Chale14197 (Menifee) 05/07/2019

We stayed here through VRBO and the Ali'i beach rentals. The property is a bit dated, but pretty nice overall. The staff, however, is what I'd call apathetic and unfriendly. They are often also unavailable. They have a hotel where they have regular guests, Airbnb, and VRBO all staying under one roof. They freely admit they treat their guests differently than the VRBO or Airbnb. Understand you only need staff for onsite issues like parking and use of facilities. Seems easy right? These guys sold our parking space while we were still parked in it! They couldn't tell my wife where the swap meet is? You live here, right? They refused us pool towels causing a trip all the way back to the 16th floor? Like we wouldn't bring them back. Worse than all of that, they are flat out rude. Their apathy is obvious and they are unapologetic about it saying we are here staying with their competitors? Just wow. If they had treated us equal they may have gotten good reviews. Heck, I may have considered them as an option next time I come here, but after this experience I never would. Ali'I beach rentals are thoughtful and listen to their guests. I'd use them again just never to stay here!

LTibbs3 (Auburn, Washington) 05/06/2019

We stayed at the Aqua Aloha Surf Waikiki on our recent vacation in Honolulu. It wasn’t a pleasant experience. During our first night our air conditioner put out a horrible moldy smell all night. We complained and were moved to another room. All the rooms are very cramped and old looking. The breakfast buffet provided isn’t very good. The person running the buffet each morning is grouchy with guests and rude. My wife complained to the hotel of the way she was treated by this person. She was told that it was t run “officially” by the hotel, but was contracted. No excuse! I wouldn’t recommend this hotel.

159charlottem (Reading, United Kingdom) 05/05/2019

The hotel was clean with free breakfast buffet every day. Good laundry facilities and we loved the hire towel system. Spa on site but pricey, mind you, so is everywhere in Waikiki. This hotel was in a fantastic location- which did mean we could hear a lot of traffic from our room. There was a car park in the basement (very tight considering everyone has enormous trucks here) which is expensive at $30 a day. Remember they chuck a resort fee at you too- $25 a day to include everything you could ever want... NOT (free water in lobby, a newspaper, tea and coffee in room- ours didn’t have any) The staff weren’t quite up to scratch. Seeing as I work in hospitality, I do always expect a nice welcome- ours was far from it. I detest when they take your credit card as a ‘bond’ and automatically charge it when you check out, despite making it clear that I actually wanted to use another card. This caused big and unnecessary issues for us!! They also don’t explain anything about resort fees or parking when you arrive. I did hear a colleague say to the woman who checked us in ‘Don’t be so down about it, you can always try again’ so she was clearly having a bad day- which turned into a bad week for the whole time we were there. I did feel bad for her, however ...her bad attitude shouldn’t have been put onto me & her customer service.

lindap51270 (Canyon Lake, California) 04/23/2019

My 18 year old son and I stayed here for five nights. The hotel staff were so courteous and helpful. Our room had two twin beds that were really comfortable. This hotel is not fancy so if your looking for luxury don’t stay here. But if you’re looking for great value in an excellent location that has absolutely EVERYTHING you need to be comfortable then I highly recommend this place. The room had absolutely everything we could need. The cleaning staff kept it clean and stocked with plenty of towels and toiletries. We had a refrigerator an iron with full sized ironing board a microwave a coffee maker and a big flat screen tv and a safe. Even though we were in Hawaii and come on let’s face it with so much to see and do we weren’t in the room that much but when we were we had everything we needed. We did have the free breakfast option as well. Again not fancy but you could get full on the delicious fluffy pancakes scrambled eggs and toast every day. They also had cakes coffee water and juice daily. There was also an assortment of Chinese options which my son really liked. The location was great too. So close to shopping Main Street to the beach and the bus stop. You do not need more than this for the price we paid it was a fantastic value! Thank you Aqua Aloha Surf! We will be back!!!!!

Lisaag58 (Redcliffe, Australia) 04/13/2019

I stayed here for a shopping holiday with my daughter and we loved the convenience of being centrally located close to the main tourist areas the beach, restaurants and shopping. The hotel is very Hawaii with suf decor. The staff were very friendly and helpful and as two ladies travelling we always felt safe. The amenities at this hotel are not what I call resort like, as the pool area is small and restaurant is limited but it is a very comfortable, clean and practical hotel. I usually go at least four or five star but would happily return as my holiday base for Waikiki.

premkala16 (Medford, Oregon) 07/13/2019

We booked this hotel through an Air BnB because the pictures of the pool were so inviting and the location to Waikiki Beach. Unfortunately the pool was closed for refurbishing when we went but we did sneak a peek and it is a beautiful setting. The rooms and the hotel interior is very dated, like many of the hotels in Waikiki. The rooms, elevator and lobby are small. Many of the rooms look out onto the busy street or an alley with a brick wall. Ask for a pool view. Location is fantastic for quick and easy access to the bus ( right outside the door) or the beach ( a very easy 5 minute walk). You are about a block and 1/2 from the international market which is pricey but a nice place to walk around. There is a car rental agency within a 3 minute walk of the hotel but no parking on site. We realized that parking for rental cars is almost more than the daily rental. Often 20 to 30 dollars for over night. close Restaurants are mostly local Hawaiian plate or asian food. Burger King and McDonalds are a few minutes walk away for those who want a quick cheap meal. This hotel is for the budget minded who want a nice pool retreat when not at the beach.

C3495ZTmarias 07/09/2019

Priced well, great location. The parking filled up and we had to park next door. Not super inconvenient but a bit of a drag with luggage. Stayed for 4 nights and only had room cleaned once. They didnt give us fresh towels or replenish toiletries. Just made the bed and took out trash. No breakfast, the pool was under construction while I was there, not enough washers and dryers, also the washers and dryers are old and coin operated ones and I'm not sure how "clean" they really made my clothes. All in all it's a great spot for the price in the center of Waikiki/Honolulu. I was comfortable in my room and enjoyed my stay. Staff was very friendly and helpful. Keeping in mind this is by no means a 5 star hotel I would still recommend it as a place to stay if you want to be close to Waikiki beach. A few suggestions I have are updating the air conditioning to central air or something, the overall smell of the building was musty and they try off setting it with ALOT of what smells like off brand fabreez but that's just in the lobby area and elevators not I the actual rooms.

anul644 (Kangasala, Finland) 07/02/2019

Place is nice, but the staff never smiled. Few times I got smile from younger boy. The man who took care of the yard was very nice and polite. Even if you did not need any cleaning in your room, they make sure that you pay anyway the cleaning.

caitlinr112 06/23/2019

We spent 7 days at Aqua Bamboo and found it to be a nice hotel at a perfect location. Everything was in walking distance, a two minute walk to the beach, plenty of great food options nearby and close to bus lines. The pool area was really nice too and we actually preferred it to the beach. The best part about Aqua Bamboo was the lovely front desk staff, specifically Moana who was such a friendly face but also went above and beyond when we had some property stolen at the beach and he personally took us to the station in his time off to help us. Meeting Moana and the kindness that he gave us was one of the highlights of our trip to Hawaii and he sets a great example of how it is the people who make the place special. Because of this experience we recommend Aqua Bamboo to all of our friends and family and look forward to coming back again soon in the future.

Marie M (Pakenham, Australia) 06/16/2019

Location of this Hotel is quite good .... but sadly I cannot say the same about the staff behind the reception desk (Brandon being the only exception - he at least had a conversation with us!) Surely it is not too much to expect some sort of acknowledgement of customers in the hotel - especially as we were staying there for six nights! Long enough to recognise faces each day!! Hotel itself is badly in need of renovations, which I understand is going to happen .... and quite necessary! Wish we had chosen somewhere else to spend our last few days / nights .... could not recommend to anyone if you want friendly recognition and a reasonable standard of accommodation.

Maria B 07/10/2019

I stayed here for two nights visiting the area...I was amazed at the koy pond, the free breakfast...the nice pool, the lounge area by the pool and my room...it is across the street from a very nice shopping area...It is near Fort de Russy and its beach open to the public with diamond head on the west...This hotel is like a family business that is under the umbrella of Marriot...I will only stay here in the future..

clarebJ2451LZ (Geelong, Australia) 07/05/2019

This was our second stay at Aqua Oasis in a year. We like the location of the hotel and the rooms are a good size for a family - more generous than a lot of other hotels. Slightly old, but clean and the beds are comfortable. Bathrooms are spacious also. Breakfast is also included which is a win for us. It’s only simple- bagels, cereal, coffee and fruit, but all we need to start the day. The pool is small, and shaded most of the day, but it’s okay for a quick cool off if you need some respite from the afternoon heat. One negative thing we notice time and time again is that the staff are all quite miserable. No one goes out of their way. No spritely “Good Morning” as we walk past the front desk each day. Perhaps they need a dose of happy pills.. With this said- we would still stay here again due to the great location and value for money.

kcmule (Golden, Colorado) 06/19/2019

We enjoyed our stay at the Aqua Oasis. It is not a luxury resort but we did not expect it to be. Our rooms (3) were all spacious, well air-conditioned, and cleaned nicely every day. My shower smelled of mildew when I started the water each morning, but I think this might be a common issue in humid Hawaii? It was also VERY loud at night but this was mainly noise from adjacent establishments so not the hotel's fault. Regardless, take my advice to bring good ear plugs! The breakfast was sparse with only fruit, cereal, and toast/bagels but to be honest this was just fine because you probably don't need much more to tide you over when you have a busy day ahead of you. The pool was small, and a little uncomfortable when others were in there too, but still very refreshing after a long day in the sunshine. The reception desk and concierge were outstanding and gave us a lot of valuable tips and advice! So as long as you don't expect luxury, the Aqua is a very reasonable option in Waikiki. Mahalo!

GeronimoBp 06/15/2019

We spent a wonderful 6 nights in the hotel. We had a large room which was equipped with everything and had a wonderful view to the ocean on the 11th floor. Very kind and helpful staff, they helped us all. We would come back any time. We can only recommend it! Thank you:) a Hungarian couple.

Dianne M (Melbourne, Australia) 06/08/2019

The exceptional thing about this hotel was Olivia, the receptionist; friendly, helpful and effiecient. The next best thing was bed comfort and the only other positive was the location close to shopping, abundant cafes and retaurants and the glitz of Waikiki. However, it is in a seedy part of town with karaoke clubs, sleazy bars and shops as its neighbours. With no noise insulation, our room suffered from the karaoke below, the yelling of bar staff and their noisy cars as they departed and the 4am garbage collection in the side alleyway. The pool was an univiting oversized bath tub, the breakfast, suck as it was, was in an overcrowded converted lobby, and the bathroom showed its old age. Never again.

ramesrenee (Wailuku, Hawaii) 07/15/2019

Hawaii is very hot this time of year. The room was was warm even at night with 5he air conditioning running I was sweating I would think for the money that the customers are paying the stay should be comfortable

Vince K 07/10/2019

Was happy to find a reasonably priced room in a decent location last minute on July 4th holiday. We had a vacation rental cancel on us after the check-in time and were scrambling to find a decent place to stay at a reasonable price and the Aqua Ohia seemed to be one of the better values available last minute so we were very happy they could accommodate.

NorthStar30988054205 07/07/2019

If you’re staying here as an incoming or outgoing TLA Family I would 100% avoid this hotel option. Go stay at the Best Western Plaza or the lodges. This place was incredibly behind the times on paperwork and will cause your reimbursement to be delayed but still demand an upfront payment in full- which we were prepared to pay for IF we were given the zero balance receipt for doing so which we were denied until checkout. We stayed one night in the most ridiculously laid out “suite” and checked out the next day in favor of the BW which was a breeze to check in to. If I could give negative stars I absolutely would.

J Alberto S (Palm Springs) 07/07/2019

Pros: -Cheap -Close to beach, restaurants, and gay night life (Tapas, Bacchus, Wang Chungs) Cons: -We booked two king rooms months ahead and checked in super early before 3 but were still told none were available. -Outdated rooms. Our bathroom wasn’t even finished. Didn’t have a sliding door at all for it’s closet. Bathroom shower pressure is abysmal. I couldn’t even wash the sand off my body majority of the time, let alone the shampoo. -WiFi very slow -Walls are like cardboard. Hear entire conversations next door. -Pets: while good for pet owners, our entire week stay was filled with dogs barking on our floor. Also... us and our friends in there room were sneezing left and right whenever we came back to our rooms. -Service: The don’t seem to care much for the customer. We had one day where we were told that we had to stay and wait for house keeping to make the room because they were going home and it had to be done while we waited there. Friends were really confused. -Extra Charges: Ok so we paid a resort fee tax on check in that added $25 ish per night... and then on check out another tax on the tax? I mean... hidden charges left and right.

BootCB (Tacoma, Washington) 07/04/2019

One of the very few hotels that accepts big dogs and you’re gonna pay $35 a night in pet fees with no evident reason for it. Our pet room was so disgusting the Health Department would likely condemn it. Disclaimer- the staff and management are very friendly and responsive. This hotel just flat out has a serious housekeeping problem and the property owner is clearly not interested in investing money to repair/renovate. The bright, fresh looking rooms on their website is not what you will see when you get there. We had two water leaks, one in floor and one in ceiling, standing water in another location of ceiling from a leak somewhere, housekeeping did not service the room for first five days because she was afraid of our dog even though we secured him in his kennel, our mattresses were stained with pee and blood and had to be replaced, carpet had pee and spill stains, the sliding glass door to balcony would often come off track or stick (my husband was stuck on balcony one night for about 20 minutes), lack of hot water, bugs, the smoke detector was detached and inoperable, and there were smears of god knows what all over the walls. The laundry room reeked of must and mold. All of the washing machines were very rusty and 6 out of the 10 dryers were broken. I met with management a few times to discuss issues and she appeared concerned. The last meeting I had with management was the same day we left and went to another hotel. After presenting all of the issues we encountered, we were offered zero reimbursement or the like for a very substandard stay. If you want a good location and don’t mind a disgusting place to sleep, this is your hotel.

Yvonne A (Adelaide, Australia) 07/07/2019

Great location,room contained everything needed, was clean and also quiet,friendly staff. Second time stay would not hesitate to go again.a lovely way to holiday.handy little Japanese cafe with a good variety of food,two blocks from beach and endless shopping along the beachfront.

AndyK61 (London, United Kingdom) 07/06/2019

We stayed in apartment 2501 which is privately owned and was near perfect. The location was good with a two block walk to the beach. It was clean and well equipped. Shops and restaurants were within a few minutes walk and we had a good view of diamond head and a limited view of the beach. Any negatives? It was quite noisy being in the centre of town and near a major road. There were lots of sirens and traffic noise and, what seemed to be, kids throwing fireworks. The air conditioning was quite noisy so we were reluctant to run it at night but we couldn't leave the windows open due to traffic noise. So quite hot! We managed with fans. Would I stay there again? Definitely.

AndriyM94 (Ukraine) 07/04/2019

I was here for 4 nights and it was "OK" nothing special or amazing. The room was average. I was more pissed about a "resort fee" which means beach towels and a chair which was old and half broken. The wifi sucked. The pool was really gross it looked like it wasn't cleaned in months. Air conditioner in the room couldn't keep the room cold.

Rosa N 07/03/2019

Nice appartments, close to everything, pretty clean, However just becareful as room to room does differ! We stayed on 12th floor and my daughters directly opposit us.....our room was nice and cool, if we left fans and AC on but my daughters room was always SO hot!!! Staff were kind if they realised Something was not right and were helpful in many ways on several occasions. Location is ideal and beautiful rooftop fireworks display however you have to enquire about everything.....staff will not advise of anything UNLESS YOU ASK FIRST!! Pool was small not like picture very deceiving but big enough for the amount of time we used it! No water provided in rooms only in lobby and until 8pm only, However i asked Would i stay there again? Yes if price was reasonable!

RP50 (Port Macquarie, Australia) 06/27/2019

We have just returned from our 3rd stay at Pacific Monarch and we look forward to the next time we can visit this property. We booked a Partial Ocean View room. These rooms have a queen bed, super comfortable, a lounge that can convert to a double bed if required. There is a kitchenette with everything you would want. A table and four chairs fit nicely into this room. Our room was in the 18th floor and we saw a little ocean from our Lani. You can’t sit on the Lani but the sliding doors open along the length of the room giving it an airy feel. We used the ceiling fan rather than the air con that blew a bit of dust when we turned it on. The fan and open doors were adequate even with the record temperature that Waikiki experienced at that time. The rooms are serviced daily by very friendly staff. Everyone we came in contact with make you feel not only welcome but like returning family. The location of the hotel is perfect, not even a 5 min walk from Waikiki Beach. An ABc store is about 2 mins away for all items you would need. Sadly the local Foodland store has recently closed so we made the trek to Walmart for grocery items for the two weeks, a little cheaper than the abc store. The Resort Fee entitles you to beach chairs, beach towels, newspapers daily and a weekly reception on the roof top area with other holiday makers and residents. This reception is friendly, cocktails beautiful and savory and sweet treats to eat. Mahalo Aqua Pacific Monarch for yet another wonderful stay. We will return.

kaykaystar (Braintree, Massachusetts) 07/10/2019

We stayed a night after our cruise. Was cheaper compared to other places. The rooms were average. We found hair in our shower and a big stain on the floor near the bed. Smelled musty. The parking was reasonable. Not great but not horrible.

Getyamoneysworth 07/02/2019

Stayed here while vacationing on Oahu. Staff was super helpful and on site parking was a huge plus! Ryan at the front desk checked us in and was very informative and gave us great tips on the areas surrounding the hotel's location.

kiwitraveller1978 (Auckland) 06/30/2019

We based ourselves here for two nights. The staff were super helpful and friendly. The cleaners kept the place spicn ans span and were so welcoming. Our room was nice with great beds, TV and basic amenities. We were Lucy that we had a car park included and this was very handy. The hotel is located in a great location with easy walking to mist things. We also liked we were away from the high density hotels on Waikiki. There were good restaurants around too.

Roni W (Kyneton, Australia) 05/26/2019

Quaint hotel. Clean and right opposite the Hilton Hawaiian Village. Tropics Bar and Restaurant is nearby and right on the beach. We enjoyed sharing a Pu Pu plate and a cocktail while watching the sunsets. Thursday or Friday nights, the Hilton puts on fireworks on the beach. So........inexpensive hotel (comparably) with all the advantages of the Hilton Hawaiian Village. Parking was limited. No room service but rooms had microwave ovens and tea and coffee making facilities. Some rooms have water views. Small balconies. No smoking hotel. Free shuttle service to Ala Moana shopping centre and it is huge and worth a visit. You can walk to it in 15 mins or so. All in all, a good find! 👍

JMcIver77 (Kailua, Hawaii) 05/19/2019

Just an average stay. -Know going into this experience that there is no valet parking, and the structure itself is not for the faint of heart. -Staff was pleasant enough, checked in without hassles. Free WiFi, DVD rentals, etc included, nothing too spectacular or noteworthy. -We did not use the pool, but the area looked clean and the pool was pleasant to look at. -Rooms are small, even by Waikiki standards. The best feature of the room was the floor stand fan that allowed us to sleep with the AC off and still feel comfortable. (We live on Oahu without AC, so we freeze when staying in hotels where it is "always on." -The bathroom was clean but tiny. The shower was poorly lit. -One of the most disappointing aspects was the shower floor... it was incredibly slick, to the point of feeling unsafe on your feet. Overall, we rated this hotel as Average. If there was a 2.5 star rating this would be it. The property was dated but clean, nothing special or "wow-worthy." Would not stay again as there are other properties in this price range that we prefer in other areas of Waikiki.

traceyw20152015 (Greater Melbourne, Australia) 07/14/2019

We rented a private condo here for 9 days through Kaina Hale Hawaii Realty in June &July 2019. We were very pleased with the location, only 1 block back from Kalakaua Ave. Very quiet and clean. Everything we needed was supplied in this condo. Plenty of room for a family of 4. A Mini-mart on the 6th floor was so handy for everyday purchases such as milk and water, along with bread, laundry detergent and alcohol. Kaina Hale Realty were very good to deal with, so quick and efficient with their communication. Highly recommend renting through them.

Samurai055 (Lihue) 07/09/2019

One of the best bargains in Central Waikiki!! This is the place to stay if you are looking for a comfortable place in the heart of Waikiki. It is a secure condo-hotel with nice views of Diamond Head to the east, and partial view of the shoreline. It is within walking distance of everything in Waikiki and I realized what a great location as you can easily get in and out due to its location. The International Marketplace, and Royal Hawaiian Shopping Center and dozens of eateries are within 10 minutes walk. Parking is a bit expensive with limited on-street parking. Having a rental agency attached to the hotel helps a lot if you're doing day trips - you can save the cost of parking and spend it on the vehicle. Otherwise, it's probably better to share-ride it in. My only criticism is the bathrooms are a bit small; but little inconvenience, considering everything else.

Bily1 (Melbourne, Australia) 06/29/2019

Clean place had no problems. Big pool and bbq area. It’s a self contained place which was what we were after. Everything was walking distance. Beach 10min walk shops and buses 5mins. Rent a car was just next to us. Great location

Flor M (Los Angeles, California) 06/24/2019

These condos are clean and spacious. The location is excellent. Thank you to all of the friendly, helpful staff and special "thank you" to Steve! We checked in on our anniversary & Steve made arrangements to have a wine bottle and chocolates waiting for us in our room. Our room was #2413 (1king bed/ 1 twin sofa bed) and you get all the amenities you need. We were a family of 2 adults/1 child but 2 adults and 2 children will fit comfortablyl. Our only complain is the wall AC was incredibly noisy and made some nights difficult to get good rest, and the condensation drained into a bucket on the balcony so needed to ask maintenance to empty it out every couple of days.This is a budget friendly place, if you're looking for a resort feel..this is not the place for you. We look forward to staying here again in the future.

vickybuzz 06/21/2019

Clean and well maintained room with a great view. Decent sized pool. Very friendly and helpful staff. Wish I had the shampoo/shower gel at home. Delish! Love the louver windows to capture the high rise breeze. Shop on level 6 had cheap bottles of water but everything else seemed expensive. Try the iced coffees in the foyer as they were fabulous and addictive. The DVD hire feature was great, especially since we travelled with a toddler.

Discover800099 07/15/2019

The location was perfect, as our Condo ( C202 ) had the bast view of the lagoon, pool, and ocean! The living room was nice, with a TV, fans, table, and air conditioning!The kitchen was just stunning with all the appliances I would have at home, a stove, refrigerator/freezer, dishwasher, and sink. There was a washing machine and dryer, a very nice bathroom, and a lovely bedroom! This resort made our family vacation unforgettable!

djpmdp219 (New York City, New York) 07/13/2019

This is not a resort but a motel. The rooms we hot were from 1960-70’s. Outdated, dirty, bugs, no room to sleep 4. It ruined our first vacation to Hawaii. No restaurant on property or bar. No beach access either. You have to walk over to other nicer resorts to get a drink or to the beach. The location is about 45 minutes away from the airport. I would look at other “resorts” to enjoy your stay. I slept in the roll away bed and my son on the loveseat. Not even a full couch. No AC in the bedroom either. It was so hot in the evening and the bathroom was like a small dungeon. Looking at the photos you can’t tell me this is a resort in Hawaii!!!

midwestraised123 (Lake Tahoe (Nevada), Nevada) 07/06/2019

Just finished a week at Papakea. Views and sunsets are amazing. The grounds are well kept and there are a handful activities through the week including yoga, swimercize, mai tais, and lei making. Wish yoga was offered every day. There is also shuffleboard and mini golf. Lots of people used the BBQ grills which looked brand new. I purchased through Interval International as a getaway. There is a $17 a day resort fee plus tax for the entire stay that needs to be paid at checkout. They tell you about it when you check in. We had a decent unit on the second floor of building B. Fairly updated with nice furniture on the lanai to enjoy a view of the ocean and pool. The oceanfront buildings are obviously the best. Check in was fairly smooth and room was ready at four. Appreciate the person who came by to make sure everything was okay and that the a/c was working. Pool towel exchange was easy - call the front desk and they bring the new ones to your unit and take the used ones. Plenty of options for food within walking distance Badass Coffee, the farmers market, Java Jazz for coffee and breakfast, ABC store, Times grocery store, Slappy Cakes, Pizza Connection, Ono Kau Kau, Ohana Tacos, a number of food trucks, and Duke’s Steakhouse. It was also easy to get anywhere from Lahaina, Kaanapali, Napili, and Kapalua. If you are okay not being in the middle of Kaanapali, then this is a great location.

2minimes (ElCajon, United States) 06/29/2019

G208 was a very nice condo and the home base for a memorable trip to Maui with my 2 great boys. We had a very nice 1 bedroom condo with ocean view from the lanai. Full kitchen with utensils and cookware. Washer and dryer in unit. I'm good with electronics and I had to connect the stereo cables that someone had disconnected rendering no sound on the stereo. I set up the stereo to work with the tv surround and I programmed the remote to work the tv, cable box and stereo for anyone even somewhat tech savvy to use. That made relaxing in the room listening to music or watching tv with my sons more enjoyable. I wish people who have no clue what they're doing with wires, knobs settings and any electronics to just not touch anything. Instead actually take a minute to Read. I added some brief instructions to the user card on the coffee table. Over-all this was a very nice place to stay.

C8461SEchriss (Scappoose, Oregon) 06/27/2019

We rented three units through VRBO. All were excellent. Papakea is great if you want to be close to the action of Kaanapali and Lahaina, but not IN it. It is much quieter with beautiful grounds. The grounds crew is hard at work from early in the morning until after sunset. Bbqs, shuffleboard, pools, tennis, and mini golf provide lots of options for the family. We spent most evenings on lounge chairs by the ocean watching the sun go down. There is a sea wall in front, but it is possible to get in the water there. There are even some fish and turtles out there!

SipeSipeTeam (Glendale, California) 07/04/2019

The pools were small but there were several scattered around the property. Very close to beach and a few good restaurants. Beaches were very crowded however, but a quick hike down past the Grand Hyatt and you were on a seclude beach all to your self.

TracyDunson (Colorado Springs, Colorado) 06/29/2019

This was the third Aston property that we stayed at in our island hoping adventure. When rented two rooms. Property isn’t maintained like most of the resorts in Hawaii. They do not have typical air conditioning units in the room. They have portable units that they want turned off when you are not in the room. One room had a great kitchen and flooring. The other not so much. The carpet was old and crunchy and stained. The rooms really smelled bad..

CandiM37 05/09/2019

We loved our time at Poipu Kai. Our one-bedroom condo unit was immaculate and equipped with everything we needed and then some! A well-equipped kitchen, large bedroom with plenty of closet room and dressers, a roomy bathroom and a well furnished living room/dining room. And then there was beach towels, beach chairs, snorkel masks, beach reading and even a guidebook that helped us explore. The office staff was friendly and the grounds were always being "buffed up". The pool overlooks the beach (for those of you that don't love sand!) and never had more than 5 people there. Great location to walk to the beach, 2 great casual restaurants or over to the Grand Hyatt. I can't recommend this spot enough and we are already planning our next trip.

Peter W (Ajax, Ontario, Canada) 04/21/2019

We had a one bedroom booked for a 4 day stay. When we arrived we were told a one bedroom wasn't available and they gave us a 3 bedroom unit. (Unit 420) As it was just the two of us the larger unit wasn't a concern. The photos you see on the web site are not what you get. As this is a VRBO managed by Aston; the rooms will vary widely. The poor quality is a result of the property management not enforcing room standards that are made available for rental. There is no air-conditioning and it is far from the beach. What was a concern was the quality of the refrigerator which was rusting and bubbling paint. (See photo) The unit is not air-conditioned and was hot. The bathroom shower cleanliness wasn't very good. Overall this was condo complex built in the 80s and it really shows. The bed mattresses were the soft squeaky kind you get in a cheap sleazy motel. They let kids with diapers swim in the pool so there were feces in the pool. Disgusting. The customer service in the office was just appalling. Not to mention they charge a $150 US cleaning fee upon checkout. This vacation condo rental is not recommended at all.

joanh830 (Portland, Oregon) 04/04/2019

We had a nice stay in the Poipu Sands section unit #233. It was a top floor unit with a nice balcony, a sufficient number of fans and a portable A/C. Good amount of space for our group of five. There was a parking lot being constructed in the adjacent resort which was very noisy with lots of loud beeping trucks and machinery the week we were there. However, I assume that’s atypical and in general this lodging was a good choice for us.

MV-Luv (Marion, CT) 07/13/2019

We stayed here due to its proximity to NCL Cruise pier. It is an urban hotel that is really a set of condos. Arriving at 9 pm there were already numerous homeless people on the street in close proximity to front entrance, which is an escalator. Our Uber driver told us not to walk around after dark. The woman at the front desk told us, yes, there were numerous homeless out there, but “if you leave them alone, they won’t bother you.” Not the Aloha welcome we were expecting. So the location, other than being close to pier, is really bad and should be avoided. To make bad matters even worse, the hotel is just a set of condos managed by a management company and is not managed well. I agree with other reviews that their employees don’t care because it’s not their property, a common issue with like properties. They know nothing of the rooms. We upgraded to a water view and I posted a photo of the view. Hardly any water and lots of industrial equipment. The rooms are suites, but there is no curtain on the French doors dividing the bedroom from the living space. So it cannot be used as a suite, as someone cannot sleep while your partner is watching TV or even reading in the living area. The room was sparse with nothing to sit on except a low quality pull out couch that slid when you sat on it. No rugs or carpet, our room looked more like a dressing room in Macy’s than a hotel room. The air travel above hotel is very loud and disturbing, and our room had a steady set of loud thumps that came on a regular basis, also very disturbing. As a added bonus, if you stay on the weekend, the restaurant is closed. Not even a coffee bar in the lobby with muffins. Nothing! Instead they give you a map to venture among the homeless outside to find a nearby Seven Eleven or Starbucks. The TV operation is also incomprehensible to operate with a explanatory card providing numerous sets of codes to just turn it on. It didn’t work the first five times we tried to turn it on. The simple on/off switch on the remote does not work normally. In short, I would avoid this “hotel” as it is not a hotel at all and is not safe at night. Need to take Uber to dock anyway do I would recommend staying at a real hotel in a safe area that has basic amenities that this place lacks.

guy d (Hamilton, NZ) 07/08/2019

We stayed here as it is closer to the airport than most hotels in Honolulu. Unfortunately we found that the rooms are run down. The walls in the rooms are in poor condition and the bathrooms are extremely dated. Our suite was very clean and the carpet had been shampoo'ed recently. A large bed as advertised. There are some good restaurants in the neighborhood (10 minute walk). The pool is very basic.

T4127SMjohnc (Sydney, Australia) 06/17/2019

Paid for a corner suite with a king bed, get in the room, has two singles. When we raised it with the staff we were told not there fault, they don’t know what are in the rooms.... got moved to a room which was half the size with half the features and no compensation... told we would be called if a room matching our reservation came up (we were staying 4 nights) guess what no calls... I would of let it go if the staff could of admitted the fault and apologized, instead all I got was it’s not their fault and they don’t know what’s in the room... clearly not true! Would not recommend booking here... no guarantees you will get what you paid for! At least our friends on the same booking did... half right!

James M (Hilo, Hawaii) 06/16/2019

Chinatowns night scene is really happening now and this puts you within easy walking distance. Yes, you have to pass by the "street life" of Fort Street Mall but, hey, that's life in the city. Aston has a good product here, especially if you want to be convienent to any business, government, or the most interesting restaurants in Hawaii. Hint: there's a good supply of VR in this building as well.

gtrimelo 06/06/2019

I have had several opportunities to stay long term at the ASTON and each visit and experience has been great. The staff will greet you each morning if you are engaging with them. They will go out of their way to address any questions or concerns you have about your room, your stay, local destinations and directions to anywhere you want to go. They will even make arrangements for a cab which will pick you up right out front but understand if you want to take Uber or Lyft instead. Now for those who have made comments about the neighborhood...lets say that the neighborhood at night is no different then any large city you have visited and yes there are homeless but they have never approached me during any of my stays like in some big cities (SF, CHI, ATL, NY) I have been to and I feel totally safe. Now for the rooms, yes they may not meet some peoples expectation and the hotel is working on improvements and upgrades. The rooms are clean, large with Flat screen TV in bedroom and sitting room not to mention having all of the amenities a person needs who wants to cook for themselves during their stay. And if you are missing anything the staff will promptly make sure you have what you need or replace what is missing. If your room does not come with a washer dryer the hotel has a laundry room onsite with plenty of washer dryers. Not all rooms look out to the water so make sure when you book mention the type of view you would like and how high up you want. The staff will make every effort to accommodate your requests. For those who are noise sensitive, yes you might hear an occasional siren but where can you go in a downtown setting that you cant. Even in Waikiki you have lots of noise. All I can say is don't be discouraged by the reviews, check it out for yourself. Google Earth the area and see for yourself. I often walk late at night and see many local runners taking advantage of the less congested nights to get in a run. Did I mention there is a 24 hour Fitness just down the block. Did I mention there are three Starbucks within walking distance. And for those with a fast food on your mind a McDonalds and 7-Eleven plus many local eateries like L&L Hawaiian Barbecue for a taste of the island. Oh and don't get me started on the fresh doughnuts just across the street. They open early and the selections is fantastic. No one thought to mentioned that there is a Walmart, Walgreens and Longs drugs within the block radius for those items you left behind. Lets not forget Ross for clothes and just a short walk is a Safeway grocery store. Sam's and Costco are also a short walk or Uber if you don't like to walk. In my opinion the Aston at the Executive Centre Hotel is great destination to stay if you have business in the downtown area.

Cassandra T (Toronto, Canada) 07/07/2019

We stayed here for 10 days in the middle of June. We had a one bedroom condo with two bathrooms. The room was spacious and clean. We had a kitchenette which was a great way to save money and take a break from eating out. The grounds were maintained and the location was amazing. You are walking distance to many restaurants and beaches. The staff were friendly. I recommend booking excursions with the Expedia rep in the lobby, he was super nice and helpful. I would definitely recommend staying here if you are planning to visit Maui.

Beajoy19 (South Kingstown, Rhode Island) 07/02/2019

We stayed in a Deluxe, 2 bedroom with partial ocean view for 6 nights. The property grounds were attractive & well maintained. The staff was pleasant & although we didn’t have but one request for a clean blanket to replace the stained one in our room, provided us with good & friendly service. The request for the blanket was NOT met in a timely manner. However, with a fresh coat of paint & better insect/ pest control in the rooms, the rooms would be much, much more pleasant to stay in. The bathroom & kitchen had very tiny crawling insects even though they came in and sprayed at our request one day while we were out. We also had a very large spider in our bedroom that we couldn’t catch on the last night of our 6 night stay. Although the rooms overall seemed clean, the glass sliding doors & other vertical surfaces & mirrors had fingerprints, indicating to me that the rooms aren’t thoroughly cleaned. No attention to detail when it came to cleaning these things. They could rate 4 stars if they took care of the above. However, I’d rate them between a 2.5-3 at best.

X172FEdonnab (Stanley, Kansas) 06/21/2019

Pros: We booked a one bedroom for one night here while waiting to get onto our timeshare resort. They upgraded us to a deluxe 1-bedroom with a kitchen. The double shower was nice, but it was in the extra bathroom, not the master bedroom (thAt had a tub and shower.). All the utensils, dishes, soaps, shampoos, detergents and towels we needed were supplied. Coffee, sugar and creamer was also in the unit. Even plastic storage containers. The unit was nice and clean, and the air conditioner worked well. They even gave us a complementary box of macadamia nut chocolates. The desk personnel were very accommodating and friendly and check in was streamlined. We also got a card for unlimited DVD movies. They had a small but not crowded pool, but we didn’t have time to use it. It is in nice location with lots of shops and a grocery store within a mile or two. Foodland, the local grocery store, had fairly reasonable prices considering it is Hawaii. We just took advantage of their sales. Just be sure to sign up for their rewards card, A very simple process. Also I learned that on Thursday’s they give senior citizens a 5% discount. Make sure to bring your own grocery bags or you get charged. However you get 5 cents back for using your own. Now the cons: We had issues converting from Cable TV to the DVD source. They use a game boy device and since we are senior citizens, it was difficult to figure out. A maintenance worker had to come up and show us, but his English wasn’t too good and we still had a hard time with it. The outlets in the bedroom were minimal. Only on one side of the bed, and there were no USB ports for phones and other devices. We also had an issue with ants, so I kept all food and supplements in plastic ware and ziplock bags. This seems to be a universal problem in Hawaii as we had ants in our Big Island condo as well. Just make sure you bring lots of ziplock bags for food. Even for your medications. Overall, it was a very nice place

C L 05/29/2019

Very nice condo project, good amenities in the unit. Clean. It is OFF the beach however, across the street and depending on which building you are assigned, you may have quite a walk just to get to the road. Good location, although traffic can be a bit over the top. Good pools, parking was difficult.

secauley (Denver, Colorado) 05/27/2019

Some reviews of the Maui Banyan are bad, some are great. We had a wonderful experience! The key is to remember that each condo is owned by an individual. So some are really nice and some are not. I would suggest that you make a reservation, then call the front desk and talk to them. They know which units are in good shape and which ones are not. Get their advice. The unit we were in was recently remodeled and everything was awesome. We had a nice ocean view, near the pool, and it was a quiet part of the property.

Laura S (Seaside, California) 07/15/2019

My husband and I enjoyed our stay at the Banyan. Our room was clean, comfortable and the whole staff was great. We would definitely stay again. The Banyan is just a short block up from the beach. This property has a self-serve washer and dryer for convenience. Don't miss the Banyan Breeze coffee shop on site. Excellent coffee, muffins, service and fantastic strawberry dole whip.

473keithc (Mattawan, Michigan) 07/08/2019

My family and I totally loved our condo at the Aston at Waikiki Banyan! Accommodations were clean, comfortable and quiet and everything was in walking distance! We visited the zoo, Hard Rock Cafe, International Marketplace and of course those wonderful beaches! We enjoyed breakfast and lunch in the condo most days and eating out for dinner most evenings! It was a fun week for the whole family!

nonea (roswell) 06/23/2019

This was our home away from home for 4 nights. The room was clean and up to date. Bed and furniture comfortable. Elevators clean. Nice view. Pool area nice. Staff friendly. We never heard our neighbors, if we had any. We were driving a rental car and there was plenty of parking in garage. Located towards the Diamond Head end of Waikiki Beach. Short walk to beach, zoo, and various restaurants, even a Domino's and Denny's within walking distance. Bus stop close by. If we are back in Hawaii we would stay here again.

annakaiser362 (Kansas City, Missouri) 05/31/2019

This was a quiet resort even though it was only a block from the beach. I traveled by myself on this trip to Hawaii and everyone was quite helpful and courteous at this resort. My room was clean and met all my needs. I walked a great deal and loved the convenience of the resorts location. Will be staying here again this year or next.

Sam C (utah) 05/24/2019

My wife and I together with two adult grand children enjoyed our stay at the Banyan. We booked separate rooms for the grand daughters. The people who run the front desk were always so nice and friendly. Very accommodating and helpful. The rooms were very clean. The rooms could both use some maintenance as they were getting a little worn out. The pool was closed for maintenance. Parking is an additional cost. The workers at the front desk helped us to get a discount on the parking...just another example of how nice they are. This is probably one of the best locations for seeing to all that there is around Waikiki. Plenty of places nearby to eat, shop, visit. Public transportation is very close and inexpensive. We liked it well enough to book a room here in October on our lay over to Tahiti.

Akakelsy 07/15/2019

Just finished a week in Maui with my significant other at this hotel. The pros: location, location, location! Situated right on Kaanapali Beach, you are steps away from one of the most gorgeous beaches in the world! The strip of beach also hosts many other hotels and eateries and right next door is a shopping center for any needs :) Was fortunate enough to get a high floor ocean view room with a lanai that boasts one of the most gorgeous views! Spent lots of time watching the sunset and sunrise in the comfort from the room! House keeping did a wonderful job each day but the hours varied from morning to late noon but did not matter since we were out most of the day! Cons: Aside from the gorgeous views, location, ect, my significant other and I had a few negative experiences. Right when we arrived we checked in and at the counter the customer service was not that nice. Ahead of us a family had received necklaces and happy welcomes, as we stepped up to the counter we received less than that and no orientation of the hotel. My significant other felt that we deserved the same encounter as the family ahead but I just brushed it off as oh, maybe it’s because we were traveling as two and we did not have our bags as we had left them in the car until we checked in or that necklaces and welcomes were a special occurrence on some occasions. But we then brought our bags and passed through the lobby again to see if they would greet or give us welcomes, they did not. We had no notion of how to use towel service at the pool, no orientation of water/coffee that was available in the lobby, ect, we had to come back down to get necklaces late at night just to ask because we wanted a token to remember our trip and come back again to ask for a do not disturb sign. The location and beautiful of Maui was perfect but the customer service we encountered was lacking. We were hoping for welcomes to a hotel and state we had not been, but check in was merely a here you go and your room is that way. We were highly disappointed in the front desk crew, at least put on a smile or go over the main hotel amenities! Never had we experienced this and we stay at a lot of hotels during our travels. If you can get past mediocre customer service this hotel boasts beautiful views and location with a hotel that’s not crowded, and solely based on that we would return as long as it’s a high floor ocean view room. Other good things: we were celebrating our anniversary and we entered the room to chocolates! I would say this hotel would get a 5/5 from us IF the front desk employees treat every hotel guests with smiles and actually take time to explain hotel and amenities ect. We will be back for the views and comfort and location of the hotel, but we were very disappointed in service. If this hotel wasn’t located in Maui, did not have beautiful views, and was not on the beach we would not be back.

goldcanyonbb (Phoenix, Arizona) 07/12/2019

Top floor corner suite, beautiful views, was very nice. Two bedroom, 2 bath ocean front premium condo. Expensive but nice. Full Kitchen, had beach chairs and umbrella's. Great location, close to Black Rock for snorkeling, Whaler Village for shopping, and plenty of choices for meals.

Albert T (San Jose, California) 07/05/2019

At this resort, the condo is very clean, has a great ocean view, and exotic landscaping. It comes a fully equipped kitchen for convenience and saves money for the family. In fact, they even have a laundry room for the guests! The beach is beautiful with its soft and smooth sand. You can walk with bare feet without being afraid of getting cut. The staff is nice and helpful but we especially like Ben Marlin at concierge desk. We came on the week of Independence Day and were told that most of popular shows/attractions have been booked. However, when we talked to Ben, he went out of his way and willingly spent his time to find us a good deal. Without his help, we would not have a perfect vacation! We highly recommend him if you happen to stay at this resort.

Tally2005 07/04/2019

Walking distance to beach and black rock. Walking distance to Whaler's village (Mall). 10 minutes driving distance to Lahaina Village. The room was great! We reserved Garden view, but it was a partial ocean view! Everything we needed to stay like a HOME was in the room. We really enjoyed grilling outside and jumped in the pool and jacuzzi everyday. Pool towels were provided by the hotel and we could exchange anytime we wanted. The room kitchen had basic needs to cook. The room service was everyday and they changes basic towels in kitchen and bath everyday. We had access to washer and dryer for FREE in each floor and that was great! I'd love to return to this condominium again!

Alexandra M (San Francisco, California) 07/03/2019

Overall, the room, customer service, amenities, and the strip of beach directly in front of the property were disappointing and we saw numerous cockroaches in the building; however, it was a very calm and relatively adult vibe, the proximity to whaler's village was nice, and it was nice to be in a condo with a kitchen. But there are several properties on Kaanapali that fit that bill, so I would not stay here again, if I had other options. I would not book this property through costco, hotels.com, tripadvisor, etc. - I would only book direct through an owner so you know what you are getting. However, the service, amenities and beach leave a lot to be desired compared to neighbor properties. After another resort canceled our reservation without notice we booked a studio on the 10th floor in the Molokai/north tower with a view of Black Rock (not facing the inner courtyard) through costco travel. This was not ideal, but we had very few options. We were assigned a random studio and it was not upgraded/premium. Overall it was extremely dated with calcium and grunge build-up, badly damaged furniture, mold/gunk in the horrible fluorescent light fixtures, and total lack of any art or decor to make it feel a little like home - just a very bare plain room with old and damaged furnishings. Very disappointing. We asked to change rooms and they were unable to accommodate our request, which was also disappointing - but turned out to be par for the course at this property. Redeeming qualities were that the bed was comfy and new, so that helped a lot. The sliding doors to the patio were also really nice, and included a screen so we could sleep with the doors open without letting in bugs. The room was very large and spacious. The view of black rock was nice, but directly below, you just look out onto the top of the hotel next door, which is unsightly and kind of obstructive. Unfortunately, there is a pretty loud AC unit on top of the hotel next door (Kaanapali Beach Hotel), which was annoying at first and I thought would end up drowning out the sound of the waves - but luckily we got used to it, and you could hear the waves really well later in the evening when other noise died down. The hot tub is big and nice, well heated and with good jets. The pool is warm but unexciting. The area around the pool is very small and you can't really see the beach. If you sit in there you might as well be sitting at a hotel pool in your hometown (or somewhere that doesn't charge $400+/nt). As of our stay in late June 2019, due to recent erosion of the beach directly in front of the hotel they are not renting out "cabanas" (which are just dual lounge chairs) or letting guests use the single regular lounge chairs - so the only option for the beach is these dinky little upright sitting chairs that are not nice or comfortable. Obviously, I do not advocate contributing to erosion, but if a nice stretch of beach and beach chairs are something you are looking for (which I was), I would stay at literally any other hotel on Kaanapali Beach (KBH on one side up to Sheraton, and Westin on the other side all the way down to Hyatt is not having this erosion problem to the degree that the Whaler is and they all have their beach chairs out). Plus, they don't have a lot of the upright chairs, so they ran out our first two days (and ran out of the tommy bahama folding chairs that they rent for an exorbitant price) and all pool chairs with umbrellas were taken. We were stuck baking in the sun all day. They charge $20 a day for a sand umbrella (with no chairs) - but were also out of these. When they finally had them back in stock a few days later we rented an umbrella for 2 days at $40 -- which is just absurd considering how terrible their seating situation had been for most of our trip. Total rip off and pool/beach staff really didn't seem to empathize at all or care about our day /enjoyment of the beach. One would think they could comp us an umbrella or reduce the fee given the circumstances. When we initially arrived around 10pm, we were told we would need to hand carry all of our luggage to our room ourselves - no bell person and not even a cart to use. That was a disappointing and rather abrupt welcome. The grounds are pretty mediocre looking. Other than the cleaning staff (which were good), we barely ever saw staff, but they were not helpful at any point when we needed things. Proximity to whaler's village is nice - but it's no more than a 5 minute walk from any of the hotels on this strip of Kaanapali beach, so this is not unique to the whaler.

Luciano S (Harlingen, Texas) 06/19/2019

The resort is conveniently located near the Lihue airport and is indeed on the beach. After that, it's kind of what the title says. The place is dated and in need of a face lift. The rooms are kept clean and have the bear necessities amenities. However, the bathrooms are small. I can, however, see this place blossom with adequate renovations. The beach is narrow and very rough. I'd recommend water footwear if tempted to dive in the ocean. The best part of it are the grounds that are kept pristine clean and cosmetically attractive. The pool, hot tub and pool bar are cute in their own way. As far as I'm concerned, it fit the bill for a short, one night stay.

Angie M 06/17/2019

I stayed at the Aston Islander on the beach and had different expectations. My travel agent failed to mention a car is a must. Without a car I was stuck not only at the airport but missing out on sightseeing the island. I reserved a room with patio and a partial view to the beach. My view to beach was obstructed by a tree and construction to the next building. The room is nice and spacious, but the cover to the air conditioning was taped and I was hoping it held up and the large piece of plastic does not fall on my head while sleeping. The bathroom- shower was very spacious but when showering the floor flooded as there was no door. There was also a large tumbleweed of hair left in the shower from the previous person. The hotel is older and with the $$ being charged it should be more updated. The beach was littered with driftwood and in order to relax and swim we were required to walk to a different area. The grounds were kept very nice and the staff was very friendly.

jillwG8390TC (Wellington, New Zealand) 06/17/2019

Great location - close to airport and was a great base for us to explore the whole island from. Free parking and vouchers for lemonade and coffee were a bonus. Room was clean and tidy and pool was nice.

LynnSzczepanik (Joplin, Missouri) 06/16/2019

First of all this hotel has a great location. 15 minutes to airport, wonderful place to base day activities from. The beach was beautiful! There were times we were the only one’s on the beach. We swam in ocean there. So did many others. Music at bar quite and relaxing. Rooms very very clean. The coconut marketplace is only a short walk. All kinds of meal options at the ABC store there. We had an amazing prime rib dinner for $13.99. We loved this hotel. Pool and spa very clean. Grounds well maintained. Don’t be afraid to stay here it is amazing. We were in the 3rd floor but didn’t care since we had an ocean front room and view was amazing. It was no big deal to carry our luggage up the steps. Never had a problem with parking. Lots of parking spaces. Loved the quaint traditional Hawaiian hotel!

Piolina (Atlanta, Georgia) 06/09/2019

The hotel is conveniently located close to the airport and near attractions so it makes a good base to explore the island (although you will need a car). The free shuttle from/to the airport is a bonus. Be careful with your room selection. We had booked an ocean view room and it turned out to rather be a garden view (facing the pool bar) so we had to request to change rooms after two days. The second room had a true ocean view and was much better. The place is a bit run down, to be honest, and beds are on the smaller side, pillows not so comfortable. Other than that, it is right on the beach, it's clean, the toiletries are very nice and it is pretty quiet so sleep quality is great. There is a strip mall walking distance with shops, groceries and restaurants. And we really liked Frank, the concierge, who booked us really cool excursions from a luau to a helicopter ride. All in all, a very pleasant stay.

R3280TIkellyr (Selinsgrove, Pennsylvania) 07/15/2019

We stayed here for 4 days on our recent trip to Maui and it was wonderful! We had a full kitchen with a dishwasher (came in handy when we didn't want to leave to go out to eat). The bedrooms were a decent size and both had views of the ocean. The bathrooms were clean and it was nice to have two so the kids could have their own space. We also had a washer and dryer right in the suite - came in handy to dry bathing suits before our flight home! We had a balcony that overlooked the ocean and one hotel pool below (there are 2 pools). The hotel has a restaurant and bar, not a fancy menu but it was really good and had something for everyone. Both restaurant and bar are next to the pool. The hotel has various activities throughout the week that they invite you to participate in, we didn't because we have teen boys and they weren't interested in learning how to hula, make a lei or learn to play the Ukelele - but the activities are varied and wonderful if you would like to take part in them. There was also morning yoga right by the beach! There are a few shops also located on the premise - clothing, souvenirs, art made in Maui. Each day there seemed to be something new going on...we ran into some local artists with tables of items to purchase in the lobby, where we purchased a hand-carved tiki! It seems like a wonderful hotel for adults and kids of all ages. There is a small courtyard where they had cornhole and a lawn-sized connect four game. We would stay here again in a heartbeat.

RoadyMan (Toronto, Canada) 07/14/2019

This was our spot for 6 days while visiting Maui. The grounds were very nice and the front desk was very friendly. The lobby is nice and open with a continuous breeze. They have a water refill station so you can re-use your water bottles. There is a cafe for coffee and light breakfast items. They also have a very well stocked store to get just about anything. When we checked into our room, we had a problem with the A/C, but they did a great job of accommodating us in another room. The rooms were nice but quite dated. The kitchen layout was nice and clean. The units can definitely use some refreshing. I found the shower head in the bathroom to be unusually low. If you are less than 5’ 6”, you are ok. There are 2 pools. We found the yone closest to the lobby to be more family oriented where as the one near the ocean was more for adults. They do provide towels and you need to use your towel card to replace towels each day. Our rooms were tidied up each day with fresh towels. If you want to buy food, there is a convenient super market across the street. Our first meal was at the restaurant and must say was very tasty. The service too was great. We wanted to use the gym and was disappointed to find that it was an additional charge. They also have a yoga class, but that too was a charge of $10. There is ample parking for your car but there is a daily charge. Overall we had a nice experience but our only real disappointment were that the rooms were very dated.

DickieRobbo (Sydney) 07/04/2019

We stayed in a penthouse studio condo, which had amazing views across the Neighbour hotel to the water. The apartment felt very spacious for the 3 of us (2 adults, 1 child) and the kitchen was amazing - I’m sure it saved us heaps in eating out. The two pools were great, particularly the garden lagoon pool for kids. It’s a short stroll to nearby hotels and restaurants and the supermarket is right across the street. There are food trucks just outside the hotel for another great food option. Would highly recommend to anyone that’s considering somewhere a little quieter to the big resorts

medanne1 (Lahaina, Hawaii) 07/03/2019

Have stayed several times with youngster who had a blast in the pool. The grounds are well kept. There are options for extended family stays also. Close to small shopping center and grocery store. There are a few restaurants as well A natural foods deli is at the North end.

CO-Matt586 (Monument, Colorado) 06/25/2019

This hotel is a really great bang for your buck. The rooms are technically owned by individual people but the hotel maintains and operates it all. The rooms have complete kitchens which is a great way to save money on food. Rooms are a bit dated but they are kept clean by housekeeping. Thee staff is very kind and helpful. There is a grocery store across the street with basically anything you would need. There isn’t really a beach to lay on at this hotel but you are a 5 min drive to a couple of great beaches with free parking. The hotel has (2) pools one is better for kids that’s the other but both are nice. There is a restaurant on the grounds which has great food, a bit pricy so I wouldn’t plan on eating there more than a couple times if you want to save money. Tips: -Rent an umbrella for you stay to take with you to the beach. -Bring cooler to the beach and pack food and drinks. - Do not leave any food out over night in kitchen you will have ants in the morning. Put most everything in fridge. This really isn’t a big deal just knowing how to live in an island environment.

Philip S 06/28/2019

Stayed here for a week with the family. While the building is a bit dated, and shows it's age here and there, it was a great experience. My kids loved the fact that the master bedroom had a bed that was a little too firm for my liking. I ended up in a twin bed in the other bedroom. The view is amazing and with the ocean front room.

Michelle P (Asheville, North Carolina) 06/21/2019

I rented a place for 5–two bedroom, 2 full bathrooms, full kitchen. Very clean. Unusual for apartments like this is they also have maid service daily. Staff couldn’t have been more friendly and professional. I believe all have ocean views. Pool. Central location. Parking: plenty and free Price: competitive to other like rentals WiFi: strong Kitchen: all plates, utensils, pots/pans needed (seating for 6 in eating area) When sourcing places in this area, make sure to compare to this property before making your final decision.

Craig T (Plano, Texas) 06/12/2019

We had a great stay here last year, so much so that we decided to return this year. The staff was great this year in helping us get the ocean-front room that we wanted and went above and beyond to accommodate us when we decided to extend our stay an extra day (staff had to do some shuffling to make it happen). The landscaping is beautiful. We love leaving the sliding doors open at night so that we can hear the waves rolling in. We highly recommend staying at Kona by the Sea.

Paola Z (Huntington Beach, California) 06/04/2019

This return visit was predictably lovely...maintained grounds, comfortable quarters, fabulous view. What was new was a ghostly encounter in the elevator. No, am not joking. Apparently it's not just the view that takes your breath away.

isudeb1 (East Peoria, Illinois) 05/29/2019

We were celebrating our 40th wedding anniversary here in Hawaii. What a beautiful view each morning to look out from the lanai to see the waves breaking. We enjoyed the condo and it was very nice. Great staff and friendly service. The pool was well kept and the grounds were nice. It is in a great location to explore the island. It is nice to have facilities to fix breakfast and enjoy the mornings.

55kellyb (Laguna Hills, California) 07/13/2019

I really didn't want to do a positive review, because I don't want the prices to increase and make it more difficult to get a room lol. BUT...they just do such a great job here. All of the employees seem genuinely happy to be there, which says something. One of the gals at the front desk I think has been there 30 years! All of the rooms are ocean views- you cannot beat the view. My main goal in searching for a place to stay on either Maui or Kauai was the view. The condo had everything we needed. So for the husband to watch a little TV in the AC and the teenager to do the usual "hanging out" on her phone- they could both enjoy the views from inside with the huge windows, while I had coffee or wine on the balcony. You are so close to the ocean it's almost too loud to sleep with the doors open lol. If you're looking for a fancy pool with restaurants, etc, this isn't the place. There are plenty of those resort style hotels surrounding this property. The Mahana does have a nice pool and plenty of people enjoyed it. Lots of seating around it with grass and lounge chairs nearby before you are on the beach. They also have very clean BBQ's near the pool and then along a path. My husband was impressed with how nice they were. The beach itself doesn't have a large sandy area, but a very short walk south gives you access to a nice beach for sunning, some shade, swimming, and snorkeling. Also Duke's is right next door as well. The rooms are quiet with very little neighbor noise, and the balconies are very private. There are food trucks nightly right across from the Times Market and all is in walking distance. ABC store is next-door, and this one also does eat in and to go foods. Just a short walk beyond ABC is several restaurants with good food as well. It was great to be able to pick up food and eat and enjoy the views from the condo most nights! We also did take and bake pizza and salad from Times to save some $.

Saltcreekbch 07/12/2019

Our first stay at the Mahana was not in this unit but in another unit nearby on the same floor with 2 bathrooms. While we loved the view, (and the 2 baths) the owners had a property management company handle everything and unfortunately it just wasn’t very well maintained. The faucets leaked, the bathroom doors were warped and difficult to close, the bedroom drapes had mold and the toilets ran and were noisy. Additionally, the shag carpet in the bedroom was very old and dated and a bit crunchy. (Ewww!) So we decided to give unit 406 on the same floor a try. What a difference it makes when you rent directly from an owner who cares!! Dianna the owner, is such a joy to work with. We felt so welcome from the very start. Unit 406 is even more beautiful than the photos. And it what we really appreciated was how immaculately clean it was. Every appliance was very well maintained and although every last detail was designer perfect, it had an undeniable warmth that felt like home. In fact, we were so crazy about Dianna’s home we rebooked with her for the same time the following year before we even checked out. We have stayed at many ocean front condos up and down the in Kaanapali coast but this is our absolute favorite!

pattywacky (Clovis, California) 07/09/2019

We had a lovely 10th floor room. The location is great - away from the crowds of Lahaina and Kaanapali, but an easy drive to those locations. This is a quieter hotel - no over the top swimming pool with water slides, etc., but for a nice, relaxing vacation, it is ideal.

Erin B 07/07/2019

awesome views of the ocean very close to beach good restaurant near clean big enough room for everyone cool view of the mountains relaxing pool & hot tub grocery store close by big patio overall great experience!

Jean L (Vancouver, British Columbia, Canada) 07/02/2019

We stayed in suite 518 and loved the great floor to ceiling views! The Balcony is decent size. We spent many evenings enjoying our dinner and watching the sunsets. The suite was fully equipped in the kitchen . We even had condiments and essential supplies for the bbq. The bbqs are down near the pool and are gas ...so easy to work ... no mess involved. In suite laundry was a bonus. The unit was a bit dated but it was very clean and comfortable. We never used the pool... it’s a bit small. We preferred the beaches and ocean. The grocery store and food trucks were close by only a 5 minute walk . The boardwalk was right behind us and connected to many resorts and restaurants along the way. Nice safe walk that connected to many beach fronts as well. Parking was easy and convenient. We would stay here again.

JCandNC830 (Peoria, Illinois) 07/15/2019

We book at 2 bedroom condo. We asked the manager ahead of time for ground level due to traveler medical issue. The staff was wonderful and help at every turn with anything we brought attention to. Very nice pool. This is not a 5 star condo. It was clean and had a/c ( though not central air). We would stay again. My only real issue was the terrible t.v remotes.... but if that's my only quip....they did I good job...if you want a good location and nice people. Its definitely a good place to stay.

mauiwowie19 07/12/2019

Will not stay here again (Unit #49). We stayed in bottom unit. No insulation for noise as you can hear people walking, talking, opening drawers, using bathroom etc. in the unit above. Unfortunately the people above us stayed up all night many nights throughout our stay. Furniture in living room smelled. Handyman left door unlocked after they had to replace the lanai carpet. Hair drain traps in both shower and tub had hair from previous tenants. Stains on master bath floor and wall (that came off when wiped) so appears they might not have cleaned well. Empty water bottle behind night stand too.

fmae12019 (San Diego, California) 07/11/2019

A nice good resort. Clean unit. Staff are wonderful. Our unit is on the top floor and feels warm in the July afternoon even with the AC are on. Beds are comfortable. A little walk to the nearest beach.

Cruiser293081 07/05/2019

This resort was an excellent choice! The rooms were extremely spacious and well appointed. The nicest accommodations we have stayed in in 20 years of timeshare exchanges. It is not on the beach, so you do have to drive to get to the beach but is very close by. We would definitely stay again!

genehayes (Bullhead City, Arizona) 06/27/2019

Just spent 12 wonderful days here. This property may be older but it is well maintained and updated and very comfortable. Prior to my arrival I requested a ground floor unit due to my bad knees and my wife's back. When I arrived I was informed that I as upgraded to a ground floor unit with an ocean view. The accommodations were beyond my expectations. We had a two bedroom unit with our own washer dryer over 1300 square feet of living area, 2 baths and full kitchen. What a great stay. Every employee on property were friendly, helpful and professional. Best vacation ever.

Sam2484 (Bridgewater, New Jersey) 06/26/2019

I booked this resort through Orbitz. While booking this hotel I paid the price through Orbitz and there was NO mention of resort or destination and cleaning fees. I paid everything upfront through Orbitz and no money was due at hotel (as per my receipt through Orbitz). While at the check-in time, they told us to pay $160 for resort or destination and cleaning fees. As I don't want to spoil my vacation and I paid the money. When I return home, I called Orbitz and the agent checked that on my receipt no where it was written to pay resort or destination and cleaning fees, hence I request Orbitz for refund. Orbitz agent called the Hotel and told me that Hotel manager will call me for this fees. I got a call from hotel manager, the manager was so RUDE, ARROGANT and INSULTING that she started using Humiliating language on Phone that "Everyone stays, every one pays and no one complain", "If you want to pay cheap price then you should stay in cheap hotel". In short, I paid money to hotel through Orbitz, I paid HIDDEN charges of $160 (for the money I paid through Orbitz for Paki Maui Resort + $160 Hidden Charges fees, I would have paid this money to stay in Marriott) and in return I got Humiliation and Insult. I wish this should not happen with others, that's the reason I posting this review. They charged $160 for cleaning fees, we stayed there for 3 nights/4 days, no one came for cleaning, no one came to give us clean towel, there was no cleaning service, but still they charge for something they don't provide service. Please also note, there is NO AC in the room. There were bugs on my bed and in kitchen, when the manager called, I said about the bugs, but she said "Its a tropical Island, hence there will be bugs". No lady we don't pay to sleep with bugs and eat food where bug rest. I will definitely not recommended this resort. NOT AT ALL. I wish TripAdvisor had Zero (0) rating, I would have given them Zero.

desmondc714 (Hayward, United States) 06/20/2019

....there is NO air conditioning BUT there are offsetting gains: 1) Kitchen facilities 2) Safe reef protected beach away, in the morning, it is low tide. Reefs prevent sharks from coming in (shattacks have occurred in Kaanapali Bay). Bottom is sandy with no coral. Can explore tide pools which have small fish. Outdoor shower off facility on hotel property. Not a lot of tourists or locals. Sandy beach is minimal but the hotel has outdoor grills and chairs if you just want to sit around. 3) There is a Times supermarket within a 3 block walk. Across the street is a take out fish taco shop and a local plate lunch shop. About 2 blocks away towards the Times Supermarket is another plate lunch takeout by an local ABC store (it has a gas station) for various sundries Coin operated laundry facilities. A clean restroom in the lower "basement". Parking is free. The front desk closes at 9 pm with NO security or housekeeping staff on site. There were a couple of "drunks" arguing on the first floor and another guest has to "request that they quiet down". Check in is at 4 pm. Old style keys to the room and safe. If you have an ocean view (I was fortunate to get one), you hear the surf at night if you open the glass doors to the lanai...I found that very soothing Property is about 10 minutes south to Lahaina and other major shopping centers. Costco (gas is the cheapest here if you are a Costco member), Target and WalMart are in Kahalui and that is about 25 minutes across the island.

scuffaz (Mason, Ohio) 06/18/2019

This Aqua Aston property is right on the ocean with just steps to a nice reef with lots of wildlife. We spent 10 days here and snorkeled all but one day. It is walking distance to some very good restaurants and shopping. Stop in to Java Jazz for some great food, drinks and music. Try the Fish Market across the street for fresh seafood. The property had a nice pool and jacuzzi with bbq’s for grilling. The only reason we didn’t rate it a 5 is none of the units have AC. That said, its easy to manage keeping cool by closing drapes to the lanai when the sun is about to hit the unit. Ceiling fans help as well. Overall, we were very happy with Paki Maui!! Aloha

USpilot57 06/16/2019

This property offers full amenities in a beach front location. We were six people in a two bedroom unit with awesome kitchen. Cooking for ourselves saved us big time. Give Paki Maui my highest recommendation for friendly staff and welcoming kid-safe environment. Jackson says, “there’s a turtle in the pool!”

Chris W 06/06/2019

Had 3 nights in a condo Good location, about an 50min walk to ka'anapia beach and about a 5min walk to grocery stores. Facilities have a pool, whirle pool and 2 outdoor gas bbqs. There is a grass area for loungers which over looks the sea but there isn't much off a beach. However there is one right next door. Good value

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

Janie4359 (Round Rock, Texas) 09/26/2018

This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.

Redoak1977 (Jamestown, Pennsylvania) 09/16/2018

We spent a week at the Shores. It was clean, roomy, and comfortable. A wonderful condo with beautiful grounds. The staff was very helpfull and friendly. If you are going to be on the Big Island, I highly recommend staying at the Shores.

Ann L (Santa Barbara, California) 07/14/2019

We were so pleasantly surprised by this stay. Our expectations were pretty low because we stayed in a budget Aston in Maui during our honeymoon 18 years ago. BUT... Everything about our apartment here was amazing - the design, furniture, views!!! But especially the service. Everyone was so nice. And the location is 100% perfect - the best part of the beach is right there, can walk everywhere - beach path is awesome, fabulous shopping and restaurants. I would move in permanently!

Daydream49897086751 07/12/2019

The view is absolutely stunning. The location is right in the heart of Waikiki. The beach is right across the street and there is plenty of restaurants and entertainment nearby. The room is unbelievably spacious with a full kitchen and nicely sized bedrooms. The staff was fantastic. You won't regret spending a few extra bucks for this amazing location.

Gary F 07/10/2019

The entire staff of this hotel is better then any we have stayed at in the entire world from the general manager to the front desk girls, the bell men and valets, house keeping and maintience are all the very best

hoangjohnusa (Hayward, California) 07/08/2019

Warm decoration in the living room. Nice kitchen. The bedroom is very comfortable. Free WiFi, Free Parking, Beach towels were provided. Church only blocks away so don't miss Sunday Mass. Water from the refrigerator, ABC store close by. Beach in the front so can swim whenever I like. Will be back. Regards John Hoang

Donna K (Sydney, Australia) 07/08/2019

Love Ashton Waikiki Beach Tower. This was our second stay at this hotel we stayed back in 2014 enjoyed both times but this last time we found the staff to be even more pleasant and all the rooms have been renovated everything is clean and fresh definitely stay here again.

mic242016 (Sunbury, Australia) 07/07/2019

Great location opposite the beach. Small rooms, beds were doubles not queens. We had 3 adults in our room and it was a bit squashy. Small bathroom. OK for short stay. Everything on your doorstep, cafes, restaurants, beach, ABC shops. Clean and comfortable beds. No pool.

Meghanmas7 (Pensacola, Florida) 07/04/2019

Perfect Location to Waikiki Beach. Right across the street from Waikiki Beach. We had an ocean front room and loved sitting on the balcony watching people go by or listening to the nightly music/entertainment on the beach. Room was nice and clean. Vert friendly staff. Perfect location to beach, shops and restaurants.

Mark H (Fredericksburg, Texas) 07/02/2019

We stayed here for our 44th wedding anniversary, and came back for our 50th. We will not stay away as long next time. We had an ocean view room both times, with a balcony that we used to eat take out or just sit out and enjoy the beautiful view and sunsets. We will be back!

Annastacia2012 (Liverpool, United Kingdom) 06/28/2019

I know that we were a stones throw away from the sea but having no pool was a pain and should I go again I would always get a pool. The hotel room was lovely, clean cool and a good size. The reception is outdoors. The hotel is right next door to the McDonald’s. If I went to Oahu Hawaii again I would stay somewhere more remote as the road is constantly busy. It is nothing like I thought it would be. Lots of high end shops. The Hilton is not too far away do you can go and watch the fireworks on the Friday evening for free. Using google maps was brilliant as buses stopped on the road behind the hotel and some right on the road outside the hotel. I would definitely recommend getting day passes which are about $5. We went to pearl harbour using the bus and when we got there it was free to go in, you only had to pay to go in museum part or if you wanted to go in a submarine. We went to the botanical gardens, I wasn’t that impressed in comparison the the botanical gardens in San Francisco we went to a few days earlier which were lovely. Get the bus to the bottom of diamonds head, we walked from the hotel there, up to diamond head, down diamond head and back to hotel on the first day. There was no shade so I would recommend getting the bus. Leonard’s bakery and rainbow drive inn is s short bus ride away also from the road behind the hotel. It’s worth a trip and you could also go the Safeway to pick up some food / drinks while there.

Wendy B 06/22/2019

If you want to be right beside the ocean on Waikiki then this is it. It might be a little bit of an older building but you cannot go wrong. The staff are very friendly and helpful. The front of the building on a high floor is just amazing. You open the curtains and you can see from Diamond Head to the Hilton Hotel. Cannot recommend this highly enough.

waltonmar (Hamilton, New Zealand) 07/12/2019

We booked here for a week as a family of 6 adults and a wee baby. As a family of 3 we had a nice room on the 31st floor, dated but appeared to have all we needed. We realised the air conditioning was broken, a maintenance person was sent to clear the build up of water. It then malfunctioned again and it was realised it needed a new part. We asked for a new room and was given one on the same floor. All seemed well again until the 5th night of our stay when there was a fire alarm early in the morning. However we only knew there was a fire alarm after my father climbed the fire stairs up to our floor to get us out of bed and get us downstairs. The fire alarm on our floor didn’t work! The rest of the family was downstairs and said there was very little instruction from staff on what was going on or what to do - why was there no specified fire warden ensuring everyone was out and safe and giving instructions to guests? I then got a message from mum to stay put as they said there’s no fire. Eventually (40mins after the alarm went off) a staff member came up to our floor to tell us to get out but by then my family downstairs had been told all was clear - very confusing! It was noticed that the other end of our floor was flooded from sprinklers (in our old room with broken air con) and the power was now off. We had no hot water, no way to heat the baby bottles or charge our phones so went out to find food and hot water for the baby bottle. We returned later on to still no power. Still no power at 4pm in the afternoon. We felt unsafe by the broken fire alarm, lack of support from staff and poor communication. We found accommodation elsewhere and packed our bags. On check out staff expected us to pay for that night we weren’t staying and didn’t want to refund the two nights including amenity fees we had now booked elsewhere. In the end they agreed but it was a battle to get to that agreement. Staff were still checking in other guests and they were being given flashlights!!! All guests should have been moved to another hotel at no cost to them, there was no power and fire alarms on some floors weren’t working! The hotel is in a great location, close to walk to the beach and international marketplace. A bus stop to Ala Moana is right around the corner too. The rooms are dated but roomy with a kitchen to cook at home. Unfortunately we felt unsafe there and until proper fire safety improvements are made, I wouldn’t recommend anyone stay there.

Boris S (Los Angeles, California) 07/10/2019

This hotel is located a few blocks from Zoo and Waikiki beach. Hotel has a multi level parking garage that cost $25 per 24 hours. Each floor has own laundry room with 1 washer and 1 dryer ($1.50 each). beach towels are available on Housekeeping floor for free. Small convenience store with a little bit of everything in there including laundry detergent and beach/water activities equipment rental. Pool is on a 4th or 5th floor together with gym. Sauna is currently closed because of upcoming renovation. Stuff is friendly and helpful. A room has a kitchenette with a toaster, microwave, electric stove and refrigerator. All necessary utensils, silverware and dining ware are available. A room has a balcony with a chairs and a small table. Air conditioner in a room a bit noisy. There is 4 elevators in a building. I think something wrong with the way they configured. A lot of guests are waiting for elevator at any time of a day. Service personal are using them for their needs and having to problem squeezing into an elevator with bulky equipment when some guests is there. Management should assign 1 elevator to a maintenance and freight and leave rest of them strictly to guests. But rooms and common areas are clean and well maintained. Nice getaway for a week.

Andrew A 07/08/2019

The last several years I stay at the Aston sunset for Halloween week, I suggest to everyone it's a must do activity, the streets are full of spirit. I usually host a dinner party on the 31st. Aston has grill pits and a full kitchen suites that are spacious some of them have absolutely gorgeous views of Waikiki beach. From the front desk, bell service, and housekeeping they always do a fantastic job and will accomadate me with alot of extras to make sure I had a wonderful stay. I definitely would recommend this hotel and other Aqua aston properties that I frequent stay at yearly.

ClancyCatReviews (Parksville, Canada) 07/02/2019

Clearly Dated out, this hotel still continues to provide a mini-mart, a very short walk to Waikiki Beach, In room dining and even beautiful views of Diamond Head! The Staff were very friendly and the pool was Top-Notch Quality!

klsmith7 (Melbourne, Australia) 06/27/2019

Room 1814 was amazing. The most comfortable bed. Spacious. Great kitchen amenities. Corner room so had views of diamond head from lounge room and ocean views from bedrooms. Definitely would stay here again

filalex17 (London, United Kingdom) 07/15/2019

We really liked staying in this place for so many reasons : - great location: close to the beach, shopping centre, food court... & don’t miss the sunset at the lava lava beach club ! - nice, quiet (when we were there) and clean pools - spacious villa - excellent customer service : we had an issue with the AC in our first villa. I called the office, 20 minutes later an engineer was here. Unfortunately he wasn’t able to fix it, 15 minutes later the office called me back offering to relocate us in a bigger villa and they offer us a discount However small things made I don’t go with 5 stars: - cleaning : I am not the only complaining when I read the comments. The cleaning is really imperfect and must be improved : dirty towels, dirty floors (hairs, dust...). - equipment : understanding we are in a villa we can’t except to have everything but small thing like sponge, kitchen towel, salt & peppers... would be appreciated. - don’t forget it’s not a villa dedicated to be rent, this is someone’s house so you can have some pictures of them in the bedside table... quite strange sometimes... Hopefully they will improve these points, if they do this place would be a real nice place to stay !

Chautauquan (charlotte) 06/20/2019

This was a great area to visit. Our condo had a pool pass to the Hilton complete with a lagoon for snorkeling. The condo was well equipped and spacious. We frequent Hilton Head and it reminded us of a newer pacific version of HHI.

relouie (Tehachapi, California) 05/08/2019

We just got back from a week in Waikoloa and wished the unit was better. We booked our trip through Costco, hoping it would be a well maintained unit. We stayed in a 3 bedroom, Unit 605, and figured renting the larger one would mean it was a nicer one as well. I even called the office at Aston a couple times before we got there, to make sure we would have a cleaner unit, with one of my grand kids beginning to crawl. We checked in later in the day and within an hour of my granddaughter crawling on the living room carpet, her knees and feet were black from the dirty carpet. Based on many other reviews, we thought that beach gear, chairs and other items would be available for our use, but there was nothing in the unit like that. We went to sweep the tile floors and there was no broom. We decided to use the vacuum that was in a closet but the tank had been removed, so we couldn't use that either. There are also no dish towels or sponges, so make sure you bring your own.The garage, several kitchen cabinets and some of the closets were locked so we had to access to those. It appears the owners and property management company take very little care of this unit and Costco will be made aware of this. I hate writing bad reviews but I also want to protect others in the future. As far as the complex goes, it is very clean and the pools are well maintained. We did have to pay a cleaning fee, which is pretty ironic.

MaddieAk 03/31/2019

We rented through Ashton Waikoloa Colony Villas last year and had a wonderful experience. Sadly, this year we had a different unit and a completely different experience. The kitchen was infested with cockroaches. We saw more than 10 in one day. They were crawling under the buttons for the oven, still alive. There was still coffee in the pot when we arrived. Spills on tables and dust in the fans. The furniture was worn and stained. Carpets felt dirty. White sheets had turned yellow. You could feel the springs inside the cheap mattress. Pillows and sheets were cheap. I am not one to complain and spend many trips camping. This was unacceptable.

kimtrainer 03/28/2019

We rented in the Aston Waikoloa Colony Villas through interval international's get away for spring break. The pictures you see on interval's site for their rentals is not what we ended up with. Let's first start with check in. You check in off-site, which is really not a terrible thing, more of a hassle because it's in the Queen marketplace where parking is not adequate and your first time going it's a small challenge to find offices. Secondly office staff is super friendly and helpful and I want people to know that through this ordeal the staff was great especially Emmie and Hailey. Sorry for the spelling. We first checked into unit 1001 and then 1401 and to be blunt we were very appalled that Interval would allow the use of these condos. I'm not exxagerating when I say filthy stained carpets in both, heavily used, dinged up, dirty couches, tables, chairs and then hairs in shower stalls. We spent the night in 1401 but asked again to be moved. Please believe me that I wouldn't take off my flip flops and walk on either units carpetting in barefeet. The next day Emmie helped us find unit 1703, which just happens to be the unit you see on intervals site and it was beautiful. So my suggestion is to make sure you know what unit you are getting and demand to see pictures. Units 1401 and 1001 are not acceptable and I will be contacting interval to let them know about this situation. Everything else about the property is stunning and again a big shout out to the office staff for helping us.

81UTaustingrad (Georgetown, Texas) 07/09/2019

We could see the rain all around but never got wet. Really quiet time of the year, good for me. Tail end of bill fish season, we did not pull one in but another fisherman managed to hook 4. We caught 2 tuna offshore and 2 roosters inshore along with a small blacktip and jack fish. The accomodations were very clean and comfortable, large rooms. Food was prepared fresh and made to order, very nice. We fished off the dock, swam in the pool, ziplined and went to the beach. Had a great time.

julianth0mas (North Walsham, United Kingdom) 07/04/2019

Very friendly and helpful staff, couldn't fault the accommodation apart from a few plumbing issues, we booked the trip primarily for fishing but it also offers some fabulous wildlife viewing on the Osa Peninsula, and indeed in the grounds of the lodge, especially the crocodile lagoon. The boats were state of the art and the crew highly expert to maximise the chances of angling success. It would be hard not to enjoy a visit to Crocodile Bay.

ajtrip223322 06/26/2019

Starting with the staff - Never have i seen a more dedicated and more outstanding staff, From the kitchen staff to the dinning room to the front end staff amazing. The captains and deck hands have there stuff in a row with years of experience and it clearly showed! Great Trip and thank you to all.

Peggy B (Asheville, North Carolina) 05/22/2019

We visited Crocodile Bay Resort to attend a wildlife photography workshop. The whole place was perfect. The extensive grounds provide habitat for monkeys, macaws, crocs, many other kinds of birds and other tropical creatures. The rooms are large and comfortable. The spa is beyond relaxing. The whole staff goes above and beyond to make guests feel welcome and cared for. I would love to return.

Sharon H 05/07/2019

Thanks Crocodile Bay for a great 30 th Wedding anniversary trip. Caught 6 new species of fish. Including a 110 lbs pacific sail, 2 dorado over 60 lbs And some nice rooster fish. Olympia and staff went way beyond my expectations for the surprise private lunch On a private beech for my wife. The rooms and food is great. You won’t find harder working resort staff,eco tour guides and captains anywhere. We will definitely be back. Thanks Crocodile Bay.

danatsuchitori (Honolulu, Hawaii) 06/07/2019

This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.

Nomadgirl1946 (Batehaven, Australia) 05/31/2019

Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds. First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs. Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged. Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money. An old motel but clean and tidy overall.

m0anikeala 05/07/2019

Location is great, but don't think your getting the best of the best. Front desk desperately needs a new desk, roof, furniture, clean windows, etc. As for the room, I didnt even want to stay here after witnessing nothing but stains, nasty vents, shower was moldy, and room smelt of mold. Stove looked outdated MAJORLY, and the room just smelt out. From what I was told from an employee, they weren't able to get an update on the resorts, cause their sister resort needed to get done BEFORE this one. In my opinion, this resort should have been the TOP one on my list to get replenished and fixed! BEWARE!!

mraloha67 04/02/2019

Mold was growing on the inside of the bathroom door. This makes me wonder if the have cleaned their Air Conditioning system ever. The room had an unpleasant odor. They make you pay an additional fee to use their WiFi and facilities when you check in.

John W (Saskatoon) 03/28/2019

We enjoyed staying at the Ewa Hotel because of their rates and the distance to Waikiki Beach. We arrived before our room was ready, and had no problems leaving our bags there till our room was ready. The hotel is 2 blocks from the beach, which made it close enough to easily walk there, but far enough to avoid some of the noise. The hotel also offers a sun deck on the 8th floor, which is a great place to enjoy a cool drink and take in the rays.

Samantha G 07/12/2019

I was looking for a one night stay for my family and I because of our flight being cancelled. The customer service is okay but the hotel overall needs a remodel/upgrade. The hallways are very old and dirty, the carpets are dirty and have stains. I asked for a two queen beds and I got a king and a pull out sofa. I was willing to stay and tough it out because it was just one night. Although as I was pulling the pull out sofa into a bed I accidentally pulled a sheet and I saw a BED BUG crawling in between the sheets! I immediately grabbed my kids and our stuff and ran out. When I told the front desk they just said sorry and gave me my money back. Although in the end I was stuck scrambling to find a hotel room last minute. PLEASE DO NOT STAY HERE UNLESS YOU WANT BED BUGS!

free0ne (Seattle, Washington) 07/09/2019

Clean room and very convenient location for traveling around the Island. Lots of resturants within walking distance choose from. Nice pool and fitness room. This was my third stay at this hotel. I will stay here again.

Dumpasoar (Calgary, Canada) 06/21/2019

Rented a suite, very nice place the only thing was dirty pots and pans in the kitchenett. that was kinda gross. They play the theme from Hawii 5-0 on all the hotel tv screens, kind of amusing, as it was used in the opening credits of the TV show.

22happytravels (North Sydney, Australia) 06/20/2019

Have tried numerous hotels in Waikiki as we pass through, and keep coming back to the Ilikai, we stayed in an ocean view room on the 23rd floor, it was large, well appointed with a good kitchen, and sitting area,bathroom and balcony with stunning views, easy walking to the Ala Moana.centre, they do offer complimentary shuttle which we used and the driver was a font of information, giving details of where shops and supermarkets were located on his route. Staff are friendly, they offer complimentary beach chairs and towels, There is a convenience store in the lobby that has all the essentials including hot coffee and danishes for breakfast, and wifi was good. No complaints here we will be back

margieogawa206 (Seattle, Washington) 06/18/2019

In December 2018, I booked a two-bedroom suite at the Illikai for a friend and I. I ended up changing the dates of my stay. I tried to make the date change online but had difficulty with the site. I used the hotel website's "chat" function to get instruction on how to revise my dates and rebooked. After staying at the hotel during the revised dates, the Ilikai charged me more than $400 for the room they said I did not cancel. I explained about changing the date online. I had a 45 minute phone call with a manager from the hotel about the charge. He did not care that I had a history with the hotel nor that he risked losing a customer nor that I had stayed there later that week. He showed me no "aloha" spirit. It is unlikely I will stay there again especially given the abundance of other wonderful hotels in Waikiki.

djpmdp219 (New York City, New York) 07/13/2019

The hotel is nicely located. Not on the beach but walkable to beach, evening walks, etc. the staff is really nice and helpful. We left our jackets and they shipped it back to us! Thank you to the staff and to Melanie. We did not use the pool and fitness room but it’s nice and saw other using it. I have the last circle to make it 5 star based on the staff.

587miyuki 07/06/2019

I spent two weeks here. I stay at this hotel every year. I can not think of other hotels. Because very nice Jessica is at the front desk. She is very kind. She always welcomes us with a smile. We also like the facilities in Luana.The water in the pool is so warm ,my daughter swims with pleasure. I stayed at partial ocean view room that the view is very nice. I can see many green trees and the beautiful sea in front of my eyes. Luana's kitchen is very clean and easy to cook. We will stay at this hotel again in next year!

RichardUSMCretired 06/25/2019

Service was outstanding in particular Alexis at the front desk was awesome in getting us a room that fit our family. All facets of the hotel staff were ready to accommodate our every need. Rooms were very clean with comfortable beds and small kitchenette. Sitting on the edge of Fort Derussey it is a short walk to the beach.

Dominic F 06/19/2019

My work sent me to Hawaii short notice. Luana came highly recommended. We stayed 10 days and even though I had to work the last 5 we had an excellent family vacation. Rooms are clean, Staff is family friendly and professional. I would definitely stay here again if my job is mean enough to send me to work in Hawaii again (humor for you). What a beautiful place.

79juden (Newport, Australia) 06/16/2019

We spent a week here. Loved the room, great ocean view, easy walk to the beach and Hale Koa beach bar. Easy walk to down town Waikiki and 5 mins on the trolley to Ala Moana shopping. Guest laundry facilities were very handy. Happy hour free drinks and nibbles Mon, Wed and Fri for guests to mingle. If I was to add a negative it would be the pool closes at sundown, far to early. For the price, you can’t go past the Luana hotel and suites.

Joseph J (Pearl City, United States) 07/01/2019

Room was small. Shower is a stall. Parking is not covered. No meals included. You find out the real price when you check in. The real resorts are in Kihei. The hotel did meet our needs, so if it was calling itself a hotel in Maui I would give it an average, but being they claim to be a resort and jack the cost at the door, it gets a poor.

Christy S 06/28/2019

Overnight stay when arriving late into airport. It was close for taxi transport and back to get rental car with great coffee shops within walking distance. Beautiful view when we walked grounds in morning too.

Chris W 06/06/2019

For what you pay compare to other places it's awesome. Rooms are large with old, but functional air con. Staff and service levels are good. Only had food at the hotel one evening, it was average at best. Some Hawaiian dishes some Chinese??? Beach on your door step and walking distance to grocery stores and other large shops. A good place to set up base on the north of the island.

dkata94598 (Walnut Creek, California) 06/04/2019

We stayed here for one night as we arrived in Kahului late and wanted to get an early start to Hana the next day, so the hotel was convenient. But one night was enough. I wouldn't want to stay here for several days when the beaches and hotels on Maui's west side are so much better. Don't expect a luxury resort. It's a basic, average hotel with small, dark rooms. Wouldn't recommend it if you are looking for a beach resort. go to the West side of maui for that. This place was expensive for what was provided and the "Resort Fee" on top of that didn't provide the amenities that you would expect for a nice resort location. Can't recommend this place.

sylvainl771 (Versailles, France) 05/24/2019

This hotel is located near the Kahuilui OGG airport with a view of the harbor. Common areas are dirty & outdated and carpets corridors are completely worn out! Standard rooms are small, noisy, dusty & gloomy and cost the exorbitant price of $ 178 with no included breakfast! According to Front desk, just pay $ 20 extra and get a suposedely "superior room" located on on the garden side. The "all you can eat buffet" dinner costs $ 23 but neither looks nor tastes good and remains deserted by most guests at evenings!. The outdoor unguarded car park costs $ 5. This place is dreadful and has very poor value for money. Run away or just stay for 1 night! Maui is a wonderful place with so many other accommodations of better quality in the price range of $ 150 to 200.

Juliep20 (Sydney, Australia) 07/12/2019

We stayed here after a longer trip at the 2x more expensive Hyatt Regency only to find it so much better - check in staff really great and genuinely helpful, beautiful grounds and awesome beach. Room was just great super roomy and clean - wish we had of booked this place longer

AndinJim (Dallas, Texas) 07/04/2019

We were so excited to come here, but when we arrived, we were placed in a room by the street, where it is VERY noisy, told we would be getting champagne and chocolate, which never arrived and the walk to the beach was about a quarter mile one way. The pics online are very different then the reality. The rooms are dated, with dirty old carpet, and while online it seemed like all of the property was close to the beach, we realized the pics were only “the best of”, which is not a good representation of this resort. As a matter of fact more than 1/2 the property is by the street. (Please see pic included below or the actual map of the property.) Because it is our honeymoon, we called ahead of time and requested a nice room with a good view. We were told, yes no problem. We now park in the employee parking lot and are facing the street...🤷🏻‍♀️ If I were to rank it against a standard hotel= Motel 6. This was our 3rd time in HI- we will not staying here again.🙅🏻‍♀️

TracyDunson (Colorado Springs, Colorado) 06/29/2019

The property is older and has not done a good job of representing the amount of beach front property that is usable for swimming. The staff was not aloha for an Hawaiian resort. They were less than friendly or helpful. The on-site restaurant-The Beach Club was vey hot and it was a very limited menu. We were told a 15 minute wait time that ended up being over an hour. The pools were very small and full of young kids, so if your looking for quiet in a pool that was only before 10 am. Another guest came on the elevator one evening with a steak he had been out grilling, they wouldn’t allow him an additional 5 minutes to cook it and as a result it was very rare. The sunsets were gorgeous, for this reason I gave it the two stars. And we did have an awesome bar tender named Mark.

thebhik (London, United Kingdom) 06/27/2019

Reading other reviews, I know there's some properties that are owned under timeshare so this review is specifically for the apartment we booked directly with the apartment complex. That being said, from our check in the stay was fantastic. Our host was super accommodating and as it was our honeymoon they were able to provide a complimentary room upgrade as well as bottle of champagne which was a really nice treat! The room was very spacious and very comfortable, the bathroom was incredible where there was a large mirrored room with the sink and then smaller room inside with WC and shower. We were on the ground floor so had a nice little outside area that we could use (note: this was not private per-se where the neighbours had similar access). The bed was super comfortable and I loved the blinds that were fully blackout for a good nights sleep. We stayed on a room only basis but the accommodation has a restaurant on site which we tried and was delicious! It is worth noting though without a mode of transport we weren't able to eat anywhere else. There is a free shuttle bus that comes on a set timetable that does take you down to various points in town where there are many restaurants though - so just if you're looking to eat elsewhere within walking distance it was quite difficult to find. The shuttle itself was a fantastic service! The apartments had 2 pool areas, we only really used the larger one which was absolutely fantastic! It can get a bit busy but that I suppose is to expected, it never got too loud or annoying as such, so we definitely loved using the pool area. The pictures were exactly as shown on the website. The best part is the private beach that is just off the larger pool area, which had beautiful sand! The waves were quite rough so didn't swim much here but we found that quite common across Hawaii. The hotel offers rentals for beach chairs etc but can be booked out so would recommend booking in advance if you want! The hotel is definitely more for a relaxing resort type hotel, so we found it was a bit further out of town than expected (as mentioned above where were couldn't really walk anywhere). We did explore local towns and ended up getting ubers which were quite cheap so wasn't end of the world. Just a thought to consider if being able to walk to local towns is important. For more info and tips of what to do in Kaanapali including Lahaina, please feel free to check out Bhik Adventures as I would definately recommend going to Old Lahaina Luau! Overall, the hotel was fantastic and I would have given it 5 stars, but being a person that loves to have an evening stroll around to local stores I've marked as 4 stars. The free shuttle to Whalers Village though did provide a great alternative!

jenniferwallwill (Stockholm, Sweden) 06/25/2019

We rented 2 rooms since we had a group of 4. They did the best they could to accommodate us since I am heavily pregnant. We wouldn't know if we would be sharing a queen bed or have a room with 2 twins, but they were able to get us with one room with 2 twins so that my friends didn't have to deal with my constant getting up at night. The places were very clean, the staff was very friendly. They were very on top of room services for clean towels and they even did the dishes for us while we were out which was a pleasant surprise. The pools aren't too crazy fancy, but good for some simple floating. Easy beach access with a very nice beach as well. They held our luggage for us since we had a late flight and they have showers for us to still access if we needed them before our flight even though we had already checked out. It is also in a very good location to other fun activities and restaurants. Price was REALLY good for us planning this very last min (3 weeks before we came).

RJandjt 05/12/2019

We stayed three weeks and it was a real home away from home. The staff were very friendly and helpful. the whole experience made us feel very comfortable. Combined with great food and excellent service at the restaurant made for a perfect holiday.

Highadventurer (Singapore, Singapore) 05/09/2019

No complaints about staff and reception, helpful indeed. However the hotel rooms are in need retrofitting starting with carpets. Carpets are not suitable for asian pacific weather. Having tiles or faux timber is easier to maintain. If you are catering for tourists from temperate countries n need to have carpet then at least refurbish. next you have obsolete box aircon with thermostat which keep switching on and off when a certain temp is achieved. Well the periodic auto re start is a nuisance Next you have a basin in the room on the dresser table, and a basin in the washroom .. care to explain why? Above said , many positives such as the convenience store, free dvd rentals (no body has time to watch), lots of eateries nearby, short walk to Moana Loa(also in need of retrofitting as with airport!) If the major retrofittings were done, obviously we have to pay a much higher room rate

BarbarasSilva (Leesburg, Virginia) 05/08/2019

The local is very clean and I felt safe in the neighborhood, close to an Walmart and McDonalds. My room had a microwave and refrigerator, what was really helpful for a long trip (7 nights) but I'm not sure if this is available in all the rooms. Pool has a good size and it was pretty clean, just like the bathroons, the pool area in general was really enjoyable. I was just disappointed about not having breakfast included.

D Y (Honolulu, Hawaii) 05/07/2019

They had a good buffet. Not too many around now. The atmosphere was nice, and the staff treated us well. I like that they had a big variety of food, and everything I ate tasted good! I will definitely come again!

Wayne M (Pago Pago, American Samoa) 05/06/2019

My wife and I arrived @ the lobby around 0730, an inconvenient time far from check-in @ 3:00pm.. Luckily Bill was kind enough to give us a temporary room till our 11th floor room was available....beats sitting around the lobby & it gave us a "home base" to stash necessities/toiletries from nearby Walmart till check-in. Debbie arrived by the time we arrived back and assisted in getting our room early.....much appreciated! We always find it convenient to have breakfast @ the Pagoda & you can either enjoy the ample buffet or order from their menu. Keith/John/Austin were always helpful and cheerfully accommodating which made our stay more enjoyable. Alice and Carlos were helpful as always with any problems/questions we had or assisting with getting a cab. We enjoyed the weekend seafood buffets & the ample offerings are quite tasty & a good deal....my mouth salivates as I write this! We shopped nearby Ala Moana, Walmart and Don Quijote & all are within walking distance from the hotel. There are numerous eateries close by but we ate mostly @ Pagoda.....more convenient as well. Our room was clean, beds comfy, aircon worked fine and we always enjoyed quality sleep throughout our one week stay. I love the ambiance here but it wouldn't be without the great people working there and why we've considered it "home" year after year! Looking forward to another stay in a few months!

ritzstewart 07/15/2019

The tone for the entire stay was set upon arrival. The front desk clerk and the rest of staff greeted my husband, granddaughter and me as if we were family. In fact, each day we felt as though we were in the home of a hospitable, trendy aunt. The suite room we shared was thoughtfully and tastefully appointed. The open air lobby with beautiful and understated furnishings is a comfortable place to hang out. It was a very easy walk to the beach. I will miss the lobby morning coffee service for many days to come. And, the food and drinks at Mahina & Sun's is not to be missed.

Scarlet1611 (Adelaide, Australia) 07/13/2019

The staff at the Surfjack Hotel were EXCELLENT - especially Whitney who went out of her way to help us. We appreciated that we were allowed to check in early - this was so good as we'd just come off a long overnight flight. The hotel is very clean and our rooms were beautifully cleaned each day. We had 2 separate stays here during our holiday. We initially stayed in a one room bungalow, then we later stayed in a one bedroom suite. The one room bungalow was very small with insufficient room to hang clothes and insufficient drawer space, but the one bedroom suite was much better. The $25US per night amenity fee was expensive - the hotel provides a list of items that this fee includes, however I feel all these items are things I would expect to be included in my basic room fee. The hotel is an easy 10 minute walk to the beach and there's an ABC store almost next door where supplies can be purchased.

leselliott (Honolulu ) 07/13/2019

Wonderful service and room. We stayed for 10 days for a PCS move and I had zero complaints. They upgraded our room to a larger one since we had so many bags. The house keepers were very attentive to our needs (including our dog). The valet parking were really fast and polite and it was included in the military TLA rate.

melissamarcelli (Mililani, Hawaii) 07/12/2019

10-night stay as part of my permanent change of station with the Army. Our stay proved to be an awesome experience for our family. Great pool and yummy restaurant onsite. Very pet friendly and great staff.

Karen W 07/11/2019

Super swank, hip and retro vibe combined with 21st century comfort. Excellent breakfast and dinner menus. Great coffee in the mornings. It was our second visit and we hope to make it an annual family tradition.

ASHW31 (Fort Worth, Texas) 05/31/2019

This was our second stay at Fountains at ChampionsGate, first stay was June 2018, and Nicole and Stephanie at the front desk made sure that I would return next year! Upon arrival I was not happy with my unit I was given as the initial smell of it was not appealing and the carpet with the regular wear look was just not getting it for me, then on the next try I wasn’t happy with the appearance of the couches, on the third try it was a beautiful unit 8205 butttt it was a three bedroom and I needed 4 on my 4th try yes I’m picky and yes they did everything in their power to accommodate me and my family I was given my very first unit I had on my first trip 8112. I love the property and everything about it I definitely feel like it is beautiful and with a little touch up paint on some areas where the wall was a bit dirty from people rubbing against it and buffing of the carpets this could easily be a 5 star experience.

whaurnoo (fae Fife) 05/08/2019

This was a family vacation with our son, daughter in law and our 4 year old grandson. Everyday was hectic - of course we knew this before our visit -- but this beat anything that we thought we were prepared for !!! The Fountains resort was only a short distance from the Disney and Universal resorts but it still took us about 30 minutes to drive to any of the resorts. Don't think GRID LOCK is far away !! The Fountains was our escape from the hustle and bustle every day and it is only a short distance from a supermarket and restaurants. The townhouses at the Fountains resort were excellent and the outdoor pool was just what we needed. We were glad that we chose March to visit Orlando as each day, except one, was in the 80s. Quite warm for a Scot !!!! The reception staff were very helpful and directed us to our Townhouse. The resort itself was very tidy and the small lochan on the site had the necessary sign to make us aware that there may be alligators in the water. Luckily nothing showed up during our visit !!

Timothy K (Isanti, Minnesota) 04/28/2019

First of all check in girl was too busy on phone to even talk to me for over 5 minutes, check in was supposed to be at 4 and they didn't finish cleaning our unit until 5:30. Was a nice unit and it was nice that it was in a gated community. I believed that my entire bill was paid for when I booked through Delta airlines only to find that they billed me an additional $188.43. I wonder if Delta vacations is aware they are doing this. Don't know if I would use this facility again knowing this.

UGGMerseyside (MERSEYSIDE) 04/13/2019

Stayed many many times at the fountains. I understood people’s reviews regarding carpets etc. They are listening. Checked into lovely house. Clean carpets. Good quality beds. New bedding. Was instantly comfortable. I get what people are saying and was giving it one last go because they really did / do need maintaining so it has / is happening. It really is a good place to stay and the area is excellent. These kind of sites must be so hard to keep on top of but it’s whats expected when you’ve paid a lot of money to come to Florida. You want comfort and cleanliness full stop. No complaints this side. Thanks guys! Enjoyed it as ever xx

Baseballparent99 03/24/2019

Called toll-free number to book. They never disclosed that they don't provide housekeeping. I'm paying 200+ per night to make my bed and live with used towels. Plus there is an undisclosed gratuity 20 per day and cleaning fee of 90 when I leave. This place is dishonest. Stay elsewhere! I won't be back and will spread the word among other baseball parents.

Fernando A 07/08/2019

A beautiful place, surrounded by nature, quiet and staffed by very friendly people, is close to all the main attractions and tourist attractions of the area, the apartment is comfortable, clean and adequately equipped.

ArmstrongP-NI 07/06/2019

We had a fantastic 2 week stay and we all wish we didn’t have to leave. A cracking set up for a family and we had 2 en suite rooms with a great living area, kitchen and full laundry. A lovely pool and surrounding area coupled with staff who couldn’t be more helpful! Looking forward to our next trip

Rick W (Evansville, Indiana) 06/29/2019

Grounds are very pleasing to the eye as you drive in, pool area is very nice. Room was a dump. Floor was gritty. Had to wear shoes of some sort all the time in condo. Shower doors so far out of track was fearful do someone getting seriously injured. Sofa and loveseat were broken down. Sleeper is years past a reasonable place for someone to sleep. Elevator, walkways, stairways within the buildings were dirty and not regularly cleaned or not cleaned very well. If you can get this place for $90 like I saw on Trip Advisor then just know you’re getting what you are paying for. In my opinion, this is a failing property. If you are accustomed to something as basic as a Holiday Inn you will be disappointed if your unit is anything like mine. Buyer Beware

Tashah2928 06/19/2019

My 4 friends and I stayed here for 3 nights (Thursday-Saturday) in June of 2019. By all outside appearances, our first impressions of the resort and room were good...it was very nice and a great value; upon more time spent, though, we found that the room was in disrepair. One of the 2 bathrooms in our 3/2 unit had a slow drain, a toilet that wouldn't flush, and almost no water pressure from the shower. We requested maintenance, to which they did send someone right away. They were not able to fix the bathroom, so they offered to send us to a different room and also offered to let us see it before we decided whether to stay or switch. The room was on the third floor of our same building, and as we left for the elevator to take us up, we found THAT to be broken as well. None of us had any desire to take all of our bags and groceries up 3 flights of stairs, so we 5 friends decided to stay put and just share a bathroom. This is where it gets strange. According to the front desk, they thought we had moved. On Saturday night at approximately 9 pm, we heard our front door open and shut. We were all shocked and ran to the front to see who had broken in, only to find no one there. We then locked and latched the door. At around 10 pm, we had someone banging on our door claiming to be police, but after looking through the peephole, it was obviously not true. We had one girl call 911 and another call the front desk, and while that happened, the person on the other side of the door tried to break in. They had a key. Long, ugly story a bit shorter, the resort had thought we were squatters and had sent security from their 3rd party company to bang on our door at 10 pm to try and "scare us out". After relating the story to managment, they did reimburse us for our stay; but any business that is supposed to be geared toward hospitality and yet uses such thuggish tactics should be avoided at all costs in my opinion. We could have been a family with young kids. Thank God we weren't.

blueSheffield_Uk (sheffield, uk) 06/18/2019

This has been a very difficult review to write as past experiences have been excellent and reviewed in that way. I will outline below the issues i have had, i stayed from 9th-16th June 1, This was a last minute trip and booked only 5 days before departure, i called them direct to check availability and price to be informed they had space and could do a room for a special rate of $75 + tax. I then asked do i pay anything more than this and the answer was no. On check out the total for the room was $86 + tax as well as also being charged $19 per night for something else which i can only assume is resort fee. This was argued at check out as well as over the phone later to just be told this had to be discussed with reservations. 2, My dad was out in the area and called at the resort the day before i booked it to check everything was in full working order as i had read on a hotel website that there was some construction going on around the pool area on the bar and restaurant. He was told no all was fully up and running now everything was finished. I therefore booked and when i arrived i found no bar or restaurant was open and they said it would open Thursday to Sunday, Thursday then came and still no bar or restaurant, i was out all day Friday so can not comment but on Saturday they did open the bar but had hardly any drinks available and the restaurant menu was a joke. 3, The hotel has security gates to enter and leave, i had noticed that on many occasions the gates were just open and because of that local people living in the area were just coming in and using the pool. This made it very crowded and noisy not to mention the language and conduct of these people was appalling. I have 2 young children and decided just to leave the poolside early which disappointing for both my children who love swimming. The only good thing about the stay was the condo was as good as usual, a little run down but still decent. It is a bit of an "end of an era" for us as we've had 4 or 5 good stays over the past 8 years which is why i chose this again. We will NEVER stay again and would advise anyone who is due to travel soon to look at getting out of their booking and go somewhere else. If you decide to go ahead i would prepare for bringing your own food and drink to the pool side and find a way of keeping it cool. Unfortunately we didn't have a cool bag.

bquadro 07/15/2019

Great service! We wish we could have stayed more. We booked it for 3 nights only but once there we wanted to stay longer. We couldn't because it was sold out. The cabins are awesome, clean, quiet, in the middle of the forest.

Alan C (Bishop, California) 07/01/2019

I stayed here for a few nights on a recent visit to the island. It was exactly as advertised. My room overlooked the volcano caldera and the view was spectacular. No a/c in the room and no TV, but I was told that upfront. No need for ac as the temps are very tolerable at that elevation. The room and hotel are very old lending it charm. There is a restaurant on premises as well as a full bar. The food, service, and drinks were all great. Breakfast in the morning was a buffet which served all of the usual fare. Good food and good service here as well. On the downside for me, there was not much to do in the evenings besides read, eat, or sleep. However, they always had a fire in the fireplace in the lobby which I enjoyed a lot. I have a bad back and I found the bed to be very uncomfortable. This is a great location if your plan is to explore the park.

alisone97 (Hillsborough, United States) 06/28/2019

Only visited the gift shop here as a part of stop with a shuttle tour. Wide variety of tribal ornaments, jewelry, animals, and the like. All seemed well made. Some items more pricey than others but several in an affordable range.

Michael D (Schererville, Indiana) 06/25/2019

We recently went to Hawaii and traveled to the Hawaii Volcanoes National Park. We decided to check out the Volcano House as we heard it can be beyond beautiful. Well, even though there was no active lava to see, the place was impressive. The hotel is the perfect pit stop for the night.

Tom K (Boerne, Texas) 06/24/2019

The breakfast buffet has been our repeated choice for starting the day to explore Volcanoes NP. Not a great value, but good and varied food selection and attentive services. The buffet allows everyone to get as much 'fuel' as they think they might need for the day's walking and driving around the park. Frankly, there aren't too many other family breakfast options in Volcano and even less within 20 minutes travel time from the park. Most all tables have a magnificent view when the crater is clear, but a window-side table is an inspiring start to your day. And remember that buffet service stops around 10:00 AM.

Mandy T (Anglesea, Australia) 07/14/2019

This is a fantastic hotel. They are undergoing renovations at the moment, but most of the rooms are renovated and are beautiful. We were not affected by the renovation at all, and reception has been relocated, but it didn’t make any difference to our stay. Very good rates for a lovely hotel in the centre of Waikiki. Stay here for sure. Thanks to lovely Christianne (spelling?) who was wonderful and helpful during our stay.

Allywoodf 07/10/2019

Stayed here for 5 nights and the location was by far the best asset. Room was nicely decorated and the beds were very comfy! However the room was lacking minor luxury’s like a kettle and phone... as well as the shower was tiny and barely functional, took around 10 minutes for the water to heat up and even then the water pressure was very weak, got wetter outside from the humidity.. as well as the air conditioner caused the room to have a funny smell... the staff were lovely and more than happy to accommodate and assist us in anyway they could. This hotel was renovating during our stay so everything was a bit of a mess with construction everywhere, however it was very well managed, everything was still clean and there was no noise! Worthwhile staying for a cheaper alternative close to all the action.

nirmitha_AU (Melbourne, Australia) 06/30/2019

As per title. Communication seems to go through their ‘sister (parent?) hotel’ Aqua Sands (which is a short walk away). Pretty unprofessional. I was promised the deposit will be returned in 2 weeks. Since I live outside of the US, my means of chasing them to get this done is also limited. STAY AWAY. I would highly discourage going here. On top of all that, the hotel was a construction site while we were there.

Gregor010 (Perth, Australia) 06/24/2019

We stayed here for a few nights before heading to north shore. So happy with the experience and customer service. Within walking distance to everything in wakikiki which was great. We went to north shore for a few nights and came back to the same hotel and the lovely lady at check in upgraded our room which rounded off our Aloha experience! Thank you a white sands hotel !!!

Deirdre D (San Diego, United States) 06/22/2019

I enjoyed my stay in beautiful Waikiki while staying at this hotel. I thought the staff were super friendly, the remodelled room was cute, clean & comfortable and the hotel is near anything you may need (international marketplace for shopping & entertainment & restaurants, ABC store for snacks/drinks, blocks from the amazing beach, a bike or shuttle ride from the Ala Moana Shopping center and several bus stops were near). If you're high maintenance, this may not be for you because it's not a Hilton. I'd definitely stay if/when I return.