Lucinda B (Norton Shores, Michigan) 02/20/2020

We enjoyed this property. We have stayed at other Ashton's and we're impressed by the grounds of this one as well. This one does not have the office on property so influenced the score a bit. The condo itself was nice but a little more dated then others I have stayed at. The bathtub/ shower has a huge step in and out with no grab bars. There is no cleaning service included in the stay without an additional cleaning fee. Towels are in abundance and cheerfully delivered. The dishwasher had something awful in the bottom that we reported. The Lanai was beautiful and beds clean and comfortable. It seemed like this unit hadn't been used for awhile as the plants and end tables were dusty and there were a few bugs (this is the tropics). The beds were comfortable. Over all the stay was great and I would stay at an Ashton again. All three of us enjoyed our stay here. We especially enjoyed our evening visits to the pool and hot tub. Very convenient location. Quiet property which suited our needs. Grills scattered throughout property for use. Gated community with a code for entry. A different code for pool and fitness center. I would stay again.

aarstadj (Seattle, Washington) 01/01/2020

When we arrived it was clear the unit had not been cleaned. My daughter ended up getting lice from the bed, and was bit multiple times by something overnight. The floors were dirty and clearly not vacuumed. Showers weren’t cleaned. Hawaii was beautiful, but will definitely stay somewhere else next time.

Road370849 11/21/2019

Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

968darcid (Missoula, Montana) 02/02/2020

First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..

Rob7039 01/05/2020

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.

maicoman1 (Waikoloa, Hawaii) 11/24/2019

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

10fermina (Boise, Idaho) 02/12/2020

We spent 7 nights here and had a great time. The location is perfect to access all of Kona's sites, the complex is super clean and quiet with the bonus of experiencing the salt water pool right outside the complex. The units are fully furnished with daily room service.

Shannon E (Hercules, California) 01/29/2020

We stayed here recently in unit #121. Oceanfront 1 bedroom booked through Costco. The complex is nice and well maintained. The ocean view cannot be beat. We loved sitting on the balcony and the pool/beach area was wonderful. The room itself was OK but is in need of some serious updating. We usually stay up in the Waikoloa Beach Resort and those condos are much newer so maybe the comparison is not a fair one. One reason we always choose a condo is for the ease of cooking a few meals at home. The kitchen itself was nice, but the amenities were pretty much lacking. The pots and pans were scarce and too small. We didn't even have a pot large enough to cook pasta. Cutting board was lunch box size. We had only 3 butter knives and zero steak knives. 2 really small wine glasses. 2?? We were vacationing with friends and we couldn't even have a glass of wine in our room if they didn't bring their own glass. Zero serving bowls. We had also read that units had beach chairs in the closet but ours did not. Our friends did. So, we ended up spending $50.00 to rent beach chairs for the week. Having said all that, our vacation was wonderful, and we made do with what we had. We vacation on the Big Island often and we will return. I'm just not sure we will return to this particular condo complex.

Mercfire (Yallingup, Australia) 01/27/2020

we stayed 5 nights, after a long trip from Perth Western Australia, we were pleasantly surprised with the accommodation. the condo was clean , comfortable and peaceful , with a great property and grounds we have thoroughly enjoyed our time here. the kitchen is suitably stocked with all cooking needs in mind , as we like to cook and enjoy a relaxing meal together . beds were comfortable, Pool was very good and access to all local sights great. would highly recommend

theelarsonfamily (Santa Cruz, California) 01/10/2020

We booked through Costco as they have been great. Location is right along water. We had amazing sunset views from our 3rd floor unit. Great space to hang out during the day, big open living room, balcony for our family. We enjoyed the pool, jacuzzi and short walk to shops in Kona. Management keeps everything in great condition. My teenage boys enjoyed the free movie kiosk on-site.

juvemeister (Port Orchard, Washington) 01/09/2020

This resort offers a nice oceanfront setting. The facility is clean, enjoyable, and comfortable in most respects. The commons areas around the beach and pool are nice, the grounds are very well maintained, and parking seems ample (no extra charge). Daily housekeeping was provided as part of the package and my wife & I liked that our 1 bedroom suite had 2 bathrooms, full kitchen plus washer/dryer. Checking in was unpleasant and the wait for a room was long, so we didn't get off to a good start. I would also say that the Air Conditioning system put only a slight dent in the heat we experienced. That said, we spent a pleasant and enjoyable week at a pretty nice facility that was convenient to some wonderful dining and sightseeing, Our only real disappointment was that we paid the extra for an Oceanfront room that seemed more like an Oceanview room when compared with most of the rooms in Building 1. That building runs almost parallel to the shore and faces the ocean fully and directly, most rooms enjoying 160 degree views without obstruction. In Building Two, rooms face more to the south and are divided into sections that are staggered behind one another. If you are in the westernmost section (rooms 123 through 324), you are pretty much on the water with a full oceanfront view. Nice. The section we stayed in was right behind it (rooms 121-422) and set back behind a concrete wall. Thus our room (221) had a deck with maybe a 120 degree ocean view. Our sunset was largely blocked by a concrete wall while most of the folks in Building 1 enjoyed a full sunset view without having to leave their deck. According to the desk manager who went over the facility map with me, 3 of the 5 sections that make up Building 2 are considered Oceanfront in terms of pricing. In my estimation, at this resort not all "Oceanfront" rooms are created equal. If I stayed here again, I would probably choose to pay a lesser amount for an Oceanview room unless I was guaranteed a room in the central sections of Building 1 or the first section of Building 2. Expensive lesson learned.