FORTIN225 (West Kelowna, Canada) 04/20/2019

My wife and I just finished our 9 night stay at this location, and really did not have much negative to say. We started our trip out in the tower in a single bedroom with kitchen, and after 2 very loud mornings with the room next to us under construction we requested to be moved. The staff was very good and accommodating to our request and had us moved by the afternoon. This resort is really in a great location because you have a very sandy beach out front if you don't really want to snorkel just stand in the water, then about 200 ft down the beach is more of a coral, rock beach that we spent allot of time at and 9/10 times saw a turtle or two and lots of fish! The trolly that runs I am guessing every 10 minutes is nice if you want to hop from resort to resort for dinner etc. or shopping ! This location has two pools, one is very obvious towards the beach, this one you have buy all drinks from the cafe/restaurant there and is very busy usually... the other pool is too your left on the drive into the resort and is more of a garden pool.. very quiet, warm pool, and we just brought our own drinks here like everyone else. Our only real negatives were both rooms had terrible beds, they were crazy old spring and hurt the backs, and the hand full of cockroaches found in our room was a little bit of a put off. We will be coming back here the price, location, and staff were all very nice to deal with :) Thank you

Shar A 04/17/2019

We stayed in 502 too . The cabinets were old, furniture worn , and no door for the one bedroom advertised??? I was in this unit wiry my senior parents and two teenager daughters. No privacy. Seriously it has no door separating the living room. There is no balcony in this tower so if your from Canada and hoping to sit out side for your meal you can’t. It’s just open windows that are big for light. In the end , The hotel was actually perfect for my family. Location is 100% on board walk , beach best in world, and having a bar for fancy drinks was fun for the moms and kids. It has a trolly that comes by to take you to whalers village and all the other fancy hotels. Again nice that our hotel was included - my kids and parents loved that. It was free but of course kind of you tip the driver. Front end staff very very good at their job - free clean towel every day . They have a bottle of champagne to my folks for celebrating their 59 wedding anniversary - so sweet. The free Mia tais entertainment was nice too ! We will be back just staying in a different room 😊😊 .

Ladychecca (London, United Kingdom) 04/13/2019

The location is fantastic and also the staff. Unfortunately, we had some cockroaches for 2 nights. The staff called immediately the pest controller, but the problem persisted. I am quite disappointed that when we left no one apologised for this inconvenient and they didn’t ask if we wanted to change the apartment. I can understand we are in a island, but for this reason the organisation should pay more attention and also should take more care of clients.

jonToronto (Scottsdale, Arizona) 04/12/2019

This is a partially unfair review as I never did see my room. I arrived at the hotel after a long flight and when arriving I was deeply disappointed by the state of the property generally. It is old and run down. It is listed as a four star at trip advisor but I see it as a two star. It was somewhat unkept and as I was staying for 8 nights felt it would put a damper on my relaxation. As I said I did not see the room but the property seemed rundown. The staff enforced the two day penalty which I found disappointing as well as if there product does not stand up they should not charge for it. Will not book an Aston property again. I went to the Hyatt which had wonderful staff unlike this hotel

Cruiser783238 04/10/2019

The room was excellent - newly renovated and complete with a kitchen and dishwasher. Had great view of the garden and a huge lanai. The beach accessibility was just awesome - just a minute walk from our room which enabled us to view the awesome sunset on all days of our stay. The beach towels were clean and always available. Tea/Coffee available in the morning. I took away one star only because though the property was non smoking there was some guest smoking in some room and whenever we came back to our rooms we could smell the smoke. We did mention this to the front desk but not sure if they could figure out because we experienced this throughout our stay except on the last day. I wish guests abide by the rules of the place that they visit! Otherwise, the place was great and castaway cafe was quite good too. Housekeeping was great!