Nice spacious room. But there are a lot of bugs in it. There are birds that love to talk at 6am-7am and again at 5pm-6pm. It was a pleasant surprise at first. But it got old real quick. We could hear them even with the sliding doors shut. These rooms need to be sound proofed.
Unfriendly Staff
Leilanig808
We did not get what we were promised as far as our reservation and the front desk staff was not helpful in resolving issues. He was obstinate and confusing and rude. If we had known the rooms we were going to get (which was different from what was promised) we would have gone with a different hotel.
Clean and great view
youngl_s
(Detroit, Michigan)
Our Maui trip was amazing, partly due to this Aston hotel. There are two pools, one with a waterfall! There is no beach directly in front of the hotel, it's all rocks, but just next door you can use the Sandy Beach. We snorkled there and saw lots of fish!
Good and bad, good views but an unwelcoming place
PirateSanDiego
(San Diego)
There are good things and bad things about this place, as with everything.
It's not a very welcoming resort. In fact, they didn't welcome us. And no welcome leis, papaya, or anything... The front desk staff was, in fact, cold towards us. Maybe they don't like tourists, so maybe they should be in a different industry?
The view from our oceanview balcony was awesome - we could see whales. And our unit was the farthest back from the ocean, so great views all around if you are on a higher floor.
The luau -- it's ok. It is free. There isn't any food or drinks. If you have kids, definitely go. Otherwise, I don't recommend it.
The 2 bedroom 2 bath unit - well, the master bedroom is awesome, but the second bedroom is small, dark, at the back of the unit, and without any windows. So win the coin flip for the master!
The full kitchen is missing a lot of items - there is no salt, pepper, hot sauce, decaf coffee, or coffee filters. Not a well-appointed kitchen.
The pools - 2 of them. The one closest to the ocean is boring. The one farther away is much more interesting with a bridge, stone seats in the pool, and even an area you can put your lawn chair in the water.
The sauna - they have a dry sauna for use. It's free. It's in between the Ladies room and the gym, so you can get there either way (for the ladies; I assume it's the same for the guys). This is nice, however, the sauna area needs upgrading. It's pretty nasty actually - the showers (2 of them) are pretty gross, and the wall is actually puffing out. That, of course, means there is water in the wall behind the paint. And that, almost always, means mold. How long has that been there? Why have they not fixed it?
Would I go back here? No, there are plenty other of better options to explore.
This is my birthday trip. I picked Maui because I have never been here. My friend's boyfriend also has a birthday. So 2 of the 4 of us have birthdays, and we are here for 7 nights. We made this very clear, hoping for an upgrade. Especially in light of all the current travel cancellations. We did not get an upgrade, which was disappointing. Maybe a bottle of champagne to celebrate our birthdays would be nice.
I do have to give a shout out to the bellboys, though. They were friendly, quick, patient, and everything you want in a bellboy.
Nice property with good sunsets
01dean1955
(Toronto, Canada)
Ate the Beach Pub and had stomach issues afterwards. Waited for a new cable box 2 days. Otherwise staff and the experience was great.Liz, Sheena and other son the front desk . Even helped me get my boarding passes. lost of chaise lounges by the pool. Good sunsets and whale watching.
My wife and I have stayed at the whaler previously with a group that were in three different units (not unit 824). We all enjoyed our stay so we decided to go back and booked #824. The unit itself is updated and nice but when you open the door and see roaches it takes away from everything else. We contacted the owner ans he was able to schedule an exterminator but it was on our fourth day there. Every morning we would kill s few more but I could see gaps in the wall behind the fridge. I advised the owner of this and he admitted the they crawl from floor to floor on pipes. SEAL THE PIPES! We like the Whaler but will stay in a different unit next time. On our previous trip we stayed in unit #312 and it was excellent.
Great place to stay
jhatch101
(Herculaneum, Missouri)
One problem was we were on the 10th floor and getting hot water was always a several minute wait. Other than that I wouldn't change a thing. A great place to stay, right on the beach and Whalers Village is just a short walk.
Disgusting
kateMinneapolisMN
(Minneapolis MN)
I’ll start by saying something positive.
The hotel manager Jason is amazing which is a good thing because he has to makeup for the rude and unprofessional staff whether it’s the front desk clerks, guest services, or the towel guy’s. The room was disgusting it was old, and smelly, the odor was so bad we had to sleep with the screen door open. The furniture is horrible I wouldn’t even sit on it without putting a towel down. The pull-out bed was nasty we weren’t even sure if the sheets were clean. It was like sleeping on a concrete! If you have 3 adults staying in this room keep this in mind. If pyou need to get up in the middle of the night you will need to crawl over one another to get to the bathroom because there isn’t any room to walk between the beds!!! I could go on and on about how repulsive the room was. Housekeeping didn’t even supply toilet paper or Kleenex we had to call 3 different time in our 14 days there to get supplies. 3 times our room never got cleaned. The bathroom was never cleaned in 14 days true story! The sheets were changed 3 times if that! The pictures on the internet show nice updated rooms that’s not what you get the rooms are old AF!!! The pool is small. The only reason the hotel gets good ratings is because of it’s location and the great beach. Do yourself a favor stay anywhere but here!
Great Location, but...
timthe1
(Fremont, California)
Pros: Great location. right on the beach. close to shopping, food. beautiful grounds, good housekeeping staff.
Cons: Snooty reception staff, requests not fulfilled , condition of your unit depends on the owner.
Strike one: requested upper floor unit when I made the reservation. Received email from resort stating that our request can be honored. We were assigned a fourth floor unit (out of 12 floors). When we brought this up to the receptionist at check in the response was, "that is what we assigned you". Basically, go away.
Strike two: We arrived around noon, knowing this was early. we then asked if an early check in was possible. the response was that "check in time is a four", but we will try to expedite your room. We will call you. Cool. So, we stuck around, had lunch went shopping, etc. no call. Came back around 2:30. room ready? "check in time is a four" (they should all be wearing t-shirts that say check in time is at four, because this is their mantra). Once again, they say we can try to expedite your room. Really? Its a little more than an hour from four clock now.
we then went for a walk on the beach. 3:30, 4:00, no call. finally we came back around 4:10. Your room is ready! Of course luggage was not there yet. If we had known it would be four hours to get our room ready, we would have drove around, or went someplace. Receptionists really don't care.
Funny thing is, that for the week we were there, our room was always cleaned by lunch time, as well as adjacent rooms that had occupants checked out, were also ready by noon. Again, reception does not care. Mimi will give you an attitude, especially if it is at he end of her shift.
Our (fourth floor) room was dingy at best. Lanai furniture was rusty and old.
Strike three: On our final night there, a HUGE cockroach crawled into the bathroom while my wife was using the restroom. This was room 415, so beware.
We wont be back.
Whaler unit #714 traveler alert
Karen W
(Carlsbad, California)
Good news and bad news on this particular unit - the good news: The Whaler is a lovely property that is well situated along Kaanapali Beach, near shopping and restaurants, close to snorkeling at Black Rock, the condo/timeshare/hotel set up offers a free washer/dryer on each floor. I am sure most of the units are very nice.
The bad news: Unit 714 is a dump! The best part is the patio with a partial ocean view and a pretty good bed. Otherwise, this owner has deferred maintenance for decades and the rental company that handles the property obviously does not inspect it. The entire place needs a deep clean and refurbishment. The carpet was buckled and stained, both bedside lamps had broken liners, the kitchen appliances were rusted, the drapes were musty and the black out liner was shredding, the wallpaper seams were pulling apart and curling, the drop ceiling above the shower was filled with decades of dust and debris right above where you are trying to get clean. The door to the patio was difficult to operate and after four days into our seven day stay one side froze in place altogether. Luckily it was in the closed position. I contacted the rental company after our first day. Maui Beachfront Rentals handles this property and sends many pages of rules and requirements for this rental but does not tell you it is in disrepair. When I asked about it after arrival, they said that it is constantly rented so it is hard to get in to do maintenance. They also said the owner was aware of the patio door issue but they couldn't get her to buy a new one yet. Part of the rental fee includes a significant cleaning for this size of space but it was not clean. Old food splatter covered the side of the frig next to the stove. So they wanted to send a cleaning company over while we were there but we would have to be out for several hours. I suggested they should take it out of service long enough to get these things done rather than disrupt our vacation. They did give us a small refund on our payment but I would never go back to this unit. There are many other units available in this building through other sources like VRBO, etc. so we will use another source when we go back. And we certainly will not stay in #714 again. All in we paid over $300/night for a crappy hotel room in a very good location.
Staff was very helpful and friendly. Enjoyed having the restaurant on the premises. The grounds were well maintained and tidy. The rooms and bathrooms however could use updating. Having only one elevator in operation resulted in long waits.
Very comfortable stay on Kaanapali Beach
ChuckDallas
(Dallas, Texas)
Nice maintained property on the Kannapali Beach. Rooms have fully equipped kitchens and the property is certrally located for the Kannapali area. The staff is very personable and professional; we are repeat vacationers at the property.
Low Key
Julie B
Aston Maui Kaanapali Villas is like visiting old Maui, low key and laid back. There are many resorts around it that are much more amped, up like visiting Vegas, not for me. We’ve stay there twice and are already planning our next visit. Alhoa
Lovely oasis amongst the more crowded resorts
VancouverLAMI
(Vancouver, Canada)
Every staff person we’ve come into contact with has been wonderful, friendly and helpful. This resort is tucked away a bit and the beach walk doesn’t go along the beach so it feels more private and secluded than some of the big resorts on Ka’anapali Beach. Clean and careful through the COVID-19 event. Would recommend highly.
Beautiful location, but 1 BR suites do not have a bedroom
Sean O
(Seattle, Washington, United States)
Gorgeous resort, great beach and nice pool. BUT, if you book a 1 bedroom suite, be prepared: it's not a one bedroom suite. The "bedroom" is an open loft above the living room. So if you have kids with you, you'll have no privacy.
The grounds are well maintained. A few steps and you can have a swim and snorkel. The staff are very attentive to our needs and very friendly. The view from the lanai is more than enough if you want to see the sunset. The smell of the sea and the sound of the waves is something that we missed when we came back home. Supplies for the kitchen and dining is ample. Cooked a few meals when we were there. We were there when the lockdown and stay home mandate took effect. But the place makes you feel like you’re in a different place. Sun and sea a few steps away. There’s a spa next to the pool and you can just relax and watch the sunset. The pool is quite small but who really needs it when your close to the beach. A second visit to Maui and staying again in this place is a plan in the making already. Thank you to all that made our stay memorable.
Whale watching in Paradise
Minn_sky
My husband and I just spent a wonderful 10 days in luxurious condo unit 914 on the 9th floor of the Mahana. Higher is better during whale season; load up with plenty of food, beverages and snacks and you can spend an entire day watching the whales if you so choose. We stayed in the unit a couple of our days, but every day we saw many spouts while eating breakfast!
From the first moment you walk into the Mahana you feel welcomed by the gracious front desk staff. Unit 914 is outfitted with everything you need. You can hunker down, or take off for the day with the cooler and ice provided for your use. If you want to do some of your own cooking, the kitchen has top of the line GE Prestige appliances as well as a rice cooker, blender, coffee maker, etc. Waking up to 100% Kona coffee purchased from the Times Market is bliss; carrying it onto the lanai to watch whales is even better. The living room is large and beautifully furnished, and the king size bed is softly firm with comfy pillows. The bedroom and living room have floor to ceiling windows so you can wake up and watch whales from your bed if you wish. Having a washer and dryer in the unit makes it easy to pack just a few clothes leaving room to take home all your shopping treasures that remind you of your memorable Mahana stay.
Access to the Kaanapali boardwalk right next to the parking lot made the few hundred foot walk to Dukes for Happy Hour so easy. We also were able to take morning walks directly onto the beach from the pool area. Sometimes we headed back to the condo on the boardwalk as there are many access points from the beach. Also it is easy to walk down the driveway and across the street to the Times Market shopping Center for restaurants, urgent care, shops and the market. The Mahana is in a great location!!
I can’t imagine a better place to stay while in Maui than unit 914 at the Aston Mahana! Aloha!
Winter 2020 stay at Aston Mahana
mikedena
Excellent place to stay for viewing ocean and whales! All rooms have ocean front views. We come every winter and always enjoy our stay here at the Aston Mahana. They have always take good care of us!!
BEST PLACE TO STAY ON MAUI!
caz95421
I stay at the Mahana every time I come to Maui. Every room is ocean-front, and the views are incredible (Lanai and Molokai in the distance, whales and turtles swimming just off the beach, and beautiful sunsets every evening). The property is located at the end of a private lane so there is no traffic noise. It is an intimate property; not a big, busy resort. A nice grocery store and other businesses are within walking distance. 808 Mopeds is just down the street also- a great place to rent scooters and mopeds. The staff at the Mahana are very friendly and efficient. The rooms are either studios, one-bedroom units, or two-bedroom units. On my visit last month, I reserved two studios for our adults kids and spouses, and my husband and I stayed in a one-bedroom unit. That worked out perfect because our unit included a living room for entertaining. Every unit includes a full kitchen so we didn't have to eat every meal out. In fact, our meals on the lanai where some of our favorites.
Best place for comfort and watching whales
GetaMove123
We've stayed in this property several times. It is right on the beach, each unit has floor to ceiling windows, and they have very nice furnishings. It's comfortable and quiet. The location is excellent for watching whales from inside or from the lanai. The location is within walking distance of several restaurants and a grocery store. It's convenient to several towns and a short drive to Lahaina. The staff is friendly and very responsive to requests. We'll continue to stay here in the future.
Dear Management
Upon checking into the room we were told that they gave us a different room then requested. When we entered the room we found a dirty room with writing on the walls , air conditioner wasn’t working, broken fans , moldy shower floor, bedroom had no air and closet had dirty things inside. This room was in much need of cleaning and repairing. We could not stay in there due to these conditions. I contacted your office and told the person in there about these problems and they said they couldn’t do anything. I asked to speak to a manger and they said nobody was there. I told them I was checking out and they should refund my money due to not giving me a livable place to stay. They said they could not do that . I told them that I was checking out please refund my money. I then went to the front desk where they checked me out and refunded me their fee. They also never called me back or refunded my money.
Great Experience!!
DBB1996
The room we got was newly renovated and was very clean & beautiful. This resort had 10 BBQs and 2 swimming pools and never had trouble getting a lounge chair for my whole family to sit at ocean front view. Staff were always helpful and friendly and would stay at this resort again.
Beautiful View
946cathiem
(Calgary, Canada)
The grounds are beautiful. Parking is terrible. There are no assigned parking stalls for each unit. They sell extra parking. So you might be out of luck if you arrive late at night. Getting amenities ie. toilet paper to your unit may take awhile. All in all it was a nice holiday.
Papakea is awesome - booking thru Aston is not!
perenchi
(Renton, Washington)
Papakea is lovely! Book a unit thru anyone EXCEPT Aston! When you book thru Aston, you have no choice in which unit you get to stay in, and it is (at this point in time, anyway) a big crap shoot! There are many, many beautiful units that have been remodeled, but at least a few that have not! IF you book thru the hotel, you may get a "dumpy" place or get lucky and get a fabulous one - and the price will be the same!! Until Aston fixes this policy - BEWARE!
Small but nice condo in West Maui
Feze15
(Staten Island, New York)
We were trying to keep our second Hawaii trip a little more affordable this time and avoided the big and expensive hotels. We found this place a few minutes north of Kaanapali Beach and it was small but had everything we needed. First time ever experiencing a Murphy bed and it saved a lot of room. Each condo is different but we had to purchase a few beach essentials (cooler, chairs) since the ones provided didn’t work. The cooler had a hole in it and the chairs were very small. The location is right on the water but there is no actual beach front at this resort. Two Small pools and putting greens are on the grounds and you can definitely see a great sunset. Kitchen had everything you need to cook inside and there where multiple grills outside if you wanted to BBQ. The location is good with several stores minutes away and right off the highway. Also parking was included. I would probably try somewhere new if we make it back to Maui, but this place fit the bill for what we we paid.
We were three couples in three rooms with Garden View. One couple's room was very shabby, ours was okay and the third was good. The couple with the shabby room upgraded to Ocean View for only $40 / night (~$200 instead of $160). If you are not trying to save money, it is a great deal. The room and views of their new unit were much much better. However, this is a condo unit and each place is independent of any other. The management staff were very nice and took care of some minor problems but had no control over the state of the rooms. We don't know if the other ocean view rooms are as nice as the one our friends got. But overall, good value for money.
So not worth the money, Unit 412
kmsellis
(Layton, Utah)
I have been to Maui 15+ times and this is by far the worst place i have ever stayed. The only thing nice i can say is that it waa clean. The bed in the room was awful aa waa the sofa bed. The door to the bedeoom waa a sliding door and it didnt shut tight and waa banging against the wall all night long. I got a parking permit from the front desk which is run by Castle Resorts and they were beyond rude. Luckily our stay was only 2 nigjts, I couldn’t have handled not getting any sleep for more than that!
Beware Damages Scam
RobertB981112
(seattle)
We had a pleasant 3 night stay in January and enjoyed our beachfront view. No issues while we were there. Unit was a bit worn in terms of maintenance but nothing that impacted our stay. We had some ants one day, but otherwise generally clean. Would have rated as 4 stars, except for experience after our stay. I had declined the "damage waiver fee" when we booked. It was my wife, myself, and our adult son. I thought likelihood of any damage from our 3 night stay was low and we had no incidents while we were there. When I reviewed my credit card statement I saw we were subsequently charged $68 dollars after our stay. We were never notified or advised of any damage, our card was just charged. When I called, the front desk person told me it was for damage to a coffee table. When I said we we had no incidents or noticed anything, I was advised the manager would call me back. No response. I called a second time and spoke with front desk person, again advised manager would follow up and no response. The apartment has a lot of deferred maintenance, again nothing that impacted our stay, but seems like this is a scam if you don't pay for the optional damage waiver you are going to pay for whatever random "damage" they will attribute to you. Either don't stay here or just bite the bullet and pay their "damage waiver fee" upfront.
Paki of fun
margishumbletrips
The condo we stayed in was Oceanfront location where we woke up with the beautiful view of the ocean and the sound of the Waves were so soothing. Most of the resort had Ocean Front views and the service was great and the courtesy desk where informative.
Excellent tview
chrisQ7733NO
(Modesto, California)
Paki Maui is nicely located. We stayed in #102. Owner offered on VRBO. Great view! Easy access from parking lot. Easy walk to pool and ocean. Well stocked, close to everything. I would stay again! Had a great time!
The staff is great! We love staying here!!!!
Great balconies in all rooms! The living areas are large and have plenty of space for kids to play and relax.
Thanks for another enjoyable trip! We hope to come again soon.
Love Maui Hill!
LuanneM826
(Santa Fe, NM)
We are owners at Maui Hill but at times will rent a unit from them for an extra week. The service, the friendliness of the staff, the units, the resort itself, all are great. We've been coming here since 1986 and the resort has been kept up extremely well.
Family wedding
hjr0bins0n
(Lindsay, Canada)
Maui Hill is close to amenities. Dinner at Sarento's was wonderful. Sunsets on the beach across the road . Close to boat dock for snorkelling tour. Ample parking near condo. Grounds staff were friendly. Able to give me names of the different tropical flowers in bloom.
See previous page
Wonderful stay in Maui
Dreamplanting23
(New York City, New York)
My teenage daughter and I were extremely lucky to find a two bedroom unit at Aston Maui Hill, after leaving a disastrous Airbnb rental, during a mid winter break week of extremely limited rentals. (Feb 19-20). The Aston Maui Hill space was spacious, immaculate, impeccably clean and very comfortable, The front porch had lovely views of the mountains and the ocean, and the back porch overlooked a lawn and tennis courts. The kitchen was impeccably clean kitchen with dishes, pots and pans and utensils, and a washer and dryer. We did not use the pool or tennis courts, yet observed other guests and their families happily using them. The team at Aston Maui Hill are extremely courteous, welcoming, kind and considerate. It’s a lovely place, in a lovely setting and located out of the main tourist area of South Kihei. Driving in and out is much easier due to location, and parking spaces are directly in front of the unit.
TOTALLY LOVED THIS PLACE!!!! Big, spacious 2 bdrm unit
GSantiago808
(Wailuku, Hawaii)
The 2 bedroom unit was bigger than my house, lol! Perfect size for a large family. The living room was open & spacious. Beautifiul grounds, nice pool. Kitchen was well stocked with basic necessities. Looking forward to staying there again and again. Totally loved this place!!
The staff here go out of there way to ensure customers are comfortable and happy. The rooms are clean and have everything you need for a fantastic stay. We had a two bedroom with washer/dryer, TV sets in every room, and ice maker in full size refrigerator. Customer service is definitely 5 star, the front desk personnel should be commended
Comfortable and good equipped Appartement
wpfeifer
(Baar, Switzerland)
I‘ve been there for 4 nights. The appartement (507) was very open, well structured and had enough space. The balcony was a little bit too snall for me. The kitchen was very good equipped, so I was able to prepare any kind of food. It was really clean, but you could see, that the appartement has come into it‘s years. One point that really was uncomfortable - was that this building was a no smoking area. I had to walk really far to go to the smoking area. That was really bad!
Nice enough place to stay.
Judyvan
(Greeley, CO)
I was shocked to be paying $284 a night, but the Maui Banyan was nice enough. The room had new bathroom and tile. The TV was good as was the air conditioner and the beds were comfortable. We were given a room in a building with an elevator and 2 beds as requested, but it took a change of room before we accepted the room. It was a little too far for us to walk to most restaurants so we mostly drove. Nice room. Would stay again
Excellent place to stay
Kathy S
Loved this place. One bedroom, 2 bathroom condo. Walking distance to anything we needed, great beach across the street. Most beautiful sunsets. The grounds are gorgeous. Parking space included. Got a diving trip arranged right in the office.
Great location, average property
Mauifarm456
(Calgary, Canada)
Stayed at the Maui Banyan on a recent Maui vacation. The location is great, but the condo accomodation is really hit and miss. We were in a one bedroom deluxe, and although renovated did not live up to the over $300/night cost. The bed was poor quality with no duvet, just a couple of old school blankets in the closet. The lanai is extremely narrow and you risk tripping off the 6 inch ledge as we were on the ground floor. The condo could have been a little cleaner as the floor seemed dirty, and the housekeeping service was minimal. You have to pay a resort fee which includes stuff no one really uses, like dvd rentals. We are not living in the nineties! The pool was nice, location to beach is great, but not necessarily worth the price they are charging.
