Chale14197 (Menifee) 05/07/2019

We stayed here through VRBO and the Ali'i beach rentals. The property is a bit dated, but pretty nice overall. The staff, however, is what I'd call apathetic and unfriendly. They are often also unavailable. They have a hotel where they have regular guests, Airbnb, and VRBO all staying under one roof. They freely admit they treat their guests differently than the VRBO or Airbnb. Understand you only need staff for onsite issues like parking and use of facilities. Seems easy right? These guys sold our parking space while we were still parked in it! They couldn't tell my wife where the swap meet is? You live here, right? They refused us pool towels causing a trip all the way back to the 16th floor? Like we wouldn't bring them back. Worse than all of that, they are flat out rude. Their apathy is obvious and they are unapologetic about it saying we are here staying with their competitors? Just wow. If they had treated us equal they may have gotten good reviews. Heck, I may have considered them as an option next time I come here, but after this experience I never would. Ali'I beach rentals are thoughtful and listen to their guests. I'd use them again just never to stay here!

LTibbs3 (Auburn, Washington) 05/06/2019

We stayed at the Aqua Aloha Surf Waikiki on our recent vacation in Honolulu. It wasn’t a pleasant experience. During our first night our air conditioner put out a horrible moldy smell all night. We complained and were moved to another room. All the rooms are very cramped and old looking. The breakfast buffet provided isn’t very good. The person running the buffet each morning is grouchy with guests and rude. My wife complained to the hotel of the way she was treated by this person. She was told that it was t run “officially” by the hotel, but was contracted. No excuse! I wouldn’t recommend this hotel.

159charlottem (Reading, United Kingdom) 05/05/2019

The hotel was clean with free breakfast buffet every day. Good laundry facilities and we loved the hire towel system. Spa on site but pricey, mind you, so is everywhere in Waikiki. This hotel was in a fantastic location- which did mean we could hear a lot of traffic from our room. There was a car park in the basement (very tight considering everyone has enormous trucks here) which is expensive at $30 a day. Remember they chuck a resort fee at you too- $25 a day to include everything you could ever want... NOT (free water in lobby, a newspaper, tea and coffee in room- ours didn’t have any) The staff weren’t quite up to scratch. Seeing as I work in hospitality, I do always expect a nice welcome- ours was far from it. I detest when they take your credit card as a ‘bond’ and automatically charge it when you check out, despite making it clear that I actually wanted to use another card. This caused big and unnecessary issues for us!! They also don’t explain anything about resort fees or parking when you arrive. I did hear a colleague say to the woman who checked us in ‘Don’t be so down about it, you can always try again’ so she was clearly having a bad day- which turned into a bad week for the whole time we were there. I did feel bad for her, however ...her bad attitude shouldn’t have been put onto me & her customer service.

lindap51270 (Canyon Lake, California) 04/23/2019

My 18 year old son and I stayed here for five nights. The hotel staff were so courteous and helpful. Our room had two twin beds that were really comfortable. This hotel is not fancy so if your looking for luxury don’t stay here. But if you’re looking for great value in an excellent location that has absolutely EVERYTHING you need to be comfortable then I highly recommend this place. The room had absolutely everything we could need. The cleaning staff kept it clean and stocked with plenty of towels and toiletries. We had a refrigerator an iron with full sized ironing board a microwave a coffee maker and a big flat screen tv and a safe. Even though we were in Hawaii and come on let’s face it with so much to see and do we weren’t in the room that much but when we were we had everything we needed. We did have the free breakfast option as well. Again not fancy but you could get full on the delicious fluffy pancakes scrambled eggs and toast every day. They also had cakes coffee water and juice daily. There was also an assortment of Chinese options which my son really liked. The location was great too. So close to shopping Main Street to the beach and the bus stop. You do not need more than this for the price we paid it was a fantastic value! Thank you Aqua Aloha Surf! We will be back!!!!!

Lisaag58 (Redcliffe, Australia) 04/13/2019

I stayed here for a shopping holiday with my daughter and we loved the convenience of being centrally located close to the main tourist areas the beach, restaurants and shopping. The hotel is very Hawaii with suf decor. The staff were very friendly and helpful and as two ladies travelling we always felt safe. The amenities at this hotel are not what I call resort like, as the pool area is small and restaurant is limited but it is a very comfortable, clean and practical hotel. I usually go at least four or five star but would happily return as my holiday base for Waikiki.

holidaybound1212 (Nanaimo BC) 04/11/2019

How is it that we feel so at home at Aqua Bamboo? I think the start of a welcome from staff like Kawana, and Aja, sets the pace for a wonderful stay. We had a peek-a-boo view of the ocean, overlooked the pool / hot tub area - and then enjoyed those hotel amenities (whenever we weren't taking the short walk to Waikiki beach). We'd heard that there were renovations happening, but aside from some work being done to pillars out near the pool ... no sign of workers and equipment, no noise at odd hours ... just a perfect, wonderful, memorable stay!

mforkner (Pataskala, Ohio) 04/10/2019

We stayed twice on recent visit pre and post cruise on Pride of America (see separate review). Total stay was for five nights and cost was well under $800. $154 a night (including all fees and taxes) in heart of Waikiki, a short walk to the beach, right on The Bus (see separate review) line . Very friendly, helpful staff - good sized, clean room (showing some age, but remember where you are). Not sure a better deal can be found. I relied on Oahu Revealed and TripAdvisor reviews and we were well pleased with our choice. If you want to take advantage of the free DVD's, brush up on your PlayStation skills (I have none and was frustrated). If you want a luxurious resort. look elsewhere. If you want a friendly, convenient, excellent value this is a great choice. The pool area looked inviting, even though I did not use it. Free coffee and papers in lobby, great cost. Not perfect, but a great value.

Richard L (Auckland) 03/11/2019

We returned to the peaceful and serene Aqua Bamboo Waikiki February/March 2019 for a 7 night stay. Having stayed at some of the Waikiki Beach front Hotels in previous years (e.g. Royal Hawaiian Hotel, Outrigger Waikiki, etc), and valuing safety and security 24 x 7, we feel that Aqua Bamboo Waikiki is probably the safest Hotel in Waikiki. There is card only access into the Hotel after say 10.00 pm at night and before say 7.00 am in the morning with a late evening and early morning security guard outside the front doors of the Hotel. We always pay for the previous night's accomodation so that we can check in as soon as our flight lands (early in the morning) and not have to wait until the 2.00 pm normal check-in time. Additionally, if you want more time in your room if you have a night flight from Honolulu, you would be wise to pay for that night because check-out time is 12.00 pm midday. This latter option gives you more hours to rest, bath, pack, have a drink, go out, etc before you leave the room. The comments which we have made in previous reviews remain and, as far as we are concerned, the only Hotel to stay at when you are in Waikiki from a security, safety, serenity, close proximity to Waikiki beach, very helpful and respectful staff, etc is the Aqua Bamboo Waikiki. Happy holidays and we hope that this review is helpful. Mahalo from Janet and Richard

sar_bar_de_mar (Vancouver, Canada) 02/28/2019

I would highly recommend Aqua Bamboo Waikiki - the staff were friendly, our room was nice and had everything we needed. It was centrally locates and I liked the decor. They have a free Americano making machine in the lobby and ice cold water. The pool and hot tub were nice. What more could you ask for? My only advice would be to be a tiny bit more diligent in regards to cleaning hair out of the bathroom.

natcook (Ocean Grove, Australia) 02/25/2019

Back for our 5th visit to the Aqua Bamboo, great to see all the lovely friendly staff still there and Kimari for organising our booking. Our room was spacious and clean housekeeping do a great job. Love the pool area and the bamboozle cocktail night. Utilised the free shuttle to the shopping centre a few times and I love how it is so close to the beach and great places to eat. Looking forward to seeing the renovations on our next trip. Mahalo for making our trip wonderful.

Mary M (Abu Dhabi, United Arab Emirates) 05/17/2019

This hotel was half a block to the main shopping strip. The room was spacious and had all conveniences except a kettle. My sister and I had king single beds and they were very comfortable. The staff were very friendly and couldn’t be more helpful.

christinaisakson (Indianapolis, Indiana) 05/15/2019

not nearly as great as other Aqua properties we've stayed with previously. The room appeared to have some cosmetic updates but the carpet was filthy. The bathroom with the strange step in garden tub/shower was in desperate need of some updating. There was a good sized gap around the hotel room door which made for increased noise and light (especially because we were right by the elevator). The front desk staff seemed annoyed by any questions or inquires and when we approached the front desk person we never once heard "how can I help you?" or "what can I help you with?". Getting anything more than a "hi" was like pulling teeth. The "pool" is roughly the size of a hot tub and I don't think I saw anyone in it the entire time we were there. The hanging egg chairs were nice as were the gardens all around the lobby. We had two of the most amazingly helpful valets and enjoyed the coffee and fruit in the morning. Overall, I probably wouldn't stay there again.

Sandra O 05/14/2019

We really enjoyed our stay here although we only had one night on arrival. From the moment we arrived we were welcomed with the Aloha spirit. We had an early international flight arrival and got to the hotel before 7am. The staff were so lovely, a room was available and we were able to check in immediately which was a real bonus for us as we were very tired. We were also offered breakfast, again another bonus which we were not expecting. The room was quite large compared to other hotels in Waikiki and had a fridge, a coffee maker and microwave. It was very clean and the bed was very comfortable. There was a good size balcony and a large bathroom. It was a very quiet room and we had a great sleep. The breakfast was very nice and included juices, cereals, fresh fruit, toast, bagels and donuts, all in ample supply with freshly brewed Kona coffee. The iced water always available in the lobby was also a nice touch as very refreshing when coming back in on a hot day. We have stayed in Waikiki many times and found this hotel great value compared with any other hotel we have stayed in here. We would definitely highly recommend this hotel and are happy that we are returning to stay here again on our last night of our vacation before flying home.

978kerriel (Fern Bay, Australia) 05/14/2019

We just spent 18 days at Aqua Oasis in Waikiki. We stayed in a 1 bedroom suite (ADA as hubby uses a wheelchair). The apartment was spacious if dated & well provisioned. Brekky was good; cereal, fruit, toast/bagels etc. All the staff were helpful & friendly so the drawback? It’s noisy...it’s very noisy. After the first night I got earplugs (I didn’t think I was a light sleeper). The noise from the karaoke bar 2 doors down, rowdy people in the alley & then garbage trucks at 6am added up to interrupted sleep most nights. It’s a shame because without the noise we would have happily recommend staying here but if you are ok about the noise & you sleep really heavy then I guess you will be fine.

janice s 05/13/2019

Fantastic thanks to Maria & all the staff, really friendly & hospitable. Very clean spacious, lovely gardens most obliging. We would recommend it to everyone visiting Waikiki Honolulthe location us within five minutes of walking

Stay45634319605 (Vancouver, Canada) 05/18/2019

Most likely to comeback. Location wise 4-5 min walk to Waikiki beach. Housekeeping was efficient and very friendly. Had problem checking in, I reserved 3 beds room for us but when we arrived they had a prob of looking for one. So we had to wait 10-15 minutes. Shuttle service a plus too. Very nice drivers always on time. Shower room quite tight not good for people with Claustrophobia.

Explore41994385189 (Newcastle, Australia) 05/17/2019

We requested a kitchenette room hoping we’d have some basic facilities to reheat some meals, but we found that what was provided didn’t suit what we had hoped to do. The lighting was poor in our room as well. Bed was clean and comfortable though. The concierge desk is brilliant, hands down had the best luau recommendation. Great local advice offered.

Julie L (Kailua-Kona, Hawaii) 05/15/2019

A value hotel in a great location. You'll get friendly service, decent rooms with kitchenette, and a location near everything. No need a car, walk, take a shuttle, there's shopping, restaurants, beaches, the zoo, and night life all around..

Go25780781232 (Tacoma, Washington) 05/15/2019

ladies at the front desk where great. perfect location, public transportation right outside the front door. walking distance to shopping. pool area small, rooms could use alittle up grade. i would stay here again

Kevin S 05/11/2019

Room and location ok but they add extra USD 25 charge to each room calling it a compulsory amenities fee. This was not mentioned on the websites.This is important if one of you main selection criteria is price

camperbear (South San Francisco, California) 04/22/2019

This hotel needs a lot of upgrades it’s old and dated, the carpets need to be replaced and a good paint job. There is no hotel owned parking you pay extra and it’s next door The pool is small but adequate but there should be some umbrellas for shade. There is only one very small ac unit in the rooms it’s not enough and our room never got below 80 degrees even with the ac running 100% all the time. Who builds a hotel in Hawaii with out central air conditioning???? On the plus side the location is very good and the staff is great very helpful and informative. The rooms are small but efficient and for three of us it was ok The view of the ocean was very good ask for an upper room on ocean side Over all we recommend but hopefully you enjoy hot rooms

sapphiregirlkaren (Johnstone, United Kingdom) 04/16/2019

This hotel is in need of much modernisation throughout. The rooms are old fashioned, dated and tired even by taking into account the traditional Hawaiian theme that many of the hotels in Waikiki seem to aspire to. That being said, my husband and I thoroughly loved our stay here. The room was well equipped with kitchen area and balcony which was great as we could sit on the couch with the patio doors wide open enjoying the tropical breeze and the heat. The pool area was very small but great for sunbathing. The hotel staff were mainly friendly and attentive to our requirements. There are self laundry facilities on site which is handy however the parking garage isn’t owned by the hotel and is expensive and not secure if you chose to have a car while there. The location of the hotel is excellent as it is within about 2 minutes walking distance to the beach and the main shopping street of Kalākaua Avenue. If you’re looking for plush this isn’t the hotel for you but if you’re looking for a reasonable priced clean base to stay then I’d recommend.

chathamgirl (Hawkesbury, Canada) 04/13/2019

The Pacific Monarch is in a busy and safe area of Waikiki. It is close to Waikiki Beach, International Market Place, Pharmacies,Food stores,and restaurants. It is on the regular bus route which can take you just about anywhere on the Island of Oahu. The pool on the top of the hotel is quite large with a great view. There are studios where you can prepare some of your own meals if you are watching your pocketbook.I think the hotel is a little tired but clean and great employees who make your day. There was nowhere for me to put the date of Nov 2017 when I stayed there so had to click on Nov 2018.I definitely would stay there again.

Christel B (Velbert, Germany) 04/13/2019

We stayed fro 8 nights in an appartment with ocean view on the 31st fooor. It had a living room with a sofa bed, a fully equipped kitchen, a separate bedroom, a bathroom and a very spacious balcony. The bed was very comfortable, and also the sofabed was good according to our kids (ages 21 and 24). There was a rather old table with four comfortable chairs on the balcony, so enjoyed our breakfast there, which we brought from a nearby supermarket. The view from our balcony was breathtaking: e.g., the sunset, the fading ligh (blue hour), the lights of the hotels at Waikiki Beach, Waikiki at night, the sunrise over the mountains, a rainbow. The noise from traffic etc. was much less than we had expected, so we could leave the doors to the balcony open. We did noit use the air condition. On top level there is a pool with lounge chairs and a great view. We only used the pool once in the evening, as we preferred the beaches. The beach was close by, as well as many restaurants, bars, shopping centers, shpos and supermarkets. A shuttle to the Ala Moana Shopping Center is for free and parts right across the street. Hula shows are for free at the beach and at the International Shopping Center nearby. Many public busses, which take you to almost every place on Oahu, depart just across the street form the hotel.

9rob61 (Brisbane, Australia) 03/31/2019

The reception and cleaning staff were wonderful. The room dated but immaculate. The cleaners do a absolutely brilliant job. There are food trucks a short 5 mins walk away and the meals we got there were delicious. Only 1 lift was working for 3 days then the second lift was fixed and made things a heck of a lot better, but still had to wait in boiling hot corridors for lifts to come. Very old aircon in lounge and only a fan in the bedroom. Need to have another fan for the lounge, if they can't afford to put in decent airconditioning.

sabrinateays (Portland, Oregon) 05/08/2019

This place is past “out dated” or fallen on hard times. Honolulu is filled with hotel rooms, and this hotel should not be considered. The hotel is located on an incredibly loud street and the property is dirty, and uncomfortable. Staff persistently knocked on my door today to examine the bath tub, which I did not request and refused to provide a badge or ID. Lobby is not secure and elevators to rooms are fully accessible from a parking garage by-passing he front desk. Mold, stained carpet, torn mattress, worn pillows sheets, stained furniture and curtains are just the short list of issues.

Chris W 05/07/2019

It was a nice place very convenient lots of shuttles to take you to the beach! Very expensive to eat at surrounded restaurants, the hotel had a great breakfast deal. Loved that. Apparently they have an issue with ants. But they sprayed right away!

Orchid Z (Vancouver, Canada) 05/05/2019

We stayed here two nights before our cruise and found the hotel to be very convenient to restaurants, transportation and the beach. Our room was clean and comfortable. On Wednesday evenings, 5:00, there is an "appie" party in the lobby for an hour with drinks and music which was lovely.

adeandwend (Leeds, United Kingdom) 05/03/2019

Stayed here for 3 nights after travelling round the islands and before flying back to the UK. This hotel is fine for one night in transit but if you want anything more then look elsewhere. The noise from the road is incredible, the air conditioning was so noisy we had to switch it off and the extractor fan so noisy that we rarely switched on the bathroom light!! Pool area is OK but it is also roadside so is from relaxing. Otherwise, room was clean if a little dated and in need of renovation.

Denis M (Edmonton, Canada) 04/30/2019

Spent 11 days in Waikiki at the aqua Palms. We believe we had good value at the aqua Palms when it comes to Waikiki accommodations. The free shuttle is unreliable and the drivers seem to go off Route regularly. When I asked one of the drivers why we waited over an hour for the shuttle he said what do you want for free. It's not free because you pay Resort fee which covers the cost of that shuttle.

Mandy B 05/14/2019

We booked this hotel for a family vacation - two separate rooms, as my parents were also traveling with us. The price was right and the pictures on the website looked nice. We were wrong - when we arrived I thought we were at the wrong hotel. The hotel hallways were dated and the rooms were even worse. They were filthy, the curtains had holes in them and mould was growing along the edge of the tub. We could have moved hotels but we would had to pay an arm and a leg as we booked though a 3rd party - so we tried to not be in our rooms as much as possible. The only good thing about this hotel was the pool, fast elevators and friendly staff. My parents room had cockroaches and we overheard another couple complain about what likely was bedbugs. We will never stay at this location again.

SusieGG7 (Hermosa Beach, California) 05/02/2019

Found this hotel/residence tower thru my timeshare travel agency who gave it good reviews . Great price For an efficiency room with a small kitchenette and great views from the lanai. The facility had a weight room, laundry facility, hot tub and pool with grilling facility and a small convenience store. It was off the beaten path and very quiet. We will stay there again as it’s easy walking distance from the main strip. The hotel in cleaning staff were extremely nice and accommodating.

dm_everitt (Malaga, Spain) 04/19/2019

My husband and I stayed here from 16/4 - 19/4 prior to catching our Carnival Cruise. Our room number was 3110 on the 31sr floor. Amazing views from the balcony. You can see the mountains to the left of you and the sea to the right. When booking ask for a room as high up as you can get. We arrived late after a delay at Los Angeles airport. The check in was very smooth and easy, the guy on reception was very friendly and helpful, even though it was 1 am. First impressions was, the room was a little tired from wear and tear, so could do with a little refurb. However it was very clean, we had everything we needed and the beds were very comfortable. The towels were really white and fluffy which is always a plus. Main lounge was very comfortable. The hotel is in a excellent location, 5 mins walk to Waikiki Beach, has ample shops, cheap and high end stores. Plenty of ABC stores where your can get all your souvenirs and practically anything you need. We visited the Cheesecake Factory which is a few mins walk from Waikiki beach. The meals were amazing, huge portions so we actually didn’t have enough room to have a cheesecake as a desert.😂😂 I would definitely recommend this hotel. It is a fair 3 stars rating which is reflected in the price. We hope to return some day.

899aussie (Adelaide, Australia) 04/18/2019

We loved staying is our studio apartment. It was clean, kitchen had everything we needed and well priced. The onsite management is very good and the place is secure. The pool area was spacious, the BBQs looked after and the gym and laundry were a good size. So close to everything you could possibly need.

LarryE335 04/09/2019

We were on the 46th floor and had an amazing view of the city. The hotel is older, but well kept. Our room was clean and spacious and had a coffee maker, stove-top, microwave oven and refrigerator for our convenience. Hotel amenities included a hot tub, swimming pool on the 6th floor, open to the outdoors and a great place to lay out ant get some sun. Parking was a tad expensive as the hotel does not have private parking, you are forced to find parking elsewhere. The closest garage is right next to the hotel and is $25 per day for hotel guests, who are getting a $5 discount from the regular price of $30. All in all, we had a good time visiting Honolulu and the Aqua Skyline was fairly priced.

Lisa L (Middle River, Maryland) 05/07/2019

Last time we were here we stayed at another Aston property a little ways down from here. We really enjoyed this one much more it had so much more to it. The accomodations were like a home. The folks that were living there or this was there second home couldn't have been any nicer same with the staff. Also like that there was a shopping center with a grocery store and eateries across the street. Walking distance to many places to eat and a short drive to Lahania. Love Love Love the cats and their care.

Wozy82 (Weyburn, Canada) 05/05/2019

First impressions are everything... And Papakea delivers in spades. It starts with immaculately kept grounds and amazing views. The grounds are beautiful, from the well manicured trees and shrubs to the sprawling 12 hole putting green. There is a large lively Koi pond with various water features that is well maintained. There is a decent sized pool/hot tub/Bbq area that is very neat and well laid out. Unfortunately this is the area that ranks the lowest. The BBQ’s while immaculately kept, heated very poorly and despite notifying staff multiple times, the middle burners on half the BBQ’s wouldn’t light. There also weren’t enough BBQ’s to go around as we had to wait well over an hour on multiple occasions to cook our meals(part of the problem being it taking 40 mins to cook a burger). The pool was nice and well kept, but fairly small, and somewhat useless in design. Half the pool was 5-7 ft deep and the other was 3-5. The pool is too small to be of this orientation. There was no room to be in the pool most of the time as it was overflowing with children and the end too deep to be in was empty. The hot tub was fairly large and of decent design. However the entire time it felt considerably too hot. I have a hot tub at home and I like to keep it at approx 104. This felt significantly hotter and everyone we talked to agreed it was unbearable for more than a few minutes at a time. There was also a spot that must have been where the heated water returned to the tub. This should be marked as it was scalding hot. Also, the hours of the pool area weren’t great. It opened at 9 and closed at 10. There were people constantly trying to get into hot tub from 7am onwards and we would have liked to be able to get into there as well. Also, the 10pm seemed early as many days by the time we got back from our touring and waited hours to cook our meals, it was around 10 by the time we were ready to get into the hot tub. It would have been nice if it were say open till 11 and maybe adults only from 10-11, as it was a zoo with kids around the pool area. There is a nice gazebo area besides the pool that could be useful for small gatherings. There is also a large outdoor shuffleboard which was pretty cool, but only 1 which was constantly in use. There was a large area of grass full of beach chairs in front of the rock wall/ocean. The view was breathtaking and the chairs were comfortable! The villas are more case by case to review as I understand that each are individually owned, thus finished/decorated differently. Ours was a 2 bedroom that was nicely finished and decorated. All the amenities one could want(except maybe a margarita maker 😁) Unfortunately though we had a few issues with the unit we stayed in. The A/C did not work. This was a huge deal and made the nights somewhat unpleasant. The rest of the issues were minor in comparison. The water and ice from the fridge tasted strange, yet tap water was good. The dryer vented back into the condo which made the lack of A/C even worse. And the screen door was bent up and kept falling off track. Other than this the place was very nice and accommodating. I probably won’t return as I’d like to try a couple other places, but if the units a/c worked, I definitely wouldn’t hesitate to recommend Papakea to others. Maui as a whole is gorgeous!! Great vacation!!

SarahGrajeda (Washington) 04/20/2019

I always take bad reviews with a grain of salt...you never know the full situation, how particular the person is, or why they felt they had a negative experience. With that said, my husband and I have traveled a lot, both all inclusive and not. We’re apart of two different time share companies, so we understand the random variances from locations & rooms, fees, rules, and “catches” that sometimes come along with hotels/resorts/locations. I knew when booking this trip that each room was individually owned, however, I was under the impression that it would still be like a resort with amenities and services like they claim on their website. We were part of a big wedding group, with about 12+ rooms being reserved on the property. About half of the group was happy with their rooms and the other half had major issues. I can only speak for our experience, which was not positive. Check in was easy & totally fine until I was asked for a CC to be charged $300 for cleaning services (we weren’t given a heads up about this and thought we paid in full already). I’ve heard of daily resort fees before, but they’ve always been minimal, and we’ve never been charged cleaning fees on top of the cost of the rooms. This room cleaning fee ONLY covers for when you check out...NOT for any cleaning services during your stay except for trash removal. You want fresh towels, clean bedding, or anything else? You have to pay a min of $11 each time (varies on what you need and the size of your room). Good luck getting housekeeping to actually come to you though. We called housekeeping several times and they never actually came to our room. Don’t bother calling the front desk for it, they just tell you to call housekeeping. Our reservation was for an ocean front room with a king size bed. The view was AMAZING. LOVED being ocean front. We had a full bed. Not a queen. And the room hadn’t been updated from the 80’s/early 90’s. It was clean, but not CLEAN clean. TV sucked- huge delay (not that we watched tv much at all but on the rainy nights it would of been nice) AC was NOISY & rattled. Ice maker was NOISY... would wake us up throughout each night. We don’t spend much time in our room on vacation, but we do sleep there, and we both slept like crap all 7 nights. I called the front desk after seeing our room and asked for a better room. They did actually let us view another available room but it was almost exactly the same... when I asked about anything better, (because I know they had updated rooms as others in our party got upgraded just because) the front desk was slightly rude & not helpful...the girl literally just shrugged her shoulders & gave me a blank stare. Didn’t apologize at all for the mix up or inconvenience. Some of the group members got room upgrades or dining credits (without having any issues at all) for no reason at all, but we did not even after I requested a room change..... We did have friends in our group that did get a room change for an ant infestation....and I’m talking ants everywhere....in between the plates in the cupboards, all over the bathroom & kitchen counters, etc. but they were first asked if they’d like the exterminator to come. Uh, yeah, no sh*t. They had to wait a day & a half to change rooms. So our situation could of been worse lol We also tried to rent equipment early (8am) for a beach day but concierge wasn’t available for 2+ hours. Just as an FYI, “Fully equipped kitchen” doesn’t come with salt/pepper/coffee filters/etc... I packed salt & oil spray just in case & I’m glad I did. We’re apart of a time share that has fully equipped kitchens that provides these basics & assumes this condo would as well. No storage containers with lids or foil/zip locks/plastic wrap...just an FYI! They do provide dishwasher soap (for multiple loads) & laundry detergent (for 1 load), but I did bring several Tide 3 in 1 detergent pods! Also, they want you to recycle but no recycling bin in room, and you have to drive it to the ABC store recycling disposal area. Our room did not have chairs, mats, coolers, umbrellas, or anything helpful in it, but some of our friends rooms did. We did bring a collapsible cooler I got off amazon which was amazing to have! You can rent those things at different places (or concierge if you can get ahold of them) but it’s obviously cheaper if it’s already in your room! Positives? The grounds were very well kept, two nice pools & hot tubs, and two nice gazebo areas. Overall, we HATED our stay here & would not recommend it.

Kerri N (Yellowknife, Canada) 04/18/2019

The is our second stay at the Aston. Our condo the first time was amazing, clean , updated and modern, so we were really disappointed when we saw our room this time. Mold on the pictures, ripped carpet, missing mouldings and the kitchen cabinets were a mess. I am shocked that a unit in this condition could even be rented. Be very careful on which unit you rent, this was unit F202

Sabrinacook (Nashville, Tennessee) 04/17/2019

We stayed here for 10 days while in Maui. The front desk receptionists are helpful. The room was clean and stocked with usual necessities. The grounds are beautiful. The pool looks clean. There is a hot tub as well as a 12 hole putting green. Be sure to look in closet for tennis racket and balls, golf clubs and balls and coolers. We bought a cooler before we had looked in there so we left it. Our room had a partial view of the ocean and grounds. But we really didn’t stay in our room that much as there is so much to see and do in Maui. There was ample parking near our condo plus restaurants and shops within walking distance of the condo. Great place to stay.

CandiM37 05/09/2019

We loved our time at Poipu Kai. Our one-bedroom condo unit was immaculate and equipped with everything we needed and then some! A well-equipped kitchen, large bedroom with plenty of closet room and dressers, a roomy bathroom and a well furnished living room/dining room. And then there was beach towels, beach chairs, snorkel masks, beach reading and even a guidebook that helped us explore. The office staff was friendly and the grounds were always being "buffed up". The pool overlooks the beach (for those of you that don't love sand!) and never had more than 5 people there. Great location to walk to the beach, 2 great casual restaurants or over to the Grand Hyatt. I can't recommend this spot enough and we are already planning our next trip.

Peter W (Ajax, Ontario, Canada) 04/21/2019

We had a one bedroom booked for a 4 day stay. When we arrived we were told a one bedroom wasn't available and they gave us a 3 bedroom unit. (Unit 420) As it was just the two of us the larger unit wasn't a concern. The photos you see on the web site are not what you get. As this is a VRBO managed by Aston; the rooms will vary widely. The poor quality is a result of the property management not enforcing room standards that are made available for rental. There is no air-conditioning and it is far from the beach. What was a concern was the quality of the refrigerator which was rusting and bubbling paint. (See photo) The unit is not air-conditioned and was hot. The bathroom shower cleanliness wasn't very good. Overall this was condo complex built in the 80s and it really shows. The bed mattresses were the soft squeaky kind you get in a cheap sleazy motel. They let kids with diapers swim in the pool so there were feces in the pool. Disgusting. The customer service in the office was just appalling. Not to mention they charge a $150 US cleaning fee upon checkout. This vacation condo rental is not recommended at all.

joanh830 (Portland, Oregon) 04/04/2019

We had a nice stay in the Poipu Sands section unit #233. It was a top floor unit with a nice balcony, a sufficient number of fans and a portable A/C. Good amount of space for our group of five. There was a parking lot being constructed in the adjacent resort which was very noisy with lots of loud beeping trucks and machinery the week we were there. However, I assume that’s atypical and in general this lodging was a good choice for us.

LabMD13 (Seattle, Washington) 03/22/2019

This was our first stay at this property, so only have experience with one unit. We stayed for 6 days at one of the 2 bedroom vacation homes managed by Aston at Poipu Kai. The home was perfectly clean and stocked with a pretty complete kitchen which made making some local fish dinners a breeze. There was a beautiful side garden for coffee in the morning, and we didn't have any mosquito trouble. It's a brief walk to great local beaches like Shipwreck, Brenneckie's, and Poipu. The walk to Brenneckie's and Poipu is even a pedestrian greenway that avoids road traffic. It's also relatively close to one of the main roads around the island (5-10 minute drive), so it's convenient for leaving the Poipu area and exploring the western part of Kauai as well. Checking in was easy and the staff very friendly. We didn't have a lot of interaction with staff, it's a pretty independent style of place to stay.

jorgenhaa (Orebro, Sweden) 03/01/2019

First of all every apartment is different. We had 411 and that was a really nice apartment, close to one of the pools with a hot tub. There is no AC in apartment 411. Alot of barbecue grills in the area. They have a expensive cleaning fee that's not included in the price.

Lorrie55 (Home) 05/06/2019

We stayed here a few nights after a cruise. I too have mixed thoughts about this hotel. The service was fantastic, the location was alright for downtown. You can catch a bus to almost anywhere in Honolulu within a block, and the bus service is very good in town. The room we had was large with a separate bedroom and kitchen. The view was okay from the sitting area and better from the bedroom. The room just really needed a coat of paint. It was clean, the bedding was spotless, but just a little dingy with an unrepaired leak spot on the ceiling. Oh! It did have great HVAC, a good thing in Honolulu. I’d consider staying here again.

trvlin_man (San Fran) 04/27/2019

This is a condo hotel downtown with all that this means. An older high rise with some rooms with very nice views (I was on 29th floor, could see entire port, ocean, mountains). Couch and bed were comfy. Rooms were a nice size, bathroom smallish but jacuzzi tub. So normally this would rate a good to excellent rating. But the serious downside is the neighborhood. After dark every doorway is filled by homeless along with junkies and hookers. You do NOT feel safe and garage is creepy. If you double-lock the door, have some take-out and watch tv you’ll be fine, but you won’t feel comfortable going out at night, and anyone walking after 8 or 8:30 is braver than I am. I can’t blame the hotel for the sketchy neighborhood, but I don’t understand why reviews don’t mention this with more seriousness. I would not send a woman here alone, or a family with young children. And wandering around after dark is not a great idea ...

GirlOutWest (Scottsdale, Arizona) 04/05/2019

I got the best room here in advance, partly because I saw how the rooms vary. This suite was clean. That's the only good thing about the whole thing. Be prepared to pay for parking just to check in. The lobby area is nice. The parking garage is creepy. The elevators opened onto a hallway better suited to a 1980 horror film, narrow, totally unappealing, big padlocks on the doors, a lawyers office. And it smelled. It hit you in the face as soon as you stepped into the hall. Super creepy. The view was terrible, barely ocean. Cheap furnishings, uncomfortable furniture. The good reviews for this place sound like they were on an entirely different property. I would never stay here again. It is managed by Aston and while the staff are nice enough, they're just a managing agent and really don't care.

Damianz666 (Princeton Junction, NJ) 03/28/2019

Executive Center is the only downtown Honolulu location. It is a condominium hotel. If you have baggage can be a challenge as the main lobby is accessable by an escalator or you have to find the single elevator that is not obviously marked and use an intercom for access. The staff is accommodating, friendly and helpful. the location is great if your business is downtown, you are needing a nights accommodation before or after taking a cruise. The rooms are dated and in need of a refresher. Wall paper peeling, carpets frayed, cabinets dated. the linens were good and the soaps and amenitities. The unit had a small frigdge and an old dated electric cook top. TVs are new with cable and internet provided as part of the package. Parking is available for an additonal charge and like many downtown places spaces are tight but at least they are available when you have a car. Being downtown you get all the noise of the city even on the 25th floor. It was great for our use since we had to work at the court house within easy walking distance.

kdooka (Wailuku, Hawaii) 02/28/2019

I love coming to this business hotel because of the easy access to the area in downtown honolulu. i never get the same type of room twice. The room i had was a large corner room with two double beds with a separate living area. The bedroom had lots of space and nice mountain views of diamond head. My plane came in late so unluckily all the eating places i wanted to eat at were closed. It was a quiet and comfortable evening though.

Gurj B (Delta, Canada) 05/16/2019

We stayed in a spacious 2 bedroom, 2 bathroom unit (T-209). It was at the end of the complex which was nice and quiet. This complex doesn't have an elevator. This property is located across the street from Kameole Beach 2, which is a nice beach with a lifeguard.

Khufu8 (Oakville, Canada) 05/15/2019

This lower-end hotel fits in this lower-end town on the island. Front desk staff were accommodating, but they needed to be because of the inadequacies of the two rooms we rent for our 3-day stay. First, in our daughters’ room the door leading to the next suite was open and could not be locked. Moreover, the pocket door for the bathroom could not be closed. Staff had to move them to another room, which was adequate except for the non-functional telephone. The missus and I were not fond of the shag carpeting in the rooms; it is a literal Petrie dish and the lingering odour of disinfectant reflected that. Our bathroom pocket door also would not close, but we chose to live with it. And the air conditioner had not been serviced in years, judging from its odour as well. Outdoor facilities, like the available BBQs and pools, looked quite good, but with only a small ‘fridge in our room and no on-site restaurant we had to eat out the whole time. This is a good example of getting what you pay for.

JonnyPuertoRico (Tysons Corner, Virginia) 05/13/2019

Look this place is probably ideal for families, as we booked a two bed room room which had a full kitchen and laundry but there was just something missing. They don’t have breakfast on the grounds or a hotel restaurant so you have to go out if you want anything. The beach was just a short walk across the way, which was good for boogie boarding, but not for surfing. And the staff was just ok, not exceptional but not to the point it ruined our stay, they were just... there

Dennis W 05/07/2019

BANYAN was a great experience only block from beach,great room on 20 th floor.view over looking golf coarse and mountains just great ,huge 1 bedder full kitchen all appliances were all spotless you could not fault .easy ace's to shops and transport.

karriehanson85 04/30/2019

We booked a deluxe room for 21 nights, the first room we were given was far from deluxe, the second room we were shown was worse, the third room we had to pay $20/night to upgrade, as it had a “partial” ocean view, aka, a sliver of the ocean you can barely see. I’ve posted photos of the “ocean view.” Do not pay extra for a ocean view as no rooms have a good view of the ocean. The reason we booked a deluxe room is because the condos are suppose to be “renovated.” I assumed that meant everything current in the last ten years. According to the staff at the Maui banyan it means, a small part of the condo renovated. This could be, one bathroom, the kitchen, flooring, bedroom, etc, but not the whole condo renovated. The room we have, is not current in the last ten years, it has newer tile flooring. The showers were dirty, the cupboard drawers are filthy, the cupboard doors are sticky. However, this room is much better than the first room we were given. The second thing, this property offers daily house keeping, another reason for booking this property. I assumed that meant, cleaning the floors, bathrooms, changing sheets, emptying garbage, typical daily house keeping one would expect. What daily housekeeping actually means at the Maui banyan is, emptying garbages, changing sheets every four days and supplying clean towels. If you want your room fully clean, it’s an additional charge which is not listed anywhere. My family, 11 month old, three year old and husband have all had the flu since being here, as you can imagine, our room is in need of a thorough cleaning, which I asked for and then was told we would be charged for this. Overall, the facility is fine, but there’s a lot of hidden fees and half truths posted on their website and other booking sites. I feel I have been lied to and Maui Banyan is falsely marketing their property on a variety booking sites. The way they market themselves needs to be changed as it leaves customers expecting one thing, and getting much less. At the end of the day, all you have is your word, and if you can’t honour your word....then what do you have

Dennis W 05/07/2019

We arrived at the BANYAN after a cruise by coach.easy access waited to book in room not ready till 3 OK.When we arrived in our room great surprise very big great view to mountains fully self contained room every thing you need. very central to transport and shoping.

Lalaj46 (Nanaimo, Canada) 05/07/2019

This Hotel is confusing and NOT good. Meaning there seems to be several different accommodation businesses going on. Some private.....some Hotel....some through a tour company. We would never stay here again sadly, not through the Hotel anyway. There are private condos in the building you can rent through elsewhere that are updated and much better just be sure the Hotel staff does NOT have aces to your room as we had travel documents stolen right out of our room. BEWARE AND LOCK UP YOUR IMPORTANT PAPERS AND MONEY THE NOT SO GOOD THINGS: The first room we were given had only a double bed and looked like a homeless shelter There were 3 of us and we are all tall and had booked Queen beds.I should add we booked this hotel far in advance and were supposed to have a Queen size bed. When we went to the front desk to ask for a different room, the front desk lady actually told us when you book there are NO GUARANTEES? like WTH does that even mean? In what universe can you not book a hotel of your choosing ? Isn't what size bed you would like a standard choice when booking a hotel? They gave us a different room, it had a Queen size bed and a pull out couch. The bedding however was only double so we had to ask for a second set so we could at least have a blanket each. The room was grungy....carpet badly stained, crappy old kitchen. Crappy old bathroom, the whole place was sub par as far as cleanliness went. The sofa was torn and dirty. It was actually laughable how horrible the room was. Both beds had terrible mattresses....The pullout bed especially terrible....we had to make a decision to sleep on the thin mattress with the metal bars sticking into your back OR pull the mattress onto the disgustingly dirty carpet? choices you should not have to make when your paying for your accommodation.If I thought I could get a refund and stay elsewhere we would have. AND to top it all off our water was turned off for a day with no compensation given AND they wanted to fumigate in our room WHILE we were staying in it? Claiming it would be of no harm to us? Last time I checked the kind of poison to kill bugs is rather harmful. There are MUCH Better hotels in the same area at a similar price point. Elevators not reliable broke down several times during our stay. At least theres a bunch of them...lol...however I was honestly afraid every time I got in if it was going to break down. THE GOOD: Location was great walking distance from everything really. Our second room had a decent view Lobby is nice The pool area was nice and seemed well maintained. Pick your pool time wisely though there was a LOT of children...Not appropriate if you are looking for quiet poolside reading...lol They have an awesome deck with BBQs ( Electric not gas) and a Tennis court etc.... also a cute little cafe I think must be owned privately. Really good cafe style food. The lobby was nice and the staff for the most part other that the lady when we first checked in were friendly and helpful. Even though the kitchen was disgusting it was nice to have a fridge and a coffee maker. Overall....we wouldn't stay here again. A massive update is needed, I get when your in Hawaii most time is spent outside of your room, but basic cleanliness and a reasonable comfortable sleep should not be set aside.

JacknDude (Ballina, Australia) 05/05/2019

This is a C grade operation in need of an injection of everything! The rooms are large and comfortable and the hotel is ideally situated in Waikiki but that is about all it has going for it! We would not stay there again with so many hotels in the area with comparible prices.

CompleteCock (Auckland Central, New Zealand) 04/28/2019

Great location, all week parking available for a price, twin towers with mixed views, pool and amenities. The room we had was nice, spacious and well equipped, with a balcony. The only downside is everything is old, and they charge you $25 a day for internet, which is useful, and a (free ?) newspaper, games console and 2 TV's that don't work - which isn't useful. So we basically paid $25 a day for intenet access, which is just a rort as everything else is completely unnecessary. Front counter staff could use some customer service training - I asked to borrow a calculator and was met with the response 'what do you want that for ?' errrm, I don't know, dry my hair perhaps ? Would I go back ? Yes I would despite the annoying surcharges at holiday end.

X952QPjons (Christchurch, United Kingdom) 04/26/2019

Check in was swift, but we had twin beds and I was sure I had booked a double. We asked to switch but the alternative room was of a poor standard, with rucked worn carpet and a dated kitchenette. We accepted the original room as it was the only option. Rooms are large and well equipped there is a mini mart and coffee shop on site. Given the prices in Waikiki it was great to have a kitchenette with fridge. The air con was a was a modern quiet unit. The pool/rec deck is good. Great place for a family stay. Location is excellent, only 2 blocks from the beach and near local bars restaurants shops etc. There is a garage for car parking too, but it’s expensive.

cindy r (Richmond, Virginia) 05/11/2019

We have stayed here twice before and were pleasantly surprised that it had been renovated since our last stay. Our room this time had an amazing view of the ocean and the courtyard. It was wonderful sleeping with the doors open listening to the waves. The grounds are immaculate. the accommodations were very neat and clean. The staff were extremely friendly. We were celebrating our 40th anniversary and the hotel gave us a bottle of wine and fresh fruit. They really went above and beyond.

peaceandenthusiasm (San Francisco, California) 05/08/2019

We enjoyed a truly glorious, luxurious stay at Aston at the Whaler. Though we arrived before check-in, the five-star experience started immediately, as we were upgraded from a garden view to an ocean view, had our bags carried up to our room by one of the exceptionally helpful staff, and were given complimentary wine, pineapple, and chocolate to help us celebrate our anniversary. The studio itself was spacious and comfortable, with a full kitchen, large bathroom and shower, and a view of the sunset from our balcony that was just to die for. The grounds themselves are exquisitely manicured, and the flowers, water features, and other touches provide a truly picturesque setting. The hotel is just a few steps from Ka’anapali Beach, a gorgeous stretch of sand with ample opportunity for boogie boarding, snorkeling, swimming, sunbathing, and whale watching right there from the shore. Located immediately next to numerous shops and restaurants in the Whaler’s Village, and a short drive away from many other sites and beaches, it was a terrific location for exploring West Maui.

Marc_and_Kim_Z (Kailua, Hawaii) 05/06/2019

Right on the beach with lots of extras. If you have a family or staying for a week or more you’ll love this place. In suite kitchenette, tons of space, patio, BBQ grills and more. All the staff are super friendly. Located right next to Whaler’s Village.

Seth D 04/27/2019

Outstanding accommodations. We were in unit 1161 (a studio) that was very clean, well-appointed and had a gorgeous view. The service there is great and the facilities are beautiful. The location is excellent - a great beach right in front, good food close by, and a short drive to Lahania in one direction and stunning secluded beaches and snorkeling the opposite direction.

TropicalDreamer8888 (Salem, Oregon) 04/18/2019

Currently staying in unit # 1119, a 1-bedroom premium ocean view. Based on reviews we were somewhat nervous about what the condition of the room would be. This unit is just great for our purposes! It’s large, airy & has a decent amount of storage even though a significant number of drawers & closets are locked off for the owner. The unit is somewhat updated with granite counters in the kitchen & bath, decent appliances & sufficient pots, pans, & utensils for most cooking purposes. On the other hand, the living room furniture is old style tropical rattan and not very comfortable. I’m also not a big fan of the carpet in the living room & bedroom, even though it seems clean. Although this isn’t a 5-star unit, everything is clean, and the bed is comfortable. The OUTSTANDING part of our stay has been the staff. A few things here and there have needed repair & all it took to resolve each issue was a quick call to the front desk. Unbelievably great, TIMELY service. Some of the other things I like are the attention to security, how immaculate the grounds are, & the quick access to the beach & beachwalk. We are glad we rented through Aston rather than directly from an owner, as we appreciate the daily housekeeping & that toilet paper, paper towels, & hand, dish & dishwasher soap are provided (unlike most condos we’ve rented.)

Sierra F (Bozeman) 05/17/2019

The location was perfect, walking distance from many shops and restaurants and right on the beach. We could see both the pool and the beach from our room. The pool was very simple, but comfortable and it was always easy to find a spot to lay out and the pool bar served delicious drinks. The accommodations were very comfortable and clean. We were on the 3rd floor and there were no elevators, so we used the stairs each time.

Greg G (Leamington, Canada) 05/11/2019

We stayed for five days with an ocean view balcony room. It was awesome with close proximity to restaurants and abc store which had lots of choices for drinks , goods and food to go or eat outside. The pool was great as well as the hot tub. I saw the hot tub drained and maintained 3 times in five days !! I did not book airport shuttle from the hotel 24 hours in advance (did not read small print) but manager in duty took care of me above and beyond. Would definitely recommend 👍

Amy H (sacramento) 05/10/2019

This was our first trip to Kauai and we made a great decision to stay at the Aston Islander on the Beach. Beautiful and immaculate property. Our condo faced the ocean and we only heard the waves. We enjoyed having our coffee on the deck each morning. We were out and about each day and it was lovely to return to the quiet and perfect condo. We swam in the ocean and relaxed in the beach loungers. We used the hot tub once and enjoyed a drink at the Sand Bar. The Coconut marketplace is adjacent and there are several walk-able restaurants. We drove to Safeway for groceries.

LeeAnne2448 05/08/2019

From the time we arrived until the time we left (which we didn't want to do) this place was perfect. Welcoming front desk, the bartenders at the tiki bar where amazing, the room was clean and the grounds where beautifully kept.

Wyocowboy63 05/07/2019

Well maintained property. Rooms clean and comfortable. Very laid back and comfortable. Staff friendly and helpful. If you’re looking for resort amenities this isn’t it but if looking for solid value for a decent price don’t hesitate. We would definitely book again.

Ida B 05/17/2019

Nice rooms, the customer service is really good.. I little wait upon checking in though.. Resturant is excellent, great service and their food is fresh and well made.. The bar might need upgrading but good customer service there too. If I come back I will choose this hotel again.

2014Travelfan (Salinas, California) 05/08/2019

Spending 8 nights here with good friends, we have a VRBO with 2 bedrooms/2 baths, all the comforts of home. I think there also hotel rooms here. The restaurant here is very good, 2 pools, elevators are very quick, plenty of parking (there is a charge), and a good sized grocery store across the road, within walking distance. Hope to come back here soon!👏

CruizinIrishman 05/07/2019

The condo we rented was great. Very comfortable living area with a large kitchen and an in-unit laundry helped us get caught up on laundry. The pool , restaurant and facilities were beautiful. The location was just a few miles from downtown old Lahania. The restaurant was vey good and was located so one could watch the sunset. The beach was a little rough with many hazards so the pool was nice to have.

ywjr 05/01/2019

I stayed in a 2-bedroom suite a couple of years ago and the suite was updated and very nice. The lobby is plain but that did not bother me. I booked a one-bedroom suite and it is very basic and dated. It feels and looks old. The bathroom really needs to be renovated. I would not stay here again based on this experience.

D N (Melbourne, Florida) 04/30/2019

Resort is nice with sufficient accommodations. Grounds are well kept and pools are just the right size for the little ones. The rooms vary since each is independently own. We stayed in a single bedroom with a pull out sofa bed that was big enough for our family of 5 (kids aged 9, 7 & 5). It was convenient having a kitchen and washer/dryer combo. Our unit needed updating but as a place to sleep, it was enough. There are added fees for amenities that you may or may not use. Parking fees are also added daily. The restaurant is convenient but there are better and more reasonable options if you simply walk outside the resort. Excellent location for being close to restaurants, shops and Times supermarket.

themeeks1 (Livingston, Texas) 05/15/2019

Just spent a week there, we had a 4th floor two bedroom, two bath units that had just been totally renovated. Everything in the unit had been replaced, kitchen appliances, floors, all the furniture( a sofa still had the tag attached) and new paint. The grounds were well maintained and the view was outstanding. The sound of the waves breaking outside the windows made for a peaceful nights sleep. The staff excelled in every way. Great location near town with free underground parking. Highly recommend!

Bettina W 05/12/2019

Stayed on 3nd floor 2 bedroom and 2nd floor 1 bedroom in 2 separate visits. Loved the views. Well maintained and spacious appartments. Kitchens well equipped and great to have washer & dryer in rooms. Great pool and the sunsets from balcony or down on small beach area were best we have ever seen. Staff were so very helpful and friendly, no parking issues. Absolutely would stay again if on the Big Island.

2012Ramtruck (Bon Accord, Canada) 05/07/2019

Suite was clean and quite, pool and grounds were very well maintained. The suite we had was very dated and could use updating. furnishings and finishes. Great ocean view from most of the suites. Semi-private beach area a nice feature

Marylou5070 (Ottawa, Canada) 04/22/2019

We like it here as we have been here 4 times in last 20 years.Each time we have had an ocean front .Each unit has a fully equipped kitchen and 2 bathrooms.It is plenty of room for 2 people.It is centrally located and quiet. We enjoy the view, hot tub and good sized swimming pool.The elevator was upgraded and very modern.Barbecue grills are readily available.No swimmings but turtles come by on the lava rocks.We do wish they would add adult hours to the pool schedule.

JLQ14 (McMinnville, Oregon) 04/15/2019

We booked our trip thru Costco Travel. Central location, nice pool area with hot tub jacuzzi. Plenty of lounge chairs and tables with umbrellas with a view of the ocean. 3 gas BBQ for cooking while enjoying the ocean. Our unit is one bedroom with 2 bathrooms, full kitchen, nice dining and living area and a comfy lanai with 1 lounge chair, 2 high back seats and 2 more with a table plus a ceiling fan overlooking the ocean. The stack washer/dryer were very useful and daily maid service for the condo was so nice. Bench in entry for shoes and sitting. Pool towels issued. We did have some problems getting the PS3 to play BR movies as it needed updating and better user instructions. Staff have been helpful and friendly ( office, hskping and MAINT) during all conversations. Parking can be underground or outside lot, permit issued. Swipe cards used for doors everywhere for security which is good. Enjoying our stay!!!

Deb T (Sydney, Australia) 05/17/2019

The room was beautiful, well furnished and spectacular view. Thats where it ends. I stayed 3 nights. Although I slept on one side of the bed I put my arm over the other side and felt sand on the sheets. They did not smell fresh and I would say they were not changed after the last guest. After the first night I had bites on my back and thought it may be just mosquito bites. After flying back to Waikiki after the 3rd night both my inner arms were covered in bites. I then discovered that it was bed bug bites. I emailed the hotel straight away and got a rude reply from the manager saying they checked the bed and no bugs and denied dirty sheets. After looking through the reviews for this hotel I find another review stating the exact same thing. Disgusting customer service.

RaiDRay (Wilmslow, United Kingdom) 05/16/2019

Got moved to this resort as there was a problem with the condo we booked. At 1st we weren't happy as we don't like high rise buildings. However, the condo soon grew in us as we discovered the fantastic views. Everything we could have hoped for and more, with daily house keeping and fantastic friendly staff. All amenities in kitchen you could possibly need with a huge fridge freezer, dishwasher, washed drier, microwave, coffee maker, blender....... Fantastic!! Lovely pool area and plenty of chairs and share from Palm trees.

jimemeade (Bettendorf, Iowa) 05/15/2019

The Mahana is awesome !!! the views from the rooms are like looking a the best postcards of Hawaii you have ever seen...the resort is very clean and the employees are very nice...the service is top notch...location is perfect...

travellerabroad0 (Dubai, United Arab Emirates) 05/13/2019

We spent 4 nights in an ocean front, 'premium' one bedroom apartment. The view was breathtaking. The room had everything we needed for our stay and more (Tupperware, fully stocked kitchen etc) We had some confusion at check in as to whether we had pre paid for the room or not but the staff were friendly and overall it was a good experience.

TravellerKateMoscow 05/11/2019

This hotel has the best location amongst multiple high-end resorts along the oceanfront, as it is the closest to the ocean. The view is so stunning that going out seemed almost unnecessary :). Watching sunsets, sleeping to the sound of waves was a paradise. The room was large, with two bathrooms. The furniture might not have been the newest, but it barely mattered. I think the photos of the hotel’s facade might not do it a full justice, that’s why we came with moderate expectations. In fact, it turned out to be our best hotel experience ever..

vicki1812 (Inverness, United Kingdom) 05/07/2019

Stayed as an RCI gold crown exchange in May 2019, travelling from the UK in a ground floor 2 bed, 2 bath unit. We are frequent visitors to Hawaii and know the islands well. The unit was spacious & clean, and had 1 UK sized super king bed, I king bed, 1 walk in shower and one over bath shower and 2 WCs & sinks. Washer and dryer. Large balcony and our unit had a partial sea view – most units don’t have a sea view and none are oceanfront as there is a road and buildings between the resort and the sea. Linens & kitchen equipment 3 star standard. The resort is set on a hill, with one or 2 story units – upstairs units have steps, no lifts/elevators. Wi-fi was good. The grounds are beautifully maintained and full of birds so it felt very quiet and peaceful during our visit. Unfortunately for us, we found the unit/resort to be much too dated for our preferences and as other reviewers have mentioned it’s circa 1980’s style, and whilst everything works well it felt tired with a lot of brown furniture which made the unit dark. We also found the unit to be very noisy, we had a ground floor and we could hear absolutely everything from the unit above us and also from the adjoining units – due to the style/age of the construction and this really affected our sleep quality which became a major issue for us. Upstairs units may be better in this respect. The management were helpful and did offer us a different upstairs unit, however we found it far too dark/dated with a view of a wall to want to spend our holiday there, so we put up with it for a few days, but ultimately checked out early to move to more modern (and soundproofed) accommodation more suited to our preferences. If visiting this area again I would look into condo rental in Wailea via VRBO or letting agents.

Suwhit (Orlando, Florida) 05/06/2019

We have been coming to Maui since 2000 and Have stayed here at Maui Hill nearly two dozen times - staying in a different condo each time and enjoying them all! Located in south central Maui (Kihei) high up on a hill which provides the most beautiful views of both the ocean and the expansive Haleakala. Dennis Costa and his team of exceptional, hard working people make every effort to be sure all guests have a fabulous experience. The condos are very spacious and stocked with everything you need for your stay including grills, beautiful pool area, tennis, shuffleboard, and corn hole. Grocery stores are nearby and with this excellent location you can easily get to all areas of interest with ease. Kihei boat ramp is right across the street and the Kamaole beach parks provide excellent ocean access and the best sunset viewing in island. Hope you will consider Maui Hill for your amazing Maui vacation!

FestBT 04/28/2019

We have been staying here for our Maui visits for several years. The grounds are beautiful, the units always very clean, and the staff is helpful and responsive. It’s a good location, close to beaches and restaurants. We also appreciate having laundry facilities in our unit.

Laura K (Oahu, Hawaii) 04/27/2019

We stayed as part of a large family group, booking many units. All of them are super retro like an intense 80s throwback, but clean and well equipped. The housekeeping staff would do better with a light knock on the door rather than using the doorbell then entering without warning, many of our groups were disturbed by this. Really awesome having own washing machine and dryer, the major downside is one of our bedrooms had absolutely no functioning curtains. Would be nice if the baby cots came with an undersheet as well rather just a thin cotton sheet on top of a hard mattress. Overall the place is nice but incredibly dated.

lgreenspan (Minster, Ohio) 04/21/2019

Large unit with 1980s feel. Unit was clean and I would stay here again but do not expect much entertainment from the management. unit is located across the street from the beach and only a few units have any kind of view.

205KathyT (Wisconsin Rapids, Wisconsin) 04/28/2019

This 2 bdrm, 2 bath was in great location for a quick bite, shopping, Farmers Market, picnicking and Hiking. The unit was very well stocked in kitchen including a cooler with freezer packs. The building has 100 units, so relatively small. 122 overlooks the pool and grilling area. The only complaint we had was the floor was very dirty and needed to be washed. We would return if we find ourselves in area again .

cpearls09 (Wolf Point, Montana) 04/11/2019

My wife and I are young and needed an escape after a long winter. We were on a budget and so we found Paki Maui. Our room wash very clean and the garden and grass front ocean view are beautiful. I think “resort” is not a proper term to use for this, think more small apartment, with great location for a very good price. Would absolutely stay here again!

stevewM253VE (Abbotsford, Canada) 04/09/2019

We decided to stay at the Paki Maui because it was one of the least expensive two bedroom condos we could find. Firstly the view from the balcony was amazing. We could throw a ball into the water right for our balcony. This was awesome When we first arrived we noticed the condo had a smell to it. The carpet is very old and stained. The kitchen was very small and the fridge was not very clean. The doors on the second bedroom and bathroom did not open well or close properly. My wife could not close the bedroom door all the way because it was hanging crooked so I had to close it at night. The main bathroom would consistently lose cold water so the four of us would share the small bathroom by the second bedroom. The resort itself is old and has a pool and hot tub. The tub jets are so loud that you cannot hear over top of them so you should not turn them on. We didn’t go into the pool as it is quite small and there were people in it. There was no air conditioning so we had the fans turned on at all times and they were quite loud as well in the bedroom. I loved the view but I would not stay here again nor would I recommend you to stay here. Find somewhere with at least a ping pong table so you don’t always have to leave the resort for something to do.

223tatjanam (Philadelphia, Pennsylvania) 03/22/2019

We booked an apartment, 2 adults, 2 kids. It is really meant for two people only. Full size bed and very uncomfortable pull out sofa. Other than that, fine I guess, but we never had less comfort for the money we payed.

AnnaLGeneva (Lake Geneva) 03/20/2019

Ocean view... Friendly staff, beautiful sunsets ... Right by a little shopping center, some local restaurants. Overall clean and neat place. Not the easiest ocean swimming spot, but we made it work. Great time

yes2travel (Atlanta, GA) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

Janie4359 (Round Rock, Texas) 09/26/2018

This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.

Redoak1977 (Jamestown, Pennsylvania) 09/16/2018

We spent a week at the Shores. It was clean, roomy, and comfortable. A wonderful condo with beautiful grounds. The staff was very helpfull and friendly. If you are going to be on the Big Island, I highly recommend staying at the Shores.

vegewalk (Santee, California) 07/22/2018

Our two bedroom condo was overlooking the golf course. It was way bigger than I imagined. We booked through Costco and feel like we really got our money's worth. Having a washer and dryer in unit saved us from bring more luggage. It was clean, service was great for check-in and check-out. We chose not to get daily maid service. We used the condo as a launching pad for most of our adventures driving around to other places, so we didn't do much on property. When we needed to stay in and relax the condo definitely suited our needs.

John H (Fullerton, California) 07/14/2018

The units are very nice, AC is good, and lanai is very nice. Units are spacious. The pool is very nice, clean, and has a range of depth from 3-5, but not much 3 feet. Little kids will need floaties. Hot tub is nice although the jets are not very strong. In July the place felt deserted; might be due to weather (90), volcano, etc. The area is very touristy and pricey. It's about 0.5 miles to rocky shore and 1 mile to sandier A-bay. The grounds feel safe and are green, but everything is spaced out (ie, need a car to get around comfortably), and it feels 100% tourists. If you want to mingle with locals, this is most definitely not the place.

scottbcarolina (Raleigh, North Carolina) 05/16/2019

This place completely exceeded all expectations I had from viewing the property on the internet. Amazing property with great location right on Waikiki beach, walking distance to shops g and top tier restaurants. Room was well appointed, clean and well maintained. Usually one or two things can annoy me about a room or stay, but this place was perfect. Will recommended to all our friends and family.

johnnyeh2017 (Calgary, Canada) 05/16/2019

We have had extended stays here, at least once a year for the last 18 years. Friendly, accommodating staff and the recently renovated suites are comfortable and appealing. The premium suites on the higher floors are quieter, more private and have great views.

Paradise32966492054 (Los Angeles, California) 05/15/2019

I stayed at the Waikiki beach tower for 5 nights. My 2 kids, husband and my parents. Very roomy. We had a huge condo. We cooked breakfast daily. Walmart and Sam's club is just 10 mins away. Having the beach across the street right in front of us was amazing. The view from our balcony was amazing. The lobby smelled amazing like fresh flowers all day anytime we came in or out. So clean. Clean entry walkway heading out to the beach. Ships all around us. Super clean rooms, elevators. Staff was so friendly and greeted us everytime. We appreciate every single person who works here and makes this hotel special.

Navigator57284032097 05/14/2019

First time at the Aston Tower and it will be our go to place to stay in Waikiki. The living space is amazing, and the staff is incredibly friendly. The view from the balcony is second to none. We will be back. I even wrote down our room # for future visits.

Roving18043364479 05/09/2019

It was a stay with 4 families. My grandmother was with me, so I hoped that I could cook and wash food at the hotel. There were 2 bathrooms in 2 rooms and I could spend a very slow time with a view of the sea. My grandmother also wants to visit again.

TripGirlAuckland (Auckland, New Zealand) 05/14/2019

This is our second time staying at this hotel, we previously stayed two years ago. The views from this hotel (pay extra for ocean front it's worth it) are sensational. The location is central Waikiki close to everything. The staff this time were a 10/10. We love staying here and will be staying here next time we visit Waikiki.

jayjose727 (Morristown, New Jersey) 05/10/2019

old hotel but well maintained. hot water anytime you need it. A/C is great. bed is comfortable. location is awesome....beach is right on the front with few feet walk. there is a restaurant on the hotel premises. mcdonald's on the corner and a convinient store a few steps away. the hotel location is near everything.

ozlinda22 (Brisbane, Australia) 05/08/2019

We stayed two nights at the Waikiki Circle. The room and bathrooms are small but the beds were really comfortable and it was very clean. You cant beat the location being right across the road from Waikiki beach.

vancitykei 05/04/2019

Located along the strip, across is the beach. Very accessible to the beach. The only thing is when we checked in, we weren't informed of the amenities we can borrow from the hotel such as beach chair, boards, etc. for free. Hotel has no microwave, coffee machine is old and takes forever to brew. Our hotel room isn't facing the beach side. Our balcony view is the parking lot from the next building and the big exhaust is also outside our balcony so its wind is making this loud noise off our balcony door. Try to get a room higher than 4th floor. Overall, this is a clean hotel at its price considering its location.

szh428 (Charlotte, North Carolina) 05/03/2019

Great customer service – the rooms are very clean – across the street from Waikiki Beach, had towels, and floats you could use on the beach - This is an older hotel and my not have all the bells & whistles – but Wow what a view

noble7026 (Hudson Falls, New York) 05/10/2019

Wife and I flew in for our second trip to Honolulu and for the second time we stayed here. The place was even better then the first time. Spacious living room king size bed and full bathroom with an outstanding view on the 35th floor. Staff was wonderful an the price for parking was good. 5 minute walking distance to beach which we went to every single day the 8 days we stayed. ABC store close to hotel an the elevated seem to be fixed from the first time we stayed. Having a full kitchen was great as well. I would recommend this place to anyone and everyone.

DonnaMTee 05/07/2019

This hotel is in a good location. We had a great view out the window on the 20th floor of Diamond Head / and a glimpse of the beautiful beach. Only a short walk to the beach and main road (about 2 mins if that). Pink line bus route stop is just down the road (outside Ashton Beach Hotel), tour buses if no pick up from here are across the road at the Marriot (which has lights to cross). All in all a central location. There are lots of places to eat out at on the main road, we walked to the Cheesecake Factory & International Market Place. It’s a lovely, easy walk in the evenings. We walked around here all hours of the day and night. Yes, there are homeless about, but we felt safe among them. There is a lot of homeless, which surprised me at how many, but in saying that we did not come across many begging homeless. This hotel is in a safe location. The staff are all very helpful and friendly - from reception to housekeeping and the lovely young security guy. There is a minimart which is useful for those urgent purchases. Otherwise, ABC stores are everywhere or ig going to Ala Moana, Target has a great selection at good prices. We hired a car for a couple of days, and the parking charge of $25 per night is very reasonable. Has a small kitchen, and a decent sized fridge. We ate out each night, but this would be handily if you wanted to eat in. OK, so if you are looking for something modern and flash this place is not for you. It is tired and dated. The carpet is a bit yuk. However, it is roomy and was adequate for 2 adults and 3 teenagers. We just wanted a place to put our head down at night. It is clean and tidy. We had a 2-bedroom suite. One small room had the queen bed in it, the second room had 2 single beds, safe and TV (TV in here useless as no decent channels). The extra bed is the sofa bed. Pool is average, it is cold, shallow and smallish - but then again who needs a pool when a beautiful beach is metres away. TIPS: *There is an additional $25 a night charge, on the existing room rate. *Washing machine and drier is available at $1.50 each. *TV is terrible, nothing of interest at all. But they do provide free use of the DVD rental, so make use of it if you want to watch anything, this can only be used in the living area TV. *Use your feet and walk, walking is easy and pleasant. *Pink line bus leaves outside the Ashton Beach Hotel and is $2pp each way. We used to go to Ala Moana shopping centre & also Hard Rock café for dinner. This is double decker bus (not the trolley buses).

thekennedysnz (New Zealand) 04/22/2019

We booked a two bedroom apartment, and although quite dated it served our needs well. It had a well appointed kitchen (Except no dish cloth or brush to do the dishes) and there was plenty of room for two adults and two teenagers. It had a nice view out to Diamond Head and a decent sized balcony. The staff were all really friendly and welcoming. Although we arrived in the morning and couldn’t check in until 3pm we were given access to the pool,area and a quiet room where we could sit and wait. Don’t stay here if you want modern and trendy, but it’s fine if you want functionality and friendly staff. We ended changing Hotels because for us the Waikiki experience is about being on the beach, but this decision was not a reflection of anything wrong with the hotel itself. This was just a bit too far away from the centre of the action for us, after dark we were just a little nervous about the odd homeless person that was hanging around on the streets between the beach and the hotel. They were probably harmless but we are not used to this so were just a bit wary. If you want to eat out at night you will have to walk a few blocks and there was nothing really close by. Having a shop to purchase snacks, chip pies and breakfast and drinks etc was a bonus. There is an ABC store 5 minutes walk away. We didn’t end up using the pool as this area seemed quite windy, we may have just been unlucky with the weather conditions but it was sheltered on the beach but quite windy at the hotel.

JFLeB325 (Moncton, Canada) 04/17/2019

We stayed here a couple days ago. This hotel is very well located to the beach. We were on the 22nd floor which gave a very good view! The only thing is this location is a little older, but very well maintained. I would recommend this hotel to anyone as staff was friendly to deal with and the rooms were clean.

Nathanie (Pleasanton, California) 04/13/2019

pros: 1) walking distance to waikiki busiest street (3 blocks) 2) daily parking rate is reasonable ($25) 3) balcony with good city view cons: 1) the resort fee: the resort fee was not noted when I booked with agonda, so the $120 turns out to become close to $150 a night 2) the room is a bit dated. the bedroom looked ok, but the sofa bed and the carpet does look quite outdated. 3) we booked a one bedroom for "5" people, but actually there were only 1 queen bed and 1 sofa bed (for 3 persons). it's not realistic to sleep 3 people in a sofa bed.

relouie (Tehachapi, California) 05/08/2019

We just got back from a week in Waikoloa and wished the unit was better. We booked our trip through Costco, hoping it would be a well maintained unit. We stayed in a 3 bedroom, Unit 605, and figured renting the larger one would mean it was a nicer one as well. I even called the office at Aston a couple times before we got there, to make sure we would have a cleaner unit, with one of my grand kids beginning to crawl. We checked in later in the day and within an hour of my granddaughter crawling on the living room carpet, her knees and feet were black from the dirty carpet. Based on many other reviews, we thought that beach gear, chairs and other items would be available for our use, but there was nothing in the unit like that. We went to sweep the tile floors and there was no broom. We decided to use the vacuum that was in a closet but the tank had been removed, so we couldn't use that either. There are also no dish towels or sponges, so make sure you bring your own.The garage, several kitchen cabinets and some of the closets were locked so we had to access to those. It appears the owners and property management company take very little care of this unit and Costco will be made aware of this. I hate writing bad reviews but I also want to protect others in the future. As far as the complex goes, it is very clean and the pools are well maintained. We did have to pay a cleaning fee, which is pretty ironic.

MaddieAk 03/31/2019

We rented through Ashton Waikoloa Colony Villas last year and had a wonderful experience. Sadly, this year we had a different unit and a completely different experience. The kitchen was infested with cockroaches. We saw more than 10 in one day. They were crawling under the buttons for the oven, still alive. There was still coffee in the pot when we arrived. Spills on tables and dust in the fans. The furniture was worn and stained. Carpets felt dirty. White sheets had turned yellow. You could feel the springs inside the cheap mattress. Pillows and sheets were cheap. I am not one to complain and spend many trips camping. This was unacceptable.

kimtrainer 03/28/2019

We rented in the Aston Waikoloa Colony Villas through interval international's get away for spring break. The pictures you see on interval's site for their rentals is not what we ended up with. Let's first start with check in. You check in off-site, which is really not a terrible thing, more of a hassle because it's in the Queen marketplace where parking is not adequate and your first time going it's a small challenge to find offices. Secondly office staff is super friendly and helpful and I want people to know that through this ordeal the staff was great especially Emmie and Hailey. Sorry for the spelling. We first checked into unit 1001 and then 1401 and to be blunt we were very appalled that Interval would allow the use of these condos. I'm not exxagerating when I say filthy stained carpets in both, heavily used, dinged up, dirty couches, tables, chairs and then hairs in shower stalls. We spent the night in 1401 but asked again to be moved. Please believe me that I wouldn't take off my flip flops and walk on either units carpetting in barefeet. The next day Emmie helped us find unit 1703, which just happens to be the unit you see on intervals site and it was beautiful. So my suggestion is to make sure you know what unit you are getting and demand to see pictures. Units 1401 and 1001 are not acceptable and I will be contacting interval to let them know about this situation. Everything else about the property is stunning and again a big shout out to the office staff for helping us.

DarkMarmot (Bellingham, Washington) 10/28/2018

I was surprised by the size of the villas. Our family of 4 stayed in unit 403, which was very private and overlooked the 10th hole of the Waikoloa Beach golf course. It was a clean, 2 story unit with 2 bedrooms and 2.5 baths, a stocked kitchen, and a large, open living area with an additional fold out couch. There is a lanai off the master bedroom and a patio off the dining area with views of the golf course and blocked from other units. In the garage was beach and pool toys as well as 2 boogie boards. Other units in the complex are not as private, so note the location of the condo you rent. The villas are located close to the Hilton and the Kings and Queens shops. There is a garage attached to the unit and this unit also had a reserved parking space. Walking to the beach, restaurants, and Buddha Point is easy from the condo. It is a quiet, gated community with easy access to everything in the Waikoloa Beach area.

geraldr507 (Oakland, California) 08/19/2018

Prior to this past May I've never been to Hawaii. Last February my family and I booked our trip to Hawaii to attend my nephew's high school graduation in May. We planned to stay for five days at the Big Island. We were going to stay at Royal Kona Resort through a family discount. However two weeks prior to my Hawaii trip we ended up not getting the reservation. Desperately at the eleventh hour on Friday before Cinco de Mayo my cousin's girlfriend booked this place. Even though we were about 45 minutes away from our original destination to stay we had no choice but to book the reservation at this place as everything else was booked. Where you stay affects your itinerary. By staying here I had to change my itinerary. If things don't go as you plan you have to make the most of it. Even though I wasn't able to stay at Royal Kona Resort there were some benefits of staying here. First this place is about 2 minute drive away from Queens Market Place, which not only was the pickup destination for the Kohala Waterfall Tour but also there was grocery place Island Gourmet Markets and Starbucks that serves Kona Coffee, which you can't find at any Starbucks on the mainland. Second unlike the busy resorts full of tourists this place is separated from all the noise because you're staying at a condo. Third this condo is very safe as you don't have to worry about theft as this a gated facility. The house we stayed at was a two-story with 3 three bedrooms. In this facility there is a tennis court and swimming pool. During my 5-day stay here on the last week of May I had a relaxing, quiet time here. There are drawbacks staying here. First unlike the resorts that are situated next to a beach this condo isn't close to a beach that is walking distance. Second is this condo is more expensive than a resort. Third and the most important is you are responsible for cleanup through the usage of the kitchen and bathroom. By staying at a resort you don't have to worry about the cleanup. I'll be honest my rating had to do by not staying at a hotel and ended up by staying here at the last minute. This place isn't for everyone. If you're with family I believe a resort would be more beneficial. However if you plan to have a bachelor or bachelorette party this place would be more useful and convenient than staying at a resort. At the end it all depends on you where to stay.

Sharon H 05/07/2019

Thanks Crocodile Bay for a great 30 th Wedding anniversary trip. Caught 6 new species of fish. Including a 110 lbs pacific sail, 2 dorado over 60 lbs And some nice rooster fish. Olympia and staff went way beyond my expectations for the surprise private lunch On a private beech for my wife. The rooms and food is great. You won’t find harder working resort staff,eco tour guides and captains anywhere. We will definitely be back. Thanks Crocodile Bay.

WorldTravelerAlbert (Oregon) 04/30/2019

I'm a serious amateur Wildlife photographer. My non-photographer wife and I are just back from a 6 day stay at this wonderful all-inclusive resort. We had arranged in advance with the resort booking agent Lisa Andresen for daily PhotoSafari supervised or led by the Resort Tour Director Dennis Atentio. The Osa Peninsula is a wildlife photographers Paradise and Dennis is the perfect wildlife photographer's guide. First off, he has a deep understanding of the diverse Biology of the Osa Peninsula. He also has an intimate knowledge of where to find its many unique and interesting birds ands animals. Equally important once you've found the critter he will skillfully get you into position to nail the shot all the while offering helpful tips on exposure settings, f-stops and animal behavior. We spent several half days on our own on the 44 acre resort site seeking out and photographing resident and transient Macaws, monkeys, hummingbirds, woodpeckers, Toucans and yes crocodiles. The resort itself is a friendly and comfortable family run enterprise. The staff were all pleasant and cheerful and helpful. The food was plentiful, varied and tasty. And if you like fish...as a fishing resort there's always the catch of the day. The rooms are spacious, airy and most importantly air conditioned in a climate that's often hot and humid.

Wendy I (Dugald, Manitoba) 04/24/2019

Just returned from a wonderful week. Food and accommodation is first class. We were fishing for the week and Guides were terrific , friendly and helpful. Others said their Eco Tours were great fun. Everyone was smiling and friendly and most helpful with my mobility issues. We were greeted by Olympia who was just a delight. Hope to return next year. Highly recommend this beautiful place.

Fishchasers25th (West Chester, Pennsylvania) 04/19/2019

My wife and I celebrated our 25th anniversary at Crocodile Bay Resort. This was our third trip back and we didn't think it could get any better.The staff catered to our every need. The fishing was awesome! I caught two blue Marlin and a sailfish. My wife caught two Roosterfish, three snappers and an assortment of other species. Capt. German and mate Charlie really put is on the fish. This resort is not just for fishing. They have all kinds of eco tours. Our favorite was the wildlife sanctuary tour. Sweetie the Spider monkey comes down to the beach and greets you as you arrive. Traveling to another country can be intimidating but the staff and people who pick you up when you arrive hold your hand the whole way. The accommodations in San Jose are 1st class. The rooms and the grounds at the resort are clean and the meals are incredible. Wether you fish or not we highly recommend CBR for your next adventure. Thanks Lisa at Lynch Creek Travel for an awesome trip. Pura Vida!!! Steve and Alice

JeffV12345 03/20/2019

Fishing • Fishing was phenomenal! Each of us got at least one sailfish and on my extra days caught tuna (largest 60#’s), roosterfish (largest 70#’s), and multiple sails. My wife joined me on the last day, as she still had not caught a sailfish. On that day, we actually landed two sets of double hookups (raised 13 fish, caught 6). Alan was very concerned as we pulled into the pier because Ann and I looked so defeated – this was the last day for my wife Ann to catch her first sailfish and that was the only mission for the day. Then he saw the captain smile and looked at his log sheet. All Alan could do was shake his head in disbelief. What he really saw was Ann and I simply exhausted from such a great day on the water. Mission accomplished! • Water was calm and travel distance was about 35 miles out from the peer. Took consistently 90 minutes out and then back so about 5 ½ hours of fishing for offshore days. • Captains and mates were excellent, took the time to let us photograph lots of sea wildlife (spinner dolphins, white belly dolphins, humpback whales, pilot whales, sails just out jumping for fun). The captains also let me do a lot of the actual set up and fishing (especially the finesse part about getting hooked up – they did not baby me by just handing me a rod with a fish on). On the flip side, they worked their butts off and took no chances getting Ann, Tim, and Kristen hooked up with their first sails ever. • The roosterfish was pretty special. No one was catching them so everyone was going offshore. Alan asked guide Anthony to take me out and prove them all wrong. We did just that by hooking 11 roosters and landing 9, with the biggest being a 70#’s beast. It was a long and wonderful fight. Anthony has been fishing them for 22 years and this was the largest one he has ever landed in one of his boats. I haven’t seen a guide that excited over a fish in a very long time. I will certainly treasure the experience. • Alan did a great job coordinating boats – I always felt well treated and had everything I could have needed. Some people like the same guide all week but I enjoyed fishing with four different ones. Kids were a bit impatient with the long ride out and back but since they caught fish, all was forgiven. • Alan did not recommend the kayak fishing so I upgraded to a whaler for the last day – good call as that was the six sail day (thank you Alan)! Eco Tours • This is the area they could do a better job of communication. The problem is really how the reservations are made. They advertise that you sign up when you get there but we found that most were difficult to actually schedule due to availability once we did get there. We had interest in a bunch of them but were only able to schedule three while we were there. • A couple of tours were very good (rainforest and animal rescue by far the best), turtle rescue not so much (too many people, not enough turtles!). We had the same tour coordinator for the week and he was almost part of the family by the time it was time to leave – their personal attention is incredible and we learned so much about Costa Rica! • We recommend taking the tours!   Food and Staff • They are the very best! • Food – I found it hard to believe the variety and quality of food from just one kitchen. Everything from nightly fresh tuna sushi on days where we caught tuna, to excellent fish, meat, and pasta options. My wife is an extremely picky eater and still had something different every night that she could rave about. I ate fish every night and it was awesome. In the morning, the eggs benedict each day was the best I have ever had. Lunch on the boat was very good. My family says lunch in the lodge was excellent as well. • Wait staff couldn’t have been better!. • Olympia (main hostess for the resort) was one of the sweetest ladies I have ever met. She was also an incredible “fixer” when things had to be coordinated. I really enjoyed fishing with her son Anthony (all the other guides were great as well!) • Room staff was accommodating and the rooms were meticulously maintained daily. • Bar staff had great local concoctions that my wife and kids loved each evening. • Schedule was perfect for a fisherman. Up for breakfast at 5:30AM, on the boat at 6:30AM, back at the dock at 3:00PM (sharp), quick shower then pool time for cocktails and appetizers (and story telling!) from 4:00-6:00PM, followed by a very nice dinner, then time for bed. The staff rigorously floated around this schedule such there was always enough resources at the right place and time. • Alan maintaining a “leaderboard” that showed what success each boat had was a great way to start up conversations with other guests. This was a fun place to gather in the bar at the end of the day. • We really felt like family by the end of the week! Accommodations and Resort • Very, very good. Our villa was perfect for a family. Staff kept everything clean and well stocked. • Pool area was perfect. We played many of the games in the game room as well. • Grounds were great to walk around with lots of wildlife to see and photograph. • My family enjoyed the spa services. • Pier and docks were well laid out and a fun place to be. • Boats and gear were absolutely first class – the results showed it! Overall • They certainly get 5-stars from my family and me! • Lynch Creek Travel (Lisa) as well!

m0anikeala 05/07/2019

Location is great, but don't think your getting the best of the best. Front desk desperately needs a new desk, roof, furniture, clean windows, etc. As for the room, I didnt even want to stay here after witnessing nothing but stains, nasty vents, shower was moldy, and room smelt of mold. Stove looked outdated MAJORLY, and the room just smelt out. From what I was told from an employee, they weren't able to get an update on the resorts, cause their sister resort needed to get done BEFORE this one. In my opinion, this resort should have been the TOP one on my list to get replenished and fixed! BEWARE!!

mraloha67 04/02/2019

Mold was growing on the inside of the bathroom door. This makes me wonder if the have cleaned their Air Conditioning system ever. The room had an unpleasant odor. They make you pay an additional fee to use their WiFi and facilities when you check in.

John W (Saskatoon) 03/28/2019

We enjoyed staying at the Ewa Hotel because of their rates and the distance to Waikiki Beach. We arrived before our room was ready, and had no problems leaving our bags there till our room was ready. The hotel is 2 blocks from the beach, which made it close enough to easily walk there, but far enough to avoid some of the noise. The hotel also offers a sun deck on the 8th floor, which is a great place to enjoy a cool drink and take in the rays.

happyrus17 (Bear Creek, Wisconsin) 03/16/2019

Nothing fancy, but clean and reasonable. Location close to things, within walking distance. If you cannot walk, make sure you get on the 7th floor or lower, the 8th floor can only be reached by walking the stairs.

Martha B 02/21/2019

Not a luxury hotel but it includes many small touches that made our stay very comfortable. Toaster Microwave 2 burners Real cups and glasses Very quiet air conditioning On a quiet street Compassionate staff Clean Comfortable beds

MichaelL12332 (Honolulu, Hawaii) 05/10/2019

Staying in Ilikai unit #1143. The view is absolutely top notch. The owner is easily accessible by phone and email to set up the booking reservation. The Hilton Hawaiian Village is adjacent to Ilikai, offering extensive shopping and restaurants. The balcony views include ocean views, Waikiki beach, Hilton lagoon, Ala Wai harbor (setting for Gilligan’s Island TV series and Elvis movie Girls, Girls, Girls), Friday evening fireworks, downtown Honolulu, etc. The sea breeze coming into the unit is refreshing ... except for the occasional cigarette smoke that wafts in from nearby units. We simply shut the balcony doors until the smokers stop; a frustrating experience. We would stay here in the future.

JazyRN (Chicago, Illinois) 05/08/2019

Hubby and I stayed an extra night after we took a cruise from Vancouver to Ohau. We weren't able to check in before our luau so it was 10:00 before we got back to the hotel so we couldn't see anything until the next morning, we had an ocean view room which was wonderful. I thought the room was fine and the full kitchen was great, the vanity in the bathroom showed some wear, a tough up paint job would have done the trick. The king bed was comfortable and the room spacious, we couldn't get the play station to work as there are DVD's that you could watch. Not sure I would stay here again.

seangram (Moose Jaw, Canada) 05/07/2019

Our family stayed at the Ilikai for 10 nights and it was fantastic. We arrived at night pretty late so we couldn’t see anything out the windows. I got up to make coffee pretty early and was greeted with the most spectacular view of the ocean you’ve ever seen! We ate all our meals outside on the lanai and it was just a short walk to the beach. The staff were all great and were quick at delivering any towels etc that we needed at any time. Our cable didn’t work we discovered about halfway through our stay, but they sent a nice man up right away to fix the problem. The only negatives that I would say is that the carpet was pretty old and missing in spots. It would be great to see this replaced. One of the sliding balcony doors to the back bedroom was also not locking. We meant to mention it when we checked out but forgot. It was on the 22nd floor so we weren’t overly worried about it, but it would have made us feel better if it had locked with having kids in there. We just set the ironing board in the sliding part so it couldn’t be opened! These were the only things we can think of that we would change, as our stay was fantastic. We would definitely stay here again if we’re ever lucky enough to visit this beautiful island again!

844shaunp (Aberbargoed, United Kingdom) 05/04/2019

I found this hotel a bit dated at first. But the location was great. We was on the 24th floor over looking the harbour. Walking distance to the beach. Shops and restaurants on the ground floor. They charge you $25 a night for resort fees. Things like, ice, newspaper, PlayStation games rentals and movie rentals. I didn’t agree to this but it as to be paid. So just remember that. And also they require around $200 for damage security. Which is a nightmare because when you check out it takes about 10 days to be put back into your account.

JonInIndy (Indpls., IN) 05/04/2019

We booked the Ilikai through WaikikiBeachRentals.com in July 2018 for our trip in April 2019. All transactions took place online and after booking, a reservation summary was emailed to us with all of the information needed for our stay, including a link to make our room payments. We were able to split the payment and have the couple that we traveled with make their share of the payment through the link. I had one communication through the comment section on their website promptly responded to before we booked. Thought it was interesting that we also received, at the time of the booking, a key code for the room and the time it would be active. When we arrived at the hotel, there was no check-in process or need to go to the registration desk as we simply went to our room and used the key code. There are several elevators servicing the hotel with very short wait times. We had a 2 bedroom unit, 510, which would have slept 6 due to a sleeper couch. Our unit had a small kitchen (room for 2 to move around) that was well stocked with cooking utensils and dishes/glasses. There was a refrigerator, microwave, dishwasher, stove, small sink/garbage disposal, and coffee maker. A bar that had one stool separated the kitchen from the living space. On one end of the room was a dining table with 6 chairs. In the middle was a leather couch, coffee table, small end table, tv cabinet, and a wall mounted flat screen tv. In the other end of the room was another small round table with 4 chairs. The 2 bedrooms were on opposite ends of the room. The master room was a little larger than the other bedroom with a dresser, nightstand, tv, king-size bed, closet space, bathroom, and the small balcony access. The other bedroom had 2 nightstands/lamps, closet space, queen-size bed, tv, access to the unit bathroom, and access to the main balcony (which had a better outside view.) There wasn't much room between the bed and wall mounted tv in this room, so we placed the 1 barstool under the tv so we wouldn't bump into it. The large balcony had a small table/4 chairs that faces the marina/ocean. The smaller balcony faces another hotel/town and had a smaller table with 2 chairs. Both bathrooms had plenty of towels and only soap was provided. The large windows in this unit give you a nice view. You are asked to turn the AC off when you are not in the room, but it works well and cools the room off pretty fast. Cinnamon's is the restaurant/bar on the lower floor and we enjoyed several meals, including the buffet, there. There is an ice cream shop, gift store, and a few other specialty shops/services located on the floor also. Although we didn't have to deal with the reception desk and concierge, I had questions for both, and they were very helpful. The swimming pool was clean. Towels are provided at the pool and there are several lounge chairs, but they do fill up fast during the day. We were still able to get chairs when we went. The Ilikai is in a nice location and a 15 minute or less walk can get you to several places to shop or eat. The lagoon and beach are only a few minutes walk away with Diamond Head Crater viewable from the beach. In our unit was a beach chair and mat which we made use of. Tour buses and trolleys stop in front of the hotel. There are also some businesses in the marina that provide excursions. I would suggest and recommend Waikiki Trolley (hop on/hop off) as a cheap way to get around if you don't already have plans. They have several different lines that take you different places for sightseeing. Would definitely stay at the Ilikai again, probably trying a different unit though.

helmto108 05/07/2019

The Luana Waikiki is an average mid-range hotel in Waikiki (aging building, lots of wear, but clean and functional). Service, however, is terrible-- they are renovating the floor above my room, with loud drilling and hammering all day long. No notice at check-in, no signs up anywhere on the property, you just come back to your room mid-day with obnoxiously loud noise pounding through the walls. I asked to use another room one day for my three-year-old to finish his nap in (he'd fallen asleep while we were out), and the manager flat out refused unless I wanted to pack up all of our stuff. (With a sleeping three year old, what?) My son woke up frightened by the banging noises (and the rest of the afternoon was fantastic with a sleep-deprived toddler). I wouldn't stay at another Aston property again.

Avatar2901 (El Segundo, California) 05/07/2019

This small property has the potential of delivering a five start service. It can do that by creating a culture where everyone in the staff believes in that mission. Three people I encountered made me question wether or not I mattered as a guest—that’s not a good experience. Getting out of a taxi on a rainy day, I was carrying a sleeping 18 month old, umbrella, bag and stroller. A young man sweeping was near and I asked him to please get the porter so they could send my bag and stroller to my room. He said go to the front desk and he kept sweeping. Then I got locked out of my room and with all 3 kids I approached asked the house keeping lady for help, she said go to the front desk. And at the front desk, going to pick up the adopted beta fish, a young lady seemed to ignore me standing there in the small and quiet lobby for an awkward moment until I asked her if she was open. Finally, the young man taking out the garbage in my suite, sent me to ask the front desk because he didn’t know, when I asked if the Royal Hawaiian was on this same street. A simple smile, a simple may I help you, are inexpensive and 100% about corporate culture. I truly believe you can do better with your people—this is the easy part for most properties. And other small properties succeed in giving a 5 star quality service. The good stuff is the breakfast credit is good, the towel card is overkill for your tiny pool, the permanent puddle in front of your property is a plumbing issue -fix it. The TV in my suite was tiny in an old cabinet -fix it. The A/C needs some attention—clean the filter. My toilet had to be serviced twice because of a loud whistling noise (to your point each time we called maintenance was there in under 5 minutes). We reserved a double queen, you failed and gave me a cot. Get AC in hallway...it’s hot and humid—fix it. The bathroom needs an extractor—the bathroom odors lingering —fix it! And make sure the mattress fits the bed—very easy fix. Jessica, Tyler and James and (the other porter with ponytail) were helpful. Otherwise we enjoyed our stay but would not reconsider unless you made these changes!

Goldstar76 04/22/2019

We had the best time with the best view! Hotel is close to the military hotel in the beginning of Waikiki. The girl at the counter, Jessica was A++++! The valet boys were also exceptional Thank you folks for a wonderful experience, especially you, Jessica.

NIicoleinOntario (London, Canada) 04/21/2019

Bring lots of money! Hawaii is outrageously expensive. Whether you have a short or long stay, the rooms are very nice and have a fridge. Here is the good stuff: fridge in room - rooms are spacious and clean,- pool is well kept they have laundry machines. The service was good and friendly. Valet parking a reasonable price and there is a resort fee ( there is no escape) The fee includes food voucher of 10 for ea day Stay here! It is good value

Joe G (Oceanside, California) 04/16/2019

Hello I want to commend a couple of Customer Service Representatives at this Hotel for their excellent service. Alexis and Martha have both conveyed an outstanding, friendly, helpful and professional attitude each and every time I have asked for assistance. These young ladies should be recognized for their outstanding performance. Best Regards, Joe Gonzales 7608460991

jmjbrtw (Williamstown NJ) 05/17/2019

Don't listen to bad reviews- Have realistic expectations Solid 3 star plus hotel, don't expect 5 star Our flight got changed, so we needed a room for 2 couples to stay for one night to make our connecting flight the next day to Molokai - Maui Beach Hotel exceeded our expectations. The room was large- 2 queen beds with large bathroom. Rooms were clean, beds comfy and customer service excellent for less then $200 night. So less then $100 a couple We took advantage of free shuttle service that was excellent. It was a 5-10 min ride.When we arrived at airport we were picked up less then 15 mins after calling. The swap meet was on Saturday morning and they took us there. afterwards after check-out to airport. Well worth the $15 service fee. The pool and restaurant were both very good. We ate diner and breakfast there. The beach there is more for enjoying the view rather then swimming, but we did see people swimming. We read reviews the area was in bad area. We walked around with no issues, including walking home from swap meet. We would recommend this hotel for a jump location for exploring Maui, especially your 1st or last night for airport . Don't expect a tropical paradise on a perfect beach

Departure262361 05/13/2019

Stayed here overnight with the family for island getaway. We choose this hotel for it’s convenient from airport and malls nearby. Staffs are friendly. My only concern is that hotel needs a facelift. Rooms are outdated, shower heads are bit rusty and about to fall off. Ample parking for guest with fee. We booked three rooms and pre-checked in early morning so that we can leave and start our activities. Upon return at the hotel, one of the room wasn’t ready until almost 4p. It was disappointing for my family.

travlingmama (Chicago) 05/08/2019

We spent two nights here to be near the airport and, while dated, it was clean and comfortable. Our room was overlooked for cleaning but the problem was taken care of promptly. Would definitely stay again if we needed to be near the airport – Not what I would call cheap but with Hawaii pricing a good value.

dawnw968 (Osceola, Wisconsin) 05/04/2019

The check in/out process was smooth. Front desk staff was friendly. Hotel is in need of a face lift - e.g., painting, cleaner carpets. Our shower was missing the shower head. One was prompting put on after notifying the desk. Restaurant staff was not very attentive even though it wasn't busy. Our order was taken and delivered with no follow up. Even though the waiter walked past several times, we had to ask for our bill. Food was good and plentiful. We only had breakfast. Prices were average. There is a shuttle that will take you in a 3 mile radius. There is an extra charge for certain services and DVD rentals. There is a Hertz car rental desk in the lobby. There are 2 floors to the hotel with an acessable elevator. There is an outdoor pool.

Kathy N (San Fransisco) 05/02/2019

Given that United put me here and therefore I didn’t pay, I can be fairly forgiving for the plastic shower and lack of amenities. Two stars because it is on a beach and a quite lovely one, and they have a basket of plumeria at the front desk. Minus stars for service and front desk host who was less than helpful or kind regarding the airport shuttle. There were several opportunities for her to ask if I had reserved in the 45 minutes I hung around waiting for it and asking after it. When it was full, she was annoyed to have to call a taxi. I can easily forgive economy mattress and linens, but, not economy service. It’s unnecessary.

sharongb9 05/14/2019

DONT DO ANY TOURING WITH THE CONCIERGE. THEY ARE RIP OFFS. Get them from Groupon or gettheguide.com. The room is nice and the hotel is beautiful however the front desk told us she will put us in the best location which was 10 minute walk from the pool. Again, do not do any tours. My husband and I went to 5 diff tours. A 370$ Zipline costs 200$ on Groupon. A 400$ Hana tour costs 240 on Groupon. A romantic dinner cruise was horrible you sit in front of a couple which was already weird, it was over crowded and the dinner wasn't even that great. The helicopter ride, Dave told us we will get a 90 min tour (as if he is giving us the best instead and only charging us for 60 minutes). At the helicopter location they say it's raining and we couldn't land and that we would only be able to fly 60 minutes. We flew only for 45 min. I timed it. The pool, view and the hotel was the only nice thing. Dave the concierge held my credit card as if it had a weight and said wow business is doing great huh? Who says that??? So rude Get a car and do the tours yourself

JuliaMareeI 05/12/2019

A friend and I stayed at Aston Maui Ka’anapali Villas for four nights and had a very enjoyable stay! The resort is beach front (one of the best on Maui!) and allowed guests to relax by the pool, enjoy the Castaway cafe or laze on the beach with ease. The room was very clean and spacious, we had one of the newly renovated rooms on the ground floor of the Dolphin building. The decor is different, but added to the Hawaiian vibe in a good way! The Castaway cafe was a highlight, we enjoyed breakfast there every morning and cocktails most afternoons, the menu and wait staff in the cafe were just great! Front desk and concierge services were very helpful and helped us book a couple tours. Thank you for a pleasant stay, we will definitely like to stay with you again when we return to Maui one day!

355shawngood 05/05/2019

This is the best place I have ever stayed in Maui. I loved taking the elevator to the top floor walking to the corner unit penthouse. The view is truly awesome, the condo is clean and updated and kitchen is great for cooking. Pick this place if you are hoping truly get a relaxing, peaceful, calm experience in Maui. You won’t regret staying here. We hope to return soon. Thank you for outstanding hospitality! Shawn Good Feb 15 - Feb 23 2019

InternationaJ (California) 04/28/2019

Our apartment was a very beautiful one bedroom ocean view suite on the top floor of the Aloha building, clean, modern, stylish and comfortable. It had everything we needed. Location is great, right on the beach and a short drive to the luxury shops at Whalers Village. We are planning to return next year.

Brenda M 04/28/2019

After reading the recent reviews about cockroaches, I was terrified of our vacation. I requested a second floor. We had reserved a garden view and they upgraded us to a garden view premium. We stayed in unit #263 and it was clean and nicely decorated. I am happy to report no bug sightings and we checked thoroughly! The gym was in a shed and had very old equipment. The humidity and lack of a/c made our workouts almost unbearable. Is that what the $20 resort fee is for? The location was on the beach but at least an hour away from most of our activities. It depends what you will be doing whether this is a good location. I wouldn't roll the dice here again because each unit varies vastly. I am grateful we got lucky on this visit.

RJandjt 05/12/2019

We stayed three weeks and it was a real home away from home. The staff were very friendly and helpful. the whole experience made us feel very comfortable. Combined with great food and excellent service at the restaurant made for a perfect holiday.

Highadventurer (Singapore, Singapore) 05/09/2019

No complaints about staff and reception, helpful indeed. However the hotel rooms are in need retrofitting starting with carpets. Carpets are not suitable for asian pacific weather. Having tiles or faux timber is easier to maintain. If you are catering for tourists from temperate countries n need to have carpet then at least refurbish. next you have obsolete box aircon with thermostat which keep switching on and off when a certain temp is achieved. Well the periodic auto re start is a nuisance Next you have a basin in the room on the dresser table, and a basin in the washroom .. care to explain why? Above said , many positives such as the convenience store, free dvd rentals (no body has time to watch), lots of eateries nearby, short walk to Moana Loa(also in need of retrofitting as with airport!) If the major retrofittings were done, obviously we have to pay a much higher room rate

BarbarasSilva (Leesburg, Virginia) 05/08/2019

The local is very clean and I felt safe in the neighborhood, close to an Walmart and McDonalds. My room had a microwave and refrigerator, what was really helpful for a long trip (7 nights) but I'm not sure if this is available in all the rooms. Pool has a good size and it was pretty clean, just like the bathroons, the pool area in general was really enjoyable. I was just disappointed about not having breakfast included.

Debz S (Honolulu, Hawaii) 05/07/2019

They had a good buffet. Not too many around now. The atmosphere was nice, and the staff treated us well. I like that they had a big variety of food, and everything I ate tasted good! I will definitely come again!

Wayne M (Pago Pago, American Samoa) 05/06/2019

My wife and I arrived @ the lobby around 0730, an inconvenient time far from check-in @ 3:00pm.. Luckily Bill was kind enough to give us a temporary room till our 11th floor room was available....beats sitting around the lobby & it gave us a "home base" to stash necessities/toiletries from nearby Walmart till check-in. Debbie arrived by the time we arrived back and assisted in getting our room early.....much appreciated! We always find it convenient to have breakfast @ the Pagoda & you can either enjoy the ample buffet or order from their menu. Keith/John/Austin were always helpful and cheerfully accommodating which made our stay more enjoyable. Alice and Carlos were helpful as always with any problems/questions we had or assisting with getting a cab. We enjoyed the weekend seafood buffets & the ample offerings are quite tasty & a good deal....my mouth salivates as I write this! We shopped nearby Ala Moana, Walmart and Don Quijote & all are within walking distance from the hotel. There are numerous eateries close by but we ate mostly @ Pagoda.....more convenient as well. Our room was clean, beds comfy, aircon worked fine and we always enjoyed quality sleep throughout our one week stay. I love the ambiance here but it wouldn't be without the great people working there and why we've considered it "home" year after year! Looking forward to another stay in a few months!

travellerabroad0 (Dubai, United Arab Emirates) 05/18/2019

We visited for our honeymoon and were greeted by a beautiful rose petal set up and heart shape on our bed alongside a bottle of champagne - we found out at check out that a staff member came in on her day off to do this, thank you! Awesome location, great vibe - really relaxed and chilled with the wonderful pool. We liked that it wasn’t your typical resort crowded full of people The restaurant here is also incredible, we were so fortunate to have this in our hotel. Highly recommend!

Flyer29281855491 05/17/2019

We love staying there and pre-book before we leave every time we are there at least four times a year! The staff is amazing I love the way everything smells the room designs are perfect and we love dining in the restaurant before and after a long day at work.

TheodoraNewYorkCity (NewYorkCity) 05/16/2019

Excellent rooms with perfect size and outstanding cleanliness. Professional staff that raises the Waikiki service bar every day. Awesome swimming pool and restaurant. Smells great. Very close to the beach and shops, however, it is peaceful, friendly and filled with true Aloha!

Cheryl H (Kenosha, Wisconsin) 05/11/2019

My husband and I spent 3 nights at the Surfjack Hotel and really appreciated the small, boutique hotel environment over the large hotel options. The rooms are small but you have everything you need and its walking distance to the beach, shopping and a multitude of dining options.

KimberlyS2783 05/11/2019

I was so excited to stay here from the cute pictures online, but from check in, it was a bust. My husband took our son to grab some food, so I was left alone with out bags, and the staff didn't offer to bring bags up to our room, I had to ask for help. There was no staff to take orders, or clean anything up around the pool, so my salad bowl sat there for over 2 hours on the chair and no one ever came to clean the area up. The rooms are decorated in a cute manner, but it's very obvious that they polished an old run-down hotel, and wear and tear was really showing. There is no view of the ocean, and our room (which I paid for a 1 bedroom suite) was on an L shape, so looked directly into another room and we could 100% see each other, making it a drapes closed room for any bit of privacy at all. For the $425 per night price we paid, it was absolutely not worth the cost. It's fun and trendy if that's your bag, but even breakfast had poor service and they charged $2 extra to get regular syrup for the pancakes for my son, because he didn't want the butter/banana syrup. They also charged $3 for milk for his bowl of cereal on top of the $5 we paid for the actual bowl of cereal. Tacky.

whaurnoo (fae Fife) 05/08/2019

This was a family vacation with our son, daughter in law and our 4 year old grandson. Everyday was hectic - of course we knew this before our visit -- but this beat anything that we thought we were prepared for !!! The Fountains resort was only a short distance from the Disney and Universal resorts but it still took us about 30 minutes to drive to any of the resorts. Don't think GRID LOCK is far away !! The Fountains was our escape from the hustle and bustle every day and it is only a short distance from a supermarket and restaurants. The townhouses at the Fountains resort were excellent and the outdoor pool was just what we needed. We were glad that we chose March to visit Orlando as each day, except one, was in the 80s. Quite warm for a Scot !!!! The reception staff were very helpful and directed us to our Townhouse. The resort itself was very tidy and the small lochan on the site had the necessary sign to make us aware that there may be alligators in the water. Luckily nothing showed up during our visit !!

Timothy K (Isanti, Minnesota) 04/28/2019

First of all check in girl was too busy on phone to even talk to me for over 5 minutes, check in was supposed to be at 4 and they didn't finish cleaning our unit until 5:30. Was a nice unit and it was nice that it was in a gated community. I believed that my entire bill was paid for when I booked through Delta airlines only to find that they billed me an additional $188.43. I wonder if Delta vacations is aware they are doing this. Don't know if I would use this facility again knowing this.

UGGMerseyside (MERSEYSIDE) 04/13/2019

Stayed many many times at the fountains. I understood people’s reviews regarding carpets etc. They are listening. Checked into lovely house. Clean carpets. Good quality beds. New bedding. Was instantly comfortable. I get what people are saying and was giving it one last go because they really did / do need maintaining so it has / is happening. It really is a good place to stay and the area is excellent. These kind of sites must be so hard to keep on top of but it’s whats expected when you’ve paid a lot of money to come to Florida. You want comfort and cleanliness full stop. No complaints this side. Thanks guys! Enjoyed it as ever xx

Baseballparent99 03/24/2019

Called toll-free number to book. They never disclosed that they don't provide housekeeping. I'm paying 200+ per night to make my bed and live with used towels. Plus there is an undisclosed gratuity 20 per day and cleaning fee of 90 when I leave. This place is dishonest. Stay elsewhere! I won't be back and will spread the word among other baseball parents.

Climber327832 02/16/2019

I was shocked to find an undisclosed "Amenities fee" of $21+ per day, coupled with a $43/day "Cleaning fee". The reasonable room suddenly turned in to a rip off. My biggest gripe is this was not disclosed anywhere on Cancelon.com when I booked. Beware of these scam artists!

cityhullfan (england) 05/11/2019

We stayed at Tuscana for two weeks over Easter 2019. This was our base to do the Parks and Explore Orlando and we weren’t disappointed. Reading some of the reviews before our trip I was a little apprehensive but thankfully on arrival we were pleasantly surprised. After about an hour drive from Orlando International (traffic is bad!) we arrived at a well kept Mediterranean looking Tuscana resort. Check in was easy and we were greeted by a friendly and helpful young lady who told us a bit about the hotel as well as the local area and eateries. We got our keys and went to block 4. The resort is split in to separate accommodation blocks and the apartments are part holiday lets, part residential. Our 2 bedroom apartment was clean, ample space with two walk in closets and our balcony was on the side of the I4 road. The road noise isn’t really an issue although you can hear it when stood on the balcony. When the sliding door is shut it’s soundproof. The decor and furniture is a little dated but is clean and well kept and caused no issues just the look and feel is sort of 80’s / early 90’s. Security seemed fine on the apartment and complex and we never had any issues other than our safe battery was dead (we never asked for a replacement). The pool is lovely, a good size and has plenty of loungers and around the edge has covered pagodas for guest use. The pool was always very quiet and we had it to ourselves most of the time due to people visiting the parks and the fact some of the apartments are residential and the locals were working. Pool towels were provided each time. A baby pool is nice and is segregated from the main larger pool. The one downside was the restaurant and bar was closed but you were free to bring your own beers, drinks and food in to the area (no glass). Nearby there are great amenities, a number of 24 hour stores (7 eleven and Walgreens) as well as a large Publix which is really good but a tad expensive. Also loads of restaurants although booking is advised as these got very busy early evening. Fast food outlets were fine the usual Mcdonalds, Wendy’s and dunkin etc a few minutes drive away. You will need a car as the resort don’t lay on any transport. The parks are about 40 mins away in the traffic and believe me the traffic is bad. Each hour of the day in the Disney corridor the I4 is frustratingly busy. A tip from me is to use the old Wilson road to avoid the I4, it’s longer in miles but faster in time. We had no issues checking out and we’ve been back almost a month and no credit card charges other than the resort fee we expected. I’ll definitely return for our next Florida holiday

Z6405KJjoanc (Clearwater, Florida) 05/08/2019

From the outside the resort is lovely. The pool ares is clean and welcoming. Our first day there was May 3. The bedroom was filthy. There was debris including trash, plastic from store tags and black dirty spots on the carpet. The carpets were generally disgusting. Clearly they had not been vacuumed. The toilet was sluggish on Friday. By Saturday it wasn’t flushing anything. We reported it in person at the front desk. They apologized and said someone would be up. No one ever came. When we checked out on May 5 the toilet still didn’t work. When we checked in we were told our bill was paid in full but a credit card was needed for incidentals. On check we were billed $123. Apparently our bill was not paid in full though we were billed already??? I have included pictures though they really don’t show the filth accurately.

Annette S 05/01/2019

I so appreciate how everyone was from beginning, checking in the attendant Letty was phenomenal. She went above and beyond to help us, since there were some issues. Thank you for making our experience less worry free!

jillybean7333 (Cole Harbour, Canada) 05/01/2019

My husband and I have just finished a week here. Everything and everyone was just fantastic. It started with being able to do an early check in. Our condo was great, it had everything we needed. The grounds and pool area was fun, always able to find space to relax. We enjoyed being able to bring our own beverages to the pool area. Walking distance to restaurants. We will happily return!!

p0tter07 (Chicago, Illinois) 04/28/2019

The resort is a about 40 minutes from the airport and convenient to expressways. It’s very close to multiple restaurants and Publix. Magic Kingdom was a 10-15 minute drive on the expressway. The unit we stayed in was immaculate and recently renovated. However there was garbage all over the resort. No one besides us could be bothered to find the easily located dumpsters. The pool area was not very clean and also suffered from a lack of attention to garbage. The front desk area and security at the front desk were not particularly helpful.

travellerabroad0 (Dubai, United Arab Emirates) 05/18/2019

Great location - We had an absolutely stunning crater view which was incredible to wake up to. The hotel itself is older and therefore a bit noisy, I would probably choose to only stay one night if we did it again. Restaurants are ok, so much potential! There was some confusion at checkout when the card used for guarantee was charged even though we’d asked for it not to be.

R0d3y (Louisville, Kentucky) 05/15/2019

I will be honest, I did not think I would enjoy the volcano house as much as I did. Besides the room itself which was small and had an even smaller bathroom, the view was amazing and the breakfast was out of this world. The nearby hikes which were in walking distance were incredible and since you are inside the national park you could visit even more amazing places with a car. I don't recommend taking smaller children as the walks can be tough and they have warnings about the dangers of the steam from the volcano being bad for children to their lungs, with all of that being said, it is a great place for those who enjoy nature and the wonders it brings.

luvtotravel1022 (Toledo, Ohio) 05/14/2019

The whole park is amazing! I say even if you are short on time you should come here! You will be amazed at all you can see and learn! The terrain is unbelievable and it’s interesting how you can find beauty in all that black lava! We even had fun in the rain! We drove the long way from Kona and took the short way back. If you are low on gas make sure you fill up before you get to the park as gas stations are sparse on these routes!

Gosia S (Milwaukee, Wisconsin) 05/10/2019

For the price, not worth it. Stay outside of the park and drive in. The building is older, and yes the views are amazing but you don't have to stay in the hotel to enjoy them from the lobby. We had a previous guest's wash rag left in our shower and you can hear every single noise in the building. We barely slept at all with slamming doors, people walking loudly, etc. Look elsewhere to stay in the area.

Brendeee (Stuart, Florida) 05/09/2019

I got a salad with grilled fish. The dressing was great, maybe homemade. My husband got a burger and fries. The waiter Eric was awesome and very informative about all the volcanic activity. The view was jaw dropping!!!

RagingRoss101 (Swansea, United Kingdom) 05/14/2019

We arrived late at night to find that the reception area of the hotel was boarded up and no longer in existence. After trawling our suitcases across the other side of the hotel we were greeted by a miserable man at reception who was most unhelpful. Our room was on the third floor of the hotel and had no lift access. I lugged the suitcases up three flights of stairs....it’s lucky I’m young and fit!! The hotel corridors were in serious need of a face lift and the door to our room could have been broken into by an old lady in a wheelchair! The only acceptable aspect of this hotel was the interior of our room which appears to be newly refurbished. As for the outdoor spaces, the pool was merely a puddle in comparison to the images advertised online. Our balcony overlooked the parking area and main road which seemed to attract the local alcoholics and addicts. This hotel has a lot of work to do before it’s facelift is complete for “summer 2019”.

522joannea (Salem, Oregon) 05/04/2019

One night awaiting our flight to Molokai. This is a older property in the process of renovation. We were upgraded to one of the renovated 1 bedroom suites. Charming retro Hawaiian decor. Fairly comfortable bed-and husband VERY picky about that. Nice lanai, great AC, but no elevators. SUPERB CUSTOMER SERVICE. The best thing is the location-2 blocks from the International Market, lots of restaurant options, and the beach. Hint: walk though the IMP and you'll be at the beach. If you walk you are just walking around the block. Highly recommend you overlook some of the more negative reviews.We would definitely stay here again.

JulieC475 (Belgium) 04/27/2019

I have stayed at White Sands several times now: before and during the renovations. It is just amazing what they have done to the rooms: very tasty, comfortable and modern rooms, with a retro feel to it. Above all, the rooms are very quiet, which is unique for such a central location in Honolulu. Everything you need when it comes to shopping, food and the beach is within walking distance. If you want to go to Ala Moana shopping center, you can make use of the complementary shuttle service. The central courtyard/garden/pool adds to a very relaxing atmosphere in the bustling city, and it is nice to sit on your own terrace or balcony. On top of it all, the management, staff and reception is so friendly and helpful! Hard to get better value for money. Looking forward to staying there again after all the renovations are completed!

graciebubbles12 (Cambridge, New Zealand) 04/21/2019

Amazing Central hotel within walking distance to everything we needed. 5 min to the beach & shopping and helpful staff at front desk- what they couldn’t help us with they had friends at a nearby hotel who could! Quiet considering how close to town it is! Only wish would be a kettle in the room for a cuppa in the AM

Winderlust (Guelph) 04/18/2019

Excellent value for money, this small, tastefully re-decorated, secluded & friendly 3 storey hotel with balconies, was quiet, comfortable & clean with a great pool, free coffee in the re-located lobby ( due to renovations which weren’t a problem) & steps away from restaurants & 10 mins walk from Waikiki beach. Close to buses, trolleys & free shuttle to the Alo Moana mall. Didn’t need to use the AC as there was often a breeze especially at night & the 28 steps to 3rd floor weren’t a problem ( no elevator & outdoor hallways)- wifi speed excellent too.