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AlexWebb69 07/15/2021

Of all the places in Waikiki I could have picked to stay at, I made the mistake of choosing this hotel. The rooms were gross, the furniture was stained beyond belief, I had to put a towel down on the couch before I sat on the crusty cushions. Security is a joke, my car and another were broken into in the hotel parking garage and the "guard" had no clue it happened and provided barely any help. The rooms were not cleaned during our stay because of covid, even though every other hotel was still providing maid service although they did take out the trash if you left it outside of your room. I will never recommend this hotel to anyone and I will never stay anywhere near this place if I ever return to Waikiki.

tka002 07/09/2021

This hotel is affordable and clean and staff are helpful! It’s small and doesn’t have many amenities, but we were just looking for a place to sleep and rest as we spent the days out exploring the island. If you’re looking for amenities or a fancy place to stay this is not for you, but if you need a good and affordable place to stay this is a great choice!

939jonz 07/01/2021

Amazing experience. Nicole at the front and the house keeping staff were wonderful. The bed, linens, towels, and pillows were so relaxing. The AC was a welcome relief with an economical feature. No issues with WiFi or cable. Also the pool and lounge area is great. Close to a lot of things in Waikiki and walking distance. Service was good.

Hermes1927 (West Hollywood, California) 06/13/2021

Maria and her team where so great, people don't realize this is a condo hotel, and most of the properties have different owners, my first week i book tru expedia a studio, and i pay more fees, the place was good, but the second week i did the reservation tru the front desk and i got a better room and great view.. location is great, i love this area of Waikiki easy to walk everywhere. Hermes.

bygromis 06/02/2021

This is a so called "budget" hotel, but dont be fooled. They will tack on hidden cleaning charges and damage waiver fees is no longer is a budget hotel. You're better off staying at one of the Marriott resorts, they were cheaper and better rooms. Not to mention the rooms were old and falling apart and the couches all had nasty stains. Nice staff though.

Charlie S (North Scituate, RI) 07/12/2021

The Aqua Oasis is a clean, well positioned hotel which allows a visitor to easily enjoy the Waikiki scene at more affordable prices. We found the staff to be uniformly friendly and helpful. Rooms were reasonably sized and the beds were comfortable. All in all, great value for the money!. We enjoyed our stay thoroughly!

Btex127 (Austin, Texas) 07/10/2021

Lets get the negative out of the way. The hotel is a bit dated and could use a refreshing. Now for the positives. The staff is amazing. Each and every person we encountered did a great job. The hotel is very clean and while dated the rooms are comfortable. Do use their chairs and towels for the beach. The breakfast is simple but well worth it. They have a washer and dryer and will store your luggage for a later flight. They will arrange for a taxi to airport for $35, and yes it is worth it. The location is great. It is about 1/2 mile to beach but right on major shopping and in very easy access to public transportation.

874dass 07/09/2021

I been to 8 hotels in the last 3 years, and this one had the worst mattresses. I stayed there for 5 days and back pain became a thing. I'm in my 30s. Location is great, best location in the City. Everything else was acceptable besides the mattresses. If I charged 2000 per week , I would make sure I had the most expensive mattresses in the room; they went cheap on the mattresses.

robfJ1005RB 07/06/2021

I’ve been staying in different hotels around Waikiki for the past month and the Aqua Oasis has by far the most friendly, professional, and efficient desk workers I’ve ever encountered. Rachel and Renee are stand outs who helped my check ins feel less like a task and more like a pleasant experience! They’re absolutely phenomenal at what they do, and their helpfulness and general positive attitudes are definitely the main reason I decided to book more nights here at the Aqua Oasis!

cherylbanks2021 (Honolulu, Hawaii) 07/02/2021

What an aewsome place to get away from the daily grind and do something that felt normal again. Staff was awesome stayed it a sweet with kitchen. Room was beautiful and very clean . And the complimentary breakfast was perfect. I definitely recommend this little gem .

momonthemove16 (Honolulu, Hawaii) 07/28/2021

The staff is wonderful and we loved our room. Pool, though small, is nicely warm. It is a good deal for Waikiki. However, be aware that the elevators are very slow, the parking structure is hard to use (very steep ramps and tight turns), and they are being stricter about limiting pool time and housekeeping services than some other Waikiki properties. If you want a good room with friendly staff for a decent price and can deal with the challenges, this may be a good choice for you.

tkalima808 (Pearl City, Hawaii) 07/07/2021

Me & my Ohana stayed for the the 4th of July weekend! Upon arriving, check in was so fast & efficient. They accommodated us with rooms right across of each other. From the maintenance workers to front desk staff they all showed ALOHA! Super polite & professional! Mahalo for an awesome experience!

kaylitrujillo (Livermore, California) 07/03/2021

I must preface this review by saying I was at a separate hotel prior and wanted to stay somewhere less expensive the last night since the previous was paid for my business and this one was on me. I did a lot of googling and looked at a lot of reviews before I made my decision to book with aqua palms. Seems like a pretty standard hotel. to just stay there but the cancellation policy at aqua palms was 72 hours and I had only made the reservation less than 72 hours prior because this was a last minute trip. I understand cancellation policies and so I tried to work with them on it but ultimately decided to extend my stay one more night so that I could get use from the hotel since they were going to charge me $170 for canceling. Again, this is standard and this was my bad , as a hairdresser I know about last minute cancellations because you can’t get other people in last minute. My flight was free to change so it was really no problem. When I arrived it seemed that this hotel was more of in a semi industrial area or just surrounded by lots of other hotels and buildings. That’s no problem I can walk to where I need to get. Upon entering, the place was so much darker than in the picture and I just thought OK maybe their lights are going out or something. Once I got to the elevator it didn’t have any buttons, OK not that big of a deal but kind of weird. I waited and made it up to my floor which was even darker than the lobby. I was traveling alone and so after being outdoors where it is so bright and cheery in Hawaii This just felt so out of place. And honestly creeped me out. I didn’t really want to be in there so I dropped off my things and left immediately to go explore, I asked some gentleman who worked there if they knew where the pool was and they said that they thought there was a pool but they weren’t sure where it was. I checked several floors and couldn’t find it but ultimately stopped caring and left to the beach. It was probably about a 15 minute walk to get to any water which was fine. I went back to the hotel as late as possible so that I only had to sleep there. I took a shower and realized soon after I got in that there was no liner in the shower so it flooded the bathroom. They also gave me a DVD card to rent from the box downstairs but there was no DVD player. Overall, I wouldn’t stay here alone again or possibly at all. They charged me an amenity fee the next day but for what? And the cancellation fee seemed too strict after all.

donmatsumoto58 06/01/2021

great loacation ,,quiet atmosphere..centralized in the Ala Moana area where it suits my needs in regards to each visit to Honolulu.. The staff is very accomadating, have great communication skills .The rooms are clean and very relaxing through out my stay.

koadread67 05/22/2021

Looking forward staying at Aqua Palms in the near future if there’s a room available for me! I will be traveling a lot and I am happy there is a place like Aqua Palms please keep up the great Work hotel employees thank you very much!!!

dominiquetwright2018 (Wahiawa, Hawaii) 07/10/2021

We stayed in a 1 bedroom ocean view that was absolutely wonderful. The living room area was perfect for the children. The location is great. We could walk everywhere. The staff is hands down excellent!

201jasmyneh 06/26/2021

From the moment we arrived to the second we left Jaime treated us with such a level of care and respect that it tears us that we have to leave him and the hotel. He made sure our first stay here in Hawaii feel as if it was home and we’ll always be thankful for that. Thank you Jaime! We’ll see you on Halloween 🎃👻 Best, Josh & Jasmyne

rharnett2021 (Woodbridge, Virginia) 06/04/2021

Aqua Skyline at Island Colony is a great location and great people that work there. Can't wait to come again when COVID is totally over to see it at its full potential. I enjoyed my stay. Thanks to all.

mickymickency75 (Honolulu, Hawaii) 05/18/2021

The service is very good and helpful to there customers especially the pool and the bbq on the six floor very comfortable and convenient, And thanks to aqua sky line for the good service they give us during our vacation

SM B (Orange County, California) 04/08/2021

The property needs some upgrading work. The A/C in our room 2319 was cranking so loud at night that we cannot sleep. We requested to be moved to another room, and we were given room 4318. This room's A/C is not as loud as the one in room 2319, but it is leaking water from the condenser in the patio that I almost slipped. The water also sipped through the carpet, but I found out about it when we are about to check-out already. The bathroom exhaust fan in this room is cranking loud like a steam boat and can really be a nuisance. Thankfully, it is turned off when not in use - unlike the A/C that has to be turned on all day long. Staff are friendly.

Sunshine110476 06/07/2021

We stayed here for 10 days in an ocean front room. The room and the view was amazing, I love that it had air conditioning as well. This will always be our first choice when booking a trip to Maui. It was perfect!

rarelysatisfied (Vancouver, Washington) 06/01/2021

There are many units so I am sure there is a wide spectrum of experiences one may have. The resort grounds are well taken care of. It was a quiet and peaceful location with no obnoxious music or road noise. The games of shuffleboard and putting green were great. What knocked this down? A really poor (painful) mattress in our unit was a big reason. There was also obstructed access to the ocean and no places that were shaded for hours long lounging.. Again depending on the unit you get the mattress may be fine.

Maxdog0099 (La Conner, Washington) 05/30/2021

We’ve been staying at the Papakea since 2006 and have always thoroughly enjoyed our stays. The resort condos are a bit dated and could use some renovation. But for the price you can’t beat the oceanfront views. The only major downside is their is no beach.

MannyCampos (Fontana, California) 05/27/2021

What we loved the most was that we could walk outside and we were literally on the water. We loved having a kitchen and washer/dryer. We we fell in love with the sound of the waves all through the night

Freedom59132053913 05/18/2021

We booked our unit through VRBO, unit #A201. This corner unit was beautifully upgraded, including faux wood tile floors, new kitchen, along with super nice decor. Large living room and patio for taking In the gorgeous view. No maid service, but we kept it picked up; that wasn’t a problem. My only complaint is that there was no safe! I don’t get how someone cared enough to make this condo so pretty, and didn’t include a safe. It was a hassle finding places to hide jewelry, cash and credit cards when we went to the beach or pool. BTW, there is NO BEACH ACCESS. You have to walk about 8 minutes, and they don’t make it easy. You have to walk along the highway, since fences and gates of other properties prevent you. North, there is a small public beach, but not great. Lots of rocks. To the south, just past the Mahana, a nice sandy beach starts, and you can walk all the way to Kaanapali if you want. I did not realize that getting to a beach was going to be such a hassle when I made the booking at Papakea. As for the resort itself, it was “not that great”. There are two pool attendants at both of their small pools, whose only job is apparently to put on a daily wristband so they know you’re a guest. This appears to be SO important that other issues weren’t dealt with. I can give two examples. A group of girls playing loud music on the lawn outside the pool were allowed to continue. We had to close our patio door, it was so annoying. Yet, I guess this is okay (?) Nobody asked them to stop. The WORST thing that happened was a toddler defecated at the pool, not only on the pool deck, but IN the pool itself. Everyone had to leave the area, and the pool was shut down for 24 hours! If you wanted to use the pool, you could go to the other—even smaller —pool, and cram in. This is inexcusable. The posted pool rules call for all babies and very young children are required to wear swim diapers. It would be easy for one of the attendants to check for that. All you would have to do is ask the parent to confirm the child was wearing a diaper. A shame that one lazy person had to ruin it for so many. When I asked one of the attendants about it, they appeared unconcerned; it happens “3-4 times a year.” Why does it have to happen at all? This hotel needs to reinforce their own rules. I would not recommend this “resort”.

I8229SDgregoryd 10/10/2020

We actually visited in September of 2019. The hospitality was superb. Beautiful views. The manager Ronald has collected native artifacts and gives a “free of charge” history talk about the artifacts and the culture of Hawaii. History lovers will love learning about the local culture!

Nonya123456 02/17/2020

Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!

S4084BWsteved (Federal Way, Washington) 01/20/2020

We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!

Janell L 01/19/2020

My husband and I stayed Jan 9-16 2020. Overall, the place was nice, but could use a few updates. First of all, we were in room 112. We were promised an ocean view, but no such luck, couldnt even hear it. We were right by the pool and hot tub, but really wanted the ocean. The one thing inside our room that needs some help was the bath tub. It was disgusting! The water was almost knee high after being in the shower for about 3 minutes. Plus, it was dirty looking, for sure not something you would want to take a bath in, or put an infant in to bathe!! The other parts of the place were nice, clean and had everything you would need. The kitchen was well equipped with everything you would need, very good condition, including dishes, pots/pans, utensils, coffee pot, toaster, microwave ect. Fridge does not have an ice maker, but that didnt bother us. The other extremely frustrating thing was the hot tub. We had a few days of cooler weather so thought we would enjoy the hot tub. When we stuck our toes in, it was freezing cold!! Then we see a sign that said "we are not getting a new propane tank until the person who stole ours returns it." Now anyone with any common sense knows that thief has no intent of returning the propane tank so just get a new one! I felt it totally ridiculous that we as guests, had to pay the price of a freezing "hot" tub! So we couldn't see/hear the ocean, we could not use the hot tub, was soooooo not impressed with that!! It was located 1/2 block away from a fun restaurant/bar called Joe's something? They had super food and great service! We went there for breakfast, lunch and dinner over the time we were there. All the other places we ate at during our stay were fantastic as well! Food at the grocery store was super expensive, other than seafood. Shopped at Safeway to get some basics for our condo. The best part was the seafood! King crab, cooked and cleaned, was only $7 per pound! The size of the meat was equivalent to the size of a piece of string cheese! It was melt in your mouth excellent!! Shopping was great! After we bought a few things from local stores/shops, we had to make a Wal-mart run for a few forgotton items. We found the exact same things we had just bought, but for half the price, even the same company! They have a little tourist section that has all kinds of wooden bowls/plates/trays, lotions, soaps, chap stick, bags, jams and lots more. Flights were perfect, (Delta) long way from Wisconsin! Had a great time, and would recommend, but make sure to ask lots of questions about the rooms. Also, keep in mind, there is no daily maid service, but the washer and dryer were great! There was a small patio that we used daily, since we were on the first floor, our patio was covered by the second floor one. Our bedroom did have an AC unit that we did use a few times, but not every day. ALOHA!!

traveldudeTexas (texas) 11/20/2019

Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.

noshakimo66 (Waianae, Hawaii) 07/14/2021

Will be back to stay here again in the near future for sure!! This was the best location i could find near the the event i was attending and was i glad to find it! This was the second time visit and both was excellent stay!! Would definilely recommend to friends and family... thanks again! NTR

sharksmom (Pearl City, Hawaii) 07/07/2021

I used to stay here a lot before, but haven't been here in about a decade. I understand it's COVID but the cost-cutting changes they've made to the rooms are not beneficial to guest comfort and satisfaction. For instance, the headboard is sized for a king-sized bed but the actual bed is the size of a double or queen; also, the room I had lacked a couch so since the bed was so small and I was with a friend, we had to get a rollaway bed for an extra $15/nt. On a high note, the front desk staff was very nice and helped us to get our rooms near each other like we requested.

Amber M (West Covina, California) 06/25/2021

The staff was great and helped us check in early around 1pm. We had called ahead of time to see if that was an option. We were told our room would be ready around 12pm so we headed there from our first room in Waikiki. Our room wasn’t quite ready when we got there at 12pm, but the staff checked out bags and kept them safe for us and we grabbed some lunch while we waited. We got in our room around 1pm, which was still earlier than the original 3pm check in so we were happy. The room was beautiful and so was the view. My only thing I didn’t like was the elevator situation. You needed a key to make it operate so that was a bit difficult to do with our hands full, and only 3 people were allowed in at a time due to Covid so it took a while to get up and down cus we had to wait. Also the pool was outside and you had to go through a security guard to get in and it was a little walk away. I did enjoy the jetted tub, and only wish it were larger.

zuritacedeno 05/22/2021

I would definitely stay at the Aston again, the rooms are spacious, clean and have the convenience of a basic kitchen. The area the Hotel is in canoe challenging since is in the middle of downtown, the room decoration is a bit outdated and the car parking very convenient.

skipout41 (Rancho Cucamonga, California) 05/14/2021

The room was a little dated but spacious and had an amazing view. Close to restaurants and food places. Great location but the homeless people yelling at night was a little annoying but that’s not the fault of Aston.

rafiquehasan 07/12/2021

This is our 1st visit in Maui . We rented this resort for 4 night. We love the resort . Verities of flower plants and easy access to the beach . My wife took lot of picture and enjoyed Maui very much.

FFei85 (Orange City, Iowa) 06/29/2021

This hotel's location is great. In our unit, except for broken but functional beach chairs, the physical amenities are fine, BUT--a huge but--the Wifi in the unit is next to non-existent. I couldn't open emails or load Twitter, let alone other websites or stream video. It is absolutely horrible in that regard. I would AVOID this hotel at all costs if you want to stay connected or get any work done at all. My stay was during late June of 2021.

556charles 06/26/2021

The view of the ocean and upcountry from the 5th floor was spectacular. It was exactly as advertised. The price was great. Front desk staff was amazing and knowledgeable. We had problems getting the hide a bed back into the couch. Maintenance was prompt and courteous.

alexis_N96813 (Honolulu, Hawaii) 06/10/2021

If you want easy beach access and lots of great places to eat. This is the place to go. Literally cross the street and you have the beach. Lots of places to eat and small shops too. No resort feeling, just local aloha

149RobM (Charlotte, North Carolina) 04/16/2021

No daily cleaning service but a $125 cleaning fee will be charged, $39 damage waiver, reservation fee 29 plus taxes on all these fees totaled $229! No lobby, no restaurant, no bar, no ice machines, no room service, no beach chairs, charge for beach towels, window A/C will not break 75 degrees if run 24/7, tiny pool, room looks like a cheap Daytona Beach Motel from the 80’s.. wore out wicker furniture with pastel colors. Very musty smelling, wore out carpet. This property is barely a 2-star Motel...not a Hotel. Was a little worried when there were 2 exterminator trucks parked in the loading zone.

Jessie C (Raleigh, North Carolina) 07/25/2021

Overall we have no complaints! Quick check-in, four working elevators, beautiful lobby, convenient location- 1 block to Waikiki beach & 1 block to the bus stop, kind staff, clean hotel, clean room, no noise issues, great view, & overall we loved our stay! Definitely got a great price for our six night stay in July, a lot of bang for the buck. I will say the beds seemed to be more full-sized than queen-sized, the pool is not 6 feet deep even though it states that it’s 6 feet deep (I’m 5.10 & my whole head was above the surface when I stood flat on my feet), & the wifi wasn’t the best, but these were non-issues for our group. There’s a convenient minimart in the lobby that has a little bit of everything, and there’s a grocery mart two blocks away that is great, too. I highly recommend this place! Well worth your time & money. Very pleased with our stay! (:

TwoTravelors (Rancho Cucamonga, California) 07/22/2021

Booked online, pictures great. arrived room not what we paid, false advertisement. Recep unable to accommodate, 5 people in a 1 bedroom, 1 bed provided a roll away, table with 3 chairs, look elsewhere

funplace (Gridley, California) 07/18/2021

Unit 2101-1 Check-in was fine. Room is dated, fine. Head to bed at night, bed is rock hard springs sticking out of the pull out. Housekeeping was kind enough to bring mattress toppers, better but not great for 10 days. Internet is horrible! My biggest issue has been no housekeeping. We have trash running over in the bathroom. Towels all over the floor. Have had to call the desk for towels and toilet paper every 2-3 days. Called the desk they said housekeeping is every 3-4 days, which it hasn't been. They have cleaned our room ONE time in 10 days!!!! I understand it's because of Covid, but if no housekeeping at least leave supplies for 10 days(garbage bags, toilet paper, towels, etc). The room is VERY dated. Stains on carpet, holes in curtains, curtains don't shut all the way, stove looks and sounds like it's from the 70’s. Artwork is faded. Pillows need replaced. Kitchen supplies are very limited. Front desk has been kind and helpful. William in security has been very nice and helpful. I don't need a fancy room, just clean and comfy, which this room has not been. It's not felt like much of a vacation space! We've had no issues with parking besides the spaces are a bit small.

scsharp2021 07/16/2021

Staff was amazing, the state of the rooms was not. There were stains, it had not been cleaned very well. and it was just overall not up to par with what we had been expecting. Staff was super nice and helpful though. The hotel just needs some major reno

ReeceVu2021 (Dallas, Texas) 07/15/2021

OK hotel. Just close to the beach is a plus. Nothing else. Research for other hotels or condos before looking at this condo. Would NOT likely to come back unless major RENOVATION is done to both towers.

frogs91011 (La Canada Flintridge, California) 07/26/2021

This is the place we stay whenever we come to Maui. Great rooms, ocean and mountain views on Kaanapali Beach next to Whalers Village, with restaurants and shopping. Ocean side walkway gives you access to all the hotels in the Kaanapali Resort. You have lots of great options for suites (from 1 to 2 bedrooms). Nice pool and beautiful grounds. The staff was excellent (kudos to Derrick, Tiana and Marissa) for their professional and friendly attention at check-in and throughout our stay.

232gilbertz (Ontario) 07/23/2021

My family and I have stayed at the Aston-Whaler property every year for the past five, (save 2020, the year of the pandemic). Every stay has been wonderful. The staff has always been friendly and very accommodating. The rooms are clean and the bedding is very comfortable. The view from the oceanfront rooms is unbeatable. I highly recommend this property!

Me0611 (Hanford, California) 07/22/2021

We were so excited for this trip as it was our first big vacation in 2 years as for many. We had heard such great things about it from family and had researched best places for family and was convinced this was it. Was very disappointed when we checked in after a long day of traveling to find out they did not have our room for us that we had reserved and already paid for. We reserved a one bedroom/2 bath ocean view suite and they basically said “whoops”, we don’t have one. Then they tried to assure me they were giving me a “premium” one bedroom/ 1 bath ocean view. There was nothing “premium” about the room we were in. It was just your average room with an okay ocean view, but we had reserved and paid for that already. Worse, the room was not ready and we had to wait 30 minutes past check-in time in a hot hallway as we just wanted to get in our room, use our one bathroom to wash up and unpack and relax. We were told we would get a credit for the mistake and inconvenience but we have yet to see anything. We have only been home a few days but that seems like something that could have been done right away, so we shall see. We asked for the possibility of a late checkout on our last day and reminded them of the inconveniences we had dealt with already and they gave us one hour. While the location is a nice one and convenient to shopping and restaurants at Whaler’s next door (if you could get in to the restaurants) and to Black Rock, I am not sure we would stay here again. The lanai was nice and we sat there many hours, but would have loved to have done so from the lanai of our reserved room. The only reason we chose this location was for the fact we could get 2 bathrooms and we didn’t get that. I am thrilled for those who have had great experience here. Am just sad ours was not the same.

David G 07/18/2021

My wife and I celebrated our 50th wedding anniversary by taking our entire family, “The Eleven” to Hawaii. Half of our stay, fortunately, was at the Whaler in Maui. The main reason our stay was so wonderful was due to its manager, Terry Dowsett and his fantastic staff. They made the difference from the first day to the last. We did zip lines, ATV’s, helicopter ride, para sailing, and a sunset cruise on a catamaran that picks you up right there at the beach. Terry and his concierge arranged all of it. The view of the beach, especially the sunsets were beautiful. Service from greeting and assistance at arrival to care of the room were the best. On a final note, my wife and I renewed our wedding vows the last day. Terry arranged everything. From the local Hawaiian minister (Ernest),to the staff hand making our ceremonial lays, to booking the final dinner. The Whaler and Terry Dowsett are truly “Above and Beyond!” Dave and Mary Lou Gordon

TexasTrip_Queen (Texas) 07/17/2021

We had two rooms at The Whaler to accommodate our group. The large two bedroom suite had a wonderful layout but the unit itself needed some love. The seating in the living area was worn and in bad repair. The carpet in the bedrooms smelled of either smoke or pet. Our visit was immediately after the reopening following Covid. It was busy and the staff was overwhelmed and a little short tempered with guests in my opinion.

Hy3mie (Seattle, WA) 07/21/2021

This property is great! As other reviews have noted, this is a "condo-hotel": some units are rented through Aston and others are rented privately, mostly through KrellersGetaway.com. If you can get unit #324 DO IT! It is owned by someone who has lived on Kauai for over 20 years and is a wealth of information. The unit has a giant king-sized bed and a 65" TV to match, a huge fridge, a nice desk, oh and the best bathroom in the complex. The hot tub is great, and although there is not a good swimming beach, you can certainly swim off off the property if you want to. Or just walk 15 minutes to Lydgate Beach. The best part of Islander on the Beach is that there is a grocery store w/deli RIGHT THERE, as well as several restaurants (Italian, Thai, Chicken in a Barrel, etc.) so you do not have to get into a car to do anything. Also the public bus stops right on the property! It only runs once an hour, but how cool to take a bus up to Hanalei? Aloha!

719karenj (Colorado Springs, Colorado) 07/20/2021

Aston Islander on the Beach is located at the south end of Kapaa on the side near Lihue. There is "traffic," but not like mainland traffic. Everyone should "zipper," meaning that every other car goes so that all of the merging lines go smoothly. No one's fighting, cutting people off, or flipping them off. If everyone plays the game, the traffic is slow, but ... you don't have to go far! As for the air conditioning, it was lovely. I did have to look on YouTube at the Fujitsu remote control instructions, but I've got it now, which is good since I stayed in 2 other places this trip and they had the same remote. Thank you, Jason Richard, for your awesome instructional video! I was a bit surprised that the front desk closed at 7 pm on weekdays and 5 pm on weekends! Luckily, I had my cell phone and called security who told me to knock on the door next to the front desk (no answer). Another guy knocked on the door next to the front desk (no answer). Security showed up and got me the keys to the room and I checked out the following morning. Included with my hotel room was two tickets for coffee at Imua Coffee Roasters. I gifted them to nice people, because I don't drink coffee. I was happy that I had a refrigerator, but I was a little surprised that there wasn't a microwave. I didn't use any of the "resort fee" DVDs, games, etc. I was disappointed that there are only 2 ice machines on the property and only 1 was working ... the working one wasn't on the half of the property where I was staying. I enjoyed seeing the cat. I enjoyed that there was a lanai in the back of the room to just sit and enjoy the views. I didn't enjoy that mosquitoes think that I'm delicious. I enjoyed a morning walk on the beach which I had almost to myself for the sunrise. I stayed in room 155 and couldn't reach any of the Pokestops. I later stayed in 165 and could reach one Pokestop. 165 was through Vacasa, a vacation rental company which I can't quite recommend since they couldn't run my credit card (twice) and I arrived in the rain to no key, a cold shower, and a non-working hair dryer. Vacasa's SNAFUs are absolutely not the fault of Aston Islander on the beach.

jennifersK1810FY 07/16/2021

We are not "resort" people so the IOB was just our speed. Attractive grounds, comfortable though small rooms, RIGHT on the water. We swam most mornings. We did not use the pool and grills but that area looked very nicely kept. The adjacent Coconut Marketplace is a big perk. I would certainly return to this area and this property. The staff was very friendly, although the limited desk hours were inconvenient a few times. Thank you, Rachel, for being so nice on the phone and in person. (I gave four stars because of the limited desk hours.) Our family of four was cramped in the room. We had intended to book two rooms, one for the parents and one for the teenagers, but somehow ended up with only one. I can't say that that wasn't my mistake and if I had read my confirmation carefully I would have noticed it before it was too late to add a room. Oh well!

pvaultingirl (Stafford, Virginia) 07/14/2021

the beach isn't ideal for swimming since there's barely any beach but this hotel is in a great location and its clean and quiet. Really nice hotel. But if your packing a lot of bags, be aware that theres no elevators so you'll be lugging those bags up steps if your on an upper level.

ireeemyuksel (San Francisco, California) 07/14/2021

The hotel is in a central location. You can walk to ABC stores in Coconut marketplace which has great premade food selection for breakfast, lunch and dinner. Beach is not so safe to swim. Room has a kitchenette, no cooktop though, you can only microwave food. The furniture in our room was very old, the dresser has a horrible smell, which made all of our tshirts super smelly. The chairs in the balcony were literally falling apart. The bathtub didn’t properly drain. Overall a nice location but rooms need a lot of maintenance to be worth the money you are spending to stay here.

Patricia D 07/29/2021

The grounds of this hotel are very nice with close ocean access, although the beach is not very big. The room I had was very comfortable and roomy, but could really use ab update. By no means was it plush or luxgerious This hotel has no maid service. They do drop off clean linens so you can do it yourself.

Al L (Sacramento, California, United States) 07/28/2021

I am a return guest. I was not happy with my room location and bed. They immediately took my situation and made it right for me. Very impressive how they worked to make things right. Staff was friendly and accommodating.

amystar137 (Georgia) 07/15/2021

We had a great time at this hotel. Check in was easy and when we told them we were celebrating my step daughter's graduation, they brought out chocolate treats for her - it really made her day. They upgraded our room for free. Everything was clean and nice. The pools are great, and the hot tub was never too crowded. Meals on site were really good and priced fairly for the area. We got massages on site and it was one of the best I've ever had. All around great experience!

tjarvis85socal (Yucaipa) 07/12/2021

The hotel is in a great location with a market, restaurant, and other shops within walking distance. Easy access to the beach and neighboring hotels. Housekeeping and Reception staff were excellent! The choice of 2 pools was an added bonus.

amgray2018 (Grain Valley, Missouri) 07/05/2021

We had breakfast a couple times, lunch poolside, and sunset dinner while staying at the Aston, the staff was always friendly, accommodating, and efficient. Food was tasty too! They had a great mango Mimosa. Would recommend visiting while you are staying there.

Vacation562281 07/18/2021

We rented a 2 bedroom ocean front condo and had requested an updated unit. The unit we were given was dated and worn. While the kitchen and bathrooms were clean other areas were not. Most of the unit was carpeted and the carpet was very old and dirty. The couch and love seat were old and dirty with sagging, stained cushions. Our enjoyment of the of the balcony overlooking the ocean was diminished by rusted furniture with old and mildewed cushions. The microwave turntable did not work and kitchen implements were limited. The beds were comfortable and the sheets were clean. The pool area was also clean. Overall it was not worth the price we paid

tlauer123 (Seattle, Washington) 07/03/2021

Carpets were dirty, kitchen implements cheap, dishwasher didn’t work, bath fans very loud. Overall cheap and dated. The price was much too high for the quality level. Pool was nice, hot tub didn’t seem clean.

theresam829 06/23/2021

Literally just checked in. We are island hopping and spending a few nights on the Big Island. Heading to a B&B near the volcano after this so just two nights here. Wanted a great view and this place delivers. Mixed on the rest though. As soon as we walked into our unit, my husband says, “wow, a real 70’s vibe”. Seems clean but, ugh. The carpets! Seriously?!?! Gross. Keeping my shoes on. The furnishings are worn. As in really worn. Tired. No. Just no. Bathrooms seem fine. The views, however, are amazing. Like I said, views. Ocean waves. Grounds are nice. I don’t know. I would probably scour vrbo? Seems to be rentals next door or nearby with equally amazing views. These views ARE amazing. Our unit not so much.

Luvpot637 06/21/2021

I was really excited to come here and celebrate my husband's milestone birthday! We came from Honolulu from a spectacular hotel! Unfortunately I couldnt' say the same for Aston Kona by the Sea. For the price that we paid for - it was VERY outdated - something from the 80s. I learned that some units are updated and most are not - they are ALL individually owned. Hardly any lights - dimmed, faucets are old and barely turning, Painting is scuffed up - The tubs were rusty and the second bathroom did not work at all. ALL IN ALL - I would probably have spent that kind of money on another hotel that was more up to date. WORST of all is at night - there's all kinds of roaches roaming around the facility!!! :(. The texting system worked great - when they had asked if we were celebrating anything - I responded but nothing special was done or anything so why even text and ask? Hope this helps some people make a decision when booking.

Porschetravel (Pasco, Washington) 06/10/2021

We have always enjoyed staying with Aston. This was our third trip to the Kona property. We love the privacy and view. Only issue with this stay was we were NOT given an oceanfront room which we reserved. Instead, we were given a tired room with only partial view. The hotel tried to correct most of our issues, however we believe we should have been refunded some of our cost since we had to stay in a cheaper room.

fsquaash (north carolina) 07/27/2021

We were looking for a quiet, 2BR+ and full kitchen property, beachfront on Maui and Aston Mahana was perfect. We stayed in unit 709 and had a flawless ocean view on a large lanai and a beautifully decorated condo. You can snorkel right off the quiet beach in front of the property and see fish and sea turtles. Our place was very clean on arrival and the staff was very helpful. Due to Covid, they weren’t performing daily housekeeping but brought us fresh towels quickly upon request. The kitchen was well equipped and plenty big for our 6 person family. The bathrooms are very nice with marble and rain shower heads. This property does not have restaurants and has a fairly small but nice pool on the ocean but we liked that we didn’t feel crowded in the public areas. I took several jogs on the Kaanapali beach walk south of the Mahana and could see the big resorts had people reserving pool chairs by 8am. That is not relaxing to me and I was glad to enjoy our quiet pool area for evening grilling with our extended family. I would stay here again and would recommend a high floor for the view.

Jackiellp 07/24/2021

Family came to visit from out of town and we joined them for a staycation at The Mahana. The construction is not even a factor. Everyone is adhering to wearing masks where needed and no more than 2 in the elevator if you are not part of the same family.

Corleone9007 (Vancouver, Washington) 07/24/2021

This would be our 5th time that we stayed here at the Mahana inn and every time we had nothing but good times and lots of good memories and I’m sure we’ll come back again . People are very nice and accommodating here , our flight was late in the evening and they let us stay way pass check out time .

Reviewbydesi1 07/15/2021

For anyone planning on staying at Aston Mahana at Kaanapali.. we were there from July 2-7th and this is what there rooms looked like. I complained but no one has called me back. Please save urself the hassle… *cockroach in the cabinets *stains in all the curtains *ripped bedsheet and mattress * dirty roof *the broken concrete coming off the window and hurting us when we walk barefoot. * paint under the bathroom sink and on top of the fridge cabinet * fan and the dish washer didn’t work * rusted dishwasher *construction going on and it’s noisy The view is nice and that’s about it. I paid $3300 and this was what I got. Would not recommend to anyone.

Heather M 07/07/2021

My husband and I have stayed here twice now and we absolutely love everything this place has to offer. Quiet and absolutely amazing view. Short walk to the grocery store/coffee/shops. Anything we needed the employees were able to accommodate.

MauiGirl4ever (Surrey, Canada) 07/19/2021

We just had another outstanding vacation at Maui Hill. We’ve come here many times over the years, and it always feels like coming home! The staff is always welcoming and the General Manager Dennis Costa is really the best. He is the embodiment of the spirit of aloha, always taking the time to ensure that no detail is overlooked in making you feel truly valued, remembering names, providing welcome amenities, extending himself to truly and sincerely convey his desire to provide you with a wonderful vacation. The grounds are like a paradise, immaculately groomed, and there are tennis courts and a shuffleboard court for guests’ enjoyment. The best part is the pool, always sparkling clean and beautiful. The location of the property is convenient, close to both Kihei town and Wailea, and we always love Keawakapu Beach across the street. The unit we stayed in was beautifully updated, so clean and comfortable, all the enjoyments of home but with a tropical ambience. We had an ocean view, and really loved to sit out on the spacious lanais to watch the sunsets. We have stayed in other properties in Maui, but truly find there is no comparison to this resort. It will always be our favorite vacation destination. Thank you, Dennis and staff. We will definitely be back to enjoy your warm and welcoming service again as soon as we can!

crazyazam 07/16/2021

We have visited Maui Hill many times and keep coming back because of the great staff and location. The only issue is maybe it’s time to upgrade the units. Other than that a great place to bring the family.

Island1957 (Olathe, Kansas) 07/15/2021

My wife and I had another great stay at the Maui Hill. This time it was just the two of us so we had a one-bedroom ocean view, 2nd Floor. The view was outstanding and we enjoyed many sunsets from our deck. The unit was perfect with one bedroom but two baths which made getting ready to go much easier since we were not trying to work around each other! We were on the lower side near the steps so we had only a 3 minute walk to the beach (actually 2 great beaches within a 5 minute walk) and right next to the boat ramp which was also nice. Note - there is a small sand pocket to the south of the ramp and we saw turtles relaxing on the beach every time we stopped by. The furnishings were in good shape and the unit was very well kept. While the facility is not a bright shiny new pile of concrete - it is well maintained and the pool and facilities are outstanding. The staff do a great job of making you feel welcome and you can tell they enjoy being a part of the condo team. We booked through Aston so we are not RCI users so I can not speak to those units or policies. I can only say we have stayed all over Maui, from Wailea to Kaanapali and this location in Kihei is perfect for site seeing, beaching, and just enjoying the Aloha spirit. One additional recommendation - spend some time driving south along some of the ocean front streets and look for Shoreline or Beach access signs and just park and go see what it looks like. We found some great small beaches to visit and beautiful ocean outcroppings to just share.

themightydirk 07/11/2021

The unit we had was #15 (does not line up with the unit numbers on RCI (#0755)). There are four units per building with two on top and two on bottom (note there are other building configurations on the property). The grounds are beautifully landscaped and we noticed people enjoying various activities on the property. The one bedroom unit was very spacious and has two full baths (so awesome). The bathrooms were nice and the kitchecn was nice. The lanai was awesome! It was big and had nice views of some mountain and some ocean. We really enjoyed breakfast there every morning! Ok...so why 3 stars (was going to put 2)...the poor sound insulation from the celing. There was a normal nice couple with two 10-12 yr old kids acting normal above us. It just sounded like people were bangin on the celing as they walked normally around. I have never heard anything like this. Thankfully we ate breakfast and took off on adventures most of the day. Please check out reviews of other building as the configurations are different but, they may have sound issues too. We are pretty easy going and rarely complain but this was just ridiculous! Would have highly recommended and given five stars if not for the insane noise issues.

mcharrey 07/08/2021

Ive been coming here since I was a kid. The same payphone is in the pool area that i used to call my wife on when we were in high school. Nothing ever changes and thats okay, Thats why i come back over and over again because its home to me

Relax43660678267 (Henderson, Nevada) 06/14/2021

We absolutely loved our condo at Waikoloa Shores. Possibly the best VRBO we have ever had! 322 had everything we could have wanted. Quiet, great views, comfortable furniture, fully stocked kitchen, and balcony supreme. Did we mention A-1 parking spot? Thanks to Peggy with Waikoloa Realty. Peggy was with us throughout our process. We had multiple COVID-19 related changes. We had a seamless transition throughout! Nick and Lori Henderson, NV

Coastal45854206169 (Choctaw, Oklahoma) 06/08/2021

This place is horrible. The pictures that are posted are deceiving. They look nice and very updated but in actuality this place hasn’t been updated since the 70s. We were put on the third floor with stairs and the elevator was broken. We both are disabled and they had nothing else. The bed is dated back at least twenty years. Mattress very hard. No air, very hot. No cooking pans, no dishes. Limited towels, no tv. Shower was very hard to get into. No handicapped parking . Huge cockroaches. Awful awful awful. All lies. Would have given it a zero but that wasn’t an option.

Mikaela C (Rochester, Minnesota) 04/05/2021

The condo itself was really nice- large open space with high ceilings, big kitchen, nice big patio/lanai. The kitchen has good utensils and new countertops. There were lots of towels. But the furniture was really worn out and old. The linen was scratchy and there was only one thin ugly blanket. I brought a beach blanket that I ended up using on the bed because the one provided was so poor.

loritC5745UB 02/21/2020

We stayed there thing it would be a nice place . Our room was nice enough bu the pool and surrounding area were so hot, you could not walk on stones surrounding the pool . Forget about going in the pool it was like a hot bath . I felt like we were a Floating Petri dish . We went in for less than 1 minute . Not sure what you can do to cool down maybe some umbrellas ??

Lucinda B (Norton Shores, Michigan) 02/20/2020

We enjoyed this property. We have stayed at other Ashton's and we're impressed by the grounds of this one as well. This one does not have the office on property so influenced the score a bit. The condo itself was nice but a little more dated then others I have stayed at. The bathtub/ shower has a huge step in and out with no grab bars. There is no cleaning service included in the stay without an additional cleaning fee. Towels are in abundance and cheerfully delivered. The dishwasher had something awful in the bottom that we reported. The Lanai was beautiful and beds clean and comfortable. It seemed like this unit hadn't been used for awhile as the plants and end tables were dusty and there were a few bugs (this is the tropics). The beds were comfortable. Over all the stay was great and I would stay at an Ashton again. All three of us enjoyed our stay here. We especially enjoyed our evening visits to the pool and hot tub. Very convenient location. Quiet property which suited our needs. Grills scattered throughout property for use. Gated community with a code for entry. A different code for pool and fitness center. I would stay again.

Tourist02426487647 (Alpharetta, Georgia) 07/25/2021

Trip began with an upgrade to an oceanview suite and a complimentary bottle of champagne/box of chocolates. Stunning views and plenty of room for a family of five. Service was absolutely impeccable—best I’ve ever received!! Accommodated us in every way possible (including a late checkout and access to a lounge with AC while we waited for our mid-afternoon taxi to the airport, which, by the way, Aston arranged for and was there 10-15 minutes early and waiting on us when we came down 5 minutes early from the lounge). Location was right in the middle of everything—everything from corner convenience stores that carry grocery basics to Hawaii-specific restaurants to McDonald’s to an international market within 10 minutes walking distance for high end shopping (Jimmy Choo, Balenciaga, Valentino et al.) and solid restaurants. Nearby supermarket (Safeway) will even shop for you/deliver your groceries. Extremely professional staff, prime location in the middle of everything. Who could ask for more?!? WILL VISIT AGAIN!!!!

JenniferG3131 07/21/2021

I can't say enough good things about the Aston Waikiki Beach Tower. It is in a prime location, right across from Waikiki Beach. The staff is top rate and the views from the room are stunning. Would definitely stay here again.

E4457AHandy (Austin, Texas) 07/17/2021

If you’re looking for a great location with magnificent views & the space of an apartment, this is your place. This is not a high-end five-star resort but it’s very adequate, very spacious and honestly the view was about as good as we had experienced while in Hawaii.

daphne7447 (Las Vegas, Nevada) 07/13/2021

I can't say enough about this fantastic hotel and staff. We had a beautiful condo with a million dollar view. The room was spotless and ALL THE STAFF were so warm and welcoming. We were greeted with flowers and leighs. Even the grandkids! We would go back tomorrow!

demesa7712 (Las Vegas, Nevada) 07/12/2021

Great service, great location, great workers, very clean. This is a great place for couples and family. Free parking too. I will definitely recommend this Hotel. You will not get dissapointed. The oceanfront room on the 20th floor was awesome.

Storyteller630405 07/24/2021

Thank you to Penny and the rest of the staff! One can’t fake genuine the friendliness of people as opposed to the curt politeness of someone just doing their job. Thats what will keep us coming back and it puts aston waikiki sunset above other places. The beach and everything else u might want from Waikiki is super accessible. Everything was clean and just as it is supposed to be in other words perfect. We had the most beautiful view. All of diamond head right outside our balcony and the ocean from the bedrooms. Thank you to Penny and the whole staff for making everything perfect. Thank u for all the aloha!

TexanBoy2 (Dallas, Texas) 07/16/2021

We stayed at Aston Waikiki Sunset for 2 weeks with family of 4 including a teen. Deluxe one bedroom with the view of ocean and diamond head was wonderful. Full kitchen with pots, pans and utensils were super plus. View of ocean while cooking and eating is like having BBQ at the beach everyday! Morning tea and evening drink at the lanai was pleasant. Deluxe room is big enough for 6 people (including 2 people can sleep on sofa-bed). Walking to beach is only 5 to 7 minutes. We frequented to the beaches. Hotel provides enough towels and you need not to worry. Yes, there are some occasional noises from plumbing work in the building but it didn't bother us. After all, we are not in the room all the time! We had our rental car since we traveled solo by ourselves and we didn't use any tour service. There is $25 per day parking fee in attached garage with multiple ins and outs. It's managed by an independent company but guarantees parking for the hotel guests. Room services are curtailed due to COVID-19 but we always got the supplies when we needed them. Laundry is at every floor and we used it with Clean Mobile app. I had to put dispose trash everyday. It's on the same floor and I didn't mind due to pandemic as I do same at my own home. Overall, I would give Aston Waikiki Sunset 5 out of 5.

gree12345 (Bemidji, Minnesota) 07/09/2021

Pros: Great security. Close walk to the beach, zoo and restraunts. Great view. Room was sufficient but rather dated. Cons: Pool is not available for guests unless you sign up and make an appointment through an outside agency and limited to a group of 5 so our family could not go to the pool together. No house keeping. Parking for an oversized vehicle(pickup) is almost impossible but the p.m. parking attendant was very helpful, not the day person. Getting clean towels or a coffee packet from the front desk should be a stress free thing. It's not. You're attempt is met with grumpiness. My family spent a lot of time in Hawaii and we know this state takes covid 19 very serious, but this place went out of it's way to make you feel paranoid and unwelcome compared to the other hotels we were at.

JWils947 06/26/2021

One elevator locks guests in, I’ve had it happen to me and witnessed others. Rooms were dirty, and when needing something such as new sheets we were met with interrogation and attitude. But, views are nice. Not worth the cost.

alyssat36 06/23/2021

I wish I could give this place 0 stars. The place was dirty, there was no housekeeping, the staff was unhelpful, and requests like a crib weren’t fulfilled when agreed. The only thing it has going is a decent location

968darcid (Missoula, Montana) 02/02/2020

First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..

Rob7039 01/05/2020

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.

maicoman1 (Waikoloa, Hawaii) 11/24/2019

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

419damali101 (Newark, New Jersey) 07/11/2021

My sister and I stayed here to celebrate my 50th birthday Pros: Great value for price!!! This little no-frills gem is super close to Waikiki Beach and has 5 AMAZING food trucks right outside your door. There's no bells & whistles or pool, but that's exactly what I wanted...somewhere clean and safe to keep our stuff while we explored Oahu for the first time. One perk that is included (that we really enjoyed): you can show your room key at the Honolulu Museum of Art and get free admission..its $20 otherwise Con: We had to be moved twice during my stay because in one room, there was no hot water in the shower and in another room, the air conditioning unit was malfunctioning and leaking water. Maintenance of rooms needs to be improved. Other than that, we had a fantastic stay. All staff were friendly, helpful and responsive to requests. We were provided with an upgraded room once we had to move a 2nd time. I would recommend to others to stay here. Check their website for deals/coupons

82nanii (Honolulu, Hawaii) 06/14/2021

Many thank you's and appreciation to Tracy, Evan, Maryknoll and housekeeping!!! You all Rock!!! My stay at Ewa hotel... better then Hawaii Prince or Hilton!! Its the people like Tracy,Evan and Maryknoll that makes you feel like million bucks... I am Very impressed local!!! I'll see you soon!! N.Hylton

bebelopez13 (Seattle, Washington) 05/30/2021

Everything was amazing, staff was always there to help and cost of stay is definitely affordable. If you’re looking for a place to stay without killing your budget, this is the right place for you and your loved ones.

0Poinsettia 05/29/2021

Good hotel for budget minded guest who only needs a comfy bed and limited services. Staff was very friendly and as helpful as possible though covid is still causing limited staffing and services. Great location!

calebscoggins (Honolulu, Hawaii) 05/26/2021

Just wish we would of got what we paid for and no hassles was looking forward to a nice stay and just wanted to spend our anniversary together and have a nice relaxing time instead had to sleep on two twin beds pushed together with a huge hump in the middle and had to plunge the toilet every single time

TLey1 07/16/2021

Just the fact that there was still hair on our shower walls, it didn’t seem too secure being that anyone and everyone could come in and out of the elevators/hotel pools, cinnamons was closed on the 2 days we were there. We weren’t able to do late check out, and we had a loud wake up knock by security at 7am because they had pest control that day we were checking out

S_Dakota_Family (Rapid City, South Dakota) 07/11/2021

We had reservations at another property. Upon check in it was a complete disappointment. TV and WiFi didn’t work. Room was dirty and outdated. Checked out next day and got room for 13 nights at the Ilikai. It exceeded expectations. Great room, view, location. Staff was great. We are planning to go back. Thank you!!!

LightPacker239895 07/06/2021

We stayed for a week, and had the best time. I would have love to have daily housekeeping, however due to COVID that was not an option. However, they hotel does provide everything you need upon request.

Ruth B (Seattle, Washington) 07/05/2021

My friend and I stayed in suite # 2118 for a week. The room had two double beds, living room with couch and TV, a fully equipped kitchen, spacious bathroom, and free wifi. We also enjoyed the huge balcony with an amazing view of the ocean and Duke Kahanamoku lagoon (in front of the Hilton). Just off the main Waikiki strip (walking distance), it was a great location, minutes to the beach and minutes to Kalakaua Ave. This facility also has two pools, one on the ground/lobby level, and one on the second floor that's great for sunbathing. There's a coffee shop, restaurant and delicious ice cream from Dave's Ice Cream... which we patronized EVERY DAY :) Highly recommend this location for its value.

2017JB (San Diego, California) 07/02/2021

We stayed in private condo in Ilikai. Happy to report a new non-smoking policy was enacted for anywhere on the grounds or in the rooms. All the rooms have kitchens which makes this resort more desirable for families. I wish the 2nd floor pool and patio area was designated as for “Adults Only” but it’s not (yet). Great location next to Hilton beach and lagoon with yacht harbor adjacent. Fantastic lobby level patio outside area with trees and plants. Good restaurant on site, and handy convenience store that sells just about everything you would need including alcohol. Only valet parking but that’s to be expected in any city setting. Choose your view when booking room and I suggest sunset ocean view and it’s best on high floor. While not a 5-star Resort like Ritz Carlton, I’m giving Ilikai score of 5 because of large rooms with kitchens and balconies as well as for location on the less hectic end of Waikiki.

TLey1 07/16/2021

Just the fact that there was still hair on our shower walls, it didn’t seem too secure being that anyone and everyone could come in and out of the elevators/hotel pools, cinnamons was closed on the 2 days we were there. We weren’t able to do late check out, and we had a loud wake up knock by security at 7am because they had pest control that day we were checking out

S_Dakota_Family (Rapid City, South Dakota) 07/11/2021

We had reservations at another property. Upon check in it was a complete disappointment. TV and WiFi didn’t work. Room was dirty and outdated. Checked out next day and got room for 13 nights at the Ilikai. It exceeded expectations. Great room, view, location. Staff was great. We are planning to go back. Thank you!!!

LightPacker239895 07/06/2021

We stayed for a week, and had the best time. I would have love to have daily housekeeping, however due to COVID that was not an option. However, they hotel does provide everything you need upon request.

Ruth B (Seattle, Washington) 07/05/2021

My friend and I stayed in suite # 2118 for a week. The room had two double beds, living room with couch and TV, a fully equipped kitchen, spacious bathroom, and free wifi. We also enjoyed the huge balcony with an amazing view of the ocean and Duke Kahanamoku lagoon (in front of the Hilton). Just off the main Waikiki strip (walking distance), it was a great location, minutes to the beach and minutes to Kalakaua Ave. This facility also has two pools, one on the ground/lobby level, and one on the second floor that's great for sunbathing. There's a coffee shop, restaurant and delicious ice cream from Dave's Ice Cream... which we patronized EVERY DAY :) Highly recommend this location for its value.

2017JB (San Diego, California) 07/02/2021

We stayed in private condo in Ilikai. Happy to report a new non-smoking policy was enacted for anywhere on the grounds or in the rooms. All the rooms have kitchens which makes this resort more desirable for families. I wish the 2nd floor pool and patio area was designated as for “Adults Only” but it’s not (yet). Great location next to Hilton beach and lagoon with yacht harbor adjacent. Fantastic lobby level patio outside area with trees and plants. Good restaurant on site, and handy convenience store that sells just about everything you would need including alcohol. Only valet parking but that’s to be expected in any city setting. Choose your view when booking room and I suggest sunset ocean view and it’s best on high floor. While not a 5-star Resort like Ritz Carlton, I’m giving Ilikai score of 5 because of large rooms with kitchens and balconies as well as for location on the less hectic end of Waikiki.

claudio217 (Rancho Cucamonga, California) 07/25/2021

we speck a better service based on our charges, breakfast credit of $40 dollars should be good at lease for two days breakfast not for only one day. we have problems more than one time with the card key of room door to open , not daily cleaning of the room, not rush response when we request service to the room, incomplete staff in the room .

shankybanky21 07/08/2021

The only thing was that it wasn’t that close to the beach but other than that it’s a nice hotel with a nice ocean view nice atmosphere and close to the strip mall the bathtub didn’t work but once reported they came fast and fixed it

sdbctb (Brooklyn, New York) 07/06/2021

Nice property a short walk from the beach with city view also having the mountains in the background. overall with the porch table and kitchenette in the room we booked it with cannot complain. The resort fee seemed overkill with not much being used from it and still being charged. Thankfully we didn't rent a car otherwise parking is very expensive here.

KiaP321 (Los Angeles, California) 07/03/2021

Great location and friendly staff. Room was very nice with kitchen that had a toaster oven, blender, and large mini fridge. Great size of fridge to keep your groceries in. There is no bar and the cafe/store is only open until 2pm. But the beauty is there’s an ABC store right across the street that sales everything you need! We stocked up on our snacks and liquor and we were set! A nice 7 minute walk to Waikiki beach, which is beautiful! And you are right at the start of the downtown Waikiki strip. So no need to drive if you are staying in the area. We rented a car to explore the island. Valet was very nice. $35 a day for parking. Pool is nice and upstairs so sort of feels rooftop-ish. We made blended drinks in our room and brought them down each day. We will definitely stay here again!

Lourdes532021 (Pembroke Pines, Florida) 07/02/2021

Since our arrival , we felt a warm special reception from all the staff of the hotel. They are professional, kind, and friendly. They are always helpful with suggestions and directions for places to visit or shop. The hotel is attractive and well-located. I love its decoration because it is very Hawaiian! Thank you to all the staff for their dedication and professionalism!

jojo1976 (Canada) 07/27/2021

The MKV is a great place to stay as a family. It is well maintained and the grounds are beautiful. The beach is a nice sandy beach but the waves can get pretty high and there is a drop a few feet out. The kids loved playing in the waves. The pool was also clean, big and warm. The MKV is close to everything, within a short drive to Whalers Village and Lahaina town and they also offer a trolley to Whalers Village. You can also take the beach walk to Whalers Village which is only about a 15-20 minute walk. We stayed in a great condo rented directly from the owner. I would recommend renting directly from an owner so you know exactly which condo you will get. Many rooms are not renovated and very old. So renting directly from the hotel can leave you with a really dingy room. Plus you can find better deals renting from the owners directly. The staff is friendly and welcoming. Overall we would return.

525pennyj 07/23/2021

Had such an amazing stay here even with some things still closed or closing times early due to covid i would still recommend this place great people friendly smiles everywhere ..Clean beach and pools. helpful staff makes for an amazing vacation

KrissyKay (Kennewick, Washington) 07/22/2021

I try to do a lot of research before I book my vacations. My family prefers a hotel or condo where the sleeping and living area are separate. This is what I thought I was getting with our one bedroom, ocean view room. This resort was built in the 1970’s and for the most, it looks it. It’s not that the grounds aren’t beautiful or that the rooms haven’t been touched up, but when you look at the air vents, the curling paint, and the chipped tiles, it shows it age. Still, not a big deal. What was the biggest disappointment was that the bedroom and the living room weren’t separate (at least at the price point available through Costco at the time of our booking.) I think at one time, there may have been an accordioning-folding partition. The staff however was friendly and helpful. The beach is amazing and the Castaway restaurant and bar were nice. Overall, we enjoyed our stay. I just missed not having two separate areas. Sent from Mail for Windows 10

marissfreeman 07/19/2021

The location was by far the best quality of this location. The room was outdated kind of looked like my grandma decorated. The bathrooms were not the best. There was a smell in the room that made me have to buy an air freshener during our stay.

Ceeyoung10 (New York City, New York) 07/17/2021

The room was lovely! The staff was friendly! The beach was absolutely gorgeous! Having the luxury of a full kitchen was beautiful since we were there for 18 days and that would be a lot of meals to eat out. I’m looking forward to rebooking this trip again next year.

bbrant2021 07/18/2021

Friendly convenient good value Needs attention to small details to vastly improve: mold off shower head, better beds, cloth shower curtains. Could easily modernize facility Cant beat aloha and service.

Alma4021 (Kauai, Hawaii) 07/15/2021

Room 361 are Outdated. Like the Carpet is clean I’m sure it just you can tell it’s Time to change coz when you step on it stick on your sole the very old carpet and smell too. The faucet, sink, toilet bowl, tables/chairs, refrigerator uneven. Location wise I like it you can walk 5 minutes away to Ala Moana Mall, Walmart and Waikiki like Red Lobster about 10 minutes. I like it. Overall Cleanliness are Great!

orig7457 07/13/2021

gave comments in previous question. please refer to them. overall we will recommend this hotel stay to our family and friends. highly recommend that the restuarant open again for future stay. And, your shuttle to the airport would be highly used too.

sundog882021 (Honolulu, Hawaii) 07/09/2021

Love and respect is shown by all staff and close to other businesses. They provide options for dining or Cary out. There is a nice pool on site and you are able to rent some of new trending movies that came out this year. You also have a beautiful view over looking down town with a peak of the ocean!

AngelComments 07/09/2021

Pagoda Hotel is a good quality, comfortable, clean, and convenient Kamaaina hotel. It may not be a beachfront resort, but it does't have to be: It is a nice place to serve as a base for visiting family, for touring the island, and for going back and forth to the beach.

robertthomas2021 (Auburndale, Florida) 07/18/2021

I have been staying here 3 weeks a month since the end of February. The condos and houses are always clean, the staff is great and more than helpful. I have never had 1 complaint and will continue to stay here whenever I come to town.

Acengic 06/24/2021

Our vacation with family was very nice however we did have some hiccups. 30 minutes before our check in time we received a message saying that we were downgraded which was a big deal because we were traveling with 14 people. They try to accommodate us into town houses versus the one original and we made it work but that’s definitely not what we signed up for. We had to check-in In a completely separate subdivision from where our townhouse was. Then when I receive the paperwork it didn’t show the address to where the townhouse was so we were driving around aimlessly. Once we got into the townhouse there was barely enough dishes. No remote controls in two of the rooms. All in all we had a good time with our family but there was definitely room for improvement

Dean M 06/18/2021

I had a last-minute cancellation and Letty at the front desk at Tuscana was so helpful I wish there was more Personnel like her highly recommend staying here very conveniently located reasonably priced very spacious rooms pets permitted we'll stay here again

jadakaysmith19 (Philadelphia, Pennsylvania) 05/28/2021

I won’t be ever staying here again for multiple reasons. When we showered, the water would leak out of the ceiling lights downstairs in the living room, preventing us from turning on the light or using any electrical equipment within that area out of fear of being electrocuted. The bathroom cabinets had stuff on them, the vents were covered in dust, the toilets flooded. We were left with 1 giant trash bag and 1 toilet tissue per bathroom and some of the tissue rolls were USED! I use the bathroom a lot and have a sinus problem so tissue is very much needed. The front desk never answered their phone when I tried calling about the electrical issue and I called 4 times. The toilets flooded everyday, we found straight brown hair on the bed and both me and my partner are African American with curly hair. The front desk employees had a bad attitude and vibe. They never smiled.

FrankVal2021 05/17/2021

Very disappointed in cleanliness of unit, availability of towels at pool, and quality of pool furniture. Carpet, blinds, and screens in unit not cleaned in years apparently. Mattresses old and tired. Incredible how far down hill this property has gone in 2 years. Vanessa at check in was great!!

Kimberly M (Boynton Beach, Florida) 07/01/2021

Staff is friendly and helpful but the rest of the place is gross. There is broken glass all round the property it definitely does not feel safe had to change rooms due to smell of mildew and broken faucets. Furniture was was dirty it was discolored had to put a sheet over just to sit on.

dthreet 06/30/2021

It was ok, nothing great. There was a snake on the stairs which was a bit intimidating. The A/C went out on the last night and I was unable to reach anyone to come fix it, made for a very uncomfortable nights sleep.

Dean M 06/22/2021

Lady Jay at the front desk it's a very valuable employee and she goes above and beyond to make Tuscano's guests feel welcome and she provides useful information and follow up we're very happy with our room and with the amenities here and would recommend it

lsmoaks 06/15/2021

I checked out Sunday and needed my final invoice however for some reason it was not coming through my email no one seem to know why, until one staff member named Letty went over and beyond and figured out why i wasn't receiving the email and even emailed me from her person email to send the invoice. Thank You Letty J. You rock !!!

brendajV1930FO 06/13/2021

Since day one everything went smooth! Letty Jaramillo helped us with signing in and went through everything we needed to know! She definitely made the whole process easy and quick. Rooms are very spacious! It has everything you need to feel at home. First thing we noticed was how clean it was! Drive to Orlando is just minutes away! Would definitely recommend to everyone!