HollyS322 (Mediapolis, Iowa)
We stayed at the Aston Kaanapali Shores February 3-11, 2020. We were very disappointed in the condo because besides being quite antiquated it wasn’t clean, the sliding doors didn’t work correctly (both glass and screens), the light bulbs were so dark we couldn’t even read, there was no vent fan in the bathroom and the faucets leaked so badly in the bathroom we had to keep a towel on the sink to keep our things from getting wet. Our dishwasher didn’t work and the maids wouldn’t wash anything by hand, the hallway was so dark you couldn’t see the dials on the washer/dryers and found ants on the counter in the kitchen. There was no TV guide and was told at the front desk they didn’t have any. One plus was the Beach House restaurant was very good and ate there several times. If you want a beach there is none and no pool-side service for drinks or food. Needless to say, we won’t be visiting this hotel/condo again and will make a wiser choice for our next visit to Maui.
Vacation at Maui
marypham (St. Catharines, Canada)
We just stayed at this resort for 5 days. the picture in the room from their web site is not the same when we arrived. the mattress (very odl and dirty) is terrible and the carpet very dirty. their beach mostly rock. They really need to change the mattress and we have to ask them extra sheets to replace the blanket. The housekeeping department works very hard but the building is old so they can not change the fact we go to the front desk request change room, and mostly very much they are the same. Front desk mentioned that they are not hotel , they are agents to sell rooms only. This is not a hotel, and booked to the web site is through the agents, and if you lucky you may get some condo update or you will be stuck terrible and old room with whatever. Please note, do not trust their picture on the web site. total difference when you arrive
Conveniently located to downtown Lahanai, shopping and whale watching.
JTWojcik (St. Petersburg, Florida)
Beautiful property; great restaurant and happy hour - lush pools and grounds. The "Aloha" spirit is evident at this resort. Great parking (especially the garage) and easy in/out privileges. A great choice for solos, couples, families.
Good for families
We booked based on reviews and wish we had spent more and went to any of the nearby hotels. They have many more amenities and the outside area is by far better. Our first condo we had there was horrible...think a bad Motel 6. They did move us and the next was better. Still unless you need a full kitchen, try another.
Warning: Unexpected fees await
kthblmfld (Seattle, Washington)
The experience at this hotel was mostly good. Unfortunately, we were greeted upon arrival with a questionable $30/day "amenity fee". This was in addition to the $10/day parking fee. I understand the parking fee as some guests bring cars and others don't, but the amenity fee is for a list of things ( ukelele class, etc. ) that guests might or might not use. It was a bait and switch to a first-time guest, and thus I am taking away 2 stars because I don't appreciate a hotel offering one rate online and then tacking on additional charges once a guest arrives.