micheledU3033NF 08/23/2021

The room size and amenities inside the room were great. Rating themselves as a 4 star hotel is questionable. My 2 problems were (1) front desk person who made us wait outside for 6 hrs with our luggage. I had called twice in advance and asked if they would hold our luggage indoors while we waited and was told yes. That didn't happen. Granted we flew in 9 am and we're told check in was at 4 pm. But she was very rude, and offered nothing for us but the key to use a restroom. The sign on the office said it closed at 4pm, so how people checked in before then was a mystery. Everytime I checked to see if maybe we could get our room soon the answer was always " check in is at 4pm". Then by 3:30 pm we were told 10 min, then another 10 min wait...very aggravated by then. (2) the outdoor furniture was rusty, torn and moldy cushions....not what you expect for a 4 star hotel!! My only other complaint was a not so comfy bed. Checked in on Aug 16th, 2021 in room 215.

crystalrQ3478TY 08/09/2021

We were here for a week and it was in a great location. Easy little walk to downtown and just a few minutes from main attractions. Parking was great. Due to covid we didn't have housekeeping but we had a washer and dryer and dishwasher so we made it just fine. There is a trash chute at the end of the hall since we were in the third floor. The main bedroom was overlooking the ocean and the second bedroom overlooked the street on the opposite side. Nice big balcony and sitting area. Very quiet and clean.

Guide260136 07/29/2021

Quiet and well maintained grounds. Our two bedroom unit overlooked the ocean and the view could not be beat. The unit itself needs some upgrades….the entire apartment had an unpleasant odor, the bed was too squishy, the carpets need to be replaced, and it could use some fresh paint. All of the cabinets were sticky, too. Overall, we really enjoyed our stay and would recommend this to others looking for a quiet property with an unbeatable location.

Vacation562281 07/18/2021

We rented a 2 bedroom ocean front condo and had requested an updated unit. The unit we were given was dated and worn. While the kitchen and bathrooms were clean other areas were not. Most of the unit was carpeted and the carpet was very old and dirty. The couch and love seat were old and dirty with sagging, stained cushions. Our enjoyment of the of the balcony overlooking the ocean was diminished by rusted furniture with old and mildewed cushions. The microwave turntable did not work and kitchen implements were limited. The beds were comfortable and the sheets were clean. The pool area was also clean. Overall it was not worth the price we paid

tlauer123 (Seattle, Washington) 07/03/2021

Carpets were dirty, kitchen implements cheap, dishwasher didn’t work, bath fans very loud. Overall cheap and dated. The price was much too high for the quality level. Pool was nice, hot tub didn’t seem clean.

Relax43660678267 (Henderson, Nevada) 06/14/2021

We absolutely loved our condo at Waikoloa Shores. Possibly the best VRBO we have ever had! 322 had everything we could have wanted. Quiet, great views, comfortable furniture, fully stocked kitchen, and balcony supreme. Did we mention A-1 parking spot? Thanks to Peggy with Waikoloa Realty. Peggy was with us throughout our process. We had multiple COVID-19 related changes. We had a seamless transition throughout! Nick and Lori Henderson, NV

Coastal45854206169 (Choctaw, Oklahoma) 06/08/2021

This place is horrible. The pictures that are posted are deceiving. They look nice and very updated but in actuality this place hasn’t been updated since the 70s. We were put on the third floor with stairs and the elevator was broken. We both are disabled and they had nothing else. The bed is dated back at least twenty years. Mattress very hard. No air, very hot. No cooking pans, no dishes. Limited towels, no tv. Shower was very hard to get into. No handicapped parking . Huge cockroaches. Awful awful awful. All lies. Would have given it a zero but that wasn’t an option.

Mikaela C (Rochester, Minnesota) 04/05/2021

The condo itself was really nice- large open space with high ceilings, big kitchen, nice big patio/lanai. The kitchen has good utensils and new countertops. There were lots of towels. But the furniture was really worn out and old. The linen was scratchy and there was only one thin ugly blanket. I brought a beach blanket that I ended up using on the bed because the one provided was so poor.

loritC5745UB 02/21/2020

We stayed there thing it would be a nice place . Our room was nice enough bu the pool and surrounding area were so hot, you could not walk on stones surrounding the pool . Forget about going in the pool it was like a hot bath . I felt like we were a Floating Petri dish . We went in for less than 1 minute . Not sure what you can do to cool down maybe some umbrellas ??

Lucinda B (Norton Shores, Michigan) 02/20/2020

We enjoyed this property. We have stayed at other Ashton's and we're impressed by the grounds of this one as well. This one does not have the office on property so influenced the score a bit. The condo itself was nice but a little more dated then others I have stayed at. The bathtub/ shower has a huge step in and out with no grab bars. There is no cleaning service included in the stay without an additional cleaning fee. Towels are in abundance and cheerfully delivered. The dishwasher had something awful in the bottom that we reported. The Lanai was beautiful and beds clean and comfortable. It seemed like this unit hadn't been used for awhile as the plants and end tables were dusty and there were a few bugs (this is the tropics). The beds were comfortable. Over all the stay was great and I would stay at an Ashton again. All three of us enjoyed our stay here. We especially enjoyed our evening visits to the pool and hot tub. Very convenient location. Quiet property which suited our needs. Grills scattered throughout property for use. Gated community with a code for entry. A different code for pool and fitness center. I would stay again.

968darcid (Missoula, Montana) 02/02/2020

First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..

Rob7039 01/05/2020

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.

maicoman1 (Waikoloa, Hawaii) 11/24/2019

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.