Having stayed in a Four Seasons property the night before I checked in to ESPACIO, my standards were high – and ESPACIO far surpassed them. From the moment I arrived to the time I departed, the entire staff provided a seamless experience that left me impressed over and over again. The hotel’s butler, Wesley, was more thoughtful than I could have imagined, arranging an incredible in-room breakfast that delivered on even the smallest of my preferences. Then there are the rooms – expansive suites that cover an entire floor complete with a roomy private balcony and outdoor Jacuzzi. I woke up to the most incredible view of Waikiki Beach. It’s amazing how you can feel so relaxed and at peace while situated in the middle an incredible, cosmopolitan city. Don’t miss the rooftop infinity pool (there is a spa on the same level) and onsite dining at Mugen – all very worthy of a visit. , I’ve never been to a hotel with more thoughtful, personalized service and amenities. Considering there are only 9 rooms, I feel very lucky to have secured a reservation and can’t wait to come back.
5 Diamond......
brent434
Service above and beyond for every guest. They really do care about every person, and their experience to be special and every detail cared for. We were able to enjoy the private luxury that every discerning traveler deserves.
Amazing location, Amazing property, Amazing service
Y1001OUgregc
Outstanding service - personalised and attentive without being intrusive.
Hugely spacious accommodation - complete relaxation in the heart of the buzz of Waikiki. Complete win, as I get to chill while my wife and kids get the action they're seeking.
Love this place - will absolutely be back!!
The best place to stay on oahu.
Derek D
(Lihue, Hawaii)
There is no place like the espacio. The rooms are amazing...from the ocean view to the detail of the pillows, everything is exquisite. The ohana at the espacio is above and beyond. We celebrated our birthday, and the staff took care of everything. We made a special request for afternoon tea and it was delightful. We are looking forward to our next stay!
A bit like faulty towers
James K
(Auckland Central, New Zealand)
After reading reviews tried to check in here today from Halekulani as have had 10 days there. Really odd set up. Basic apartment building entrance. Lots of people downstairs but nobody could show lobby. Then lobby not open. Pretty sure all the positive reviews are PR bluff. Definitely not high end service so flagged and back to Halekulani, which is ok but not amazing rooms. Note Espacio also has one of those Israeli? moisturiser brand salesmen hawking outside. All together seems a bit low rent.
Central Waikiki location, spacious accommodations and friendly staff
Eileen D
(San Francisco, California)
This property is located mid-beach in Waikiki and has terrific views of the ocean from well appointed and spacious rooms. Ours was a 2 bedroom/2 bath with a sleeper sofa. It fit our group of 6 (2 adults and 4 teens/20's) well since we could escape to the beautiful big balcony if needed. Having a full kitchen made it easy to be COVID conscious and eat meals in. There are many tasty and authentic take-out/delivery options nearby as well. The staff are super friendly and relaxed. The parking is free and though you currently have to reserve time at the pool and BBQ, it is well managed and the areas are thoroughly cleaned regularly. We really enjoyed our time there and hope to return on a future trip to Oahu.
Service is Outstanding
codester14
(Provo, Utah)
This hotel has a great view and is super close to the beach front at Waikiki which you can’t beat. The service we received here was outstanding. Everyone is super friendly and very willing to help make your stay better. Would definitely stay here again!
Come Back to Hawaii
farmerjohn
(Houston, Texas)
We had a great stay at the Aston. The room was very nice and very clean. The staff was very accommodating. We had a two-bedroom unit looking directly at Waikiki beach. Absolutely beautiful view. Valet parking was included and was very quick to retrieve our rental car.
We were a party of four and had to do the coronavirus testing within 72 hours of our flight departing to Honolulu. We used the Costco/AZOVA mail-in test. We delivered our test to UPS early on Thursday afternoon and had results by 8:00 am Saturday morning. (Flight left at 6:00 pm on Saturday.)
We have been to Waikiki at least eight times before and could not believe how few tourist there were. Absolutely empty. (Probably 5-10% occupancy.) If you are even thinking of going to Hawaii, I would encourage you to go. They really need your tourist dollars.
Best Stay In Waikiki
alphadixon
(Mobile, Alabama)
I have stayed at other places in waikiki, but this was my absolute favorite! The Aston Waikiki Beach Tower is in perfect proximity to everything that Waikiki has to offer. Waikiki Beach is a 5 minute walk (if that),and Kalakaua Ave (the main strip of Waikiki) is a 2 minute walk away (if that). The Aston Waikiki Beach Tower itself is in great condition. I did not notice any structural defects nor did I have any problems using any of the facilities. There were social distancing protocols in place. The protocols were not intrusive and quite easy to follow.
I stayed in room 2101 for 6 nights with my family. This was a two bedroom oceanfront suite. The suite totally satisfied all of our needs. The suite was immaculate, and everything was in perfect working order (despite there being written instructions, I couldn't figure out how to use the convection oven). The suite size was perfect for our family of 6. The suite and floor 21 was quiet, it never felt cramped, or as if we were intruding on each others personal space. The view of Waikiki Beach and the ocean was amazing!
The front desk staff and management were awesome. Very friendly, accommodating and helpful. I had a minor issue with one of the valet attendants. I mentioned the issue to the manager. The manager genuinely listened and apologized profusely. I was so surprised and pleased by the manager's attention to my issue, it literally warmed my heart.
If I had to stretch my mind to complain about something, it would be the entrance from the parking garage. I was told, by the valet, that self parking was on the 3rd and 4th floor. If you park on the 4th floor, you have to walk down to the 3rd floor to enter the building. (My room key would not open the 4th floor entrance)
Overall, I loved the Aston Waikiki Beach Tower. I highly recommend staying here. This will definitely be my go to place to stay whenever visit Honolulu.
1st vacation during Covid
1Melissastoner
(Portland, Oregon)
I highly recommend this hotel. They were incredibly accommodating for the 6 of us gals in the group. We will be back. Very clean. Beautiful Ocean views. Large kitchen. Walking distance to everything
They offered lists of restaurants and shops that were open during the pandemic. Everyone was so friendly
I visited this hotel in 2012. I came back to this hotel again during the pademic. Really enjoyed my stay. Hotel staff is very friendly as usual. Check in is smooth. They want to review your covid 19 testing result from the state of Hawaii website. The hotel is very quiet. There are guests staying but I don't feel it is crowded, which is a good thing. They have hand sanitizer at the lobby near elevator. They also advise to only ride the elevator for 2 persons at a time. House keeping service is stopped. If you need to get a new towel, you have to book an appointment, which is totally fine with me. The room is equipped with full kitchen set. There is an entrance at the back of the hotel where you can access the Hilton Waikiki village and walk on the beach. The best part is the public parking behind the hotel is currently free, which saved me quite a bit money. Mcdonald is across the street and Ala Moana shopping center is a short distance. The hotel is maintained very well. I only was there for 5 nights. I observed crew cleaning the ground floor etc. Overall, a very good place to stay while visiting Oahu.
Beware of Booking Ilikai Resort through Waikiki Beach Rentals
Norm C
(Penticton, Canada)
We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19.
BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners.
Stay Away!!!
5 Year Anniversary Vacation
shaunab90
We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.
Nightmare management. Old smelly building
HatesIlikai123
Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me.
Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel.
We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob
Regret Booking Ilikai Resort with Waikiki Beach Rentals
nicenurse
(melbourne)
We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then.
Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.
7 friends & myself stayed @ Aqua Oasis and it was amazing, Olivia was the best! She was very accommodating with our reservation d/t COVID but it all worked out and she gave us tips of fun places to go
great family budget hotel
evamt2018
(Los Angeles, California)
The reason why we chose this hotel was the full kitchen which is hard to come by in Waikiki. It did not disappoint, though the framing around the kitchen window was old/stained. The furniture in the room was also more dated than the pictures suggested, but I think this is hotel is perfect for a family looking for a great budget hotel in walking distance to the beach. Get a room on higher levels (7th or 8th floor), facing the beach and away from the elevator - our room was next to the elevator and we did hear the elevator's motor going day and night. Our large patio with nice view towards the beach was a nice surprise. All of the hotel staff is extremely friendly, check in and check out went really smooth and all of our requests were attended to quickly. Would stay again!
Exactly what we needed!
andreainesvelez
(Anchorage, Alaska)
Our stay at Aqua Oasis was exactly what we needed. It is so close to all of the great food, shopping places, and the beach! The staff were all so incredibly friendly and hospitable, we definitely felt taken care of. Thanks again!
One thing to be aware of, however, is parking fees. There is an expensive fee to park your car at the hotel. There is a less expensive lot across the street that only takes cash ($25/night).
INCREDIBLE STAFF & HOTEL!! We will be back year after year!
J0hnC8
(Chicago, Illinois)
From the moment you enter this hotel the staff is FRIENDLY & ACCOMMODATING! Mike (valet service), Olivia (front desk) and my housekeeper (#415) were amazing...day after day! Whether you are leaving for a day at the beach or returning from a wild night out...this staff is AMAZING! They love this hotel and it shows with every guest... day after day! I can't say enough for how quickly they respond to your needs with a smile.
Book your next vacation here...Enjoy every moment! John C.
Totally worth it!
763meshap
(Honolulu, Hawaii)
I really enjoyed my stay at this resort hotel! I usually do not write very many reviews...but that's how impressive my stay was! The rooms are very spacious, modern, and clean. I really appreciate the housekeeping team....I felt totally confident in the cleanliness of the room (especially during this pandemic).
The front desk staff (specifically the front desk supervisor, Olivia) was amazing! During my stay, there were a couple of hiccups outside of her control...somehow, almost as if by magic, it's as though Ms. Fields anticipated and provided resolutions before I even had a chance to ask for one...on more than one occasion! EXCELLENT CUSTOMER SERVICE! Bravo!
My husband and I stayed here for the winter last year, and really enjoyed the location, our view of Diamond Head, having two bedrooms, a kitchen and parking. We liked it so much we booked our return trip before we left to head home for the summer. We were aware some plumbing and air conditioning work was to begin in the spring, and last throughout the summer. The hotel/condo association decided not to do the work during covid, despite the hotel being shut down, and very few residents in the building. 10 days into our 6 month stay, November 10th, we get notice that there was a “catastrophic plumbing failure” and we would not have use of our kitchen sink. One week later and 2 additional days of no water at all (which also means no AC) we were informed that it wouldn’t be fixed until mid-January. We did place a call with the condo manager, Craig, to try to understand what was happening, and he was very rude and dismissive of our circumstances, and not willing to work with us to perhaps move to another condo in the building, etc. Note that this is only at one end of the building. BUT the whole building will need to be repaired at some point.
Best to wait a few years for all the repairs to be completed and come back, otherwise you’ll have to put up with constant disruption due to repairs.
Great location ..... just disappointed
Amrit64
(Merritt, Canada)
This is actually our second time staying at the Aston Waikki Sunset. The first time was great and the location is awesome so we thought we would book here again. We found the staff at the front desk to not be very friendly from the minute we checked in. We asked about the hospitality shuttle that the hotel provides and the staff member just acted like he knew nothing about it. There was another guest who overheard our conversation and she mentioned that she had been there for a few days and had been paying for cabs because no one told her about the shuttle service. Clients should be made aware of the services that they are paying for in the resort fee. Housekeeping was also not up to standard. The hotel as a whole needs a facelift starting with the Lobby. I definitely would not be staying at the Aston Sunset again nor would I recommend it. It's sad because the location is perfect.
WARNING :BLACK STUFF COMING OUT OF AC.
Odyssey617496
Black particles over everything floor, rugs, walls, drapes, toilet seat, walls. Would not recommend at all for the elderly or young children. Or a service animals.Building is aware of this situation slowly switching out air conditioners over the next years. Read other reviews. This is more a public service than anything else. The rugs in the halls are filthy. I WOULDNT The men this property or to people with children elderly. Definitely nobody with respiratory issues at all. Location is great. Front desk staff is great! Building management terrible they should be ashamed to expose the public to this!
Great condo in a great location
Janelle T
(Saskatchewan, Canada)
We stayed here in January 2020. Our room was on the 19th floor with Diamond Head and ocean views. We picked this condo because of the kitchenette and its price. I loved having the ability to cook our meals in the condo, BBQ, or walk to a restaurant. I also like the fact that each floor had its own coin operated laundry. It is convenient that we can don't have to pack lots for our 10 day holiday. Our room was located right beside the elevators however there was no excess noise from them. I was pleasantly surprised. The front desk staff were cheerful and helpful when we had questions. A special shout out to Sandi,she loves her job and you can tell .
Not Worth the $$$$
glennhJ9125OA
Carpeting was not very clean. Sheets on Bed had holes in them. Housekeeping forgot to clean on scheduled day. Very outdated furnishings. Don't trust the pictures. No where near what You actually receive. Very disappointed in property. Property at Aston Banyan is in great shape. Use the VRBO for that property. Stay away from this 1980's place and no one seems to care . Also heard is was 40 % occupied at the time we were there. Wonder Why ????? We stayed here for 2 weeks and I couldn't wait to leave this place.
didnt believe i had made a proper reservation through the airport. showed them a negative covid test and travel qr. where Lance my front desk attendant then went and spoke with his manager for a long time.
Not like the pictures
keshamcmillon77
(Raleigh, North Carolina)
Buyer beware hotel is really old, rooms are outdated and paint is peeling. Staff was decent but really didn’t help with things to do. The hotel restaurant is closed due to Covid-19 The pool also has weird “COVID” hours it closes at 3 which is the hottest point of the day.
Not the best
CEOHotelReviewer
(Philadelphia, Pennsylvania)
The palm trees fit the look of the hotel. But the inside could be better. I would maybe recommend staying here again but based on other reviews it would be less likely. And one more thing. I saw blood stains behind the hotel. What's going on back there??
Four nights here was enough
OutdoorAdventures_70
(Christchurch, New Zealand)
Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.
Great location
debbie5131
(Edmonton, Canada)
We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.
James was a friendly, outgoing, funny, and charming employee that assisted us with our day trips to the east-side if the island. It was a pleasure working with him and was on point when it came to recommendations. Despite lots of areas being closed, James listened and went to work on finding what we needed. If you stay here or near by, please come visit James at the concierge service desk. He knows his business. Thanks James!!
Disappointed
pnai1989
(Kapolei, Hawaii)
booked the partial ocean view which they said it was with pull out couch bed but they arrive they decided to upgrade us to the penthouse which I was excited however when we got to the room it wasn't much of an ungrade than I thought. Only on the bathroom was the upgrade since two since but no extra room and no pull out couch. smaller than I thought it would be. looked bigger in the pictures even in the penthouse suite. coffee pot was dirty so we requested for a new one. took us 30 mins to get a new one and I had to call twice since maybe they forgot. no numbers were provided to us to call for any service. not even a TV guide. the remote had no cover they used a tape just to cover it, clear tape may I add and can see the batteries. hardboard right? felt the dust in the air. elevator wasn't good the third one wasn't even cleared and kind of dirty. as I booked this they said it would be great and just went under new renovations but major disappointed the condition of the hotel. hotel bed was very comfortable thou. the bathroom door maybe had a whole or scratch but they just put paint over it which you can definitely tell but they didn't even try to match the paint with the same color just another color it. hallway was dirty when we went in our room. the location was great and parking was what I expected from Waikiki. Just expected it more to be better to be honest. Out of all the hotelsI ever stayed at to be honest this was the worse sad to say.
my review
luckydcr
(New York City, New York)
lovely stylish hotel. have been coming here since 2012. The exercise room needs an update. Everything, other than that is fine. friendly staff and within walking distance to the shopping center, hilton hawaiian village and many restaurants. great stay.
You pay too much for what you get...
Flora B
The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.
First Class Customer Service
Adrienne M
(New York City, New York)
I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine.
I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit.
When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.
First this hotel is NOT what the site pics show! Room wasn’t how it was presented and we were deceived! RESPRT FEE FOR WHAT???? Charging $200 plus when all “resort accommodations” are closed!!! Parking inconvenient and cost even more which should be covered by “resort” fee! Manager less than helpful told us we could to stay someplace else?? Worst experience in my years of travel ever!!! Rooms outdated and beds like laying on plywood but were made to believe them switching to the king we reserved to begin with was them accommodating!!!!
STAY AWAY! Tried to Double Charge us!
kauai_tc
STAY AWAY!
On Saturday, December 12, I made a reservation for my fiancé as he was traveling last minute from a neighbor island to get our dog surgery at a vet hospital there. I booked the reservation online. It was paid in full. All fees covered as stated in the confirmation receipt email.
After making the reservation,I called the hotel to request a King size bed for him because he is tall. Guest service agent RON answered the call. First he said he didn't see the reservation yet which was fine because I just made it and he said it takes about 30 minutes to come through. While I was asking about the request, he tried to hang up on me, I asked if when I called back I could request a king bed and he sounded very frustrated and in a huffy voice said "why didn't you choose it online?" I told him there wasn't an option to, and he said "well I don't know where you made your reservation then" which made me so confused because I know I made it for the pagoda hotel, and then he went further is a sassy tone that "having a king bed was an upgrade, whatever room we give him is what he gets". I have worked as a front desk agent before and the way he talked to me was extremely rude and unwarranted. It was just a request. If it was more for an upgrade there is a polite way to inform a patron of your establishment. Going on...
When my fiancé finally got to the hotel at around 9pm, after checking our dog in for surgery at the vet hospital, he called me and asked if I paid for the room already because the front desk agent RON said he needed to pay more. I was on speaker phone, and I said I paid in full I have the receipt stating all charges including resort fees are paid, and that a credit card should only be for incidentals like if you take anything from the mini bar. I said I called earlier and tried to request you a king bed but the front desk agent was very rude and I wasn't able to. My fiancé said RON was shaking his head in a NO fashion while I was speaking. Then RON proceeded to say the credit card was needed to pay all the resort fees and hotel fees. (which I have already paid for as was clear on my receipt!) He was lying about me not calling earlier, very rude, and tried to double charge us more for fees I already paid! Why did he not ask for the receipt to be emailed to them? Or shown for his reference? This is just unprofessional.
As a result of this horrible experience at the front desk with RON, my fiancé was so put off and frustrated, he went back to the vet hospital and slept on the front steps in the cold air exposed and in danger. It was late, and all he wanted to do was sleep in a safe room. But we had already used our hotel money and paid for a room that the front desk agent wasn't letting us check into unless we double paid for resort fees!
This experience at The Pagoda put my fiancé in danger and I will never stay here again. My family has been staying at the Pagoda our entire lives and we were always treated with warmth, civility, and professionalism. We are Kamaaina, and I am heart broken that my fiancé was treated with such poor attitude by an ill mannered misinformed front desk agent.
I emailed management about this and have had no response and it has been over 2 weeks. And they still charged us for the room. BEWARE!
MY ADVICE. Stay away! The location is NOT WORTH THE MONEY. Stay somewhere better with more professional experience service agents.
Perfect location
stevecr0cker
(Coupeville, Washington)
Great customer service. Very nice to be able to walk to Ala Moana beach without having to drive and deal with parking. Also convenient to an excellent variety of restaurants and bars. And, cannot say enough about the cleanliness of the place.
Will come back again and again
mommason808
This 2 nights stay was for staycation. Was having renovation at home so i went and get a room. I was able to sleep longer and i was very comfortable. Would love to come back again soon. Love the free coffee and tea in the room.
Thank you! Aloha.
HeatherY264
(Henderson, Nevada)
I loved my stay. It was a great choice for my first time I. Honolulu. Friendly staff, beautiful pool, close to walmart and beach. I like the movie service, someone helped us with the movie machine. Good wifi.
I visited this hotel in 2012. I came back to this hotel again during the pademic. Really enjoyed my stay. Hotel staff is very friendly as usual. Check in is smooth. They want to review your covid 19 testing result from the state of Hawaii website. The hotel is very quiet. There are guests staying but I don't feel it is crowded, which is a good thing. They have hand sanitizer at the lobby near elevator. They also advise to only ride the elevator for 2 persons at a time. House keeping service is stopped. If you need to get a new towel, you have to book an appointment, which is totally fine with me. The room is equipped with full kitchen set. There is an entrance at the back of the hotel where you can access the Hilton Waikiki village and walk on the beach. The best part is the public parking behind the hotel is currently free, which saved me quite a bit money. Mcdonald is across the street and Ala Moana shopping center is a short distance. The hotel is maintained very well. I only was there for 5 nights. I observed crew cleaning the ground floor etc. Overall, a very good place to stay while visiting Oahu.
Beware of Booking Ilikai Resort through Waikiki Beach Rentals
Norm C
(Penticton, Canada)
We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19.
BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners.
Stay Away!!!
5 Year Anniversary Vacation
shaunab90
We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.
Nightmare management. Old smelly building
HatesIlikai123
Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me.
Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel.
We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob
Regret Booking Ilikai Resort with Waikiki Beach Rentals
nicenurse
(melbourne)
We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then.
Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.
Cannot beat the location! Be sure to book the deluxe or oceanfront! Rooms are very efficient and remind me of a cruise ship. Good soaps, sheets, and complimentary beach towels. This is a great hotel for travelers who are going to be out and about. No pools, no frills just a nice place sleep and relax on the Balcony for sunsets. Beds are not queen sized.
Spend the extra dollars to stay elsewhere
midwesterner2020
(Cincinnati, Ohio)
staff is friendly; service adequate. Rooms updated, but very small. No bathtub. The open-air lobby is uninviting & crowded with restaurant customers; no amenities or pool just front desk & rooms. forgo
Hidden Waikiki Stay
310WaikikiTraveler
Affordable, clean, and comfortable location. Easy to get to the beach, dining, shopping all at your doorstep. Quiet venue to relax and re-charge. Within walking distance to Ala Moana, Rainbow Drive-In- Leonard's, or take The Bus.
As always top notch
Cee1818
(Newark, New Jersey, United States)
Perfect location wonderful staff. The circle hotel is located centrally for easy access to everything in Waikiki. The view from the oceanfront room is absolutely spectacular. The staff is friendly and very accommodating.
Amazing Anniversary Hotel Stay Right before Covid19
UnicornMomLin
This was our first stop in Honolulu. We spent a week here at the circle. They even upgraded our room and we had the most beautiful view. Loved the kona kurig coffee in the room. The newspaper delivered daily. The location omgoodness you cannot beat it. We walk across the street and snorkle for hours. We had breakfast downstairs by the window and Eggs and Things. I cannot wait to come back one day. I absolutely fell in love with Honolulu right then and there. The staff were amazing and always cleaning and full of aloha.
DO NOT RESERVE A STAY UNTIL AFTER COVID ZERO CANCELLATION POLICY!
TiffnEd756
(Kinnelon, New Jersey)
We stayed there about 4 years ago because it was close to the airport after inter island flights and it was fine. I was raised on the Big Island and come home every year. This time I booked again for the same reason, coming in from Kauai and leaving the next day for the mainland and had no early flights to Oahu. I booked through Expedia because we needed a car also. We ordered 6 Covid tests, arranged testing before we leave and flying direct flight front row of first class to keep as safe as possible. Well, They announced yesterday that Kauai was back on shut down. I just cancelled our entire 8 day trip, too many shut downs, of which I totally understand, I don't want to bring it to my beautiful home.
They would not refund the nights stay, I understand hotel policy, however, I would expect some type of exceptions be made under these circumstances. Every other hotel, air, excursions, rental vehicles were able to be cancelled except this one hotel. Absolutely ridiculous especially given the need for tourism dollars in Hawaii. Sad.
Great Location for Downtown
TweedleDeee
(Huntsville, Alabama)
If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart.
Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day.
Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades.
This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.
Staff member NIZ is awesome
mosesf2015
I checked in on Friday 6 March around 2pm. My room wasn't ready but front desk found 3608 available so I assigned this one. When I walked in it smelled like cigarettes had been smoked in it but more importantly, I was amazed at the size of this room. I was greeted with a fully kitted out kitchen (except an oven) that could fit three people easily. After this was a huge lounge, great carpet, leather lounge suite, decent size HD 40" or more TV with cable, and seating for at least five people. Probably more given the space it commanded. A slide door separates it from the master bedroom (that's how I would describe it), including another TV screen, office desk and this room was also huge. It also has a washer and dryer and ample wardrobe space. I think the ensuite needs an upgrade especially the bathtub, the tv in the master room doesn't work, and the internet too.
I called front desk and spoke with Niz. We both tried trouble shooting looking at the equipment but that wasn't the problem. Niz called the internet provider and they couldn't find what the problem was. I couldn't log in to internet and I had two university guest lectures to give in: 12-3pm and 6-8pm. It wasn't until 1am in the morning when Niz rescued me and put me in 3805 so I can get an internet connection. Wow! This room was awesome. It was certainly an upgrade. It was immaculate and a step up from 3608.
Niz has been at the Aston for a decade or more and an able supervisor. She went all out to make sure my stay was comfortable so I would like to commend Niz.
Couple vacation
I3109UAjoem
Very very dissapointed with the hotel, it is not as advertised! The room smelled and the furniture was outdated and old. Turns out it is a Time-share room which I was not informed of at any stage, thus the lived in smell!! We were moved the following day to another room,better view but still SMELLED! Bed(s) were old and uncormfortable. All in all, a very poor start to our vacation. The restaurnat in the lobby doesnt even belong to the hotel either. Overall, not as advertised, expensive for what is on offer, and no contact with management either during or subsequent to the fiasco. The front staff were very nice and tied to help in a situation that obvioulsy they have no control over.
Location is everything
DBKuper
(Green Cove Springs, Florida)
We need to stay in Chinatown for business. This was a very good option as it was centrally located and the price was right and we knew people who had stayed here and the reviews were pretty good. Edit appears to be a bunch of condos or such that are rented out nightly as hotel rooms. So I think that the furnishings might be a little different. The rooms are outside and in some respects but our room on the 31st floor facing east toward the mountains was very very spacious with a mini kitchen dining table and chairs and a desk and a large fridge The bathroom was adequate and the bedroom side was quite large. My only complaint about the bedroom side was no chair or sofa or any place to sit. Service was very good and the best thing about the place is the pool the pool is a little oasis in the concrete jungle on the 11th floor and just perfect
Affordable place if you want a kitchen, not the most comfortable overall
rath365
(Chicago, Illinois)
I've stayed a few times here and each room is hit or miss. The constant seems to be the very hard beds in the rooms. I deal with it as when I'm traveling for work I like to have a kitchen so that I can cook for the longer stays that I'm there, however I think I may be looking for different places in the future. I would be willing to spend a little extra for a more comfortable mattress. The rooms could really use a remodel as most of them haven't been updated in a very long time.
Clean, but needs loads of updating.
DNASAM
(Fremont, California)
The studio was clean, but the furnishings and place looked really drab and old. I would stay again because of the location, but needs serious updating. The staff was extremely courteous and professional.
Fit the bill
slandcprice
(Seattle, Washington)
Dated cabinetry and furniture but overshadowed by excellent location and helpfulness of the staff. Easy walking distance to the beach as well as easy driving access to the freeways, grocery stores,the rest of downtown, and most importantly Leonard’s! We will be back.
great place to quarantine
brianhaley2020
use door dash and instacart for food and groceries. Safeway's direct service does not work. whole foods version does seem to work though.
the trash chute is at the end of the corridor, and so is laundry. no detergent, but the machines can be run with an app - no quarters needed.
pool closure
tomwR6873ZB
(Melfort, Canada)
0880611
They are advertising staycations, but the pool is closed due to the Coronavirus , how dumb are they, chlorine is the only thing that will kill the virus. They should make everyone go in the pool
I think we are going to far as to cancel everything, yes you have to take precaution, wash you hands and don’t touch your face, but to close down the one place where there is no virus is just plain stupid
We had a amazing stay, highly recommended for family!
The rooms are clean and sanitized very well!
Staff on property are friendly and welcoming!
The swimming pool and cabanas are absolutely amazing for all family and friends to enjoy a beautiful vacation!
First Stay - Not the Last!
honoluakane
(Berkeley, California)
I thought the hotel was great from staffing, room size and amenities, physical distancing signage, and valet parking. The hotel's view of the park is awesome and it was great to be centrally located to nearly everything. I will definitely return.
Reopening staycation
Voter2020
(Ewa Beach, Hawaii)
We appreciate the preventative measures implemented by Luana Waikiki Hotel & Suites. The room was clean and provided 75% ethanol wipes. The remote control was covered in plastic, and only one person in the elevator at a time, unless in the same household. The noon checkout was a boon. We had a wonderful stay.
Not too bad
briannkatie12
(Honolulu, Hawaii)
Stayed here while waiting for a house after doing a PCS military move to Hawaii. Pros: great location in Waikiki, you can walk to the beach. Also a pretty good view from high up. The PS3 in the room and the assortment of free games and movies was awesome for my wife. Cons: tiny bathroom. I’m 6’4” and the shower was at my chest. Also you can’t open the door if someone is sitting on the toilet. Also the refrigerator is small and the freezer section wouldn’t get cold, so if you’re not wanting to eat out a lot I wouldn’t recommend getting anything frozen. Overall it was a pretty decent value.
CAN'T WAIT TO COME BACK
BeachDreamR
(OKLAHOMA)
We spent 3 days in Waikiki just after they lifted the inter-island quarantine and the Luana Waikiki was AMAZING. From the moment we arrived to the time we checked out, the staff was super healpful and freindly. The location is the best with only a short walk across the park to the beach. Easy walking distance to great shopping and eats at Ala Moana Mall. Ten - twenty minute stroll to great dinner spots and other beaches.
Our Partial Ocean View room was clean and spacious with a wide open view of the park and ocean (not just a sliver of blue between buildings). That's one of the best things about the Luana's location-being on the edge of the park means there are no other high rises right next door blocking your view or looking right into your room. We could tell our room had been recently updated, but it still maintianed that traditional Hawaiian charm. There was a fridge for our snacks and leftovers and an abundance of storage and countertop space.
We spent most of our time at the beach, but the POOL sure looked inviting.
Can't say enough about how much we loved our stay at Luana. A big shout out to all the staff-especially Kanani- for making our stay soooo enjoyable.
CAN'T WAIT TO COME BACK,
David and Malialani
Big Island, Hawaii
We really enjoyed our stay, and would return again. The staff is friendly, and I especially enjoyed my experience with Jaime. Jaime’s has amazing customer service. He was extremely helpful, accommodating, and friendly.
Family trip
bensmami
(Honolulu)
It was a family trip which was fun until we had no electricity and there wasn't any backup generator. Other than that it was a great staycation family trip. The kids needed to get out more which we did. Thank you!
Best customer service
ponoedrado
Jamie was the one to check us in at the front desk and he was very helpful to make sure our stay here was good. I am a customer that comes and stay at this hotel every weekend and he's one of the reason me and my wife continue to keep coming. He always treats us with aloha every time we come every staff treats us very well but Jamie goes over the top everytime we come to make us feel welcome. Thank you Jamie for treating me and my family with aloha. keep up the good work .
Place needs to be shut down
isqueeze15
(Pearl City, Hawaii)
The clerk at front desk that worked at night was good and attentive but our overall experience was terrible. Our hotel room kitchen was dirty before we even got settled in. The room had roaches in the kitchen bathroom and room . There were termites in the cabinets and door. Ask housekeeping to come clean up the shavings and they did a terrible Job and didn’t even clean up the mess just basically swept it on the kitchen floor. Termite shavings reappeared after being cleaned up . Housekeeping is not very attentive and doesn’t bring anything to room . Rooms need to be sprayed for roaches and termites . Rooms need to be clean thoroughly and check being guest come.
Awesome Stay
K-town74
Great customer service and friendly staff, everything was clean and sanitary, located within walking distance within Waikiki, there’s a pool, gym, and rec center, nice panoramic views of the mountains and ocean, with lots of parking. Recommended to all!
Fine for a person like me that travels on Business
warren909
For repeat customers traveling to Honolulu, this is a great location. Easy to get in and out. I would say not for a 1st time vacation traveler to Hawaii. Most want a "Resort" type hotel for first trip.
Overpriced
jorgeotavio
(Rio de Janeiro, RJ)
It is a hotel that you can find in a roadway in the middle of mainland.
Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks.
If it costs 40 or 50 USD maybe it could be an option for someone.
It is a rip off the 17USD named resort tax.
Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here
I don't know what you mean for this line
prairiewind2015
Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.
Solid pick at a reasonable price
onbalance
(Northern California)
For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast.
If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available.
The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.
Scary Elevator Condition
871cruzr
Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.
