LabMD13 (Seattle, Washington) 03/22/2019

This was our first stay at this property, so only have experience with one unit. We stayed for 6 days at one of the 2 bedroom vacation homes managed by Aston at Poipu Kai. The home was perfectly clean and stocked with a pretty complete kitchen which made making some local fish dinners a breeze. There was a beautiful side garden for coffee in the morning, and we didn't have any mosquito trouble. It's a brief walk to great local beaches like Shipwreck, Brenneckie's, and Poipu. The walk to Brenneckie's and Poipu is even a pedestrian greenway that avoids road traffic. It's also relatively close to one of the main roads around the island (5-10 minute drive), so it's convenient for leaving the Poipu area and exploring the western part of Kauai as well. Checking in was easy and the staff very friendly. We didn't have a lot of interaction with staff, it's a pretty independent style of place to stay.

jorgenhaa (Orebro, Sweden) 03/01/2019

First of all every apartment is different. We had 411 and that was a really nice apartment, close to one of the pools with a hot tub. There is no AC in apartment 411. Alot of barbecue grills in the area. They have a expensive cleaning fee that's not included in the price.

fabell760 (Apple Valley, California) 01/19/2019

This property is in a great central location on the South shore. The property was described (somewhere) as ocean front, which because of its sheer size is not inaccurate, however most the units are not ocean front and while many have an ocean view, many do not. Each unit is individually owned and therefor the quality of each unit and unit amenities range greatly. Our unit, K922 was next to a heavily traveled highway which proved to be very loud, and with no AC in the unit there’s no choice but to keep the windows open if you want any cool air. We asked Management for a different unit, but none were available so they had maintenance bring in a portable AC unit which was also loud, but helpful in the evenings. To their credit, Management tried to get us a better unit, but they were sold out the week we were there. 2 or 3 people discussed options amongst themselves, but in the end, having the AC brought in was the best they could do, and it was greatly appreciated. The unit was fully stocked with dishes and cookware, but the cookware could use updating. Nonstick pans were in fair to poor condition. We felt bad because all the utensils were metal which just damaged the nonstick pans more. The coffee filters were the wrong filters for the coffee maker, but they worked. We booked through Interval International so I’m not sure if this part is unique to Interval or not, but there is a $150 cleaning fee which gets you one maid visit during a 1 week stay. Additional services are $55 per request (additional towels etc). The linens, which we aren’t sure if they are the resort’s linens or the unit owner’s linens, are mid grade. Thin sheets and towels with ink initials on the corners to prevent theft. The fitted sheet on our bed was loose and slipped off every night. Each night before bed we had to re-make the bed or we’d be sleeping on the mattress pad. An easy 5 minute walk through the lush, tropical & well maintained grounds brought us to a nice park with a sandy beach that has an off shore reef that made ocean entry and exit very easy. There are several pools, one of the two we had access to was very small, but clean and a nice pool. Is surrounded with so many plants that it gets no sun. The other pool is at the west end of the property and was nice. Hard to rate a pool when the pacific is so close. There are great food and shopping options within 2 to 20 minutes that meet every budget.

Robyn H (Blenheim, New Zealand) 09/30/2018

The location of the unit was fantastic, just a couple of minutes walk to the awesome Poipu beach and Kalapaki Joe's restaurant. As advertised, it is not an air conditioned property, though we were fortunate to have a mobile AC unit in the bedroom which was FANTASTIC! I don't know how we would have slept without it. The unit itself (423) was lovely, very roomy and good kitchen and laundry equipment. It was on the third floor and no lift which didn't worry us but if you have issues with getting your bags up stairs you may want to request a ground floor unit. The pools were clean, we had access to two of them and they were both great. The reception staff were ungracious and the only downer of the whole experience. We had booked to stay 6 nights with a room service after 3 nights. The service didn't happen and when I followed up they said we had to pay if we wanted it done. The next morning I showed them our booking printouts showing that it was included and after photocopying it we were added to the schedule - but they were ungracious about their error. EVERYTHING else about the stay was fantastic.

Orin W 08/31/2018

This was in a good location, walkable to Poipu beach, Brennecke’s, and Kalapaki Joe’s. However, there was only one small AC in the place which made the hot humid nights less than bearable. We also came home one evening to find a leak in the ice maker line, which started to flood the living room. The security guard helped us shut it off, but the property manager was no help, and we had to mop up the mess ourselves, with beach/shower towels. There’s no emergency plan, as the property owner and management do not provide after hour contact information; beware!