princessgwenm (Melbourne, Australia) 06/25/2019

This is our second time visiting Honolulu and we thought it was best to try another hotel near Wakiki beach. We ended up booking this establishment which was not cheap by any means for a WHOLE 7 nights. We arrived on an early flight from Australia at 6am. Being 7 months pregnant, i had emailed them ahead and requested an early check in and their reservations team said it should be fine. When we arrived the receptionist said there was nothing available but they would check us in after an hour. Little did we know that this was when our nightmare started at this place. After waiting and waiting and with no concern and communication to us at all they checked us in at 1pm. No hospitality there at all or any apology. They just didn't care at all. I even begged and pleaded with them as my feet had ballooned to double the size because of the pregnancy and the long flight but they just couldn't be bothered with us at all. Secondly, the online pictures do not look like anything in real life. Just a run down hotel with very dated and yucky toilets. The TV's in the rooms are from the 70's and with the noisiest ceiling fan you can imagine. Being the middle of summer i just had to use the fan because it was stinking hot but i couldn't sleep all night because of the noise. Imagine coming back from a vaction more tired than when you left because of lack of sleep. Thirdly, the reception is always under staffed and they are always overwhelmed so usually customer service is compromised because they are just trying to get through the day.It was always a very unpleasant wait at reception if you needed anything because they would always be busy. Lastly, the pool area is disgusting and dated. It looks nothing like the pictures online. What a waste. We had to go to a neighbour hotel and pay to swim there because this pool was disgusting with old dated furniture. "Yuck". Honestly this is the worst $3000 i have spent in my entire life. The whole holiday just ended up being a dump because the accommodation was very very bad. Please spend your money elsewhere and DO NOT stay here.

CFFSydney (Sydney) 06/05/2019

This hotel is great value. It's a 1-2 minute stroll to the beach. The room was very clean with nice but not luxurious fittings. We were at the back of the building but had great views of the Honolulu skyline, the hills behinds, and from the balcony we could see a big piece of ocean. The full kitchen was really helpful for cooking for family with food allergies. The Food Pantry supermarket is only a couple of blocks away. It's also very convenient to the Alamo Car Hire lot which is in the same city block. Bedding was really comfortable, and we appreciated the daily servicing. Staff were very helpful and courteous. The airconditioning was an 'in wall' evaporative air conditioner in the sitting room. It struggled to cool the whole apartment, but the ceiling fan in the bedroom was great. We opened the windows and balcony doors when we were in the apartment, letting in beautiful breezes.

SophiaXu2015 (Princeton, New Jersey) 05/30/2019

hotel lobby is nice and beautiful, great location 1-2 blocks from Waikiki beach. close to the mall and many restaurants. also close to grocery store. Condo has kitchen, we ate breakfast in the room. save us lot of money.

suzanne p (Los Angeles, California) 05/27/2019

I am extremely happy with my stay at this hotel. It is only one block from the beach. The ocean views are real ocean views. The one-bedroom apartment we were in had a full kitchen, all modern and very clean. Painted newly. It has a Huge Lanai overlooking the sea. Just gorgeous views . The hotel room service is the best To None.! They are extremely responsive, within five minutes, fixing any problem or bringing extra supplies to the room. The staff are outstanding and extremely friendly and helpful. I will definitely be back.

Naveen K (Chandigarh, India) 05/26/2019

This hotel is very close to the beach. In case you are travelling with family or you want access to your kind of food, go for the rooms with the kitchenette. Also, opt for the rooms with the ocean view. The bathrooms are small, a bit untidy and have old fittings. There is no restaurant which belongs exclusively to the hotel. However, all eatries are very close by. The shuttle service to the shopping mall is a bit erratic. The staff at the front desk are helpful. I think this hotel is actually value for money.