infinity pool (there is a spa on the same level) and onsite dining at Mugen – all very worthy of a visit. , I’ve never been to a hotel with more thoughtful, personalized service and amenities. Considering there are only 9 rooms, I feel very lucky to have secured a reservation and can’t wait to come back.
5 Diamond......
brent434
Service above and beyond for every guest. They really do care about every person, and their experience to be special and every detail cared for. We were able to enjoy the private luxury that every discerning traveler deserves.
Amazing location, Amazing property, Amazing service
Y1001OUgregc
Outstanding service - personalised and attentive without being intrusive.
Hugely spacious accommodation - complete relaxation in the heart of the buzz of Waikiki. Complete win, as I get to chill while my wife and kids get the action they're seeking.
Love this place - will absolutely be back!!
The best place to stay on oahu.
Derek D
(Lihue, Hawaii)
There is no place like the espacio. The rooms are amazing...from the ocean view to the detail of the pillows, everything is exquisite. The ohana at the espacio is above and beyond. We celebrated our birthday, and the staff took care of everything. We made a special request for afternoon tea and it was delightful. We are looking forward to our next stay!
A bit like faulty towers
James_Kellow
(Auckland Central, New Zealand)
After reading reviews tried to check in here today from Halekulani as have had 10 days there. Really odd set up. Basic apartment building entrance. Lots of people downstairs but nobody could show lobby. Then lobby not open. Pretty sure all the positive reviews are PR bluff. Definitely not high end service so flagged and back to Halekulani, which is ok but not amazing rooms. Note Espacio also has one of those Israeli? moisturiser brand salesmen hawking outside. All together seems a bit low rent.
This hotel has everything needed. We are from Australia and we loved our stay. Room was simple clean and we choose the partial ocean view room it was a great view. And pool was great. Free filtered water whenever you want and great location. Shops on the same street, park across the road and beach across the road. Tour buses stop out front.
Sounds to good to be true.
Staff were lovely.
Can’t say this about many hotels but this was a great stay for us. Our room view.
Waikiki Beach Tower 180 degree view
DaveMacNFam
(La Verne, California)
This is an amazing property, very clean, spacious and with many amenities for guests who desire a one stop easy relaxing venue and the views are spectacular as is the proximity to Waikiki beach and other activities.
Aloha, again
johnnyeh2017
(Calgary, Canada)
We have stayed at the Beach Tower about 25 times in the last 19 years. Looking forward to our 20th anniversary. It's not inexpensive, but it's a great value. 140 ocean facing suites (my estimate) in a 40 story building with 4 elevators, steps from the beach, makes for a great boutique, condo experience. The staff is the best.
Amazing place for a family and couples
972ariky
Clean and big rooms within a short walking distance to the beach.
Great outdoor pool.
Hospitable staff who always have a kind word and a good advice on places to eat and shows to see.
Highly recommended.
Exceptional Service
MTUGRAD01
(Clinton Township, Michigan)
I rarely write online reviews but it would be unfair for me to not do so in this case. I have stayed at many similarly priced hotels in other cities and never experienced this level of customer support. The staff (front lobby and valet) treated us like family and anticipated every need. They noticed when I ran out of laundry detergent so gave me extra packets for the following day! We loved the personal touch of water bottles and sunscreen along with beach towels that can be checked out for day trips. The suites are large with well stocked kitchens and the housekeeping is flawless. They have set the bar for all future trips!
Read on the home site that Aqua Bamboo were renovating so almost didn't book. They need to take that off their site because I didn't hear a sound!
Wasn't feeling well the last day and had a late departure and Aqua Bamboo offered to let me check out at 6 pm for a small fee. I wanted to get some sun so I turned down their offer. About 2 hours later I came back because still not feeling well and they had already cleaned my room but STILL let me stay until my flight. Great location. Will definitely be back! A HUI Hou!
Worst hotel on Waikiki
101brittaj
We booked three nights at this hotel and arrived to find a room with a bed so old that it was actually concave. The room itself is quite small with what appear to be very old and dingy decorations. I knew the bed was going to be bad, but was even more surprised to find that the walls were so thin you could hear the elevator every time it dinged on the floor as well as any time someone was speaking in the hallway or closing their door. The construction two blocks away began very early in the morning and continued until late at night adding more noise to an already impossible to sleep situation. The cherry on top were the drapes that were entirely too thin to block out the sunrise. We got about 2 hours of poor sleep and checked out in the morning. However, the hotel refused to refund us for the two nights we didn't even stay on the property. Worst hotel experience I have had in twenty years.
What a bargain !
J5754WScharliec
For the price this place was great. Wonderful staff, beautiful pool area and a great location. Short walk to everything. I found this hotel on-line and it turned out to be much more than I expected. I will be back for sure.
Disappointed
JjaJjaSebastopol_CA
(Sebastopol, CA)
Booked this hotel 7 months in advance rooms facing courtyard. While the courtyard is lovely and features teak furniture and red cushions, the hot tub was hugely dissapointing as was rarely hot. The staff was unable to figure out how to turn it on. Out of seven days only two days was actually hot. bar does not serve alcohol, friendly staff there though and small menu tasty. The hotel is regrettably much more ghetto than I had expected in reading reviews. I thought would be a little tarnished but not prepared for the trashed hallways and elevator. HUGE disparity in rooms, so beware. renovations not nearly done. 7 th floors up are renovated. learned the hard way that you do not want courtyard views, massive construction going on around hotel and on upper floor, courtyard side you will be exposed to loud earthmovers, not a Hawaiin view. Also we were inconvenienced by having water turned off one day, and workers coming in rooms.
No coffee cups to use the coffee machine, no cream etc. the thursday reception was a joke, not poolside and the lei making was limited to two persons allowed to do at a time. VEry disappointing and NOT festive.Also the lower floor courtyard sanctuary view rooms are not refurbished and in bad repair. opt for mountain view room if possible. Disappointed in the luxury suite on 9th floor, There is orange construction webbing and green rope holding tiki hut together, trash dump site at back entrance. Embarrased that this is where I brought my family for vacay.
Aqua Bamboo Best Ever
Brian8
(Winnipeg)
Gets better every year beautiful upgrades around the Pool area and new restaurant with really good food.Staff is very friendly and helpful.I want to thank all the staff and manager Kimari for the wonderful time we had there.Also its about a three minute walk to the beach.Until next year we will be back.
Older, well maintained building. There are privately owner units which are less expensive but may or may not be up to hotel standards. We stayed in a hotel run unit overlooking the boat harbour. Our unit 2539 was an immaculately clean studio with a full kitchen and full size fridge with freezer. No dishwasher. It had reasonable square footage for two, there was a sofa bed and a good size balcony for two.
All in all it was perfect and if you open the drapes wide had a wonderful view. I’d stay there again if I wanted to go to Honolulu again. Honolulu is crowded and noisy. Bed was awesome.
Marina Hawaii Vacations Condominium 1918
Worldforfree
Fantastic Apartment with stunning views! Very well kitted out to make it feel like home away from home.
If I could make one suggestion it would be to put in a bigger bed, with a more ornate bed cover and pillows.
Fine rooms near the beach
643retiredguy
(Mississauga, Ontario)
While one of the older places in Honolulu the Ilikai is a great place to stay. The beach is a short walk from the patio and the rooms are fine. We had a higher room and it had a great view of the water.
Fun Time in Waikiki
kaminishj001
City view was nice. Kitchen was clean and stocked with coffee. Overall ambience of room was great. Cinnamon restaurant was excellent choice for both breakfast and dinner. Hawaiian musicians, Kaawa Entertainment was excellent while we had our dinner. They sang our party a special song and made us feel very special. Valet service workers were accommodating and very welcoming. Reception desk was very helpful and had lots of aloha. Lobby area was always clean and clear for patrons to come and go comfortably. Loved the little shops around the hotel. We definitely will have another staycation in the future.
great local
GVBTMOM
(New York)
Centrally located in Honolulu, this hotel was more "grown up" which was PERFECT . It is the first "High rise" building in Honolulu. There are 2 really nice quiet pools and shops, a restaurant an ice cream parlor, and a SPA! I had the BEST massage I have EVER had here. I cannot wait to go back! The room was a really nice studio with a balcony that overlooked the Harbor, which was used for the opening shot for the TV show Gilligans Isalnd! . I would definately stay here again! The price was right and it is near Waikiki if you want to go there. There are really nice beaches just outside the hotel that were great and "grown up" . Shopping and restaurants are within walking distance. there is also bus or Uber service right outside the door! If you have a car, you have to pay for parking everyday it is Valet, that was the ONLY drawback to our stay and if you are into high end fashion the mall is just a few blocks away again I walked there, the shops in the mall were outstanding! Every high end designer has a store here. The food court is not like any mall food court anywhere, it has really amazing restaurants or just quick FRESH Sushi places . So many choices so little time!! there are laundry facilities on each floor. So to sum up Yes, I would definately stay here again!!
I love staying here at Ohia!! They have a great hospitality and Kathy special services have been great! I would recommend staying here at Ohia at any time!! We are here for over 30 days and love staying here!
Great Staff
carlosmG1088CP
Kathy is the great manager at Ohia! She is always accommodating and enjoys her job here to service all the guest In house! She gets 100% of this review because she’s always helping!!! We had a great stay here! And I love the rooms!!
Great Staff
kimoo2016
(Wahiawa, Hawaii)
Needed an emergency place to stay and called the hotel and when I arrived I felt like family. This is a perfect place to stay and always willing to help people! The staff here is outstanding!! Thank you to Kathy the General Manager for always accommodating me!!
Great Location
534misis
We stayed at the hotel for 30 days for business needs and just want to say the General Manager Kathy was fabulous! She accommodated our needs and always was willing to assist us in every where! I recommend everyone to come and stay here if you want a great location and great staff!!
Cheap and great location
Stinkylongcast
Yes it's true about the room decor being old and in need of upgrading but it was clean, came with a balcony, and no musty odor. Excellent location right across the Waikiki International Market Place with all the shops, restaurants, and beach in waking distance. Make sure to check in at the front desk first before trying to park, you'll need to show the pass at the camera before having excess to the parking structure, get there early limited parking stalls.
Thank you Olivia for your Aloha. Just ask to extend stay 1 more night as room was very nice & since they were consolidating room inventory she ask if I don't mind moving for an upgrade. Took 10 minutes & upgrade was wonderful. Mahalo Olivia 🤗🤙 will stay again
Great service
dvlachos
(Melbourne, Australia)
Great service at a wonderful property - the staff are amazing and very helpful. Great location close to everything you need with restaurants, shops and beach at your doorstep.
Would recommend this property to all my friends & family.
Hidden Fees, Bad AC Placement
Mns9184
(Casalnuovo di Napoli, Italy)
An additional $28 is added when checking in, then when laying in bed the AC constantly leaks water on your head. I decided since I was only there one night, since they already told me I could not switch rooms because I was in a handicap room so I stayed. I then hung off the bed to avoid the water dripping on my face.
Friendly, clean in heart of shopping area
Peter V
(Greater Melbourne, Australia)
Whole Aqua Oasis team a friendly (esp Rachel at reception), whole resort is sparkling clean and step outside amongst all the shops. The building is a little dated and needs a "hug" but with a free continental breakfast for free it is great value.
Great little hotel!
Nellmora1976
Thanks Olivia at the desk for awesome service and aloha. Had a staycation at this adorable hotel. Very clean and modern. Small pool and sauna available at a cute lounging deck with hanging chairs in a tropical and peaceful atmosphere. I enjoyed the Hawaiian music playing at the pool. The complimentary breakfast is weak and there’s no jacuzzi, otherwise I’d give this jewel 5 stars. Can’t believe the low price. I’ll be back!
Black particles over everything floor, rugs, walls, drapes, toilet seat, walls. Would not recommend at all for the elderly or young children. Or a service animals.Building is aware of this situation slowly switching out air conditioners over the next years. Read other reviews. This is more a public service than anything else. The rugs in the halls are filthy. I WOULDNT The men this property or to people with children elderly. Definitely nobody with respiratory issues at all. Location is great. Front desk staff is great! Building management terrible they should be ashamed to expose the public to this!
Great condo in a great location
Janelle T
(Saskatchewan, Canada)
We stayed here in January 2020. Our room was on the 19th floor with Diamond Head and ocean views. We picked this condo because of the kitchenette and its price. I loved having the ability to cook our meals in the condo, BBQ, or walk to a restaurant. I also like the fact that each floor had its own coin operated laundry. It is convenient that we can don't have to pack lots for our 10 day holiday. Our room was located right beside the elevators however there was no excess noise from them. I was pleasantly surprised. The front desk staff were cheerful and helpful when we had questions. A special shout out to Sandi,she loves her job and you can tell .
Not Worth the $$$$
glennhJ9125OA
Carpeting was not very clean. Sheets on Bed had holes in them. Housekeeping forgot to clean on scheduled day. Very outdated furnishings. Don't trust the pictures. No where near what You actually receive. Very disappointed in property. Property at Aston Banyan is in great shape. Use the VRBO for that property. Stay away from this 1980's place and no one seems to care . Also heard is was 40 % occupied at the time we were there. Wonder Why ????? We stayed here for 2 weeks and I couldn't wait to leave this place.
Nice!
pleado1969
(Ballarat, Australia)
Really happy with the room and location. Great convenience to the beach and shops without being right on top of them. Staff a little icey at times and could be more friendly. Probably lacks a decent restaurant but is central enough that you can go to the many that surround the place. All up, we would stay there again.
Would Stay Again...
jetsetter369
(Chandler, Arizona)
The accommodations were actually better than I thought and I'm glad I changed my reservation to this property. They were reasonably priced and offered a nice military discount. The room was quite sizeable for 3 people. It was clean and that's something I'm very particular about. They have an excursion desk, in addition to luggage storage and a waiting area once you check out. They allow you to use the showers and accommodations as well but need more ventilation in the changing room. We almost suffocated because there was no air, no windows open or anything and when I asked maintenance to provide, he shunned me off with a bad attitude. That was my only negative experience. The front desk girl was extremely nice and helpful but I can't remember her name. We looked for her everyday because we knew she would be helpful...she was the only African American I saw on the property. We enjoyed our Christmas vacation.
Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.
Great location
debbie5131
(Edmonton, Canada)
We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.
Lacks Aloha
MDTyKe
(Island of Hawaii, Hawaii)
Check in staff (and check-out) were very, very rude and unwelcoming. You'd expect when welcoming fellow Kama'aina there'd be a bit more Aloha, but nothing. They didn't want to be there. They also tried to tell me my rate wasn't Kama'aina and wouldn't remove the Resort Fee despite my confirmation stating it was. It really was a terrible first impression, and as they say, first impressions last. Also, their website states they offer Kama'aina a free upgrade if available - no mention of this either.
Secondly, elevators were very slow - there are only 2, and one was broken. You need to plan a LOT of time; sometimes as much as 10 minutes, to get up and down.
Carpet in the room was dirty. Rooms were NOT serviced (no towels replaced, no cleaning) as my stay was only 2 nights (3 days). When I inquired at reception I was told "... We only do that for stays over 3 nights". This was NOT clear anywhere, nor was I told this at check-in. If I was, I would have been OK, and would have realized I could have just asked for new towels.. but the lack of communication was poor.
Also, CONSTRUCTION. Lots of drilling beginning at 7am. I was not informed of this during check-in either. Go back to your room at 4pm for a rest? Forget about it - DRILLING. Loud. In reality, I think they give Kama'aina the *worst* rooms.
Admittedly, hotels in HNL are only for you to sleep in. They are cheap, good location, but that is it. I would rather spend more $ to get some Aloha. Will NOT recommend, or stay here again, sorry.
OK for a Night
LVardy
(Grand Falls Windsor, Canada)
If you want to be in the busy city, then the location of this hotel is decent; near the beach, many restaurants and shops. There is a parking garage where you pay I think $30 USD per night, however it was full when we arrived so we had to find another parking garage, about a 5 minute walk from the hotel.
The room was large and the bed was comfortable but everything else was sub par. The couch had large stains and the room looked old. There is also construction next to the hotel, which we could hear in the morning. The free breakfast buffet was just OK. They had toast, scrambled eggs, fruit, pancakes, noodles, some meat and coffee and warm water to drink. I would not stay here again.
Good
PKMano
Located within walking distance from the beach. This hotel provides breakfast and it is good.
I booked through booking.com and got a small room. Rooms are clean.
Hotel staff members are very good and cooperative.
The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.
First Class Customer Service
Adrienne M
(New York City, New York)
I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine.
I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit.
When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.
Our stay in paradise
DavidBerthaL L
(Yass, Australia)
Good place to stay in Waikiki and while it is a little removed from the hustle and bustle of the beach area, it has a good location on or near important bus routes, with nearby restaurants and minutes from all the action.
Palms survey
griffin2879
The stay was nice, the elevators were very slow. Probably my only complaint, is amount of time wasted waiting for them every day. There are 3 elevators and would think they would be quicker. The staff was very helpful and friendly.
We Will Be Back!!
DougH8832
(Saskatoon, Canada)
We spent 7 nights there. We highly recommend Aqua Palms and will definitely return. Very reasonably priced. Everything was top notched and we were treated first class. Staff was very friendly, helpful, efficient, and accommodating, we travelled with my parents and asked for rooms close to each other and they accommodated us by putting us just down the hall from them.The location is perfect, great view from our room, about a block and 1/2 to the beach and very close to dining and shopping. Also a free shuttle to Walmart and other shopping centers. They also have a beautiful pool with a great view. Thanks for the most excellent experience!!!
Stayed at the Pagoda hotel last night, this place should be ashamed charging $100 a night. It is more like a $50 a night hotel.The website pictures must have been taken with a Snapchat filter because the hotel looks kinda like the pictures, only worse. Hallway and rooms smell musty. Not sure what was going on with the smoke detector, but there was a washcloth over it. The bathroom door was so dirty on both sides. There isn't a chain lock on the front door, and I just didn't feel very safe here. The area isn't the best area either, but it is close to the Walmart. The only reason I gave it 2 stars is because they offer free movie rentals at the vending machine and have a PlayStation 3 in the room. They are also next door to a cool restaurant that has tons of Koi fish. The lady at the front desk gave us food for the fish. There is a mini fridge, microwave, and toaster in the room. We won't be coming back here.
Terrific
makafrogfreddy
(Kauai, Hawaii)
From head to toe this property is terrific. Great Pagoda experience... "Reviews must be 200 characters (minimum)" are you all kidding"? If I used that many characters it would be in a derogatory review...
An extended month's medical stay!
Wayne M
(Pago Pago, American Samoa)
My wife & I arrived for a week's stay but am now required to stay a month after a pending operation next week....my wife leaves today without me. Debbie cheerfully confirmed my room via phone and Carlos' beaming smile awaited us and check-in was a breeze. We had breakfast & was welcomed by Tori's & Esa's aloha & Anna's great coffee! We had a problem with our phone and Leilani (our new friend) cheerfully got it replaced. We invited friend's for the Seafood Buffet & we all thoroughly gorged and enjoyed the fantastic food....unbeatable deal and well worth it! Shopping is handy we strolled to Walmart a couple times to buy necessities but there is also a small fully-stocked shop in Pagoda's lobby for drinks, sandwiches, snacks, soap, etc.. I end here after a week and will review the rest of my stay after my operation next week.
Not clean
Gpbnyc
Pagoda hotel location is fabulous. It’s walking distance to everything. Aka Moana center beach Waikiki Downtown. salt area. The rooms are rundown. The carpets and decades old and years of dust on the sprinklers and fire alarms. The ceiling looks like starting of mold. Ugh.
Comfy, charming hotel - great staff!
shaunl693
(Lihue, Hawaii)
I really enjoyed my stay at the Pagoda - it is a little bit of an older hotel, but the lobby and rooms are renovated and modern. The room was clean and comfy, the beds very comfortable and koi pond and restaurant/bar are very charming and comfortable to eat in and have drinks. The views are good and shower was great and nice and hot! I didn't have the dinner buffet, but the breakfast buffet is delicious and priced right. All of the staff were very friendly. I only had two issues while there: A minor cleanliness issue in my first room, which when I told the front desk agent (didn't get her name) she immediately moved me to another room with a smile. Also, I could not get the tv off of anything but the menu screen - none of the remote buttons did anything - but did not bother to mention it as I decided to just go to bed. The neighborhood was decent, with several good restaurants nearby as well as some fast food and WalMart for supplies and the hotel also has a shop for supplies and gifts.
I will choose this hotel again, since it is much better than other hotels in the affordable price range. I would be great to stay here as a couple.
Older, well maintained building. There are privately owner units which are less expensive but may or may not be up to hotel standards. We stayed in a hotel run unit overlooking the boat harbour. Our unit 2539 was an immaculately clean studio with a full kitchen and full size fridge with freezer. No dishwasher. It had reasonable square footage for two, there was a sofa bed and a good size balcony for two.
All in all it was perfect and if you open the drapes wide had a wonderful view. I’d stay there again if I wanted to go to Honolulu again. Honolulu is crowded and noisy. Bed was awesome.
Marina Hawaii Vacations Condominium 1918
Worldforfree
Fantastic Apartment with stunning views! Very well kitted out to make it feel like home away from home.
If I could make one suggestion it would be to put in a bigger bed, with a more ornate bed cover and pillows.
Fine rooms near the beach
643retiredguy
(Mississauga, Ontario)
While one of the older places in Honolulu the Ilikai is a great place to stay. The beach is a short walk from the patio and the rooms are fine. We had a higher room and it had a great view of the water.
Fun Time in Waikiki
kaminishj001
City view was nice. Kitchen was clean and stocked with coffee. Overall ambience of room was great. Cinnamon restaurant was excellent choice for both breakfast and dinner. Hawaiian musicians, Kaawa Entertainment was excellent while we had our dinner. They sang our party a special song and made us feel very special. Valet service workers were accommodating and very welcoming. Reception desk was very helpful and had lots of aloha. Lobby area was always clean and clear for patrons to come and go comfortably. Loved the little shops around the hotel. We definitely will have another staycation in the future.
great local
GVBTMOM
(New York)
Centrally located in Honolulu, this hotel was more "grown up" which was PERFECT . It is the first "High rise" building in Honolulu. There are 2 really nice quiet pools and shops, a restaurant an ice cream parlor, and a SPA! I had the BEST massage I have EVER had here. I cannot wait to go back! The room was a really nice studio with a balcony that overlooked the Harbor, which was used for the opening shot for the TV show Gilligans Isalnd! . I would definately stay here again! The price was right and it is near Waikiki if you want to go there. There are really nice beaches just outside the hotel that were great and "grown up" . Shopping and restaurants are within walking distance. there is also bus or Uber service right outside the door! If you have a car, you have to pay for parking everyday it is Valet, that was the ONLY drawback to our stay and if you are into high end fashion the mall is just a few blocks away again I walked there, the shops in the mall were outstanding! Every high end designer has a store here. The food court is not like any mall food court anywhere, it has really amazing restaurants or just quick FRESH Sushi places . So many choices so little time!! there are laundry facilities on each floor. So to sum up Yes, I would definately stay here again!!
There's no place like the OCEANFRONT rooms (1404 & 1305) of this awesome hotel! The panoramic view of the Kuhio and Waikiki beaches combined is a picture so perfect! This is the main reason why we kept on coming back to this hotel. It's like a home away from home. Thanks to all the staffs, you all made our vacation complete. Keep up the good work God bless you all. Aloha!
me n her
staceykrueger
(Ripon)
nice place to stay very well located and easy to get to. parking was a lil iffy if not onsite but not that bad. rooms were nice and clean. balcony had very nice view of beach and nice place to stay. I would stay here again.
No frills budget hotel
tiffany000
(San Francisco, California)
This is a basic, no frills budget hotel. I usually stay at the larger resorts when in HNL, but since this was a short 3 night trip we decided to stay here to save some money. I probably wouldn’t stay here again because it lacked amenities, but overall it was a nice stay for the price.
What I liked:
- Great location (right across the street from the Duke’s statue).
- Staff was very friendly and accommodating when we asked for a late checkout.
- Beds were comfortable
- Balcony with ocean front view was amazing!
- Concierge service (although they didn’t help very much)
What I didn’t like:
- Bathroom and shower were REALLY small!
- lots of outside noise - garbage trucks, leaf blowers in the morning (sliding glass door is old and not double paned). We were in the 5th floor
- No real lobby area
A comfortable stay
tinav3_travels
(Edmonton, Canada)
We booked an ocean view room for three nights - we had a great view, and our room was quieter than the room we stayed in last time (which was close to the service elevator) but it is still noisy, from the traffic outside to the air conditioner in the room (which did affect my sleep, even with ear plugs). Rooms are small but that is okay. Very clean, especially considering all the sand that must get tracked in to every room, very friendly staff, great location. For some reason, there is always a huge line up at Eggs 'n Things, so even though being a guest at the hotel entitles you to a 10% discount, we just never took advantage of it because we didn't want to spend all that time in line.
Beds were very comfortable, shower was small but adequate. It was nice to have a newspaper every morning. The location is phenomenal - right across the street from the beach! I would stay here again, I think it is the best value in Waikiki.
Fantastic establishment
Big_n_Beautiful
(Sydney, NSW)
Stayed at this accommodation for 3 nights, regretted that I didnt stay longer. Very basic but very clean rooms. The staff are excellent and pleasant...ALL OF THEM, special mention to Shawn at reception who is very helpful and great to deal with. We stayed at 1205 which had a fantastic view of Waikiki. We arrived early (8am) and Shawn did his very best to get us a room so we can rest - we were in our room by 9am!
The bed was clean and comfy, and though room was outdated, it was very clean and had everything you need. Bathroom was small, but expected given the size of the bldg.
The also offer a free shuttle and their driver, Earl, was wonderful!
Would definitely stay here again!
If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart.
Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day.
Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades.
This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.
Staff member NIZ is awesome
mosesf2015
I checked in on Friday 6 March around 2pm. My room wasn't ready but front desk found 3608 available so I assigned this one. When I walked in it smelled like cigarettes had been smoked in it but more importantly, I was amazed at the size of this room. I was greeted with a fully kitted out kitchen (except an oven) that could fit three people easily. After this was a huge lounge, great carpet, leather lounge suite, decent size HD 40" or more TV with cable, and seating for at least five people. Probably more given the space it commanded. A slide door separates it from the master bedroom (that's how I would describe it), including another TV screen, office desk and this room was also huge. It also has a washer and dryer and ample wardrobe space. I think the ensuite needs an upgrade especially the bathtub, the tv in the master room doesn't work, and the internet too.
I called front desk and spoke with Niz. We both tried trouble shooting looking at the equipment but that wasn't the problem. Niz called the internet provider and they couldn't find what the problem was. I couldn't log in to internet and I had two university guest lectures to give in: 12-3pm and 6-8pm. It wasn't until 1am in the morning when Niz rescued me and put me in 3805 so I can get an internet connection. Wow! This room was awesome. It was certainly an upgrade. It was immaculate and a step up from 3608.
Niz has been at the Aston for a decade or more and an able supervisor. She went all out to make sure my stay was comfortable so I would like to commend Niz.
Couple vacation
I3109UAjoem
Very very dissapointed with the hotel, it is not as advertised! The room smelled and the furniture was outdated and old. Turns out it is a Time-share room which I was not informed of at any stage, thus the lived in smell!! We were moved the following day to another room,better view but still SMELLED! Bed(s) were old and uncormfortable. All in all, a very poor start to our vacation. The restaurnat in the lobby doesnt even belong to the hotel either. Overall, not as advertised, expensive for what is on offer, and no contact with management either during or subsequent to the fiasco. The front staff were very nice and tied to help in a situation that obvioulsy they have no control over.
Location is everything
DBKuper
(Green Cove Springs, Florida)
We need to stay in Chinatown for business. This was a very good option as it was centrally located and the price was right and we knew people who had stayed here and the reviews were pretty good. Edit appears to be a bunch of condos or such that are rented out nightly as hotel rooms. So I think that the furnishings might be a little different. The rooms are outside and in some respects but our room on the 31st floor facing east toward the mountains was very very spacious with a mini kitchen dining table and chairs and a desk and a large fridge The bathroom was adequate and the bedroom side was quite large. My only complaint about the bedroom side was no chair or sofa or any place to sit. Service was very good and the best thing about the place is the pool the pool is a little oasis in the concrete jungle on the 11th floor and just perfect
Do not stay at this Hotel, Stay on Waikiki Beach or nearby
davidgQ339XP
First of all, this hotel use to be dorm rooms that were then converted to a hotel. Narrow hallways, low ceilings, smelled, no quality to the rooms. The location was not good. The Waikiki Beach area is amazing, great shopping, restaurants, night life, landscape, etc. Stay anywhere near Waikiki Beach.
0880611
They are advertising staycations, but the pool is closed due to the Coronavirus , how dumb are they, chlorine is the only thing that will kill the virus. They should make everyone go in the pool
I think we are going to far as to cancel everything, yes you have to take precaution, wash you hands and don’t touch your face, but to close down the one place where there is no virus is just plain stupid
24 days at this condo
Jimmcfadyen
(Hamilton, Canada)
We spent 24 nights at this condo some of the great things about this condo front desk is amazing whatever you need they will look into it and you end up getting it before I got there I asked for a higher room and we ended up getting the 27th floor overlooking the ocean the condo is about one block away from Waikiki Beach it's a good 4 to 7 minute walk depending on how fast you go it's in the centre of all the locations and eating areas that you'd like to do my wife and I like walking a lot so we could actually walk from there to 90% of the places that we ate a lot of food trucks probably have a block away Diamond Head the aquarium the zoo shopping and some of the famous restaurants that are in that location and when we did go to Waikiki Beach we stayed where the wall was in the ocean to prevent the wave so it was a lot calmer and also the saint was a lot better it wasn't on a slope it was flat highly recommend going in that area you're right the fish to snorkel to see in that area and cross the street tons of places for a family to eat we did rent a convertible Mustang for 3 days highly recommend doing this the vehicle was great on gas which we only filled up half a tank in 3 days getting back to the condo Big Daddy's on the 5th floor have a pool hot tub BBQs cook food if you want been with the family there before family of 6 at the time and it still felt okay huge fridge stove eating area we hit Costco for a bunch of food that worked for us if you have any questions just send them to me I'll try to answer them for you
Excellent!
karik258
(Saskatchewan, Canada)
I am completely happy with my recent stay at the Aston! Not only were the rooms great, but the customer service was exceptional. Both the front desk agent and bellman went above and beyond to make us feel welcome. The rooms were great (we needed two for the six of us) and the pool area was really nice. The kids also liked the little play structure by the pool too. To add to it, the location was great and we were able to walk everywhere we wanted. Can’t say enough great things! Would definitely recommend.
Great location
Anglez15
(Charmhaven, Australia)
The Aston banyan has been our go to place every time we have been to Hawaii, the units are very clean and comfortable with great amenities.
The location to everything is great and local transportation is just around the corner.
We have stayed 4 times and each tome they look after us due to loyalty.
The staff are awesome and happy to accommodate your needs if possible.
It was depends on room.
gurajiorasu
(Kyoto, Japan)
Location is very easy to access for the beach. They have bbq place, swimming pool but not big and Jacuzzi in outside. They have some DVD rental service but I didn’t use it.
When I check in they give free small bottle of water and some beach bag sets. Because they under construction for jacuzzis so I couldn’t use it. At the ground floor has small shops and small cate. Food and drinks were not bad and at cafe staff are friendly. My room was sea side and also mountain side. Honestly, I liked mountain side. Can see some rainbow and beautiful sky so I like it. Sea side was can see tiny ocean from between high buildings so mountain side is better view.
スタッフに日本語は通じません。私は海側より山側の景色がいいと思いました。アクセスが良くて食材を持ち込んで外でBBQもありと思いました。値段を見ると満足でした。
I revisited Hawaii after many years and found the island to be as friendly and welcoming as before.
The staff treated me as a friend. All of my questions were answered. I received excellent tips on sights to see and treated royally.
Management sadly unprepared to step up
Petlov3r514
(Vancouver, Canada)
Luana used to be a decent hotel but the cracks turned to creators. Terrible crisis response from hotel upper management. Historically unexpected virus crisis, yes... but do not coldly strip away guest amenities without replacing it with kindness and aloha. This is not “sharing our concern.” Zero communication to guests. We calmly reported all matters to professional front desk staff and Aqua Aston reservations phone number yet no response or notice from on-site Luana manager. In time of need, hotels should step up hospitality not coldly rip it away from guests. Hand sanitizer (as mentioned by other review) not visible at lobby water station or anywhere near any elevators. One bottle behind front desk and 1 wet wipe can. Water stations missing from pool and lobby; at least put out free bottled water, the hotel is 90% vacant, it’s a crisis and guests are in need of supplies, support & resources. Cleaning staff drastically reduced, at least keep the cleaning staff onboard during a virus pandemic. No updates on the many local Waikiki closures or shelter-in-place declarations. Free shuttle hours 10:30am posted by management erroneously it’s still 8:30am. And no guest help from the hotel manager to get to supplies or food during this crisis. Free wine and cheese event can be substituted with room delivery to those that enjoy the hospitality. Just a nice Luana care package with practical emergency supplies would have been awesome. Basically if something goes down, you’re on your own folks. Glad to be home in the mainland, felt like a contestant on Survivor. Luana in the early 2000’s was top notch hospitality, I’ve stayed 3 times previous, but since new manager stepped in it hasn’t stepped up.
Note to management on safety
golfE1226EY
We somewhat enjoyed our stay but is it so difficult to have hand sanitizer stations on every floor and near the elevator? There is a call for it during the coronavirus outbreak. Please don’t be clueless. It’s become the new standard for public places and businesses.
Love the Luana!
tgainer42
All around great staff, the front desk folks are so helpful and peasant. The bellmen are great guys, friendly, fun and go out of their way to please. Have been returning to the Luana for years and the staff play a huge part in my decision to return.
Enjoyed our stay
Doug B
(Walkerton, Canada)
Nice hotel - average room with Kitchenette. Well stocked - staff were very friendly. Room was always cleaned.
Had a small problem with our safe and it was fixed about 10 minutes after we had talked to the people at the front desk. Fish Hook Cafe - part of the hotel very good food. Only thing would have been if it had stayed open past 2pm. No restaurant in the hotel for dinner. We were close to other good restaurants.
Have stayed here several times and find it a great combination location and reasonable price. Parking is available, too, which is a luxury in Waikiki. The hotel is within walking distance to the best beach area, the nicest restaurants, and other amenities. It is reasonably quiet with great laundry facilities, a gym, a sauna, and a very spacious swimming pool area. Also, many bbq units for private use.
Nice location, clean and spacious room, lots of pool noise
dotty_588576
Clean room and just a few blocks from the International Market and beach. Salt water pool and jacuzzi were really nice. My complaint is the loud pool noise. The pool closes at 10:00 p.m. and people were making a lot of noise until well after midnight. I called the front desk to complain and the manager said they would take care of it but that didn't happen. Also, 1 load of laundry at their facility cost $15.00!! You had to pay $5.00 for the laundry card and put a minimum of $10.00 on it. Biggest ripoff!
Awesome !
sebaaussie73
(Thirroul, Australia)
I just wanted to thank you very much to Jaime for giving us room upgrade upon morning arrival , on the 42nd floor with an amazing Waikiki view.
It’s a great place , very good location. Good kitchenette and very big balconies. There’s is car rental which is very handy.
Every Tuesday 5-6 pm they have free cocktails and nibbles on the roof with amazing view.
Thank you very much on behalf of myself and my partner Albert.
We will definitely come back and stay again soon.
Sebastian
My best vacation
KrishnaB28
I could say that our stay in the hotel was perfect, we had a beautiful room with a city view from the 40th floor, every sunrise and sunset were a beautiful gift. Additionally a wide and comfortable bed to rest after visiting tourist places in the city. The hotel has an excellent location in Waikiki, a few minutes walk you can find various restaurants, nearby beaches and a boulevard that borders a beautiful water channel, ideal for sports or cycling. The good service of their team was first class, especially Michael at the front desk, he always was friendly, kind person helped us with all our requirements and even advised us to see many beautiful places on the island. They always made us feel very special with their hospitality
AWESOME!!!!
900lazarol
(Oahu, Hawaii)
This hotel is well located with a great view of Waikiki !!! our stay was great Thanks to Michael who kindly attended to us and gave us information about tourist things we could do! I definitely recommend it
It is a hotel that you can find in a roadway in the middle of mainland.
Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks.
If it costs 40 or 50 USD maybe it could be an option for someone.
It is a rip off the 17USD named resort tax.
Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here
I don't know what you mean for this line
prairiewind2015
Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.
Solid pick at a reasonable price
onbalance
(Northern California)
For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast.
If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available.
The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.
Scary Elevator Condition
871cruzr
Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.
Total Dump
Z2025TEmichaelt
(Honolulu, Hawaii)
This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.
