frommima 10/14/2019

I used to reside in Honolulu and have since been visiting for decades so I am familiar with Waikiki hotels. So when planning a vacation with a group of 7 adults (3 couples and a single), we were looking for accommodations that would allow us to have separate rooms, each with their own bathroom, and a common space where we could gather and hang out as a group. The issue was always privacy. The hotels with suites have big lobbies you need to navigate and packed elevators. Luckily I received an email from the Aqua-Aston Group advertising, Espacio The Jewel of Waikiki, and very timely as I was there at the time & was given a tour of the property by none other than the GM! Espacio is brand new, all-suites, ultra luxe & exclusive hotel (opened Sept 15, 2019) on Waikiki’s main strip (Kalakaua Ave) with the beach directly across. Shops, restaurants, cafe’s abound as you leave the hotel doors. Location could not be better. The suite includes an Audi, Mercedes or other high end vehicle that sits five. Suites: Nine floors each floor named after a jewel & opening into a private suite as you exit the elevator doors. They have 2.5 or 3 bedroom suites and all suites have 3 ensuite bathrooms plus a powder room. Note that all suites are the exact same size & layout & decorated beautifully. The details are bar none. They are meticulously designed with Moroccan touches and italian marble throughout. As you walk into the suite you immediately see the end to end balcony (the expanse of each unit) through the floor to ceiling glass sliding doors with your private outdoor hot tub, seating furniture on the balcony & Waikiki Beach beckoning you! There is a large living, dining, kitchen area with an open concept that is decorated in a crisp, light (white,beige, taupe) modern/contemporary design. In the living room there is a big screen TV with a large couch and chaise as well as a full size writing table. The dining room has a large glass/ marble dining table that sits 8 comfortably. The kitchen is fully equipped with glass cabinetry, pantry, Noritake cutlery & crockery, full size stainless steel ref/freezer, stove top, oven, dishwasher, pots & pans, Nespresso coffee maker, electric kettle, Wolf toaster, Wolf bagel toaster, blender, Henckels knife block to name a few. Yes, they thought of everything for you. This place is all about the details. The suite was teched-out. There are various panels throughout to control the music which can be hooked up to your playlist, lighting (with dimmers) and doors. Each bedroom plus the living room has a touch screen tablet (4) to replace booklets/binders/menus you see at other hotels. The suite has USB outlets throughout, Dyson electric fan and centralized A/C. The property has a restaurant which was not yet in full operation during our stay. A full on bar with all the wines (even the very expensive), liquors you crave. One of the bedrooms opens to the balcony and faces the ocean (it is smaller than the other 2 rooms but worth the view), 1 large room was facing the side of the hotel with floor to ceiling windows & partial view of the ocean, 1 room did not have a view but it is a very good size room with an alcove and a pull out bed for a 3rd person. The single pull out had a surprisingly comfortable mattress and same luxe linens as the king bed so it is suitable for an adult. All beds are king size. Also, I have to mention that the view was not an issue in the slightest because the rooms are so beautiful, well appointed and completely stocked with everything you could possibly need. Beddings, towels, pillows (6 per bed) are all organic from Japan. Motorized blinds in bedrooms in place of curtains. Two bedrooms have small mini refrigerators. Each bedroom has a flat screen TV. The bathrooms are spa-like. They have top of the line Toto toilets and the tubs and walk-in showers have rain showers as well as multiple shower heads on the wall. There is a sauna in one of the bathrooms as well as a soaker tub in the other but all have the walk-in rain showers as well as double sinks, except for the smaller room (with a view) just one sink. Two of the 3 bathrooms have an enclosed loo with a Toto, telephone and privacy. Each of the three bathrooms have FHI curling and straightening irons, Dyson hair dryer, Bulgari amenities, ample walk-in closets, safe in each room, wooden & silk lined clothes hangers, 2 organic bathrobes. A one piece ensuite washer/dryer with detergent is located ensuite.. There is a separate service elevator for the cleaning crew that leads right into the suite which you are able to lock from the tablet or control panels located throughout. The only drawback is that the suite was so comfortable we were happy staying in! Service: Outstanding service from the valets, doorman, security, cleaning staff & front desk ....... 24 hrs top notch service via ensuite tablet, picking up the suite phone or calling from my mobile when we were away. We were given their utmost service & personalized attention. This is the beauty about this small property, you don’t get lost in the melee. In the lobby reception lounge you will find a wine vending machine that allows you sample some of their wines. THANK YOU, to all the staff at ESPACIO for showing us the true meaning of OHANA!

LTI-MEMBERS (Chester, United Kingdom) 09/20/2019

This sensational new property has raised the bar in terms of ultra-luxury options in Honolulu. All under the watchful eye of GM Brent Kitsu. We will be reporting to our members in more detail in October, via our Honolulu Report

kristied12188 09/11/2019

I can sum up my ESPACIO experience with one word: WOW. As someone who travels frequently and has experienced many ultra-luxury properties around the world, ESPACIO exceeds expectations, especially compared to other luxury accommodations in Hawaii. There is truly nothing like this in Waikiki right now, perhaps in Hawaii itself. From five-star service/amenities to high-end design touches to incredible views - especially the rooftop pool area - ESPACIO is made for travelers looking to have every whim catered to. I had the best night's sleep in a bed that felt like a cloud. And the in-room wine amenity was a superb touch. Can't wait to go back, especially to experience the onsite restaurant Mugen.

ejkelley 09/11/2019

ESPACIO is beyond compare. I was fortunate to enjoy a two-night stay and feel words alone can barely begin to describe it. For the cosmopolitan traveler who seeks solace and privacy, yet thrives at being at the center of it all, ESPACIO is the ideal retreat. An incredible concept in luxury hospitality unrivaled in Waikiki and perhaps the world.

337jimr (Las Vegas, Nevada) 08/25/2019

I just spent 3 nights at this property which is under a soft opening. With my job, I get incredible opportunities to experience some of the best five star hotels and resorts around the world and this was up there with the very best. I have no doubt that they will soon be named one of the top hotel openings of 2019 and the best new hotel in Hawaii. First of all, this is not a standard hotel or resort so you should set your expectations. This feels and looks more like a private serviced group of luxury residences than a hotel. You are treated like family from the second you arrive (actually weeks before you arrive when the concierge contacts you to pre-arrange anything you may want). There are only 9 suites and each takes the entire floor they are on. They are configured as 2 bedroom plus an office or 3 bedroom residences with full kitchens. There is a spa onsite but they were still working through the opening so I didn't experience it. There is also a restaurant named onsite that will provide one of the most upscale dining experiences in Waikiki and will also provide room service. Upon check in, your refrigerator has some basic sodas/juices and they start you with a couple bottles of wine in your wine refrigerator. They will restock the water and juices as you use them. Another nice feature was an electronic wine delivery system in the lobby. They start you with $50 so you can try a few different types and then you can reload your card at the front desk. The location is so much better than the Ritz (6-7 blocks from the beach and in a sketchy neighborhood) and the Trump (2 blocks from the beach and way West of the heart of Waikiki). You are literally across the street from the beach and less than 2 blocks from the heart of shopping in Waikiki. The service was extremely anticipatory and non-intrusive. I don't think they ever told me "no" and I was intentionally trying to push the envelope to see how they would respond. We had the opportunity to book a private chef (Jason Yamaguchi who helps the onsite restaurant as well) on the rooftop. What an experience!! The food was out of this world and the wine pairings/knowledge of the food and beverage director was spot on. We had some of the best and most complex wines/beer that I have ever tried. This is really the only place I would recommend staying if you are looking for the most luxurious experience in Waikiki. The value, experience and location blows away the Ritz and Trump unless you are looking for that standard "Ritz Resort Experience".

Cliff K 10/17/2019

We recently stayed at the Aqua Bamboo in Waikiki from Oct 5-13, 2019 in room 807. Family of 2 adults and 2 children (ages 4 and 13). The room was a one bedroom suite with a queen bed in the bedroom and a queen pullout in the living area. Perfect sleeping arrangements for me and my family. We had a kitchen and were able to take full advantage of this during our stay. Coming from Canada, the CDN dollar doesn't fair well in the USA so this was very welcomed to save us a little $$$ and we took full advantage of this amenity. The hotel staff were extremely accommodating to any and all of our requests. The swimming pool is an incredible little oasis right in the middle of busy Waikiki! You'd never know you were in the middle of a city. We enjoyed the pool daily as there was always nice shaded areas to give the kids a break from the sun. Once the pool-side bar construction is complete, this will only add to the value of this area of the hotel. Pleasant surprise amenities: - Espresso machine in the lobby. Free cafe americano which we had every day and only $1.00 for specialty coffees like latte and $1.00 hot chocolate. - Complimentary beach chairs, float devices, body boards available to guests to take down to the beach. - Complimentary beach towel service - Movie rental machine in lobby, free of charge and included video games as there was a PlayStation in the room. This came in handy on the one and only day we had rain pretty much all day. Movies were nice to have at night when our day had wrapped up. - Washer/Dryers located on floors 4, 8 and 12 (from memory). The biggest PLUS with this hotel is the location. 1.5 blocks to the beach!! we were there in about 4 mins every day and it is so central we weren't far from whatever amenities we needed. We had rented a car for the week to explore the island but aside from that there was no need for a car. Next time we will skip that expense now that we know the hotel is so close to all we need. We would not hesitate to recommend this hotel to anyone, it suits all types of travelers.

BLMerce (Kensington, Maryland) 10/12/2019

Booked through Hotels.com. They moved us from our original booking to this room. It was terrible. Run down and needs lots of updating The one cup offered for us to use was dirty. Luckily we booked only one night before our cruise. I’m sure the hotel rooms are much nicer. I would book directly. The lobby and outside area are lovely and I’m sure their hotel rooms are much better than what we had. Front desk was very helpful in getting us to our cruise

evanora22 (Brisbane, Australia) 10/06/2019

This hotel is currently undergoing renovation works, so from water shut down's to construction workers all over the place. The hotel is ok but not very clean there was a weird smell in the lobby and the customer service is simply non-existent. I don't recall ever getting a hi or hello or any introduction to tourist activities or what's in the area or anyone who spoke English what a missed opportunity! Rooms were cleaned everyday but needs some maintenance. The pool was slippery and no promotion of Manager's reception etc. No drinking water either! On the plus side there are restaurants and the beach nearby and walking around and visiting other hotels we would return to Hawaii but definitely not to this hotel. This place is ok if you could deal with poor customer service and noise. Don't stay here if you are travelling with kids, there are better hotels. I won't return even if it was offered for free

DONNA063 (Botany, Australia) 10/04/2019

I stayed at this hotel for sux nights and my room was large comfortable and had two balconies one over looking views of Waikiki beach the other the mountains. The first two days I was here there was no concierge, then on the Tuesday Heather appeared and assisted me with some activity bookings. Brandon on reception wss great everyday he would greet me with a hello, ask how everything was. There was some general maintenance and renovating going on in the hotel but it was all done as quietly and without disturbing you as much as possible. On day five of my stay I had "plumbing issues" in the bathroom with water still in the bath from the shower and the toilet doing it's own thing, I spoke to the girl on reception who called maintenance straight away when I returned to the hotel about an hour later I was told that they would be moving me into a suite due to the plumbing issue and apologized. I felt this was very good customer service and solved the issue of being in a room and uncomfortable. I moved my luggage to my new room which was on the opposite side so both balconies now looked at the mountains. The daily resort fee I feel is high especially if you do not use the dvd/games. Free WiFi is part of this along with towels and beach chairs. Although not of big importance a restaurant or bar on site would be very beneficial especially after a long day instead of needing to go out again. I would probably stay here again.

Andie P 09/26/2019

While the room was a little dated, the outdoor area more than made up for it. Sitting in the shade by the pool was wonderful and the new bar area that was under construction will be a great addition. The rooms certainly need a facelift but this is underway and the staff are all very helpful and friendly.

SusanPerth (Perth, Australia) 10/21/2019

This hotel has been renovated since our last stay. Maintenance could be an issue as carpets are already grubby and the wooden furniture is chipped. Rooms are spacious and all have a large balcony. Be sure to take a room with an ocean view, above the 7th floor. Rooms have a kitchen with full fridge, microwave, large oven and hot plates and a lounge area. The hotel is very popular with family groups. Breakfast isn’t included, however there is a restaurant, cafe and small store with gifts and basic grocery items site. The Hilton Hotel next door offers other options. The hotel charges an additional resort fee of $25/day. It doesn’t include anything that you wouldn’t expect from a hotel other than free hire of dvds. There is a coin operated laundry on each floor. A bus stop outside the hotel appears to service a number of local tourist operators.

AlbatrossGolf 10/20/2019

Beautiful hotel, great location, amazing "studio-apartment" type rooms, and a friendly staff...no place better than the Ilikai for an Oahu trip. Near the Hawaiian Village therefore has agreat view of the Fireworks on Friday. Cinnamon's has the best pancakes too! Try and eat a 4 stack, I dare you!

FellowTraveler231208 10/19/2019

As a Disabled guest I was harassed in pool by a resident. This resident is well known for harassing guests, including children on vacation who should be making wonderful memories, “enforcing” rules regarding where people should or should not be that simply do not exist. This resident clearly needs a private pool with no other users. This couples behavior is well known to everyone at the pool yet somehow is tolerated by management. After a particularly upsetting exchange and being physically run into in the water by her husband who “does not look up while doing laps”. I was rudely told to move from a space where I had been peacefully floating near the wheelchair lift that was not designated for lap swimming at that time of day. I brought the matter to management who seemed to care sincerely. Sadly, his effort to speak to these residents regarding their behavior in the pool, which is shared by visitors and residents, only heightened the harassment. I was assured a safe last visit to the pool on the final day of my stay. Instead, this resident was allowed back. She spent her time staring at me with daggers in her eyes, spoke with other residents in multiple sessions causing groups of people to stare at me at a time, and created a hostile environment for myself and my traveling companion. It was an egregious and painful experience as even physically getting to the pool was a struggle. Further,I was physically harassed and my personal space violated while in my wheelchair outside the pool. As well meaning the manager was he teed up a targeted attack and allowed an unsafe and despicable targeting of a person who is disabled. May God have mercy on this woman should she lose her mobility one day. After many years of visiting this property I do not expect to return. Visitors: be aware that some residents are unkind and do not share common facilities with courtesy or aloha.

gro05 (Sydney, Australia) 10/13/2019

12 nights booked here.... not by any means first time to Waikiki, first to Ilikai. We fortunately able to book early checkin, apt 1336 .. which was great considering 0600 arrival at HNL. First impression... a bit dated! Kitchen was well equipped and bathroom was adequate. Locale great. Our view was over lagoon, so we had a great view of fireworks. I will admit I found the bright lights from the Hilton a night, a bit much.. closing blinds minimal effect. I think I would prefer marina view next time. Our bedroom (twin) and lounge area a different matter. I found the covering sheet on my bed had been stained/marked, which wasn’t immediately noticed as covered by decorative cloth. Our fake timber flooring had been repaired however it was very obvious and our lounge (was sofa lounge) was rather disgusting. It was badly marked and stained, it truly needed a good clean. We simply didn’t like to sit on it. Probably worse was the aircon. There were instructions not to go below 72f. Sorry, but that is a bit too warm to sleep thru! It was one of those noisy old style, at floor level. Totally ineffective and most definitely needs replacing. We noticed during the period other apartments better appointed, so this experience wouldn’t put us off staying here again. We just need to find out when renovated, hopefully we will pick better next time. I couldn’t recommend 1336 in its present state.

walters970 (Sydney, Australia) 10/09/2019

The staff our helpful, the suites clean and tastefully decorated. I had a kitchenette it was very niat and decked out with all dishes and utensils.Te view was spectacular and the walk to the lagoon for a swim was only 400 metres. I was very happy with my stay as it was 10 years ago that I first stayed at the illikai hotel.

Clara C (Sunnyvale, California) 10/20/2019

I'm honestly shocked at how high this hotel is rated. I can handle the hotel being dated, but the cockroaches had me on edge the entire time. We avoided using the kitchenette all together as they appeared there the most. Unfortunately, we were stuck at this property since we had pre-paid for the room. Do yourself a favor, and don't ruin your vacation by staying here. Our balcony view was of a condemned building next door with a bunch of junk. I'm including some of our room pictures so you can judge for yourself.

robertmalena22 10/16/2019

This was an amazing hotel in an amazing location, it was my first time in Hawaii and I would definitely stay here when I visit again. I recommend staying here, staff were very friendly and very clean.

Lovetraveling222 10/15/2019

I stayed at the Aqua Ohia Waikiki and staying here was the ABSOLUTE WORST part of my Honolulu trip! Upon arriving, I found the room/ kitchen that were reserved in my name very small and dirty looking with no ambiance. I upgraded to a suite which was a little bigger but with dirty looking carpet, dim lighting, and very hot and dark. Air-conditioning NEVER worked. Worst, housekeeping was unreliable and inefficient. Next day, we returned to messy room and previous day’s garbage and wet towels. No one cleaned the room. Front desk told me “Housekeeping ends at 4:00pm; I’m sorry”, which was startling to hear. It was ridiculously embarrassing the number of times I had to call Housekeeping to remind them to clean the room. The hotel charges $28.00 daily resort fees! Why? If all of these issues weren’t enough, several times during our stay one of two very small elevators was out of service, which of course was highly inconvenient as we were staying on the 15th floor. With all of these endless issues, the staff, though apologetic, displayed a nonchalant attitude as if they are accustomed to similar complaints and, unfortunately are either not empowered enough, or simply just don’t care enough to improve these issues for guests. Don’t ruin your vacation only for a location! ALL hotels in Waikiki are centrally located! PLEASE AVOID this hotel at all costs!

blncase 10/13/2019

Overall Ariel was so busy and I wanted to do was just relax. So I had a good time knowing that it was in a good location. Parking was available. The only thing the elevators wasn’t working the walk to the parking was weird and a hassle

bugrupp 10/10/2019

hotel need a complete remodel appears to have been built in the 1950's there is very little parking available one of the 2 elevators was not working we were staying on the 14th floor which was scary because the one elevator that was working shook and gave the feeling that it was going to quit working happy to get out of the hotel and very glad that we only stayed only 1 night after having been downgraded and relocated from their sister hotel due to an emergence maintenance problem. I would have never booked a reservation at his hotel and i would recommended that no one ever stays there and they would not compensate for the downgrade !!!

Mj3022 10/20/2019

This hotel says updated, which may be true, but that just means updated to the early 1990s. The inside of our PAID upgraded room here was old and dingy. The hotel staff also neglected to let us know during checkin that their water heater was broken and under repair for the tower we were in. Keep in mind there were rooms available that didn’t have this problem and we weren’t told. After a twelve hour flight, all we wanted was a shower and some sleep. Needless to say, the first did not happen. Neither did the second, as this hotels exterior walls are paper thin and the property is right by a night club or bar. We were on a upper floor and were woken every night by yelling drunk party goers at 2 in the morning. For the price paid, I would have expected at least a decent nights sleep, but that was also out of reach. Besides that the breakfast is truly the old style continental breakfast (donuts cereal and bread) and the pool is both silly and a joke. The parking staff was nice, but considering it’s 32 per night I would have been livid if they weren’t. If you are not a holiday making teen looking to get drunk and crash at 5 am, avoid like the plague. If you do have a problem, prepare with your own phone to call several times, as the room has no phone.

Journeybegins7 10/18/2019

We spent our honeymoon at the aqua oasis in Waikiki. All the staff did everything they could to make our stay memorable, at check in the lady that checked us in was so nice and gave us a basket filled with some Hawaiian goodies, which was a nice surprise. Our room was amazing we were given a free upgrade to a suite. We had a full kitchen and the bed was so comfortable with a huge balcony. All the staff was very helpful and kind especially olivia who always seemed to be there with a friendly smile to say good night and help with any request we had. All in all our stay here was a great way to start our marriage!

Bev H (Stratford New Zealand) 10/08/2019

We arrived at hotel early so we checked in and our bags were put in safe place as room was not ready. Had breakfast there then went down to town which was not very far from hotel,had alook around then went back to hotel just to rest up. Room was available earlier, room was very clean and bed comfortable all what you wanted.

Luffers10 (Christchurch, New Zealand) 10/07/2019

We stayed 5 nights. Olivia was the person who checked us in. She was friendly , efficient and very helpful during our stay. Always there with a friendly smile. Our room was large, clean and very comfortable. Breakfast was plentiful and fresh each day. We found all the staff to be happy and friendly. Good free wifi always a bonus. Easy walking to beach and shopping areas. Would stay again.

PTG6 (Flower Mound, Texas) 10/03/2019

This hotel is very strategically located near downtown and very close to Waikiki beach. The people were very helpful especially Olivia that made sure we were taken care of. The room has a little kitchenette so you can microwave and has a refrigerator. Glad we stayed here.

mm0ns (Indianapolis, Indiana) 10/16/2019

I have to say the place is clean. We stayed here for the preference of having a kitchen. But My adult daughter had to sleep in the sofa bed and it was very uncomfortable. They charge extra for parking. It is operated more as an apartment complex than a hotel, so if you are looking for any level of service this is not the place to stay.

Sightseer68187529369 10/09/2019

I'll be definately going back, we found it handy with the buses travelling past the front door, Waikiki is also at your front door. Diamond head is just near by and our room over looked it. All the restuarants are close with our favourite Lulu's underneath our own building.

Mary718718 (Blandon, Pennsylvania) 09/18/2019

The one bedroom unit on the 36th that we had was a little rundown, but clean enough. Faced the windward side of the island making for some gorgeous sunrises. Comfortable bed. Spent a lot of time on the lanai. Figuring out parking is a bit challenging and some of the staff couldn’t be less helpful. Two VERY long blocks from the beach.

jdcampbell30 09/16/2019

If I could give a minus for this hotel I would! From the moment we arrived it was terrible! We called in the morning to ask about checking in a little early as we had a tour at 4pm - we arrived at 2.30pm, finally at 3.30pm we were given a key to use the pool showers - key didn’t work! When we did get to our floor we realised we had been booked into a floor with extensive water damage to the point that the drying equipment was still there, there were no skirting boards, we had mould in our room, the bathroom floor was gurgling with water, the sheets had holes & marks on them & it was generally dirty! Staff were not helpful but after quite a discussion we were “upgraded” to a high less wet slightly less dirty room! The smoke alarms had no batteries in them & the elevators made terrible banging noises! The smell of the place was mould scent! I would never stay here again!

Teachingmom1 09/11/2019

The place is fine. Old and holes in most of the furniture. But, watch out for the staff! They barely tolerate you there. From not being allowed to stop on a floor because a staff member won't let you to hearing the parking attendant scream at people who don't speak English. Also, the power went out twice and they finally changed our room.

Jamd1 10/19/2019

As a couple this was the perfect place to stay. Away from the hustle and bustle of beach front life our lovely room was quiet, clean and modern. There is a relaxed home away from home vibe which we really loved. The bed was so big and comfortable. Personally we would not choose The Surfjack if I we were staying with children - it has more of an adults only vibe. Loved the AC and ceiling fans, lots of power outlets including built in USB ports. The bathroom was very spacious with a huge shower. We requested a kettle and found this to be fantastic as we were able to enjoy a cuppa in our PJs. If you are a coffee or hot chocolate person then Olive and Oliver is the place to go. We were not fans of Mahina and Sun's - wait staff didn't really impress and a bit too high end for our liking. You do get a daily $10 dinner only credit for Mahina and Sun's. We saved ours up until the last night and had dinner for two at no charge. Laundry was a challenge. We used the iDo Laundry on Kaʻiulani Ave. A small drying rack in the room would have been so helpful. The hotel staff were lovely and housekeeping looked after us so well. We always left a tip if we had our room made up and in return got a lovely handwritten note of thanks. We would have found an envelope marked "For Housekeeping" helpful to leave a tip in as we had to write a note telling them the money was for them. The Surfjack was the icing on the cake as far as we were concerned and would not hesitate to recommend it to others.

borntotravelsmiles 10/16/2019

Friendly welcoming staff, clean well presented rooms and awesome pool facilities. Morning coffee in the foyer gave a community feel. Great AC in the rooms. would highly recommend to anyone wanting to stay in Honolulu. Walking distance to Waikiki and many great eateries.

GoodmansGin (The Hague, The Netherlands) 10/16/2019

In our search for smaller boutique hotels, we made our choice for the Surfjack Hotel! Located about 1km from Waikiki beach, the hotel is situated in a quiet area in Honolulu. Although it has 9 floors, the hotel feels very small and the service of the staff makes the hotel Big! What else makes the Surfjack is a Big hotel? The service of the staff, very friendly and helpful. The room was very quiet, clean and had a good bed to rest our lazy bodies on. We also loved the 50's, relaxed atmosphere, although in a fully renovated setting. Rooms are very nice decorated! The breakfast served us well and put a solid layer for strolling around. If you are looking for an "old style hotel" with great atmosphere, fully renovated and with great rooms and friendly staff, this is the place!

fferra181348 10/14/2019

I loved my stay at surfjack. I love the human dimension of the hotel made it cozy welcoming. It is extremely clean. Most of the staff extremely nice and efficient. the only thing they do not provide laundry service, otherwise a fantastic little jewel. I loved their shampoo, conditioner etc, SPA quality, including also the sun screen to protect reef It s a great hotel concept, using art from local artists, organic food at the restaurant, I felt aloha aini

Denis S (Ottawa, Canada) 10/14/2019

Love this hotel, we saw Chris coming in and was so friendly and upgraded us to a suite, thanks Chris. Only there for a few days so did not appreciate all of they're extras. I will certainly see you next time : )

PieterB205 (Kalmthout, Belgium) 10/13/2019

We stayed in a queensized guestroom, without balcony. Although the room was outdated, it was clean. Very basic bathroom, without a closet. But then again, we only need our room to sleep. The hotel is perfect located to make trips around the island. Breakfast is good, but there’s no variety.

Jeffrey H (Tampa, Florida) 10/09/2019

We were visiting Waikiki for the first time, and wanted to have a room under $200 per night and walking distance from the beach. We first found out about the hotel through an Airbnb listing, and then checked out the hotel on its on site. The hotel is a mixture of rooms owned and managed by the hotel, and rooms/condos owned by private owners. The hotel has remodeled many, but not all of its rooms, and the rooms by the owners can be remodeled or very old and in disrepair. We found that the room that we rented through Airbnb was in the old and disrepair category. The owner was friendly and responsive, and fixed the toilet and the lights. We saw a room belonging to the hotle, and it looked fresh and modern. Good things about the hotel are that it is about a 10 minute walk to the beach; relatively low price; it has a good WiFi signal; and there is a good breakfast for hotel guests (or for purchase for Airbnb guests), and that the elevator worked well. Bad things are that it has no view of either beach or city due to being surrounded by higher buildings, and that we did not enjoy the Airbnb room.

axprocky6 (Toronto, Canada) 10/03/2019

I'd rate no stars if I could. Limited selection, same everyday - scrambled and boiled eggs, rice, noodles, spam, mini wieners, cabbage, beans, apple and oranges, pancakes. No customer service...even by self-service buffet standards.

justdeo 09/30/2019

From the moment we got here to the moment we left it was terrible. They never gave any type of service in fact instead of a greeting we received a “did you need something” uh yeah I want to check in. We came early had to wait forever to check in and once checked it it was terrible the beds were kids beds for a double room. The walls are popcorn ceilings with cracks where the AC is, the use a key to turn on power in sorry that is not new actually motels use that type of service and it’s not eco friendly it’s terrible use of electricity management. The safe was old and rusted I definitely didn’t want anything to do with it. They have a PS2 games not included and not taken care of either. Two of the buildings are in construction next to them until March 2020or later, so the fees should have been waived. Because there is no “resort” nor is quiet because they have loovers for windows not insulated windows. The pool is literally the size of a king bed from 3ft to 8ft. It was hard because asking for anything wasn’t just asking we had to call down several times for one item. Just extra conditioner. Example! The very next day we checked into a larger well managed hotel on Waikiki strip. We got our luggage taken in, ideas of places to go while we waited in for our rooms and our numbers were taken down to text us when room was ready now that’s a check in service. We were checked in before 11am I’ll never forget that me and my travel partner decided we were definitely coming back to that hotel! This place is a hostel but I’ve actually been to nice ones so even that’s not accurate. The manager T.C. likes to comment back on ratings like these and on google. Suggestion: stop commenting and make it better. The room rates from now til 2020 should not be that high and for not being renovated. Also huge red flag when it literally does not say hotel in the name it literally means it does not need to act like one. Which clearly they didn’t feel like. definitely not family friendly or any friendly. Its like their entire staff avoids tourist but they work in tourism and in a “hotel” bizarre behaviors to say the least. Just spend more and go somewhere else. We definitely learned our lesson we won’t ever come back. Horrible. Period.

neilleann (Livermore, California) 09/23/2019

So we traveled with another couple, and she wanted to go cheap but close to beach. So we went cheap - and not so close to the beach. The area looks like a warzone because of renovation and building. The room was tiny which was not much of an issue because thank goodness we were only there for one night. The windows in the room are apparently pretty non existent because on the 2 floor we could hear everything going on outside - thank goodness the AC was so loud and noisy it drowned out a lot of the noise. The place was relatively clean - except for the stains on the skimpy curtains, the carpeting, the chipped paint, even the pad of notepaper was all wrinkled from something wet and sticky having been set on it. And there were things left in the refrigerator. The bathroom was old - even the handle for the sink stopper was all bent, and the pocket door did not shut completely. The front desk - the only information the woman gave us was 'here is your parking permit - put it on the dash'. We had to call down later to find out where the ice machine was, and when the breakfast started. The breakfast of course caters to Asians - along with watery eggs, mini hot dogs trying to disguise themselves as sausages, the only juice was what appeared to be Hawaiian punch. The pastries included some sort of cake, and the mini donuts you get at the grocery store. And oh - dont even bother looking for jelly for the toast - they dont have it! They do not offer any assistance with unloading your car - if you use one of their carts be careful, they wheels dont work right and the ramp up from the driveway is a killer. We have stayed in other Aqua hotels but this was the worst ever.

Sharon M (Abingdon, Maryland) 10/20/2019

We stayed here for two nights. The people who check you in are very friendly and helpful. We arrived too early to check in and had to stow our luggage. The man who helped us with that was also very nice. The hotel is located near shops, restaurants and other hotels. The hotel offers a shuttle bus as well as a concierge in the lobby. The Wi-Fi was very good. This is included in the amenity fee which is charged daily. ($28.74) There is a pool, sundeck and BBQ area. There is also a fitness room. There are two computers with printers in the lobby for guests to use. The hotel does not have a restaurant but the IHOP is right next door and if you are a guest at the hotel, you get 15% off. Also, our hotel cards entitled us to 10% off at the nearby Macy's. Our room was clean and comfortable, not huge but big enough. It was quiet at night. This hotel is not fancy but I would stay here again.

KeaauRich (Keaau, Hawaii) 10/18/2019

Aqua Palms offers a good value for stays in Waikiki. It's a basic boutique hotel with friendly staff, thoughtful amenities (DVD library, beach chairs and towels, small pool) and a convenient location near the beach and shopping. The only real drawback for me was the disruptive street noise and the loud air conditioning system. I turned the AC off at night, which helped, but street noise was something I couldn't do anything about, I was on a lower floor in a room over looking Ala Moana Blvd., so those staying on the other side of the hall or higher up might not have been as impacted by noise as I was. Having said that, I'd stay there again, but I'd be more sensitive to my room location and request a room change if the noise was again an issue.

NTMcBroom (Oklahoma City, Oklahoma) 10/10/2019

My wife and I very much enjoyed our vacation to Oahu and we found the Aqua Palms hotel to be a great option for where to stay. Overall the facility is well maintained and we were very comfortable whether in the lobby, our hotel room or traversing the hallways. This hotel is clearly "old Hawaii" but nothing felt broken, overly worn out or so outdated that it was distracting. In fact I was very please with the look and feel of the spaces we were in during our stay. The location is great! No, it's not right on the beach but you get a great value and you're just across the street from the Hilton Hawaiian Village with all the touristy shops, eats and beach. One of the highlights was the friendly and helpful staff. We were well taken care of and always had quick answers to questions. They have beach towels and chairs that you can checkout with no charge so it makes a day at the beach simple and care free. The one thing that keeps this from being a 5 star review is that in some places around the edges you could see some significant damage from usage. An example of this is all the elevator door frames and even the wall in the lobby elevator hallways had many scuff marks and even gouges. The interior of the elevators themselves were updated but really ugly. This however is a small thing and for the savings in cost we would absolutely stay at this hotel again!

Aliamariah (Seattle, Washington) 09/28/2019

I just moved to Hawaii and needed a place to land. This hotel is great! Lovely helpful staff, great amenities and laundry too! Highly recommended! IHOP is attached and they give a 15% discount. ABC stores in walking distance

J7597FPangelap (Brisbane, Australia) 09/11/2019

Nice hotel. It is in a good location. Walk to beach. Opposite the Hilton so can walk over the road to all their shops. They have a free shuttle bus to the shops and town. The rooms are ok nothing flash but has everything you need. Fridge is cold. Staff were good and helpful. Would stay here again.

Eduardod4099 10/08/2019

My house had to be fumigated so we looked for a hotel that allows dogs (she is a family member too!). I was told the Pagoda allows dogs (25 lbs and under). The Pagoda was a nice surprise. The staff were pure ALOHA. The price was great. The hotel is a bit dated, but our room with a kitchenette was very clean. Walmart is half a block away which was a good thing. For those who want a cheap room in Honolulu, this is the place.

K5823FBkathyb 10/02/2019

Staff were amazing. Room was great, a little old but good place to stay. Had a great swimming pool and the restaurant had all these Koi swimming in it. Clean friendly and comfortable. We were near the lift but you couldn't hear it opening and closing.

Amy R 09/15/2019

The place doesn't look like the pictures and it should be listed as a motel. Parking is $47 which is outrageous. I was unwell and needed a bed ASAP, so I was willing to pay. I'd say if you're not driving and it's four to a room (there are two beds) this might be ok. The women at the front are very nice. I guess it's a 'know before you go' type of thing.

NateaBar (Honolulu, Hawaii) 09/12/2019

Stayed one week in this hotel because it was centrally located, away from the crowds of Waikiki, close to Ala Moana Shopping Center, Walmart and Ross. Not disappointed with the location - easy to find restaurants and places to eat and to shop at. However, the hotel needs renovating and is showing its age. Room air conditioner was loud and there were black stains on the ceiling above it! We might have been breathing that soot or mold everyday. Minimum of toiletries in bathroom: small soap bar for sink use and for taking a bath. Hotel staff friendly and helpful. We were given a video card to see free movies in the room, but after getting a disc, could not figure out how to use video machine. Minimum of on-site parking stalls. Most are located in the parking shared with the Ross store across the street and this entails an addiitional cost, paid at the hotel. Beds are comfortable. Maid service is adequate.

e M 09/02/2019

They charge a deposit of $165 and they don't tell you about it. It's like a surprise and it's too late when you notice it. I'm a local guy here and I feel that's a huge amount for just a overnight stay.

SusanPerth (Perth, Australia) 10/21/2019

This hotel has been renovated since our last stay. Maintenance could be an issue as carpets are already grubby and the wooden furniture is chipped. Rooms are spacious and all have a large balcony. Be sure to take a room with an ocean view, above the 7th floor. Rooms have a kitchen with full fridge, microwave, large oven and hot plates and a lounge area. The hotel is very popular with family groups. Breakfast isn’t included, however there is a restaurant, cafe and small store with gifts and basic grocery items site. The Hilton Hotel next door offers other options. The hotel charges an additional resort fee of $25/day. It doesn’t include anything that you wouldn’t expect from a hotel other than free hire of dvds. There is a coin operated laundry on each floor. A bus stop outside the hotel appears to service a number of local tourist operators.

AlbatrossGolf 10/20/2019

Beautiful hotel, great location, amazing "studio-apartment" type rooms, and a friendly staff...no place better than the Ilikai for an Oahu trip. Near the Hawaiian Village therefore has agreat view of the Fireworks on Friday. Cinnamon's has the best pancakes too! Try and eat a 4 stack, I dare you!

FellowTraveler231208 10/19/2019

As a Disabled guest I was harassed in pool by a resident. This resident is well known for harassing guests, including children on vacation who should be making wonderful memories, “enforcing” rules regarding where people should or should not be that simply do not exist. This resident clearly needs a private pool with no other users. This couples behavior is well known to everyone at the pool yet somehow is tolerated by management. After a particularly upsetting exchange and being physically run into in the water by her husband who “does not look up while doing laps”. I was rudely told to move from a space where I had been peacefully floating near the wheelchair lift that was not designated for lap swimming at that time of day. I brought the matter to management who seemed to care sincerely. Sadly, his effort to speak to these residents regarding their behavior in the pool, which is shared by visitors and residents, only heightened the harassment. I was assured a safe last visit to the pool on the final day of my stay. Instead, this resident was allowed back. She spent her time staring at me with daggers in her eyes, spoke with other residents in multiple sessions causing groups of people to stare at me at a time, and created a hostile environment for myself and my traveling companion. It was an egregious and painful experience as even physically getting to the pool was a struggle. Further,I was physically harassed and my personal space violated while in my wheelchair outside the pool. As well meaning the manager was he teed up a targeted attack and allowed an unsafe and despicable targeting of a person who is disabled. May God have mercy on this woman should she lose her mobility one day. After many years of visiting this property I do not expect to return. Visitors: be aware that some residents are unkind and do not share common facilities with courtesy or aloha.

gro05 (Sydney, Australia) 10/13/2019

12 nights booked here.... not by any means first time to Waikiki, first to Ilikai. We fortunately able to book early checkin, apt 1336 .. which was great considering 0600 arrival at HNL. First impression... a bit dated! Kitchen was well equipped and bathroom was adequate. Locale great. Our view was over lagoon, so we had a great view of fireworks. I will admit I found the bright lights from the Hilton a night, a bit much.. closing blinds minimal effect. I think I would prefer marina view next time. Our bedroom (twin) and lounge area a different matter. I found the covering sheet on my bed had been stained/marked, which wasn’t immediately noticed as covered by decorative cloth. Our fake timber flooring had been repaired however it was very obvious and our lounge (was sofa lounge) was rather disgusting. It was badly marked and stained, it truly needed a good clean. We simply didn’t like to sit on it. Probably worse was the aircon. There were instructions not to go below 72f. Sorry, but that is a bit too warm to sleep thru! It was one of those noisy old style, at floor level. Totally ineffective and most definitely needs replacing. We noticed during the period other apartments better appointed, so this experience wouldn’t put us off staying here again. We just need to find out when renovated, hopefully we will pick better next time. I couldn’t recommend 1336 in its present state.

walters970 (Sydney, Australia) 10/09/2019

The staff our helpful, the suites clean and tastefully decorated. I had a kitchenette it was very niat and decked out with all dishes and utensils.Te view was spectacular and the walk to the lagoon for a swim was only 400 metres. I was very happy with my stay as it was 10 years ago that I first stayed at the illikai hotel.

CC_VancouverUSA (Vancouver, Washington) 10/17/2019

13 night Hawaii vacation with only 1 night in Waikiki. I wanted an oceanfront room but didn’t want to pay the price. I “settled” on the best room in this little gem among the giants! We loved it! Walking distance to everything, a great view, and swimming directly in front. Yes, the bathroom is very small, as well as the room, but if you are spending your vacation in your room, you are doing it wrong.

NickfromOz (Sydney Australia) 10/05/2019

It is a completely circular building with a balcony to each room , offering views of the city or Waikiki Beach priced accordingly. A word of warning if you want a specific view it should be clearly identified or you will end up with only half the view you want or none at all. The rooms are well maintained and comfortable. It's a little pricey, as is the resort fee for probably the oldest hotel on the beach front. It has a restaurant onsite but be prepared for a long queues/wait for service. There are other restaurants nearby but a little difficult to locate as there is some major renovations, revamping and town planning going on in the area. There is parking at the hotel however its an extra charge, extremely limited and very tight parking spots especially for large cars. .

AlfredoO682 (Monterrey) 09/27/2019

We stayed in Aston Waikiki Circle Hotel for 8 nights. The hotel provides a small safe. We were careful to put our valuables such as smartphones, laptops and headphones in there. Since we rented a car and we had a chance to buy our groceries from the groceries stores such as Walmart and we kept the food, beers in the fridge and the other stuff such as bread and sweets on the desk at plain sight. One day we bought two six pack of beers, bread and ham to make some sandwiches. That same night we drank 10 beers. Next day, September 18th, we all went to hang out and travel around Oahu, when we got back we noticed that the two remaining beers, a bottle of water and a bread were missing. We didn't want to report because we were afraid that if the same person knew that we had reported her she would steal us even more. Then next day, September 19th, more things were stolen. For example, one women underwear which was a surprising for us, we never imagined someone would want to steal something like that also since we brought first aid box with some medicines one box of medicine for flu was also stolen. This bad experience had never happened to us before. We weren't expecting this to happen in a place that is considered safe as Oahu. People like this shouldn't be working as a room service because people cannot store all their belongings in a small safe. We don't put food and drinks in the fridge so that room service can get whatever they want. This needs to be investigated because there is a thief in there that has key to access all the rooms.

Dee2469 (South Australia) 09/27/2019

We recently stayed here for our second trip to Waikiki and sought out a beachfront hotel with a balcony. As far as room prices go this would have to be just about the best value for money you will find for that combination. We had an ocean front room and the view from the balcony was amazing. So relaxing every day just watching the sunset, before going to dinner at one of the many eating places nearby. The room was small but not tiny and certainly manageable for two people. I think they all have two double beds and perhaps one queen size might be better but it didn't bother us. The staff were extremely friendly and helpful when we arrived and were very accomodating in getting us to our room as soon as they could, which was much earlier than the check in time of 3pm. The hotel is on the street, not on the beach, so there is quite a lot of noise and if you are a light sleeper this might be a problem for you. We were on the 10th floor and it was still quite noticeable, however the air. conditioner was a good 'white noise' provider and we didn't have any issues. We loved our stay here and would be very happy to stay here again.

Jon R (Hollywood, Florida) 09/27/2019

My wife and I arrived very early (12:30) to our checkin which was supposed to be at 3:00. Luckily Kamaki at the front desk was able to get us in the room and upgraded us for an extra $40 from standard 2nd floor no view to ocean view 9th floor. It was SO worth it! We didn’t even realize when we reserved initially that this hotel was right on the beach, arguably the best location on the island! The room was nice, modern, and clean, with our own private balcony. We absolutely loved it and we highly recommend trying to get an ocean view a few floors above ground level! Thank you Kamaki for your service!

steverk1 (Houston, TX) 10/13/2019

We flew in the day before a cruise leaving from Honolulu and chose this hotel based on location and reasonable (for Honolulu) price. Took a cab from the airport for $30 including tip. Hotel was a little hard to find from the street, but once we discovered the escalator down to the lobby below street level, it was fine. The room was huge and clean. It included a kitchen with 2 burner stove, microwave, small refrigerator and all the pots, pans, dishes, etc. that you would need. I'm not sure if the hotel has a pool or not. We were too beat with jet lag and last minute purchases for our cruise to need it. The hotel is located at an urban shopping area. I hesitate to call it a mall, but that's the best description I can give. Ross Dress for Less and Walmart were especially convenient. China Town was 2 blocks away and made an interesting walk. We ate at "Topped" Korean BBQ. Outstanding! You should go! The State Capitol and the Palace were all easy walks. The cruise port is a long, but easy walk. Took us no more than about 15 minutes to walk it with luggage.

Connector452395 10/03/2019

This property gets mixed reviews for various reasons, this is people being people. We (travel agents) chose due to close proximity to cruise terminal and a change in scenery from the usual Waikiki. BUT cannot say enough about the staff and management esp because of unfortunate circumstances upon our late nigh arrival afrter a long delayed flight from SFO. Taxi from HNL dropped off, bags into lobby, only to discover my husband's carry on with camera, wallet, credit cards, our Passports left in cab. Panic. What to do next, where to begin. Hotel Security suggest filing police report and mentioned one of desk staff also worked TSA at airport, may have some ideas/contacts. She Did !! Promptly telephoned HNL Airport taxi dispactch to ask re guests recently transported to this hotel and Thank God, had the record and able to contact Driver who immediately returned with our bag, all intact..added cab fate but so what? Unbelieveable this huge International City and we are Blessed. Thanks to Desk Staff Niz abd Dibin and to HNL Police Officer D. Ngwen who arrived promptly to alltake all information and wait with us to assure all accounted for and we were alright. We enjoyed our walk about down to the seawall, a few of the shops and fun Oktoberfest Dinner in the hotel restaurant. Aloha

dwkoch (Long Beach, California) 09/21/2019

This hotel, located in the core central office area, has all of the amenities you might expect from a Walmart adjacent facility - no gym, grim pool and no room service. On the positive side, the rooms are good size with a little kitchenette and it is close to the State Capital.

andrew_branham (Boise, Idaho) 08/15/2019

This place has a lot of potential. It’s in a decent location and the building has common areas that show its former class. But the hotel needs a complete remodel. When I saw the bathroom tub - I immediately thought of the Brady Bunch. The place is clean and comfortable. The beds and linens are nice and the views are great. But a small investment in updating this place would make a world of difference. It feels like a 1980s hotel inside and its 2019. Time for a much needed remodel for the price. I won’t return without a remodel.

kdooka (Wailuku, Hawaii) 08/09/2019

After staying here numerous times, i am so happy to say this was my best stay. I requested a room with double beds and happily the request was fulfilled. Upon arrival i was greeted with the reception knowing my name.. that was impressive. The room was beautifully decorated and updated to the nines! I hope i can get that room again! Thank you Aston Executive Center!

RayleneW2 (Brisbane, Australia) 10/17/2019

Hubby and I took our 4 kids then aged 18, 16,13,12 to Hawaii for 2 weeks. Upon arrival we could not check in as the check on company for us was not in the main reception but down a corridor by the janitors room. We then got to our room and the pin to the door was not working, so had to get that sorted. I booked the room for 6 of us. It was tiny. 2 double beds that were so hard it hurt our backs first night. The other bed was a fold out couch where you could feel every bit of metal and wire it hurt my son. We ended up buying blow up beds from Walmart and setting those up. 2 weeks of that. The bathroom. Was so tiny you could not breathe and it constantly had a weird smell. The hotel itself was OK. Great balcony view, pool and spa. And cafe by pool. Location is good to buses beach etc Other than that. Would not go back

Leigh P (York) 10/13/2019

We are staying for two weeks. We had two different reservations but the staff did some things and kept us in the same place for two weeks which is much appreciated.. Our mountain view was nice. the pool is heated and too warm but the beach is close by. Overall looking forward to our second week.

DDAS_Familia (Auckland, New Zealand) 10/12/2019

At arrival front of house staff were pleasant, luggage storage available if you arrive early as we did, lots of seating in the lobby. Very close to the Pink Trolley bus stop, Starbucks and the beach only a few minutes walk also an on-site shop for last minute essentials. Rooms were spacious, we weren’t able to get rooms next to each other, 1 room had 2 double beds which was perfect for the 4 of us and the other room had 1 king bed which did not suit the other 3 members of our group, however each room did have a foldout couch, not so comfy! The rooms had a full kitchen with utensils etc which was great and a balcony and the Aircon worked a treat. Swimming pool was great, however you need to hire the bball court/tennis to use. amenity fee is additional. Overall stay was pleasant not super flash but suffice for our group.

karen o (Sittingbourne, United Kingdom) 08/22/2019

We are here at the moment in the middle of a 12 night stay. Our daughter us just beginning her study at University of Hawaii so have made this our holiday. Fantastically located in Waikiki, we are on 32nd floor with great views of the ocean and the mountains. The staff have been extremely friendly and helpful. The rooms are clean, functional and the beds comfy. Great pool area on the 6th floor with loads of loungers. It was a long journey from the UK but glad we are staying here as it is so close to everything. Beach is literally 2 minutes away. Definitely recommend.

voyagers51 (Ballarat, Australia) 08/12/2019

We were booked into this accommodation for 10 days by a very reputable travel company only to discover upon our arrival that there wasn’t any condominiums available! We weren’t given any explanation for this other than the front desk person telling us that they had “lost” some inventory. Asking why they didn’t contact me the reply was that they didn’t have our details. Why wouldn’t they have contacted the travel company to inform them of the conundrum? Very unsettling and disappointing to find out that you have to scramble to find accommodation elsewhere even though you have paid for it months in advance! After several phone calls to our travel consultant in Australia to inform her of our situation, we were eventually directed to a property for our stay some 3 hours later. No real concern was shown by the Manager but we were thankful that we had a great consultant back home that came to our aid.

Orchid51 10/13/2019

There’s a water cooler with ice in reception. It was needing refilled. My husband asked if it was getting refilled because water in room was warm no matter how long we ran it from the tap. He wanted to fill our water bottle. She suggested going to local supermarket to buy cold water!! I think customer care needs looked at.

Shanti P 10/05/2019

This place needs to be demolished the aircon that really doesn't work well is very old..the washroom was disgusting I didn't even want to shower but did with my sandals on..take a look at the pictures it will tell the story.. save your money go to a different hotel...plus they charge 25 dollars a day resort..I would not give this hotel a star rating..we stayed out most of the day and night..spend about 8 hours to sleep..the door you could see outside from the inside no dead lock only a latch..

Rebecca O (Ridgewood, New York) 10/03/2019

We enjoyed our stay. The unit had a stove and mini fridge. It had a rice cooker, toaster, coffee maker, cutting board, a plug in water pitcher, knives, utensils....(fully equipped). It was like a large studio apartment. We also had a great view on floor 32 (penthouse) of both the mountains and the ocean. The soaps, conditioners, etc were a Hawaiian Tropic which was so fitting. The lobby offers water. The hotel also offers a free local shuttle that goes all the way to Ala Moana shopping center. There is a shuttle to the airport for $14. The hotel offers free use of beach towels and beach chairs (you receive a card per person that must be returned upon checkout-lost cards cost $30). The pool, hot-tub, and sunbathing area are on the roof. The floor below has a community area that has a large fridge and sink. This would be a great place to congregate for a large group on vacation together. This area also has a Redbox. The laundry facility was where the parking garage was. I believe the cost for wash was $2.75 and the Dryer $3.00. The location was two blocks from the beach that is by the Duke statue. Easy access to bus. Nice fish tank by elevators. They also gave us coupon book. There are ABC stores on the two blocks toward the beach. Staff was friendly and helpful. Doors locked accessible via keycard after a certain time of day for security purposes. Unfortunately, we were not there on a Wednesday when they have a cocktail hour that has refreshments and finger foods. Can’t wait to go back.

Clive B (Auckland, New Zealand) 09/13/2019

My wife and I recently stayed for 8 x nights at the Aqua Pacific Monarch. We are both retirees and so the location for us was perfect. 2 x minutes walk from Waikiki beach. Close walking distance to shops and restaurants. Good feature is the free use of beach towels and also beach chairs. Lovely roof top pool with great panoramic views. Great cleaning room service and friendly helpful desk staff. Only slight criticism is that the decor is a little "tired", but that does not detract to the overall good experience of staying here. Would recommend to potential travelers.

beachbunnypei (Charlottetown, Canada) 09/11/2019

I checked alot of reviews and was particular about where we were going to stay, Pacific Monarch had great review and it didnt disapoint. We were on 31st floor with great views of ocean and city. layout was great, bed in one end and dining in middle with living one on other end and a galley kitchen. I was wanting a balcony to sit on but our patio doors opened to a small skinny balcony with was even better as the doors opened about 10 feet bringing the outside in! Staff were great! Beach 4 minute walk, and the hotel has beach chairs, towels and mats, perfect! Location was the best (I am in the hotel busienss so I checked out other properties and can honestly say this was best for value - clean, location, excellent staff, I would stay again!

MeowingKitty (Victoria, Canada) 10/19/2019

Customer service was top notch, and better than we've had in some 5 diamond properties. Girl on bell desk was at the car instantly when we arrived to help. Mary on the desk was the consummate host, and as mentioned - some 5 diamond places could take a lesson from their team. Had a 30th floor with 2 bedrooms. Lots of room for the family. Fantastic to have the kitchen with 3 toddlers. Air conditioners work well, but temperatures fluctuated.

Guide819006 (Vancouver, Canada) 10/14/2019

We love staying here for so many reasons: the super friendly and welcoming team, a great location - while it's busy at ground level there's a great escape upstairs to a wonderful and ever-changing view; excellent amenities.

vsnip (Aloha, Oregon) 10/14/2019

Great location for more than 2 adults. Convenient location with great views. Full kitchen a great asset. Kick back and relax watching surfers and keep track of Atlantis submarine's coming and going. Just like home only much less clutter and noise.

pipdouglas (New Zealand) 10/12/2019

Highly recommend, will return again, great service & location. Awesome staff. We were a family of six and heard good things prior to checking & we weren’t disappointed at all. We will tell out travel agent how great our accommodation was.

MaureenH_11 (Sechelt, Canada) 10/11/2019

We were met by the valet (free valet parking) and he helped us with our luggage and helped get the mobility scooter out of the rental car. We were shown to our beautiful room and the luggage arrived shortly after. What an amazing room with an incredible view! We had won the two nights' stay here but sure wish we could afford to stay for a month! The lanai is huge - we ate two breakfasts out there. The room is beautiful and the bed was comfortable. The kitchen has everything you need. The ice maker didn't work properly but they were helpful in trying to fix it.

CaligurlNAz 10/17/2019

The Luana Waikiki Hotel worked out great for our family of 4. I have older girls, so the couch was not the greatest, but the VIEW we had was worth it!! This hotel was our 2nd choice, but I am glad we ended up here! We did opt for the full kitchen suite. If we go again, I would say a kitchenette would suffice, as we only cooked breakfast one time. We were out exploring the island most of the days we were there. Even though we had to valet park each time, the valet attendants were all nice and helpful, shout out to Mr. James & Jesse! My daughter wanted me to mention alll of the employees and staff were very courteous, saying hello to us, asking if we needed anything on our way out. The Fish Hook Cafe was okay for grabbing quick pastries or lunch, but pricey. The food we did order all was tasty! The credit vouchers we received from the resort fee along with the promo we had received during booking allotted us enough credit for the cafe to grab a few meals/snacks for our days out on the island. Biggest downside to the Cafe was the limited hours, only open from 7a-2pm. Amenities: their pool area is a little small, but we never used it since the beach was only a 10 minute walk through the park. They did have a nice gym, but again, our exercise was out on the island lol. We did take advantage of the beach chairs, beach towels, and umbrella use for one of our excursions which is included in their resort fee. Traffic in this area was heavy for the most, but we were in a great spot.

peppabunny (Orange County, California) 10/11/2019

It’s an old hotel but the suite we booked and was upgraded to was spacious for the party of 5. Huge kitchen, 2 bedrooms and a washer and dryer were so convenient. We booked an ocean view room and was upgraded to a bigger 2 bedrooms instead of 1 but t no ocean view. The only person who was complaining about it was my mom. She wanted an ocean view room. She also always prefers newer hotels so she wouldn’t stop complaining about how old it was. I mean old windows, old AC, old washer and dryer . Z everything was old. But again spacious. We had maintenance workers come in few times while we were in the room to gain an access to our lanai where there was a hanging gondola thing was at - we didn’t mind it but it would definitely be a disturbance to some people... and it might concern some parents because it’s just hanging right above your head in the lanai. I didn’t let my toddler go to lanai. Tiny pool but our toddler loved it. It’s about 15 min walk to pretty much every popular spots like shopping centers and beaches. We were with seniors and a toddler so we Ubered a lot. The best thing about this hotel is that Fish Hook cafe downstairs. We got four vouchers for $40 off to use at the restaurant and their food was a bomb. I repeat - for the space and price we paid I think it was good but definitely an old hotel that needs serious upgrade. One of the hair dryers made a really loud sound I hesitated using it at night. You can’t tell the temperature on the old display panel. One window didn’t shut all the way.

MatthewNHFX (Halifax, Nova Scotia, Canada) 09/23/2019

I am thoroughly happy and enjoyed my stay at Luana! The staff was amazing and was very helpful in getting us whatever we needed! Although the room was a little antiquated, the beds were very comfortable and the rooms was spacious and the restaurant below the hotel was very affordable! We were given a $10 voucher for each day we stayed! The towel service in addition to a free DVD rental was another perk! I highly recommend this location for its excellent price, location, and service from the staff at Luana!

Kiwiintheus (Levin, New Zealand) 09/15/2019

I stayed for a week and appreciated the location, close to the beach and shopping. The room itself was average, the tile floors didn’t appear to get cleaned each day so were gritty underfoot, the shower was big but the shower hose was positioned so water went all over the floor and there wasn’t anywhere to put your products except balanced on the rails and no where for bar of soap.

kimevans69 (Beallsville, Ohio) 09/13/2019

We stayed 4 days at the Luana. Was going to give this hotel a solid 3 stars out of 5 but while waiting to be picked up by our transfer shuttle I decided I better use the restroom before getting on the shuttle. I was told that I must have a room key to use the restroom......this was 10 minutes after handing mine in. Due to poor customer service I can only give 2 stars. The pool closes at sunset!!! What hotel has these rules?? Had we known about this prior to booking we would have definitely passed. They also advertise that there is a bar, we never seen it open and the restaurant is only open for minimal hours in the morning. Very outdated. Not sure how they can charge a “Resort Fee”.....

Mariana A 10/13/2019

Ok first of all, our check in was amazing, MICHAEL was the first person we met, he is so nice, wonderful person, he took the time to make us feel incredible, gave us advices and tips for all around. was a pleasure to us stayed there, the location amazing, the views breathtaking, on Thursday we had a cocktail hour on the terrace WOW we felt the aloha!!!!! Thank you Michael and all the team AQUA SKYLINE at island colony, We definitely recommend this place!!

tracymnho (Edinburgh, United Kingdom) 09/30/2019

We stayed in Aqua Skyline hotel as part of our honeymoon as we knew this hotel is a good location, has quite good amenities nearby and only 7-8 min walk to the beach. The hotel overall is a tiny bit dated but didn' mind too much as we weren't planning to stay in the room too much but would have been helpful to have a restaurant. We arrived early so room wasn't ready but the receptionist Steven was really helpful and friendly whom requested for us and upgrade us to a room with a view. The room has 2 Queen beds with a kitchenette and balcony. The view was stunning, we have the river/lake on left, diamond straight ahead and the beach on our right. The most disappointing part of the room is the bathroom, was absolutely tiny and you would be squished if there was two people. The water pressure was awful for the shower as well, it was dribbling like a leaky tap. The other thing I did not like was the aircon, was soo loud like an airplane landing and wasn't really powerful either. I managed to ignore it as I was so jetlagged and tired but in general it wasn't as subtle as a more modern AC. The areas I did like about the hotel is that it has a self service laundry area, takes about 45 mins to wash and to dry clothes .You can buy the detergents from the machines (1usd) and costs less than 10usd to use the machines, we did the laundry twice. I also love the mini mart located in the hotel, really useful if you do not want to venture out and needed snacks or snacks. Overall I enjoy my stay, convience and views is the biggest tick for me, definitely needs a good deep clean and lick of paint though.

John M (Tweed Heads, Australia) 09/29/2019

We stayed here for four nights in September 2019. Firstly, the location is great. Only a couple of streets from the beach, shopping and eateries. All public and private transport know the place. You can access everything from this place. We liked the kitchenette facilities in our unit. Plus there is a convenience store on the 6th floor - and it is a sensible store to look after breakfast needs as well as nicely priced wines. The staff were great and even fixed up my television. The pool area (also on the 6th floor) is fantastic. The views are wonderful and the price is easily competitive with anything else. I will stay here again on my next visit.

Connie2864 (Guam, Mariana Islands) 09/25/2019

Located in the middle of Waikiki with restaurants and shops within walking distance. Only problem is the hotel parking lot is run by another vendor and do not allow SUV's to park so it was a struggle trying to find parking.

mayrar16 (Miami, Florida) 09/21/2019

My family and I had the best staying in Waikiki at Aqua Skyline not only for the best location, but also for the welcoming and outstanding service of Mike in the lobby. Mike was always supportive with all the recommendations, welcoming with every request and gave us the best tips to visit Oahu. He speaks Spanish also, so we felt like home in Hawaii. Love him and all the team. The best thing of this hotel was the great location, steps to the beach and Duke’s Lane , international market place and of course Diamond Head. We walked from the hotel to there and was a beautiful experience. We are counting the dates to come back to the hotel and say Aloha to Mike and the friendly there. MAHALO!

Misheel C 08/30/2019

I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

Mitchhawaii (Kealakekua, Hawaii) 07/25/2019

This is one of the better budget hotels. It is also an older property but the amenities, especially for Kamaaina's makes It a great deal. The staff is extremely helpful and friendly, and you bet I'll be staying here again, versus Pagoda or Ambassador Hotel. I stayed her for 6 nights for work, so needed parking. The day I checked in, parking was sold out, so they recommended the zoo which is close by. My room had a comfortable bed, and room was clean. Shower was clean, and water hot. AC cool, no problems at all. My only complaint is one elevator, but it is an older hotel. Kamaaina use their website for specials because it is an Aston Hotel property. The person I interacted with the most is Justin at the front desk, who was very friendly and helpful. I read all of the reviews on another review site, and it's like people pay cheap and expect high class. In this hotels case, you get way more then you pay for.

danatsuchitori (Honolulu, Hawaii) 06/07/2019

This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.

Nomadgirl1946 (Batehaven, Australia) 05/31/2019

Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds. First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs. Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged. Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money. An old motel but clean and tidy overall.