william z (Wrentham, Massachusetts) 08/19/2019

The facility is essentially condos rented out by the owners. We rented a 2 bedroom unit on the top floor of tower 1 and was absolutely gorgeous. It had a fully equipped kitchen stocked with everything from cooking equipment to a coffee maker and the decor was wonderful. It also had a lanai that extended around the 2 sides of the unit. Beach and pool access are convenient and the rental for umbrellas and chairs is very reasonable. Parking is free. Downtown Lahaina is a very short 10 ride away. We ahve stayed in various other facilities in the area and Walaia and its safe to say this is the best bang for the buck that you will get on Maui.

jsrmck (Delray Beach, Florida) 08/16/2019

My husband and I have been vacationing at The Whaler since 1993. We considered it our Maui home away from home. Unfortunately, things at home have gone downhill. Our recent stay was in unit 518. There are some maintenance issues that need to be addressed. I am not talking about the decor, but the upkeep. In no particular order, the issues are, worn and stained draperies. Suspicious stain on the upholstery of the easy chair (we did not want to use the chair). Faded cushions on the dining room chairs, stained and worn marble on the bathroom sink vanity, a tub in serious need of reglazing and worn marble in the tub surround. Also, due to a really sloppy paint job, there were flecks of paint all over the floor in the kitchen, bath, and hall area. I kept thinking it was sand which needed to be swept up. The bathroom sink was clogged with an enormous amount of hair when we arrived at the unit. That was taken care of promptly. But that seemed to be the only thing that was easily solve able. And now you are probably all asking why I didn't ask to be moved. We did not ask to be moved due to an interaction with the desk clerk during check in. The desk clerk mentioned an upgrade. Silly me, I thought we were being upgraded because we were repeat customers. No, he was offering to let us pay $345.00 per night for an upgrade to ocean front, effectively doubling the cost of our stay. After that little conversation, my feeling was that no one would be willing to assist us unless we paid extra for it. We have never paid for a premium room, and have always found the units in which we stayed to be in very good shape. This was the exception to the rule, and a very bad one it was. Plus, Spectrum cable was upgrading the modems the week we were there and we got kicked off the wifi in our unit and had to wait for service to be restored. And don't get me started about the pool and the chaise lounges. The rules are clearly stated about reserving chaise lounges, yet we were never able to find chairs after 9 am, due to the fact that many guests came at 7 am, dumped their towels on the chairs and hogged them all day. I did complain to the front desk about the lack of available lounges at the pool, and I was told that they could do nothing about it. If I had an issue, I was told to speak to the pool concessions and pool security and point out who it was that was hogging the beach chairs. Absolutely not! It should not be up to the guests to police the use of the chaise lounges. The only reason I am rating it average and not poor is because of our great sentimental attachment to the Whaler. Add to all this, the erosion of the beach directly fronting the Whaler, and I think it is time to say Aloha and Mahalo... Sigh.

jeff722016 (Camas, Washington) 08/07/2019

If your thinking about traveling to Maui and wanting to know where to stay the Whaler is your place. It is nice because it is more affordable than the resorts that surround it and offers spacious units, large lanai’s, wonderful views in the best location on The island. We stayed in unit 869 and rented on VRBO. The owner is great to work with and the unit met all of our needs. Kaanapali beach is one of the best in the world with great snorkeling, swimming, and a safe fun beach walk that is conveniently located next to awesome shopping and restaurants. We have come here for years and will definitely be back for some more memorable times.

Marshall P 08/06/2019

We book through VRBO and a private owner. Best place on Kaanapali beach, close to shops and restaurants and the best view of Black Rock. The place is very clean and has a great pool, friendly staff and you can walk in both directions to other hotels along the path.

J W (Georgetown, Texas) 08/04/2019

This condo was exactly what I would expect from an excellent facility. It is a condo complex in a resort location. It is not a resort in itself, i.e. no restaurants on the property, only a small pool, etc. What you do get is very large rooms, comfortable beds with quality sheets and towels, very clean with daily service, an excellent kitchen with all the required extras to make the kitchen complete, a very large outside patio which was ideal to see the ocean at a 90 degree angle, beautiful birds which would visit us (my wife was even able to hand feed a few of them), an excellent outside area with cooking grills, private underground parking, and a very good concierge service in the lobby for booking various activities. The staff was extremely friendly and always kept hot coffee and fruit flavored tea available from early morning to late afternoon. This is what we wanted. We felt like this was our home for 6 nights. A mall was only a five minute walk away, convienent for incidentals and shopping if that is your thing. A wonderful Safeway was only a short drive away. So if a condo is what you want and not a disney type resort, then I highly recommend the Whaler. We had no concerns, but I feel the staff would address any problems that might surface.