lyons2017 (Mountain Home, Arkansas) 04/13/2019

Room service was wonderful and the staff was very helpful. We planned several excursions through the trip advisor staff in place at the resort. Great experience! We requested an upgrade and they accommodated us to room with a nice view.

715richardh (Colorado Springs, Colorado) 04/12/2019

The facility is tired, but okay. The good point is the kitchenette is adequate, and supplied with plates, utensils etc. The maids did a good job, and were friendly. So was Michael in Engineering. Other than that, horrible. Employees avoided looking at guests. At the pool, great opportunity to serve guests sitting by the pool. But no, they only deliver, and walk past anyone who might want to order. I was to get two credits (long story), but the clerk 'neglected' to apply the credits to the bill. So much for appreciation. Unruly guests were yelling in the pool for nearly two hours, and no one asked them to observe the hotel rules and be quiet. Inconsiderate. They're all about selling what they have to offer (excursions, luaus and such) but miss many opportunities at providing services to their guests (food and drinks, with a smile?).

marksY9874LN 04/12/2019

We recently stayed for 8 nights here and had stayed here 12 yrs ago. The grounds and amenities are awesome! We stayed on the penthouse floor room 929, the views are fantastic!! We booked all our excursions thru the concierge, Lei was super and all the outings were 10+ she puts on a daily info meeting at 8:30am to go over all the things to do, highly recommend this. We took the scuba class in the pool with James Brown and ended up going for a ocean dive that same day!!! Was awesome, James does a great job!!! I took 2 yoga classes and were also great!!! All the staff are super friendly and helpful. Only one small complaint is they have the room sliding door set up with a sensor and you have to make sure they are closed correctly or the A/C doesn't come on, we had some issues with ours but the maintenance guy, Warren was super and took care of it . Other than that a great place to stay, very family friendly and the ocean front location is perfect. Can't wait to come back for our 3rd visit. ALOHA :)

babsinNH (center harbor nh) 04/10/2019

We stayed in Room 611 for 10 nights and were very happy with our condo. We had a one bedroom ocean view with a huge king size bed which was very comfortable. Everything was very clean and was kept clean the whole time. We loved our ocean and sunset view from our balcony! I could even hear the waves if it was quiet! The resort is very pretty and tropical.The pools were clean and we could always get a chair at either pool. Front desk people were always pleasant and helpful. We didn't have dinner at the restaurant but did eat breakfast there twice. Food was good but service was kind of slow. My only "complaint" would be that this "beach front resort" has no beach!!! Mother Nature has wiped it out. Luckily it's Maui and there are plenty of other beaches to go to. But if you want to leave your room and walk out onto a nice beach, you need to look elsewhere. Location was great! Grocery store and several restaurants across the street, food trucks one driveway away, five minute walk to farmers market and ABC store. Easy walk to the Beach Walk, which goes all the way to Whaler's Village and beyond!! This was my "bucket list" trip to Maui and we were very happy with Ka'anapali Shores!! (Except for the beach) 😊

goggles72 (Regina, Canada) 04/09/2019

When I pay over $500 a night for a hotel, I expect the stay to be flawless and without any issues. Unfortunately I can't say this was the case here. The grounds are flawless and the highlight of the property. We loved our time outside. The staff was amazing and very service oriented. The hotel was kept consistently clean. The hide-a-bed was worse than the 40 year old equivalent in my mom's basement - squeaky and remarkably uncomfortable. The dishwasher was cheap and again showed its age. A piece of the microwave kept on popping off as well. Again, these are things I can accept at the $150/night hotels that I usually stay at back home, but not here for the price. Another reviewer recently said it was 'tired but clean', I'd have to agree. Given the hide-a-bed issue, we inquired about getting a cot and was told that it was $30 a night. I've stayed at many hotels and never been charged for a cot, ever. I would not have expected this at a hotel where I'm paying over $500 a night. I at first accepted that paying $5 a day to use the fitness centre was a non issue because I expected big things of it and it's not a lot of extra money, but the gym is nothing to write home about, to say the least. I've stayed at many hotels and never had to pay for the use of the gym. We initially stayed at another place down the road for $150 cheaper a night that had grounds which were not as nice but had a suite that was much nicer and without issues, so I'd suggest you research well before you book here unless you don't mind paying that kind of money for a hotel.