TripAdvisor Traveler Rating
Trendy, Understated and Friendly
The tone for the entire stay was set upon arrival. The front desk clerk and the rest of staff greeted my husband, granddaughter and me as if we were family. In fact, each day we felt as though we were in the home of a hospitable, trendy aunt. The suite room we shared was thoughtfully and tastefully appointed. The open air lobby with beautiful and understated furnishings is a comfortable place to hang out. It was a very easy walk to the beach. I will miss the lobby morning coffee service for many days to come. And, the food and drinks at Mahina & Sun's is not to be missed.
Excellent staff and clean, but one room bungalow is very small
Scarlet1611 (Adelaide, Australia)
The staff at the Surfjack Hotel were EXCELLENT - especially Whitney who went out of her way to help us. We appreciated that we were allowed to check in early - this was so good as we'd just come off a long overnight flight. The hotel is very clean and our rooms were beautifully cleaned each day. We had 2 separate stays here during our holiday. We initially stayed in a one room bungalow, then we later stayed in a one bedroom suite. The one room bungalow was very small with insufficient room to hang clothes and insufficient drawer space, but the one bedroom suite was much better. The $25US per night amenity fee was expensive - the hotel provides a list of items that this fee includes, however I feel all these items are things I would expect to be included in my basic room fee. The hotel is an easy 10 minute walk to the beach and there's an ABC store almost next door where supplies can be purchased.
leselliott (Honolulu )
Wonderful service and room. We stayed for 10 days for a PCS move and I had zero complaints. They upgraded our room to a larger one since we had so many bags. The house keepers were very attentive to our needs (including our dog). The valet parking were really fast and polite and it was included in the military TLA rate.
Loved our stay!
melissamarcelli (Mililani, Hawaii)
10-night stay as part of my permanent change of station with the Army. Our stay proved to be an awesome experience for our family. Great pool and yummy restaurant onsite. Very pet friendly and great staff.
Perfect week in Waikiki
Super swank, hip and retro vibe combined with 21st century comfort. Excellent breakfast and dinner menus. Great coffee in the mornings. It was our second visit and we hope to make it an annual family tradition.