Summer Play-cation

Hermes1927 (West Hollywood, California) 06/13/2021

Maria and her team where so great, people don't realize this is a condo hotel, and most of the properties have different owners, my first week i book tru expedia a studio, and i pay more fees, the place was good, but the second week i did the reservation tru the front desk and i got a better room and great view.. location is great, i love this area of Waikiki easy to walk everywhere. Hermes.

bygromis 06/02/2021

This is a so called "budget" hotel, but dont be fooled. They will tack on hidden cleaning charges and damage waiver fees is no longer is a budget hotel. You're better off staying at one of the Marriott resorts, they were cheaper and better rooms. Not to mention the rooms were old and falling apart and the couches all had nasty stains. Nice staff though.

Connector167892 05/15/2021

I had a nice 2 night stay in a studio type room. Didn't realize the bathroom would have a shower stall instead of a tub, but otherwise it was great. The wet bar was an unexpected but lovely amenity, as was the dinnerware and the energy saving features of the room.

sethcraven 11/23/2020

didnt believe i had made a proper reservation through the airport. showed them a negative covid test and travel qr. where Lance my front desk attendant then went and spoke with his manager for a long time.

keshamcmillon77 (Raleigh, North Carolina) 11/19/2020

Buyer beware hotel is really old, rooms are outdated and paint is peeling. Staff was decent but really didn’t help with things to do. The hotel restaurant is closed due to Covid-19 The pool also has weird “COVID” hours it closes at 3 which is the hottest point of the day.

Emily M (Boise, Idaho) 06/03/2021

Our family really enjoyed our stay here for two days. The rooms are large and clean, comfortable beds, with good AC and nice balconies. Though not on the beach, the hotel is a very close walk to Waikiki. We found the staff very friendly and helpful. Breakfast wasn't anything special (bread, muffins, cereal, fruit, coffee, juice) but was filling and fun to eat out by the pool in the beautiful weather. The pool is small, but definitely nice for a cooling dip after walking around. All in all I think this is a great stay and would recommend for anyone looking to find a more reasonable hotel in Honolulu.

oregonbeach (Keizer, Oregon) 06/01/2021

A quick, weeklong getaway, this budget friendly hotel served us well. We had 2 king rooms side by side, each with a/c, small balcony and large bathroom. Coffee pot and fridge are in the room, and you can ask for a microwave. The morning breakfast was usually 2 kinds of fruit and several pastries and cereal. Also a toaster for bread or bagels (Bring your own cream cheese) Coffee and several juices included. The guys at the porter station were helpful, even calling alternate transportation sources, which were real businesses. You are 1 block from the Hawaiian Rodeo Drive. Every upscale store you could think of in one direction. In the other, pharmacy, Burger King, local stores. And a block over in another direction you’ll find small local eateries, ihop, Ross Dress for Less and a dozen ABC stores. In fact, one of the largest is in the same street as the hotel, 2 blocks away. Our favorite beach was down by the police station, a 10-15 walk. Other beaches were closer. The place was clean and the beds were great.

ceepingitreal (San Francisco, California) 05/26/2021

We loved staying here so much that we came back again the next week. The room was spacious with a full kitchen. The staff were all so kind and went out of their way to help us. The location is walking distance from great restaurants and Waikiki beach. There is also a Biki station in front of the hotel. I highly recommend this place. The only issue was with the breakfast because of COVID limitations. They always had fresh fruit and toast and cereal though.

N934OOmarthao 05/20/2021

We are a military family and stayed at this hotel for over a month ( military families would understand why ). The staff is so friendly . I love the housekeeping ladies the most . Anything we needed from them was just a phone call away . The beach is walking distance and so is lots of shops and restaurants . I highly recommend.

vivianbrav0 (San Diego, California) 05/15/2021

The location of this hotel is amazing. It is a 10 minute walk from Waikiki Beach and a 2 minute walk to the Royal Hawaiian Center. Although it may not be the most luxurious place to stay, it was a very comfortable place to stay. The staff was great. Only thing that wasn't so great was the parking. They have a limited amount of spots but did offer parking at the garage across the street but that garage is just too small. Ended up scratching our rental from how tight the garage is, thankfully we did get insurance.

donmatsumoto58 06/01/2021

great loacation ,,quiet atmosphere..centralized in the Ala Moana area where it suits my needs in regards to each visit to Honolulu.. The staff is very accomadating, have great communication skills .The rooms are clean and very relaxing through out my stay.

koadread67 05/22/2021

Looking forward staying at Aqua Palms in the near future if there’s a room available for me! I will be traveling a lot and I am happy there is a place like Aqua Palms please keep up the great Work hotel employees thank you very much!!!

RSOblio 05/20/2021

My wife and I have stayed at many different properties in Waikiki and for a variety of occasions. This was our third time staying at Aqua Palms and we chose this property again, for several reasons. First of all, we knew the location provides for ease of access in and out of Waikiki, and we knew we would be coming and going quite often. It is also an easy walk to Ala Moana for those who may be visiting there, as well as to all the restaurants and shopping in Waikiki proper. What we were pleasantly surprised to find was that the rooms had been redone since our last visit and offered crisp, clean and comfortable new accommodations at a great value. The staff were super friendly, sharing that Aloha spirit we all wish to experience when travelling through Hawai'i. We had one issue upon arrival; the A/C did not seem to be working properly when we first entered the room. We contacted the front office and a maintenance engineer was knocking on our door within 5 minutes and the issue was resolved in less than 20 minutes. THAT is speedy service. In short, Aqua Palms is a great little property with wonderful staff, easy access, ample parking, great value and it is at the proper end of Waikiki for those who want to come and go easily and experience other parts of the city and the island. Mahalo Aqua Palms team!

galacticdestroyer (Fontana, California) 05/14/2021

The rooms were lovely and quite spacious and the view was worth every penny. not to mention the location was great I was within walking distance of so much. I’ll definitely be back again and again, it was a really great hotel.

Ashontae97 05/14/2021

I’m a pretty simple person, we just wanted to make sure my son had a good birthday, the room was located in a tourist area, so great if you plan on shopping around! Beaches within walking distance, restaurants as well. Very accommodating staff, any and all issues were resolved in a timely manner!

Sunshine110476 06/07/2021

We stayed here for 10 days in an ocean front room. The room and the view was amazing, I love that it had air conditioning as well. This will always be our first choice when booking a trip to Maui. It was perfect!

rarelysatisfied (Vancouver, Washington) 06/01/2021

There are many units so I am sure there is a wide spectrum of experiences one may have. The resort grounds are well taken care of. It was a quiet and peaceful location with no obnoxious music or road noise. The games of shuffleboard and putting green were great. What knocked this down? A really poor (painful) mattress in our unit was a big reason. There was also obstructed access to the ocean and no places that were shaded for hours long lounging.. Again depending on the unit you get the mattress may be fine.

Maxdog0099 (La Conner, Washington) 05/30/2021

We’ve been staying at the Papakea since 2006 and have always thoroughly enjoyed our stays. The resort condos are a bit dated and could use some renovation. But for the price you can’t beat the oceanfront views. The only major downside is their is no beach.

MannyCampos (Fontana, California) 05/27/2021

What we loved the most was that we could walk outside and we were literally on the water. We loved having a kitchen and washer/dryer. We we fell in love with the sound of the waves all through the night

Freedom59132053913 05/18/2021

We booked our unit through VRBO, unit #A201. This corner unit was beautifully upgraded, including faux wood tile floors, new kitchen, along with super nice decor. Large living room and patio for taking In the gorgeous view. No maid service, but we kept it picked up; that wasn’t a problem. My only complaint is that there was no safe! I don’t get how someone cared enough to make this condo so pretty, and didn’t include a safe. It was a hassle finding places to hide jewelry, cash and credit cards when we went to the beach or pool. BTW, there is NO BEACH ACCESS. You have to walk about 8 minutes, and they don’t make it easy. You have to walk along the highway, since fences and gates of other properties prevent you. North, there is a small public beach, but not great. Lots of rocks. To the south, just past the Mahana, a nice sandy beach starts, and you can walk all the way to Kaanapali if you want. I did not realize that getting to a beach was going to be such a hassle when I made the booking at Papakea. As for the resort itself, it was “not that great”. There are two pool attendants at both of their small pools, whose only job is apparently to put on a daily wristband so they know you’re a guest. This appears to be SO important that other issues weren’t dealt with. I can give two examples. A group of girls playing loud music on the lawn outside the pool were allowed to continue. We had to close our patio door, it was so annoying. Yet, I guess this is okay (?) Nobody asked them to stop. The WORST thing that happened was a toddler defecated at the pool, not only on the pool deck, but IN the pool itself. Everyone had to leave the area, and the pool was shut down for 24 hours! If you wanted to use the pool, you could go to the other—even smaller —pool, and cram in. This is inexcusable. The posted pool rules call for all babies and very young children are required to wear swim diapers. It would be easy for one of the attendants to check for that. All you would have to do is ask the parent to confirm the child was wearing a diaper. A shame that one lazy person had to ruin it for so many. When I asked one of the attendants about it, they appeared unconcerned; it happens “3-4 times a year.” Why does it have to happen at all? This hotel needs to reinforce their own rules. I would not recommend this “resort”.

I8229SDgregoryd 10/10/2020

We actually visited in September of 2019. The hospitality was superb. Beautiful views. The manager Ronald has collected native artifacts and gives a “free of charge” history talk about the artifacts and the culture of Hawaii. History lovers will love learning about the local culture!

Nonya123456 02/17/2020

Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!

S4084BWsteved (Federal Way, Washington) 01/20/2020

We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!

Janell L 01/19/2020

My husband and I stayed Jan 9-16 2020. Overall, the place was nice, but could use a few updates. First of all, we were in room 112. We were promised an ocean view, but no such luck, couldnt even hear it. We were right by the pool and hot tub, but really wanted the ocean. The one thing inside our room that needs some help was the bath tub. It was disgusting! The water was almost knee high after being in the shower for about 3 minutes. Plus, it was dirty looking, for sure not something you would want to take a bath in, or put an infant in to bathe!! The other parts of the place were nice, clean and had everything you would need. The kitchen was well equipped with everything you would need, very good condition, including dishes, pots/pans, utensils, coffee pot, toaster, microwave ect. Fridge does not have an ice maker, but that didnt bother us. The other extremely frustrating thing was the hot tub. We had a few days of cooler weather so thought we would enjoy the hot tub. When we stuck our toes in, it was freezing cold!! Then we see a sign that said "we are not getting a new propane tank until the person who stole ours returns it." Now anyone with any common sense knows that thief has no intent of returning the propane tank so just get a new one! I felt it totally ridiculous that we as guests, had to pay the price of a freezing "hot" tub! So we couldn't see/hear the ocean, we could not use the hot tub, was soooooo not impressed with that!! It was located 1/2 block away from a fun restaurant/bar called Joe's something? They had super food and great service! We went there for breakfast, lunch and dinner over the time we were there. All the other places we ate at during our stay were fantastic as well! Food at the grocery store was super expensive, other than seafood. Shopped at Safeway to get some basics for our condo. The best part was the seafood! King crab, cooked and cleaned, was only $7 per pound! The size of the meat was equivalent to the size of a piece of string cheese! It was melt in your mouth excellent!! Shopping was great! After we bought a few things from local stores/shops, we had to make a Wal-mart run for a few forgotton items. We found the exact same things we had just bought, but for half the price, even the same company! They have a little tourist section that has all kinds of wooden bowls/plates/trays, lotions, soaps, chap stick, bags, jams and lots more. Flights were perfect, (Delta) long way from Wisconsin! Had a great time, and would recommend, but make sure to ask lots of questions about the rooms. Also, keep in mind, there is no daily maid service, but the washer and dryer were great! There was a small patio that we used daily, since we were on the first floor, our patio was covered by the second floor one. Our bedroom did have an AC unit that we did use a few times, but not every day. ALOHA!!

traveldudeTexas (texas) 11/20/2019

Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.

zuritacedeno 05/22/2021

I would definitely stay at the Aston again, the rooms are spacious, clean and have the convenience of a basic kitchen. The area the Hotel is in canoe challenging since is in the middle of downtown, the room decoration is a bit outdated and the car parking very convenient.

skipout41 (Rancho Cucamonga, California) 05/14/2021

The room was a little dated but spacious and had an amazing view. Close to restaurants and food places. Great location but the homeless people yelling at night was a little annoying but that’s not the fault of Aston.

Warren A 03/10/2021

If you're like me, and are not looking for the typical Waikiki hustle and bustle of tourists, this is a great option. Located in downtown Honolulu it's a short walk to several shops for essentials, with a full size drugstore at the base of the building (Longs). On site parking is reasonably priced for Oahu, and typical rooms come with a kitchenette, basic dishes, half fridge, etc.

TiffnEd756 (Kinnelon, New Jersey) 11/29/2020

We stayed there about 4 years ago because it was close to the airport after inter island flights and it was fine. I was raised on the Big Island and come home every year. This time I booked again for the same reason, coming in from Kauai and leaving the next day for the mainland and had no early flights to Oahu. I booked through Expedia because we needed a car also. We ordered 6 Covid tests, arranged testing before we leave and flying direct flight front row of first class to keep as safe as possible. Well, They announced yesterday that Kauai was back on shut down. I just cancelled our entire 8 day trip, too many shut downs, of which I totally understand, I don't want to bring it to my beautiful home. They would not refund the nights stay, I understand hotel policy, however, I would expect some type of exceptions be made under these circumstances. Every other hotel, air, excursions, rental vehicles were able to be cancelled except this one hotel. Absolutely ridiculous especially given the need for tourism dollars in Hawaii. Sad.

TweedleDeee (Huntsville, Alabama) 03/17/2020

If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart. Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day. Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades. This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.

alexis_N96813 (Honolulu, Hawaii) 06/10/2021

If you want easy beach access and lots of great places to eat. This is the place to go. Literally cross the street and you have the beach. Lots of places to eat and small shops too. No resort feeling, just local aloha

149RobM (Charlotte, North Carolina) 04/16/2021

No daily cleaning service but a $125 cleaning fee will be charged, $39 damage waiver, reservation fee 29 plus taxes on all these fees totaled $229! No lobby, no restaurant, no bar, no ice machines, no room service, no beach chairs, charge for beach towels, window A/C will not break 75 degrees if run 24/7, tiny pool, room looks like a cheap Daytona Beach Motel from the 80’s.. wore out wicker furniture with pastel colors. Very musty smelling, wore out carpet. This property is barely a 2-star Motel...not a Hotel. Was a little worried when there were 2 exterminator trucks parked in the loading zone.

Katrina C 03/28/2021

The room and bathroom were not clean. You could tell that frequently touched surfaces, like the sliding glass door, hadn't been cleaned. This was surprising considering they were promoting their "next level clean" during the pandemic. I wished we had stayed at one of the resorts where we probably would have gotten more value for our money.

AOAJ007 (Howell, New Jersey) 03/16/2021

Maui was amazing, my room was ok, I didn’t like the set up personally. However the grounds were beautiful and I spent most of my time outside enjoying the beautiful weather. The parking lot was hard to maneuver and very close together. I wished I had rented a smaller car. I would have liked a sitting area in the room besides the one chair at the desk. That being said I was encouraged to spend all or most of my time outside the room which was amazing. I would visit again with all that being said.

samM5815ZU (Koloa, Hawaii) 02/27/2021

Couldn't find my reservation. Mainland answering service was awful. Finally got help from local security and into my room after an hour wait, only to spend the next three days arguing about room charges. Was a mess. Local staff finally got it worked out. Will never stay again.

bex682021 (Mercer Island, Washington) 06/10/2021

Our prominent view was makai tower in front of room. Ocean view partial through many other buildings. They waived the amenity fee to make up for this, but we didn't use a single amenity either. H20 listed as amenity but didn't receive. Got placed in an ADA room that looked nothing like web photos. Hallway construction with ripped put baseboard and exposed outlets and dry wall. Bed rock hard and AC which faces living room didn't cool bedroom much. A very very noisy location with people screaming way past midnight. I would only recommend this hotel if you really need a kitchen ( which was nice) and are on a budget. Wailiki in general felt like spring break for college and high school kids, loud and crowded. Aston wailiki sunset despite its dreary lobby has a much better views and also features kitchens.

Michelle S (Buxton, Oregon) 06/09/2021

Our room and tower was very dated and dirty. Deserate need of a deep cleaning and update. My 2 yr old was screamed at by a board member. The member then continued to scream at us and threatened to call security when we were complying with everything she wanted. Other staff were friendly. Parking was convenient.

gerdan808 06/05/2021

The room looked out dated, stains on the carpet and couch. The bed was just two twins put together along with a 1-2 inch foam below the bed covers(to “enhance” the comfort I assume.” The bathroom had dust and didn’t look like it was wiped down. There was a lot of cracks in the walls. Carpet and couch looked and felt filthy. The blinds/drapes were somewhat ripped and dirty. Only took this hotel due to kitchen. As far as price goes, I have a friend staying at the hotel next to this one for about the same price with much more updated/remodeled room.

FromNyaoFamily (Las Vegas, Nevada) 05/31/2021

Great for a family with kids and staying longer than a couple nights. Having kitchen, living room, and bed room was nice. Very convenient location to walk to Waikiki beach and restaurants. All staff was nice and friendly. We did not know (I think hotel name has changed), but it was the same hotel we stayed 10 years ago. We will probably come back for the next trip :)

Drazian2013 (Los Angeles, California) 05/23/2021

Very close to beach, shopping, and restaurants, so you can walk to everything. We didn't need a car unless we wanted to go to the other side of the island, which was only for 3 days. So we saved money by just renting the car for 3 days and getting a shuttle for $12 per person each way to the hotel.

LSM0107 06/10/2021

The room was in very good shape. The lanai was overlooking the ocean from only steps away! I would recommend this room and the Islander on the Beach to anyone who doesn't want the hotel experience! The location was close to markets, restaurants, and walking paths. It was conveniently located to go to the North shore, South, or West shores when we wanted to. Although the North Shore was limited in its access we stayed around Islander regardless!

96791 06/10/2021

Plenty of beaches within walking distance, pool and hot tub. Lots of restaurants within walking distance too. Central location on island with most places within an hour or less drive. Room was very quiet and clean, and staff very friendly and helpful.

2TravelCrazy (Ketchum, United States) 06/03/2021

I would recommend Islander on the Beach. Great location. Pleasant staff. We were given lots of information when we checked which was very helpful. We only stayed two nights but will book rooms here when we return.

njzaferes (Aptos, California) 05/31/2021

My daughter and I spent 3 days on Kauai. The location of the Islander was perfect for visiting all points of the island. The hotel was clean and quiet, with a nice quiet air conditioner. We loved the sounds of the birds in the morning, and being on the beach for the sunrise was special. There is a market close by, and having a microwave and small fridge made breakfast and snacking easy. We were given a couple of coupons for a local coffee shop about a 1 minute walk away, and the Keurig in the room was nice to have, too. Lots of places to store/hang our belongings. Nice size bathroom and shower. It was a great place to stay.

Travelnurse818 05/14/2021

I don’t know how to rate my experience because I have come here before and had a good one. The rooms were clean until the 3rd night where I had flying termites and wings all on my bed. I was switched to another room which had one on the wall and then the 3rd room that had one on the ceiling. This hotel was one of my fave on the island. I had to leave in the middle of the night and find somewhere to sleep. The manager was very apologetic and helpful refunding the two nights I didn’t stay and the resort fees... but it was such a traumatic experience with the bugs all over my bed I don’t know if I can return. I’m so sad.

Luvpot637 06/21/2021

I was really excited to come here and celebrate my husband's milestone birthday! We came from Honolulu from a spectacular hotel! Unfortunately I couldnt' say the same for Aston Kona by the Sea. For the price that we paid for - it was VERY outdated - something from the 80s. I learned that some units are updated and most are not - they are ALL individually owned. Hardly any lights - dimmed, faucets are old and barely turning, Painting is scuffed up - The tubs were rusty and the second bathroom did not work at all. ALL IN ALL - I would probably have spent that kind of money on another hotel that was more up to date. WORST of all is at night - there's all kinds of roaches roaming around the facility!!! :(. The texting system worked great - when they had asked if we were celebrating anything - I responded but nothing special was done or anything so why even text and ask? Hope this helps some people make a decision when booking.

Porschetravel (Pasco, Washington) 06/10/2021

We have always enjoyed staying with Aston. This was our third trip to the Kona property. We love the privacy and view. Only issue with this stay was we were NOT given an oceanfront room which we reserved. Instead, we were given a tired room with only partial view. The hotel tried to correct most of our issues, however we believe we should have been refunded some of our cost since we had to stay in a cheaper room.

SteveNoKaOi 06/03/2021

We loved The Aston Kona by the Sea. We had a very spacious, clean room with a great view of the sunsets. We could leave our sliding glass doors open to hear the waves crashing all night long. We also felt very safe there as the security was walking around night and day. Very conveniently located just south of Kona with some great beaches to the south of the Hotel. We did move on to the Mauna Lani Resort later in the week and liked our Aston Room much better.

CaliGirl45 (SF Bay Area) 05/18/2021

Had a fun week in Kona and was pleased with our accommodations at Aston KBS. The oceanfront location and sunset views were wonderful. The warm swimming pool & hot tub were greatly appreciated and enjoyed after a day of exploring. The resort is peaceful and the rooms are quiet. Get a 2-bed unit if you want the master near the lanai. The 1-bed unit has master near outside hallway so no view of ocean. Loved listening to the waves break on rocks at night. Highly recommend LaBourgogne, delicious French restaurant. ‘Da Best’ Mai Tai at Jackie Ray’s and sunset view at Don’s Mai Tai bar (the fish tacos are yummy too).

vyip2000 05/15/2021

We were assigned Unit 208 at Kona by the Sea. The unit was dilapidated and unkempt. The carpet was stained and needs replacement. The walls had peeling and stained paint. The door to washer/dryer was falling off. The sliding screen door is rusted and does not stay on the rails. The property itself is well kept and lovely but this unit is not. The location is ocean front and it is relaxing to listen to the waves on the lanai. Since the units are individually owned, the quality of the units can vary greatly it seems. I guess we were unlucky this time. I do not think this unit should be rented out until it meets a higher standard. I suggest that the units be inspected annually by the management team.

bradleyandjenniferh 06/16/2021

We went as a graduation gift for my son. We stayed on the 19th floor in in an ocean front 2 bedroom suite. Words can not express how pleased we were. Our flight was cancelled so we had to readjust our dates and the staff helped do that with ease. Our checkin was very easy, they met us with cool towels to wipe down as they checked us in. Our car rental was not so generous and refused to keep our rental until the next day of our arrival so we didn't have a rental. That was not an issue, the staff arranged for shuttle when we decided to adventure out. I would request Rabbi Shuttle, this man was great. This is the cleanest place. The staff is constantly wiping things down, maintaing the garden area of the walk out to the beach. When we return to Hawaii this will be our first choice to book our reservation.

fbuckhold3 (Saint Louis, Missouri) 06/08/2021

This was a top notch stay. Rooms were excellent, staff was top notch, and service was always prompt and courteous. Excellent location as well. We got in super late due to a flight delay and the staff upgraded our room without hesitation after hearing our plight. If we return to Honolulu will stay again for certain!

calljamesa 06/07/2021

The Aston Waikiki Beach Tower was everything we had hoped for and more. We got the upgraded ocean view room and it was totally worth it. What a view! The staff was always friendly and made us feel welcomed. The gift bag was a nice touch. Couldn’t beat the location being directly across the street from the beach. We were walking distance from shopping hotspots as well as the numerous restaurants. The valet team were all-stars too. When the grocery store didn’t have bags, one of the valet guys actually delivered our groceries up to our room since we couldn’t carry them in. Great team all around.

ChristopherD3217 06/07/2021

We wanted 2 bedrooms and 2 baths for a family trip. It was so nice to have a full apartment with outstanding views. The suite was very nicely appointed with lots of extras. Price was high but you get what you pay for. I would do it again. Great trip.

Kd47i8 (South Dakota) 06/06/2021

This was our very first time vacationing in Hawaii and we stayed in a very nice 2 bedroom, 2 bath room. It was my husband, our two small children and myself. The room was perfect. The fridge was stocked with some Hawaiian juice for us and we were given sensitization bags along with a nice tote that had reusable water bottles and two squirt guns for our kids to use. Housekeeping was exceptional! I never let housekeeping clean my room when on vacation, but decided to relax and change my pace and they exceeded my exceptions! I would stay here again and again. Amazing Waikiki beach views. Everyone is super friendly and helpful. The only thing I wasn't fond of is the beds. It was super stiff and a slight slope at the hip area down. But this is just personal preference, I prefer a softer bed. 9/10 overall.

509debr 06/12/2021

The room is small... very much reminds me of a cabin in a cruise ship. There is no lobby, just someone making a desk at the entrance of the street. The main hallways need to be repainted and cleaned. But the view!!! Wow.

bosoxpride101 (Fremont, California) 06/01/2021

This was the 2nd of our two hotels in Waikiki during our 1 week stay. Hotel #1 (outrigger beachcomber) for its convenience to food & shopping; hotel #2 (Waikiki Circle) strictly for its beach front location. Its an older hotel that offers little in luxuries & comforts but more than made up for it by its prime locale. We pre-booked the most expensive ocean front room 2 months in advance, but at the check in the gentleman wanted to put us on 4th floor which will only have a tree top view of Waikiki. He offered to put us on upper floor if we pony up extra $25 per night. Why am I always the victim of unscrupulous practices? sigh.... Anyways we decided to pay and was upgrade to 12th floor. There was also a resort fee ($25 + 1.18 + 2.56, daily). For a small hotel without any gym, pool or other facilities I don't think that was justified. The moment we entered the room we knew it was prob worth the $25/night ransom. From the entrance alone we already had an unobstructed view of the blue Pacific. Perched from the balcony the view was even more stunning: to the south stood the imposing Diamond Head, to the north the iconic Moana Surfrider hotel, Kalakaua ave (Waikiki main strip) was right beneath us. Right in-front of our hotel is the Waikiki beach & Duke's statue, literally a Brady to Gronk TD throw away. Everyday we sat on the balcony and listened to the sounds of the sea, watching surfers riding the waves Sunset was magnificent as we faced almost directly toward the West, even in the morning and during the day the sight and sounds were fabulous. Even if they charged us $50 extra per day we would have gladly oblige, will even throw in our dwarf hamster Sophia on top. The room was dated and had that 1970's vibe: old decor, small bathroom, tiny shower with lukewarm water & anemic pressure. On the positive side it has a Keurig maker and most importantly a safety box. The queen beds were comfy, pillow were not overly fluffy but adequate . They were low profiles so more ideal for my bad back. Daily newspaper was delivered to the door, beach towels are avail upon request, ice machine down stairs but no water station. There is no lobby, 1 gentleman in the booth next to the elevators handles all transactions & interactions. They are probably the descendants of Mrs Kwok the original founder. Next door there is McDonald , egg & things is affiliated with hotel but guests enjoy 10% discount by showing hotel card. If you venture 1 block to the east you will find a hidden gem called "Mac", it has no line & far superior food. We ate most of the time in places further up North near our hotel #1, around Inter Market & Royal Hawaiian Center. Overall we had a pleasant stay & would def consider returning for its prime beach front location.

kubes11 (Mankato, Minnesota) 05/29/2021

Small but nice, clean hotel. Staff very friendly. Right across from the beach. In the process of putting in new glass balconies, which look great. They replaced the blackout drapes with a shuttered slider, which looks nice but doesn't keep out much light. You might want to bring a sleep mask if you don't want to wake up early.

slj (Baltimore, Maryland) 05/25/2021

I have stayed at this hotel 4 times and I can't wait to return. An oceanfront room is a view of Heaven. The hotel is very clean, very cute and the staff are friendly and helpful. (Thank you again Shawn!) The location is amazing. The elevators work great. (after some of the hotels I have stayed at, that does rate a special note) At night we enjoyed sitting on the lanai and watching the people down on Kalakaua Ave, and listening to the waves crashing across the street. The parking garage is very small and very limited but 'TheBus' and trolley stop across the street, if you don't have a car. If you want a foo-foo hotel this isn't it. If you want a beautiful, clean, comfortable and relaxing hotel with a perfect location, this is for you.

sophia4230 (New York City, New York) 05/24/2021

This property has so much potential - it's in a prime location on Waikiki beach and compared to its neighbors, they offer the best price. But unfortunately, in the time of pandemic (esp the time we visited), we did not feel that our room was cleaned thoroughly. It was a dingy looking room. I wiped everything down myself with sanitizing wipes which I brought. I immediately made a complaint through the front desk and through Expedia and the answer I received was quite a nonchalant one. I requested for 2 extra sheets just so I could place it on top of the bed bec it really felt unsanitary. The next morning I requested to be moved to another room which they did. This room on the 10th floor was definitely better but that NEXT LEVEL clean they speak of - you just don't feel it. Maybe it's the tired looking interiors & carpeting but there is work to do to make this hotel a lot better than what it is now. Last thing, no one ever mentioned renovations happening and one morning, this is all we heard. DRILLING. We literally had to get out of our room to avoid getting a headache from the noise. I have the video documenting the noise level but I can't upload it here. Hotels need to be more transparent about renovations bec this impacts a guest's stay 100%. Regarding the resort fee that all Waikiki hotels charge, theirs may be one of the lowest but it covers nothing like other hotels. Their fee covered wifi, safe & a newspaper - all of which come standard at most hotels (resort or not!).

kaymar2731 (San Diego, California) 06/09/2021

Even though the place was under Construction, Staff still made sure Hotel Guests were comfortable & had everything they needed. There are 38 floors, a Mini mart. And other amenities: Swimming pool, Tennis Courts, Grilling area.

wbwg11 05/14/2021

Gym scheduling was limited and inconvenient. The parking lot attendant for the adjacent parking structure was extremely rude. Overall experience was negative because of this attendant named Pua who was consistently rude and demanding parking tickets that I couldn’t provide because the machine was not working and taped over.

makakiani 05/14/2021

Everything was excellent, ran into some issues with pool security, regardless stay was AMAZING. Front desk showed excellent customer service for my entire ohana and rooms were beyond our expectations!

dsalice2021 (San Diego, California) 05/14/2021

This hotel was great! The staff was super friendly from the first time I called to the minute I checked out. They were very detailed about all the Covid restrictions but they made everything work. The pool is still open (with reservations), the elevators are able to occupy 4 people but there are 5 elevators so no need to ever wait for one....they give you plenty of towels and are always willing and able to give you new ones. Even though house keeping wasn't on a "normal" schedule they offered you whatever you needed in abundance, coffee, shampoo, soap... The staff is EXTREMELY friendly. Anytime I asked them a question they took their time to answer me, as well as always asked me if I had any other question or needed directions. They were polite and spoke very clearly, which I appreciated. The view from my room was amazing! Both sunrise and sunset were absolutely beautiful! The beach is literally ONE block away! I went swimming at the beach everyday, and swam in the pool 4 out of my 5 days there! The only reason I didn't swim was because I went to the other side of the island and swam at another beach! Overall my stay was excellent! I appreciated the Hawaiian hospitality and the aloha spirit of the staff. Penny and Kim at the front desk are amazing and I appreciate the time they spent talking to me ;) Mahalo for a great stay ...Alohaaaaaaa

Kingsleeboy (Aiea) 01/19/2021

As always, such welcoming staff members during our stay here. We are locals here on Oahu, but we like to take a getaway, staycation trip every now and then. With COVID still going on, the staff members do a great job and going that extra mile to make you feel safe during your stay.

David W (Honolulu, Hawaii) 06/17/2021

ESPACIO the Jewel of Waikiki" is located at the epicenter of Waikiki Beach. A singular memorable event as you survey your Hawaiian surf kingdom with a bird’s eye view from the gorgeous rooftop infinity pool. The ESPACIO has only nine super suites each named after a jewel, with no other hotel rooms. This exclusivity makes you feel like you are living in your own residence overlooking the beach of Waikiki. What really elevates the experience to 5 stars is the wonderfully engaged staff. Without the hustle and bustle of a big hotel, each one takes the time to find out what will make your stay unique. My wife is a macadamia nut fan and the second morning Dave the breakfast Chef surprised my wife with super yummy mac nut pancakes topped with an island flower lilikoi butter. Happy wife made an even happier husband! We stayed in a 3 bedroom 8th floor suite that was designed with tasteful residential elegance. Our first evening we sipped champagne while watching a spectacular evening sunset from our own lanai balcony jacuzzi. All the beds are a gazillion thread count fluffy but with a firm mattress which we like. There is even a full length Tempur-Pedic body pillow which was cool to snuggle with. The in-suite dry sauna was a much-appreciated amenity after a night of overindulgence. As we had three couples, the full kitchen and dining area were the center of entertaining. At the end of the evening everyone went to their own bedrooms, each with its own luxury bathroom with a fancy Japanese Toto toilet. The next morning, we enjoyed the included continental breakfast and headed back to the roof top infinity pool for an afternoon BBQ. We never left the property! Our second evening we dined at Mugen and experienced Chef Jason’s 8 course tasting menu. Chef’s French Japanese technique combining local sourced produce with the best proteins from around the world resulted in a world class dining experience. Each culinary sequence was flavorful on the palate and pleasing to the eye. He explained how even the various plates and vessels were specifically selected and imported from Japan to provide a canvas to present each course. Wine pairings from Lee the sommelier where all on point and as much educational as it was complimenting to the cuisine. Chef says the menu constantly changes as ingredients becomes seasonally available. We plan to come back next month for our anniversary. Overall, we had an outstanding couple’s weekend at Espacio and Mugen. Sure, it cost a small pile of gold but we all enjoyed the luxury experience while connecting after so many months. Bravo Espacio and Mugen!

megandG2842GF 03/16/2020

Having stayed in a Four Seasons property the night before I checked in to ESPACIO, my standards were high – and ESPACIO far surpassed them. From the moment I arrived to the time I departed, the entire staff provided a seamless experience that left me impressed over and over again. The hotel’s butler, Wesley, was more thoughtful than I could have imagined, arranging an incredible in-room breakfast that delivered on even the smallest of my preferences. Then there are the rooms – expansive suites that cover an entire floor complete with a roomy private balcony and outdoor Jacuzzi. I woke up to the most incredible view of Waikiki Beach. It’s amazing how you can feel so relaxed and at peace while situated in the middle an incredible, cosmopolitan city. Don’t miss the rooftop infinity pool (there is a spa on the same level) and onsite dining at Mugen – all very worthy of a visit. , I’ve never been to a hotel with more thoughtful, personalized service and amenities. Considering there are only 9 rooms, I feel very lucky to have secured a reservation and can’t wait to come back.

brent434 03/07/2020

Service above and beyond for every guest. They really do care about every person, and their experience to be special and every detail cared for. We were able to enjoy the private luxury that every discerning traveler deserves.

Y1001OUgregc 02/27/2020

Outstanding service - personalised and attentive without being intrusive. Hugely spacious accommodation - complete relaxation in the heart of the buzz of Waikiki. Complete win, as I get to chill while my wife and kids get the action they're seeking. Love this place - will absolutely be back!!

Derek D (Lihue, Hawaii) 02/19/2020

There is no place like the espacio. The rooms are amazing...from the ocean view to the detail of the pillows, everything is exquisite. The ohana at the espacio is above and beyond. We celebrated our birthday, and the staff took care of everything. We made a special request for afternoon tea and it was delightful. We are looking forward to our next stay!

82nanii (Honolulu, Hawaii) 06/14/2021

Many thank you's and appreciation to Tracy, Evan, Maryknoll and housekeeping!!! You all Rock!!! My stay at Ewa hotel... better then Hawaii Prince or Hilton!! Its the people like Tracy,Evan and Maryknoll that makes you feel like million bucks... I am Very impressed local!!! I'll see you soon!! N.Hylton

bebelopez13 (Seattle, Washington) 05/30/2021

Everything was amazing, staff was always there to help and cost of stay is definitely affordable. If you’re looking for a place to stay without killing your budget, this is the right place for you and your loved ones.

0Poinsettia 05/29/2021

Good hotel for budget minded guest who only needs a comfy bed and limited services. Staff was very friendly and as helpful as possible though covid is still causing limited staffing and services. Great location!

calebscoggins (Honolulu, Hawaii) 05/26/2021

Just wish we would of got what we paid for and no hassles was looking forward to a nice stay and just wanted to spend our anniversary together and have a nice relaxing time instead had to sleep on two twin beds pushed together with a huge hump in the middle and had to plunge the toilet every single time

traungreen 05/24/2021

Wonderful hotel with an excellent staff. There isn't a restaurant or pool at this hotel but you are steps away from Waikiki Beach and plenty of restaurants. There are also multiple food trucks that serve great food right outside of the property.

Ryates223 06/13/2021

We booked a 1 bedroom Luxury Suite for our daughter and her family. We booked a 2 bedroom Luxury Suite for us and 3 others. The 2 bedroom was intended to be the hang out/gathering spot. What a great stay! We would stay there again in a minute. The views from the balconies were spectacular, the rooms were quiet, it was close to the beach as well as shopping. This was such a great hotel. While I wish Hawaii would get rid of all of the Covid nonsense it wasn't so oppressive in the hotel and certainly not on our balconies where we spent a lot of time. We looked right down into the Marina and saw Sea turtles in there almost every day. We also saw Spotted Eagle Ray's in there (3 at once). Snorkeling in the ocean was easy to get to and a blast (get swim shoes as the rocks can be sharp). This was an incredible experience and I highly recommend it.

TamaratheTraveler33 (Las Vegas, Nevada) 06/12/2021

Paradise beautifully located in the beginning of Waikiki! We enjoyed our stay but with a few drawbacks: dirty/outdated carpet, the tv didn’t work, and no complimentary ice on any floor (like majority of hotels provide). The ice would have helped out a lot being that we went to the beach almost everyday and liked to have had a cold beverage to drink after swimming in the sun.

riahg24 (Tucson, Arizona) 06/11/2021

Wonderful staff very friendly. Beautiful spacious rooms . Magnificent view.bell hop was so kind and helpful and very prompt. House keeping staff were amazing and very prompt with towels and what not. Absolutely love the rooms. Very spacious and beautiful.

belaine12020 (Las Vegas, Nevada) 06/09/2021

This trip was a delayed Birthday celebration for my son & husband due to the pandemic! First time we ALL traveled together on a family vacation! We had a wonderful time! The weather was perfect considering our over 100° weather in Las Vegas the whole time we were here in Waikiki! Thank you!

Lee S 06/08/2021

A good environment and room/suite configuration. The staff were helpful and friendly. A solid facility and it looks good. The bed mattress was not comfortable and the plumbing is showing its age. I would stay there again. There is room to upgrade and seek a higher level of comfort.

Ryates223 06/13/2021

We booked a 1 bedroom Luxury Suite for our daughter and her family. We booked a 2 bedroom Luxury Suite for us and 3 others. The 2 bedroom was intended to be the hang out/gathering spot. What a great stay! We would stay there again in a minute. The views from the balconies were spectacular, the rooms were quiet, it was close to the beach as well as shopping. This was such a great hotel. While I wish Hawaii would get rid of all of the Covid nonsense it wasn't so oppressive in the hotel and certainly not on our balconies where we spent a lot of time. We looked right down into the Marina and saw Sea turtles in there almost every day. We also saw Spotted Eagle Ray's in there (3 at once). Snorkeling in the ocean was easy to get to and a blast (get swim shoes as the rocks can be sharp). This was an incredible experience and I highly recommend it.

TamaratheTraveler33 (Las Vegas, Nevada) 06/12/2021

Paradise beautifully located in the beginning of Waikiki! We enjoyed our stay but with a few drawbacks: dirty/outdated carpet, the tv didn’t work, and no complimentary ice on any floor (like majority of hotels provide). The ice would have helped out a lot being that we went to the beach almost everyday and liked to have had a cold beverage to drink after swimming in the sun.

riahg24 (Tucson, Arizona) 06/11/2021

Wonderful staff very friendly. Beautiful spacious rooms . Magnificent view.bell hop was so kind and helpful and very prompt. House keeping staff were amazing and very prompt with towels and what not. Absolutely love the rooms. Very spacious and beautiful.

belaine12020 (Las Vegas, Nevada) 06/09/2021

This trip was a delayed Birthday celebration for my son & husband due to the pandemic! First time we ALL traveled together on a family vacation! We had a wonderful time! The weather was perfect considering our over 100° weather in Las Vegas the whole time we were here in Waikiki! Thank you!

Lee S 06/08/2021

A good environment and room/suite configuration. The staff were helpful and friendly. A solid facility and it looks good. The bed mattress was not comfortable and the plumbing is showing its age. I would stay there again. There is room to upgrade and seek a higher level of comfort.

ragdegirl 06/07/2021

We came t stay there coz I had surgery done so we find the hotel is convenient where we are going,valet attendant n front desk are helpful,it just notice that we never had a shower curtain but housekeeper came .

jjdog0313 (Santaquin, Utah, United States) 06/04/2021

I will start with the good: The 3 elevators are fast and they offer beach towels. Now the bad: They charge $25 per day resort fee and also $35 parking fee which includes valet. The mini kitchens are far from stocked, we had to cook french toast in a tiny pot, one piece at a time. The air conditioner unit of under a desk and it's under sized so it runs CONSTANTLY AND IS LOUD!! They do not clean or stock your room due to Covid so you have to ask for everything. They say they'll bring towels, but you have to call several times to make this happen. Now the worst part, Upon arrival I opened up the armoire to put our clothes away, an ironing board was inside, leaning against the door. As I opened it, the board feel on me, one of the legs sliced open my ear. After we got the blood under control, I looked at the ironing board and noticed it was missing a rubber cover on one of the feet, that is why it cut me. I moved the ironing board to a corner of the room and went down to tell the desk clerk. She acted concerned and promised to replace the board right away, well that never happened! This place has no respect for customers and are rude when you ask for something. Like the title says, stay elsewhere.

jeremiah10807 06/01/2021

Called reservations number twice prior to day of checking in to confirm total price and room type (kitchen/kitchen) with double beds. When I checked in, front desk had a problem and said my room did not have a kitchen. Waited 20mins because front desk girl said she’s fixing the problem. Ended up paying waaaaay more than expected which is exactly why I called before checking in, so I would know my budget. I was really upset, bought all my groceries for the weekend, then have front desk tell me that my room didn’t have a kitchen!!! Had no choice but to upgrade to a room with kitchen and pay so $$$$ more than my original quote.

jask96795 (Waimanalo, Hawaii) 05/26/2021

I love this hotel, my family and I come here at least 3 times a year for the past 5 years. We always chose Luana. But It would be great if there were some kind of loyalty points! Maybe cheaper kamaaina parking

seanmsmith91 (Arden, North Carolina) 05/26/2021

Awesome staff, great restaurant in the lobby, and they had everything I needed and more! Definitely will plan another stay here being it was in a perfect location for the transit and access to all the shops and things around.

Navigator766477 06/12/2021

I did not have the best stay at the hotel compared to other places I have stayed in Waikiki. Cleanliness was an issue. Very slow lines to check in. My first room had too many cockroaches in the bathroom. I requested another room and the second room had 0 bugs-which was good. The room key has a quirk to them that the staff did not notify me about so spent a needless hour in line to get another room key when I did not need to do that. Another guest showed me the secret to get the key to work which was pushing it in and pulling it out several times very quickly until the lights went from orange/red to green. Overall the room was okay. But I cannot recommend a stay here when there are hotels priced in the same range which are cleaner with nicer staff and better rooms.

ddiaz496 06/08/2021

Upon arriving to the hotel, my first impression was that the building looked a little outdated and there wasn't anything particularly fancy. The room was a basic, 2 bed room. I stayed a week with my family and we really enjoyed our stay. It's not the best part of town, but there are so many places within walking distance. Ross was right across the street and Walmart was just down the street. There were also yummy hole-in-the-wall food places within walking distance. We enjoyed evenings in the pool and free dvd rentals from the lobby. Unfortunately, their restaurant was still closed because Covid, but the pond was still open and we were able to feed the Koi fish with food provided for free at the front desk. By the end of the trip, we found that we really enjoyed staying there. We've even talked about staying again for another trip.

rnavarro2021 (Hilo, Hawaii) 05/28/2021

if you are ok with bugs and cigarette smells etc and dingy, smelly, and not to mention unclean carpets etc this is your perfect destination. just know that during the pandemic you will also be cleaning your own room etc, but the equipment that is brought to you is relics and doesn't really clean well.

ujlangctr 05/26/2021

Cleaners rushing us to checked out, we never checked out and they start cleaning around 10am . Cleaners are rude ; they only care about their duty and not all tenants. I was confronted by cleaners at 9am if im checking out. Told them "NO"and after i took other stuff and wait for kids swiming at pool , Lo and behold my kids went up to change after swiming and rooms already open ,people cleaning.

Margaret V (Cerritos) 05/24/2021

Sheets appeared clean but smelled like dirty mop water. A/C stunk , keys never worked. Doors extremely loud (even when you try to gentle close) And jolted out of bed by fire alarm at 3:00am super fearful after that and couldn't go back to sleep, which made our trip on the return long from being exhausted. Staff at check in were great, that's the only thing that was good.

Dean M 06/18/2021

I had a last-minute cancellation and Letty at the front desk at Tuscana was so helpful I wish there was more Personnel like her highly recommend staying here very conveniently located reasonably priced very spacious rooms pets permitted we'll stay here again

jadakaysmith19 (Philadelphia, Pennsylvania) 05/28/2021

I won’t be ever staying here again for multiple reasons. When we showered, the water would leak out of the ceiling lights downstairs in the living room, preventing us from turning on the light or using any electrical equipment within that area out of fear of being electrocuted. The bathroom cabinets had stuff on them, the vents were covered in dust, the toilets flooded. We were left with 1 giant trash bag and 1 toilet tissue per bathroom and some of the tissue rolls were USED! I use the bathroom a lot and have a sinus problem so tissue is very much needed. The front desk never answered their phone when I tried calling about the electrical issue and I called 4 times. The toilets flooded everyday, we found straight brown hair on the bed and both me and my partner are African American with curly hair. The front desk employees had a bad attitude and vibe. They never smiled.

FrankVal2021 05/17/2021

Very disappointed in cleanliness of unit, availability of towels at pool, and quality of pool furniture. Carpet, blinds, and screens in unit not cleaned in years apparently. Mattresses old and tired. Incredible how far down hill this property has gone in 2 years. Vanessa at check in was great!!

dwhensley 05/16/2021

We stayed at The Fountains May 8-15. The unit we were assigned was filthy. When we arrived, we couldn't find any towels for the unit. Finally located them in the washing machine, still wet. The windows in the master bedrooms were covered in green mildew on the outside. The sliding glass door had green mildew growing up the door from the bottom and a thick layer in all of the tracks. The area rug in the living room was supposed to be light colored and was filthy brown. We couldn't locate any linens for the sleeper sofa, so we went to the front desk and notified them of the issues we had found and they said someone from housekeeping would be notified. No one from housekeeping ever responded. Everyone had to give up parts of their bed linens to help make the sleeper sofa. When the sleeper was pulled out, we found garbage under the sofa. The second day we called again to ask for the linens and was again assured that housekeeping would bring them over and address the other problems. No one ever responded. For the first 5 days of our 7 day vacation, the dumpster across from the unit was overflowing and animals were tearing into the garbage every night scattering it. Apparently some remodeling was being done down the street and the refuse from that was also being piled up in front of the dumpster making it impossible to take the trash out. We tried for 3 days every couple of hours to contact the resort before check in to add someone to the reservation and finally had to use the chat feature on the website to talk to someone and she got someone to return our call. Overall we were very disappointed in the condition of the "four star" unit we stayed in and will never stay here again.

Dawn-Michigan48706 (Bay City, Michigan) 04/01/2021

We arrived early so we had to wait until 4p for check in, but I was able to get a key card early so the kids could go to the pool. The property is shaped kind of like a Z, so if you end up farther down its a very long walk to the pool. Some units are owned by different owners rented out so I think that is where some of the bad reviews come in. The rooms could be cleaned better, so i went through with clorox wipes and did some more wiping down but the unit was in good shape and good size with the bedrooms upstairs. You definitely want to Bring your own pool towels, laundry soap, garbage bags, and extra kitchen supplies as its not provided. We had 4 towels for 6 people and no pool towels were ever stocked and the local Walmart was out of towels, paper products, balls and much more so i was happy i came prepared. There is a Publix nearby that had plenty of groceries. Overall i would stay here again, just expect lots of traffic to DISNEY and Universal so a 15 minute ride ends up taking 40.

lsmoaks 06/15/2021

I checked out Sunday and needed my final invoice however for some reason it was not coming through my email no one seem to know why, until one staff member named Letty went over and beyond and figured out why i wasn't receiving the email and even emailed me from her person email to send the invoice. Thank You Letty J. You rock !!!

brendajV1930FO 06/13/2021

Since day one everything went smooth! Letty Jaramillo helped us with signing in and went through everything we needed to know! She definitely made the whole process easy and quick. Rooms are very spacious! It has everything you need to feel at home. First thing we noticed was how clean it was! Drive to Orlando is just minutes away! Would definitely recommend to everyone!

r0bins0n626 (Moundsville, West Virginia) 06/12/2021

The resort was beautiful and location was great. The cleanliness was terrible. We had roaches in our room and the floors and sinks were filthy. They did offer to clean the next morning but we continued to see bugs in our room throughout our stay.

CGreer90 06/03/2021

We showed up at 5, check-in is at 4, yet we couldn't even get checked in because our room wasn't ready until 6pm! Even then, we had maintenance in there until 7pm working on a door locking mechanism that was malfunctioning. On top of this, they do not mop their floors, as between my white socks and my bare feet, we could tell they just vacuumed and maybe swiffered. It is not sanitary. Our room had hanging outlet covers and abysmal water pressure. Not worth the price for the amount of issues we had.

dldavis2021 05/25/2021

This spacious unit has a lot of potential for the price. When you look at it online it looks amazing, until you get into the unit & it's filthy. Our unit was poorly maintained & had been poorly cleaned.

1stepforward (California) 06/15/2021

I’ve stayed at the Whaler twice before this stay.10th time vacationing in Maui. It’s a very busy, touristy area, but I wanted my 31 year old daughter who is an RN in Orange County and my sister to enjoy vacationing in Maui.It offers a superb beachfront location. Aston Whaler offered a wonderful two bedroom, two bath ocean view premium unit at a Heroes, First Responder discounted rate for our 9 night stay. We were very pleased with our unit on the eleventh floor. The unit was very clean upon arrival . Lanai was huge and the view of the ocean was wonderful.Staff were very pleasant. They responded quickly to any request we had. Check in and Check out was effortless. They are located next to Whalers Village. Access to Whalers Village is convenient. Our room card opens a secure gate leading to the shops. The staff at the pool area were friendly and helpful. The barbecues on site were the best we’ve experienced in Maui. Would highly recommend Aston Whaler.

DaniR433 (El Macero, California) 06/08/2021

I wouldn't call these luxury condos, but they were nice. It was kind of gross to see stained carpet in the unit. Tile is a far better choice for a beach condo. Also, had to ask three separate times for towels from front desk. They don't change them out every day because of COVID. Then when they leave my old ones behind, they had the nerve to ask me to bag them before they would pick them up. Excuse me, but when you clean the room at the end of the stay, are guests bagging up their towels for you? No, they are not. So stop taking advantage of COVID to be lazy. Junky looking worn out beach towels and a motel looking pool. C'mon guys, can you afford some nicer looking towels? Only great thing about this property is proximity to beach and Whaler's Village. Otherwise, dated and average grounds.

msmmurphy 06/04/2021

this was our second visit. we got an oceanfront room this time it was absolutely gorgeous, great location and a beautiful beach. nice pool and beautiful grounds. the water, the views, the sunsets can't be beat.

Exploration715405 05/25/2021

Spent 7 fantastic nights at the Aston Whaler Kaanapali Beach, Maui. It is a super location on a beautiful beach with the best weather in Maui. You wouldn’t think that 5 miles north or south would make a difference but it does! Cheri, the concierge was super helpful setting up tee times at several golf courses as well as arranging golf club rentals. The front desk staff was warm and welcoming. The grounds are beautiful, the pool and beach service couldn’t have been nicer. The entire property is managed superbly. It was a great vacation!

mojack2021 (Cedar Hill, Texas) 05/21/2021

Our vacation at The Whaler was truly a dream come true. Beautiful mornings on the lanai watching the sailboats come and go. Nearly perfect sunsets every evening. The pool was always clean and and organized. Every employee we encountered was always friendly and so helpful with any request. We will definitely vacation here again.

kathybO7202WQ (Glen Arbor, Michigan) 06/19/2021

Love the open air hotel experience! The courtyard and pool areas are beautiful. Nice to have two pools that accommodate both adults and children.Pool drinks were very tasty and Dave is a hoot! The reason I gave this a 4/5 is that the rooms are a little outdated as well as the cooking utensils. Need sharper knives and non stick cookware. Other than that it was a great stay and hope to be back again.

h0pefulwanderer (Norfolk, Virginia) 06/13/2021

Hotel common areas were gorgeous and most rooms are situated with a very nice view of the ocean. It is clean and everything is in order, although the rooms themselves are a bit dated. The bed however was crazy comfortable, couldn't feel my wife move. Had the best sleep while there! The pools and outside lawns are well manicured. The restaurant and food are okay, while the drinks were top notch. There are food trucks nearby and higher quality restaurants and better food to choose from if you are willing to walk or drive a couple minutes. The staff was pretty friendly, although we had one negative interaction with the concierge desk representative who was very rude to me. Location was near Lahaina and other nice restaurants and resorts. For the best eating and relaxing on the beach, this is the perfect location. We spent most of our days hiking, doing the road to Hanna, scuba diving, etc. so we were constantly driving to the other side of the island. Overall, very good value for the money. Not the fanciest hotel, but nice mid-range resort that you can relax at with plenty of good food nearby.

Cbmarkle75 06/11/2021

Overall my family and I enjoyed our stay. It was our second time staying here. One issue we had this time around was that we had a lot of mosquitoes in our room. My 4 year old got bit up pretty badly the first night and still has huge bumps a week and a half later. The rest of us got bites too over the duration of our stay. The other issue was that due to Covid they didn't come in periodically to clean and after a week with 5 people in a room going to the beach daily, it got pretty dirty. They were very good about getting us new towels, bedding, or anything we needed in a timely manner. Again the cleanliness issue was a Covid issue so really out of their hands. I feel they did the very best they could given the circumstances. I would most definitely stay there again and recommend it to anyone. Next time though if there's a mosquito problem, I will definitely say something.

512janiced (League City, Texas) 06/11/2021

We booked 3 ocean view rooms and each had a spectacular view of the water. We loved the pool and the drinks there. One pool is more kid oriented and the other is closer to the ocean and quieter for adults. Walked across the street for groceries as the rooms have a full kitchen as well as a washer and drier. Hosted an engagement dinner in the restaurant and it went very well. Not much beach access but we had access to a rental car as well as Uber .

Vicki S (Dallas, Oregon) 06/07/2021

We stayed in a 2 bedroom suite with friends. Room was nothing like advertised...so much for Covid cleaning. Loud walkway behind BR 2, filthy kitchen, disgusting carpet (thank goodness for slippers) - previous guests snacks and glass found. Hotel finally offered us a chance to switch rooms 2 days before departure. Big disappointment...big!!

ThePatientMan 06/08/2021

Excellent view! Full kitchen to save on eating out. Excellent view!!! No room service, but we knew that at booking. Did I mention the view?!?!?! Definitely will recommend this to anyone traveling to Maui!

X6767KIjills 06/01/2021

Monday through Friday all day one entire building is being renovated while guests are there. We sat on our balcony to look at sea turtles with orange caution fencing and the sound of drills. Don't waste your money. Go somewhere else.

mikefI1840GX (Jesup, Georgia) 06/01/2021

Thebest condo I've ever stayed in for vacation.it had everything we needed to enjoy. We will definitely consider going back one day.it was an awesome experience. The view was breathtaking. The sound of the waves coming in. We will do it again.

Ashleyheather00 (Denver, Colorado) 05/28/2021

Decent stay, however we paid for a “Premium 2 bed/2 bath” and it was…less than spectacular. Mismatched furniture and dingy outdoor rugs inside. Floors were dirty and caused our feet to turn black after walking around the main bedroom a few times. Construction noise was daily, and the pool often closed due to the same reason. We realize the circumstances with Covid and construction- but I wanted to write this review so others had an idea of adjusting their expectations when arriving. Or at least calling the hotel to ask about specifics before paying for amenities and “premium” levels that aren’t there.

LiveAGr8Story (Seattle, Washington) 05/28/2021

Yes, the constructions on our Molokai tower was loud but since we left daily to experience Maui it won't change my opinion of the experience. Room 804: I've stayed at the Mahana four times, always in the Molokai tower and each time in a different room. While other rooms were better decorated, they all are basically the same one bedroom, one bath with a walk in shower with lots of water pressure. Kitchen was great and well stocked. AC will not run when either of the two sliding doors to the lanai are open, but the units are so close to the water's edge you still hear the waves crashing all night, even with the sliders closed. We used the washer/dryer to pack less and returned home with clean clothes in our luggage. All rooms have had beach chairs, coolers and things left from previous tenants to make your visit more enjoyable. View: Waking up every day to floor-to-ceiling windows and that view is priceless! We watched the sunset every night on the lanai and every morning we saw the snorkeling boats sail by, locals surfing below, or looked out across the water to neighboring islands. During whale season (Jan/Feb for the most whales) they are also seen from your room/lanai. Pool: The pool isn't large, but it has been perfect for our family. Often empty, with several covered tables and lounge chairs there is something for everyone. The pool was a great temp and there is a hot tub. There also are outside bathrooms and an outside shower. Towels are provided while at the pool. BBQ: The BBQs are clean and grill up a great steak or burger. There is an outside water bottle fountain to get fresh cold filtered water and save plastic from the landfills. Covid Clean: We visited May 18-26 and found the Mahana clean and everyone wearing masks and only allowing two in the elevators, unless from the same family. Felt very comfortable. Parking: Free parking in their large lot with many open spaces. It is also right next to your elevator and room. No large hotel to meander around to get to your room. Gate Access Code to Honua Kai: You can walk from the Mahana parking lot to the Honua Kai Resort next door through a locked gate that you have the code to. You don't have to walk all of the way out to the main road and then all of the way through the Honua Kai Resort to get to the beach walkway and Duke's Restaurant. Quick little 5 minute walk with the cheater gate. Love the cheater gate! Cost: I believe for the cost you get more at the Mahana than at other resorts and it will continue to be my go-to place to stay whenever I go to Maui.

Scott H 06/05/2021

This resort is very nice and the staff member here are exceptional. We will definitely stay here again. Upon arrival after a late flight and delay at the airport the staff was super accommodating allow us to check in the next morning after we got some much needed rest.

Roam42049931918 06/02/2021

My son loved the condo so much, he wants to get one! Unfortunately our stay was shorter than expected to the delay in covid results flying from Kauai to Maui, but it was a beautiful condo. I would stay there again if we went to Maui.

Michele S (Philadelphia, Pennsylvania) 05/31/2021

We had a wonderful vacation in Maui paradise. Maui Hill was a great location for the beaches and restaurants. The resort is so tropical and beautiful. Great hospitality too.. Pool is very large and great to meet other guests too.

carolbates2021 (Memphis, Tennessee) 05/18/2021

We had a great experience at Maui Hill, they never disappoint! I have been to this property many times in the last 20 or so years and it is always the best experience. Units are very clean and roomy and the staff always very friendly. Grounds are beautiful! Can't wait to plan our next trip!

cakor2021 (Abilene, Texas) 05/17/2021

Great location, large rooms, beautiful views, would definitely stay there again. Children loved the pool. They loved the lanai. Grounds were well kept. Great staff. Washer and dryer in room made things easy.

joyj062578 (Bowling Green, Kentucky) 06/21/2021

Every single employee we encountered was genuinely friendly and eager to help. Teresa in housekeeping was so nice and accommodating when my daughter broke a glass object in our bathroom. Aurora with the Concierge Desk is by far the best concierge agent I have ever worked with. She described, in detail, each activity and worked hard to find the activities we wanted. Luaus are hard to come by right now, and miraculously she found us an opening!!!! Kaiwe (I hope is spelled this close) in valet was so friendly and talked to us like we were old friends! Each employee we have encountered has been helpful, friendly, and genuinely want to make sure we enjoy our vacation.

TeacherMD50 06/18/2021

Be aware that this is not a hotel, and therefore does not offer amenities you would expect at a hotel. It is a condo complex. There are no ice machines and no maid service-at all. I spilled coffee on my sheets and had to change them myself. The staff won‘t enter your room. You can tell they are scrambling to keep up with the post COVID rush. My room was okay, dated and not as nice as the pictures. The elevators were being repaired at one point and if you were staying in the towers you had to use the stairs. That being said the location was great, the pool and the beach lovely. The restaurant staff was extremely friendly and went out of their way to make you feel welcome. Lisa at the activities desk was amazing, so friendly and she remembered my name and went out of her way to book my activities. The cost for the room was reasonable compared to the other hotels I have stayed at in Maui who hiked up their prices so only the wealthy will ever be able to stay there if this continues. I think the islands are doing their best to recover from the pandemic but have a long way to go.

607ritau 06/15/2021

It was a very nice apartment. My family and I look forward to visiting again! The Room was nicely equipped and comfortable. There were a few spots on the chrome fixtures in the bathroom that needed to be cleaned but other then that it was very nice! The beach is nice but if you aren't a strong swimmer beware. There are lots of warning signs everywhere. The Trolley is a blast! You can get picked up from free and dropped off at shopping centers and other hotels that have interesting tourist attractions as well. I highly recommend! The Villas are independently owned so they will vary from the pictures.

sherrybskinner (Boston, Massachusetts) 06/12/2021

We recently spent 4 nights in a "ocean side" studio and it was definitely not worth the $450+ tax and resort fees per night we spent. The pictures look great online but in reality is totally different. We didn't see the pool, beach or ocean in this category. It is more a courtyard view. In addition the unit we stayed in had a filthy & stained sofa, sofa pillows, stained and moldy drapes with a rod that didn't easily open or close. The main slider to the patio needs to be replaced and the patio furniture was old and rusty. Positives were the updated and fully applianced kitchen. The pool, cafe and beach were fantastic. We also loved the low key, laid back vibe and would go back but...... only after booking through airbnb or vrbo so I know EXACTLY what unit I am getting. We were told the units are individually owned so that explains the inconsistency in the quality of the units. We walked by and saw ground level units that were modern and updated where the unit we were in had an early 80's look in terms of furniture and the bathroom.

AshleyS4713 06/10/2021

We stayed in an oceanfront condo, and it was delightful. In addition, there is a kiosk on site with very friendly staff, and they rent snorkel equipment, paddle boards, and kayaks, which was wonderful. We thoroughly enjoyed the convenience of having those things so easily available.