Stayed here for 4 nights. Got upgraded to a two bedroom garden view room. The view from the room was amazing. Birds chirp at night and in the morning.
The hotel is minutes away from Lahaina and some really good restaurants and beaches around. Onsite there really is no beach to do anything. Their hot tub temperature is subpar and the cleanest of their rooms were a little old and faded. But their customer service is amazing. They have great activities to do everyday such as lei making and ukulele lessons.
The price matched what we got for a 3.5 star hotel. So I thought the value is fair.
Very nice
P2205DCkellyd
(Melbourne, Australia)
We stayed one night here.
The room was very comfortable with all the great amenities.
Washing machine, dryer and DVD hire, great for family holidays.
Very close to the shops and very easy to get buses around the Island.
The reception staff were 50%excellent and
50% really didn’t want to be there.
Overall, a very comfortable stay and worth it’s fees.
Not worth your money - Ocean view upgrade not worth it either
rebadottcom
(Dallas, Texas)
Aston Kaanapali was a surprisingly disappointing and expensive stay based on our experience. The pictures in the website do not show the true state of this hotel. As seen in the photos, the room was understandably old, but they are maintained pretty clean. This was expected. We did upgrade to have an Ocean View room and honestly did not think it was worth the extra $$$$.
What was surprising was to see (1) basically no sand beach access from the hotel, (2) a dirty hot tub with visible bubbles laden with sunblock from previous guests, (3) a "resort" pool with missing tiles on the floor deeming it hazardous for unsuspecting feet, (4) a horrific gym stuck in the 80s and falling apart, and (5) a daily fee per guest to even use that horrendous gym. The staff were nice and let us do a late check-out without additional fees. But sadly... our last moment with Aston Kanaapali Shores will be of one of the bell boys ruining a recently purchased poster (that I tried so hard to keep flat) by loading up our luggage on TOP of that poster (who knows why).
The resort rates and EXTRA fees (daily parking fee, daily resort fee, daily gym per person) are enormous for the things that you get. Though the booking process with costco travel was great, the product it delivered was not.
Kannapali Shores Resort: What You Need to Know!
BlocB
(Edmonton, Canada)
We decided to take a break from Puerto Vallarta and instead spend February in Maui. First of all, if you have not figured it out as yet, Maui is about twice as expensive as a similar long term stay in Mexico. Everything is more expense than home (Edmonton, Alberta) except for gasoline and wine. The resort is clean and well-maintained except it needs a complete make-over: the suites and hallways are rather ‘drab’. The resort contains many ocean view suites. And the views are stunning. Having said that, the former beach in front of the resort has washed out. It is somewhat exposed at low tide. To access a ‘real’ beach, you can either walk or drive to a public beach either north or south of the Resort. Note that public beach parking is limited. Difficult to obtain on weekends with the locals taking advantage of them. Despite no immediate beach access, we liked the resort’s location adjacent to a community just north of Kannapali Beach. We had easy walking access to all amenities in the marketplace across the street. Our biggest surprise was the resort and parking fees, especially since we were not advised of them. They added an additional $1,000US to our stay cost. Having said that, the service is friendly, efficient and competent. The resort restaurant is adequate and compares well to similar in the area. In our opinion, it is not a ‘go to’ restaurant for a special night out. You should also know that we suspect my wife’s credit card was stolen from our suite. We are pretty certain we left it on the night table forgetting to lock it in the safe: a lesson learned that we will not forget! Would we stay at the Kannapali Shores again: Quite possible. Now that we know the area, we would investigate other long term accommodation to determine whether similar or better might be available at a lower price. Having said that, we are already booked to return to Puerto Vallarta next February.
Liked this resort so much we have stayed there 3 years in a row
Ambre H
(Three Hills, Canada)
We have stayed here with our 2 teenage children three years running because we love the feeling at this resort, it has a wonderful vibe. Met a lot of friendly people there and the staff is wonderful. The restaurant is amazing with great views of the ocean while you dine on some pretty great, well priced food. The grounds are beautiful, yes (after reading some reviews) the birds that come to roost at night are loud, but only briefly and it's nature!!!! Are there some bugs, yes it's the tropics. Everything is kept clean by the hard working staff. The rooms are everything you need with a nice kitchen and washer and dryer. My only criticism is the beds could use some updating especially the pull out couch and some extra blankets would be nice.
Mahalo to all the staff there for making us feel right at home. Counting the days until we can go back
Just got back yesterday! We stayed for one week in early March as a family of 3 and stayed in room 856. The kitchen was fully stocked, room was clean and spacious, bed was large and amazing! We originally booked a studio but upgraded to a one bedroom and bath which was so worth it with a baby. The unit faces onto the courtyard and you can see the ocean towards black rock and the mountains which was so nice. The lanai was also large and spacious with dining chairs as well as comfy lounge chairs. We didnt have great weather so spent a lot of time there. One thing to note is that in the tower 2 you dont get a lot of sunshine like tower 1 does. The whaler also provided us a clean pack and play for our little baby which we appreciated. The only room for improvement would be the shower which seemed to need a little updating (took awhile to get hot water and sometimes shower and bath would run together so we would get wet when trying to bathe our baby) and the coffee provided but no big deal it didn't affect our stay. There are no restaurants or bars on site so loved that the hotel was so close to whalers village next door with good restaurant options. Lots of parking and staff very friendly. Pool is a little on the cold side and not as lively as other hotels but not a big deal. We didnt spend much time there. I would recommend the whaler to anyone trying to decide. We were contemplating between 2 other hotels but very happy chose this one. Thank you Aston Whaler!
Whaler Studio #315
Sparkymn2
The resort is conveniently located near Whalers Village. We stayed in Unit 315 for three weeks.
The positives: This is a very updated unit. The bathroom has been renovated and has a very nice shower. The unit was clean and had a very nice appearance. The kitchen was also well equipped. There were extras like a beach umbrella, cooler and beach chairs, too.
The negatives: The location of the unit is third floor and right next to the elevator. The elevator lobby is open to the outdoors. The entrance to the building is located directly below the elevator lobby. Because we were on a low floor, people in the courtyard and the elevator lobby would YELL at each other at all hours - including late evenings. Sitting on the deck was very unpleasant because of the noise. We had poor weather and spent a little more time on the lanai and in the condo then we normallywould do and we found this very unpleasant.
The unit itself was very nice. However, we were not able to unpack (no dresser). For longer stays, we always unpack, so we missed having a dresser.
The unit is 5 stars, and it's important to note that the issues are not with the owner but with the the inconsiderate behavior of other guests.
Amazing Rod
markmetro
Once when we got here and informed Rod at the front desk what happened at the last resort he made it a point to get us in earlier to take care of us, Rod made sure we were treated like a Royal family , this Hotel is the very best in everything they have such as beach access , stores to go shopping , the cleaning of the rooms and the whole entire staff were friendly . this will for sure be our next home .
Nice view and great location
MNtripper1972
(Rochester, Minnesota)
First the good, then the bad to watch out for. Nice views from the balcony and can't beat the location right on the beach with easy access to beach Blackrock snorkeling is great! Restaurants and shops along the nice long beach path walkway. Now the bad... The reason it's not 5 stars is because if your balcony is on the side of the Whaler that overlooks Whalers Village, the air conditioning units and delivery truck noise from down below drowns out any peaceful enjoyment of the view and balcony. I would consider staying here again but I'd make sure to never stay on that side again.
Great apartment right on beach next to Whalers Village
Hi-there-all
(Sydney-Australia)
We booked a 1 bedroom 2 bathroom premium apartment which was in tower 1 on the 10th floor.
The apartment was one apartment back from the beach front facing Black Rock.
The apartment itself had reasonable newer appliances a few years old and was very comfortable. Parking after 6pm underground would fill up quickly and you would have to use the outside car parking. As this is an apartment complex there are quite a few owners cars stored underneath in the carpark. The car spaces were quite big as well.
Pool ok in size, but sometimes would be hard to get lounges.
We would stay here again with it's location right next to Whalers Village being very handy.
Other reviewers seem to have had non-upgraded rooms, but fortunately for us we received a semi-renovated one...new kitchen appliances and cabinets and good large bed. We did request a TV replacement, as the one the owners had looked like a small computer screen (516) and is not acceptable given the price of this place. The staff did find a slightly better one, but owners should be required to have big screen TVs these days when they advertise as a 4 star property. The so-called "balcony" was really a French balcony...should ask for the two-story building units which look to have nice terraces.
The 2 pools are nice, and actually heated, unlike several other places, however, they should designate the small one for "Adults Only", or at least "Quiet Relaxation Area"...there were surprisingly (for February) a lot a kids around making a lot of noise.
Castaways bar/grill serves to the large pool area, which was nice, and they make a great rum punch! Staff is very good.
Overall, we liked the more laid-back, low scale, older resort style here, unlike the huge Sheraton and Westin places, which had much more crowded pool and beach areas.
A little gem in paradise
Kildarecpl
My wife and I spent last week at MKV and we were super impressed with the hotel, yes it’s not the newest but it’s clean, staff are friendly, has an amazing view of sunset on a glorious beach that you literally step onto from the pool area. The restaurant on-site “Castaways” is good solid food, highly recommend the coconut shrimp
A highlight was seeing a humpback whale breaching about 400 yards out from the beach while we had breakfast at Castaways, one of the most amazing things I’ve seen.
Great value when compared to the brand name resorts on either side and significantly better value. Staff are also friendly and helpful
Good location but updating definitely in order.
505philk
(Richmond, Canada)
This was our first visit to Maui. While we enjoyed our week long vacation overall, our primary disappointment was the condition of the suite we were assigned, 320. The suite was very clean so no issues there. It had seen some partial updating of cabinetry but that’s it. Everything else in the place was pretty much original right down to the shag carpet ... needless to say we weren’t comfortable walking around barefoot. The two piece bathroom (tub and toilet) definitely needs attention. The tiles and grout in the tub area ... pretty sad and grungy looking. No safety/grab bars in the bathroom. The dishwasher racks need replacing as the covering on many of the prongs were down to metal and totally rusted. Having said all that, the staff were very friendly and attentive. Having the Castaway restaurant on the resort site was definitely convenient. If you are considering staying at this resort we would encourage you to request an undated room.
Don’t count on an updated room...
W1286UTlindab
(Oceanside, California)
My sister and I have stayed at this property several times in the past and have been happy enough to return...until we got room 502. apparently these are privately owned condos that Aston rents out as a hotel. They should be embarrassed to rent this room. The room is pretty much original and so is everything in it...popcorn ceiling, hard as rock beds because they are so cheap, worn furniture, bad lighting and cabinetry. Everything is worn, dingy and a complete disappointment. Not only did we end up in a sad, old room for our week in Maui, it took them two hours to try to accommodate us after the first assigned room had 3 bunk beds for the second bed for two adults. I guess the good times at this property have expired. Time to spend $300+/night for something enjoyable.
Simply a perfect experience
megawilson
(Cheshire, Connecticut)
We had a splendid week at the villas. Our room was a garden view, but we still had sights of the ocean. Albeit small we loved our balcony views and the ability to have the ocean breeze float through the patio doors. The property is simply gorgeous and painstakingly maintained. There are two pools - one recently renovated that is quite large near the restaurant that's great for kids and the other set back used by more seasoned patrons. In addition there are many walking paths around the property itself and there are paths that lead to Whalers Village as well as a boardwalk. There is also a restaurant called The Castaway on campus that is close to beach, serves three meals a day, and has live music every night (we did not go, but heard that the food is pretty decent). The best part is the access to Kaanapali beach, which is literally right on the property. Did I mention it was rated the #14 best beach in the world? There is a beach rental essentially on site if you wish to use boogie boards, snorkeling and surf equipment, or rent a cabana and there are showers for your body and feet to rinse off right . You won't regret the breathtaking views of the sunset as well as the islands of Lanai and Molokai.
The hotel staff were so kind and friendly. On the evening we arrived we were greeted warmly and provided a map of the property as well as a voucher for four free postcards at the gift shop, which is really cute. In addition you have the opportunity to have a complimentary breakfast with the hotel concierge, who is affiliated with Aloha Concierge (ours was the morning after we arrived). The breakfast was very modest and of course the whole speech is an attempt for you to buy packages, but they do have some good deals and discounts, free or reduced meal coupons to local restaurants (none of which are top hits in the area, but all the same), and everyone at the end of the session wins a discounted event as well as a complimentary drawstring backpack. I would highly recommend the Road to Hana tour!
Managers Happy Hour is on Wednesday afternoon (from 3:30 PM-4:30 PM if I remember correctly) and it is packed with people looking for their unlimited free Mai Thais (which are surprisingly boozy!) and kettle corn, which is made locally and really delicious. The villas are also adjacent to the Myths of Maui Luau at the Royal Lahaina Resort, which we were able to walk to and from with great ease. Fresh coffee is served daily and there is a trolley service that takes you to different properties along Kaanapali beach and Whalers Village. On site amenities also include a gift shop, spa, laundry, and a gym (which was modest, but functional).
Each room is owned by a different owner, so the look and feel of the unit varies. Ours was recently renovated and was really lovely. It had a great galley kitchen, new Bosch refrigerator, oven, microwave, and dishwasher, coffee maker, blender, toaster as well as dishes, glasses, pots and pans, oven mitts, towels, etc. The bathroom was spacious with lots of storage. Our unit also had a bed, two end tables, a pullout couch and coffee table, bureau, TV, and kitchen table with 4 chairs. There is an hair dryer, ironing board, safe, and complimentary toiletries. We really enjoyed our week in the space and were very sad to leave!
I think the best part of Aston Maui Kaanapali Villas was the feel of the property. This is not a high rise hotel like the others on Kaanapali beach, but rather the units are grouped in different buildings, which made it feel like a neighborhood and a small oasis away from the more commercial properties. Parking is also free and there are no resort fees. It is overall very quiet and peaceful and we felt that we were truly able to get away. Bottom line this is a great property for families, couples, and singles alike and I would absolutely recommend Aston Maui Kaanapali Villas! I would go back in a heartbeat...
This property is beautiful and kept up constantly. The Staff are very helpful and friendly. The balcony is great for whale watching during whale season. Close to stores & restaurants, walking distance.
We booked our room through Kay with Maui Vacation Consultants (Google her) this made easy reservations.
Truly the Best
steven a
If you want ocean front ocean view from every room the Mahana is it! If you want to hear the Ocean and see the Ocean from every room this is it! If you want to see Whales, Dolphins, Turtles, Rainbows and Sunsets from your room the Mahana is the place. Restaurants, grocery stores within walking. The staff is friendly and courteous...the spirit of Aloha.
Thank You Mahana.
Unbelievable view with upgraded room
BryanH704
(San Jose, California)
Our sixth time in 22 years to Maui and this is the only place we have stayed. The views from the Manama are always amazing but the views from room 719 were over the top.
We had booked a 1 bedroom two bathroom but were upgraded to this room which had two bedrooms and two bathrooms.
Never ask why you were upgraded, just enjoy the room. We watched the clouds roll in over the west Maui mountains, yoga on the walkway and sunsets over Lanai.
Bring food to save time and money on breakfast. You can use the laundry in the room to wash the same three outfits you wear while you are here.
Maui
brittanys04
(Dallas, Texas)
This was my first time in Hawaii and it could not have been a better experience!! I enjoyed my stay at the Aston Mahana Condos very much. The oceanfront views were breathtaking. I took some of my best pictures from the lanai. The staff was super helpful for it being our first visit. They answered any questions we had in regards to shopping, dining and outdoor activities. Looking forward to my 2nd trip very soon!
Magnificent Mahana
510phyllisr
(Durant, Oklahoma)
This is out favorite Maui stay. You can’t beat the view and service. The beach walk is also beautiful and convenient to several activities and restaurants. My only complaint is that our special Room 106 needs updated furniture and mattress. They are too worn for a premium suite. However there isn’t a bad room here.
Our vacation dates got moved around and where we were staying for 6 out of the 7 nights wasn’t available for the first night of our vacation. We shopped around for an economy room, we only needed one night, how bad could it be..... The Maui Beach Hotel, left a lot to be desired. Let’s just say, we woke up in the morning, before sunrise and said let’s get outa here. Now, we do regularly stay in 4 star hotels/condos and we knew this was budget accommodations but.... the hotel could have updated a lot of their services and amenities. Yes there is a free shuttle, yes there is a pool, yes they do have beach access.... but don’t let the pictures fool you. We were given the tiniest room. The room was clean, there were lots of clean towels and there was plenty of hot water in the shower.... but, the room was so tiny, we could barely fit our one suitcase in the room. There were no towels for use at the pool and the water was freezing. Plenty of sun out at the pool, they could cover it at night or spring for some kind of heating. Maybe if it was 100 degrees outside.... the freezing water would be nice. There is a restaurant but I think only for buffet dinner. You can’t walk around with cocktails/drinks from the bar, even out to the pool. You can’t take your bar drink outside to the garden lounge chairs. The grounds are kept very nice and maybe the rooms with garden facing terraces are better. I believe some of the reviews that give this hotel 5 out of 5 are planted. I can imagine that this place at one time was the best around.... but, not today. Clean, yes, budget yes, but for $200 a night, most rooms are super small and there isn’t much to do, see or enjoy.
Great staff and dining
Cf2y
(Kahului, Hawaii)
I come to Maui for work often and always know that at Maui Beach Hotel I can have a great view of the harbor while dining at their restaurant. The staff are also very helpful and are always ready to greet you with a smile. Sheryl was very helpful and always courteous as is the rest of the staff I met. Definitely worth it, I recommend it!
Visiting Maui Beach Hotel
Robin K
(Lanai City, Hawaii)
Comfortable Rooms. Only complaint -- the lobby music was obnoxiously loud and so un-Hawaiian. Better to play (quietly) some Hawaiian music. Or, play nothing at all. When I asked (early in the morning; no one else in the lobby) to lower the volume, it went down perhaps one decibel.
No frills but good location
taytay0714
(Queens, New York)
More like a motel atmosphere. Room was kind of humid and had a wet carpet odor, mattress was quite uncomfortable. Noise level can be high at times and the smoke from people smoking outside our room kept coming in through our ac window unit. But you get what you pay for, this is one of the more affordable hotels on the island and took about 5 minutes to drive from the airport to the hotel. Car rental was free technicially but we still had to pay Alamo taxes, gas fees, and whatever other fees that the hotel didn’t cover. Great location for getting to hot spots on Maui. Far from road to Hana and but about 40 min drive from Lahaina. Their beach has no sand so it’s just grass and beach chairs which is good for tanning but not so much for swimming cuz it’s quite windy and there are quite a few rocks by the shoreline. I’ll probably try Maui seaside next time, not much to lose. But I would go back to this hotel for its price. If you plan a Haleakala tour, you get dropped off first by most tour companies so that’s a plus. Food at the hotel is pretty good. I would recommend just paying for a to go order instead of the buffet.
Bring your Hammock!
sophanni
(San Francisco, California, United States)
We recently stayed a at the Maui Beach Hotel. The staff was great. Shirley, our housekeeper on the second floor was a delight to see and talk to. She also made sure our room was clean and comfortable for the duration of our stay. There is a small beach behind the hotel and Palms trees, where you can put your hammock up, if you are a hammock person like I am.
It was a great place to sit and listen to the waves and/or watch surfers. If you want to stay away form the busy life, and look for something more quiet and peaceful, this is the hotel to stay.
And if you want to go out and explore all the famous beaches, food and National parks, that is also not too far from the hotel as well.
It is also very close to everything.
It is only a few minutes from the Maui Kahului (OGG) Airport as well as Car rentals places.
There is also a car rental here at the hotel, make sure to call for pricing.
There is also a shuttle at the hotel that will take you anywhere within the 3 miles radius. We used the shuttle to get food as well as some shoppings around the area.
Ask the front desk for more info.
Great experience at this resort for us - friendly, helpful staff and beautifully kept grounds. Quiet and not a lot of foot traffic by our unit made it more private. It is not a large and loud resort. I actually found the condo unit on VRBO and went through a property management company and found an ideal unit on the ground floor in the J building which accommodated my family of 4 perfectly. The unit was well kept and clean and I felt very comfortable. We had the ponds in front of us which were beautiful and the pool, hot tub and BBQ grills were very close by. The pool we used was clean and the hot tub was very large and never crowded. I loved the location to the stores. An ABC store was right out in front which we frequented. The only downside was that there is no real direct beach access although the beach is just a short walk away. I was hopeful there may be more accommodating beachfront at the resort next door but it did not look real appealing and there were a lot of rocks. It took me about 10 minutes to reach the beachwalk itself, which is located south of the resort. There you will find a better beach area. If you head north by way of Honoapiilani Rd, you will get to Honokowai Beach Park, which again is just a short walk. We went in February so we saw lots of whales while relaxing in our lawn chairs by the beach wall. There is a beautiful view but when it was windy the waves were very loud against the beach wall and would spray out at you, so in that regards I think I would prefer more beachfront than having a big wall. This also made for more noise at night. Overall though, I would recommend this resort. We had stayed at another Aston resort on Maui before, and both places have provided good customer service.
Beautiful Location with an amazing ocean view
Frank M
(Ontario, Canada)
We booked our condo through Aloha Vacation Rentals and had a three bedroom, 3 bath overlooking the waterfront. The scenery was magnificent especially during sunsets. Whales were breaching which were easily seen from our balcony. We were three couples and all of us were impressed with how well the condo was appointed in terms of kitchen equipment and very modern appliances.
Amazing Oceanfront resort
Rebecca4133
(Boise, Idaho)
Incredible views of whales right off Lanai. Great facilities and terrific stocking of all necessities in kitchen.and unit. Very peaceful atmosphere beach is rocky but you can hear the waves all night to lull you to sleep. Would love to get this resort again. LOVE PAPAKEA!!!
Beautiful stay
SDHT9521JH
(Cochrane, Canada)
Nice clean resort, with swimming pool hot tub and cozy condo living.Kids friendly.
If your looking for a beach front that you will not get. There is a ocean front but no place to hang out at the beach. You will have to drive to Black Rock or take a walk to the small family beach in the other direction. Not much places to eat around there either.
There are lots of BBQ facilities .. Our unit was one of the older ones and the cupboards were old and if you did not control closing them they slam pretty hard.
We did see some beautiful sunsets and whales.
Great Spot For A Stay in Maui
Gwen B
(Kingston, Canada)
Papakea has beautiful grounds, two large pools and hot tubs, shuffle board and mini putting. It is a quieter resort and does not have a restaurant or bar but there are many options within a short walk. We walked along the beach to Kannapali Resort Restaurant and Bar 6 min or Dukes about 10 min. Each evening just outside the resort to the right is a group of food trucks with amazing choices also 2 blocks to the left are 2 great take out fish places. Times Supermarket is right across the street for easy grocery shopping and an ABC store just down the street. There is not beach area directly in front of the resort but a short 5 min walk to the right facing the ocean takes you to a public beach where many nights while doing a beach walk I saw turtles feeding or sunning. A 5 min walk to left starts you on a board walk that within 8 min takes you to the tip of the Kaanapali Beach strip. A number of spots along the way to sun and swim. We had room F306 booked with Maui Dreams Come True. This unit and all those in buildings L F and A have full ocean front lanias and this was spectacular. Almost every morning we were treated to a whale show right from our balcony. Our one bedroom unit was fine but if your looking for granite counter tops and newer furniture this will not meet your needs but since we spent little to no time in the condo it was perfect for us because it was a reasonable price and Misty was very accommodating to deal with. The unit was clean and had everything you need including laundry. Suggest if you arrive late you bring a baggie with some coffee for the morning if you are like me and need that as soon as you get up. There are no ice cube trays but we just bought a bag of ice. People were very friendly and the grounds people kept the outside immaculate. We loved the location because it seemed very central on the west side. We could pop into Lahania which is a wonderful shopping area or drive 10 min north to snorkel at the Kapalua Beach. 5 min drive to the beautiful Kaanapali beach area Whaler's village.
I loved sitting by the shore and watching whales spout and leap, with very few people. Not a full service place which was fine for us, especially with a kitchen. The extra fee mentioned by others was a definite turn off.
Amazing!
Rids1222
(Long Island, New York)
What confused me the most about this resort was that the lobby closed everyday at 8pm so we could not check in afterwards. We had to change our plans around just to make sure we checked in on time. And when we did reach there to check in, it took us a very long time to get our keys. Definitely not the best first impression. But, once we finally reached our room all was forgiven. Very clean, spacious, and we had a beautiful view. To the left we had an amazing view of the ocean, and to our right we had the gorgeous mountains. It was simply breathtaking. Considering we stayed in January, we were able to see the whales splashing around right from our hotel. Location is ideal and right across the street from the Fish Market which had amazing food!
cockroach infested room 101
shafiq o
Long story short, Chelsea at the front desk was amazing in helping us show around and in securing (apparently - I say this cuz I never double checked what their regular rates are) a really good nightly deal for 2 nights of stay in an oceanfront room (to be very specific room 101) ....we got in and were amazed by the view but little did we know how our night and next day is going to be totally ruined after finding out the room to be infested with cockroaches (pics/videos shown below) .... When we went to front desk Dani said he can not do anything for us and said to come back in the morning to speak to the manager named Promise Oliveri. But walking around a really nice lady named Trish (a resident of the property on the first floor) provided us an emergency cell phone number which happened to be promises cell#, not sure why the front desk didn't do this for us....anyways after multiple calls and visits to the front desk we were told if we are not happy just leave with no guarantees of any refund. Writing the whole store will require me to write a lot the end of the story promise only after seeing the pics and videos agreed to give us one night refund and after inquiring further she called me to inform me that she will give a little more partial refund only because they are being nice to me not because the unit is infested with cockroaches albeit the evidence I provided to her ....in any case on top of all the trouble and spending way more to find another hotel for my family and ruining our last couple days on the island they still charged me Almost $200 CAD (that's including my losses in exchange rate due to the debit/credit while they couldve easily avoided this By cancelling the transaction as requested by me. So not only did they not be sympathetic for ruining our Vaca and help us with smtg complimentary they actually charged us for and infested unit.....
P.S. For god's sake they didnt even have a crib for the baby..... save yourself the headache stay somewhere else..... wish i could upload a video here too but doesnt seem like there is an option.... i will keep looking
paki maui
edklipp
no stars for this place no service no help free ants in the kitchen and bed.front desk was useless,spent four days in this place and asked them to look at the ice maker in fridge,did not happen,asked them to control the ants same results.generaly realy disappointed
4 nights in a NO star resort
Anthony N
(Tahmoor)
1 Reception not maned at 4pm had to wait 25 minutes for staff to turn up.
2 Key system is 1 only set of brass keys between 4 occupants
3 Pool area very hard to open with brass key
4 no phone in room and after a request never ever got one.
5 main light and fan never worked in bed room, repair man could not fix.
6 pedestal fan didn't work either.
7 Kitchen bench covered in red ants, was told its because Maui is an Island ? RUBBISH the joint wasn't clean or fumigated.
8 Fry pan had grease and muck on the base, not washed ready for new occupants.
9 most cups, glasses and plates similar condition. (we ate out a lot)
10 TV wouldn't work, no battery in the remote, this mob checks nothing for incoming guests
11 main roller door to balcony came off its tracks
12 Ice maker in fridge didn't work.
13 booking said ocean front, room 127 was at extreme right end by the road and had a glimpse of the water through the trees of the adjoining public park.
Basically a cross between Camp Runamuck and the Bastille
DONT USE THIS PLACE
We don't get to Maui often since we live in New York and it's a long flight. It's wonderful coming "home" to Maui Hill. We know we will have a quiet, relaxing stay in a well-appointed condo surrounded beautiful landscaping, and we'll wake to the serenade of bird songs. We had a wonderful stay and enjoying cooking many of our meals on the outdoor grills and eating on the lanai. We appreciated that the pool was a comfortable temperature and there is ample seating in the shade as well as in the sun. Maui Hill provides the true spirit of Aloha. We highly recommend staying here if you enjoy a relaxing setting rather than a large, impersonal hotel.
Excellent value
Odette C
(Woodland, California, United States)
We loved the condo and the resort staff was amazing. Check out the love birds nesting under some of the roof tiles - they use the air conditioner boxes as launch pads. The rooms are spacious and ours had three lanais! I had to drive to a beach because I have feet problems but I saw more athletic ambitious people walking. Very short drive to good restaurants, shops and beaches.
Excellent Family Vacation
ShannonHei
(Lake Country, Canada)
Absolutely loved our stay at the Maui Hill. There were 6 adults and one infant. Each couple had their own bedroom and bathroom! The living space was large enough. Gorgeous large pool and hot tub! Beach right across the street where we snorkeled with turtles! We loved that the resort has Mai Tais on Friday’s!! Would definitely stay here again. The only downside was it was a 20 minute walk to the tourist area with restaurants.
Spacious and enjoyable
lisaegg2016
(Everett, Washington)
I don't know how often this may happen, but we were given an upgrade when we arrived (late March of 2018). As a result, we ended up with a multi-level, multi-room unit, with a private lanai. It was so lovely to sip coffee on the lanai while beautiful birds visited from the nearby trees. The rooms were spacious and nicely decorated, and it was all very comfortable! We would definitely stay here again!
We felt so welcome!
Karen B
We experienced excellent service at the Maui Hill Resort. The rooms were big and spacious and the beds very comfortable. The access to the lanai was perfect and we spent lots of time out on the lanai for meals and relaxing after our days of adventure. The setting was lovely, very private and quiet. We definitely liked the lanai the best! We plan to do it all again next year!
We stayed here for the month of February. The grounds at the Maui Banyan are very nice. We have stayed here a couple of other times and had really nice condos. This year we were booked in a Standard room. The first room we were taken to was awful. Very dated and very dirty. We were given another room that night until they could find us better accommodations. The room we stayed in for the duration of our holiday was okay but I definitely wouldn’t book it again. We wore slippers whenever we were in the condo as the floor was dirty. The dishwasher didn’t clean the dishes and the sink backed up every time the sink was drained or the dishwasher was used. They did fix that when I told them about it. Only half the plug ins in the kitchen worked. I have never given a bad review before, however, for the price we paid for this room I would expect to have had an updated or, at the very least, a clean room.
Great location
Nonnita02
(Canada)
We went to this complex as part of our vacation package with Westjet.
Our flight arrived rather late, the office was already closed, but, they are very well organized. Our condo keys were in a safe waiting for us. With the help of our transfer driver we got them.
This is a big complex, with several buildings, a very nice condo, lots of room.
The washer and dryer were perfect . Two washrooms, one with a stand alone shower was our favourite.
Friendly and helpful staff. Very well maintained, centrally located.
The Expedia Tour desk on site helped us to plan our stay.
It’s OK
915brigittel
(Calgary, Canada)
Though tired the apartment was large and well equipped. Beware there is not even salt and pepper or oil to cook.
Very friendly staff. Indifferent housekeeping. They came daily to change towels (even after I left a note NOT to do so) and empty garbage. Nothing else. The floors and bathroom were not cleaned during our 10 days stay. We left our outdoor shoes by the entrance but sand has a way to travel. I suppose I could have complained to the front desk but I was in a holiday mood.
There are two pools, way too small for the number of people in the complex.
The good beach is across the road.
Excellent Condo
GreeneMomma
(Muskegon, Michigan)
What a great place to stay on Maui! Our condo was updated and very nice. There was tile floor throughout. The king size bed was exceptionally comfortable and the pull-out couch was just right for our daughter. Stackable washer and dryer in the unit was a big bonus. Rooms were quiet and private with a big lanai (table and seating for four plus room to spare) perfect for outdoor meals or morning coffee. Service was excellent. We had a broken coffee decanter upon arrival, and they brought us a new one right away. Free parking, great location across from Kam II beach... I just can't say enough about this place! Highly recommended!!
Maui
Pat S
(Dawson Creek BC)
We absolutely love the location of the Aston Maui Banyan. You can enjoy the sunset on the beach in less than a 5 min walk from your room. There are 3 restaurants within 5-7 minutes. Cafe Olei ask for the macadamia nut crusted Mahi Mahi. You can see the Humpback Whales breaching from the beach!!!
