marilynsB4418XV 01/14/2020

We stayed here for 9 nights in a somewhat over-furnished studio condo. It had a hideabed but if you folded it out the two beds would be toe to toe. The location was excellent-- 10 or 15 minutes from Lahaina or Napili or Kapalua. Walking distance to several nice restaurants and good local food including a great food truck park and a major grocery store. A moderately sized complex tucked in amongst the huge hotels. Very quiet. Very clean. Nice grounds, view and ammenities, Great for families if you rented a bigger unit.

pjgrad (Kent, Washington) 01/03/2020

The location is great. You can easily walk to restaurants and stores. The grounds are very nice and well maintained. Two pools and hot tubs, shuffleboard and koi ponds. Many units (including ours) had wonderful views of the ocean. You could hear the waves from the balcony. It was great. You cannot swim or beach walk as the water is too high here but a short walk provides some nice beach areas. Our unit came with beach chairs, fishing rods, boogie board, beach towels and some snorkel gear. I think our unit was B407. Netflix was included which was nice. There is a washer dryer for convenience. Again, the view was great. The kitchen was adequately stocked with plates, etc. We slept 5 adults but you have to be comfortable with open sleeping on a couch fold out. But it was very shabby and kind of dirty. Wires come out of walls and drape around the room. The shower and shower curtain were dirty. Not enough TP. The deck chair pad was dirty and ripped up. The bedroom curtains were dirty and ripped up. They looked like the very hungry caterpillar chewed through them. The window frame was rusted and the pain is all peeling. Hall light fixture had no cover, just a bare bulb. The upper bathroom has a window into the bedroom below so you hear everyone going to the bathroom while in the bedroom. It would take very little money to actually make this unit fresh. For $6k a week I think you could fix this. I would be ashamed of renting this unit until I had fixed the wires, light, paint, curtains, and chair pads. I would stay at this resort again but I would choose a different unit perhaps run by a different rental group?

Valerie S (New Jersey) 01/03/2020

My husband and I spent 1 week of our honeymoon at the Papakea resort booked through Costco Travel. After reading the reviews, I made sure to book an Oceanfront, not Oceanview, which is significantly different as you really look out over the ocean instead of the pool with the ocean in the background. We enjoyed breakfasts and dinners on our lanai watching the sunrise/sunsets and scanning for whales as the whale season had just begun during our week there. We saw a few, but we heard it’s nothing like if you were to go in Jan or Feb. Apparently they are all over during those months! Must be amazing and we’d love to go back to see this. Our 1 bedroom corner condo L208 was clean and nice, nothing brand new but everything in good working order with plenty of dishes/cups/utensils, a full fridge, stove, microwave, crock pots and a blender, to name a few things in the kitchen and brooms and a vacuum to clean up the sand and dirt that sticks to your bare feet after coming inside. The porch wrapped around the side so was quite large compared to the middle units. The only problem here was the winter wind whipping around the building could be intense, so the middle units may be quieter and more protected. The owner also provided 2 beach chairs, beach mats and a boogie board for our use as well as 5 beach towels. The only thing missing was a cooler which would have been primo, but we managed without it. The bathroom was very nice with plenty of clean towels and a double vanity and tiled shower stall with toiletries provided from Hawaiian Tropic that smelled great. The Aston provides several grills contained in the pool area which are well maintained and easy to cook on. They got hot and have a light attached if you are cooking in the dark which is super helpful! The 2 pool areas are nice and usually packed with kids and very large hot tubs which get crowded on the weekends. Quiet hours begin at 10pm, so get your fun in by then because they are strict with these rules. Be sure to attend your welcome breakfast to learn about the island and possibly win something. The single air conditioning unit was situated in the living room which is great if you planned to spend most of your time there, but when we were in these rooms, we preferred to have the slider open to hear the ocean. Unfortunately, the cool air pumping out did not make it into the bedroom to make it comfortable for sleeping (slider was closed at this point – but the AC doesn’t work with the door open anyway). We had to put a fan in the hallway to try to push cool air into the bedroom. The only TV is in the living and was the smallest flat screen we’ve seen in a while, but we didn’t spend much time watching TV, so wasn’t a big issue. As far as activities, I booked them myself because the concierge never returned my phone call even though I provided my cell # and was with guests when I stopped by the lobby. Ironically, our room phone stopped working at this point and I informed the hotel, but did not request it be fixed during our stay so do not know how quickly the maintenance team works. As many have written, there is no beach outside this resort, so if you don’t mind walking 15-20 minutes (not on a beach walk either – you must eventually make your way to the road/sidewalk to the main parking lots) and you can reach Honoapi’ilani Park for decent sand and beaches (about 8 resorts to the south). If you walk to the north on the sidewalk, you will reach a smaller beach good for little kids with a protected ocean pool called Honokowai Beach Park. The good thing about the Aston is parking is free so you can drive with all of your gear if you’d prefer. Unfortunately, most of Maui’s beaches are being eroded away and so beaches are limited, especially at high tide. The only thing I might prefer on a second trip to the island would be a beachfront hotel because getting the beach from the Papakea takes some effort. Overall, our stay at the Aston Papakea was still very nice and without major issue and we could consider coming back for the price, location and accommodations.

Eva M (vacaville, ca) 12/28/2019

Stayed 12/14-12/21/2019 Beautiful grounds here! However, the 1-bedroom unit we were given on the 2nd floor (C-201) was was older and in need of updating. When I saw the unit we were assigned to I asked if we could be moved to a higher floor unit, but Aston management explained that since I booked through Interval International and not through Aston, Interval International customers were assigned to a block of units similar to the lower level unit we were given (higher floors have much better views of the ocean). Well we spent a week here and I was on the phone with maintenance; first because the old tv in the bedroom wasn’t working (management said too bad, only the living room tv had to be in working order). Then the old tv in the living room stopped working and I was on the phone for a long time being guided step by step on how to fix the problem. Then the bathroom sink plug broke into the sink and the plug had to be replaced. Next the washing machine stopped with my clothes in it and the locked lid kept me from removing my items. Dealing with these issues took time away from our vacation and relaxation.In addition to that, when we arrived at Aston Papakea they surprised us with a $366 maintenance fee that had to be paid up front. Now I know why! My fee was probably used to update the old fixtures and appliances in that unit. Don’t know if I will be returning here since I usually book through Interval and don’t like staying on the lower floors in older units.

TravelGrandpa67 12/09/2019

The resort personnel are a LOT more interested in what you are not allowed to do than they are seeing that you have a great time there. We called to ask that the table top be attached to the base, (2 screws that had come loose) but they couldn't do anything about that. They said "call the owner" but didn't have contact info for the owner. Likewise the undersink cabinet door that had come off (another screw loose). But they were johnny on the spot if we put a pool floatie on the balcony to dry, if we were playing cards IN THE UNIT with the balcony door open after lockdown hours, or if we were even playing in the pool with our granddaughters. If you're old, go to bed a 8:00, and don't mind unit maintenance not done, then this is the place for you. If you're interested in a whole family vacation from grandkids to grandparents, then I suggest looking elsewhere. Friendliness factor pretty much nonexistent.

traveldudeTexas (texas) 11/20/2019

Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.

Preparedteacher 09/21/2019

Ok, so even though it was hot and some cleaning needed to take place in the units (dirt on the picture frames, dirty ac unit filters, dirty door jams) and there were only portable AC units (if you rrquested ahead of visit) that didnt really work well I can totally forgive it all!! First off we were only in room in the evenings so the AC in master room is where we stayed once in the room. Here is where my stars improved THIS IS THE MOST AMAZING THING- They went way ABOVE AND BEYOND... my 5 year old left her precious and well loved stuffed lamb named Baa... she had to fly without him back to Califronia and she did well THANKFULLY but was still all teared up with having to leave him, we called immediately when we dropped off rental car and noticed him missing. The staff went immediatly to look for him and found him. I exspected to hopefully get him in the mail, and told them I didn't care what the cost was and to charge my card (they didn't charge me a thing) but what we got was AMAZING. The staff did a whole colored copy of his adventures with pictures, they even send little gifts along with Baa home..My child is beyond exstatic and so happy, she is playing with her Baa and new friends. THANKYOU STAFF AT ASTON POIPU KAI!!!

Bonnie D (Banning, United States) 08/06/2019

We traveled to Kauai for only five days to celebrate a friends birthday. Poipu Kai was almost next door to where they stayed. I called ahead of time when I realized it was 3 stories and no elevator as hubby is disabled. They assured me a ground floor unit. We were upgraded to a beautiful 2 bedroom house. Very Clean, staff was wonderful...would love to stay there again.

SipeSipeTeam (Glendale, California) 07/04/2019

The pools were small but there were several scattered around the property. Very close to beach and a few good restaurants. Beaches were very crowded however, but a quick hike down past the Grand Hyatt and you were on a seclude beach all to your self.

TracyDunson (Colorado Springs, Colorado) 06/29/2019

This was the third Aston property that we stayed at in our island hoping adventure. When rented two rooms. Property isn’t maintained like most of the resorts in Hawaii. They do not have typical air conditioning units in the room. They have portable units that they want turned off when you are not in the room. One room had a great kitchen and flooring. The other not so much. The carpet was old and crunchy and stained. The rooms really smelled bad..

davidgQ339XP 01/08/2020

First of all, this hotel use to be dorm rooms that were then converted to a hotel. Narrow hallways, low ceilings, smelled, no quality to the rooms. The location was not good. The Waikiki Beach area is amazing, great shopping, restaurants, night life, landscape, etc. Stay anywhere near Waikiki Beach.

VillageGypsy (The Villages, Florida) 12/19/2019

We selected the Aston for the night after our Pride of America cruise based on convenience to airport and Pearl Harbor (15-20 minute drive), and the lap lanes in the pool. Obviously oriented toward business travelers, there was little activity on Saturday night. Our suite was on 31st floor with nice view of the mountains. Separate bedroom with TV had glass walls and sliding glass door to living room (possible safety hazard). Living room had no couch or TV. But did have dining table and full kitchen. The parking garage was tight, with 10 levels. We were charged $25.00 for the night - reasonable compared to Waikiki hotels. The ambiance around the pool (open air on 11th floor of connecting building) was excellent with 3 palm trees and other plantings, and rock mini-wall as outside shower. The quality of everything was very high, and we were glad to have chosen it rather than something less well maintained but slightly closer to the airport.

S2778BVmikep (Honolulu, Hawaii) 12/05/2019

The apartment was as advertised. I am very pleased with the amenities, the cleanliness and the views. Centrally located and within a walking distance to Ala Moana or Waikiki. Friendly and helpful staff. I strongly recommend it!

Dryside (Spokane, Washington) 11/23/2019

Our stay was driven by a need to go to Queen's hospital and for that purpose this location is excellent. Staff at the front desk were very friendly and helpful. The room was very clean, the bed excellent and the layout with a separate bedroom was also very nice. Some peeling paint on the bathroom cabinets and the kitchen could have been a little bit better stocked - - but it was workable for what we needed. Location, location, location- - if this location is what you need or want then this is the place to stay.

RobertoFeusi 11/14/2019

we chose this hotel because it was close to the Kulikani hospital and my wife was released at 05.00 am from emergency therapy. When she checked out 7 hours later the hotel wanted to charge 2 days. On the room there was no drinking water and also otherwise no service was attainable early in the morning (shower didn't work) . All this to 220$ per night. In emergencies like this never check into this hotel, rather into a hotel in Waikiki.

Travelmaster23764788 01/03/2020

This hotels location is great. Also most of the staff was friendly. Our favorite where our room attendants. We also have many issues. The room was not ready on ready on time and it was dirty. Also we bought luau tickets from the hotel and were an hour late. We did not have hot water for 3 days and we still don't. The manager called and took 20 dollars off for the inconvenience. I paid over 1600 for this room and expected to get hot water etc. I am here now we will see if they do anything about my stay if not you will see comments of the other 9 peoples experiences as well.

katloveshorses (California) 12/13/2019

My only complaint was that the mattress needed to be replaced big time. The kitchen had everything you could need - plates, silverware, blender, full size fridge, etc. It was great having the washer and dryer, especially with our sandy towels. Location was perfect. But that mattress. I didn't get a good night's sleep once.

BdBrianS (Vancouver, British Columbia, Canada) 12/11/2019

I would recommend staying here, but maybe it's for the best to rent from the owner rather than booking a vacation package. Each unit is owned so no matter which review you read, if you don't book a specific unit you won't know what you'll get. Our Unit, a 1 bedroom condo, was in the F building (A, B and F are closest) and was a minute from the beach. It was spacious and had all the amenities you need: fully stocked kitchen with decent appliances, washer/dryer, pull out couch and love seat, big screen TV and PS3, shower (not bath), king size bed... The furniture was old and mattresses on the couch and bed were years since needing to be replaced. My back will need a few days to recover. There was a $20 resort fee added on at check-in, but at least that came with unlimited DVD rentals (lots of brand new movies available in the lobby Kiosk). Parking can be very difficult at night. I had to go to the Office and they had to get a staff member to move their car so I could park. The staff were pleasant and we really enjoyed our stay. The Pools are simple but nice and there are plenty of BBQ's available around the grounds. The location is great with lots of shops and restaurants within a 5min walk. Kamaole 2 is an outstanding beach!

teresa190 (Alexandria, United Kingdom) 11/05/2019

Spent our wedding anniversary in Maui, stayed for 3 nights there was a problem in the bathroom with the first apartment,so we were upgraded to a beautiful apartment in the main building. Staff were lovely the manager sent us wine/ chocolates to our apartment. We hired beach chairs so didn't use the pool but it did look nice surrounded by beautiful gardens . We enjoyed our trip to Kihei ,Maui and will never forget it thankyou for making it memorable.

Grant K (Honolulu, Hawaii) 11/04/2019

This hotel is comprised of individually owned condo units centrally managed by Aston. There is a separate hotel, the Maui Banyan, in the front, closest to the street/beach, then a separately managed condo structure, followed by the four Aston managed condo structures at the rear, furthest from the street/beach. The furthest condo, latest in the alpha, would be 400 meters from the street. Massive parking structure, lower levels are reserved for permanent residents, thus usually need to go to the rooftop. Each condo unit comes equipped with a full kitchen. The unit, sofa, carpet, and blankets had a stale smell. Being aligned vertically toward the ocean, ocean views were partial. Otherwise, it was functional and close enough to a nice wide white sand beach. Service was nonchalant. Front desk was rigid with a 4PM check-in and 11AM check-out. Rules stated to empty trash upon check-out, a bit away being next to the parking structure. We were miffed when searching for the trash bin, asked a custodian in a cart, who verbalized the directions, then ended up seeing him there ... why didn't he offer to take our one bag of rubbish in his nearly empty cart??? Many similar choices along the Kihei/Wailea coastline. Would only stay here again if the price is right.

nikolek2015 01/02/2020

Condo style accommodation very bright and spacious. Has a living room, full bedroom, kitchen with oven, dishwasher, full size fridge utensils, coffee maker and lots of storage space.  Washroom is a bit older in terms of features the water pressure was just ok. TV, wifi, safe, iron and ironing board all in the room. Location is very convenient only 2 blocks from Waikiki beach and 2 blocks to all types of shopping: Nordstrom’s Rack, Macys, Ross and even upscale shops such as LV & Omega within 10 minutes walking distance. Many good restaurants close by as well as ABC stores. There is a convenience store and coffee shop located right in the facility. There is a pool, tennis court and laundry facility right on site.

Bondies (Brisbane Region, Australia) 12/25/2019

We stayed as a family having booked the apartments many months in advance. Having seen mixed reviews we did have some concerns, but found the staff friendly, the location great and our apartment being very roomy, clean, good quality fittings with a great outlook. Housekeeping staff were always prompt, friendly. We opted for the King & sofa bed option. Sofa bed was good quality queen which was very comfortable. We were on the 23rd floor, overlooking the pool etc. Just a few minutes walk to the beach, also many food outlets in immediate vicinity by including Burger King, McDonalds, Denny's, Domino's and a very nice 24 hour restaurant across the road at the Hilton Waikiki. In house coffee shop and convenience store. Waikiki Trolley stop around the corner. Laundry located on each floor $2 per load. We loved our stay, would highly recommend and would stay here again.

Rae C (Reno, Nevada) 11/22/2019

First time staying here. I just picked it from the internet. There are great and very helpful! I had a problem with my bill at the end of our stay. The manager came out and let me know what had happened and adjusted it for me. (It was a typo.) Beautiful hotel!

Lenss78 11/21/2019

I was waiting in the lobby for the 3PM check-in when the security suddenly took away my bags, opened them without my permission and threatened to call cops on me because I "might have a bomb." The concierge was loudly laughing at me when I confronted the security about this. I told the security it is racist to make such an assumption and they said they were "sorry that I felt that way." I called the Ministry of Foreign Affairs in my country, which told me to wait for a call from the Embassy in the US. The hotel saw this and gave me a full refund. This is easily the worst hotel I have ever been to. I would not recommend this place to anyone. I also stopped using hotels.com after this incident because of their unwillingness to help. 150자 가까이 썼는데도 계속 50자 이상 쓰라는건 뭐죠? 한국어가 아니라서 인식을 못 하나요 외교부까지 부르게 만들었던 호텔입니다 절대 가지 마세요

Diana W 11/17/2019

I write this review the night before we leave and we are all very sad. We took our 3 children 18, 14 and 6. It's not a five star hotel if that is what you are after but very comfortable with self contained kitchen and great staff all round. Close to everything and we very much enjoyed staying here. Will definately be back to stay here again.

784hollyd (Owen Sound, Canada) 01/11/2020

Our family of 4 (my husband and my in laws) just completed a wonderful 6 night stay at the Whaler. We stayed in 2 premium studio units with ocean view on 4th and 6th floors booked via Aston. I was a little hesitant booking a condo over a resort property as I was unsure of the level of service and ambiance. However, my expectations were far exceeded starting at moment of arrival. We had a lovely greeting with a shell necklace - something that not all properties (even resorts) do. Both units were incredibly clean and I was surprised with the check in call from Aston the morning of our first whole day to make sure we didn’t have any issues. Even though our room was near the elevators on the 6th floor I found it incredibly quiet both day and night. The overall ambiance of the property was great, including the meticulously cared for grounds were impressive. Aston staff was consistently caring for the property and were always friendly and helpful. Given that we were there during Christmas season we didn’t use the pool as it was a little busy, but there was no need with the ocean directly in front. My in laws were in love with the location - they walked to Whaler’s Village daily (maybe 2x daily) and nothing beats a 2 minute walk to great restaurants such as Hula’s and Monkey Pod. Thank you to the Aston staff for making this a wonderful vacation right from the ease of booking and then throughout our stay. I know we will return again. Mahalo.

1Aliza727 01/07/2020

Prior to staying here we stayed at a Marriott vacation village on Kona. And we got spoiled there. We both miss hotel amenities, pool people who will put up umbrellas, etc. Our condo here is very dated. We don’t open doors due to allergies but we met person who was here right before us and he told us he changed condos since noise from bar next door went on all night long. Great location..... but....

loveagoodfind (Salt Lake City, Utah) 12/27/2019

We stayed at the Whaler for 11 days in December 2019. The property is wonderful. It has a beautiful beach in front of the two tower condo buildings that is big, much bigger than some of the hotels further south. The pool and hot tub are fabulous. Check in and check out were a breeze. We stayed in a unit on the 9th floor in tower 2 directly under the Hula Grill on the south facing side. It was very nice, but the smoke from the Hula Grill can be a throat irritant at times. Personally I think I would look to book the south side of Tower 1 if I stay here again. The south side of both buildings gets the sun with nice sunrises and sunsets. The north sides of tower 1 & 2 don’t get the sun. I think it’s important to understand that when booking. I did see some people walking the beach at times, but in my opinion the 1 mile stretch of beach is not really a walking beach because it’s not flat. Others might disagree. There is a wonderful sidewalk that fronts the beach all along that 1 mile which is great for walking however. Booking a unit with a washer and dryer was very helpful.

miiller5728 12/14/2019

This was the 1st year my husband and I traveled away from home/family for a holiday and it was well worth it! The staff at The Whaler treat you like family and are very accommodating to your requests. I would recommend paying a little extra for an ocean front room. We had a corner unit in Tower 1 which meant we had two really long patios. One that faced the ocean and the other had ocean and mountain views. Walking distance to Whaler Village is really nice because it was a quick trip to the ABC store to buy all of the little things you forgot or just have to have. Also, there are some pretty amazing restaurants in there. Beach access was spectacular and our condo had beach chairs and an umbrella for us to use. The pool area is smaller than I expected so it was a little difficult to find a chair in there on some days. The kitchen was top of the line and had everything we needed. We also made use of the grills down by the beach and learned they are cleaned every day. They were always spotless! Did I mention the 70" flatscreen we had?! We are already discussing making plans to go back again next Thanksgiving!

Jumccaff (Victoria, Canada) 12/08/2019

Serendipitously, our friends have direct-owner-rentals in bldg 1 overlooking the court yard in between the two towers. We were too frazzled trying to figure it all out (lack of mental capacity due to crazy months of work) and went to a travel agent, which got us a slightly better price b/c of their purchasing discount, but we didn't have control over the room location. Our friends suggested calling the Whaler's 1-800 number and requesting Bld 1 (b/c updated furnishings compared to 2) and overlooking courtyard, but we procrastinated and called too late. We landed in Bldg 2, not overlooking the courtyard (which would have been prettier), but west facing over the whaler village which was still incredibly nice. We were on the 8th floor and I'd recommend fl 8 or higher for ocean views! Bring a bit of tinfoil, saran wrap, maybe a lockable tupperware container for food, as these aren't provided, but virtually everything else is. Also bring good thermal water bottles that you can pack with ice from your room and add ice tea or water from the lobby to keep hydrated - it'll save you buying bottles of it over and over. OUR ROOM: 865 BEST ADVICE - don't do bldg 1 east view, your ocean sights are impeded. IN SEQUENCE, TRY - bldg 1 west side overlooking courtyard, then Bldg 2 east overlooking courtyard, then Bldg 2 west side overlooking whaler's village. In all, 8th floor or higher. The studio apt. was well appointed, the bed awesome, they had dishwasher/sink/laundry soap provided. Balcony was lovely. Shower walk-in. Safe in large walk-in closet. The room was ideal for 2 adults, and I could see it being fine for an additional child too b/c seating is for 4 and room is large to accommodate. Safeway is 10 minutes down the road - buy food and bring it back by catching the public transit next door at Whaler Village for $2 to Lahaina, which you must plan to visit. They have neat touristy shops (prices differ per - so compare), an outlet mall, and a really neat boardwalk area with great architecture, scenery, eateries overlooking the water, and the banyan tree is actually worth the visit. We are planning to do a full day-trip to Hana (everyone advises start early - 7 ish - and plan a full day for a sunset there). Also, the Old Lahaina was the luau we wanted to go see, but plan ahead and book early. Instead, we could get into Drums of the Pacific which is bigger, less authentic, but fine for first-timers like us I'm sure. We did a lot of research on luau's and snorkeling excursions. To save money we considered just renting on the beach by Black Rock, but to ensure we make the most of our time, booked a morning trip with Magic Merman. It was cheaper to book Magic Merman for the snorkel through Expedia than their own website, btw, b/c no booking fees. Look for ABC in Whaler's Village for snacks or convenience food stuff, even liquor. The first time we needed to forage for food, I could only find a seafood burger and fries for $25 and it was meh. The next day I found ABC and could have gotten snacks, fresh fruit, sandwiches and the sort there for pennies, comparatively. I have issue with paying $25 for a boogie board that I can't fit in my luggage and would have to leave behind after a day or two of use, but what I found is that there's many who do, then just discard perfectly good ones on the beach come sun down, so we snagged two and enjoyed the day on them and will gift them to others when we leave. We also brought a decent beach mat with us and that worked great on the beach without needing to rent chairs. We also brought a small collapsible 6 can cooler that with ice, allows you to bring snacks or lunch with you to the beach or on the road to Hana, or to keep groceries cool when travelling to/from Ka'anapali. For a first time visit, I would repeat every single minute. I've traveled over 20 countries and quite extensively through Canada and U.S. (by motorcycle predominately) and I hope to make this a routine visit for us every 2-3 years.

leather-n-lace (Surrey, Canada) 01/01/2020

Can only recommend this hotel! Perfect location on beach. Nice pool area. We came in the night of a storm ,so lots of drift wood on beach. But surprisingly not garbage. Shops and amenities in walking distance. Rooms a little dated but clean and comfortable. Even garden view rooms are great views. We also found it great that we could call and get the bus to stop just by the hotel. Good place to do the whole island from.

steve19511001 (Wilbur, Washington) 12/30/2020

We spent a week in Kauai at the Aston Islander on the Beach. We were celebrating our 50th wedding anniversary and our granddaughter’s 21st birthday. We attended a luau at Gaylords Kalamaku. Our trip was very special. We did experience a lot of rain but pleasant temperatures. This was our third time here and we still found plenty of new things to do and see.

Kingstoffel1 12/26/2019

Hotel right on the beach in Kapaa. All the rooms have a seaview from their balcony. Very close to airport but no disturbance from it. Shopping c very near, restaurant next door on the beach (pricy) but nice. In wintertime its impossible to use the beach because of the dangerous rip currents and high waves. There is a pool(small) and a bar next to it. If you are lucky you may see the endangered Hawaiian Monk Seal resting on the beach! Rooms are ok.

Cooki P 12/25/2019

The hotel was very nice and offered coupons for local businesses as well as for non alcoholic drinks at the poolside bar. I would stay here again. The staff was very amenable. There were dvds and games for guest use.

David C (Scottsdale, Arizona) 12/16/2019

Kauai is covered with wild chickens and the grounds at Aston Islander on the Beach are no exception. The roosters will sit in the trees and crow all night. That was my first discovery. The second was that many of the units are not rented but owned; the owners make the property their long-term residence. The third discovery is that the sand at the beach is so deep and coarse that it is almost impossible to walk in. You'll get a workout trying to reach the water. All that said, I loved staying here. The view from my room was spectacular and the grounds are beautifully landscaped with exotic tropical plants. I will stay there the next time I get to Kauai.

Inthecountry101 (Payson, Arizona) 01/14/2020

My third trip to Maui. We stayed at Aston Kanapali Shores. I had seen some negative reviews about the property rooms so I called ahead two times and spoke to Bryan, front desk manager in charge of room assignments prior to arrival. I asked him to please give us a room with no problems. I was paying for an ocean view unit. I was taking my elderly mother to Hawaii for the first time. The first issue was trying to get the tv's to work. I had to call maintenience to take care of that. The bedroom had no air conditioning flowing in so the room was warm.  The Arcadia door to the lanai had a broken lock so you could not secure the door. There was a palm tree outside with a palm frawn blocking the view. The couch was old. The paint was old and tired. That night at midnight I was awakened out of a sound sleep by a screeching alarm going off. It took a few minutes to figure out it was an alarm on the night stand. The next morning I tried to take a shower and could not turn on the water. The shower fixtures were old and tired. I called maintenance in. The worker says you have to apply pressure, pull up and out!  I asked why dont you upgrade the fixtures. I'm told the apts are privately owned and it's up to the owner to do that. (Upgrading plumbing fixtures is a minimal expense so why dont they do it?) They finally did send someone to replace a part in the turn on valve. I could not shower prior to an 8:30am orientation meeting by the time I got the water on. None of the plumbing fixtures match in the bath and kitchen. I tried to make coffee. The pot is an old Mr. Coffee with no light working. I had to put my head near the pot and wait to hear if it started perking. I tried using the microwave over the stove and found it unplugged. I plugged it in and tried using it. It did not heat. I see a small counter microwave and realize why that's sitting there. It was old and difficult to adjust the time. I was reheating my coffee and it boiled over. Now the tv would not turn on again. It kept saying no signal. I had to call maintenance again to fix that. The tvs were set on timers and would turn themselves off randomly while you were watching. I had to call maintenance out again. This time maintenance had difficulty getting the tvs working. This took at least an hour to get them working again. I decided to leave my mom in the apt while I went out for a couple hours. When I returned the tv was off again and my mom was sitting in a hot apt because the air conditioning had gone out! It was around 90 degrees in there. I called maintenance again. They advised me to call the front desk. I called the front desk. By this time I'm fed up. I ask for another room that has no issues. Why was this room rented with all these problems? They had to know. He says he has one room available. He says he cant send anyone right away to help us move because people checking in need him. By now its 5pm. We had all our things spread out and unpacked. I throw everything together to move. We get to the other room and it's now almost 6pm. We have to unpack and organize again. The new room has no light on the coffee pot, no safety bars at all in the shower. I had to stand by while my mom showered. The couch was old. The air conditioning is freezing and running non stop all night. I find out later that I must set it up over 70 degrees to get the thermostat to shut it down. I had difficulty getting it comfortably adjusted. The room needed some renovating. The bathroom ceiling had a 1970s era lowered ceiling lighting.  When you arrive tired from long travel times you want to relax and not deal with problems. These problems ruined our weeks vacation. Who needs that stress. Why dont they keep up the maintenance on these units? These are some of the negatives.  Some positives: The resort has a great restaurant and the grounds are pretty and seem well maintained. There is daily maid service and coffee replaced. I found most of the employees friendly and helpful. The property sits right on the ocean. It has two pools and a hot tub. Prior to check out I went to the front desk and encountered Bryan. I asked if he remembered speaking to me about room assignments. I asked why I was assigned such a terrible room. He said he would speak to the people who were in charge of that which did not solve my problems. I requested two nights credit for all the problems and stress. Bryan said he would credit one night reminding me check in time was 4pm. This disregards that check out was 11am and all the hassle and stress this caused us.  I requested review from his manager. I got voice mail hours later from James Farquhar at 5pm requesting I call him the next morning at 7am when he came back in. I was checking out at 6:30am to fly home. I found when I checked out that the resort fees were removed from my bill by James. I did appreciate some credits being applied but by the same token would have much preferred a relaxing stay with no problems. When you travel to Hawaii you dont want to deal with room problems. I would expect routine maintenance done and things in order. These are all privately owned units. The standards of the units need improvement. The prices for Maui on these units were probably somewhat standard but things should be working properly and in good repair. I can not overall recommend this property to anyone.  There are other reviews which outline problems. It's unfortunate because this property has great potential. I would never stay here again.

TonyE4334 (Kelowna, Canada) 01/13/2020

This is our 10th year at Aston Kaanapali Shores. This is Hawaiian Ohana at its best. Thank you to the team here. This was our first trip with our grandson. Memories we have forever. ************ ten stars if I could give it.

MomWow72 (United States) 01/12/2020

Maui is expensive and Maui over holidays even more so. When we booked several months ago, we debated between our favorite complex which is modern but extremely expensive this time of year vs the Aston Kaanapali Shores, which was much more affordable but looked dated. We opted for a full oceanfront view room at the latter. It also sounds like this property might be a mix of privately owned condos and a hotel. We booked through the hotel side so when you read reviews, keep that in mind. Pros: The grounds were very well maintained. Every employee I spoke with was friendly and helpful. The ground floor shops had a surprising amount of merchandise and some of the supplies were actually cheaper than the grocery store across the street. Having a grocery across the street was also quite handy. The view was absolutely spectacular - we whale watched every day from the living room. The room was huge - we booked a 2 bedroom unit and it was probably larger than our first house. The in room safe was the biggest I've ever seen - it easily fit 3 laptops. The closets had more than enough hangers, which is something I've never encountered before. And the very dated washer/dryer actually got our clothes cleaner than my new HE front loader back home. I don't know about the privately owned condos, but the hotel supplied us with shampoo/conditioner/soap in the bathrooms. We also had plenty of dish soap, dish washer detergent, toilet paper and there was some laundry detergent. (I bought more but I'm a freak who does lots of laundry on a trip.) I don't want to make a list of cons because so much of that is subjective and all of it is definitely first world problems. However, there are some things to keep in mind. One is that Kaanapali beach is farther south. There is a small strip of sand by this property but the beach area here is largely rocky. This isn't a hotel issue but it is something to note in case you've never been to the area. If you're very into aesthetics, our room was quite dated. Carpet, countertops and bathroom vanities had clearly been replaced somewhat recently but a lot of the room was probably circa 1990. However, we A) knew this going in as we did our research and B) the room was incredibly clean. I do love modern but I can handle dated, as long as it's clean. And again, we also saved quite a bit. There wasn't any lighting on the lanai or by the washer/dryer. I can understand not having any on the lanai so it doesn't bother others or attract bugs - this isn't a con and I'm mentioning it so it's not a surprise. However, I had to use my phone flashlight to actually see the laundry dials. Actual con? Not at all. Just a minor inconvenience. Overall takeaway: Great view, great price, very clean, very friendly staff. Probably a bit too dated for our family but that's totally subjective and not a dealbreaker for many!

817ctb (Seattle, Washington) 01/11/2020

We booked our stay here almost 10 months in advance for 10 nights over Christmas vacation. The group consisted of my wife and I and our three teenage boys. The room we booked was a oceanfront room and the average cost was about $850 per night before taxes. We consider this to be more on the moderate end of the spectrum, given the holiday period. We read a number of online reviews which almost made us cancel our reservation. After talking to the hotel, we ended up continuing our planned visit. Ultimately, we decided that this was a “bang for the buck“ room and weren’t expecting the finishes to be luxurious. The room that we received on arrival was on the second floor with a northerly view. We do not know how often this room gets rented out, but the condition was by our standards pretty poor. The decor was probably at least 30 years out of date. By this I refer to the very faded carpeting, which you could tell changed about 10 shades due to some pretty obvious places where the furniture has been moved around. The cabinets in the kitchen and bathroom and almost all of the doors were very banged up. I could imagine 10 or 20 nicks in a single bathroom drawer, where the paint was missing. The truth of the matter is, none of these aesthetic issues really bothered us, as they were pretty much what we expected. The problems that we had were more about the functionality of the unit. Each of the two toilets barely flushed, and you need it to hold down the handle and flush it four or five times to make it work. Yes, we asked for this to be looked at, and the maintenance technician came up, but they didn’t improve anything. Every single faucet was unable to be 100% shut off, so there was always water dripping from the kitchen faucet or the bathroom faucets. The handles themselves were loose and felt like they were going to come off in your hand. Because of this, for example, it was very hard to set the temperature properly in the shower. The dishwasher barely worked and we probably ran each load of dishes three or four times to get them clean. Yes, we always pre-rinse our dishes, so trust me when I say that this thing simply didn’t work. It also smelled awful when we first arrived. The stove top worked OK, but the oven barely worked at all. My wife tried to toast a tray of bagels one morning toward the end of our trip. It took about an hour to get them barely toasted at all. If this had happened earlier in our stay, we would have complained. As it was this was the second to last day, so we just dealt with it. One of the most annoying things, was that all of the sliding glass doors out to the deck were in very bad shape. I actually strained my back because in order to open the doors you had to use both hands and “really put your back into it“ to get them to open or shut. This was even true of the screen doors. As a property manager myself, I know what it takes to fix these, you take the doors off the tracks and replace the little wheels that they ride on. Forget about the idea of walking out onto the deck with a drink in your hand or carrying a plate of food. It literally couldn’t be done unless you used both hands and strained yourself. For a pretty high-end unit, it had very out of date and small TV sets. Most of the closet doors continually came off the track and were very difficult to close. There were bifold doors where are the end that moves never stayed in the track. And just like the sliders out to the deck, the closets with sliding doors were very difficult to open and close also. We know that this is a condominium and that the units are individually owned and further that upgrades to the furnishings and amenities are the individual owners responsibility. I can only assume, that this facility never inspects the units or enforces any standards whatsoever. We tried the so-called “beach club“ restaurant, and had a fairly negative experience. Feel free to read my separate review of that. There are some things on the property that are just plain stupid. One of the things we enjoy doing when in Maui is to barbecue our dinner. Unfortunately, the barbecues are about as far away from the hotel rooms as they could possibly be, actually up by the road past the tennis courts. That’s a pretty damn far distance to travel carrying all your barbecue food and equipment. We’ve stayed at many condominiums in Maui where the barbecues are near the water, so you can have a pleasant view and socialize while you are cooking. Definitely not the case here. Overall, we would consider our experience here to have been substandard. The public areas are very tired and dated, the staff goes through the motions of being hospitable, but clearly don’t care very much. Since this was an oceanfront room, the view was nice. Unfortunately, it was difficult to impossible to use the deck in the evening as there are no lights out there at all. This one is on whoever designed the hotel.

Robertoholidays 01/11/2020

This year we decided to celebrat Christamas in Maui at the Aston Kaanapali shore. We had wonderful time, the hotel was very nice and clean The atmosphere was great. Service superb!!! Thank you for the wonderful memory.

theelarsonfamily (Santa Cruz, California) 01/10/2020

We booked through Costco as they have been great. Location is right along water. We had amazing sunset views from our 3rd floor unit. Great space to hang out during the day, big open living room, balcony for our family. We enjoyed the pool, jacuzzi and short walk to shops in Kona. Management keeps everything in great condition. My teenage boys enjoyed the free movie kiosk on-site.

juvemeister (Port Orchard, Washington) 01/09/2020

This resort offers a nice oceanfront setting. The facility is clean, enjoyable, and comfortable in most respects. The commons areas around the beach and pool are nice, the grounds are very well maintained, and parking seems ample (no extra charge). Daily housekeeping was provided as part of the package and my wife & I liked that our 1 bedroom suite had 2 bathrooms, full kitchen plus washer/dryer. Checking in was unpleasant and the wait for a room was long, so we didn't get off to a good start. I would also say that the Air Conditioning system put only a slight dent in the heat we experienced. That said, we spent a pleasant and enjoyable week at a pretty nice facility that was convenient to some wonderful dining and sightseeing, Our only real disappointment was that we paid the extra for an Oceanfront room that seemed more like an Oceanview room when compared with most of the rooms in Building 1. That building runs almost parallel to the shore and faces the ocean fully and directly, most rooms enjoying 160 degree views without obstruction. In Building Two, rooms face more to the south and are divided into sections that are staggered behind one another. If you are in the westernmost section (rooms 123 through 324), you are pretty much on the water with a full oceanfront view. Nice. The section we stayed in was right behind it (rooms 121-422) and set back behind a concrete wall. Thus our room (221) had a deck with maybe a 120 degree ocean view. Our sunset was largely blocked by a concrete wall while most of the folks in Building 1 enjoyed a full sunset view without having to leave their deck. According to the desk manager who went over the facility map with me, 3 of the 5 sections that make up Building 2 are considered Oceanfront in terms of pricing. In my estimation, at this resort not all "Oceanfront" rooms are created equal. If I stayed here again, I would probably choose to pay a lesser amount for an Oceanview room unless I was guaranteed a room in the central sections of Building 1 or the first section of Building 2. Expensive lesson learned.

Via2r (Aarhus) 01/06/2020

Having had a perfect stay in a condo at "Aston Kona by the Sea" a few years ago, we simply had to book it again when we went on our fourth round-the-world tour. This place is simply perfect if you want be as close as possible to the sea, listening to the soothing sound of waves crashing ashore, and relaxing in a quiet and comfortable environment, without noisy and annoying wellness and entertainment activities. The condo we stayed had recently been refurbished and we certainly didn't find anything to complain about. It had every convenience we could wish for during our 9 day stay, and with the car securely parked in the underground parking space, we could spend the evenings on the balcony enjoying the fantastic colours of a beautiful evening sky. In our view "Aston Kona by the Sea" is a perfect place for exploring the Western part of Hawaii, but rather tedious for trekking tours in and around Volcanoes National Park on the other side of the island

LindaS3515 12/31/2020

This is a very nice place to stay. Beautiful views of the ocean from our lanai. The pool was great. Stayed for a week. Never got tired of the view from our condo. Very spacious condo. Everything we needed, including pool noodles for the kids. Would stay here again.

PeanutWellington (Lower Hutt, New Zealand) 12/23/2019

We had stayed here 4 years ago and remembered it as good value for 3 travellers who need two bedrooms. It is fantastic and better than we had remembered. Our 2 bedroom/2 bath was very spacious and well equipped. It was clean and serviced daily by delightful staff. The toiletries are gorgeous tropical ones. Plenty of thick towels too. The kitchen was fully equipped with stainless appliances. The three highlights were the pool and spa which were great after a day of sightseeing, watching the surfers from our balcony and the BBQs on the "beach". There is no real beach as such but the sandy area with its tables is excellent to have dinner at. We grilled every night and then sat with our margaritas eating our dinner watching the sunset with our feet in the sand - pure bliss!! The two bed condos have a large master bedroom at the front with access to the balcony while the one bed must have a bed at the back, hence the sloping wall mentioned in other reviews. I totally recommend it and would stay again if we were in Kona.

Traveller_World (california) 01/09/2020

Stayed here for 3 nights in december. Property is well located. Staff is friendly. However problem is units do not get hot water (very lukewarm). I filed multiple complaints. I was told issues are 2 fold - they use solar for hot water and aston maintenance cannot fix/adjust water temperature as unit on roof belongs to another entity. Bottom line at $500/day I expect hot water in the room.

cpfry (Sacramento, California) 01/03/2020

I booked my honeymoon stay at the Aston Mahana through Costco Travel and it is my BIGGEST regret. Apparently, the Aston Mahana takes no ownership or pride in ensuring the rooms they are providing to patrons are up to standard in terms of cleanliness and quality. My husband and I arrived to the Aston after a week stay in Kauai (also booked via Costco). We had a reservation at the Old Lahaina Luau (which is VERY hard to get into) that evening. We checked in, saw our room and I was DISGUSTED at what I saw. We immediately contacted the front desk and asked to be moved but due to it being the week after Xmas/NYE week they had no availability unless we paid an extra $500+/night for a two bedroom. We already were paying $450+/night for a crummy studio, seriously asking us for $950+ for a decent room is ridiculous. We called Costco Travel to ask for their assistance as we went to our luau. Our ask was to leave the hotel with a full refund and we would find somewhere else to stay on our own. While in the luau, Costco called me back to inform me that the manager on duty, Suzanne, said we had to leave the luau and leave the hotel that instant to not be charged a two night stay. What great empathy and customer service from the staff at the Aston Mahana! All problems or concerns you bring to management will be met with excuses that it's the private owners fault and they aren't responsible for the unit's cleanliness or quality. They moved us into another studio after the first night but it was just as disgusting as the first. NOT how I wanted to spend our honeymoon. When I went to the front desk again the next morning, the manager on duty, Brian, was dismissive and defensive when I kept appealing for him to find a responsible solution for us. I'll let the photos of studio units 403 and 402 speak for themselves but heed my warning: stay AWAY from the Aston. These particular units had dirty & stained carpets, dead bugs, water damage and mold, and stained bedding.

Wpgtravellers12 12/29/2020

We stayed for 8 days at the Mahana. It has absolutely spectacular views, a nice pool area with BBQ’s that you are free to use and a lovely beach area. We saw dolphins at around 9:30am every day and whales at around 7:30am right from our lanai. Beautiful sunsets. The staff at the front desk were very friendly and always said hello. I appreciated the “borrow a book” area. The beach area is smaller- you need to go down a little further if you want to set up on the beach for the day- but it is awesome for just taking daily walks. We would highly recommend this condo and will be returning soon!

geoffolicious (Denver, Colorado) 12/21/2019

We stayed a week in December here and loved the property. Right on the water with the sound of crashing waves all the time. The view is amazing. You can spend hours just sitting on the Lanai. The beach isn't swimmable but you can walk to one that is. We went with the "premium" unit and would recommend doing the same. I wouldn't call the premium luxury, just remodeled recently.

taylorbrown011 (Seattle, Washington) 12/14/2019

bhv3559 We made a reservation at Aston Mahana at Ka’anapali for a short trip for my 30th birthday. We had plans that mostly involved exploring and being out for most of the day so we were intentional in booking a condo versus a resort or hotel. We just wanted somewhere relaxing, on the beachfront, where we could warm up leftovers, grab a beer out of the fridge, and relax in between adventures. However, I was super disappointed. Let’s start with the pros: All units are truly oceanfront. If you do your research, you’ll know that there isn’t a swimmable beach directly out front. The pool and the hot tub are decent. Parking is also free. The cons: Our unit (302) was absolutely filthy. There were layers of dust bunnies in the pocket door to the bathroom. The closets were full of sand and dirt and old appliances. The wicker entertainment center had an interesting faux floral arrangement, all of which was covered in a thick layer of dust and grime. The deck had cheap pool chairs and table that were worn and dirty. The paper towel holder had mold all over the handle. The bed was thin and uncomfortable. The detergent drawer on the washer was covered in black scum. All in all just gross. We washed all of our dishes prior to using, and did our best to wash things that we could, and avoid things that we could not. Because it was such a short trip, I didn’t have time to make a fuss to switch rooms. What really sucks is I’m sure the property has some lovely units. We initially planned to book directly through an owner on AirBnB, but our nights were quickly booked. We booked directly through the property and ended up with the dirtiest room I have ever stayed in. Also, the neighborhood is not ideal if you plan on exploring the whole island. Ka’anapali and Lahaina are decent, but there is only one main road to the central or eastside - everything outside of west maui will take you at least an hour to get to. I would not recommend this property. Especially not through the property reservation service itself. It was a very disappointing stay for my 30th birthday.

leogem (Regina) 01/16/2020

unit is large (2 bedroom) but kitchen small and furniture dated. Cleanliness leaves much to be desired- build up of dust on ceiling fans disgusting(afraid to turn on as didn't want that debris on our bed, table, etc). Speaking of the fans...you are told you must turn off A/C when not in unit but they still charge extra $45/week for power usage so don't sweat and keep your unit cool if you want- you pay for it. Extra charge for safe, rent key from front desk. Mai Tai Monday is nice social time. Storage space is large and contained beach stuff such as chairs and umbrellas and boogie boards which was nice. Short walk to beach, but stairs going down or must walk down driveway so only if able. Foodland expensive, but similar price to Safeway. Lots of eating out options nearby.

howardsiddall 01/14/2020

a perfect 10/10! It was our second visit in two years and the staff, facilities, amenities are very wonderful. It is hard to believe the age of the property based on the upgrades and care the staff take to maintain it. thanks

Joanne S (Columbia, Missouri) 01/08/2020

My family rented two second floor 2-bdr units, with galley kitchen and living room. Kids slept comfortably on the pull-out couch in the living room. Parking is right in front of the building. A/C unit in the living room ran constantly and could not remove enough humidity to get the main living space to a comfortable temp for Mid-Westerners during the day, but my bdr was comfortable at night. I turned nosy A/C unit off at night. Pool is not heated. The resort (even pool area) was decorated very festively for Christmas, and Santa arrived by helicopter on Christmas eve on the lawn to see the kids! Impressive! Daily maid visit to empty trash and supply fresh towels was much appreciated. Units could use some updating, but were clean; kitchen was well-stocked. Closet held all kinds of useful beach equipment that we could not have brought ourselves. Clean grills available outside the building for grilling. Beach towels (one per person) available in the main office. I would stay here again. One family from Canada said they had been coming for 10 years.

LindaAZ2 (Arizona) 01/06/2020

This timeshare was clean and handy, though the decor is still 80s. Maybe that's why it's affordable. The property has a nice pool and BBQs throughout the property. It's an easy drive to Makena, Lahaina or up to Haleakala. Next time I'll stay on the top floor as we could hear noise from above. Enjoyed Keawakapu beach across the street and a block south.

JimUtd (Sheffield, United Kingdom) 12/28/2019

We received a ground floor 2 bedroom 2 bathroom apartment with full kitchen, living room, dining table, two balconies with sun loungers on both. This was a perfect way to spend some non hotel time in Maui. Apartment was great with all the utensils and machines you need in the kitchen, comfy bed, safe, plenty of storage space and air con in every room. For our trip to the beach there was a utility closet full of umbrellas, coolers, beach chairs, snorkels, face masks, float coats etc. Saved hiring them. In the complex itself was a pool, hot tub, tennis court, putting green, all of which we used. Most of the apartments seem to be owned and/or are used as timeshares but there was a good mix of adults and children in the complex. Access to the beach, Kihei and Wailea were all within walking distance. We thoroughly enjoyed our time here, had a couple of meals in and enjoyed the sunshine. Servicing was daily although it was a bit of a light clean most days. All the equipment was in spotless condition. Price wise it was reasonable for Maui, no meals included but plenty of value for your money.

chrisQ7733NO (Modesto, California) 01/15/2020

Paki Maui is nicely located. We stayed in #102. Owner offered on VRBO. Great view! Easy access from parking lot. Easy walk to pool and ocean. Well stocked, close to everything. I would stay again! Had a great time!

corvettekaren (Golden, Colorado) 12/31/2020

we had 3 nites total at paki maui. 1st nite arrive at 9pm, no one to check us in. have to use the phone around the back of the office- guess what, the phone didn't work! luckily one of their staff came by and asked us what we needed, told him, he said use the phone-told him it didn't work, he tried and it didn't work. so he took the phone into the office and got us our keys. had to check in the next morning. the last nite there- the worst ever at any hotel!! a car hit a power pole about noon. after waiting many hours, we still couldn't get back to the hotel after going out and getting something for breakfast. we asked the fire dept and police dept- they told us to go walk in the ocean to get back because it wasn't opening up until morning- we had a flight at 11am. we had to walk back in the ocean- approx. 3-4 blocks in high tide! luckily a nicer younger couple helped us. got back to the room, very little daylite left. found a flashlite- no batteries in it! went to the office, which had a generator- for the office only. asked if they had any batteries for the flashlite- she actually had the nerve to tell me "you need to contact the unit owner if you want batteries" !! I had no idea who the unit owner was!! asked if I could charge my phone in the office for a few minutes, as it only had 5% left. she told me "this is for me, not you to use!" we went back to the unit, no a/c, no power, pitch black except for the flood lites of the power company trying to take out old poles and put in new ones. we had food in the refr for lunch and dinner that day- all of it went bad. when we got home, tried to get a refund for the last nite- they refused! per management, the power never went out!! I sent them the pics showing all of the poles down on the ground in front of it, they told me "that was after you left". I had the names of the office people I talked to, everything, sent them copies of the pane tickets and car rental showing we were there. their reply was "if we gave everyone their money back for that nite, we would be in the hole- so no refund for you". I contacted the company we made the resverations thru, sent them everything I sent the paki maui- we got a refund immediately. don't recommend them in the least bit- they didn't care about anyone.

juliebP4259LS (Sydney, Australia) 12/29/2020

We stayed in 304. Ocean front but very expensive $3240AUS for 4 nights. 2 bedroom unit has what you need but no extras. Shower in main bedroom didn’t drain properly ( reported day one no one looked at it). Lift in main bedroom not working (also reported no action). One power outlet in main bedroom faulty (also reported no action). No plug for kitchen sink ( also reported no action). Main beef sliding door has major issues licking and unlocking (also reported also no response). Over all service very poor actually non existent. Staff not attentive I stood waiting at the front seat while the man behind the rest continued to text on his phone. It took him a few minutes to complete his text then asked what I wanted. Beds are very soft and the head board is very loose ( barley attracted and kept dislodging power cord). Don’t look behind bed dust dust and more dust. Mould in the bathroom.

P1935AEsusans (adkins, United States) 12/20/2019

Wonderful accommodations, lots withing walking distance, well stocked condo, secure, and restful. Public beach one block away. The Farmers market donw the street had wonderful selection. ABC store ready made meals were yummy. Reserved the condo on VRBO no problems, highly recomend.

ATravellingJimmy 11/05/2019

Our stay at Paki Maui was well worth the price. This condo style accommodation provided great views, an uncrowded beach area, with an easy to find location. We found Paki Maui to be a great place to rest up after our daily adventures.

aarstadj (Seattle, Washington) 01/01/2020

When we arrived it was clear the unit had not been cleaned. My daughter ended up getting lice from the bed, and was bit multiple times by something overnight. The floors were dirty and clearly not vacuumed. Showers weren’t cleaned. Hawaii was beautiful, but will definitely stay somewhere else next time.

Road370849 11/21/2019

Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

amandar692 (Melbourne, Australia) 01/08/2020

Over 20 years we have been visiting Hawai’i and try to stay at The Circle for part of our holiday. All about position position right on the beach , easy walking distance to all main parts of town. Friendly staff, clean , safe, affordable, we love the little circle on the beach .

minyonbo (Seabrook, TX) 12/30/2020

Small, but clean hotel right across the street from Waikiki beach. It has no pool, but who needs a pool when you’re that close to the beach! Be sure to get an ocean front room, it is worth it! The location is within walking distance of many shops and sites.

FiveStarPA (Brisbane, Australia) 12/11/2019

Our family of 4 stayed in this hotel and have loved it. We upgraded to a full beach view and it was worth it. Its an older hotel with no pool or bar etc but has been great. Amazing views and is perfect location. . It's a small hotel with car park underneath. The rooms are small however very clean and tidy. The beds are fantastic all 4 of us have slept very well. TV is only basic chanels but you can hure movies or playstation.. We love that you just walk across the road and swim in the most beautiful water. No noise comes from the street despite the fact you are on the main drag.Definitely value for money. We would stay again.

Stay478995 12/06/2019

Arrived in Waikiki around 10am and thought I'd just drop my bags off until 2pm check in - Jay at reception offered me an upgrade to Oceanfront for $25 per night - of course I took it! Very fast check in, very friendly AND I got to check into my room straight away! The views are to die for, one of the best value for money hotels on Kalakaua Ave (imo). Kamaki is just awesome too! The room was clean, beds super comfy and the bathroom supplies were Hawaiian Tropic so I'm happy as! Lifts run better than other hotels I've stayed in, Eggs n Things is directly downstairs, you can order your food and they'll deliver to your room (rather than waiting ages in line as it's so popular). Beach towels are provided, beach is right across the road. McDonalds is a one minute walk away as is an ABC store. The noise from the streets aren't too bad (I was on the 13th floor) and the aircon is great too. All in all, I had a great experience at Aston Circle Waikiki and would recommend it to anyone!

MagKH 11/29/2019

Even the word Terrible can’t fully describe my experience with this hotel. It was a nightmare. I stayed at this hotel for one night and I woke with red spots of my legs, obviously they were bug bites. I complained and here are some highlights on what the GM said to me: “Flea is everywhere.”( He said it more than twice.) “Those marks (bug bites) on your legs don’t seem serious, they all should be gone by the end of today.” He asked a few times if I had been to the beach and I answered him a few times “NO!” More important, He had never said sorry to me, no apology at all!!!! May be Flea is everywhere to him as a general manager in this hotel. I have been to many hotels and this is the first time I had bug bites from a hotel. I only stayed in this hotel for one night and all those bug bites scars leave on my leg forever!!. Flea is everywhere? Probably it is true to this hotel. Furthermore, He said my one night stay cost will be covered by the hotel, but until now ( almost two weeks already) I am still charged for the cost!!! I am so upset and angry !!

jetsetter369 (Chandler, Arizona) 01/13/2020

The accommodations were actually better than I thought and I'm glad I changed my reservation to this property. They were reasonably priced and offered a nice military discount. The room was quite sizeable for 3 people. It was clean and that's something I'm very particular about. They have an excursion desk, in addition to luggage storage and a waiting area once you check out. They allow you to use the showers and accommodations as well but need more ventilation in the changing room. We almost suffocated because there was no air, no windows open or anything and when I asked maintenance to provide, he shunned me off with a bad attitude. That was my only negative experience. The front desk girl was extremely nice and helpful but I can't remember her name. We looked for her everyday because we knew she would be helpful...she was the only African American I saw on the property. We enjoyed our Christmas vacation.

BrownShaddow (Temecula, California) 01/10/2020

The rooms we stayed in were dirty and very outdated. We found hair in bath tubs, sofa bed and bedroom bed sheets from previous guests! Holes in sheets and crumbs under sofa cushions. My daughter woke up 1 morning with bed bug bites and we had to re pack all our luggage and Our groceries that we filled up the kitchen with to move to another room and we ended up finding another bed bug in the new room! 😫 We will never go back to this place again! P.S. thanks to Costco travel for offering this wonderful vacation package to their members!

Quynh D (San Jose, California) 12/17/2019

Kitchen cabinets seems to be new but rest of space is outdated! Cons: -When the water is on in the bathroom, it is very loud! Water pressure is ok -AC is also very loud when running -Parking system not super convenient as you have to pay per day and remember not to lose the parking ticket. It’s not attached to your room key. Pros: Friendly staff Decent location and walkable

522glennt 12/15/2019

Very very disappointing. Rooms very outdated. Bathroom so small can't move our main bedroom has no room to put our suitcases. Will never come back. Pool area is very average. If you want to use the hotel gym a $75 deposit is required. Hall ways and lifts are dirty and stained.

Realhys 12/09/2019

Great place to stay, super clean and friendly helpful staff. Short walk to the beach and restaurants. Great pool with awesome views of Diamond Head. Huge pool deck with BBQs. Thanks for the awesome stay, and thanks for the 37th floor views!

Rob7039 01/05/2020

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.

maicoman1 (Waikoloa, Hawaii) 11/24/2019

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

MargaretK576 (Bassano, Canada) 08/11/2019

My daughter and stayed at the Colony Villas in August. This is not a hotel but indivudual condos. There is no restaurants or bars on the property but it is a great place to stay. We had a large, well appointed 2 story, 2 bedroom, 2 bath condo. The master bedroom is upstairs and well appointed with a walkin closet. The bed was comfortable. The downstairs had a well appointed kitchen with a dining and sitting area. The second bedroom had 2 single beds and a cot in it. We were situated very close to the family pool. It is peaceful. The resort is gated. The grounds are wonderful. The only challenge is that you have to drive if you want to eat out. My experience being in a large group on this resort, is to go to Costco and get your food and drinks. By the time you get done with the day, you are ready to slow down for the evening. This place does have BBQ in the pool area and you need a key to get into the pool/BBQ area and a key to get out. All in all, I would recommend this resort to couplees with children or to anyone looking for peace and quiet.

Chris C 01/16/2020

I recently had the opportunity to spend time at Crocodile Bay Resort. The resort itself is beautiful and very clean while embracing the stunning natural surroundings of the Osa Peninsula. The resort is incredibly located, next to the airport and walking distance to everything in town. The staff is absolutely fantastic… top notch hospitality skills and they genuinely make you feel welcome. For those that do not speak Spanish, the staff speaks great English! I decided to explore the Golfo Dulce by taking one of Crocodile Bay’s many tours. They offer such a variety of activities, but I decided to do the snorkeling tour. I am fortunate to say that I have had the opportunity to snorkel in many locations around the world. However, I can honestly say that this snorkeling tour completely exceeded any expectations. The guide, Diego, has been taking groups on snorkeling tours in the area for over 8 years. He definitely knows his stuff! He is passionate about nature and wildlife, which I found utterly contagious! He was able to point out many different types of fish, rays and even moray eels! At one point we heard the calls of dolphins under the water. Our boat’s captain, Walter, called us aboard and he whisked us off to find a giant pod of dolphins. It was a blended pod consisting of bottlenose and spotted dolphins. They said there could have been at least 100 dolphins! They were everywhere! It was a truly magical experience! After the tour, I went to the spa where I had a 50-minute Swedish massage. The masseuse, Monica, was superb! I often like to get massages when traveling... Monica really raised the bar. She was very aware and made sure she was applying the perfect amount of pressure. I have never had 50 minutes pass so quickly! I could have easily stayed there for another hour! They offer a large menu of spa services – different massages, facials, etc. Highly recommended! At the end of my time at Crocodile Bay, I was given a ride by one of their drivers, Jorge. He was incredibly helpful and professional. We had the chance to have a great conversation about conservation and nature! His English was impeccable. Keep up the great job! I can’t wait to return to Crocodile Bay! Thanks for everything!

JenniferBlaschak (State College, Pennsylvania) 01/04/2020

I traveled with my husband to Costa Rica for a fishing vacation for him and some relaxation for me. I saw they had a spa but really expected a small room with a table. I was wrong! This place is legit and could rival my high-end spa in the USA. We booked a couples massage and the therapists were accommodating in pressure strength. It was so good I went back for a chocolate wrap and facial and another Swedish massage! Gloriana was courteous and professional. I think I melted into the table- it was so relaxing! So, while your husband heads to the water, head to the spa. Better yet, go fishing with him, then book a massage to relieve those aching muscles from all the fish you catch!!

Z6752KGmeghanm 01/03/2020

I should begin this review by stating at the outset that my husband, kids, and i are NOT a fishing family in the least. We visited crocodile bay with my sister and her extended family, who are avid fishermen, and figured that even without being there just to fish, we would have a chance to get out of the NYC cold over the holidays and spend some time with our family. Never in my wildest dreams could I have imagined the trip we would have. We visited for Christmas and New Years with our three year old boy (who is nuts) and six year old girl. My sister had her 5 and 9 year old boys with her, and the other family who joined us had 8 and 11 year old girls. Six kids in all- ranting in age from 3 to 11- only one of whom had ever been fishing before or really had an interest in it at all- and not one kid or adult spent even one second bored or unhappy. My husband did decide to go out fishing one day and caught a beautiful mahi, which the kitchen prepared to perfection. He also caught a tuna and enjoyed the sashimi on the boat. Incredible experience for a first time out! The next day they caught 16 rooster fish and several others, which my brother in law (an experienced deep sea fisherman) describes aa the best fishing day of his life. The only problem we had with the excursions was that we didn’t have enough time to do them all! We- even with the little 3 year old in tow- were able to do the monkey tour, the zip line (he went with a guide and then with me), the Christmas Day cruise with swimming in the bay, the chocolate farm tour, horseback riding through the jungle up to a secluded waterfall, two days at the beach, fishing off the pier (our little guy caught a snapper big enough to feed us all for dinner!), and the most amazing fireworks display/bonfire/resort party on the beach you could ever imagine. They also drive us 1.5 hours away to go to scuba dive at drakes bay, another highly recommended experience. Honestly, I was super nervous before this trip. We and our kids had no idea what to expect and being in the rainforest with small children made us a bit anxious. But the staff was absolutely incredible- every single person, despite how nuts or kids were, how loud our group of 14 was, what specific requests we had- they all treated us with nothing but patience and kindness. And accommodated every need. The rooms are clean and comfortable. The grounds are beautifully maintained. We saw dozens of monkeys, a sloth, a crocodile, a sea turtle, macaws, iguanas, and countless birds that were nothing short of stunning. The spa is calming and the massages hit the spot. Before we even arrived I asked some rather odd questions that I figured would go unanswered but beau wrote incredibly thorough and thoughtful responses to put our minds at ease about traveling with little ones. We knew the whole staff by name by the time we left. never could i have imagined the experience we would have Our kids cried the whole way back to nyc. It was the trip of a lifetime. The day before we left they took us out for more swimming and fun on the boat, and we were joined by a pod of dolphins who followed us along, while a double rainbow appeared across the bay. Couldn’t have imagined a more perfect way to end a most perfect trip.

fayechaplin (Kansas City, Missouri) 12/24/2019

we had an amazing time. My brother in law and I went to fish and the wives went on ECO tours. They really liked the zip line and the rain forest tour. We however enjoyed the fishing. During our stay the people of Crocodile Bay were most gracious and went out of there way to help us. Food was great, especially the buffets. Can't wait to schedule another trip. You don't need an alarm clock because the Howler Monkeys will get you up.

debbierodgers2019 (Saint Louis, Missouri) 12/18/2019

Great place to fish and enjoy the beauty of Costa Rica. Staff very friendly, food was very good and the rooms were very comfortable. Wish we could have stayed there longer to enjoy the various activities other than fishing. Our fishing guide, Adrian, was very helpful in getting us to the areas with fish and was very personable.

Nauticow (Wilmington, North Carolina) 01/04/2020

Based on the reviews I was expecting a bit more. We had a 2 bedroom suite over Christmas. Each bedrooms had 1 queen bed. When I booked I was assured we would have 2 twins in one room which works for my 2 adult children who cannot share a bed. The sofa bed in the living room was inadequate so we had to rent a cot for an additional $30/night for my daughter to sleep in the kitchen. We had a "garden view" which wasn't much - do not expect any glimpse of ocean from the room. The laundry facilities were nice and gas grills were available. The kitchen in the suite was more than adequate for the bit of cooking we did. It was about a 2 minute walk to the beach from our unit and the hotel is convenient to stores and town and the hotel is on the beach walk. The beach is typical for west Maui and provided good swimming - not on a reef so not the best for snorkeling. All chairs etc... are an additional rental fee. It was less than I expected based on the website and other reviews, and therefore a little disappointing but was definitely adequate for our stay.

547dipenp 12/29/2020

I have to be honest, I was apprehensive about staying at the MKV. First time staying at a VRBO Condo. But I would recommend the MKV anytime. It was wonderful. It's not the Westin or the Grand Hyatt, but we were not looking for that. It's a little dated..but that's charm!. The staff are wonderful, the place is kept clear, Casteway Cafe was wonderful. The pools were right next to Kaanapali Beach. Stay here and enjoy yourself!

TarlynK (Langley, Canada) 12/24/2019

We stayed at the Aston Maui Kannapali Villas from Dec 1 to 8th 2019! Overall I would recommend this hotel to anyone visiting Maui! It was clean, the staff are extremely friendly and the grounds are beautiful! It's great that Castaway's is on the property too, that allows you to go down and eat if you do not feel like cooking! My only two not awesome points would be the following; 1) They charge you for ice! Come on, it's ice! Get an ice machine and stop making people paying $400 a night pay for ice too! 2) No food options after 9:30PM. Once Castaways is closed, there are no food options - landing at 9PM by the time we got to the hotel there was no options for food we had to wait until the next morning. Poor planning on our part, but not an awesome experience the first evening!

maudes (Brentwood, California) 12/10/2019

We had an ocean view room in updated tower. Our room was next to the elevator which I thought would be a problem, ended up I preferred the location and would ask for it in the future. The grounds were nice and will be incredible after the renovation. We had no problem with service while we were there. Location is directly next door to Whalers Village with many restaurants and entertainment.

Jennifer L 11/22/2019

I was very hesitant after booking this place. I had no idea if the affordability of this place was going to translate to a dump. After driving by the Marriotts and Westin’s I was nervous, the outside seemed less than glamorous. The front desk service was inviting and pleasant. She informed me I was upgraded to a premium hotel room for free. This is key for those of you booking here. I saw inside some rooms and they seemed dreary, run down and out dated. Being that the outside wasn’t spectacular I was so happy when I opened the door to a modern, clean room. The next morning I realized I had hit a jackpot. The people were so kind, I was steps from one of the most gorgeous beach with a beautiful view of the other islands. The people staying here were all wonderful and shared stories of loving this place and come back time and time again. You might not have all the upscale amenities of other places but this is affordable and still very nice, besides who spends all there time at the hotel when you are in Maui!! If you are looking for affordable and comfortable with beautiful surroundings, I highly suggest this place. P.s. if you book through a third party timeshare you have less control of what you get and how it’s kept up. And there isn’t much the hotel can do for you

Trip767675 12/11/2019

I rented this townhouse because my daughters cheer team picked this location. I arrived at 1:30am for check in, super quick check in. I get to my unit, immediately 2 roaches walking on the kitchen floor, the rugs are beyond dirty and stained, the patio slider is missing about 10 blinds, upstairs one of the bedrooms smells like corn chips, stains all over the carpets and walls, floors are all slippery with my sneakers on mind you, hallway and bathroom lights do not work at all, I had to use the flash light on my phone to go to the bathroom. Absolutely not worth the money they charge, I’ve seen better at local hotels. Not sure why they charge such a big cleaning fee, they definitely are not cleaning well at all. Highly disappointed and will be seeking a refund in the morning when they open.

sharonsU5899US 10/30/2019

This was an interesting find, for sure. Once we were checked in, we went to the unit and went upstairs to check out the bedrooms. The master bedroom bed looked like someone had been sitting on it, one of the pillows was not in place with the others, and my first thought was that someone else had been sleeping in the unit. It made me very uncomfortable. We immediately flagged down a maintenance person who said that the entire unit was indeed ours and that no one else was renting it with us. The unit has a great kitchen but some of the floors looked like they were not cleaned properly. Also, the entire place was extremely sparsely appointed. No lamps in the living room, rug under coffee table looked unclean, no windows in this unit, except for a window in the bedrooms, felt like a cave. It served our purpose but I would not rent here again.

Lorraine B (Little Rock, Arkansas) 09/11/2019

When we arrived, we were pleasantly surprised by the spaciousness of the townhouse. We each had our own room and bathroom. The kitchen was spacious and comfortable. We really enjoyed our stay!! We’ll definitely be back to visit in the future!!

44tripashkar88 (Dearborn Heights, Michigan) 09/04/2019

The space is great, the location is great but the service is bad below my expectation. We have to was our own towels, every day we have to ask for coffee and shampoo, we have to throw the garbage , no towels at the swimming pool They don't clean the condo, they don't even come inside. We were not happy, we knew it is a condo but i was expecting some type of service , yet they charge us $90 cleaning fees

193MandyR (Prague, Czech Republic) 07/28/2019

We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint. Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem. The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven! On the plus side it’s great having a large washing machine and drier. It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon. Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy. The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid. Overall loved it and would stay here again.

Kerry553 (Christchurch, New Zealand) 01/16/2020

This place has an excellent location. We upgraded to a penthouse on checkin and didmt regret it. Great views. Its very clean and well equipped kitchen so was easy to have breakfast there..but you could easily cook as well. Staff very friendly and helpful. Highly recommended.

hongsookim 01/15/2020

nice view, friendly staff, room upgrades and everything was good~ the best thing i want to recommend is cleaned room and brand new interior. also ocean view scenery was beautiful. everything was good!!

lcervelli 01/14/2020

We love this place and have now been twice in two years! The view is stunning and the location is wonderful! These are beautifully decorated units and they are spacious and comfortable. The bed is extremely firm and that is the worst thing that I can say, everything else was superb!

aporfilio (Fort Worth, Texas) 01/14/2020

Stayed in the 2 bedroom 2 bath premium oceanfront on the 32nd floor. It was beautiful and upgraded with amazing views. Staff was awesome. Location was perfect. There are only 4 rooms per floor. They span the length of the floor so the front in a view of the beach and the back is a view of the mountains. Probably one of the best vacations I've ever had.

TythanInternational (Rancho Cucamonga, California) 01/08/2020

Returning guests at this property. Close but far enough from the main drag. Staff is very friendly and professional. Would recommend to anyone. Keep up the good work team. See you again soon, until next time. Mahalo!

DonS1735 01/16/2020

We stayed for a week in unit 5208 and the only negative thing I can say is that the floors are thin. We heard every step the people made in the unit above us. Luckily we were so tired from our days of adventure (Disney, Universal, NASA) that we hardly noticed. The unit was clean and the staff were excellent. Could use a chin up bar in the gym though. The pool is top notch and location was perfect. No tolls required going to and from the parks. We would stay again.

Fedora738 01/15/2020

Stayed here with my family the week of December 27 to January 3 2020. So many things wrong here I will just list them. Room not ready even after check in time. Broken furniture in our room, never repaired Phone not working and was never repaired No bath towels till end of second day there. No pillow cases for the week, was told there was a shortage Dirty room from previous guest, No daily cleaning although they charge you a cleaning fee on your credit card without our knowledge. No towels available when we went to the pool, was told there were no more. Only one role of toilet paper, had to buy our own. No paper towel, had to buy our own No garbage bags provided other than the one bag in the container. Had to bring your own garbage out to the back bins that were overflowing. Property was littered and employees would just walk by. Staff did not appear to be happy to be working here. Was charged a daily resort fee to our card that we were not told about. Even with the cleaning fee and resort fee our card was charged an additional $79. U.S. that could not be explained and we were told before check out that it would be removed and our receipt showed it as a credit, but when we got home we checked with Visa and we were charged the full amount. Now waiting 15 working days to start complaint with Visa.. So many other guest were at reception making complaints so I knew it wasn't just us being unlucky but the problems here are wide spread. Now reading the negative reviews and see the same complaints. This was a package deal through Sunwing but they have not yet responded to our complaint.

corriefan47 (Toronto, Canada) 01/10/2020

First of all this was our third stay here, so we did enjoy in the past. The unit we were assigned to this time needed a lot of work. The coffee table was broken and was in the dining room and the stuffing was coming out of the couch. We also had an issue with an overcharge and no one before we left to go home could resolve it. Finally we received a phone call from the General Manager who promised to call back but that was a month and a half ago and not a word. Visitors beware, make sure you ask for a copy of the forms you sign when you register. We were promised that certain fee was waived and the forms we signed reflected that, hence the overcharge. Never again!!

FlyingEagle86 (Eagle Pass, Texas) 12/31/2020

We rented a condo on Airbnb at Tuscana Resort and this has been our best Accomodations ever. We stayed here one full week and enjoyed our three bedroom and two bathroom luxury condo. We are definitely coming back to this place. The Disney parks are within 10 minutes from here. Many restaurants and shops near this place as well. All of my family loved this place.

TravelMom055 (Mississauga, Canada) 12/31/2020

We have stayed here 3 times in 4 years and have seen a decline in the condition of the rooms. This time (Nov 2019) we stayed in a 2 bedroom and found the tiles popping up from the shower floor - we had to wear flip flops to take showers. The soap holder in the shower doesn't hold anything as it now tilts forward (so soap slides off!). Other shower tub kept clogging. Bed sheets very worn. Mold in both bathrooms. Water pressure not great (was better in previous visits). TV streaming service is horrible - had to reset with password every time we used the TV and s-l-o-w. Maybe consider using the resort fees to up date the rooms. We told the front desk upon our departure of the issues so the next guest doesn't have the same loose tiles.