Good, clean condo rental with valet parking.
CherylAnnRDN (Berlin, Maryland)
We rented a condo for our stay in Hawaii. The price was fair, the condo was very clean & came with linens, appliances, cable & wifi. Easy phone access to the unit manager. The Iliad has a pool, store, restaurant & clothing store. Easy walk to the beach, pools & great view of the Pacific. Elite valet parking on site for $28/day. This service was A+, too.
Coming back for sure
saragenamarvi1 (Ewa Beach, Hawaii)
Thank you so much for everything. Everything felt so welcoming and we loved the kitchen especially. We felt as if we were home but just wish the ps3 was updated so we could watch Netflix or something. We did have a laptop though so we were okay.
lmoore2230 (Austin, Texas)
The beds are horrible… All of my family felt the same way .. We had 4 different rooms .. Plus We feel that only guests should have access to the tooms .. Several times we saw strangers walking around the floors that were not guests.. Not feeling safe at all
Watch out: poor maintenance = personal injury
In summary: Please, take your business elsewhere because when a hotel doesn't even care about people's safety, they certainly won't care if there are issues with your hotel room. The front of the Ilikai Hotel is paved with shiny green tiles right next to decorative pools of water. Without constant supervision of these floors, it's an accident waiting to happen because water can easily transfer onto the floor and you won't see it on these tiles. Sure enough, I was walking out of the hotel, slipped and fell on the walkway. What followed was a comedy of errors in solving problems and in customer service. I was in a lot of pain and informed the nearest security officer, who really took their time in reacting and did not offer much resolution. I tried to contact the hotel manager, but the front desk told me there was no manager on duty and the only manager was on vacation for a while (it's a huge hotel, how is there only one manager...?). Security (Josh) just asked if someone had filed the paperwork; didn't bother to express any concern or ask what happened. Finally reached Tom in HR who at least expressed some sympathy, but said maintenance is done by an outside association and said he would have them call me. Basically, no one took any amount of accountability or told me how they would fix this going forward. A woman named Elena from this outside association called and sounded supremely disinterested. Just said I heard you fell, what can I do for you? Seriously? How about asking what happened, expressing concern, and apologizing. Since she was an assistant, I again asked to speak with the manager and was told he is out on vacation for two weeks and she would have him call me in two weeks. I don't understand how a huge hotel and organization can mismanage a problem so thoroughly. Meanwhile, I'm still in a lot of pain in my knee and no one seems to care.
Blast from past
Always stay at ilikai. This older condo hotel still creates the hawaiiana atmosphere with its open air lobby and many lava rock fountains. The remodeled condos are highly recommended. Make sure these are the ones you book. Aloha