アストンカアナパリショアーズ

christinamaria56 (Irvine, California) 01/16/2021

I am absolutely APPALLED at the awful “customer service” we received here. I have traveled extensively throughout my lifetime and I have never once experienced such horrible customer service or anything even remotely close to as horrible as this. I would never stay here again or recommend anybody else to stay here. We are checking out early and staying somewhere else for the remainder of our trip because of this. If I could give zero stars I would. The front desk receptionist was so unbelievably rude and had such a horrible attitude that I couldn’t even believe it. I’m shocked that anybody would treat praying customers this way. I have NEVER been treated so horribly as a paying customer. We called the front t desk and wasn’t able to answer our questions and made no effort to do so. We tried calling back again for help and she was even more rude and unhelpful. She then CALLED US BACK and raised her voice at us on the phone and said if we kept calling the front desk then they would refuse to give us any information (they didn’t give us any helpful information to begin with) and then she HUNG UP THE PHONE ON US without even giving us a chance to speak. All we wanted to know was if there was an ice machine in the hotel or anywhere we could find cold water. She told us our only option was to order delivery. We later found some ice trays in our room and this all could have been avoided had she just told us to look for ice trays in one kitchen or simply told us in a polite manner that she wasn’t sure about the ice situation. Her attitude and rudeness were completely unwarranted. She made no effort to help answer our questions at any point. And the fact that she called us just to yell at us and then hang up was truly the cherry on top. I have never experienced anything like this in my life as a paying customer at a hotel.

frequentflierreview (New York City, New York) 01/15/2021

We stayed here due to the price and it met our needs. Room truthfully had more than we needed in terms of amenities (full fridge, oven, range, microwave, dishwasher, laundry!) and although all the appliances were older and we really didn't spend enough time in the room to use them much, it's still cool that they were there. Along the same lines, this was the first hotel we stayed at that offered free DVD rentals (played on a PS3 which was less than intuitive but still a nice thought). The hotel in general needs a lot of updating in terms of finishes and appliances. There were 2 nice pool areas that again we didn't really use and the hotel is right on the beach(!) which was beautiful. It is walking distance or even easier driving distance to great snorkeling by the black rock formation. The coffee shop was closed due to COVID and restaurant was decent for breakfast (we didn't go for any other meals). They do not clean your room during your stay (not sure if this is a change due to COVID) but do offer fresh towels etc on request. If you want fancy/trendy/modern, this isn't it but if you're traveling on a budget and still want to stay in a great area with lots of amenities, try here!

Prithvish T (Seattle, Washington) 01/12/2021

We could not have asked for a better stay on Maui. This property is blessed with the best location on Kaanapali beach, and we got the ocean front aloha suite up on the 8th floor. So we got more like 220 degree ocean views! And got to see them whales playing around right from our bed! Excellent pools and beach right in front. Best for staying with kids. And very close to Lahaina for shopping and dining as well.

grimes23 (Dallas, Texas) 01/11/2021

Great experience,Clean room spectacular view. Our flight was moved back a few hours and they let us have a late checkout. Very professional staff. The restaurant was very clean and the food was excellent.

jenn4457 (Chicago, Illinois) 01/07/2021

The staff had attitude and you could not swim in the beach.The beach was full of rocks so we drove to a beach whenever the kids wanted to have a beach day. The only positive was they had a nice pool. The also had nice fire pit areas but the minute after 8pm they would come and turn them off. The ocean front 1 bedroom suite was very nice.