557berniea (Rancho Mirage, California) 03/19/2019

Nice property but signs it is being ignored. It isn't very nice to approach a BRAND hotel and see a very small garden area ( and across the street from Hilton Hawaiian Gardens) left ignored. In March, last Christmas's poinsettias are left in their foil as if it's someone's back porch. Why? 30 minutes to clean it up and 5 minutes a day to check? Visited friends. Flower boxes surrounding pool are all empty and not like online photos. Tiki torches remain un lit at night.... desk staff very nice and friendly. Lobby is clean and ok... halls could use some update, but all easy things leave a bad impression when left unfinished... seems a understaff issue? Or lax..... perhaps if a bit rundown is okay, then thus us the place. I did write, and I did get a nice reply, but honestly.... all the issues do not seem like they started yesterday.

Peter P (Sydney, Australia) 02/26/2019

Stayed for 10 nights and this was a return visit for us. The room was clean and comfortable even though a bit dated. The service staff were very good with our requests for toiletories and towels and had the place always clean on our return. Close to the beach and Ala Moana shopping centre and was within walking distance into Waikiki (nice stroll along the beach) Only problem we had was on check out the staff said we had not paid for the room and held us up for almost 25 minutes (we had a plane to catch back to Sydney and this was frustrating) but finally got it sorted. The lady on duty did not seem to understand the system and we had to wait for another staff member to sort it. Would return if here if we come back to Honolulu.

limar999 (Vancouver, Canada) 02/25/2019

We returned back to this hotel to celebrate our anniversary. We were pleasantly surprised with a bottle of sparkling wine and chocolate. We found the same hospitality, clean room, great amenities for a very good rate. Thank you Aqua Palms Waikiki, we'll definitely come back again.

twnsgma (O'Fallon, Missouri) 02/24/2019

The staff was very helpful and polite. The room was clean and everyday they came and refilled everything. Would recommend staying here. Our plans changed last minute and we were able to book a room thru Expedia and got a very good price. The only thing is the parking, not many places but have to pay $25 per day but that is pretty standard in Hawaii so I'm told.

Siatumotu A 02/23/2019

Good location, walking distance to almost every place. Room & beds (queen size) were very small for 2 adults & 2 children. One of the beds had a lot of stains & they covered it with sheets. Bathroom was very small & can barely fit one person in it. Swimming pool was also small & people from outside were swimming there too. Parking lot is also a joke for $25 a day. Everything is small in that hotel to include hallways to everywhere inside. Wouldn't recommend it to anyone. We had a bad experience with this hotel.