アストン・アット・ザ・ホエラー・オン・カアナパリ・ビーチ

Winger63 (Meridian, ID) 03/27/2020

My wife and I have stayed at the whaler previously with a group that were in three different units (not unit 824). We all enjoyed our stay so we decided to go back and booked #824. The unit itself is updated and nice but when you open the door and see roaches it takes away from everything else. We contacted the owner ans he was able to schedule an exterminator but it was on our fourth day there. Every morning we would kill s few more but I could see gaps in the wall behind the fridge. I advised the owner of this and he admitted the they crawl from floor to floor on pipes. SEAL THE PIPES! We like the Whaler but will stay in a different unit next time. On our previous trip we stayed in unit #312 and it was excellent.

jhatch101 (Herculaneum, Missouri) 03/26/2020

One problem was we were on the 10th floor and getting hot water was always a several minute wait. Other than that I wouldn't change a thing. A great place to stay, right on the beach and Whalers Village is just a short walk.

kateMinneapolisMN (Minneapolis MN) 03/22/2020

I’ll start by saying something positive. The hotel manager Jason is amazing which is a good thing because he has to makeup for the rude and unprofessional staff whether it’s the front desk clerks, guest services, or the towel guy’s. The room was disgusting it was old, and smelly, the odor was so bad we had to sleep with the screen door open. The furniture is horrible I wouldn’t even sit on it without putting a towel down. The pull-out bed was nasty we weren’t even sure if the sheets were clean. It was like sleeping on a concrete! If you have 3 adults staying in this room keep this in mind. If pyou need to get up in the middle of the night you will need to crawl over one another to get to the bathroom because there isn’t any room to walk between the beds!!! I could go on and on about how repulsive the room was. Housekeeping didn’t even supply toilet paper or Kleenex we had to call 3 different time in our 14 days there to get supplies. 3 times our room never got cleaned. The bathroom was never cleaned in 14 days true story! The sheets were changed 3 times if that! The pictures on the internet show nice updated rooms that’s not what you get the rooms are old AF!!! The pool is small. The only reason the hotel gets good ratings is because of it’s location and the great beach. Do yourself a favor stay anywhere but here!

timthe1 (Fremont, California) 03/18/2020

Pros: Great location. right on the beach. close to shopping, food. beautiful grounds, good housekeeping staff. Cons: Snooty reception staff, requests not fulfilled , condition of your unit depends on the owner. Strike one: requested upper floor unit when I made the reservation. Received email from resort stating that our request can be honored. We were assigned a fourth floor unit (out of 12 floors). When we brought this up to the receptionist at check in the response was, "that is what we assigned you". Basically, go away. Strike two: We arrived around noon, knowing this was early. we then asked if an early check in was possible. the response was that "check in time is a four", but we will try to expedite your room. We will call you. Cool. So, we stuck around, had lunch went shopping, etc. no call. Came back around 2:30. room ready? "check in time is a four" (they should all be wearing t-shirts that say check in time is at four, because this is their mantra). Once again, they say we can try to expedite your room. Really? Its a little more than an hour from four clock now. we then went for a walk on the beach. 3:30, 4:00, no call. finally we came back around 4:10. Your room is ready! Of course luggage was not there yet. If we had known it would be four hours to get our room ready, we would have drove around, or went someplace. Receptionists really don't care. Funny thing is, that for the week we were there, our room was always cleaned by lunch time, as well as adjacent rooms that had occupants checked out, were also ready by noon. Again, reception does not care. Mimi will give you an attitude, especially if it is at he end of her shift. Our (fourth floor) room was dingy at best. Lanai furniture was rusty and old. Strike three: On our final night there, a HUGE cockroach crawled into the bathroom while my wife was using the restroom. This was room 415, so beware. We wont be back.

Karen W (Carlsbad, California) 03/08/2020

Good news and bad news on this particular unit - the good news: The Whaler is a lovely property that is well situated along Kaanapali Beach, near shopping and restaurants, close to snorkeling at Black Rock, the condo/timeshare/hotel set up offers a free washer/dryer on each floor. I am sure most of the units are very nice. The bad news: Unit 714 is a dump! The best part is the patio with a partial ocean view and a pretty good bed. Otherwise, this owner has deferred maintenance for decades and the rental company that handles the property obviously does not inspect it. The entire place needs a deep clean and refurbishment. The carpet was buckled and stained, both bedside lamps had broken liners, the kitchen appliances were rusted, the drapes were musty and the black out liner was shredding, the wallpaper seams were pulling apart and curling, the drop ceiling above the shower was filled with decades of dust and debris right above where you are trying to get clean. The door to the patio was difficult to operate and after four days into our seven day stay one side froze in place altogether. Luckily it was in the closed position. I contacted the rental company after our first day. Maui Beachfront Rentals handles this property and sends many pages of rules and requirements for this rental but does not tell you it is in disrepair. When I asked about it after arrival, they said that it is constantly rented so it is hard to get in to do maintenance. They also said the owner was aware of the patio door issue but they couldn't get her to buy a new one yet. Part of the rental fee includes a significant cleaning for this size of space but it was not clean. Old food splatter covered the side of the frig next to the stove. So they wanted to send a cleaning company over while we were there but we would have to be out for several hours. I suggested they should take it out of service long enough to get these things done rather than disrupt our vacation. They did give us a small refund on our payment but I would never go back to this unit. There are many other units available in this building through other sources like VRBO, etc. so we will use another source when we go back. And we certainly will not stay in #714 again. All in we paid over $300/night for a crappy hotel room in a very good location.