ericrG7045AW 03/27/2020

Dear Management Upon checking into the room we were told that they gave us a different room then requested. When we entered the room we found a dirty room with writing on the walls , air conditioner wasn’t working, broken fans , moldy shower floor, bedroom had no air and closet had dirty things inside. This room was in much need of cleaning and repairing. We could not stay in there due to these conditions. I contacted your office and told the person in there about these problems and they said they couldn’t do anything. I asked to speak to a manger and they said nobody was there. I told them I was checking out and they should refund my money due to not giving me a livable place to stay. They said they could not do that . I told them that I was checking out please refund my money. I then went to the front desk where they checked me out and refunded me their fee. They also never called me back or refunded my money.

DBB1996 03/25/2020

The room we got was newly renovated and was very clean & beautiful. This resort had 10 BBQs and 2 swimming pools and never had trouble getting a lounge chair for my whole family to sit at ocean front view. Staff were always helpful and friendly and would stay at this resort again.

946cathiem (Calgary, Canada) 03/13/2020

The grounds are beautiful. Parking is terrible. There are no assigned parking stalls for each unit. They sell extra parking. So you might be out of luck if you arrive late at night. Getting amenities ie. toilet paper to your unit may take awhile. All in all it was a nice holiday.

perenchi (Renton, Washington) 03/11/2020

Papakea is lovely! Book a unit thru anyone EXCEPT Aston! When you book thru Aston, you have no choice in which unit you get to stay in, and it is (at this point in time, anyway) a big crap shoot! There are many, many beautiful units that have been remodeled, but at least a few that have not! IF you book thru the hotel, you may get a "dumpy" place or get lucky and get a fabulous one - and the price will be the same!! Until Aston fixes this policy - BEWARE!

Feze15 (Staten Island, New York) 02/25/2020

We were trying to keep our second Hawaii trip a little more affordable this time and avoided the big and expensive hotels. We found this place a few minutes north of Kaanapali Beach and it was small but had everything we needed. First time ever experiencing a Murphy bed and it saved a lot of room. Each condo is different but we had to purchase a few beach essentials (cooler, chairs) since the ones provided didn’t work. The cooler had a hole in it and the chairs were very small. The location is right on the water but there is no actual beach front at this resort. Two Small pools and putting greens are on the grounds and you can definitely see a great sunset. Kitchen had everything you need to cook inside and there where multiple grills outside if you wanted to BBQ. The location is good with several stores minutes away and right off the highway. Also parking was included. I would probably try somewhere new if we make it back to Maui, but this place fit the bill for what we we paid.

Nonya123456 02/17/2020

Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!

S4084BWsteved (Federal Way, Washington) 01/20/2020

We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!

Janell L 01/19/2020

My husband and I stayed Jan 9-16 2020. Overall, the place was nice, but could use a few updates. First of all, we were in room 112. We were promised an ocean view, but no such luck, couldnt even hear it. We were right by the pool and hot tub, but really wanted the ocean. The one thing inside our room that needs some help was the bath tub. It was disgusting! The water was almost knee high after being in the shower for about 3 minutes. Plus, it was dirty looking, for sure not something you would want to take a bath in, or put an infant in to bathe!! The other parts of the place were nice, clean and had everything you would need. The kitchen was well equipped with everything you would need, very good condition, including dishes, pots/pans, utensils, coffee pot, toaster, microwave ect. Fridge does not have an ice maker, but that didnt bother us. The other extremely frustrating thing was the hot tub. We had a few days of cooler weather so thought we would enjoy the hot tub. When we stuck our toes in, it was freezing cold!! Then we see a sign that said "we are not getting a new propane tank until the person who stole ours returns it." Now anyone with any common sense knows that thief has no intent of returning the propane tank so just get a new one! I felt it totally ridiculous that we as guests, had to pay the price of a freezing "hot" tub! So we couldn't see/hear the ocean, we could not use the hot tub, was soooooo not impressed with that!! It was located 1/2 block away from a fun restaurant/bar called Joe's something? They had super food and great service! We went there for breakfast, lunch and dinner over the time we were there. All the other places we ate at during our stay were fantastic as well! Food at the grocery store was super expensive, other than seafood. Shopped at Safeway to get some basics for our condo. The best part was the seafood! King crab, cooked and cleaned, was only $7 per pound! The size of the meat was equivalent to the size of a piece of string cheese! It was melt in your mouth excellent!! Shopping was great! After we bought a few things from local stores/shops, we had to make a Wal-mart run for a few forgotton items. We found the exact same things we had just bought, but for half the price, even the same company! They have a little tourist section that has all kinds of wooden bowls/plates/trays, lotions, soaps, chap stick, bags, jams and lots more. Flights were perfect, (Delta) long way from Wisconsin! Had a great time, and would recommend, but make sure to ask lots of questions about the rooms. Also, keep in mind, there is no daily maid service, but the washer and dryer were great! There was a small patio that we used daily, since we were on the first floor, our patio was covered by the second floor one. Our bedroom did have an AC unit that we did use a few times, but not every day. ALOHA!!

traveldudeTexas (texas) 11/20/2019

Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.

Preparedteacher 09/21/2019

Ok, so even though it was hot and some cleaning needed to take place in the units (dirt on the picture frames, dirty ac unit filters, dirty door jams) and there were only portable AC units (if you rrquested ahead of visit) that didnt really work well I can totally forgive it all!! First off we were only in room in the evenings so the AC in master room is where we stayed once in the room. Here is where my stars improved THIS IS THE MOST AMAZING THING- They went way ABOVE AND BEYOND... my 5 year old left her precious and well loved stuffed lamb named Baa... she had to fly without him back to Califronia and she did well THANKFULLY but was still all teared up with having to leave him, we called immediately when we dropped off rental car and noticed him missing. The staff went immediatly to look for him and found him. I exspected to hopefully get him in the mail, and told them I didn't care what the cost was and to charge my card (they didn't charge me a thing) but what we got was AMAZING. The staff did a whole colored copy of his adventures with pictures, they even send little gifts along with Baa home..My child is beyond exstatic and so happy, she is playing with her Baa and new friends. THANKYOU STAFF AT ASTON POIPU KAI!!!

Speedracer61 (Huntsville, Alabama) 03/17/2020

If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart. Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day. Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades. This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.

mosesf2015 03/09/2020

I checked in on Friday 6 March around 2pm. My room wasn't ready but front desk found 3608 available so I assigned this one. When I walked in it smelled like cigarettes had been smoked in it but more importantly, I was amazed at the size of this room. I was greeted with a fully kitted out kitchen (except an oven) that could fit three people easily. After this was a huge lounge, great carpet, leather lounge suite, decent size HD 40" or more TV with cable, and seating for at least five people. Probably more given the space it commanded. A slide door separates it from the master bedroom (that's how I would describe it), including another TV screen, office desk and this room was also huge. It also has a washer and dryer and ample wardrobe space. I think the ensuite needs an upgrade especially the bathtub, the tv in the master room doesn't work, and the internet too. I called front desk and spoke with Niz. We both tried trouble shooting looking at the equipment but that wasn't the problem. Niz called the internet provider and they couldn't find what the problem was. I couldn't log in to internet and I had two university guest lectures to give in: 12-3pm and 6-8pm. It wasn't until 1am in the morning when Niz rescued me and put me in 3805 so I can get an internet connection. Wow! This room was awesome. It was certainly an upgrade. It was immaculate and a step up from 3608. Niz has been at the Aston for a decade or more and an able supervisor. She went all out to make sure my stay was comfortable so I would like to commend Niz.

I3109UAjoem 02/19/2020

Very very dissapointed with the hotel, it is not as advertised! The room smelled and the furniture was outdated and old. Turns out it is a Time-share room which I was not informed of at any stage, thus the lived in smell!! We were moved the following day to another room,better view but still SMELLED! Bed(s) were old and uncormfortable. All in all, a very poor start to our vacation. The restaurnat in the lobby doesnt even belong to the hotel either. Overall, not as advertised, expensive for what is on offer, and no contact with management either during or subsequent to the fiasco. The front staff were very nice and tied to help in a situation that obvioulsy they have no control over.

DBKuper (Green Cove Springs, Florida) 02/14/2020

We need to stay in Chinatown for business. This was a very good option as it was centrally located and the price was right and we knew people who had stayed here and the reviews were pretty good. Edit appears to be a bunch of condos or such that are rented out nightly as hotel rooms. So I think that the furnishings might be a little different. The rooms are outside and in some respects but our room on the 31st floor facing east toward the mountains was very very spacious with a mini kitchen dining table and chairs and a desk and a large fridge The bathroom was adequate and the bedroom side was quite large. My only complaint about the bedroom side was no chair or sofa or any place to sit. Service was very good and the best thing about the place is the pool the pool is a little oasis in the concrete jungle on the 11th floor and just perfect

davidgQ339XP 01/08/2020

First of all, this hotel use to be dorm rooms that were then converted to a hotel. Narrow hallways, low ceilings, smelled, no quality to the rooms. The location was not good. The Waikiki Beach area is amazing, great shopping, restaurants, night life, landscape, etc. Stay anywhere near Waikiki Beach.

Didi L (maryland) 02/14/2020

The staff here go out of there way to ensure customers are comfortable and happy. The rooms are clean and have everything you need for a fantastic stay. We had a two bedroom with washer/dryer, TV sets in every room, and ice maker in full size refrigerator. Customer service is definitely 5 star, the front desk personnel should be commended

wpfeifer (Baar, Switzerland) 02/13/2020

I‘ve been there for 4 nights. The appartement (507) was very open, well structured and had enough space. The balcony was a little bit too snall for me. The kitchen was very good equipped, so I was able to prepare any kind of food. It was really clean, but you could see, that the appartement has come into it‘s years. One point that really was uncomfortable - was that this building was a no smoking area. I had to walk really far to go to the smoking area. That was really bad!

Judyvan (Greeley, CO) 02/11/2020

I was shocked to be paying $284 a night, but the Maui Banyan was nice enough. The room had new bathroom and tile. The TV was good as was the air conditioner and the beds were comfortable. We were given a room in a building with an elevator and 2 beds as requested, but it took a change of room before we accepted the room. It was a little too far for us to walk to most restaurants so we mostly drove. Nice room. Would stay again

Kathy S 02/11/2020

Loved this place. One bedroom, 2 bathroom condo. Walking distance to anything we needed, great beach across the street. Most beautiful sunsets. The grounds are gorgeous. Parking space included. Got a diving trip arranged right in the office.

Mauifarm456 (Calgary, Canada) 02/05/2020

Stayed at the Maui Banyan on a recent Maui vacation. The location is great, but the condo accomodation is really hit and miss. We were in a one bedroom deluxe, and although renovated did not live up to the over $300/night cost. The bed was poor quality with no duvet, just a couple of old school blankets in the closet. The lanai is extremely narrow and you risk tripping off the 6 inch ledge as we were on the ground floor. The condo could have been a little cleaner as the floor seemed dirty, and the housekeeping service was minimal. You have to pay a resort fee which includes stuff no one really uses, like dvd rentals. We are not living in the nineties! The pool was nice, location to beach is great, but not necessarily worth the price they are charging.

tomwR6873ZB (Melfort, Canada) 03/15/2020

0880611 They are advertising staycations, but the pool is closed due to the Coronavirus , how dumb are they, chlorine is the only thing that will kill the virus. They should make everyone go in the pool I think we are going to far as to cancel everything, yes you have to take precaution, wash you hands and don’t touch your face, but to close down the one place where there is no virus is just plain stupid

Jimmcfadyen (Hamilton, Canada) 02/26/2020

We spent 24 nights at this condo some of the great things about this condo front desk is amazing whatever you need they will look into it and you end up getting it before I got there I asked for a higher room and we ended up getting the 27th floor overlooking the ocean the condo is about one block away from Waikiki Beach it's a good 4 to 7 minute walk depending on how fast you go it's in the centre of all the locations and eating areas that you'd like to do my wife and I like walking a lot so we could actually walk from there to 90% of the places that we ate a lot of food trucks probably have a block away Diamond Head the aquarium the zoo shopping and some of the famous restaurants that are in that location and when we did go to Waikiki Beach we stayed where the wall was in the ocean to prevent the wave so it was a lot calmer and also the saint was a lot better it wasn't on a slope it was flat highly recommend going in that area you're right the fish to snorkel to see in that area and cross the street tons of places for a family to eat we did rent a convertible Mustang for 3 days highly recommend doing this the vehicle was great on gas which we only filled up half a tank in 3 days getting back to the condo Big Daddy's on the 5th floor have a pool hot tub BBQs cook food if you want been with the family there before family of 6 at the time and it still felt okay huge fridge stove eating area we hit Costco for a bunch of food that worked for us if you have any questions just send them to me I'll try to answer them for you

karik258 (Saskatchewan, Canada) 02/26/2020

I am completely happy with my recent stay at the Aston! Not only were the rooms great, but the customer service was exceptional. Both the front desk agent and bellman went above and beyond to make us feel welcome. The rooms were great (we needed two for the six of us) and the pool area was really nice. The kids also liked the little play structure by the pool too. To add to it, the location was great and we were able to walk everywhere we wanted. Can’t say enough great things! Would definitely recommend.

Anglez15 (Charmhaven, Australia) 02/24/2020

The Aston banyan has been our go to place every time we have been to Hawaii, the units are very clean and comfortable with great amenities. The location to everything is great and local transportation is just around the corner. We have stayed 4 times and each tome they look after us due to loyalty. The staff are awesome and happy to accommodate your needs if possible.

gurajiorasu (Kyoto, Japan) 02/20/2020

Location is very easy to access for the beach. They have bbq place, swimming pool but not big and Jacuzzi in outside. They have some DVD rental service but I didn’t use it. When I check in they give free small bottle of water and some beach bag sets. Because they under construction for jacuzzis so I couldn’t use it. At the ground floor has small shops and small cate. Food and drinks were not bad and at cafe staff are friendly. My room was sea side and also mountain side. Honestly, I liked mountain side. Can see some rainbow and beautiful sky so I like it. Sea side was can see tiny ocean from between high buildings so mountain side is better view. スタッフに日本語は通じません。私は海側より山側の景色がいいと思いました。アクセスが良くて食材を持ち込んで外でBBQもありと思いました。値段を見ると満足でした。

Carmen S 04/03/2020

First of all we decided to travel before all the Covid-19 Pandemic happened so a couple of days into our trip they started to close down all restaurants, tours, activities, pools etc. But despite all the closures we would not change anything as Mr Rudolphs condo was one of best places we have stayed. The view every morning and night was alone was worth it as we saw whales and beautiful sunsets. The condo itself was in the best location right in the middle of Kaanapali Beach with all amenities around it including restaurants and shopping. The condo was well stocked with all you would need and the chairs, coolers, flippers and boogie boards were very appreciated as we had a blast on the beach with the waves. Black rock was great for snorkelling and we saw many fish and turtles. Like i said, without the pandemic getting in the way of our holiday it would of been perfect, but we spent time on the beach, BBQing food we got from Lahania Safeway which was a $2.00 , 5 minute bus ride, easy peasy. Location location location they say and you cant get better than Mr Rudolphs condo, he was so pleasant to deal with even calling us to check up on us as i kept updating him on the closures and policies that were in place due to Covid-19 and he always answered the emails quickly. The condo was full of kitchen, bathroom , cleaning and laundry supplies that left us wanting or needing nothing. Thank you Mr Rudolph, your place is amazing and we do hope to come back again so we can experience all that Kaanapali Beach has to offer. Highly recommend this condo....highly recommend.

Winger63 (Meridian, ID) 03/27/2020

My wife and I have stayed at the whaler previously with a group that were in three different units (not unit 824). We all enjoyed our stay so we decided to go back and booked #824. The unit itself is updated and nice but when you open the door and see roaches it takes away from everything else. We contacted the owner ans he was able to schedule an exterminator but it was on our fourth day there. Every morning we would kill s few more but I could see gaps in the wall behind the fridge. I advised the owner of this and he admitted the they crawl from floor to floor on pipes. SEAL THE PIPES! We like the Whaler but will stay in a different unit next time. On our previous trip we stayed in unit #312 and it was excellent.

jhatch101 (Herculaneum, Missouri) 03/26/2020

One problem was we were on the 10th floor and getting hot water was always a several minute wait. Other than that I wouldn't change a thing. A great place to stay, right on the beach and Whalers Village is just a short walk.

kateMinneapolisMN (Minneapolis MN) 03/22/2020

I’ll start by saying something positive. The hotel manager Jason is amazing which is a good thing because he has to makeup for the rude and unprofessional staff whether it’s the front desk clerks, guest services, or the towel guy’s. The room was disgusting it was old, and smelly, the odor was so bad we had to sleep with the screen door open. The furniture is horrible I wouldn’t even sit on it without putting a towel down. The pull-out bed was nasty we weren’t even sure if the sheets were clean. It was like sleeping on a concrete! If you have 3 adults staying in this room keep this in mind. If pyou need to get up in the middle of the night you will need to crawl over one another to get to the bathroom because there isn’t any room to walk between the beds!!! I could go on and on about how repulsive the room was. Housekeeping didn’t even supply toilet paper or Kleenex we had to call 3 different time in our 14 days there to get supplies. 3 times our room never got cleaned. The bathroom was never cleaned in 14 days true story! The sheets were changed 3 times if that! The pictures on the internet show nice updated rooms that’s not what you get the rooms are old AF!!! The pool is small. The only reason the hotel gets good ratings is because of it’s location and the great beach. Do yourself a favor stay anywhere but here!

timthe1 (Fremont, California) 03/18/2020

Pros: Great location. right on the beach. close to shopping, food. beautiful grounds, good housekeeping staff. Cons: Snooty reception staff, requests not fulfilled , condition of your unit depends on the owner. Strike one: requested upper floor unit when I made the reservation. Received email from resort stating that our request can be honored. We were assigned a fourth floor unit (out of 12 floors). When we brought this up to the receptionist at check in the response was, "that is what we assigned you". Basically, go away. Strike two: We arrived around noon, knowing this was early. we then asked if an early check in was possible. the response was that "check in time is a four", but we will try to expedite your room. We will call you. Cool. So, we stuck around, had lunch went shopping, etc. no call. Came back around 2:30. room ready? "check in time is a four" (they should all be wearing t-shirts that say check in time is at four, because this is their mantra). Once again, they say we can try to expedite your room. Really? Its a little more than an hour from four clock now. we then went for a walk on the beach. 3:30, 4:00, no call. finally we came back around 4:10. Your room is ready! Of course luggage was not there yet. If we had known it would be four hours to get our room ready, we would have drove around, or went someplace. Receptionists really don't care. Funny thing is, that for the week we were there, our room was always cleaned by lunch time, as well as adjacent rooms that had occupants checked out, were also ready by noon. Again, reception does not care. Mimi will give you an attitude, especially if it is at he end of her shift. Our (fourth floor) room was dingy at best. Lanai furniture was rusty and old. Strike three: On our final night there, a HUGE cockroach crawled into the bathroom while my wife was using the restroom. This was room 415, so beware. We wont be back.

AliG1625 03/24/2020

This was not the easiest time to be in a hotel. ALL of our plans were cancelled either due to weather or the pandemic, but the staff of the hotel went above and beyond to make us feel comfortable and welcomed. Lovely hotel (no elevators though) with the kindest staff. The front desk ladies were wonderful to work with changing our reservations and the housekeeping staff were helpful and attentive. Just a lovely quiet little resort.

dwbrock52 03/22/2020

The staff were friendly and professional. The cleaning crew was wonderful and helpful. The views of the ocean and beach are amazing from this hotel. Wonderful pool and the room was great for the three in the family. Management work with us for a late check out because of late flight and rain, she was wonderful. Highly recommend!

justin43210 (Toronto, Canada) 03/21/2020

When my husband suggested we spend our week in Kauai at Aston Islander on the beach, I pushed back and said I wanted to stay at a 4* hotel. We compromised and spent half the week at the Aston, and the other half at a 4* hotel (which will remain nameless). I hate having to say "you were right" to my husband, but that is just what I had to do. I FAR preferred the Aston to the 4* hotel we stayed at. Staff were excellent, room was comfortable, beach was relaxing and not crowded (it was too rough for swimming, but we were OK with that), and being able to walk to so many restaurants/stores was a huge bonus. A final shout out to the staff - I accidentally left all of my favourite sundresses in the room when I left. They called us while we were at the airport to let us know, but we didn't have enough time to go back and get them. So they shipped them all back to us in Canada. I am so grateful to the cleaning staff (for their honesty) and the front desk staff (for taking the time to send them back to me).

Bill M (Saanichton, BC) 03/14/2020

Right on the water, across the street from Coconut Marketplace, next door to Lava Lava Beach Club...sensing a theme? It is darn near perfect. They have a concierge right in the lobby who can organize all your trip requirements, beach towels immediately available, beautifully maintained grounds, pool with little poolside bar-wine is horrible, but who orders wine at poolside? To watch: ocean view definitely does not mean Oceanside. The picture is an ocean view so still pretty nice. The front desk is not open after 9PM so need to make arrangements to pick up key if arriving late. That being said, they have great security who will be waiting with keys.

Poppyeyebright79 (Sydney, Australia) 03/13/2020

I first visited Kauai & stayed here in 2019 & enjoyed it so much I came back with my parents and sister! Perfect location, very laid back & relaxed & a great place to stay on Kauai. We were lucky enough to have one of the locals come ashore each day too which was extra special! I’ll be back in 2021 😊😊😊

fandatroy 04/02/2020

We visited the Aston Kaanapall in March 2020 & stayed for 6 days for our 50th birthdays with our family & had an amazing holiday. Booking was a dream, Jackie LLP so super helpful & listened to everything we needed to ensure the rooms we had perfectly suited our needs. We had two, 2 bedroom villas - had everything we needed, were clean & comfy & serviced daily, having the full kitchen & laundry available was fantastic.. Were garden setting, on the ground floor & just a short walk to both pools. The resort is really well kept, gardens are lovely. The staff were amazing, especially Gary in the restaurant & Lei (hope I spelt it right) on the activity desk. We we went whale watching which was amazing, visited the aquarium & the kids did surf lessons - all easily arranged at the resort. The food trucks out the front were cool also. Lots of places to eat & a short drive to the Whaler shopping centre - would recommend Leilanis on the Beach for dinner - get the Hula Pie for dessert - but make sure you share it - it's huge!! We will defiantly be back & staying at Aston Kaanapall Shores again. Thanks for everything.

lilmel459 (California) 03/30/2020

We go to Maui once, sometimes twice a year and always stay at Kaanapali Shores, we are always treated with Aloha from the time we check in until the time we check out. The resort is quite at night, except for an hour when the birds get settled :) The 2 pools are always clean and the surrounding area is cleaned every morning. Our room was cleaned daily. You can tell the employees take pride in their resort. Yes, the room could use an update, but they are clean and have everything you need in them. We feel like we are home here.

Voyage572584 03/23/2020

Nice spacious room. But there are a lot of bugs in it. There are birds that love to talk at 6am-7am and again at 5pm-6pm. It was a pleasant surprise at first. But it got old real quick. We could hear them even with the sliding doors shut. These rooms need to be sound proofed.

Leilanig808 03/18/2020

We did not get what we were promised as far as our reservation and the front desk staff was not helpful in resolving issues. He was obstinate and confusing and rude. If we had known the rooms we were going to get (which was different from what was promised) we would have gone with a different hotel.

youngl_s (Detroit, Michigan) 03/16/2020

Our Maui trip was amazing, partly due to this Aston hotel. There are two pools, one with a waterfall! There is no beach directly in front of the hotel, it's all rocks, but just next door you can use the Sandy Beach. We snorkled there and saw lots of fish!

jarosenberg7 (Ashland, Virginia) 03/10/2020

The tv in our room stopped working three days before we left. The promised they would fix it immediately but they never did. The room is nice and the grounds are well maintained but I don’t think there is an urgency surrounding customer issues. Also we were very neat and clean and getting the room ready for someone else would have taken only 30 mins and yet they refused a late check out of 12. Maybe we should have been slobs to justify their unwillingness to give us one more hour to pack up. Not sure I would be back. I think a vrbo would be better and cheaper for the service we received.

Poppyeyebright79 (Sydney, Australia) 03/10/2020

I’d visited the Big Island for a day tour a couple of years ago & was determined to come back & stay & so in 2020, I came back with my parents & sister for 3 nights. My one bedroom ocean front apartment magically turned into a two bedroom ( thank you so much for the amazing upgrade) & my sister stayed with me rather than with my parents, which I think was best for everyone 😂. Unfortunately due to Coronavirus wreaking havoc on global stock markets, I needed to be available for my clients back home in Australia but being able to work on my laptop from a quiet, spacious apartment with spectacular views & sea breeze helped to alleviate some of my disappointment about missing out on family & holiday time. I loved my stay at Aston Kona by the Sea & so did my family

RPaulL_13 (Coalinga, California) 03/07/2020

View was great!!! Floors were dirty. No onsite dining or store. Nearest is a long walk. The “beach” is imported sand behind a sea wall, over a lava break. Not swimmable, at all. Pretty to look at, but very dangerous to go in.

KnitterBarb (Wisconsin Rapids, Wisconsin) 03/06/2020

Beautiful property right on the ocean. Listening to the waves from the lanai is so relaxing. We especially enjoy grilling down by the ocean every night while the sun sets. The condo was well equipped and everything was very clean, beautifully decorated, and very comfortable.

10fermina (Boise, Idaho) 02/12/2020

We spent 7 nights here and had a great time. The location is perfect to access all of Kona's sites, the complex is super clean and quiet with the bonus of experiencing the salt water pool right outside the complex. The units are fully furnished with daily room service.

neborr357 (Pasadena, California) 03/27/2020

The grounds are well maintained. A few steps and you can have a swim and snorkel. The staff are very attentive to our needs and very friendly. The view from the lanai is more than enough if you want to see the sunset. The smell of the sea and the sound of the waves is something that we missed when we came back home. Supplies for the kitchen and dining is ample. Cooked a few meals when we were there. We were there when the lockdown and stay home mandate took effect. But the place makes you feel like you’re in a different place. Sun and sea a few steps away. There’s a spa next to the pool and you can just relax and watch the sunset. The pool is quite small but who really needs it when your close to the beach. A second visit to Maui and staying again in this place is a plan in the making already. Thank you to all that made our stay memorable.

Minn_sky 03/15/2020

My husband and I just spent a wonderful 10 days in luxurious condo unit 914 on the 9th floor of the Mahana. Higher is better during whale season; load up with plenty of food, beverages and snacks and you can spend an entire day watching the whales if you so choose. We stayed in the unit a couple of our days, but every day we saw many spouts while eating breakfast! From the first moment you walk into the Mahana you feel welcomed by the gracious front desk staff. Unit 914 is outfitted with everything you need. You can hunker down, or take off for the day with the cooler and ice provided for your use. If you want to do some of your own cooking, the kitchen has top of the line GE Prestige appliances as well as a rice cooker, blender, coffee maker, etc. Waking up to 100% Kona coffee purchased from the Times Market is bliss; carrying it onto the lanai to watch whales is even better. The living room is large and beautifully furnished, and the king size bed is softly firm with comfy pillows. The bedroom and living room have floor to ceiling windows so you can wake up and watch whales from your bed if you wish. Having a washer and dryer in the unit makes it easy to pack just a few clothes leaving room to take home all your shopping treasures that remind you of your memorable Mahana stay. Access to the Kaanapali boardwalk right next to the parking lot made the few hundred foot walk to Dukes for Happy Hour so easy. We also were able to take morning walks directly onto the beach from the pool area. Sometimes we headed back to the condo on the boardwalk as there are many access points from the beach. Also it is easy to walk down the driveway and across the street to the Times Market shopping Center for restaurants, urgent care, shops and the market. The Mahana is in a great location!! I can’t imagine a better place to stay while in Maui than unit 914 at the Aston Mahana! Aloha!

mikedena 03/15/2020

Excellent place to stay for viewing ocean and whales! All rooms have ocean front views. We come every winter and always enjoy our stay here at the Aston Mahana. They have always take good care of us!!

caz95421 03/13/2020

I stay at the Mahana every time I come to Maui. Every room is ocean-front, and the views are incredible (Lanai and Molokai in the distance, whales and turtles swimming just off the beach, and beautiful sunsets every evening). The property is located at the end of a private lane so there is no traffic noise. It is an intimate property; not a big, busy resort. A nice grocery store and other businesses are within walking distance. 808 Mopeds is just down the street also- a great place to rent scooters and mopeds. The staff at the Mahana are very friendly and efficient. The rooms are either studios, one-bedroom units, or two-bedroom units. On my visit last month, I reserved two studios for our adults kids and spouses, and my husband and I stayed in a one-bedroom unit. That worked out perfect because our unit included a living room for entertaining. Every unit includes a full kitchen so we didn't have to eat every meal out. In fact, our meals on the lanai where some of our favorites.

GetaMove123 03/09/2020

We've stayed in this property several times. It is right on the beach, each unit has floor to ceiling windows, and they have very nice furnishings. It's comfortable and quiet. The location is excellent for watching whales from inside or from the lanai. The location is within walking distance of several restaurants and a grocery store. It's convenient to several towns and a short drive to Lahaina. The staff is friendly and very responsive to requests. We'll continue to stay here in the future.

sarahwV3400SS (Olympia, Washington) 03/26/2020

The staff is great! We love staying here!!!! Great balconies in all rooms! The living areas are large and have plenty of space for kids to play and relax. Thanks for another enjoyable trip! We hope to come again soon.

LuanneM826 (Santa Fe, NM) 03/14/2020

We are owners at Maui Hill but at times will rent a unit from them for an extra week. The service, the friendliness of the staff, the units, the resort itself, all are great. We've been coming here since 1986 and the resort has been kept up extremely well.

hjr0bins0n (Lindsay, Canada) 03/06/2020

Maui Hill is close to amenities. Dinner at Sarento's was wonderful. Sunsets on the beach across the road . Close to boat dock for snorkelling tour. Ample parking near condo. Grounds staff were friendly. Able to give me names of the different tropical flowers in bloom. See previous page

Dreamplanting23 (New York City, New York) 02/27/2020

My teenage daughter and I were extremely lucky to find a two bedroom unit at Aston Maui Hill, after leaving a disastrous Airbnb rental, during a mid winter break week of extremely limited rentals. (Feb 19-20). The Aston Maui Hill space was spacious, immaculate, impeccably clean and very comfortable, The front porch had lovely views of the mountains and the ocean, and the back porch overlooked a lawn and tennis courts. The kitchen was impeccably clean kitchen with dishes, pots and pans and utensils, and a washer and dryer. We did not use the pool or tennis courts, yet observed other guests and their families happily using them. The team at Aston Maui Hill are extremely courteous, welcoming, kind and considerate. It’s a lovely place, in a lovely setting and located out of the main tourist area of South Kihei. Driving in and out is much easier due to location, and parking spaces are directly in front of the unit.

GSantiago808 (Wailuku, Hawaii) 02/26/2020

The 2 bedroom unit was bigger than my house, lol! Perfect size for a large family. The living room was open & spacious. Beautifiul grounds, nice pool. Kitchen was well stocked with basic necessities. Looking forward to staying there again and again. Totally loved this place!!

Ian S 03/05/2020

We were three couples in three rooms with Garden View. One couple's room was very shabby, ours was okay and the third was good. The couple with the shabby room upgraded to Ocean View for only $40 / night (~$200 instead of $160). If you are not trying to save money, it is a great deal. The room and views of their new unit were much much better. However, this is a condo unit and each place is independent of any other. The management staff were very nice and took care of some minor problems but had no control over the state of the rooms. We don't know if the other ocean view rooms are as nice as the one our friends got. But overall, good value for money.

kmsellis (Layton, Utah) 02/18/2020

I have been to Maui 15+ times and this is by far the worst place i have ever stayed. The only thing nice i can say is that it waa clean. The bed in the room was awful aa waa the sofa bed. The door to the bedeoom waa a sliding door and it didnt shut tight and waa banging against the wall all night long. I got a parking permit from the front desk which is run by Castle Resorts and they were beyond rude. Luckily our stay was only 2 nigjts, I couldn’t have handled not getting any sleep for more than that!

RobertB981112 (seattle) 02/15/2020

We had a pleasant 3 night stay in January and enjoyed our beachfront view. No issues while we were there. Unit was a bit worn in terms of maintenance but nothing that impacted our stay. We had some ants one day, but otherwise generally clean. Would have rated as 4 stars, except for experience after our stay. I had declined the "damage waiver fee" when we booked. It was my wife, myself, and our adult son. I thought likelihood of any damage from our 3 night stay was low and we had no incidents while we were there. When I reviewed my credit card statement I saw we were subsequently charged $68 dollars after our stay. We were never notified or advised of any damage, our card was just charged. When I called, the front desk person told me it was for damage to a coffee table. When I said we we had no incidents or noticed anything, I was advised the manager would call me back. No response. I called a second time and spoke with front desk person, again advised manager would follow up and no response. The apartment has a lot of deferred maintenance, again nothing that impacted our stay, but seems like this is a scam if you don't pay for the optional damage waiver you are going to pay for whatever random "damage" they will attribute to you. Either don't stay here or just bite the bullet and pay their "damage waiver fee" upfront.

margishumbletrips 02/08/2020

The condo we stayed in was Oceanfront location where we woke up with the beautiful view of the ocean and the sound of the Waves were so soothing. Most of the resort had Ocean Front views and the service was great and the courtesy desk where informative.

chrisQ7733NO (Modesto, California) 01/15/2020

Paki Maui is nicely located. We stayed in #102. Owner offered on VRBO. Great view! Easy access from parking lot. Easy walk to pool and ocean. Well stocked, close to everything. I would stay again! Had a great time!

loritC5745UB 02/21/2020

We stayed there thing it would be a nice place . Our room was nice enough bu the pool and surrounding area were so hot, you could not walk on stones surrounding the pool . Forget about going in the pool it was like a hot bath . I felt like we were a Floating Petri dish . We went in for less than 1 minute . Not sure what you can do to cool down maybe some umbrellas ??

Lucinda B (Norton Shores, Michigan) 02/20/2020

We enjoyed this property. We have stayed at other Ashton's and we're impressed by the grounds of this one as well. This one does not have the office on property so influenced the score a bit. The condo itself was nice but a little more dated then others I have stayed at. The bathtub/ shower has a huge step in and out with no grab bars. There is no cleaning service included in the stay without an additional cleaning fee. Towels are in abundance and cheerfully delivered. The dishwasher had something awful in the bottom that we reported. The Lanai was beautiful and beds clean and comfortable. It seemed like this unit hadn't been used for awhile as the plants and end tables were dusty and there were a few bugs (this is the tropics). The beds were comfortable. Over all the stay was great and I would stay at an Ashton again. All three of us enjoyed our stay here. We especially enjoyed our evening visits to the pool and hot tub. Very convenient location. Quiet property which suited our needs. Grills scattered throughout property for use. Gated community with a code for entry. A different code for pool and fitness center. I would stay again.

aarstadj (Seattle, Washington) 01/01/2020

When we arrived it was clear the unit had not been cleaned. My daughter ended up getting lice from the bed, and was bit multiple times by something overnight. The floors were dirty and clearly not vacuumed. Showers weren’t cleaned. Hawaii was beautiful, but will definitely stay somewhere else next time.

Road370849 11/21/2019

Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

324marilynn (Perranporth) 03/18/2020

There's no place like the OCEANFRONT rooms (1404 & 1305) of this awesome hotel! The panoramic view of the Kuhio and Waikiki beaches combined is a picture so perfect! This is the main reason why we kept on coming back to this hotel. It's like a home away from home. Thanks to all the staffs, you all made our vacation complete. Keep up the good work God bless you all. Aloha!

staceykrueger (Ripon) 03/16/2020

nice place to stay very well located and easy to get to. parking was a lil iffy if not onsite but not that bad. rooms were nice and clean. balcony had very nice view of beach and nice place to stay. I would stay here again.

tiffany000 (San Francisco, California) 03/06/2020

This is a basic, no frills budget hotel. I usually stay at the larger resorts when in HNL, but since this was a short 3 night trip we decided to stay here to save some money. I probably wouldn’t stay here again because it lacked amenities, but overall it was a nice stay for the price. What I liked: - Great location (right across the street from the Duke’s statue). - Staff was very friendly and accommodating when we asked for a late checkout. - Beds were comfortable - Balcony with ocean front view was amazing! - Concierge service (although they didn’t help very much) What I didn’t like: - Bathroom and shower were REALLY small! - lots of outside noise - garbage trucks, leaf blowers in the morning (sliding glass door is old and not double paned). We were in the 5th floor - No real lobby area

tinav3_travels (Edmonton, Canada) 03/01/2020

We booked an ocean view room for three nights - we had a great view, and our room was quieter than the room we stayed in last time (which was close to the service elevator) but it is still noisy, from the traffic outside to the air conditioner in the room (which did affect my sleep, even with ear plugs). Rooms are small but that is okay. Very clean, especially considering all the sand that must get tracked in to every room, very friendly staff, great location. For some reason, there is always a huge line up at Eggs 'n Things, so even though being a guest at the hotel entitles you to a 10% discount, we just never took advantage of it because we didn't want to spend all that time in line. Beds were very comfortable, shower was small but adequate. It was nice to have a newspaper every morning. The location is phenomenal - right across the street from the beach! I would stay here again, I think it is the best value in Waikiki.

Big_n_Beautiful (Sydney, NSW) 02/28/2020

Stayed at this accommodation for 3 nights, regretted that I didnt stay longer. Very basic but very clean rooms. The staff are excellent and pleasant...ALL OF THEM, special mention to Shawn at reception who is very helpful and great to deal with. We stayed at 1205 which had a fantastic view of Waikiki. We arrived early (8am) and Shawn did his very best to get us a room so we can rest - we were in our room by 9am! The bed was clean and comfy, and though room was outdated, it was very clean and had everything you need. Bathroom was small, but expected given the size of the bldg. The also offer a free shuttle and their driver, Earl, was wonderful! Would definitely stay here again!

Odyssey617496 02/22/2020

Black particles over everything floor, rugs, walls, drapes, toilet seat, walls. Would not recommend at all for the elderly or young children. Or a service animals.Building is aware of this situation slowly switching out air conditioners over the next years. Read other reviews. This is more a public service than anything else. The rugs in the halls are filthy. I WOULDNT The men this property or to people with children elderly. Definitely nobody with respiratory issues at all. Location is great. Front desk staff is great! Building management terrible they should be ashamed to expose the public to this!

Janelle T (Saskatchewan, Canada) 02/18/2020

We stayed here in January 2020. Our room was on the 19th floor with Diamond Head and ocean views. We picked this condo because of the kitchenette and its price. I loved having the ability to cook our meals in the condo, BBQ, or walk to a restaurant. I also like the fact that each floor had its own coin operated laundry. It is convenient that we can don't have to pack lots for our 10 day holiday. Our room was located right beside the elevators however there was no excess noise from them. I was pleasantly surprised. The front desk staff were cheerful and helpful when we had questions. A special shout out to Sandi,she loves her job and you can tell .

glennhJ9125OA 02/13/2020

Carpeting was not very clean. Sheets on Bed had holes in them. Housekeeping forgot to clean on scheduled day. Very outdated furnishings. Don't trust the pictures. No where near what You actually receive. Very disappointed in property. Property at Aston Banyan is in great shape. Use the VRBO for that property. Stay away from this 1980's place and no one seems to care . Also heard is was 40 % occupied at the time we were there. Wonder Why ????? We stayed here for 2 weeks and I couldn't wait to leave this place.

pleado1969 (Ballarat, Australia) 01/30/2020

Really happy with the room and location. Great convenience to the beach and shops without being right on top of them. Staff a little icey at times and could be more friendly. Probably lacks a decent restaurant but is central enough that you can go to the many that surround the place. All up, we would stay there again.

jetsetter369 (Chandler, Arizona) 01/13/2020

The accommodations were actually better than I thought and I'm glad I changed my reservation to this property. They were reasonably priced and offered a nice military discount. The room was quite sizeable for 3 people. It was clean and that's something I'm very particular about. They have an excursion desk, in addition to luggage storage and a waiting area once you check out. They allow you to use the showers and accommodations as well but need more ventilation in the changing room. We almost suffocated because there was no air, no windows open or anything and when I asked maintenance to provide, he shunned me off with a bad attitude. That was my only negative experience. The front desk girl was extremely nice and helpful but I can't remember her name. We looked for her everyday because we knew she would be helpful...she was the only African American I saw on the property. We enjoyed our Christmas vacation.

968darcid (Missoula, Montana) 02/02/2020

First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..

Rob7039 01/05/2020

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.

maicoman1 (Waikoloa, Hawaii) 11/24/2019

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

202gayleg (Duncan, Canada) 03/15/2020

Another fantastic holiday at Crocodile Bay 💜 Will be returning next year. Spent a week in paradise We arrived in San Jose early, so ended up taking an early flight to resort. (So arrived a few hours early) Spoke to Leah at the front desk and nothing was a bother. She was amazing. Crocodile bay is like our second home. The staff and management are the best. Special thanks to Todd, Diego, Serena, German, Sharly, Olimpia, Dennis for always looking after us. Dave Kanski was our booking agent and is one of the reasons we travel to Costa Rica. He knows his stuff and takes care of every detail. Highly recommend him 😁 Fishing was a okay, everyday on the water was a very enjoyable experience. Great lunches on the water. And tons of marine life and stunning landscapes. Boats and equipment well maintained. The resort is amazing. Wildlife everywhere and beautiful jungle like grounds. The food is amazing. Fresh seafood every night if you wish. Tried the spa for first time and it was a amazing. Had a very sore muscle issue in right leg. My therapist worked on it every other day and now I am pain free. Many thanks to Monika 😁 So anyone looking to for a fishing/eco resort, Crocodile Bay Is the place to go. Highly recommend. You won’t be disappointed Looking forward to next year 🎣🐟🎣

mikefishes2020 02/27/2020

Thanks to all at the resort Olympia, Maria and Flory to name a few. All the fishing Captain and Mates are amazing. Our booking agent for Crocodile Bay David couldn't be more helpful. Hands down the best experience. Meal were incredible as well as boat lunches. We really can't say enough good about Crocodile Bay and the people.

joemom (medford, nj) 02/13/2020

Crocodile Bay...the people, the fishing and the amazing Osa Penisula are what keep us coming back again and again. My son(19) and I just returned from a week at Crocodile Bay with 3 days of fishing...and 7 days of special memories. The fishing...tuna, roosters, sail fish and a marlin! Days spent out on the water with Captain Anthony Santos and mate Lleandro were just awesome days. These guys are professionals...and just great guys! Having Todd Staley back as the Director of Fishing gives the lodge immense fishing knowledge but also the importance of conservation. Anything we needed or wanted these guys took care of...big shout out to Diego who works with Todd to run the fishing operations. I requested that someone catch me some tuna…so that I could have sashimi for dinner and these guys got right on it! Plus you know when, Mark Davis from Big Water Adventures is there to film an episode you have made the right decision for the fishing! He, his crew and family could not have been nicer people...and love this place, and the people as much as we do. The lodge is just a special place. It is not fancy but comfortable, and beyond well run. Ms. Olimpia who is basically the team Mom, and as my son says “the lungs of the lodge.” She not only deals with everything you might need or want...she just breathes vibrant life into everything she does. From the moment you arrive until you leave, Ms Olimpia and everyone there treat you like family. We met other families from newlyweds to a family with young children that all felt the same way. The food is fresh and delicious. And plentiful…my son eats alot! The ecotours are so fun but also so educational. The Osa is a place that continues to amaze us each time we go. There is always more to see and discover...waterfalls, hiking and again, most importantly, the people. Dennis and Diego, the ecoguides, are again amazing. And the spa…awwwwwwww. Massages and chocolate wraps are first rate. Gloriana and all the ladies at the spa are great! Crocodile Bay is a special place. Yes, it is a fishing lodge, and a world class, first rate one at that but more importantly to my son and I it is a place that brings family and all kinds of people together to share in an amazing part of the world. Just go...

Teesdalepark (Darlington) 02/10/2020

We stayed here for a few days to concentrate on some fishing both inshore and offshore This is a lovely resort and there is a lovely lady called Olympia Who offers you a very friendly greeting upon your arrival and indeed makes cookies for you to throw into the sea before you start fishing as a lucky omen for the day The accommodation whilst not luxurious is quite acceptable and it is very clean and around the resort there is a very happy atmosphere of people sharing tales of the days expeditions adventures and fishing stories Our Captain Sharley and his mate David Really looked after us and we certainly knew this stuff and we ended up catching some massive sailfish rooster fish snappers and allsorts of other bits and bobs and it was a fantastic two days fishing I have no hesitation whatsoever in recommending this resource and I very much hope that we will have the opportunity of revisiting in the not too distant future

Selby22 (Bristol, United Kingdom) 02/02/2020

Every year my friend and I in the UK have an overseas saltwater fishing trip. We have been to Venezuela, Cuba, Belize, Mexico and Christmas Island (Kiritimati) among others and this time chose Crocodile Bay lodge. We were not disappointed. We had a fantastic six days of fishing, four off-shore and two in-shore. Off-shore we caught several mahi mahi, eight sailfish up to 120 pounds and on the last day a 250-pound marlin, all giving a wonderful experience, The in-shore fishing was equally good and we caught lots of rooster fish up to a monster of 80 pounds, plus jacks, pompano, mahi mahi and snappers. The boat and equipment were excellent and captain Humberto and mate Marcel outstanding. They consistently put us on fish and were fun to fish with, providing an enjoyable and informative atmosphere on the boat. We plan to return and would happily fish with them again. On-shore, everything to do with the fishing was well organised and we had not a single hitch. The lodge itself was excellent - the best we have experienced. The surroundings are beautiful and full of wild life. There were monkeys swinging in the trees near our room when we arrived. The rooms are very nice and spacious, with good air conditioning and Wifi and there is a nice pool, which was very welcome at the end of a day’s fishing. The restaurant food was great and the wine included with dinner much better than expected (Chilean Merlot). Without exception the staff at the lodge were friendly and helpful, with the tone set by Olimpia at the front. Finally, the lodge’s travel arrangements, from being met at San Jose airport, taken to the top class Doubletree Hilton hotel for a stop-over, being taken back for the internal flight to Puerto Jimenez, being met there for transfer (5 minutes) to the lodge, and the reverse of it all at the end of the trip, all went perfectly. All in all, a great trip. We will be back!

Altmar1801 (Curacao) 03/31/2020

Welcome home, Maui Kaanapali Villas. This slogan is written on the key card each guest gets to open their unit. I have to say that it does feel like home there. My husband and I stayed there for 4 nights in February during our honeymoon and we had a wonderful time. The studio we stayed in had a very comfortable size. The kitchen was well equipped, the bed was comfortable, the sofa was big enough to chill and doze off in and sitting on the balcony had that home backyard feel to it. I truly recommend to relax and indulge in the pool and jacuzzi that’s near the restaurant. It is super relaxing out there and you can get amazing mountain views from the poolside. Even though I would give the food made at the hotel restaurant a 5 out of 10, I really do recommend sitting at the beach side tables during the day to look at the beach. My husband and I were able to see some whales swimming there when we were having breakfast at that restaurant. It made the breakfast experience beyond amazing. The Kaanapali beach itself is also delightful. The sand is sparkly and soft and the water is clear and had the perfect temperature at the time. I’m more of a pool person overall, but I’d choose this beach any day over any pool I’ve been to. This is the perfect place to relax and enjoy each other’s company. It is indeed like a home away from home.

tonystariha (Port Moody, Canada) 03/20/2020

Staff was very helpful and friendly. Enjoyed having the restaurant on the premises. The grounds were well maintained and tidy. The rooms and bathrooms however could use updating. Having only one elevator in operation resulted in long waits.

ChuckDallas (Dallas, Texas) 03/20/2020

Nice maintained property on the Kannapali Beach. Rooms have fully equipped kitchens and the property is certrally located for the Kannapali area. The staff is very personable and professional; we are repeat vacationers at the property.

Julie B 03/17/2020

Aston Maui Kaanapali Villas is like visiting old Maui, low key and laid back. There are many resorts around it that are much more amped, up like visiting Vegas, not for me. We’ve stay there twice and are already planning our next visit. Alhoa

VancouverLAMI (Vancouver, Canada) 03/15/2020

Every staff person we’ve come into contact with has been wonderful, friendly and helpful. This resort is tucked away a bit and the beach walk doesn’t go along the beach so it feels more private and secluded than some of the big resorts on Ka’anapali Beach. Clean and careful through the COVID-19 event. Would recommend highly.

Harrod123 (Kansas City, Missouri) 03/19/2020

We stayed here after a week in myrtle beach and oh my goodness! This place is amazing! Jessica at the front desk was smiling and welcoming as soon as we walked in. We had a beautiful room with so much to do on property! i wish we would have stayed here the full 2 weeks!

111Glennl (Woonsocket, Rhode Island) 03/19/2020

Recent stay at Fountains was enjoyable. Check In was easy. Good location, nice property with a heated pool and hot tub. $21.57 a day for a resort fee is very steep considering the pool area is all they offer on site. Large 4 bedroom townhouse was very nice. Cleanliness of dining and living room carpets were the biggest negative for us. No way it was vacuumed prior to our arrival. Leftover food and long blonde hairs all over the carpets. Exterior of stainless steel appliances should have been cleaned. Bathrooms and bedrooms were all cleaned satisfactory. My wife vacuumed the dining and living room carpets. We could not find the remote for the provided DVD player. We requested a replacement at the front desk, but one was never delivered. Outside of the initial dirtiness of the carpets, our stay was very enjoyable. We would probably return next year

Chris H (Litchfield, Connecticut) 03/01/2020

We made plans to go to Orlando for a golf getaway. Great location within minutes to champions gate. Easy to make plans and head down from Connecticut. We arrived early to see where we were staying. Front desk clerk had our cell phone and would call us when room ready. A 4 PM check-in turned out to be 8:30 PM due to a very dirty condo left by previous renters. The kitchen floor and entry way were filthy along with the carpet to the upstairs. The handle was torn off a kitchen cabinet door. There was a nail tak in the bedroom closet sticking out. There were only six towels for 4 adults for 4 nights. There were no plastic trash bags to put your garbage out. We still enjoyed our stay. This unit could use some attention in the near future.

Trip767675 12/11/2019

I rented this townhouse because my daughters cheer team picked this location. I arrived at 1:30am for check in, super quick check in. I get to my unit, immediately 2 roaches walking on the kitchen floor, the rugs are beyond dirty and stained, the patio slider is missing about 10 blinds, upstairs one of the bedrooms smells like corn chips, stains all over the carpets and walls, floors are all slippery with my sneakers on mind you, hallway and bathroom lights do not work at all, I had to use the flash light on my phone to go to the bathroom. Absolutely not worth the money they charge, I’ve seen better at local hotels. Not sure why they charge such a big cleaning fee, they definitely are not cleaning well at all. Highly disappointed and will be seeking a refund in the morning when they open.

sharonsU5899US 10/30/2019

This was an interesting find, for sure. Once we were checked in, we went to the unit and went upstairs to check out the bedrooms. The master bedroom bed looked like someone had been sitting on it, one of the pillows was not in place with the others, and my first thought was that someone else had been sleeping in the unit. It made me very uncomfortable. We immediately flagged down a maintenance person who said that the entire unit was indeed ours and that no one else was renting it with us. The unit has a great kitchen but some of the floors looked like they were not cleaned properly. Also, the entire place was extremely sparsely appointed. No lamps in the living room, rug under coffee table looked unclean, no windows in this unit, except for a window in the bedrooms, felt like a cave. It served our purpose but I would not rent here again.

jodiep769 (Mudgee, Australia) 03/24/2020

This hotel has everything needed. We are from Australia and we loved our stay. Room was simple clean and we choose the partial ocean view room it was a great view. And pool was great. Free filtered water whenever you want and great location. Shops on the same street, park across the road and beach across the road. Tour buses stop out front. Sounds to good to be true. Staff were lovely. Can’t say this about many hotels but this was a great stay for us. Our room view.

DaveMacNFam (La Verne, California) 03/22/2020

This is an amazing property, very clean, spacious and with many amenities for guests who desire a one stop easy relaxing venue and the views are spectacular as is the proximity to Waikiki beach and other activities.

johnnyeh2017 (Calgary, Canada) 03/18/2020

We have stayed at the Beach Tower about 25 times in the last 19 years. Looking forward to our 20th anniversary. It's not inexpensive, but it's a great value. 140 ocean facing suites (my estimate) in a 40 story building with 4 elevators, steps from the beach, makes for a great boutique, condo experience. The staff is the best.

972ariky 03/17/2020

Clean and big rooms within a short walking distance to the beach. Great outdoor pool. Hospitable staff who always have a kind word and a good advice on places to eat and shows to see. Highly recommended.

MTUGRAD01 (Clinton Township, Michigan) 03/02/2020

I rarely write online reviews but it would be unfair for me to not do so in this case. I have stayed at many similarly priced hotels in other cities and never experienced this level of customer support. The staff (front lobby and valet) treated us like family and anticipated every need. They noticed when I ran out of laundry detergent so gave me extra packets for the following day! We loved the personal touch of water bottles and sunscreen along with beach towels that can be checked out for day trips. The suites are large with well stocked kitchens and the housekeeping is flawless. They have set the bar for all future trips!

rebeccawF9181GG 04/02/2020

The grounds of the complex are nice and the location is brilliant. However we were disappointed with the first apartment as there was a very noisy air conditioning unit whirring all night. We were moved and the problem was resolved. However, the lady who lived in the apartment underneath us held parties until 5 am most nights and then complained we were noisy! The TV in the living room had an issue with the sound and after being mentioned this was not fixed during our stay. The biggest problem was the finance though. We gave our credit card as room deposit. When we returned to England we found they had taken over £1,000 from our credit card. As far as we were aware our bill had been paid in full at the time of booking with the holiday company. Be very careful.

Peter G (Whitby, Canada) 03/30/2020

Be very carefull. Checked in for a 28 day through a tour operator and travel agency. Was told by both parties there were no additional charges. When checking in at front desk told me they needed a copy/swipe of a charge card as a security/damage deposit of around $250. This resort ended up charging me $676 US dollars as a resort fee. They will not return my money. Need it now that not working due to virus closures. The tour operator and the travel agency will not help. ..... and the place is not very clean. Door to suite wouldnt lock properly. The screen door to the patio wouldn't lock at all.

Jill L (LOUISVILLE, United States) 03/15/2020

Wonderfull place. Relaxing, picturesque. Convenient. Lots of open space. Plenty of parking. Feel safe. Accommodates large groups easily. Have enjoyed staying here with a softball team for 2 years. I haven't heard of any complaints from the whole group!

GusK1404 (Buenos Aires, Argentina) 03/04/2020

Love to return to Tuscana every year with my family. This is our 8th time at the resort. We re always satisfied when we start there. Great apartments, fully equipped, washing and drying machines, dishwasher and many details for making your stay comfortable. You don't have cleaning service nor breakfast, because they are apartments. The resort is placed some miles from Disney Parks and a bit far from Universal. This is very convenient because it is a quiet place. The place where this resort is exactly located is called is Champions Gate in Davenport. Some years ago there was nothing there save a Publix, Mc Donalds, a Walgreens and a 7 Eleven, but now you have lot of shops. The resort has a very nice swimming pool and a nice bar for ordering any kind of meals. My family and I love Tuscana, it is a great place, it won't disappoint to anybody who chooses this place. We have been doing this since 2012, even before this resort belongs to Aston. If you chose it, be confident that you will not make a mistake. You are going to love it.

curtip55 (Fredericton, Canada) 03/04/2020

We recently stayed at this resort with another couple the second week in Feb. I had found the resort on line and after looking at pictures and reading reviews decided to book for a week . The location is great - a 10 minute walk to several restaurants ( ate at the Miler Ale House - so good ) and to a grocery store . The pool is very nice with lots of chairs available and a very nice setting ( heated pool ) We were in building # 9 a bit off from the other buildings but only a 4-5 minute walk to the pool. . There was coffee in the lobby all day which was great , The unit was beautiful with lots of room, a good size balcony , great dining room table and full kitchen amenities. Good size bedrooms and large bathrooms with lots of hot water There is propane on site to use for barbecuing . I walk every morning and they have a great country road for me to follow as wall as the walk out to the restaurants The only issue I had was trying to get supplies which to me would be simple - Just have a checklist and make sure all units have adequate supplies of everything including dish detergent , dishtowels , Landry soap, toilet paper etc etc . The front desk was hit or miss for customer service - some friendly some staff not so much. - very surprised the Marriott would not be on top of this . We ran out of toilet paper and when I asked at the front desk they did not have any - it was always still waiting for our supplies to come in . Also the restaurant on site is close with no date to reopen . They also have a book exchange program. There was a mix up with the barbecue time but not a big deal. I would definitely stay there again and would recommend - perhaps bring some of your own supplies until this issue is resolved Overall very nice resort .