rclement (winnipeg) 03/14/2019

We stayed here in a condo with four adults 2bedroom condo .We found the condo too small for four people . The view was nice but patio very small .They need to upgrade with furniture and we have no dishcloth and towels for doing dishes It’s a good area to stay close to everything.The maidclean our room very good. In all it was ok

bush t 03/13/2019

Horrible! Felt like i was in backass china, nothing like i expected, staff were very blunt think i was the only English/American in the whole hotel, could only hear some kind of weird Japanese? Language 247! , huge gaps under room door causing a unbearable whistling wind noise from the buildings main air con, not even from the rooms air con!, 50% of the time the elevators didn't work, and when they did u have to wait around 20 mins for a lift to open! Even then most of the time the elevators were to full to get in! They have a hideously enforced policy on smoking, good for non smokers but if u smoke u cant even smoke on the balcony even on the top floor with strong winds that would definitely make it impossible for anyone else to inhale or affect anybody in hotel!, In all it was a very uncomfortable place to be, the rooms were very run down but usable only good thing i can say is the bed was very comfortable But still being there i was on edge 247 and very uncomfortable Honestly i have traveled the world over 45years and this is the worst hotel i have ever stayed in, Sorry but i have to be honest so people know what to expect, and it takes alot for me to actually do a long winded bad review! I am very easy going Just avoid the place seriously

TnL5512 03/09/2019

First off, looking at the other photos posted on TripAdvisor for this property I feel like I was actually somewhere else.....I actually wish we had been. Upon check-in, I was a little concerned but thought it must be ok considering the reviews and photos. Immediately upon entering our room, it was not up to any standard we had. Furniture was worn and carpets were filthy. Not updated at all and not very well cared for. I went back to front desk and they gave me keys to two other rooms to check if I liked better. Unfortunately, the first one was the best of the three so we stuck with it knowing we were pretty much only going to sleep in the room. After the first night, I was on the phone with my travel agent looking to change locations. Unfortunately, because there was no advanced notice, the cost of changing locations we prohibitive. I do have to say they Sunset had agreed to release me from my obligation with them but that only tells me they know how poor the room was. Usually one elevator out of service each day and one day we even had a fire alarm go off and had to evacuate from the 21st floor. We almost made it all the way down when the alarm reset so we went back to our room. There was never any communication as to what caused it or an apology for the inconvenience. Combine this with the daily "resort fees" which was basically a news paper for us that we only received the first two days and still having to pay for parking, this was so not worth it. Had we not been so awe-struck by the fact we were in Hawaii, this place would have completely ruined our vacation. The best part of this place was the great view of Diamond Head. I cannot in good conscience give this place a better rating than a ONE because I take my reviews seriously and do not want to mislead anyone. I think my photos will speak for themselves. Paint peeling in bathroom, stains on curtains, bare phone wires exposed from wall, etc. You be the judge if this is your idea of a great Hawaiian Getaway. Our accommodations in Maui really put this place to shame. Thank goodness we only spent 1 of our 2 weeks here.

Bianca1116 (Melbourne, Australia) 02/12/2019

Very friendly staff and great location - short walk from the beach. Very clean room with great facilities. Close to ABC store for supplies, also small supply store in the hotel. Very convenient to be able to hire towels to use at the beach/pool

Jean M 02/02/2019

We had a 2 bedroom apartment between 5 people 2 teenagers and 3 adults. Good size apartment with good oven, microwave and good size fridge. Close to everything and good view of Diamond Head crater. Good tour organiser. Additional charges were annoying especially since tea and coffee should be included. TV wasn’t very good in lounge room although I think it was a problem with remote.