A place to return to
This hotel is situated at the very edge of the Waikiki beach. It was still within a good walk, or a short bus ride to the center of the chaos. I much prefer to be somewhere that is not so chaotic. The view is amazing, the room was so comfortable, and I will put it on my list as a place to return to.
Fantastic stay during Covid reopening
Gwen H (Portland, Oregon)
We had the very best experience at the Ilikai and would very likely stay here again on a future visit! It had been 11 years since we went to Oahu, and we arrived one week after the hotel reopened (closed for a year during Covid). We didn't know what to expect, but everything worked out very well. The hotel lobby is very inviting, clean, open air. We liked the ice cream parlor and Duke's Lagoon surf shop. The elevators are limited to four people per car, which we greatly appreciated and were glad when guests mostly adhered to it. The front desk will loan beach towels and beach chairs---just ask. You can take them over to Waikiki Beach or to Magic Island, which is next door to the marina and is a great spot to swim, especially with kids. The bellman, valet staff, security staff, housekeeping staff, Ilikai shop keepers, and most of the front desk staff and pool attendants, were friendly and helpful. They were working hard to make everyone feel safe and welcome. It could not have been easy for them after being in quarantine lockdown for so long and then just newly reopening. It seemed that we had better service when we made the effort to be friendly and kind to the ones who were not as outgoing. Our room was 2504, and it had the best full ocean view of any hotel room we have ever had! We ate every meal on the lanai and cooked our breakfasts and dinners in the well-supplied and super-clean kitchen. The bathroom and kitchen looked newly redone and were immaculate. Anytime we needed something like towels, it was a quick call to the front desk and they were delivered to the room. They did not provide daily housekeeping due to Covid, but we liked it that way because we could be in the room and not worry about holding up the housekeepers. Assembling the sofa bed was quick and easy, and everything we needed to do that was provided. The sofa bed was not very comfortable due to a thin mattress, but the king bed was great. There was a safe for valuables. Linens were very nice! Valet parking was $28 per night, but it was worth it, and the valets were very efficient and friendly. We also received a daily Honolulu Star-Advertiser newspaper delivered to our door each morning, and it was nice to read the local news and the comics/crossword/horoscope on the lanai with a cup of Hawaiian coffee. The fitness center on the lobby level was closed, but the two pools were both open. Occasionally, the main pool was full (15 person limit), and we had to wait to use it, but we appreciated them limiting it unlike at the next door Hilton Hawaiian Village were the pools were loaded with swimmers. We booked our vacation package for hotel and Avis rental car through Costco Travel, and I highly recommend it. There are six floors, I think, that are managed by the hotel (top five floors and I think floor 2). Otherwise, they are all condos that are owned/rented through a separate management group that has received many unflattering Tripadvisor reviews. I can assure you that the hotel room we had was updated and clean as you would expect a hotel room to be. A grocery tip: The Foodland Farms on the ground floor level of the Ala Moana Center a block away from the Ilikai is a great place to stock up on prepared food items. It is a feast for the senses! .
Better than expected
Jonn T (Kirkland, Washington)
This was such a great stay. It looks just like the pictures, not at all distorted. The view is amazing, the staff were funny and so nice, the 'lobby' is comfortable to just rest, the little store has all forgotten items available.
Outstandind appearance, room not so much.
In town for a wedding, rented 3 rooms, one on the 2nd floor, one on the 8th floor and a suite on the 13th floor. All rooms need updating. The 13th floor suite was horrible, worn out couches were partially covered with an industrial cover, needed to call housekeeping for bed sheets to cover them. My room was on the 2nd floor. Grey rug needs to be professionally cleaned or replaced. Never entered the 8th floor room. Fortunately we did not spend a lot of time in the rooms. Great location.
Very likely to revisit.
If I had to give and constructive criticism it would only be that the pullout be wasn't very comfy, the internet could be faster, and that the wind made the sliding door whistle on the 25th floor. Great place.