Proteeus3 (Des Moines) 10/20/2019

For the first 3 days, we had no A/C because the batteries were low in the sliding door transmitters. This fooled the A/C into thinking that the sliding doors were open when they were closed. The maintenance man brought us a fan that he said was from the front desk. The older maintenance man replaced the batteries in the sliding door that did not have a cover on it. He left thinking that he had fixed it. We still had no A/C so I again called down to the desk to ask for maintenance. They never showed up when they had all day to fix it. The third night I called down for maintenance when we got in for the evening. They sent up a kid that started changing the same batteries in the sliding door transmitter that the other guy changed 2 nights before. He started arguing with me about how to fix it. He then changed the batteries in the transmitter on the hallway door. Even though the thermostat said Sliding Door Open when it wasn't. I asked why are you arguing with me just put new batteries in the other sliding door transmitter on the door that could be opened. He finally put a new set in it and it fixed the problem. The front desk then called up for the upright fan saying it was the front desks. When I went down there they had another fan running and was just lying to get the fan back. I was sitting on the bed when a mouse ran from the kitchen to behind the dresser. I called down to the front desk but he said they had no maintenance at night. The kid came up and dropped off an electric mouse trap. I ended up opening the outside door and taking the paddle off the wall. When I walked into the kitchen and he charged me up the paddle I gave him a Lacrosse shot across the kitchen and out the open door into the hall. The mousetrap was left with us but it caught no mice. The next night another mouse came running across the bedroom floor. I again opened the door to the hall and grabbed the paddle off the wall. I went after Mickey and he came running up the paddle as I power-moused him out in left-field out in the hallway. The maid leaves the door open in the daytime while she cleans and the mice just run in the rooms to their heart's content. We should have canceled our reservations when we came there and the first thing I saw was a rat running across the sidewalk by the rat trap when my wife walked down to see the beach. We had just come over from a comped 5-day shop at the Hyatt Regency. We then went onto the Ritz-Carton for a comped 2-day stay. When we went to check out they tried to charge us a price higher then what we were quoted when I made the reservation. When we checked in we were quoted an even lower price than the other one. The check-in girl wrote the quote on an adding machine print out. The manager working that day would not honor that price because it did not have the name of the girl working. I said well just look up who was working that day and check with her. She said she couldn't do that. She ended up going with the higher price that I had an email for. Even though I was quoted another price by their reservation desk when I shortened the stay to go over to the Ritz-Carlton. All of my phone calls are recorded so I had proof of them saying the price. She ended up charging me more than I was quoted after I shortened the stay by 2 days. We have been back to Maui twice and we no longer stay here instead we stay at a VRBO over in Kehei that is cheaper and so much newer. We walk out the sliding door to the pool 10' away. It comes with a washer and dryer in the room and no rodents.

kittensmeowmix 10/20/2019

Great beach front location. The room was very clean and large. The staff at The Castaway Restaurant were lovely as were those assisting us to check in and out. About at 10-15minute uber to Lahaina but lots of other restaurants within about a 20 minute walk.

Michael C (Bowie, Maryland) 10/19/2019

I am still not completely clear on the relationship of all of the units at this place with the property management firm. Many or most units don't get daily housekeeping service and you can't charge things at the restaurant, general store, or beach rental place to your room. I booked it through an online booking agent and my wife and I lucked out and ended up with a unit where we could. The first time I asked if we could charge a meal to our room, the server pulled out a list and there were not a whole lot of units on the list. The only thing I specified when I made the booking was that I wanted a unit with a king bed and an ocean view. We were also able to charge purchases made at the general store and beach equipment we rented to the room. Our unit was on the top (6th) floor of the Aloha Tower and had a pretty good view of the ocean. The unit has a dining table and a full kitchen with upgraded appliances, and upgraded countertops and faucets in the kitchen and bathroom. The only problem we had was with very tiny ants on the kitchen countertop. I had never seen ants this small. They looked like little tiny black dots running on the countertop. We did tell the front desk staff about it. They said they don't like to spray for them but would rather set traps. The problem didn't get bad enough that we felt the need to do so. However, this must be an island thing because we had the same problem in a condo we stayed at the following week in Kauai. Our unit was only a couple minute walk to the beach, which had very nice sand and was never crowded when we were there. A free trolley service comes by this resort and nearby resorts and stops at a small shopping center called Whaler's Village that has several restaurants and specialty shops. The encounters we had with the front desk staff was always very pleasant and they were very helpful.

funinsunfun 10/12/2019

A few positives about this property: nice and quiet ocean front, quiet pool, and a decent restaurant. Besides that, I would not recommend this location. It appears that several of the ‘rooms’ are actually independently owned and the hotel has ‘no control’ over these rooms. I recently booked a room in the hotel tower but after seeing the tiny room and the non-private balcony, I asked if there was any other rooms available. They told me there was a room in the dolphin building which was steps from the pool and beach, but the room itself was an outdated, dirty, and bare bones version of what the online photos look like. I did take the upgrade, but with an added $40/night charge. For that rate, there are far better resorts on West Maui. In addition, the front desk staff did not have the Aloha spirit. They were very rude during the whole check in process and seemed bothered when you would try to exchange towels. The complete opposite of what you receive anywhere else in Hawaii. The best example of their rudeness: I asked the front desk if I can rent snorkeling gear, she said ‘NO! like we explained at check in and like it says on this card, you need to go to the beachfront hut’. The thing, it was not explained at check-in, I never got the card, and the answer is yes, I can rent snorkeling gear. Finally, there is an activity desk that they push on you like a timeshare presentation. While it’s optional, they will call your room to remind you about the free breakfast if you just sit at a presentation at 8am. While an activities desk seems great, this one was not. They claimed to give discounts to their offerings, but a quick online search gives you the same rates and even cheaper at times. I asked about an activity and they quickly dismissed my inquiry and try to upsell me on a more expensive activity. I even witnessed an old man have two sales associates use predatory sales tactics to lock him into an activity. This is stuff you do not want to see or be a part of on vacation.

mhaurlkl (Cambridge, Canada) 10/09/2019

This was our last stay of three island for a week each. This was out chance to relax and take it all in. The resort is right on the beach with towles and chairs and fins and goggles and boards to rent beashside. the beach goes on forever with a nice roll to eht sirf and gentle winds daily. The hotel seemd like a combination of Time Share and Hotel. Only the Hotel guests get the whole treatment. a warm large pool with chairs and a bar. Very comfortable and welcoming. A large reasonable restaurant open all day with both local and international foods. Service there was always exemplary. It is on a beach walk that covers miles of resorts you can walk through on a signed path or stop and have a drink at another resort. The room we had was large and had a full size fridge, microwave and cook top. Maui is the island you realy need a car on. services and stores are close by but better to be driven. All the staff were welcoming and friendly. A helpful front counter staff topped things off.