First off let me just say that this is beyond 5 star ratings. From the moment we arrived it was nothing but exceptional. The valet and bell staff greeted us at the front and just whisked is away only to only give us a glass of much needed champagne. From there is was basically sitting down relaxing while they got our key cards ready and within minutes showed us to our own private floor. Walked in to just the most beautiful array of design and furniture. From that point we were in heaven. Jumped into our private hot tub on our lanai and just melted! The 4 days went by without a hiccup. Top notch chefs made us a Thanksgiving dinner and served it to our room. Almost can’t have Thanksgiving dinner anywhere else now, ruined in a great way. Lol 😂 Rooftop heated pool was the cream on the top. 260 degree view of Waikiki with a infinity edge to make you feel like your in the ocean. We barbecued with a awesome outdoor kitchen 👍. If you haven’t seen the views in the room then you must definitely do it now. All bathrooms are to die for. Beautiful full kitchen to do any kind of cooking that would probably be sub par to the Mugen chefs (Espacio’s restaurant downstairs). Lol. Anyways I had a wonderful time there and highly highly recommend this hotel. You will not regret.
P.S. If your thirsty and need a drink but not sure what to drink, ask for Lee, he killed it on the recommendation of any type of cocktail or wine.
Most Happy Guest,
Grant Y.
The most Luxe suites in Waikiki
frommima
I used to reside in Honolulu and have since been visiting for decades so I am familiar with Waikiki hotels. So when planning a vacation with a group of 7 adults (3 couples and a single), we were looking for accommodations that would allow us to have separate rooms, each with their own bathroom, and a common space where we could gather and hang out as a group. The issue was always privacy. The hotels with suites have big lobbies you need to navigate and packed elevators. Luckily I received an email from the Aqua-Aston Group advertising, Espacio The Jewel of Waikiki, and very timely as I was there at the time & was given a tour of the property by none other than the GM!
Espacio is brand new, all-suites, ultra luxe & exclusive hotel (opened Sept 15, 2019) on Waikiki’s main strip (Kalakaua Ave) with the beach directly across. Shops, restaurants, cafe’s abound as you leave the hotel doors. Location could not be better. The suite includes an Audi, Mercedes or other high end vehicle that sits five.
Suites:
Nine floors each floor named after a jewel & opening into a private suite as you exit the elevator doors. They have 2.5 or 3 bedroom suites and all suites have 3 ensuite bathrooms plus a powder room. Note that all suites are the exact same size & layout & decorated beautifully. The details are bar none. They are meticulously designed with Moroccan touches and italian marble throughout.
As you walk into the suite you immediately see the end to end balcony (the expanse of each unit) through the floor to ceiling glass sliding doors with your private outdoor hot tub, seating furniture on the balcony & Waikiki Beach beckoning you! There is a large living, dining, kitchen area with an open concept that is decorated in a crisp, light (white,beige, taupe) modern/contemporary design. In the living room there is a big screen TV with a large couch and chaise as well as a full size writing table. The dining room has a large glass/ marble dining table that sits 8 comfortably. The kitchen is fully equipped with glass cabinetry, pantry, Noritake cutlery & crockery, full size stainless steel ref/freezer, stove top, oven, dishwasher, pots & pans, Nespresso coffee maker, electric kettle, Wolf toaster, Wolf bagel toaster, blender, Henckels knife block to name a few. Yes, they thought of everything for you. This place is all about the details.
The suite was teched-out. There are various panels throughout to control the music which can be hooked up to your playlist, lighting (with dimmers) and doors. Each bedroom plus the living room has a touch screen tablet (4) to replace booklets/binders/menus you see at other hotels. The suite has USB outlets throughout, Dyson electric fan and centralized A/C. The property has a restaurant which was not yet in full operation during our stay. A full on bar with all the wines (even the very expensive), liquors you crave.
One of the bedrooms opens to the balcony and faces the ocean (it is smaller than the other 2 rooms but worth the view), 1 large room was facing the side of the hotel with floor to ceiling windows & partial view of the ocean, 1 room did not have a view but it is a very good size room with an alcove and a pull out bed for a 3rd person. The single pull out had a surprisingly comfortable mattress and same luxe linens as the king bed so it is suitable for an adult. All beds are king size. Also, I have to mention that the view was not an issue in the slightest because the rooms are so beautiful, well appointed and completely stocked with everything you could possibly need. Beddings, towels, pillows (6 per bed) are all organic from Japan. Motorized blinds in bedrooms in place of curtains. Two bedrooms have small mini refrigerators. Each bedroom has a flat screen TV.
The bathrooms are spa-like. They have top of the line Toto toilets and the tubs and walk-in showers have rain showers as well as multiple shower heads on the wall. There is a sauna in one of the bathrooms as well as a soaker tub in the other but all have the walk-in rain showers as well as double sinks, except for the smaller room (with a view) just one sink. Two of the 3 bathrooms have an enclosed loo with a Toto, telephone and privacy. Each of the three bathrooms have FHI curling and straightening irons, Dyson hair dryer, Bulgari amenities, ample walk-in closets, safe in each room, wooden & silk lined clothes hangers, 2 organic bathrobes. A one piece ensuite washer/dryer with detergent is located ensuite..
There is a separate service elevator for the cleaning crew that leads right into the suite which you are able to lock from the tablet or control panels located throughout.
The only drawback is that the suite was so comfortable we were happy staying in!
Service:
Outstanding service from the valets, doorman, security, cleaning staff & front desk ....... 24 hrs top notch service via ensuite tablet, picking up the suite phone or calling from my mobile when we were away. We were given their utmost service & personalized attention. This is the beauty about this small property, you don’t get lost in the melee. In the lobby reception lounge you will find a wine vending machine that allows you sample some of their wines. THANK YOU, to all the staff at ESPACIO for showing us the true meaning of OHANA!
Very Special
LTI-MEMBERS
(Chester, United Kingdom)
This sensational new property has raised the bar in terms of ultra-luxury options in Honolulu. All under the watchful eye of GM Brent Kitsu. We will be reporting to our members in more detail in October, via our Honolulu Report
Best Hawaii Experience
kristied12188
I can sum up my ESPACIO experience with one word: WOW. As someone who travels frequently and has experienced many ultra-luxury properties around the world, ESPACIO exceeds expectations, especially compared to other luxury accommodations in Hawaii. There is truly nothing like this in Waikiki right now, perhaps in Hawaii itself. From five-star service/amenities to high-end design touches to incredible views - especially the rooftop pool area - ESPACIO is made for travelers looking to have every whim catered to. I had the best night's sleep in a bed that felt like a cloud. And the in-room wine amenity was a superb touch. Can't wait to go back, especially to experience the onsite restaurant Mugen.
Truly like nothing else in the world.
ejkelley
ESPACIO is beyond compare. I was fortunate to enjoy a two-night stay and feel words alone can barely begin to describe it. For the cosmopolitan traveler who seeks solace and privacy, yet thrives at being at the center of it all, ESPACIO is the ideal retreat. An incredible concept in luxury hospitality unrivaled in Waikiki and perhaps the world.
Hotel is a bit old but there were works going on when we were there that suggest renovations may be happening, not noisy at all though. Room was a nice size and clean , house keeping attended everyday. Staff were lovely always willing to help and very much assisted us with getting from A-B and booking tours. Lobby was nice and cosy. The pool was gorgeous and a lovely escape from the hustle and bustle. TV was a bit dated but came with a play station and free access to a dvd rental machine. Location was great very close to the main areas of Waikiki. Room was definitely great for the price and the face it had a kitchen was a bonus. Free wifi was also a great touch. Thank you for the great time Aqua Bamboo
Very Disappointing
dawntop
(Parksville, Canada)
I looked at the posted photos read most of the reviews and still thought I'd give this place a try. I should have realized this hotel was not up to par when, upon arriving at 11 pm, several locals were working on a car right out front. Then we enter the lobby and hear an employee asking the front desk man what the various room charges are! Huh?! This was probably once a very nice place to stay. Unfortunately, the lack of upkeep shows. The only reason I gave it two stars was because the employees were very nice.
Pros: nice employees; centrally located; safe in closet; large room; lemon water in lobby; big fridge and stove in kitchen area of our room.
Cons: very loud a/c; bathroom window slats couldn't close so it got very warm in there; no "continental" breakfast; coffee machine out of order with only black coffee being free (cream was $1.00); three other entry doors to our room with cheap push in door locks-did not feel safe and told desk clerk; flimsy sliding door locks; kitchen drain plug broken; pool tiles were slimy and I slipped twice upon entry. The entire place needs upgrading. SEE PHOTOS
Location Location Location, great for families and couples!
Cliff K
We recently stayed at the Aqua Bamboo in Waikiki from Oct 5-13, 2019 in room 807.
Family of 2 adults and 2 children (ages 4 and 13). The room was a one bedroom suite with a queen bed in the bedroom and a queen pullout in the living area. Perfect sleeping arrangements for me and my family. We had a kitchen and were able to take full advantage of this during our stay. Coming from Canada, the CDN dollar doesn't fair well in the USA so this was very welcomed to save us a little $$$ and we took full advantage of this amenity.
The hotel staff were extremely accommodating to any and all of our requests.
The swimming pool is an incredible little oasis right in the middle of busy Waikiki! You'd never know you were in the middle of a city. We enjoyed the pool daily as there was always nice shaded areas to give the kids a break from the sun. Once the pool-side bar construction is complete, this will only add to the value of this area of the hotel.
Pleasant surprise amenities:
- Espresso machine in the lobby. Free cafe americano which we had every day and only $1.00 for specialty coffees like latte and $1.00 hot chocolate.
- Complimentary beach chairs, float devices, body boards available to guests to take down to the beach.
- Complimentary beach towel service
- Movie rental machine in lobby, free of charge and included video games as there was a PlayStation in the room. This came in handy on the one and only day we had rain pretty much all day. Movies were nice to have at night when our day had wrapped up.
- Washer/Dryers located on floors 4, 8 and 12 (from memory).
The biggest PLUS with this hotel is the location. 1.5 blocks to the beach!! we were there in about 4 mins every day and it is so central we weren't far from whatever amenities we needed. We had rented a car for the week to explore the island but aside from that there was no need for a car. Next time we will skip that expense now that we know the hotel is so close to all we need.
We would not hesitate to recommend this hotel to anyone, it suits all types of travelers.
We stayed in an owner’s room
BLMerce
(Kensington, Maryland)
Booked through Hotels.com. They moved us from our original booking to this room. It was terrible. Run down and needs lots of updating The one cup offered for us to use was dirty. Luckily we booked only one night before our cruise. I’m sure the hotel rooms are much nicer. I would book directly. The lobby and outside area are lovely and I’m sure their hotel rooms are much better than what we had.
Front desk was very helpful in getting us to our cruise
Great Location, let down by poor customer service
evanora22
(Brisbane, Australia)
This hotel is currently undergoing renovation works, so from water shut down's to construction workers all over the place. The hotel is ok but not very clean there was a weird smell in the lobby and the customer service is simply non-existent. I don't recall ever getting a hi or hello or any introduction to tourist activities or what's in the area or anyone who spoke English what a missed opportunity! Rooms were cleaned everyday but needs some maintenance. The pool was slippery and no promotion of Manager's reception etc. No drinking water either! On the plus side there are restaurants and the beach nearby and walking around and visiting other hotels we would return to Hawaii but definitely not to this hotel. This place is ok if you could deal with poor customer service and noise. Don't stay here if you are travelling with kids, there are better hotels. I won't return even if it was offered for free
The hotel really should be paying me to stay here not the other way around! Given this is not a hotel that gives you points for staying here or discounts or anything (and no, they're not paying me, just in case you were wondering!), but yet another great stay. I pick this place because I like the location, away from the hurly burly of the centre of town, walking distance to the Ala Moana Centre, on a bus route, close to restaurants, older building so its sound proof and a great price in an expensive city for a water view room. You can book via the hotel or via private rental, either way, its a great choice.
Ilakai was good
bigmumma60
(sydney)
Booked a private rental. 712, room was excellent, fantastic views, especially for fireworks. Staff were all very nice.Only problem is owners at the pool should mind their own business,was told I should be wearing swimming attire! Excuse me I was wearing a swimming costume top and board shorts and told the busy body to mind her own business, at least I didn't have all my bits hanging out like some.
This was the best choice I could have made for a hotel, and I am glad I stayed here.
Faithereynolds
I stayed at the Ilikai for around ten or eleven days. The moment we got there, my brother and I were confused on where to go. We got assistance on the location of the front desk and were immediately helped with our stay. I believe his name was Jon or something like that, but he was the one who helped us get through our contract and guided us on where to go and what to do. We stayed in a room on the twenty-fourth floor and had an amazing view. As this was my first time in Hawaii, I was astonished at the beauty and cleanliness of our balcony and room. We got a local newspaper each morning. The room we stayed in was basically like a small house with every necessary appliance. Microwave, silverware, bowls, cups, mugs, refrigerator, hygiene products (soap, shampoo, conditioner, lotion), and everything in between. Housekeeping came every day while we were exploring. We were able to wash our own clothes on our floor as well. It was a very nice experience. If you want to go to Hawaii, I would definitely recommend the Ilikai. Go the extra mile to make your experience worth it. You won’t regret it.
Ironic not iconic - disgraceful
Natarshia S
(Melbourne, Australia)
Arrived via Jetstar and had to wait 4 hours to get into my full seaview room at 10am. They tried a partial seaview room on me first, (a peep from part of your balcony), then a sunset room,(same same) but as people that had booked before me apparently took all seaview rooms they still accepted my booking and my money so they tell me.. I couldn't stop crying & got asked by the HIDEOUS reception females if I needed a doctor!!!!! After 2 days of not being able to open my curtains with every other hotel looking in and despite the room they took my money for, I cut my losses and moved to the Hilton Hawaiian. 29th floor, a mansion of an apartment and views to die for. No refund of the 5 extra nights from these fakes at the Ilikea. Dont book here! When I get back to Australia, I will fight this to the end. Thank God for Law School!
Great place to stay in Waikiki
ddvanisle
We stayed for 12 days in Waikiki Marina Resort at Ilikai and loved it.
Our Studio room was very spacious, clean and well furnished including full kitchen facilities. The location is excellent and nice restaurants and shops are close by.
The staff at this resort is exceptional. Would like to especially thank Shawn and Kristol at the customer service counter.
While this hotel is situated in an awesome location...the owners should definitely look into renovating it, we did not have hot water for the first 2 1/2 days, the AC did not work well, we were extremely hot during the night and it leaked. The manager comped us $29 per day of no hot water...for a quick two day trip to Oahu I would recommend this hotel anything longer than that I would recommend you stay elsewhere.
Disgusting worst hotel. Don’t stay there
Bella R
Complaint
Room 1591
Day 1
blocked shower only 1 person could shower. Asked to fix and said technician gone home so other person couldn’t shower
Day2
Shower still not fixed blocked. Both of us couldn’t shower.
Asked front desk and lady at the tours advice to help us find a tour and she pointed to get the brochure. Also asked how do we catch public transport. She said just Google bus times. No help with anything about the place town bus times etc not tours. Didn’t even give us a map about Waikiki etc.
Day 3. No hot water and no one told us about it. We got back at midnight and I was about to shower and it was cold. I called front desk and they brushed it off yet again showed no concern or emotion and said. Oh. Yeah. No hot water. Said to shower in another hotel room at 1am. Very poor.
Day 4 complained to management Paulette for all able and she said best she can do is Move to another room. This room was just as bad. Warm water. Ugly and old and dirty shower. Toilet gurgling. Very loudly. And shower was leaking water everywhere on the floor like a massive puddle. Dangerous
As that is where he toilet was too. It collected water with two towels drenched. Reported this and she couldn’t care less.
Then again asked at front desk with help on how to get to the north shore. No help then they Said go see Aston waikkki. Their Other sister hotel many blocks away. Poor service. Bad bad bad service.
Day 5
Made complaint again for all above issues and beat they can do is a 15% off restaurant which was too expensive and already in the local coupon book for everyone. So nothing exclusive.
Gave voucher for bus said it was to go to the biggest shopping center. It doesn’t. It actually goes to the ghetto instead. So again another slap in face and rip off.
I demanded a refund of amenity/resort fees. Paulette management said best she can do is only two nights of resort fees returned after I check out. Not good enough. And won’t keep their word as their slack and did nothing to fix all the above room issues.
Every night unable to sleep with sound from shower dripping water and all Over the floor and the Toilet gushing noises and Noises from freezer all night. Couldn’t sleep
Then by day 8 still no hot water
No hot water. With a new surprise we now have Bugs crawling in the hotel, the shower, bathroom, toilet and table in our bedroom
Guy came in with fly spray. That’s it!
Dirty disgusting shower
Front door doesn’t close. Asked 4 times to fix it. And still didn’t.
The Elevator takes over a 15 minute wait for it to arrive every time.
Then for 4 days straight no air conditioning. After 4 days they gave us a fan. And we were to go home the next day. When I asked why it wasn’t fixed. Lana the supervisor showed no care in the world and said. They will do what they can do. That is a fan.
Pathetic.
They gave us tickets for 2 days to catch a bus and it doesn’t work in our area so that is ridiculous. Waited 90 min for a bus and still no bus. So walked 40 min to our destination in the heat.
Spoke with a Michael to discuss air con. And he didn’t care either.
Told him door won’t close and ants and bugs. And cold water still.
Didn’t do anything.
I asked Lana for resort fees refund and she yelled and said no way. Speak to manager. I said I can’t as I’m leaving and she said bad luck. I finally got 12 nights of resort fees $28 usd. But still paid $2100 aud for hotel that provided nothing but issues and disgust. Out hotel did nothing to help or make us feel wanted helped. Nothing. No information on what to do. A map nothing. And apparently their are free bus tokens but they won’t give them out. Their own night worker told us.
I will never stay there. And I warn you also not to. Worst hotel I’ve stayed at in my entire life
Less Than I Had Expected
Jaynyc2
(New Rochelle, New York)
The rooms are in DESPERATE need of refurbishment. Furniture looks like it is from the 1950's. Serious lack of electrical outlets.Two sets of outlets in the living quarters of which 2 are taken up by lamps and 1 by a $10 alarm clock. The sad looking kitchenette doesn't have a microwave. An almost essential appliance for reheating food. The pool has limited room for chairs and lounges. Because of the limited space, this time of year lots of shade.
On the positive side, easy check-in. Lovely staff. Great location and the price was decent. I guess you get what you pay for. If I had known this property was seriously outdated, I would have spent a few more dollars to be elsewhere.
...
pennyanca22
Terrible place!! The Aircondition doesn't not working i was have to more 3 time in till they find a room that Aircondition to work very dirty and very sticky place I Suggest that to not Booking this place . They allowed pets in that Hotel but that's not the issues but they don't clean after is small pee and very very old... 🤭
Worse of the worst
03mbsl55amg
(Waikiki, Hawaii)
The worst experience out of all the times we have visited Honolulu. The price of the hotel is decent, but with all that went wrong, the price should of been $40-$50 a night, the price of our cheap motels on the mainland. We will never step foot in this place ever again nor will our friends and family.
Nice to stay in a smaller hotel off the Main Street and yet close to the beach, restaurants, the bus and shopping. My room was clean and the bed comfortable. The continental breakfast was good. There are a number of seating areas, including a quiet spot by a pond. Suggest asking for a higher floor just to block out street noise if you like to retire early. Staff was friendly and helpful. I would stay there again.
Super Friendly
annettecO6954IP
Aqua Oasis is in a great location with very friendly staff. Olivia, especially was super helpful and provided great recommendations for our drive around Oahu.
The location is great, but can be noisy. It would have been nice to have breakfast changed up from day-to-day, but it was adequate.
Olivia and posha!
danielmA2837CP
Olivia and pasha at the front desk are awesome!! Answered all my questions and remembered me from the day before. It made me feel wonderful. The hotel is awesome! Great room for a great price! We need more of these two women working with the public! Thank you!
Great Stay, Great Value, Great Location
Jeannyhk
(Oakland, California)
We Highly Recommend this Hotel. Great Value!!!! Best Location!! Everything was in walking distance, the Restaurants, Souvenir Shops, the Mall, many other stores, and of course Waikiki Beach. Our room was very spacious, big bathroom with a Shower/Big Size Tub and a Bidet, plus a kitchen with a refrigerator, microwave, coffee maker, and a stove. Staff was very pleasant and friendly, made you feel right at home. Hotel has their daily Breakfast in the open lobby seating area, which is perfect before heading out on your daily activities. You can even use the Hotels Towels for your trip to the Beach! We highly recommended staying here and we will definitely return here on our next Visit. Mahalo Aqua Oasis Staff for a Wonderful Stay, this was my Daughters and Hubby’s 1st time to Hawaii.
Noisy bars opposite real downside...
h27blondie
(Nottinghamshire, United Kingdom)
We spent two nights here before crusing Hawaii. The hotel is clean and rooms were spacious however the two bars opposite were vety loud and music and people on the street below unril 4.30am with the police called to fights both nights. The hotel explained that they have had issues with the bars. This is not just holiday season.
Breakfast was ok but not enough space for all the guests to eat, so had to wait some mornings or join other tables, sit on sun loungers.
Other than that good loaction to the beach and shops.
Great place to stay, super clean and friendly helpful staff. Short walk to the beach and restaurants. Great pool with awesome views of Diamond Head. Huge pool deck with BBQs. Thanks for the awesome stay, and thanks for the 37th floor views!
Not the worst place I have stayed....location was good-
mamangee
I booked the room months in advance- 7 night stay- Online it stated the room sleeps 5- Before booking I called to ensure the unit could accommodate a party of 5 adults - I was told yes- with a roll away bed. I also confirmed the building has BBQs.
After I booked the unit I called twice to ensure the hotel knew there would be 5 adults in our suite- that a roll away bed would be required. I asked if I needed to call the day of arrival to give a reminder about the roll bed- I was told no. We arrived and there was no roll away bed in our unit. We arrived later in the evening -the extra beds were locked away so one member of our party slept on the floor the first night of our vacation.
Our first day there we noticed the BBQs were taped off- I asked the front desk about the BBQs and was advised the property owners no longer allow BBQ use- as of June they had been unused. The only reason I selected this property is because they had BBQs.
At that point with one of us sleeping on the floor and no BBQs I asked to speak with a manager- I was told to come back at 11:00am- we were busy on vacation- returning to Waikiki at 11:00 to speak with a manager did not work for us.
Then later that day the BBQs were up and running- I asked again about the BBQs and was advised they had been broken for a little awhile but were good to use.
We used them twice- they worked great!
Housekeeping entered daily- the room was clean enough- basic base board dirt and the fake flowers could be dusted a little better- all in all not a dirty room. Water pressure was good in the shower too. The kitchen came with all the things we needed to prepare our meals.
Housekeeping did not replenish enough towels when they cleaned our rooms though so we had to call down each day requesting enough towels for each of us to shower- again the room sleeps 5- unsure why 5 towels would not be provided daily.
Maintenance entered our unit without notice to spray for bugs- when asked about it the sprayers were dismissive of our questions. I get it is routine- however easing the minds of your guests should be important.
The door to the unit was very heavy and is very loud when it closes.
The hotel was under some sort of maintenance - the hallways did not give a good first impression- and the day after we arrived we were given notice that for several hours during one of our nights we would have no power - so no lights, no air conditioning, limited elevator access and no use of the toilet- to compensate the Hotel left 2 glow sticks, 2 small chocolates and 3 bottles of water- we are a party of 5. Again I understand the need for maintenance however the compensation was not adequate.
The hotel failed to mention the doors from the parkade to the elevators would not be in service during this time- one member of our party had mobility issues and was forced to walk all the way thru the parkade to get to the hotel lobby.
The next morning I again asked to speak with a manager- I was told he would call me- I am still waiting for that call.
One evening a bunch of kids were boxing in the outdoor common area- without parental supervision- that was a bit bizarre-they had gloves and blockers on- throwing head punches etc- funny to watch but not sure how safe it was - On our way out for the night we advised the front desk about the fighters- I was told to take my concerns to security- I said I do not work at the hotel I thought there might be a liability issue but if the front desk is not concerned I have other places to be and tracking down security is not my responsibility.
2 members of our party asked the front desk staff for pool towels- there was a stack on the counter- they were advised they needed to contact housekeeping for swimming towels.
The parking situation is strange- very low clearance and tight stalls- the payment process is not convenient.
The actual bed in the bedroom was comfortable enough- the bedroom is tiny though- the roll away and pull out sofas are not comfortable at all. The deck was tiny and could barely fit 3 people at once.
When we checked in I offered to pay the resort fees up front- I was told that gets settled at the end of the stay- then each day the hotel charged my credit card. The staff were friendly enough however miscommunication and dismissiveness does not make for a pleasant stay.
Perfect holiday
summermom2013
(Invermere, Canada)
We booked a two week stay at Aston Waikiki. Initially we had a one bedroom booked. when we found out our daughters could join us for a week wen upgraded to a two bedroom with no problems. They were very accommodating. Young lady named Sandy was wonderful. We went back to a one bedroom after they left. We ended up booking an extra night due to our red eye flight and they accommodated us with that as well. All front end staff were so hospitiable. The housekeeping staff were super friendly. They have a great little mini mart on the 5th floor. The beach is literally two blocks away. Highly recommend staying there.
Great for Family-家族とグループ滞在に最適
akikoe606
(San Jose, California)
This hotel is great for groups and families to stay. Close to Safeway and have parking. Also have mini mart on 5th floor. Great view for Diamond head. Hotel is bit tired but have kitchen and laundry.
家族や女子会等の滞在に最適。ふた部屋ある部屋に4人で泊まりましたがキッチンもあるから朝ごはんは部屋で快適に食べれました。スタッフは日本語は話せませんが日本語で説明書もあるし、炊飯器があるのは助かりました。ランドリーもあります。近くにSafewayと言うス-パ-もあります(タクシーかUberでも10分位です。)バス停も近いしワイキキリピーターさんにオススメです。ABC storeも2分位の所にあるのでかなり便利です。
Fantastic
debkeveret
We stayed several days and the hotel was clean and the staff were super friendly. Very helpful with anything we needed. Thank you so much. I hope I am able to come back some day.
Aloha!
Debbie Everett
We enjoyed our stay in a suite here. The bed and sofa-bed were comfortable and it was nice to have a closet to stow some of our luggage. The bathroom was spacious with a huge walk in shower and plenty of extra towels for the three in our party. It was relaxing to sit in the lounge area near the pool. Staff is super friendly and helpful.
Authentic, beautiful Hawaiian hotel
Jessicacarlin
(San Francisco, California)
This hotel really made my recent trip to Oahu. Honolulu is not my favorite spot since the area is too touristy, BUT I would happily go back now that I know about the Surfjack. The rooms were modern and very comfortable will all the needed amenities including a mini fridge, free snacks, great water pressure in showers, super comfy beds, and very strong a/c. The location is also ideal for getting around and I was able to take the bus from there to beautiful hikes including koko head, hanauma bay, and makupuo lighthouse (took uber to lanikai). The common area is really nice- great spots by the pool, trendy little shop, and the restaurant is awesome. But, by far, the best part of this hotel is the staff. They were all so genuinely kind and helpful. I was there over Thanksgiving when could not get to family due to a snowstorm, but I felt so welcomed by the people there. They helped give advice for all the hikes, let me know great way to rent a car, and assigned me a perfect room. I was always greeted with smiles. Everyone there was great, but special thanks to Tiki, Whitney, Justine, Sai, and Kai. I am sorry if I missed anyone. Very grateful and can't wait to return.
Cute boutique hotel
LFPtraveller
(seattle)
We really like the vibe of the hotel. It’s not huge. Staff people are friendly. The lobby is open to the street, pool and bar area. The pool isn’t big but I hardly ever use the hotel pools - we are in Waikiki where the ocean is beautiful! The beach is a little bit of a stroll, maybe a 7 minute walk. I like that they have fresh brewed coffee in the bar area in the morning. You can sit near the pool or take it to your room.
I am big in to saving the environment so really appreciate the big bottles of shampoo, conditioner and body soap in the bathrooms. I LOVE that the hotel provides reef safe sunscreen by the pool. I wish more places would do that.
We were in a two bedroom unit. It is spacious but our bedroom has a door that can connect to the room next door to make it a three bedroom. The door is not thick enough to keep the noise out. We could hear all conversations, television, alarms going off, papers shuffling - everything. It sounds like it’s only one door. It needs two and maybe some sound damper in between.
I spoke to the desk upon check out. They said they are working on sound dampening. Plus they said next time I could call directly to ask for the true two bedroom.
This was our second stay here and I would definitely stay again.
A central, welcoming oasis
GeriatricGapyear
Having travelled extensively throughout the states over the last couple of months, Surf Jack was our 15th hotel. Accordingly, we have received a variety of welcomes and stayed in many different rooms- some we would choose to go back to, others we couldn't wait to leave and then there was this place...
The welcome we received from Tiki, the guy in reception, was genuinely warm. He was friendly, professional and the whole checking in process was slick.
Our room is small, yet perfectly formed and chic, with all the amenities us seasoned travellers hope for.
The food menu in the Mahina & Sun's, onsite restaurant, is again small, so not over-facing, yet it's packed with delicious and local fresh products. All of our meals have been gorgeous and the wait and bar staff are knowledgeable and laid back, in a good way.
There are bikes for use whilst you're here- my husband borrowed one to get to a cross-fit class about 10 minutes away. Meanwhile, I chilled by the pool.
We both wish we were staying for longer than the 2 nights planned and would highly recommend this place to anyone who prefers a cosier vibe rather than the many impersonal tower block hotels to choose from in Waikiki.
Home away from home
Flyer29281855491
My husband and I stay here for a week at a time four times a year it is our absolute favorite place to stay and highly recommend. The food and the restaurant is amazing the staff is so friendly and welcoming. And I love all of the great smells!
Clean, tidy and comfortable.
Quick and easy access to the beach, shopping and restaurants.
Could do with a lick of paint and some new carpet, though. Beds are a bit smaller than your average side.
It’s biggest and only let down was the breakfast. It was very much orientated to the Japanese market. So if you are happy with fried rice for breakfast, then you will have no issues
Dated and poor cleanliness
lana_tybik
(Whistler, Canada)
We stayed in this hotel to spend a night in Waikiki before heading off on a flight the next day, and can I just say it was a huge disappointment. The room was tiny, the fridge hadn’t been cleaned out. There was sludge around the sink in the bathroom, appearing as though it hadn’t been cleaned in a while. Basically all of the fixtures were falling apart and the couch had stains on it. The pool does not look as advertised - we are a family of four and if we were in the pool it was basically full. As well, the staff were pushy and unpleasant as we were checking in. Over all, I would not recommend this hotel for your stay in Waikiki.
Clean and Tidy but a little dated
Pauly_Dents
(Huddersfield, United Kingdom)
Stayed here for 4 nights nice location in that its 5-10 minutes walk from beach and busy area and 2 mins from bus and amenities.
Hotel is nice clean with open plan reception with seating area. Staff on arrival helpful and nice.
Rooms were clean but a little dated but bed was comfy and aircon was included. Also get in room was coffee maker and fridge large tele and safe.
We overlooked the road but it is relatively quiet so wasnt an issue.
Also building work is taking place next door and across the road which starts early but no more noisy that normal delivery lorries and bin wagons, but not an issue to us as we are early risers.
Breakfast good but plenty of variety of warm food but very basic cereals hoola hoops or bran flakes also only thing to put on toast was maple syrup no jam or marmalade when the stern asian front of house no was the answer which i find strange when offering breakfast. but could have had spicey cabbage noodles egg fried rise items more suitable for dinner.
All in all enjoyed our stay.
Great
christine154976
(Halifax, Canada)
Stayed here 10 days very good location! Close walk to the beach only 2 blocks please don’t rent the beach chairs at the beach ..hotel front desk offered beach towels and chair free of charge just sign out for the day ...desk people are very helpful and friendly...breakfast ok mostly had pancakes sauges eggs ham ..you can find something is included in price of hotel not many offer this only 2 hours thou 7 to 9..had a great stay not fancy but clean and professional..pool small but works to take a dip not many people never down there and abc stores on every corner have lots of things to buy and snacks and alcohol
Christine Nova Scotia Canada 🇨🇦
enjoyed our stay here good location to the beach all the staff were helpful well kept hotel you can walk anywhere
paul m
(Chigwell, United Kingdom)
this hotel is a good location and access to the restaurant one i can recommend is called chucks which is in
easy access walking and the best steak we have had and the price was right if you want good time there is also
a house band and the staff are top notch
My third visit to Hawaii but my first stay in Waikiki. The reception desk staff are always available and friendly. Their was a Marathon the next day we arrived but everyone was excited and again friendly. Big change from Miami. (Sorry) the cost and location was good for the long stay.
Excellent hotel
Very-Few-Reviews
We have been coming to the Aqua Palms since 2011 for two weeks every winter.
There is no better place to stay. We stayed here last in December 2018 and will stay again in December 2019. The location is great at the edge of Waikiki away from the noisy busy part and close to the Ala Moana shopping center. The beds are comfortable and the mini-fridge and microwave are very useful The staff (front desk, bell hop, house-keeping, maintenance) are helpful and friendly. For two weeks every year it is our home away for home.
Can be nice and can be not so nice
M J
I unfortunately booked the hotel through Hotels or Booking (I cannot remember). If you do this you will be assigned one of the least desirable rooms in the hotel. Mine was small, the bathroom heavily "worn" and it was not a nice place. You get what you pay for - or who you book through. Maybe look at the rates and then call the hotel in person so this doesn't occur.
Good location for the price
Rae S
(Mountain View, Hawaii)
Stayed here with my husband while traveling for a doctor's appointment. Booked the room directly through the hotel and they were very helpful and gave us a good rate. The hotel was in a great location, had plenty of parking and the staff was super friendly. The only weird thing about our stay was the slanted floors. We were on the 11th floor and in the hallway and our room the floors were very slanted toward the center of the building. Other than that our stay was good, would definitely stay here again!
Good affordable hotel in Waikiki
Raja8888
(Las Vegas, Nevada)
I stayed in a queen bed city view room. The location is fine, Waikiki is small so everything is relatively close, though this property is located at the western end of waikiki and getting to the eastern end required a bit of trekking. It's convenient for public transport as the bus to Ala Moana stops right in front of hotel. Their pool and gym game is weak. My balcony door couldn't close all the way, it left about half an inch of space when entirely shut and could not be locked. I was fine with it, but thought it is a shame that central air will have to work that much more to keep the room cool. Front desk were a bit aloof, I found that to be the case in my visits to Waikiki hotels on the more affordable side. Though the chambermaids were uniformly fantastic with keeping the room clean and greeting you with a smiley "Aloha." They charge for parking and have resort fees, so if renting a car expect to pay at least $60 more from the quoted price, this includes the parking, resort fees, and taxes.
MOLD EXPOSURE VERY HIGH! We came to the Pagoda Hotel for a 2 day conference. It was suggested we stay at the Pagoda and were offered a special rate for our stay which added up to $179 per night.
We were given a "deluxe" room. On the 12 th floor, we found our room and entered to immediately notice a moldy smell. The carpet at the end of the bed was in a small depression, and the carpet itself was wet and spongy. On the interior of the A/C window unit you could see it was covered with black mold, and there was actually a huge - 1/4 inch mold spore hanging on the edge of the window frame, just above the a/c unit. There was mold coming through the paint on the ceilings, walls, and in the shower the mat was circled with mold. It looked as if a recent paint job had been intended to cover the mold seeping through.
Attending our conference in the room above the Koi pond was no better - mold smell blowing all day through the a/c, with many of the attendees complaining about trouble breathing, raspy throats, and hoarse voices by day 2.
By the end of our stay I was so sick that I was unable to speak directly with the hotel staff, altho they did a great job of ignoring us as we checked out and waited for our ride to the airport. Now that I am home and beginning to feel better, I am following up so no one else has to experience this dangerous place.
MY ADVICE IS DO NOT STAY HERE. MOLD EXPOSURE IS EXTREMELY HIGH.
I have attempted to contact the health department, and have yet to speak with an actual person. I have today called corporate office for Aston Aqua, the owners of the Pagoda Property and await a return call.
If you’re served by Carlos Acob you will be in great hands!
sia g
(Devonport, Australia)
We flew in from Australia at 6:30am and even though our room would not be ready till 3pm, Carlos looked after us and we were able to get a room at 10am. After a 9 hour flight with 2 kids, this small gesture was AMAZING! He made the check in experience quick and easy. My daughter had a virus and vomited on the bed... the cleaning staff fixed our bedsheets straight away and we are so grateful! The staff are friendly and we come here all the time because of our experience. 100% recommend this place if you have small children!
Kudos to Carlos Acob and Suki K! We are here for two months and the staff has been outstanding and helpful.
Diana H
Older hotel. Elevator service could be better but kitchenette servicable and building is clean and quiet. Staff is very accomodating. Good location for shopping and long term stay. Not close to the beach but travel is easy.
Old Hawaii Charm with wonderful staff and service...
Amy E. F
The Pagoda holds a sweet memory for me, but it needs renovation. The staff was wonderful! The rooms need new towels...they were a bit stained.
The koi are beautiful!!! I enjoyed spending time sitting and watching
Enjoyed a satisfying stay!
Slick_ADR
From the start, staff was very friendly, especially Mr. Carlos Acob! Shout out to this front deskman! 👏👏
The room was kept tidy and clean by housekeeping and we didn’t find anything like hair left in the sink from previous guests as some of the locals commented when i told them where i was staying.
Locking myself out of my room was not intimidating or anything since the security was willing to help and understanding.
The movie rental kiosk is pretty good since it has some recent movies and even a very sparse selection of video games.
It was definitely a pleasant stay and a good cheap place to have if you’re just looking for a place to sleep and stay.
Only thing is the towels weren’t always replaced for everyone since it was a 3 person rental. But everything else was great!
The hotel really should be paying me to stay here not the other way around! Given this is not a hotel that gives you points for staying here or discounts or anything (and no, they're not paying me, just in case you were wondering!), but yet another great stay. I pick this place because I like the location, away from the hurly burly of the centre of town, walking distance to the Ala Moana Centre, on a bus route, close to restaurants, older building so its sound proof and a great price in an expensive city for a water view room. You can book via the hotel or via private rental, either way, its a great choice.
Ilakai was good
bigmumma60
(sydney)
Booked a private rental. 712, room was excellent, fantastic views, especially for fireworks. Staff were all very nice.Only problem is owners at the pool should mind their own business,was told I should be wearing swimming attire! Excuse me I was wearing a swimming costume top and board shorts and told the busy body to mind her own business, at least I didn't have all my bits hanging out like some.
This was the best choice I could have made for a hotel, and I am glad I stayed here.
Faithereynolds
I stayed at the Ilikai for around ten or eleven days. The moment we got there, my brother and I were confused on where to go. We got assistance on the location of the front desk and were immediately helped with our stay. I believe his name was Jon or something like that, but he was the one who helped us get through our contract and guided us on where to go and what to do. We stayed in a room on the twenty-fourth floor and had an amazing view. As this was my first time in Hawaii, I was astonished at the beauty and cleanliness of our balcony and room. We got a local newspaper each morning. The room we stayed in was basically like a small house with every necessary appliance. Microwave, silverware, bowls, cups, mugs, refrigerator, hygiene products (soap, shampoo, conditioner, lotion), and everything in between. Housekeeping came every day while we were exploring. We were able to wash our own clothes on our floor as well. It was a very nice experience. If you want to go to Hawaii, I would definitely recommend the Ilikai. Go the extra mile to make your experience worth it. You won’t regret it.
Ironic not iconic - disgraceful
Natarshia S
(Melbourne, Australia)
Arrived via Jetstar and had to wait 4 hours to get into my full seaview room at 10am. They tried a partial seaview room on me first, (a peep from part of your balcony), then a sunset room,(same same) but as people that had booked before me apparently took all seaview rooms they still accepted my booking and my money so they tell me.. I couldn't stop crying & got asked by the HIDEOUS reception females if I needed a doctor!!!!! After 2 days of not being able to open my curtains with every other hotel looking in and despite the room they took my money for, I cut my losses and moved to the Hilton Hawaiian. 29th floor, a mansion of an apartment and views to die for. No refund of the 5 extra nights from these fakes at the Ilikea. Dont book here! When I get back to Australia, I will fight this to the end. Thank God for Law School!
Great place to stay in Waikiki
ddvanisle
We stayed for 12 days in Waikiki Marina Resort at Ilikai and loved it.
Our Studio room was very spacious, clean and well furnished including full kitchen facilities. The location is excellent and nice restaurants and shops are close by.
The staff at this resort is exceptional. Would like to especially thank Shawn and Kristol at the customer service counter.
Our family of 4 stayed in this hotel and have loved it. We upgraded to a full beach view and it was worth it. Its an older hotel with no pool or bar etc but has been great. Amazing views and is perfect location. . It's a small hotel with car park underneath. The rooms are small however very clean and tidy. The beds are fantastic all 4 of us have slept very well. TV is only basic chanels but you can hure movies or playstation.. We love that you just walk across the road and swim in the most beautiful water. No noise comes from the street despite the fact you are on the main drag.Definitely value for money. We would stay again.
Awesome, value for money
Stay478995
Arrived in Waikiki around 10am and thought I'd just drop my bags off until 2pm check in - Jay at reception offered me an upgrade to Oceanfront for $25 per night - of course I took it! Very fast check in, very friendly AND I got to check into my room straight away! The views are to die for, one of the best value for money hotels on Kalakaua Ave (imo). Kamaki is just awesome too!
The room was clean, beds super comfy and the bathroom supplies were Hawaiian Tropic so I'm happy as!
Lifts run better than other hotels I've stayed in, Eggs n Things is directly downstairs, you can order your food and they'll deliver to your room (rather than waiting ages in line as it's so popular).
Beach towels are provided, beach is right across the road. McDonalds is a one minute walk away as is an ABC store.
The noise from the streets aren't too bad (I was on the 13th floor) and the aircon is great too.
All in all, I had a great experience at Aston Circle Waikiki and would recommend it to anyone!
Terrible Service
MagKH
Even the word Terrible can’t fully describe my experience with this hotel. It was a nightmare.
I stayed at this hotel for one night and I woke with red spots of my legs, obviously they were bug bites. I complained and here are some highlights on what the GM said to me:
“Flea is everywhere.”( He said it more than twice.)
“Those marks (bug bites) on your legs don’t seem serious, they all should be gone by the end of today.”
He asked a few times if I had been to the beach and I answered him a few times “NO!”
More important, He had never said sorry to me, no apology at all!!!!
May be Flea is everywhere to him as a general manager in this hotel. I have been to many hotels and this is the first time I had bug bites from a hotel.
I only stayed in this hotel for one night and all those bug bites scars leave on my leg forever!!.
Flea is everywhere? Probably it is true to this hotel.
Furthermore, He said my one night stay cost will be covered by the hotel, but until now ( almost two weeks already) I am still charged for the cost!!!
I am so upset and angry !!
Location. Location. Location.
K A
(Lubbock, Texas)
Quaint hotel, outstanding for the budget! A Tad dated but the history, location and the uniqueness makes it great. Rooms are small.... so prepare but you are only in your room to sleep! SERVICE and CLEANLINESS are OVER THE TOP!!!! RECOMMEND THIS PROPERTY.
Great location
Colin W
(New South Wales, Australia)
The Aston Waikiki Circle is at a good price in fantastic spot virtually across from the Dukes statue and the swimming areas. Has Eggs and Things at your doorstep.
It is slightly dated but that adds to the apeal.
The staff are friendly and always looking after whatever you need.
The apartment was as advertised. I am very pleased with the amenities, the cleanliness and the views. Centrally located and within a walking distance to Ala Moana or Waikiki. Friendly and helpful staff. I strongly recommend it!
Dated but very good
Dryside
(Spokane, Washington)
Our stay was driven by a need to go to Queen's hospital and for that purpose this location is excellent. Staff at the front desk were very friendly and helpful. The room was very clean, the bed excellent and the layout with a separate bedroom was also very nice. Some peeling paint on the bathroom cabinets and the kitchen could have been a little bit better stocked - - but it was workable for what we needed.
Location, location, location- - if this location is what you need or want then this is the place to stay.
Ripoff / Exploiting hospital emergency check outs
RobertoFeusi
we chose this hotel because it was close to the Kulikani hospital and my wife was released at 05.00 am from emergency therapy. When she checked out 7 hours later the hotel wanted to charge 2 days. On the room there was no drinking water and also otherwise no service was attainable early in the morning (shower didn't work) . All this to 220$ per night. In emergencies like this never check into this hotel, rather into a hotel in Waikiki.
Great option for near the cruise port . . . nice suites ,great views
Mark T
(Hillsboro, Oregon)
the Ashton is a great option as a pre-cruise hotel,,Close to port terminal. Nice suites with great views and full kitchenettes. Elevators are small and don't open on the street level with out assistance of the lobby. Dining options outside those at Alamo Tower marketplace are limited. Walmart , Ross and Long drugs are within walking distance
Great place to stay close to cruise port, shopping, china town and state capitol
steverk1
(Houston, TX)
We flew in the day before a cruise leaving from Honolulu and chose this hotel based on location and reasonable (for Honolulu) price. Took a cab from the airport for $30 including tip. Hotel was a little hard to find from the street, but once we discovered the escalator down to the lobby below street level, it was fine.
The room was huge and clean. It included a kitchen with 2 burner stove, microwave, small refrigerator and all the pots, pans, dishes, etc. that you would need.
I'm not sure if the hotel has a pool or not. We were too beat with jet lag and last minute purchases for our cruise to need it.
The hotel is located at an urban shopping area. I hesitate to call it a mall, but that's the best description I can give. Ross Dress for Less and Walmart were especially convenient.
China Town was 2 blocks away and made an interesting walk. We ate at "Topped" Korean BBQ. Outstanding! You should go!
The State Capitol and the Palace were all easy walks.
The cruise port is a long, but easy walk. Took us no more than about 15 minutes to walk it with luggage.
First time staying here. I just picked it from the internet. There are great and very helpful! I had a problem with my bill at the end of our stay. The manager came out and let me know what had happened and adjusted it for me. (It was a typo.) Beautiful hotel!
I had to call the Ministry of Foreign Affairs
Lenss78
I was waiting in the lobby for the 3PM check-in when the security suddenly took away my bags, opened them without my permission and threatened to call cops on me because I "might have a bomb." The concierge was loudly laughing at me when I confronted the security about this. I told the security it is racist to make such an assumption and they said they were "sorry that I felt that way." I called the Ministry of Foreign Affairs in my country, which told me to wait for a call from the Embassy in the US. The hotel saw this and gave me a full refund.
This is easily the worst hotel I have ever been to. I would not recommend this place to anyone. I also stopped using hotels.com after this incident because of their unwillingness to help.
150자 가까이 썼는데도 계속 50자 이상 쓰라는건 뭐죠? 한국어가 아니라서 인식을 못 하나요
외교부까지 부르게 만들었던 호텔입니다 절대 가지 마세요
Lovely family rooms and great service
Diana W
I write this review the night before we leave and we are all very sad. We took our 3 children 18, 14 and 6. It's not a five star hotel if that is what you are after but very comfortable with self contained kitchen and great staff all round. Close to everything and we very much enjoyed staying here. Will definately be back to stay here again.
Worst Decision EVER
marilynmonrobot
(Buena Park, California)
My husband and I are celebrating our honeymoon as we just got married a few days ago in Kona and decided to come to Honolulu for the rest of our honeymoon and it was the worst mistake we have ever made.
I did thorough research online and thought that this hotel had decent reviews and the pictures looked nice enough. However after checking in and coming to our room (1-2411) we realized we were essentially catfished by this hotel IT LOOKS NOTHING LIKE THE PICTURES!!! The room looks like something out of the 70’s and the furniture is completely falling apart, the bed is hard as a rock and has springs popping out and the shower looks like it is literally under construction and leaks. There’s bugs crawling around the floor I don’t even want to open my suitcase in fear they will enter it. We tried to talk to the front desk about possibly upgrading room or getting a refund and they refused and said they sell the room “for the view” what a complete RIP OFF. Besides that they also said the resort fee can’t be refunded and neither can the parking. This place is literally the worst hotel I’ve ever stayed at and I’ve only been here for 2 hours. I expect a refund for the rest of my stay so I can go to a decent hotel and a refund on the resort fee and the rest of the parking days I have not used. The amount of time we have wasted trying to figure this out and stress from it merits this. I called Expedia to see if they can assist me (since I booked through them) in possibly getting a refund and they attempted to contact the hotel multiple times to no answer. This is my worst nightmare and I’m literally spending the first night of my honeymoon in Honolulu crying instead of celebrating.
DO NOT STAY HERE!!!!!
Horrible customer service
ajasiaa
This review is specifically written for Saudi. She was the front desk receptionist when we arrived. From the very first impression, she was rotten. No warm greeting, only a miserable "I hate my job" kind of attitude. I think the both the hotel and herself would benefit from her switching to a position that doesn't require a professional and warm personality.
The hotel room was so far from pictures provided, we went right back down to just check out as soon as we could and get a new hotel. Saudi was the most unhelpful "customer service representative" we've ever encountered. She insisted on dismissing us to just "come back in the morning" because apparently, according to her, all of the managers were off duty and there was no way to contact anyone higher up than herself to resolve our issue. Saudi didn't even offer to take our hotel keys or make note of our early check out. I had to tell her to make note that we returned our keys only hours after checking in and were not going to be using the room, so the management had record of our check out activity.
As an employee in the customer service industry, her attitude and unprofessionalism completely threw me off and disappointed me.
The Aqua pacific monarch was great value for money. The hotels location was fantastic and only a short stroll to the beach. The provision of beach towels and beach chairs were a great help. The room was a good size with a partial sea view which was fantastic, the room was very well equipped with everything thing you could need for a week in Waikiki. The only downside was the room faced the diamond head crater and was in full sun all day and the air conditioning struggled to keep the room cool and was quite noisy. The stall were very helpful and accomodating. Overall a great stay and wouldn’t hesitate in booking to stay there again.
OK basic hotel
JamesE3072
(Phoenix, Arizona)
Pacific Monarch has one really good feature - location. It is two short blocks from the beach. Other than that it is just a plain-jane hotel, which makes the "resort fee" a joke. There is a cafe and a restaurant there but neither have a view of the ocean or beach. We didn't eat at either one. The rooms were clean but the last renovation was done somewhat sloppily. The furniture was pretty beaten up. Scratches and water spots were common in all three rooms. Some rooms have a nice view of the ocean and I think all rooms have some ocean view.
Amazing location, comfortable stay
valerie x
(Sydney, Australia)
The hotel had an amazing location, 5mins to the beach and we got a partial ocean view / mountain view room. The room was super clean and comfortable with ample space. The kitchen facilities was enough for a short stay and coffee was replenished daily. The only down side was the loud construction outside and the super loud air conditioner, but luckily there was a fan in the room.
The hospitality was great as management put on a cocktail party each week so you can mingle with other guests. The staff were super friendly and helpful. You can also rent DVDs for free which was a huge plus. I thought the bed was comfortable but my partner disagrees.
The rooftop pool deck was also a plus with amazing ocean front views and mountain views on the other side.
Waikiki beach
getlost333
(Adelaide, Australia)
Great location close to the beach and main shopping district
Older style hotel with rooftop pool and viewing area
Rented a privately owned apartment on 31st floor clean and quite modern decor aircon was poor and noisy... cooktop was annoying and kept flashing errors and after reading reviews seems the property managers Ali’s beach rentals are still putting the wrong cookware in the apartment... and everyone is still complaining...
Very slim balcony is something to think about if you like sitting outside... very narrow and intimidating with only 2 old plastic chairs to use if you’re game...
Great place to stay
Craig J
(Warragul, Australia)
Stayed at the Pacific Monarch on our latest trip to Hawaii and were very pleased during our stay. Last time in Hawaii Four years ago, we opted for a more expensive hotel but in hindsight we realised that it was money wasted considering how much time we spent in our room. The Pacific Monarch is a middle-of-the-road place to stay; not the flashiest in Waikiki, nor is it a budget motel. We found the rooms comfortable and clean and, depending on what floor and options you pay for, had a good view of our surroundings including the beach. The service from the friendly staff was fantastic and we were made to feel very welcome during our stay. The rooftop pool and spa was nice in case you wanted a quick dip instead of heading for the beach, and the panoramic views from the roof was a bonus too. Nothing is perfect and our only gripe was the noisy window mounted Air Conditioner next to the bed, but other than that, I could not fault the place. We will most likely stay here again on our next trip!
Excellent venue to access shopping and restaurants in the heart of Waikiki. Can walk to beach across the street and excellent ocean view from the suite.
Highly recommend for families and gourmet travelers.
Great place for family getaway
NickolaiHel
(Denver, Colorado)
Fantastic property in all regards. They focus on everything that we want /need from a family-oriented vacation property. Super-helpful, courteous staff (with free water bottles and water squirters for the kids), great space and layout (we stayed in a oceanfront 2BR suite on the 11th floor), fantastic kitchen with everything we needed, free valet parking, fitness center and pool, in-room laundry machines, easy beach towels and mats, and a wonderful location right on Waikiki beach.
Be forewarned that this property doesn't have all the amenities that high-end hotels do (restaurant/bar on property, attached convenience store, room service). But again, you are right on Waikiki beach -- all of that stuff is easily within walking distance.
Great holiday
donjmo
The accommodation was exceptional. Only issue for us was the gym was not available during our stay due to it being upgraded. As we had two teenage boys there they were a little disappointed about this - not so much of an issue for me although I thought the hotel might reduce their mandatory daily amenity fee given all their amenities weren't available!
Home away from home!!!
Storyteller672644
Location is right across the beach. Room is clean, big, comfortable, has a full kitchen with everything you could think of. Valet parking. Staff is super friendly, professional, courteous, and hospitable. If all the Aston Hotels function like this.. then I will have to stay at ak Aston whenever we're on vacation.
Fantastic - 5 Diamond Service
MeowingKitty
(Victoria, Canada)
Customer service was top notch, and better than we've had in some 5 diamond properties.
Girl on bell desk was at the car instantly when we arrived to help. Mary on the desk was the consummate host, and as mentioned - some 5 diamond places could take a lesson from their team.
Had a 30th floor with 2 bedrooms. Lots of room for the family. Fantastic to have the kitchen with 3 toddlers.
Air conditioners work well, but temperatures fluctuated.
Great experience here! Extremely clean spacious rooms, friendly staff and possible upgrades! A walk to the beach and Luana supplies the beach towels! Very convenient for shuttles right outside the hotel. A walk to shops too....already booked again for next year!
A very nice hotel slightly separated from the crazy part of Waikiki
Tim B
(Jakarta, Indonesia)
I strongly recommend the Luana Waikiki hotel. The hotel has been there a while and is very comfortable. The room I had included a kitchenette which was great to have. It is next to Fort Derussy Park which is a large green space in Waikiki.
This is a good option for people who don't mind not being right on the beach and would like to stay in a bit of a calmer option.
Wonderfull location
5travellersGatineau
(Gatineau, Quebec)
Located right at one end of the "strip", so much less hectic, but still close enough to the activity. The hotel is clean, and comfortable; some renovations while we were there, but nothing bothersome (seems the hotel made sure of this). The staff is very helpful, very friendly and knowledgeable. Housekeeping was good. Rooms have been renovated, but a microwave in each room would be a definite plus. Pool is great and clean. BBQ area is clean and functional. There is a "meet and greet" three nights a week (wine, beer, cheese and crackers & entertainment) what a nice touch. Vouchers for the restaurant attached to the hotel is a great perk. Beach is a less than 10 minute walk. Stayed there for 9 nights, would certainly do it again.
I had a wonderful time while lodging at the Luana Waikiki location..The Staff their Outstanding!!!!
Sayyes3
The Staff treated me Like Family Or A like a Good Neighbor, It was easy to talk with them every day while my stay which was for more than 45 Days...They offer Free bike and Dvd movie use..Weight room and pool...etc. Gas station and stores Next door and the Beach and Shopping Only I Mean ONLY a Few blocks a way Like 5min In a Car!!!
You can See the Ocean From my balcony....
I would like to Thank All of the STAFF Here I MEAN ALL and these are some // Martha,KIM,James.W,Jessica,Joan,BETH,JACE,REbecca,TONY,JESSE,JOHN,AL JOHN,ALEXIS..etc Whole staff Made Me Welcome and Safe and I look forward planning my next time Here..
WKMoody Rm 1014 oct 8 - nov 22 2019
Enjoyable
austinsmyers
(Tamworth, Australia)
First time in Hawaii but we really enjoyed our stay at Luana. It was far enough away to be quite but close enough to go out and about. We had 2 kids 4 & 7 and they found the walk fine and very safe. We walked back late most nights and always felt safe and we didn’t see any homeless around the motel.
The park is lovely and green and great to wake up to every morning.
The walk to duke statue was a bit long if that’s where you wanted to swim but to go straight through the park wasn’t long to the beach.
Plenty of shops to look at while walking to your destination and there is plenty of walking to be done if not in central Waikiki.
Also being positioned where it is was great for the Waikiki Trolley. And it was also easy to walk down around Discovery bay which is a bit slower than The main area of Waikiki.
I took a bike one morning which was great to get out and see the town a different way.
Staff were all nice when we were coming and going.
They have chairs and umbrellas which is part of the ammenities fee.
The room was nice. It was very clean and comfortable, loved the bed. We had a 1 bedroom and we had 3 adults and 2 children and found it to have plenty of room. Asked for a few things during the stay and they were brought up really fast. Remember most of Hawaii keeps the traditional feel so things seem old but they aren’t and if they are old they are well looked after.
We would stay here again for the price as it was cheaper than central Waikiki places but it definitely lived up to our high expectations.
We stayed in a suite with a view of diamond head. It had a lot of room and was comfortable and felt like being at home on vacation. It was close to all of the Waikiki attractions and had great views. What really made it remarkable for us was the staff. We went to the rooftop reception and the sunset views were spectacular. While we were there the staff was very helpful and gave us a lot of information regarding restaurants and tips about tours and getting around. The pool was nice and never crowded and the beach was nearby. You can get beach towels and chairs at the desk. It felt like staying with friends more than at a hotel.
Affordable and well located but pool out of order!
highdeez
(Melbourne, Australia)
Picked this place solely for its affordability and the nice looking pool. Important for expensive and hot Waikiki. Hotel is well located for shopping with the beach a 10 minute walk. Rooms have been updated and a good size but missing a bedside lamp due to the bed being uncomfortably close to one wall. Was missing a TV remote and a HDMI cable for our free DVD rental but was fixed promptly. Air con was present but in a cheap and extremely noisy after market add on. Would benefit from a ceiling fan.
My major bug bear however was paying the $200 "resort fee" which was non-refundable to then find out from a notice in the lift that the pool and spa would be out of order for our whole stay. No mention of this from the staff or even a reduction in the fees to compensate for this. Resort fee is a joke, considering their free shuttle seldom arrived and the route too complicated, so we took the public bus which was quicker. I realise that the pool needs maintaining but some compensation needs to be made to customers staying there as having a functioning pool is pretty important in a place like Hawaii.
A good budget hotel but it might pay to call the hotel to make sure their pool is in working order if this is very important to you.
PRETTY BASIC ROOM BUT VIEW OF DIAMOND HEAD WORTH EVERY $
rickt2311
(Melbourne, Australia)
We stayed here for our last 4 of our 14 nights. Our requests when booking a year ago was HIGH FLOOR WITH VIEW. Well we certainly go that! The room is basic but had everything you need & plenty of stations to charge your devices. Air conditioning was on 24/7 & was beautiful a cool. Kitchenette was laughable just little fridge, microwave, kettle & 2 burner cooktop sink was bathroom sink to use. Didn't mind us we never used it anyway except to keep our drinks cold in fridge. Loved that there was a shop on same level as pool which was cheaper for smokes for my husband than anywhere else. Grabbed some nibblies from there too. It's a bit dodgy everyday there were police officers & cars(one day at the one time we counted 6) there looking for some girls (prostitutes) & going up & down the lifts 1 day they even had the fire department come too. Every day we had to complain about not having hot water to shower. Our last morning we had to be up at 4am to catch our 8am flight back to Oz & we had cold showers AGAIN. Very close to main shops & restaurants. Never used pool or BBQ area we were all about exploring especially coming all the way from Australia no time to sleep except when you have too. LOVED the concierge desk they were very helpful booked a couple of tours through them.
Fantastic views in a central location
Jackjasa
Fantastic views of Ala Wai Canal, the sea and the skyline. Great pool and BBQ facilities and the staff and activity booking desk was helpful and knowledgeable. A very short walk to the beach and major shopping and T Galleria where the Trolley buses depart, so very central to get around easily.
Pool Sun & Sleep with a View
SlapMeandCallMeSilly
Located to all that is Waikiki. Short walk to the beach and shopping. 6th Floor outdoor pool with multiple cabana with full morning to afternoon sun. C-store and laundry on same floor as pool and car rental agency on main floor. My room was on the north side and had wonderful views of the Canal and the golf course.
Dated hotel, needs some updating. A little less expensive than other hotels in the area. Coffee provided was Excellent. No frills but all we did was sleep there anyway so it was fine. Walking distance to a beach. Long but walkable distance to the shopping. Elevator was clunky but worked. Covered parking area a bit small but was nice to have. Did not like paying the $30 extra a day for parking. And was not expecting an additional $130 cleaning fee, but we had booked through a different site, not Ewa directly.
Between Hostels and High End
James L
The Ewa Hotel reminds me of a cross between some places I've lived. I've lived in cinder-block military barracks, and I've lived in an old building in San Francisco. Like the SF apartment, it's close to natural beauty. One of the reasons I chose the Ewa between the lower-cost hotels is that instead of window air-conditioning units; noise right over the bed, the Ewa has quieter units, and they work well. The other reason is proximity to Waikiki Wall / Queen's Beach. The cleaning staff is excellent and pro-active about removing wet towels to keep humidity down. One disappointment - the roof deck is not handicap accessible - the elevator stops the floor below. During our stay, the other guests were friendly and the staff was excellent. Advice from another review - get a balcony unit! Even though the balcony is small, we were very glad to have it.
Run down
sfmattyb
(Los Angeles, California)
This is another of the old-and-tired Waikiki hotels in desperate need of renovation and TLC. The price was right but you basically get what you pay for. Good location, on the quiet side of Waikiki and close to the beach, but definitely no frills and no amenities. The room and property overall are tired. The front desk staff all seemed less than excited to be there.
Cheapskate
Misheel C
I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.
Eww...
Wandererz808
(Honolulu, Hawaii)
I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful.
Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.
