アストン・アット・ザ・ホエラー・オン・カアナパリ・ビーチ

frogs91011 (La Canada Flintridge, California) 07/26/2021

This is the place we stay whenever we come to Maui. Great rooms, ocean and mountain views on Kaanapali Beach next to Whalers Village, with restaurants and shopping. Ocean side walkway gives you access to all the hotels in the Kaanapali Resort. You have lots of great options for suites (from 1 to 2 bedrooms). Nice pool and beautiful grounds. The staff was excellent (kudos to Derrick, Tiana and Marissa) for their professional and friendly attention at check-in and throughout our stay.

232gilbertz (Ontario) 07/23/2021

My family and I have stayed at the Aston-Whaler property every year for the past five, (save 2020, the year of the pandemic). Every stay has been wonderful. The staff has always been friendly and very accommodating. The rooms are clean and the bedding is very comfortable. The view from the oceanfront rooms is unbeatable. I highly recommend this property!

Me0611 (Hanford, California) 07/22/2021

We were so excited for this trip as it was our first big vacation in 2 years as for many. We had heard such great things about it from family and had researched best places for family and was convinced this was it. Was very disappointed when we checked in after a long day of traveling to find out they did not have our room for us that we had reserved and already paid for. We reserved a one bedroom/2 bath ocean view suite and they basically said “whoops”, we don’t have one. Then they tried to assure me they were giving me a “premium” one bedroom/ 1 bath ocean view. There was nothing “premium” about the room we were in. It was just your average room with an okay ocean view, but we had reserved and paid for that already. Worse, the room was not ready and we had to wait 30 minutes past check-in time in a hot hallway as we just wanted to get in our room, use our one bathroom to wash up and unpack and relax. We were told we would get a credit for the mistake and inconvenience but we have yet to see anything. We have only been home a few days but that seems like something that could have been done right away, so we shall see. We asked for the possibility of a late checkout on our last day and reminded them of the inconveniences we had dealt with already and they gave us one hour. While the location is a nice one and convenient to shopping and restaurants at Whaler’s next door (if you could get in to the restaurants) and to Black Rock, I am not sure we would stay here again. The lanai was nice and we sat there many hours, but would have loved to have done so from the lanai of our reserved room. The only reason we chose this location was for the fact we could get 2 bathrooms and we didn’t get that. I am thrilled for those who have had great experience here. Am just sad ours was not the same.

David G 07/18/2021

My wife and I celebrated our 50th wedding anniversary by taking our entire family, “The Eleven” to Hawaii. Half of our stay, fortunately, was at the Whaler in Maui. The main reason our stay was so wonderful was due to its manager, Terry Dowsett and his fantastic staff. They made the difference from the first day to the last. We did zip lines, ATV’s, helicopter ride, para sailing, and a sunset cruise on a catamaran that picks you up right there at the beach. Terry and his concierge arranged all of it. The view of the beach, especially the sunsets were beautiful. Service from greeting and assistance at arrival to care of the room were the best. On a final note, my wife and I renewed our wedding vows the last day. Terry arranged everything. From the local Hawaiian minister (Ernest),to the staff hand making our ceremonial lays, to booking the final dinner. The Whaler and Terry Dowsett are truly “Above and Beyond!” Dave and Mary Lou Gordon

TexasTrip_Queen (Texas) 07/17/2021

We had two rooms at The Whaler to accommodate our group. The large two bedroom suite had a wonderful layout but the unit itself needed some love. The seating in the living area was worn and in bad repair. The carpet in the bedrooms smelled of either smoke or pet. Our visit was immediately after the reopening following Covid. It was busy and the staff was overwhelmed and a little short tempered with guests in my opinion.