We stayed here as it offered what we wanted at a great price. The apartment was just as all photos already posted. It was clean and well stocked. The beds were comfy. The view from our lower floor room was good, over the pool and of the mountains, with lights of the suburbs at night. The position of this hotel is great, short walk to beach, bus stop around the corner. Far enough from everything to be quiet, but close enough to join in with anything you want. All staff were welcoming and helpful. Sometimes housekeeping knocked a little early for us, but were always pleasant.
Only a couple of minus points. This is a great family hotel and provides cots for babies and toddlers, but not highchairs. This made eating together at the table difficult as one of us had to always have a child on our lap. The other minus is not having do not disturb signs. As mentioned earlier, housekeeping were very keen and continued to knock until answered, making a lie in impossible.
As mentioned in previous reviews, the lifts are very slow and this is a very busy hotel so be prepared to take your time and wait a while.
Thanks guys😁😁
Great!
860kirstena
(Mount Pleasant, Utah)
The hotel is clearly a little dated, but it served well in terms of location and functionality. Waikiki beach is a short walk away with stores, resturaunts and other cool things to see and do nearby. Parking is a little tight, and elevators are a little rickety and slow, but overall, it was a great place to stay.
Good accommodation close to everything.
Sandals246
(Central Victoria)
We were part of a larger group in three rooms on different floors, and we all thought the hotel was perfect for our needs.
The rooms were clean and tidy and well furnished.
The bed was too soft for us, as we have found in American hotels but others may like it that way.
It's an older hotel, but this was not a problem for us as it was clean.
All of our rooms faced the sea, and although the direct view was blocked by other buildings (we were on the 23rd floor) we still had a good view of the surfers at the north end of Waikiki beach, as well as Diamond Head to the south.
We never used the pool as it was in the shade most of the time, but why would you with a warm water beach a 5 min walk away?
Room staff did a good job each day.
There is an ABC (minimart) almost next door with food and booze.
Parking was $25 per day, so we used Waikiki Banyan Parking over the road for $80/week.
I would not hesitate to book here again if we ever return to Waikiki.
Upgraded room was a wonderful surprise!
Waialuawahine
(Fresno, California)
My family stayed for 4 nights in a superior room. The first 2 nights in a standard Mountain View room. The next 2 nights in an upgraded ocean view room on the 35th floor. We were all very impressed with the beautiful view and more modern accommodations. The room was spacious and having the full size kitchen was a bonus. The staff was always very willing to accommodate our requests. I was a bit skeptical after reading previous reviews, but we were all delighted and pleased with our stay.
Disappointment from the start
SOCITTOME
(Melbourne, Australia)
Plenty of disappointment here:
Pool change room facilities - very dirty showers and hand basins, hallway carpets old and stained, smell of dirty oven in room, lounge dirty and stained, fold out bed very old and sagging in middle. Large wet mark on carpet took two days for it to be fixed. Be careful of 'the amenities' fee.... this covers items normally included in the tariff or optional... daily newspaper / didn't want it, DVD hire, didn't want it, use of safe, wifi use, tea and coffee... never enough supplies for 3 people, couldn't find kettle and took 2 days for one to be delivered, not enough tea towels. Ok my fault for not checking but No on site restaurant facilities, no bar facilities, unable to have drinks around the pool. Tried to discuss these things with the hotel and met a brick wall.
We stayed at the Surfjack Hotel for 10 nights in June and I couldn’t be happier with the hotel and the staff. The hotel has a sick vibe with interesting artwork and a funky pool area. We stayed in a double queen room on level 3 and the room was clean, comfortable and the cleaners were super nice. The shower had a good waterfall-like spray and there was enough room for the two of us. When we got to the hotel, we were a bit early and the room wasn’t ready but the staff were very nice and it gave us a chance to wander around Waikiki for an hour.
The Mahina and Sons restaurant was really great - expensive but the food was good quality. Meals are generally so much bigger than in Australia so I was happy to have the smaller meals at the restaurant some mornings and nights. The bar and wait staff were very lovely!
And the Olive and Oliver cafe adjacent to the hotel had the best coffee in Honolulu!
The hotel was a few streets back from the beaches and I think that’s a plus - there are interesting shops and restaurants around it and a convenient ABC Shop two doors down. There’s also a gay bar next door which was a cool surprise. The staff helped us rent a car, and the valet dude were also really nice and very quick.
Thank you for a great trip.
Great Vibe
Annie_Trip1
(London, United Kingdom)
Wouldn’t want to stay elsewhere in Waikiki. True paradise in between all those big chain hotels. Laid-back atmosphere, contemporary & funky decor and great location (a couple of blocks from the beach). Very friendly and helpful staff. There was free coffee available in the pool area which we enjoyed every morning. The only thing that was a bit pricey is the parking with $35/night (you can’t just park your car on the road, there are meters everywhere) and be aware that a $25/room amenity fee will be added to your daily room rate. Would 100% recommend staying here and hope to return one day.
cool
jillsD6694EP
(Manchester, United Kingdom)
myself and 3 friends stayed for 6 days at this very funky hotel..very chilled atmosphere.The rooms were of a decent size with a ok size balcony.Very comfy beds nice towls high quality amenities lovely gesture of the macadamia cookies also the beach bag.The lication ideal if you dont mind a ten minute walk too the beach.Overall a very pleasent stay and would recommand to anyone wishing to experience something funky cool and different.big shout out too all the friendly staff and sai what a nice guy he is...
Surfjacked
Daniel_M_Bird
(Adelaide, Australia)
This is a fresh review, checked out of the hotel in mid June.
Had high hopes for this hotel as we stumbled on it during a trip to Waikiki last year and thought we would give it a go, we booked for three nights and wanted to leave the following morning, however we toughed it out.
We booked a Bungalow and it was tiny, we aren’t large people by any stretch however the bed would be fit for a child under 10 not two adults, so if you’re keen on this place scale up.
Items of note, very little storage for luggage, tiny bathroom, the hallway to the sleeping area would be less than a metre wide so it’s challenging to ingress and egress with any grace.
The pool looks great and is very pleasant although it is also tiny, during our stay the hotel was full of families with small children which basically overran the area during the day, it does become an adults only pool after 6PM which makes for a nice pre dinner swim although it’s also fully shaded by then.
On the 16th (fathers day) we decided to have breakfast within the hotel at Mahina & Suns, we didn’t book, as house guests we thought it wouldn’t be an issue.... wrong, the hostess paused, looked around an empty restaurant and said she could squeeze us in.. while we ate and drank not one other patron entered the restaurant.
My main gripe is the noise, the hotel is old like many hotels within Waikiki but this place is full of hard surfaces so every knock, every time someone closes a door you hear it all, LNC.
The Surfjack is also trying to be too many things in my opinion, just be a hotel or become a swim club.
My positive for this place is the crew out the front that assist with car-parking/valet, these guys are accomodating and pleasant to deal with, hats off to these guys.
Location is central, a little sketchy at night with a lot of people that appear to be homeless roaming around, very sad and it appears that’s it’s becoming a bigger issue issue each time we are in Honolulu.
An ABC Store on the corner is also a positive.
The highlight is the attached espresso bar Olive & Oliver, i’ll review this business separately as it’s a Waikiki highlight I’ll continue to frequent it in the future.
HOSPITALITY ♥️🥰
charityreyes215
(Oahu, Hawaii)
Absolutely LOVE this hotel! We stay here every time we come to Oahu! Room are spacious, amenities are amazing and the staff is PHENOMENAL!! From the housekeeping with Flora to the front desk with Whitney aka Whizzay all the way to the top of Management with Tasi ♥️ this place is HANDS DOWN the best spot to stay in Waikiki! ⭐️⭐️⭐️⭐️⭐️ thank you again to Sai for always having that ALOHA spirit 🌺🤙🏽
We spent 7 days at Aqua Bamboo and found it to be a nice hotel at a perfect location. Everything was in walking distance, a two minute walk to the beach, plenty of great food options nearby and close to bus lines. The pool area was really nice too and we actually preferred it to the beach.
The best part about Aqua Bamboo was the lovely front desk staff, specifically Moana who was such a friendly face but also went above and beyond when we had some property stolen at the beach and he personally took us to the station in his time off to help us. Meeting Moana and the kindness that he gave us was one of the highlights of our trip to Hawaii and he sets a great example of how it is the people who make the place special. Because of this experience we recommend Aqua Bamboo to all of our friends and family and look forward to coming back again soon in the future.
Good location but ....
Marie M
(Pakenham, Australia)
Location of this Hotel is quite good .... but sadly I cannot say the same about the staff behind the reception desk (Brandon being the only exception - he at least had a conversation with us!) Surely it is not too much to expect some sort of acknowledgement of customers in the hotel - especially as we were staying there for six nights! Long enough to recognise faces each day!!
Hotel itself is badly in need of renovations, which I understand is going to happen .... and quite necessary!
Wish we had chosen somewhere else to spend our last few days / nights .... could not recommend to anyone if you want friendly recognition and a reasonable standard of accommodation.
From pleasant to outrageous
mcqueens6
(Volcano, Hawaii)
We really wanted to love this hotel. We actually did until they tried to kick us out because their reservation system was awry and we had to prove we actually reserved for the fourth night -- and the desk guy said, "OK, you can stay." Um, WHAT?
Better stuff first. We're kama'aina and their discount was very generous. The location is superb for the price. The hotel has charm, there's a nice little concierge desk, and the amenities are just right for a moderate hotel. Most interactions with the front desk were pleasant (especially Moana -- really nice guy). The hotel is clean, and I liked the decor and comfortable vibe. The pool is nicest of all.
So. The reservation system is seriously messed up, and the customer service unforgiveable. The first day we were there, we were settling in and I got a cancellation notice on my email. "Your reservation has been cancelled." Obvs we didn't do that, and a call to the front desk straightened that out. So onward to our third day, and we were relaxing in the room when housekeeping let themselves in. "Are you extending your stay?" she asked, surprised to see us. "Uh, yes," we said. Meaning, yes, we reserved for a fourth night. (When I originally reserved, we reserved for three, and I called to add an additional night. My emails reflect it, and my last res email plainly stated four nights. Perhaps this is what wonked out the system. Why, I've no idea.)
A few minutes later, I'm on the phone with a ghost tour agency trying to book us something to do that evening, and my husband answers the room phone. He hangs up in dismay, I hang up with the tour guy, my husband says, "We have to leave." Apparently the front desk has told us we have to get out.
We start madly packing and I'm like, wait, let me find the ressie on my email. My husband calls the front deks back and says we have the email stating we're on for a fourth night. Front desk says he needs to see the email. (Here the onus is on us to prove our "right" to stay." The entire exchange with this guy went this way.) Meanwhile, I call and guy says we won't be charged for the fourth night if we're out in about 30 minutes. Apparently the hotel is full, there's no alternative. Someone else has booked our room.
Finally I'm incensed and I go down with my husband, and the front desk guy (this is Saturday 6/8 around 1:30 p.m.) has reviewed the email and just keeps saying, "My notes had nothing about your staying a fourth night." OK, well, I'm sorry you had inadequate "notes," but this is your excuse and how you rep your hotel in a major snafu? He kept repeating why he was correct in thinking we'd no right to stay. THIS is what upsets customers. You can make even a major mistake, and if you own the problem and try to straighten it out, the guests are less likely to be angry.
We're down there with all our bags, finally, not WANTING to stay (and expecting a chain of emails like the very first one on our first day saying we had to get out) and the guy just once again said, "I said you could stay."
Yeah, right. I demand he print out the details of our stay so he doesn't overcharge us, quiz him on who he is and who is his manager (oh, and over and over he stated no one in the entire Aqua chain in management works weekends, so there's no one else we can call at the time.) No attempt to rebook us in another of the large number of Aqua hotels, which is what I'd have done. It was a big weekend at Waikiki, Pan Pacific fest, and Waikiki was largely booked. It wouldn't have been easy to waltz into another hotel and get a room. Believe me, I'd have headed straight for the Surfrider.
We go outside, hail a cab, go to the airport, get on the next flight to Big Island where we live, pay $200 extra for the switch, and are really, REALLY glad to be home. So here is our experience with the Aqua Bamboo. We'll never stay there again. It's a shame, because I really felt we had a kama'aina home.
location location location
Mana T
(Yachats, Oregon)
Just right. Location is fabulous, We walked everywhere and jumped in the ocean. Waikiki at night is a delight. Aqua Bamboo is just right not posh but nice people nice location. nice rooms.I recommend this place because it is so local and easy to walk about from and quiet
Filthy towels and sheets
ozlinda22
(Brisbane, Australia)
We stayed in three hotels in Waikiki during our two week visit. All three were at the same price point. The other two were lovely. I booked Aqua Bamboo based on TripAdvisor reviews which was a disappointment as the hotel did not look like the pics.
Yes the hotel is tired and being renovated but this is no excuse for providing beige, fraying, scratchy towels and thin, worn, stained sheets. The first night we were there it was too late to have the sheets changed after I discovered the stains and the state of the pillows. To avoid using the towels I wiped myself with a face washer. At least that was white.
After a complaint to reception the linen and towels were changed but there was little improvement. I was asked how my stay was at checkout and mentioned the towels were disgusting. I was refunded one night’s resort fee.
When I have mentioned the state of the room in other forums and facebook groups some have said there experience was ok. But why would you risk it? I should have read the one star reviews more closely and seen there was a theme of dirtiness before I booked. Lesson learned.
We stayed here through VRBO and the Ali'i beach rentals. The property is a bit dated, but pretty nice overall. The staff, however, is what I'd call apathetic and unfriendly. They are often also unavailable. They have a hotel where they have regular guests, Airbnb, and VRBO all staying under one roof. They freely admit they treat their guests differently than the VRBO or Airbnb. Understand you only need staff for onsite issues like parking and use of facilities. Seems easy right? These guys sold our parking space while we were still parked in it! They couldn't tell my wife where the swap meet is? You live here, right? They refused us pool towels causing a trip all the way back to the 16th floor? Like we wouldn't bring them back. Worse than all of that, they are flat out rude. Their apathy is obvious and they are unapologetic about it saying we are here staying with their competitors? Just wow. If they had treated us equal they may have gotten good reviews. Heck, I may have considered them as an option next time I come here, but after this experience I never would. Ali'I beach rentals are thoughtful and listen to their guests. I'd use them again just never to stay here!
Boutique Hotel to Avoid
LTibbs3
(Auburn, Washington)
We stayed at the Aqua Aloha Surf Waikiki on our recent vacation in Honolulu. It wasn’t a pleasant experience. During our first night our air conditioner put out a horrible moldy smell all night. We complained and were moved to another room. All the rooms are very cramped and old looking. The breakfast buffet provided isn’t very good. The person running the buffet each morning is grouchy with guests and rude. My wife complained to the hotel of the way she was treated by this person. She was told that it was t run “officially” by the hotel, but was contracted. No excuse! I wouldn’t recommend this hotel.
8/10
159charlottem
(Reading, United Kingdom)
The hotel was clean with free breakfast buffet every day. Good laundry facilities and we loved the hire towel system. Spa on site but pricey, mind you, so is everywhere in Waikiki. This hotel was in a fantastic location- which did mean we could hear a lot of traffic from our room. There was a car park in the basement (very tight considering everyone has enormous trucks here) which is expensive at $30 a day. Remember they chuck a resort fee at you too- $25 a day to include everything you could ever want... NOT (free water in lobby, a newspaper, tea and coffee in room- ours didn’t have any)
The staff weren’t quite up to scratch. Seeing as I work in hospitality, I do always expect a nice welcome- ours was far from it. I detest when they take your credit card as a ‘bond’ and automatically charge it when you check out, despite making it clear that I actually wanted to use another card. This caused big and unnecessary issues for us!! They also don’t explain anything about resort fees or parking when you arrive. I did hear a colleague say to the woman who checked us in ‘Don’t be so down about it, you can always try again’ so she was clearly having a bad day- which turned into a bad week for the whole time we were there. I did feel bad for her, however ...her bad attitude shouldn’t have been put onto me & her customer service.
I would definitely stay here again!
lindap51270
(Canyon Lake, California)
My 18 year old son and I stayed here for five nights. The hotel staff were so courteous and helpful. Our room had two twin beds that were really comfortable. This hotel is not fancy so if your looking for luxury don’t stay here. But if you’re looking for great value in an excellent location that has absolutely EVERYTHING you need to be comfortable then I highly recommend this place. The room had absolutely everything we could need. The cleaning staff kept it clean and stocked with plenty of towels and toiletries. We had a refrigerator an iron with full sized ironing board a microwave a coffee maker and a big flat screen tv and a safe. Even though we were in Hawaii and come on let’s face it with so much to see and do we weren’t in the room that much but when we were we had everything we needed. We did have the free breakfast option as well. Again not fancy but you could get full on the delicious fluffy pancakes scrambled eggs and toast every day. They also had cakes coffee water and juice daily. There was also an assortment of Chinese options which my son really liked. The location was great too. So close to shopping Main Street to the beach and the bus stop. You do not need more than this for the price we paid it was a fantastic value! Thank you Aqua Aloha Surf! We will be back!!!!!
Reasonable price and great location
Lisaag58
(Redcliffe, Australia)
I stayed here for a shopping holiday with my daughter and we loved the convenience of being centrally located close to the main tourist areas the beach, restaurants and shopping. The hotel is very Hawaii with suf decor. The staff were very friendly and helpful and as two ladies travelling we always felt safe. The amenities at this hotel are not what I call resort like, as the pool area is small and restaurant is limited but it is a very comfortable, clean and practical hotel. I usually go at least four or five star but would happily return as my holiday base for Waikiki.
Clean and well priced. A nice find in a field of expensive hotels.
Roni W
(Kyneton, Australia)
Quaint hotel. Clean and right opposite the Hilton Hawaiian Village. Tropics Bar and Restaurant is nearby and right on the beach. We enjoyed sharing a Pu Pu plate and a cocktail while watching the sunsets. Thursday or Friday nights, the Hilton puts on fireworks on the beach. So........inexpensive hotel (comparably) with all the advantages of the Hilton Hawaiian Village. Parking was limited. No room service but rooms had microwave ovens and tea and coffee making facilities. Some rooms have water views. Small balconies. No smoking hotel. Free shuttle service to Ala Moana shopping centre and it is huge and worth a visit. You can walk to it in 15 mins or so. All in all, a good find! 👍
You can be overwhelmed, and underwhelmed, but can you just be "whelmed?"
JMcIver77
(Kailua, Hawaii)
Just an average stay.
-Know going into this experience that there is no valet parking, and the structure itself is not for the faint of heart.
-Staff was pleasant enough, checked in without hassles. Free WiFi, DVD rentals, etc included, nothing too spectacular or noteworthy.
-We did not use the pool, but the area looked clean and the pool was pleasant to look at.
-Rooms are small, even by Waikiki standards. The best feature of the room was the floor stand fan that allowed us to sleep with the AC off and still feel comfortable. (We live on Oahu without AC, so we freeze when staying in hotels where it is "always on."
-The bathroom was clean but tiny. The shower was poorly lit.
-One of the most disappointing aspects was the shower floor... it was incredibly slick, to the point of feeling unsafe on your feet.
Overall, we rated this hotel as Average. If there was a 2.5 star rating this would be it. The property was dated but clean, nothing special or "wow-worthy."
Would not stay again as there are other properties in this price range that we prefer in other areas of Waikiki.
Do NOT stay here
sabrinateays
(Portland, Oregon)
This place is past “out dated” or fallen on hard times. Honolulu is filled with hotel rooms, and this hotel should not be considered. The hotel is located on an incredibly loud street and the property is dirty, and uncomfortable. Staff persistently knocked on my door today to examine the bath tub, which I did not request and refused to provide a badge or ID. Lobby is not secure and elevators to rooms are fully accessible from a parking garage by-passing he front desk. Mold, stained carpet, torn mattress, worn pillows sheets, stained furniture and curtains are just the short list of issues.
Not too bad
Chris W
It was a nice place very convenient lots of shuttles to take you to the beach! Very expensive to eat at surrounded restaurants, the hotel had a great breakfast deal. Loved that.
Apparently they have an issue with ants. But they sprayed right away!
Convenient and quiet.
Orchid Z
(Vancouver, Canada)
We stayed here two nights before our cruise and found the hotel to be very convenient to restaurants, transportation and the beach. Our room was clean and comfortable. On Wednesday evenings, 5:00, there is an "appie" party in the lobby for an hour with drinks and music which was lovely.
Rented a suite, very nice place the only thing was dirty pots and pans in the kitchenett. that was kinda gross. They play the theme from Hawii 5-0 on all the hotel tv screens, kind of amusing, as it was used in the opening credits of the TV show.
Keep going back
22happytravels
(North Sydney, Australia)
Have tried numerous hotels in Waikiki as we pass through, and keep coming back to the Ilikai, we stayed in an ocean view room on the 23rd floor, it was large, well appointed with a good kitchen, and sitting area,bathroom and balcony with stunning views, easy walking to the Ala Moana.centre, they do offer complimentary shuttle which we used and the driver was a font of information, giving details of where shops and supermarkets were located on his route. Staff are friendly, they offer complimentary beach chairs and towels, There is a convenience store in the lobby that has all the essentials including hot coffee and danishes for breakfast, and wifi was good.
No complaints here we will be back
Charged for a night I did not spend there
margieogawa206
(Seattle, Washington)
In December 2018, I booked a two-bedroom suite at the Illikai for a friend and I. I ended up changing the dates of my stay. I tried to make the date change online but had difficulty with the site. I used the hotel website's "chat" function to get instruction on how to revise my dates and rebooked.
After staying at the hotel during the revised dates, the Ilikai charged me more than $400 for the room they said I did not cancel. I explained about changing the date online. I had a 45 minute phone call with a manager from the hotel about the charge. He did not care that I had a history with the hotel nor that he risked losing a customer nor that I had stayed there later that week. He showed me no "aloha" spirit. It is unlikely I will stay there again especially given the abundance of other wonderful hotels in Waikiki.
Private one bedroom condo rental.
B1843AEscotts
(Grants Pass, Oregon)
We rented a private 1 bedroom condo at the Ilikai hotel and it was surprisingly beautiful and modern. We booked it from Expedia for $750 for a week. There is no daily maid service but you can get maid service for a fee. The view was excellent from the balcony on the 9th floor. It’s an older hotel and it’s very busy, but very quiet at night.
Awesome family place
Laughitup007
One reason it did not get 5 stars. No air conditioning in elevators or hallways. Other than this it was a fabulous place to stay. We had the 2 bedroom suite that fit our budget and family needs. Can’t express how wonderful it made our first time in Hawaii feel like we lived here. Each room had its own air conditioner, and bathroom. The living spaces were nice to enjoy breakfast or late night snacks to reminisce over the days events. If you are more than a couple, I would highly recommend this hotel.
We stayed three weeks and it was a real home away from home. The staff were very friendly and helpful. the whole experience made us feel very comfortable.
Combined with great food and excellent service at the restaurant made for a perfect holiday.
Some improvement needed
Highadventurer
(Singapore, Singapore)
No complaints about staff and reception, helpful indeed.
However the hotel rooms are in need retrofitting starting with carpets.
Carpets are not suitable for asian pacific weather. Having tiles or faux timber is easier to maintain. If you are catering for tourists from temperate countries n need to have carpet then at least refurbish.
next you have obsolete box aircon with thermostat which keep switching on and off when a certain temp is achieved. Well the periodic auto re start is a nuisance
Next you have a basin in the room on the dresser table, and a basin in the washroom .. care to explain why?
Above said , many positives such as the convenience store, free dvd rentals (no body has time to watch), lots of eateries nearby, short walk to Moana Loa(also in need of retrofitting as with airport!)
If the major retrofittings were done, obviously we have to pay a much higher room rate
Enjoyable
BarbarasSilva
(Leesburg, Virginia)
The local is very clean and I felt safe in the neighborhood, close to an Walmart and McDonalds. My room had a microwave and refrigerator, what was really helpful for a long trip (7 nights) but I'm not sure if this is available in all the rooms. Pool has a good size and it was pretty clean, just like the bathroons, the pool area in general was really enjoyable.
I was just disappointed about not having breakfast included.
The buffet dinner was Awesome! Will come back again!
D Y
(Honolulu, Hawaii)
They had a good buffet. Not too many around now. The atmosphere was nice, and the staff treated us well. I like that they had a big variety of food, and everything I ate tasted good! I will definitely come again!
Another enjoyable stay!
Wayne M
(Pago Pago, American Samoa)
My wife and I arrived @ the lobby around 0730, an inconvenient time far from check-in @ 3:00pm.. Luckily Bill was kind enough to give us a temporary room till our 11th floor room was available....beats sitting around the lobby & it gave us a "home base" to stash necessities/toiletries from nearby Walmart till check-in. Debbie arrived by the time we arrived back and assisted in getting our room early.....much appreciated! We always find it convenient to have breakfast @ the Pagoda & you can either enjoy the ample buffet or order from their menu. Keith/John/Austin were always helpful and cheerfully accommodating which made our stay more enjoyable. Alice and Carlos were helpful as always with any problems/questions we had or assisting with getting a cab. We enjoyed the weekend seafood buffets & the ample offerings are quite tasty & a good deal....my mouth salivates as I write this! We shopped nearby Ala Moana, Walmart and Don Quijote & all are within walking distance from the hotel. There are numerous eateries close by but we ate mostly @ Pagoda.....more convenient as well. Our room was clean, beds comfy, aircon worked fine and we always enjoyed quality sleep throughout our one week stay. I love the ambiance here but it wouldn't be without the great people working there and why we've considered it "home" year after year! Looking forward to another stay in a few months!
Welcoming staff were unwelcoming, it was crazy stuffy and no AC or ceiling fans. The Bed was hard and overall cleanliness gets a 2
Location was great to walk to Waikiki. That is the plus. The only plus.
Very nice room.
Mobile59615733055
(Mililani, Hawaii)
The location was perfect; sits in the heart of Waikiki and very close to all the shops. Loved the professionalism of the staff and the size of the room. Check in was a breeze. The parking is a little tight, but manageable.
Terrible
Traveler12887028081
(Stockton, California)
The whole building needs to improve! Bathroom doors are coming off the hinges, TVs barley word, the showers are ridiculous small like you’re in jail or something! The elevators smells HORRIBLE, AND you have bugs!!! Have the nerve to charge $25 A DAY for things I NEVER received! This was probably the worst hotel I’ve ever stayed at!
Really needs some maintenance
Marilyn R
(Thousand Oaks, California)
Staff was friendly, but room needed paint and update. Beds were comfortable. Would have liked a tub in the room instead of just a shower. Size of room was good. Cost was fair, but asking an additional $35 per day "Resort Fee" was ridiculous! This is not what I consider a resort. Noisy street even though we were on the 14th floor the balcony sliding door was old and thin so it did not offer sound proofing.
Needs renovation
GrandTour49242172982
(Oahu, Hawaii)
Great location but rooms are severely lacking. Who uses a kitchen on vacation. They should really look into redoing the room and expanding the bathroom, putting in better lighting, better beds, modern air conditioner, and newer tv.
Rented a suite, very nice place the only thing was dirty pots and pans in the kitchenett. that was kinda gross. They play the theme from Hawii 5-0 on all the hotel tv screens, kind of amusing, as it was used in the opening credits of the TV show.
Keep going back
22happytravels
(North Sydney, Australia)
Have tried numerous hotels in Waikiki as we pass through, and keep coming back to the Ilikai, we stayed in an ocean view room on the 23rd floor, it was large, well appointed with a good kitchen, and sitting area,bathroom and balcony with stunning views, easy walking to the Ala Moana.centre, they do offer complimentary shuttle which we used and the driver was a font of information, giving details of where shops and supermarkets were located on his route. Staff are friendly, they offer complimentary beach chairs and towels, There is a convenience store in the lobby that has all the essentials including hot coffee and danishes for breakfast, and wifi was good.
No complaints here we will be back
Charged for a night I did not spend there
margieogawa206
(Seattle, Washington)
In December 2018, I booked a two-bedroom suite at the Illikai for a friend and I. I ended up changing the dates of my stay. I tried to make the date change online but had difficulty with the site. I used the hotel website's "chat" function to get instruction on how to revise my dates and rebooked.
After staying at the hotel during the revised dates, the Ilikai charged me more than $400 for the room they said I did not cancel. I explained about changing the date online. I had a 45 minute phone call with a manager from the hotel about the charge. He did not care that I had a history with the hotel nor that he risked losing a customer nor that I had stayed there later that week. He showed me no "aloha" spirit. It is unlikely I will stay there again especially given the abundance of other wonderful hotels in Waikiki.
Private one bedroom condo rental.
B1843AEscotts
(Grants Pass, Oregon)
We rented a private 1 bedroom condo at the Ilikai hotel and it was surprisingly beautiful and modern. We booked it from Expedia for $750 for a week. There is no daily maid service but you can get maid service for a fee. The view was excellent from the balcony on the 9th floor. It’s an older hotel and it’s very busy, but very quiet at night.
Awesome family place
Laughitup007
One reason it did not get 5 stars. No air conditioning in elevators or hallways. Other than this it was a fabulous place to stay. We had the 2 bedroom suite that fit our budget and family needs. Can’t express how wonderful it made our first time in Hawaii feel like we lived here. Each room had its own air conditioner, and bathroom. The living spaces were nice to enjoy breakfast or late night snacks to reminisce over the days events. If you are more than a couple, I would highly recommend this hotel.
If you want to be right beside the ocean on Waikiki then this is it. It might be a little bit of an older building but you cannot go wrong. The staff are very friendly and helpful. The front of the building on a high floor is just amazing. You open the curtains and you can see from Diamond Head to the Hilton Hotel. Cannot recommend this highly enough.
Great Hotel in perfect location
aberfoyle26
(North Sydney, Australia)
We really enjoyed staying here, right across the road to the beach and close to everything. Our room was very clean and comfortable. We didn't need the aircon on all night & slept well with the balcony door open. The amenities charge covers things like beach towels, wifi, tea & coffee making facilities and a small fridge. The front desk staff were very helpful and friendly. Highly recommended.
Amazing family hotel
David J
My family of 6 visited there and fell in love. The location is right on the beach. The left side of the breaker wall is a place for toddlers up to an adult. The water is calm and has a sandy bottom. The right side is great for surfing so it can suit all ages. Not to mention McDonalds and ABC stores right next store makes breakfast simple as well as getting waters and basically has anything you can think of. The hotel has a trust policy with its visitors and has inflatables for kids and adults as well as boogie boards, sand toys, and snorkeling equipment and they have a surfboard locker. Beach towels are handed out at the front desk, as many as you need, just drop them off next to the elevator when you're done and that's it. If you watch tv on vacation they do have plenty of channels and movies you can borrow free of charge.
Each room has a bucket and shovel for your kids and the AC works great.
My 2 yr old son left his favorite blanket there and we realized it when we got home. With one phone call they mailed it back to us for free.
All in all, this place was amazing right on the beach, excellent staff, rooms, kid friendly. I recommend this to any family we will be coming here everytime!
Great hotel
Patricia W
(East Los Angeles, California)
Absolutely wonderful place to stay
Very welcoming and friendly
Great view
Excellent location
Near beach and shops and transportation
Had a wonderful relaxing time making the most of the view and especially the balcony
Great clean hotel
Aliamariah
(Seattle, Washington)
My air bnb fell thru last min and I was able to easily book a few days here! The room was very clean with cute amenities. Great location right across from the beach, restaurants, and the always helpful ABC stores. Front desk was extremely helpful, held my bags for a few hours after checkout which was beyond helpful! Highly recommended!
Terrible stay with staff that don’t care and can’t even apologise
T4127SMjohnc
(Sydney, Australia)
Paid for a corner suite with a king bed, get in the room, has two singles. When we raised it with the staff we were told not there fault, they don’t know what are in the rooms.... got moved to a room which was half the size with half the features and no compensation... told we would be called if a room matching our reservation came up (we were staying 4 nights) guess what no calls... I would of let it go if the staff could of admitted the fault and apologized, instead all I got was it’s not their fault and they don’t know what’s in the room... clearly not true! Would not recommend booking here... no guarantees you will get what you paid for! At least our friends on the same booking did... half right!
Downtown Honolulu's Best
James M
(Hilo, Hawaii)
Chinatowns night scene is really happening now and this puts you within easy walking distance. Yes, you have to pass by the "street life" of Fort Street Mall but, hey, that's life in the city.
Aston has a good product here, especially if you want to be convienent to any business, government, or the most interesting restaurants in Hawaii.
Hint: there's a good supply of VR in this building as well.
Great downtown location
gtrimelo
I have had several opportunities to stay long term at the ASTON and each visit and experience has been great.
The staff will greet you each morning if you are engaging with them. They will go out of their way to address any questions or concerns you have about your room, your stay, local destinations and directions to anywhere you want to go. They will even make arrangements for a cab which will pick you up right out front but understand if you want to take Uber or Lyft instead.
Now for those who have made comments about the neighborhood...lets say that the neighborhood at night is no different then any large city you have visited and yes there are homeless but they have never approached me during any of my stays like in some big cities (SF, CHI, ATL, NY) I have been to and I feel totally safe.
Now for the rooms, yes they may not meet some peoples expectation and the hotel is working on improvements and upgrades. The rooms are clean, large with Flat screen TV in bedroom and sitting room not to mention having all of the amenities a person needs who wants to cook for themselves during their stay. And if you are missing anything the staff will promptly make sure you have what you need or replace what is missing.
If your room does not come with a washer dryer the hotel has a laundry room onsite with plenty of washer dryers.
Not all rooms look out to the water so make sure when you book mention the type of view you would like and how high up you want. The staff will make every effort to accommodate your requests.
For those who are noise sensitive, yes you might hear an occasional siren but where can you go in a downtown setting that you cant. Even in Waikiki you have lots of noise.
All I can say is don't be discouraged by the reviews, check it out for yourself. Google Earth the area and see for yourself.
I often walk late at night and see many local runners taking advantage of the less congested nights to get in a run. Did I mention there is a 24 hour Fitness just down the block.
Did I mention there are three Starbucks within walking distance. And for those with a fast food on your mind a McDonalds and 7-Eleven plus many local eateries like L&L Hawaiian Barbecue for a taste of the island.
Oh and don't get me started on the fresh doughnuts just across the street. They open early and the selections is fantastic.
No one thought to mentioned that there is a Walmart, Walgreens and Longs drugs within the block radius for those items you left behind. Lets not forget Ross for clothes and just a short walk is a Safeway grocery store. Sam's and Costco are also a short walk or Uber if you don't like to walk.
In my opinion the Aston at the Executive Centre Hotel is great destination to stay if you have business in the downtown area.
After Cruise Stay
Lorrie55
(Home)
We stayed here a few nights after a cruise. I too have mixed thoughts about this hotel. The service was fantastic, the location was alright for downtown. You can catch a bus to almost anywhere in Honolulu within a block, and the bus service is very good in town. The room we had was large with a separate bedroom and kitchen. The view was okay from the sitting area and better from the bedroom. The room just really needed a coat of paint. It was clean, the bedding was spotless, but just a little dingy with an unrepaired leak spot on the ceiling. Oh! It did have great HVAC, a good thing in Honolulu. I’d consider staying here again.
Decent hotel but whoa, watch the neighborhood.
trvlin_man
(San Fran)
This is a condo hotel downtown with all that this means. An older high rise with some rooms with very nice views (I was on 29th floor, could see entire port, ocean, mountains). Couch and bed were comfy. Rooms were a nice size, bathroom smallish but jacuzzi tub.
So normally this would rate a good to excellent rating. But the serious downside is the neighborhood. After dark every doorway is filled by homeless along with junkies and hookers. You do NOT feel safe and garage is creepy.
If you double-lock the door, have some take-out and watch tv you’ll be fine, but you won’t feel comfortable going out at night, and anyone walking after 8 or 8:30 is braver than I am.
I can’t blame the hotel for the sketchy neighborhood, but I don’t understand why reviews don’t mention this with more seriousness. I would not send a woman here alone, or a family with young children. And wandering around after dark is not a great idea ...
great location, great customer service , great hotel!
Gregor010
(Perth, Australia)
We stayed here for a few nights before heading to north shore. So happy with the experience and customer service. Within walking distance to everything in wakikiki which was great. We went to north shore for a few nights and came back to the same hotel and the lovely lady at check in upgraded our room which rounded off our Aloha experience! Thank you a white sands hotel !!!
Comfortable stay.
Deirdre D
(San Diego, United States)
I enjoyed my stay in beautiful Waikiki while staying at this hotel. I thought the staff were super friendly, the remodelled room was cute, clean & comfortable and the hotel is near anything you may need (international marketplace for shopping & entertainment & restaurants, ABC store for snacks/drinks, blocks from the amazing beach, a bike or shuttle ride from the Ala Moana Shopping center and several bus stops were near). If you're high maintenance, this may not be for you because it's not a Hilton. I'd definitely stay if/when I return.
Definitely average but with Potential
702heidis
(Clatskanie, Oregon)
I added the "with potential" because they are in the middle of a massive remodel. It should be very nice once complete but for the time being it is kind of a mess.
There isnt parking that I could find so we either had to find something on the street or pay to park in a garage. Parking on the street can be risky because of the neighborhood, however parking along Ala Wai Blvd. Wasnt bad as long as you could find a spot.
There isnt a phone in the room but it was clean and well cared for. Beware...shower is tiny. There isnt a lot of room for any type of movement.
Filthy Reception
sydneyinhawaii50
(Honolulu, Hawaii)
Still under construction not on Expedia site! Night Manager was great and helped for hours on phone move to New location. No security on entrance and not a good area. Do not know how they get ratings and pics definitely not the same!
Best discount hotel in town
JamesSPC
(Vancouver, Canada)
Man there was a lot of construction when we were there. BUT, the staff are very friendly, and the little pool is fun. The rooms are quite nice, with big balconies. First time in Hawaii, this was a great place to stay. Very happy with it.
This was our home away from home for 4 nights. The room was clean and up to date. Bed and furniture comfortable. Elevators clean. Nice view. Pool area nice. Staff friendly. We never heard our neighbors, if we had any. We were driving a rental car and there was plenty of parking in garage. Located towards the Diamond Head end of Waikiki Beach. Short walk to beach, zoo, and various restaurants, even a Domino's and Denny's within walking distance. Bus stop close by. If we are back in Hawaii we would stay here again.
Right by the Beach
annakaiser362
(Kansas City, Missouri)
This was a quiet resort even though it was only a block from the beach. I traveled by myself on this trip to Hawaii and everyone was quite helpful and courteous at this resort. My room was clean and met all my needs. I walked a great deal and loved the convenience of the resorts location. Will be staying here again this year or next.
Our Stay at the Banyan
Sam C
(utah)
My wife and I together with two adult grand children enjoyed our stay at the Banyan.
We booked separate rooms for the grand daughters.
The people who run the front desk were always so nice and friendly. Very accommodating and helpful.
The rooms were very clean. The rooms could both use some maintenance as they were getting a little worn out.
The pool was closed for maintenance. Parking is an additional cost. The workers at the front desk helped us to get a discount on the parking...just another example of how nice they are.
This is probably one of the best locations for seeing to all that there is around Waikiki. Plenty of places nearby to eat, shop, visit. Public transportation is very close and inexpensive.
We liked it well enough to book a room here in October on our lay over to Tahiti.
Great location, horrible accommodations
Airbnbenthuiast
We had 2 units booked for a 4 day stay. Both were 1bd/1bath units. The first unit was slightly updated, aged but clean "enough". 2nd unit was old, not updated so there were stained counter-tops, stained bathtub walls, stained couch/sofa bed, dirty shower curtains, dirty walls with chipped paint. It was unbearable to look at and you feel dirty just being in the room.
We asked why it's such a difference between the rooms, and I was told that it depends on each condo owner, some may want to update it more often than others, and they can select different levels of house-keeping services too. We got switched to a higher level room, it looked a bit better but the sofa bed was broken so we had to get a rollaway bed - you can feel every spring on that thing! the beds looked clean 'enough' but they were also very uncomfortable. I think the best place to sleep in that room was the actually on the couch cushion where there were no springs. The 3rd unit's bathroom door doesn't close, so it's always ajar when someone's in it - good thing it was just the family and we've established that if it's mostly closed with light, then knock first.
The price is great, but apparently the airbnb standards varies a lot in Hawaii vs other places. I'd NEVER book this place again.
Oh yea, it's 2 blocks from Waikiki beach. Great location.
Very central 1 block from beach .
Dennis W
We arrived at the BANYAN after a cruise by coach.easy access waited to book in room not ready till 3 OK.When we arrived in our room great surprise very big great view to mountains fully self contained room every thing you need. very central to transport and shoping.
This is our second time visiting Honolulu and we thought it was best to try another hotel near Wakiki beach. We ended up booking this establishment which was not cheap by any means for a WHOLE 7 nights. We arrived on an early flight from Australia at 6am. Being 7 months pregnant, i had emailed them ahead and requested an early check in and their reservations team said it should be fine. When we arrived the receptionist said there was nothing available but they would check us in after an hour. Little did we know that this was when our nightmare started at this place. After waiting and waiting and with no concern and communication to us at all they checked us in at 1pm. No hospitality there at all or any apology. They just didn't care at all. I even begged and pleaded with them as my feet had ballooned to double the size because of the pregnancy and the long flight but they just couldn't be bothered with us at all.
Secondly, the online pictures do not look like anything in real life. Just a run down hotel with very dated and yucky toilets. The TV's in the rooms are from the 70's and with the noisiest ceiling fan you can imagine. Being the middle of summer i just had to use the fan because it was stinking hot but i couldn't sleep all night because of the noise. Imagine coming back from a vaction more tired than when you left because of lack of sleep.
Thirdly, the reception is always under staffed and they are always overwhelmed so usually customer service is compromised because they are just trying to get through the day.It was always a very unpleasant wait at reception if you needed anything because they would always be busy.
Lastly, the pool area is disgusting and dated. It looks nothing like the pictures online. What a waste. We had to go to a neighbour hotel and pay to swim there because this pool was disgusting with old dated furniture. "Yuck".
Honestly this is the worst $3000 i have spent in my entire life. The whole holiday just ended up being a dump because the accommodation was very very bad. Please spend your money elsewhere and DO NOT stay here.
Close to the beach, city and water views with a full kitchen
CFFSydney
(Sydney)
This hotel is great value. It's a 1-2 minute stroll to the beach. The room was very clean with nice but not luxurious fittings. We were at the back of the building but had great views of the Honolulu skyline, the hills behinds, and from the balcony we could see a big piece of ocean.
The full kitchen was really helpful for cooking for family with food allergies. The Food Pantry supermarket is only a couple of blocks away. It's also very convenient to the Alamo Car Hire lot which is in the same city block.
Bedding was really comfortable, and we appreciated the daily servicing. Staff were very helpful and courteous.
The airconditioning was an 'in wall' evaporative air conditioner in the sitting room. It struggled to cool the whole apartment, but the ceiling fan in the bedroom was great. We opened the windows and balcony doors when we were in the apartment, letting in beautiful breezes.
nice location
SophiaXu2015
(Princeton, New Jersey)
hotel lobby is nice and beautiful, great location 1-2 blocks from Waikiki beach. close to the mall and many restaurants. also close to grocery store. Condo has kitchen, we ate breakfast in the room. save us lot of money.
Upgraded, modern, clean, friendly, beach is close
suzanne p
(Los Angeles, California)
I am extremely happy with my stay at this hotel. It is only one block from the beach. The ocean views are real ocean views. The one-bedroom apartment we were in had a full kitchen, all modern and very clean. Painted newly. It has a Huge Lanai overlooking the sea. Just gorgeous views
. The hotel room service is the best To None.! They are extremely responsive, within five minutes, fixing any problem or bringing extra supplies to the room. The staff are outstanding and extremely friendly and helpful. I will definitely be back.
Very close to the beach, only hotel with kitchenette
Naveen K
(Chandigarh, India)
This hotel is very close to the beach. In case you are travelling with family or you want access to your kind of food, go for the rooms with the kitchenette. Also, opt for the rooms with the ocean view. The bathrooms are small, a bit untidy and have old fittings. There is no restaurant which belongs exclusively to the hotel. However, all eatries are very close by. The shuttle service to the shopping mall is a bit erratic. The staff at the front desk are helpful. I think this hotel is actually value for money.
Wonderful staff here. We rented a unit not in the hotel, but were still treated as guests in every respect. Beach towels provided and across the street from the beach. Amazing views!! Reserve a high floor for best views we were in 36th.
Perfect stay at Aston Waikiki Beach Tower
rmabaquin
(manila, philippines)
My family and I had the opportunity to stay at the Aston Waikiki Beach Tower this summer and I considered this as one of the best places that I have stayed in. I was originally booked for a 2-bedroom apartment at one of the lower floors of the building but I took the offer of the reception for a higher floor unit for an additional fee. This decision is one of the best things that I have made for that trip.
The 2-bedroom unit is on the 36th floor and has one of the best views of Waikiki Beach. The unit has a modern feel with nice furnishing. As a service apartment, the room gets cleaned daily and all items (towels, bathroom amenities, and laundry soap) are regularly replenished. The master's bedroom share the same balcony as the living room and has a majestic view of the ocean. Waking up every morning with a spectacular view will perk you up each day and I highly recommend getting this unit. This might cost a little bit more than a standard 2-bedroom unit but it is all worth the price. One of our most memorable night was seeing a 30-minute fireworks display right off the shoreline. The staff are also one of the friendliest people that I have ever encountered.
Aston is only a few meters away from the beach and within easy walking distance to shopping and restaurants. I highly recommend this place. You may get a slightly cheaper accommodations but nothing will beat the overall experience of a true Hawaiian vacation at Aston Waikiki Beach Tower.
Great location that is across the street from the beach.
Voyage09079540801
After my business trip, I flew my whole family over to Hawaii for a family vacation. We were greeted by a very friendly and accommodating staff. Our view of the ocean from our room was awesome. We would stay there again.
Aston Waikiki Beach Tower - Great Place to Stay
Global16755610437
We absolutely love the Aston Waikiki Beach Tower. The place is very clean and the rooms are new. The entire staff was very nice. The hotel is across the street from the beach so it was easy to take the family for a beach day. There is a shower before you walk into the hotel so that you can clean up before going up into your room. There are BBQ grills available to reserve on the pool deck if you wanted to grill for a meal. The grills and pool area are kept very clean and there was free wine on Wednesday during happy hour in the pool area. We have been recommending this place to all our friends and family. We highly recommend this hotel.
Fantastic property
Guide09977471118
This property is right across the street from the beach. We had Ocean front on 24th floor. The views were wonderful. Ocean from the front, Diamond head from kitchen window and back country view from rear. (Beautiful at night with the lights). Service was fantastic. No issues at all. Some people complain that the elevator was slow but we did not find it to be at all.
Service was outstanding in particular Alexis at the front desk was awesome in getting us a room that fit our family. All facets of the hotel staff were ready to accommodate our every need. Rooms were very clean with comfortable beds and small kitchenette. Sitting on the edge of Fort Derussey it is a short walk to the beach.
Work trip turned family vacation
Dominic F
My work sent me to Hawaii short notice. Luana came highly recommended. We stayed 10 days and even though I had to work the last 5 we had an excellent family vacation. Rooms are clean, Staff is family friendly and professional. I would definitely stay here again if my job is mean enough to send me to work in Hawaii again (humor for you). What a beautiful place.
Great Hotel
79juden
(Newport, Australia)
We spent a week here. Loved the room, great ocean view, easy walk to the beach and Hale Koa beach bar. Easy walk to down town Waikiki and 5 mins on the trolley to Ala Moana shopping. Guest laundry facilities were very handy. Happy hour free drinks and nibbles Mon, Wed and Fri for guests to mingle.
If I was to add a negative it would be the pool closes at sundown, far to early. For the price, you can’t go past the Luana hotel and suites.
Great Hotel
Extraordinary710652
We love this place! The location is great, you can walk to all the shops and restaurants with ease. The hotel is super clean and the staff is friendly and very helpful. The Luana is our go to spot when staying in Waikiki, Martha at the front desk always remembers us and greets us like old friends.
Outstanding Customer Service!
Ecokeenkiwi
(London, United Kingdom)
This was always my mums favourite place to stay before she passed away this time last year, she would come every year without fail! It has great views, the perfect location, fabulous amenities and the staff are super nice - especially Jessica who went above and beyond for us... she was a total legend!
These condos are clean and spacious. The location is excellent. Thank you to all of the friendly, helpful staff and special "thank you" to Steve! We checked in on our anniversary & Steve made arrangements to have a wine bottle and chocolates waiting for us in our room. Our room was #2413 (1king bed/ 1 twin sofa bed) and you get all the amenities you need. We were a family of 2 adults/1 child but 2 adults and 2 children will fit comfortablyl. Our only complain is the wall AC was incredibly noisy and made some nights difficult to get good rest, and the condensation drained into a bucket on the balcony so needed to ask maintenance to empty it out every couple of days.This is a budget friendly place, if you're looking for a resort feel..this is not the place for you. We look forward to staying here again in the future.
Really happy
vickybuzz
Clean and well maintained room with a great view. Decent sized pool. Very friendly and helpful staff. Wish I had the shampoo/shower gel at home. Delish! Love the louver windows to capture the high rise breeze. Shop on level 6 had cheap bottles of water but everything else seemed expensive. Try the iced coffees in the foyer as they were fabulous and addictive. The DVD hire feature was great, especially since we travelled with a toddler.
Visiting from Cali
Sameblood
Everyone that we came into contact with, from the front desk to the housekeeping were very friendly & helpful. Rooms were clean and comfy. The view was amazing. We will Definitely be back from Cali...
Great hotel!
ItsFrankR
(Inglewood, California)
I've stayed at the Aqua Skyline many times and it's a nice, clean hotel with friendly staff and breathtaking views from the rooftop! You can check it out when they have their cocktail mixers up there. I'll keep booking Aqua Skyline every time I come back 👍
Good location, awful accommodations
Mandy B
We booked this hotel for a family vacation - two separate rooms, as my parents were also traveling with us. The price was right and the pictures on the website looked nice. We were wrong - when we arrived I thought we were at the wrong hotel. The hotel hallways were dated and the rooms were even worse. They were filthy, the curtains had holes in them and mould was growing along the edge of the tub. We could have moved hotels but we would had to pay an arm and a leg as we booked though a 3rd party - so we tried to not be in our rooms as much as possible. The only good thing about this hotel was the pool, fast elevators and friendly staff. My parents room had cockroaches and we overheard another couple complain about what likely was bedbugs. We will never stay at this location again.
This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.
Suited our purpose
Nomadgirl1946
(Batehaven, Australia)
Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds.
First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs.
Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged.
Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money.
An old motel but clean and tidy overall.
Needs a Face Lift ASAP
m0anikeala
Location is great, but don't think your getting the best of the best. Front desk desperately needs a new desk, roof, furniture, clean windows, etc. As for the room, I didnt even want to stay here after witnessing nothing but stains, nasty vents, shower was moldy, and room smelt of mold. Stove looked outdated MAJORLY, and the room just smelt out. From what I was told from an employee, they weren't able to get an update on the resorts, cause their sister resort needed to get done BEFORE this one. In my opinion, this resort should have been the TOP one on my list to get replenished and fixed! BEWARE!!
has a stovetop oven
mraloha67
Mold was growing on the inside of the bathroom door. This makes me wonder if the have cleaned their Air Conditioning system ever.
The room had an unpleasant odor. They make you pay an additional fee to use their WiFi and facilities when you check in.
Short walk to the beach
John W
(Saskatoon)
We enjoyed staying at the Ewa Hotel because of their rates and the distance to Waikiki Beach. We arrived before our room was ready, and had no problems leaving our bags there till our room was ready. The hotel is 2 blocks from the beach, which made it close enough to easily walk there, but far enough to avoid some of the noise. The hotel also offers a sun deck on the 8th floor, which is a great place to enjoy a cool drink and take in the rays.
We enjoyed our stay at the Aqua Oasis. It is not a luxury resort but we did not expect it to be. Our rooms (3) were all spacious, well air-conditioned, and cleaned nicely every day. My shower smelled of mildew when I started the water each morning, but I think this might be a common issue in humid Hawaii? It was also VERY loud at night but this was mainly noise from adjacent establishments so not the hotel's fault. Regardless, take my advice to bring good ear plugs! The breakfast was sparse with only fruit, cereal, and toast/bagels but to be honest this was just fine because you probably don't need much more to tide you over when you have a busy day ahead of you. The pool was small, and a little uncomfortable when others were in there too, but still very refreshing after a long day in the sunshine. The reception desk and concierge were outstanding and gave us a lot of valuable tips and advice! So as long as you don't expect luxury, the Aqua is a very reasonable option in Waikiki. Mahalo!
Wonderful honeymoon at Aqua Oasis
GeronimoBp
We spent a wonderful 6 nights in the hotel. We had a large room which was equipped with everything and had a wonderful view to the ocean on the 11th floor. Very kind and helpful staff, they helped us all. We would come back any time. We can only recommend it! Thank you:) a Hungarian couple.
Hotel of last resort
Dianne M
(Melbourne, Australia)
The exceptional thing about this hotel was Olivia, the receptionist; friendly, helpful and effiecient. The next best thing was bed comfort and the only other positive was the location close to shopping, abundant cafes and retaurants and the glitz of Waikiki.
However, it is in a seedy part of town with karaoke clubs, sleazy bars and shops as its neighbours.
With no noise insulation, our room suffered from the karaoke below, the yelling of bar staff and their noisy cars as they departed and the 4am garbage collection in the side alleyway.
The pool was an univiting oversized bath tub, the breakfast, suck as it was, was in an overcrowded converted lobby, and the bathroom showed its old age.
Never again.
Excellent stay!
ruddster4
(San Francisco, California)
We had a very pleasant week long stay here at Aqua Oasis. We arrived earlier than our check in time and Maria at front desk offered to hold our luggage for us and beach towels for us to hit the beach first thing as our room was getting prepared.
The junior suite was smaller than expected, but comfortable. The bathroom is outdated, but very clean! A plus for us was the detachable shower head which made it helpful to shower our toddler. The bathroom/ shower area is very roomy.
Housekeeping was excellent! Analyn was our housekeeper.
We left notes to request change in bedsheets, shower gel, etc and housekeeping was very accommodating. On one occasion I accidentally left my daughter’s small, thin white blanket in the bedsheets so when housekeeping changed the bedsheets, they accidentally took our daughter’s blanket too. When we returned to our room and saw the bedsheets changed and I realized I had left the blanket with the sheets, I called front desk and spoke with Niko to explain the situation. I described the blanket to her and she said they’d be on the lookout for it. No more than 10 minutes passed and we received a knock on our door with housekeeping returning our daughter’s blanket! I was so pleasantly surprised as I thought we would have lost the blanket.
Breakfast was adequate to start our day- selection of bagels, toast, muffin, donuts, fruits, cereal, coffee, tea, juice.
We had an excellent stay as the entire staff were so friendly and welcoming. We will be back!
Great hotel with free breakfast!
elinn112018
(Brisbane, Australia)
We really enjoyed our stay at Aqua Oasis. The staff were very friendly and helpful. Our room was large and functional. The beds are super comfortable! I loved that there is a continental breakfast included. Wifi worked well, had no issues whatsoever. Also very thankful for the free shuttle service to the Ala Moana shops. Thanks for a great 4 night stay 😊
Bite into a sweet, doughy, crispy malasada and savor succulent pork that has been slowroasted for over 8 hours above an Imu - fire pit. オノ！（おいしい！）The local cuisine is a great journey for your palate as well as your soul.
Trek to the top of Diamond Head trail to see a panoramic view of the city and ocean. 難易度の高いトレイルにチャレンジされたい方には、カエナポイントまでのハイキングはいかがでしょうか。磯だまりではカニやヤドカリ、小さな魚を観察することができます。
