The resort was ok main bedroom had no air conditioner had to request a fan.
The one bathroom is very outdated old furniture and a foul smell. You need to take out your own trash and clean up. Overall it has a pool and beach accessible and BBQ area.
Not up to Aston standards
mdigtravel
(Redondo Beach, California)
Although the property is well located and the oceanfront unit had a stellar view, the unit was not clean nor well maintained. The drapes were dirty, many fixtures were dusty, the dishwasher racks were rusted with sharp protruding pieces, the bathroom was not very clean, and the unit throughout had missing ounces of molding with rot. The unit was also advertised with a/c, but it was only in the living room the farthest from the bedroom, so it was difficult to get the bedroom properly cooled.
Anniversary weekend
stensruder
This place was excellent!! We Stayed in the 3 bedroom ocean view condominium. The view was absolutely breathtaking. There was a easy access walkway straight down to the beautiful ocean where the water felt amazing. !
Amazing and perfect!
denbob1010
We loved our stay here. The unit was totally updated, and gorgeous. Right on the water, with forever views. Super comfy bed - and the unit was fully air conditioned too! It's true there is not much of a beach, although there WAS sand when we stayed there (which I understand is pretty unusual) - but the ocean access was easy, and having lounge chairs on the lawn right by the water was better than laying our towel on the sand! We just can't say enough good things about how perfect our stay was. Wish we could have stayed longer!!!
Perfect Stay!
sshernandez1012
My 4 friends and I stayed in one of the condos with 3 beds, 2 bath, and full kitchen. We had a beautiful view of the garden pool and ocean from our balcony. The location was perfect as it was on the water, close to grocery stores, gift shops, and places to eat. I would recommend this place to anyone staying in Maui!
Great location. Well-supplied kitchen. No cleaning services during your stay so you must wash your sheets and towels, sweep and vacuum and then $165 for the next group. They have multiple complexes and you don’t know where you’re going to be placed. Our assigned pool was closed for 4 days. Note they’ve eliminated the bed size choice (Queen or King) when booking!
Beautiful spot and kind staff
adrienneh492
We have stayed at the Aston at Poipu Kai three times over the past 2 decades. Our most recent visit was during the summer of 2021. We keep coming back because it is a beautiful spot! The condos are clean and comfy with all of the basics. The grounds are well maintained with great pools. The location is great if you're looking for a good home base from which to explore this incredible island. The staff has always been very helpful and hospitable. The manager, Ron, provides an informative and thorough lesson on his passion, Kauai history. He shared his personal artifacts with our family and helped give us a much deeper understanding of the story of Kauai. If you like history and want to hear from someone who is a great story teller, I would recommend this complementary opportunity. We can't wait to return!
Great place to stay!
I8229SDgregoryd
We actually visited in September of 2019. The hospitality was superb. Beautiful views. The manager Ronald has collected native artifacts and gives a “free of charge” history talk about the artifacts and the culture of Hawaii. History lovers will love learning about the local culture!
TERRIBLE!!
Nonya123456
Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!
Saved our vacation
S4084BWsteved
(Federal Way, Washington)
We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!
we had a one bedroom suite. very comfortable and close to my daughter's college. Staff were kind, welcoming, professional, and helpful, I would highly recommend this hotel if looking for a downtown location.
Room and Management was excellent
GaryE1397AB
Restaurant still not operating so it made getting something to eat at later times an issue. Management/security very friendly and room had a comfortable bed/clean bathroom/clean kitchenette and a great view.
Underwhelming to say the least
ccrouch2021
(Salt Lake City, Utah)
Questionable neighbors sleeping on the street, pay for parking that was on the uppermost floor of garage, no information on where I should park or where the garage was located. I needed to call the hotel. Out dated finishes in lobby, corridors and room. The room smelled like smoke so much I would have changed rooms but I checked in too late. No gym. Pool area not acceptable. I would not return or recommend.
Overbilled for room which was hot, had roaches
Bruce B
(Berkeley)
Staff great but property needs some attention. And we'll see what they do about the overbilling. Roaches in kitchen. Location ok if you want to be downtown, which is a different kind of place from where the beaches are. But good for getting buses.
Great Hotel!
Trudy W
(Annecy, France)
The Aston At The Executive Centre is a great hotel. Good location, very clean and extremely friendly staff. Very attentive to our needs. Transportation was easy to access. Close to shopping and restaurants. Exceeded our expectations. We'll be back.
What a great place to stay! The Maui Banyan is located less than a 2 minute walk to the beach; and walking distance to many restaurants and shops. We stayed in Condo H103, updated, clean, full kitchen with everything you need, new furniture ~ very comfortable. Loved having coffee in the early morning on the lanai looking at the beautiful plumeria trees in bloom. Very relaxing vacation.
Perfect trip!
StephiGix
We booked the Maui Banyan a little last minute so we were worried we may have missed the best places to stay, but there was no need to worry, we loved it!
Our one bedroom suite was clean and bright with two bathrooms, living room, full kitchen and large balcony. We were so shocked at how large the space was, it was like our own apartment in paradise. We even had a blender and made ourselves fresh smoothies every morning. The staff were friendly and helpful, there is lots of free parking and the hotel is right across from the beach. Would definitely recommend!
Maui Bantan visit
marionfarber
The location of the property is awesome, directly across from the beach and walking distance to restaurants and shopping. We had a great ocean view from our lanai. The pools are fine, and the unit itself was fine, except that the pullout sofa bed was unsleepable - I had to sleep on the couch, which was less than comfortable, but I got used to it. Next time we'll spring for a 2-bedroom unit.
Aston at the Maui
rafiquehasan
This is our 1st visit in Maui . We rented this resort for 4 night. We love the resort . Verities of flower plants and easy access to the beach . My wife took lot of picture and enjoyed Maui very much.
Poor Wifi is a deal breaker
FFei85
(Orange City, Iowa)
This hotel's location is great. In our unit, except for broken but functional beach chairs, the physical amenities are fine, BUT--a huge but--the Wifi in the unit is next to non-existent. I couldn't open emails or load Twitter, let alone other websites or stream video. It is absolutely horrible in that regard. I would AVOID this hotel at all costs if you want to stay connected or get any work done at all. My stay was during late June of 2021.
The pull out bed my grand daughter got accident, it’s not safe for kids. There’s a gap between the headrest and the best. The comforter looks dirty and the carpet. The appliances all broken not functional and usable
Great Waikiki Vacaction
bobrahle
This was our 3rd time staying at the Waikiki Banyan. Initially, the property was recommended to us by local freinds who had a long-term rental there. We previously stayed at the Hale Koa in 2015 and 2016 which was exceptional but it was time to go the condo route. We almost cancelled our trip but decided to follow-through with our travel plans even though the Governor pleaded for tourists to cancel/reschedule their trips. We spoke to some local freinds who stated now was the best time to come. Glad we did. It was one of the best Hawaiian vacations. Everything went perfectly and the staff and services at the Waikiki Banyan were outstanding. Cliff and Randy deserve special mention for their smiles, engagng discussions and customer service. They are always great. Pool /Spa areas were open and we could see the staff in the early morning hours performing their regular maintenance to keep these areas clean and safe. The general lobby and other public areas, elevators, parking deck etc were all clean and safe. There are BBQ grills near the pool area where you can grill as well. For a 2+ week trip it is a better deal to just get a monthly parking tag if you have a car. Only a little more than a block from Waikiki's Kuhio Beach. Aquarium, Zoo, Park and shopping all within a very short walk. Great location for families.
Disappointing
mariavT5059RV
The stay was one of the worse rooms I have ever booked. The condition of the room was very poor. Carpeting had mold on it by the sliding door. Told staff twice and nothing was done. The toaster did not work. Had to get a new one. The toilet you had to hold the lever down for 15 seconds to get it to flush. Really! Somehow as a couple we ended up with twin beds. Wow! The base boards were very worn. No ice maker which would have been ok if we had ice trays, there were none. No baking trays or large baking pans. The fan and light above the stove you had to turn on several times to get them to work. Plastic chairs on the balcony, really for the price you paid, plastic chairs? The staff at times came across like we were bothering them or were idiots if we asked a question that may have seemed obvious to them but not to us. Some of the staff was very helpful, not all! The tub did not drain well. The clock on the wall did not work. The only positive thing we could say about the room is that the shower was great with plenty of hot water. The pool had some white substance floating in the corner, not sure how well the filtration system is working. Also, would be a nice perk if some umbrellas were put out by the pool. We would not recommend staying at your property to anyone. A trip to Hawaii with the prices paid should come with a better room then we received. Only disappointing thing to our entire stay. The room needs a complete upgrade!
Celebration
kerrideutsch
The people at the front do not give the same information and when I ask them it felt like I was bothering them. Curtains in my room were torn and the front desk had no clue about it. Don’t they check the rooms before they rent them
Convenient, Charming, & Clean!
Jessie C
(Raleigh, North Carolina)
Overall we have no complaints! Quick check-in, four working elevators, beautiful lobby, convenient location- 1 block to Waikiki beach & 1 block to the bus stop, kind staff, clean hotel, clean room, no noise issues, great view, & overall we loved our stay! Definitely got a great price for our six night stay in July, a lot of bang for the buck. I will say the beds seemed to be more full-sized than queen-sized, the pool is not 6 feet deep even though it states that it’s 6 feet deep (I’m 5.10 & my whole head was above the surface when I stood flat on my feet), & the wifi wasn’t the best, but these were non-issues for our group. There’s a convenient minimart in the lobby that has a little bit of everything, and there’s a grocery mart two blocks away that is great, too. I highly recommend this place! Well worth your time & money. Very pleased with our stay! (:
Best Location! Best Beach! Best Staff! The Best of Everything!
BruceMesa_Az
(Mesa,Az)
My Wife and I just returned from a 3 week stay at the Kaanapali Whaler. There's only one way to describe this ocean front paradise. It's the BEST! The location is perfect. Situated directly on Maui's world class Kaanapali Beach, and just steps to the upscale shopping and dining playground of Whaler's Village. The Whaler is famous for it's comfortable rooms, each with fully equipped kitchens and stunning views form spacious lanais. The grounds are quite and manicured to perfection. The beachfront pool is the perfect place to listen to the surf, watch rainbows, and make new friends. The very best of the Whaler is the staff! The pool staff and concierge is legendary. Joseph knows the island like no one else. If you need a tour, reservation, or local info, he's the one. Marc, Manny, and Samu keep everyone loose and happy. Everybody has a smile and the Aloha spirit. The Bell staff, the front desk, and the smiling faces of all the staff members make you feel instantly at home. We keep coming back because the Kaanapali Whaler is the BEST!
The Best of the Best!!
teri388
The Whaler is an amazing Condo--the best in Maui!!! Every aspect of staying on the beach was perfect! Thanks Whaler for an unforgettable experience!! Aloha and thanks for keeping us safe during Covid 19!
Hawaiian Paradise
darryllundeen
Amazing location and staff. I have stayed here twice now and will definitely be back. The view from the balcony is amazing. The suites are very comfortable and clean. The staff very friendly and helpful. There was some construction happening which made it a challenge to relax during the day but otherwise everything was wonderful.
Best views on Ka’anapali Beach from Whaler 1202
ejfmaf
(Leominster, MA)
Whaler 1202 is the penthouse, facing west (Sunsets) and north ( north Ka’anapali and Kahana). This “stack” at the Whaler has unobstructed views. You aren’t looking across a courtyard into other peoples windows. 1202 is beautiful inside with local artwork and unbelievable bathrooms, marble floors, ocean views from the bedrooms kitchen LR and dining areas.
Aloha Vibes 🌈
Passport15216992626
(Los Angeles, California)
We have been coming to Aston at the Whaler for the past five years and it has always been a wonderful experience “coming home” as a couple and as a family. The aloha that you feel the moment you arrive stays with you throughout your entire stay. The warm and amazing staff of Marissa, Amy, and Rod have always made sure of this and are now like family to us.
The property has a very nice balance of retro architecture with contemporary renovations - There are two 70’s vibe buildings with a gorgeous tropical grounds between them. With it’s rock waterfall spilling into its gorgeous koi pond and arching wooden bridge, completely surrounded by neatly manicured grass, it never fails to take our breath away.
The location is perfect for us. We much prefer the more relaxed and casual feel of Kaanapali (as opposed to Wailea). With Whalers Village just next door, it’s a one minute walk to restaurants, shopping, and live music. The beach is a long stretch of sprawling golden sand with a hint of red to it that leads into the clear warm waters of the South Pacific. A five minute walk up the beach provides the opportunity to swim with some of Hawaii’s most vibrantly colored fish and beautiful sea turtles (just remember to resist the temptation to touch them!)
The units are individually owned and can vary on both size / upgrades so we recommend doing your research or speaking with someone on staff before booking. While hitting our favorite dining spots is always enjoyable, we love the ability to prepare our meals in the unit’s full kitchen. 1 bedroom Ocean View is definitely a winner!
If you’re looking for a beautiful, down to earth place with superb service, Aston at the Whaler is your “home”!
This is the best place to stay. We've stayed here before and will stay here again the next time we go back. The staff is great, I really liked the area were our room was, close to the laundry and close to the bar next door.
Paradise
nataliamD1352LE
The place is beautiful. The staff is always friendly and ready to help. I enjoyed my room as well as the amenities that included like the coffee and the plates and microwave. I was pleasantly surprised with how neat, clean and organized the whole hotel was
Comfortable with lovely views
Trek428673
Beautiful property. Free, on-site parking was helpful to have. Current DVD's available. Rooms had a small refrigerator, microwave, Keurig + K-cups, some dishes/silverware, an iron + ironing board, small table. Pool was refreshing, there was a bar outside at the pool and the area was lit up at night with tiki-torches - so tropical! Great views. Within walking distance of a really nice small shopping area (including groceries). Not terribly far from the airport and very easy to get to. The daily amenity fee of $20 was a bit steep. (Why not just make it part of the cost of the room per night??) My main issue was that there are no elevators. Being a bit older with knee issues, dragging heaving suitcases up to the 2nd & 3rd floors was not easy.
Islander on the beach unit #324
DeAnna F
Condo #324 was amazing. Beautifully decorated. Very clean and everything you need. We have stayed at the Islander on the beach many times and have never been disappointed but this condo was outstanding and it will be our go to condo from now on.
Excellent
mikewinchatz
Wonderful return visit to the Garden Island! Kauai is like a second home to me! Islander is so centrally located on the east coast ... wonderful shopping near-by! Staff is kind and appreciative of your presence.
Some kitchen tools were cracked or missing, There was no cookie sheet, blender, small frying pan, salt or pepper shaker and the one spatula was cracked and hard to use. The only frying pan caused the food to stick and was hard to clean. A second chair was missing from the lanai and could not be replaced.
Embarrassing Maintenance
JohnnyBoe
Be careful! The pictures on the website are NOT current. Although magnificent ocean views, the facility, and rooms are in very poor condition due to maintenance. Ask to see a room before finalizing check-in. My family and I initially stayed in suite 302. It was filthy with years of carpet stains and over-painted damaged walls and moldings. Some sliding glass doors were inoperable due to corroded aluminum and/or missing rollers. We moved to suite 602, which was better but still had similar issues. The staff was accommodating but did not appear surprised by the disappointment with the cleanliness and lack of maintenance.
Simply beautiful
709ginac
Second time staying here and it’s just as wonderful as it was the first time. Staff is very friendly. The pools are clean and have plenty of seating. The hotel restaurant is delicious and food is very quick. The cocktails are delicious. The beach that the resort is on, Kaanapali beach, is breathtaking!!! I would stay a third time, fourth, fifth, etc.
Fantastic
Kodaske
(La Verne, California)
Great resort and great people and really spacious condos. We were upgraded to a very large 2 bedroom oceanfront condo with a huge lanai. Happy hour is now all day instead of just a few hours in the afternoon. The resort is completely open
Aston Kaanapali Shores is conveniently located and a good value.
Mike H
Family vacation, 100% personal/pleasure. Me, my wife, and our two kids, 20 and 17. Our first trip to Hawaii.
Price to value was important to us. If that's you, and you keep that in mind, your Shores experience will likely be quite satisfactory. Research prior to committing and conversations and observations with other folks staying on the strip confirm that while swankier resort experiences are available, you'll pay 2x to have it.
There is no golf course here to be maintained but if you wish, you can check out gear from the front desk and shoot hoops or play pickleball. There's some minor cheapo stuff (The hot tub may be lukewarm. We had to buy filters for the in-room coffee maker. Appreciate the in-room laundry setup for sure; wish we'd known to pack detergent and dryer sheets. Handheld can opener was useless. The sliding doors are screaming for replacement or, at minimum, some WD-40. The bathrooms, while clean, are on the level of an economy motel.) but these are, I think, individually owned condos and so some units are likely appointed differently than others, the resort's ability to standardize is limited, and the maintenance staff is responsive enough but you really don't want to whine to them about every little thing...
The art in the lobby is cool. The resort and the room are clean. The prices of incremental purchases are surprisingly reasonable. For example, if you forgot your swimsuit, you can get a new one for $20 without leaving the resort. An on-site cabana offers competitive prices for beach rentals. The lobby, the gardens, the pools, and the small private beach are as advertised. If you are tempted to save a few bucks and forego the ocean view, we would say if at all possible, and especially if you, like us, spend life landlocked, spend the money. Starting the day with coffee and breakfast listening to the waves crash on the beach and gazing upon other islands, and winding down in the evening with same, is more than worth it. You can see the sunset from the balcony, but you'll want to be downstairs on the beach for that.
At check-in, we were presented with gifts of buttery white wine (anniversary), chocolates (multiple birthdays), and canvas tote bags that came in handy. The only real customer service snag we encountered was that, because we arrived a bit before the room was ready, we checked our bags with the Bellman and were paralyzed in our room for a couple hours until he could accommodate delivery, and we offered to come get them but in doing so annoyed the very busy front desk--but I would put this on us and our inexperience more than these short-staffed folks. So, if we were to do it again, we would either leave the bags in the car or make sure that we kept anything we needed right away--swimsuits, for example--with us.
Beyond the lobby, the interior of the hotel is extremely dated. This includes kitchen appliances and in-room technology. The TVs in your condo may or may not work. (Maintenance is quick to respond; my clear inference is they get this particular request a lot. The cable company in Maui sucks as bad and maybe worse as the one where you live. But you are not here to watch TV, anyway, and if it is absolutely dire that you have minute to minute eyeball updates on your sports gambling interests, the game is likely on in the poolside bar, where the Mai Tai's are delicious and on the happy hour special menu, and the Internet in your room is probably, usually going to work.) There is a spa on the property but it was unreachable prior to our stay and closed for our entire duration. No one seems to know the story. If you seek a massage, there are lots of places close by, accessible via a short drive to pay less in a retail center or a walk up the boardwalk to one of the other resorts.
This worked: We ordered groceries via Instacart from the Times Market, which is about a block away. This local market is large and well-supplied; we pre-selected our groceries prior to our trip and placed the order, online, upon accessing our room and the resort Internet. A few push notifications re substitutes on the level of they-don't-have-Clementines-are-you-cool-with-regular-oranges later, a text confirmed the order had been delivered to the lobby. As we hurriedly headed down to retrieve them, we encoutered the Bellman, who had packaged them onto a luggage cart and was bringing them to us with a hey-relax-you're-on-vacation-I-got-you-brudda smile.
The room was described as having "two or three" beds. We proactively requested the three-bed setup and a higher floor, in order of priority, and if possible. Both requests were honored. The beds were comfortable; we slept well. Everything presents as safe and secure.
We had been counseled that food trucks on Maui were a good way to get delicious, authentic, affordable eats. The food truck plaza is adjacent to the Shores--it is a walk, not a drive--and this counsel held true.
The resort's website recommended the Old Lahaina Luau. We had a wonderful experience there and second the recommendation. Other stuff we did right was rent a full beach package from The Snorkel Store, just up the road, for the whole time we were there, giving us very comfortable and affordable moment-to-moment options for activities. Chairs (one per person), umbrellas (we got two, one would have been enough), a cooler (one was plenty) quality snorkel sets incl flippers, float belts, and boogie boards. You need not bring towels; the resorts supply them. They are pretty cool with most things--the C19 mask policy, for example, is enforced in the relaxed hey-ain't-none-of-us-perfect-but-we-all-mean-well way most of us would want--but they are strict on the towel thing, and once you see how all these resorts flow into one another on this stretch of beach, the reasons why become clear.
I've been presented stories about vacations in Waikiki that require tourists to be constantly on guard; we encountered nothing of the sort in Kaanapali or Lahaina. Things are pretty relaxed. The locals seem generally happy that you're here. They want you to be minimally wasteful and respectful of their fragile ecology. And we can dig that, right?
I see other reviews critical of the check-in process. Ours wasn't exactly smooth, either, but I don't think that's all on them; I think C19 and our inexprience were principal factors.
The room size and amenities inside the room were great. Rating themselves as a 4 star hotel is questionable.
My 2 problems were (1) front desk person who made us wait outside for 6 hrs with our luggage. I had called twice in advance and asked if they would hold our luggage indoors while we waited and was told yes. That didn't happen.
Granted we flew in 9 am and we're told check in was at 4 pm. But she was very rude, and offered nothing for us but the key to use a restroom. The sign on the office said it closed at 4pm, so how people checked in before then was a mystery. Everytime I checked to see if maybe we could get our room soon the answer was always " check in is at 4pm". Then by 3:30 pm we were told 10 min, then another 10 min wait...very aggravated by then.
(2) the outdoor furniture was rusty, torn and moldy cushions....not what you expect for a 4 star hotel!!
My only other complaint was a not so comfy bed.
Checked in on Aug 16th, 2021 in room 215.
Great place to stay
crystalrQ3478TY
We were here for a week and it was in a great location. Easy little walk to downtown and just a few minutes from main attractions. Parking was great. Due to covid we didn't have housekeeping but we had a washer and dryer and dishwasher so we made it just fine. There is a trash chute at the end of the hall since we were in the third floor. The main bedroom was overlooking the ocean and the second bedroom overlooked the street on the opposite side. Nice big balcony and sitting area. Very quiet and clean.
Unbeatable location
Guide260136
Quiet and well maintained grounds. Our two bedroom unit overlooked the ocean and the view could not be beat. The unit itself needs some upgrades….the entire apartment had an unpleasant odor, the bed was too squishy, the carpets need to be replaced, and it could use some fresh paint. All of the cabinets were sticky, too. Overall, we really enjoyed our stay and would recommend this to others looking for a quiet property with an unbeatable location.
Overpriced and would not recommend
Vacation562281
We rented a 2 bedroom ocean front condo and had requested an updated unit. The unit we were given was dated and worn. While the kitchen and bathrooms were clean other areas were not. Most of the unit was carpeted and the carpet was very old and dirty. The couch and love seat were old and dirty with sagging, stained cushions. Our enjoyment of the of the balcony overlooking the ocean was diminished by rusted furniture with old and mildewed cushions. The microwave turntable did not work and kitchen implements were limited. The beds were comfortable and the sheets were clean. The pool area was also clean. Overall it was not worth the price we paid
Low quality for the price - wouldn’t stay there again
tlauer123
(Seattle, Washington)
Carpets were dirty, kitchen implements cheap, dishwasher didn’t work, bath fans very loud. Overall cheap and dated. The price was much too high for the quality level.
Pool was nice, hot tub didn’t seem clean.
Dreamy oceanfront property with unbelievable ocean views. Nothing else like it
JJ72LA
(San Francisco, California)
This was our first time at the Mahana. It is amazing. We moved from Honua Kai because our room there had a “partial ocean view” which meant an ocean view if you are standing on one corner of the balcony. We walked up the beach one evening and saw the Mahana and lucked out because they had a cancellation starting the following day. Although it’s next door to Honua Kai, it feels like another world. All rooms are oceanfront with head-on ocean views. It is by far the closest building to the ocean in Kaanapali Beach. When you enter the room there are floor to ceiling windows on the entire west side and all you can see is blue ocean plus Lanai off to the left and Molokai off to the right. And all you can hear are the waves crashing all day and night. It’s mesmerizing. We never wanted to leave the room and especially the beautiful lanai. When you are on the lanai, it feels like you are floating above the ocean. We were in the north building and the construction was done. The south building was under construction but it didn’t bother us at all. If you want a very Hawaiian, very chill, very special property with quite possibly the best ocean views on Maui, this is it. The resort is tucked away at the end of a long private road in North Kaanapali away from the crowds yet an easy walk to the grocery store, Fish Market, shave ice, Duke’s, ABC Store, food trucks, etc. We had no idea anything like this even existed on Maui. We have stayed many places on the island and had great experiences at most of them but this was by far our favorite. The only downside is we were told it’s rarely available and is the most requested property on the island. I also don’t know how much the condos vary from one to the next…ours was on the 10th floor and was stunning.
Best Place on Maui
cdvaldez2021
From the beautiful sounds of the ocean, pounding on the reef, to the perfect Sunsets every night. This place, you will find relaxation and peace. Great location for anything or everything you need to get or enjoy on Maui. Mahalo Mahana. You are Ohana to us.
I will be back
Yangon2019
Very good building with access to beach. Very private location. Kids are happy. Rooms and beds are very comfortable. Good view of course. Staff are very welcome. Very close to Food truck parking and General store. Kitchen is bog enough for own cooking.
Excellent Place to Stay
tnt4012
(Thousand Oaks, California)
The Aston Mahana was an amazing place to stay The views are incredible and breath taking. The Aston was quite clean and had a very home like vibe. This was our first staying here and will definitely stay here for every trip to Maui. HIGH RECOMMEND!!!!
Beautiful
DominicEmelio
(Maui, Hawaii)
We love Maui and Aston Mahanna just a beautiful friendly place this is our 3 rd trip here and every time we stay here because we always have an amazing experience n time here . We snorkel here and see turtles beautiful fish as well as manta rays there no experience like it. We will continue to do vacations here for the rest of our lives Thank you for allowing us to share your beautiful island and Aston Mahanna. Respectfully yours The Emelio Family
Shouldn’t have to follow up with someone else after informing staff about the drain in the shower! The female that stayed in the room before me or clean the room left long black hairs on the floor in the master bathroom. Looked as though someone tossed it out of the shower onto the floor in front of the sink and left it, it was a lot of hair
Great place
ramonangiesandoval
Great place to stay,great location and views and staff was outstanding.We had restaurants and bars near by and everything was right on with the COVID-19 situation anywhere you went they were on it,and all the activities were great as well.
Amazing and relaxing trip to Maui
313daniw
(Millington, Tennessee)
The Aston Maui Hill was such a beautiful place to stay! We had an ocean front condo that was close to the clubhouse! They provided us with anything we needed help with! The staff was so friendly and the rooms were clean and perfect for a couple trip! They helped us book excursions also! It was located right in kihei so the main road had so many things to do for during the day and night and many beaches nearby! We needed room service cleaning one day while out and they cleaned our room so well! The lanai was my favorite part! It was so relaxing! I absolutely love Maui and the Aston Maui hill! If I come back to Maui, I’ll be staying there!
Maui Hill resort review
Olchik
(Seattle, WA)
The resort is located right on the border of Kihei and Wailea. Considering this resort has 40+ years of existence it's in a good shape. The grounds are beautifully maintained. Staff has been pleasant and manager Dennis of 38 yrs at this property also a very nice person. A 2 bedroom unit is very spacious and very clean even though the decor is somewhat outdated but that adds to the Hawaiian vibe.
Maui Hill
ANNETTERPH1
(Danville, Kentucky)
Maui Hill is wonderful. Great location and huge condos. Easy parking. New air conditioners. Very clean. Friendly staff and with a hometown feeling. Highly recommend. Economical
Grounds are beautiful with a gorgeous ocean view
We absolutely loved our condo at Waikoloa Shores. Possibly the best VRBO we have ever had! 322 had everything we could have wanted. Quiet, great views, comfortable furniture, fully stocked kitchen, and balcony supreme. Did we mention A-1 parking spot?
Thanks to Peggy with Waikoloa Realty. Peggy was with us throughout our process. We had multiple COVID-19 related changes. We had a seamless transition throughout!
Nick and Lori
Henderson, NV
Do not stay here. Very disappointed.
Coastal45854206169
(Choctaw, Oklahoma)
This place is horrible. The pictures that are posted are deceiving. They look nice and very updated but in actuality this place hasn’t been updated since the 70s. We were put on the third floor with stairs and the elevator was broken. We both are disabled and they had nothing else. The bed is dated back at least twenty years. Mattress very hard. No air, very hot. No cooking pans, no dishes. Limited towels, no tv. Shower was very hard to get into. No handicapped parking . Huge cockroaches. Awful awful awful. All lies. Would have given it a zero but that wasn’t an option.
Good for the price.
Mikaela C
(Rochester, Minnesota)
The condo itself was really nice- large open space with high ceilings, big kitchen, nice big patio/lanai. The kitchen has good utensils and new countertops. There were lots of towels. But the furniture was really worn out and old. The linen was scratchy and there was only one thin ugly blanket. I brought a beach blanket that I ended up using on the bed because the one provided was so poor.
Not what we expected
loritC5745UB
We stayed there thing it would be a nice place . Our room was nice enough bu the pool and surrounding area were so hot, you could not walk on stones surrounding the pool . Forget about going in the pool it was like a hot bath . I felt like we were a Floating Petri dish . We went in for less than 1 minute . Not sure what you can do to cool down maybe some umbrellas ??
Lovely property
Lucinda B
(Norton Shores, Michigan)
We enjoyed this property. We have stayed at other Ashton's and we're impressed by the grounds of this one as well. This one does not have the office on property so influenced the score a bit. The condo itself was nice but a little more dated then others I have stayed at. The bathtub/ shower has a huge step in and out with no grab bars. There is no cleaning service included in the stay without an additional cleaning fee. Towels are in abundance and cheerfully delivered. The dishwasher had something awful in the bottom that we reported. The Lanai was beautiful and beds clean and comfortable. It seemed like this unit hadn't been used for awhile as the plants and end tables were dusty and there were a few bugs (this is the tropics). The beds were comfortable. Over all the stay was great and I would stay at an Ashton again. All three of us enjoyed our stay here. We especially enjoyed our evening visits to the pool and hot tub. Very convenient location. Quiet property which suited our needs. Grills scattered throughout property for use. Gated community with a code for entry. A different code for pool and fitness center. I would stay again.
Wonderful location across from the beach. Rooms are small, have comfortable beds and are clean with everything you need including beautiful views when you book an oceanfront room. Can't wait to go back and stay here again.
Incredible View
MamaBMamaB
(Seattle, Washington)
We made the upgrade to an oceanview and the gorgeous view from our room was the highlight of our trip. We only require a hotel to sleep in and to have a view at that low price was unbelievable. We’re still smiling over the funky architecture of the circular building and the compactness is part of its charm. Solid concrete, didn’t hear anybody in the surrounding rooms, only in the hallway through the door. Loved it, hope to go back.
Aston Circle Hotel - Waikiki Oahu Hawaii - Sixth stay here and would stay here again
shawnJones68
(Murphys, California)
I've stayed at the Aston Circle Hotel about 5 or 6 times and it does have it drawbacks. No pool, limited parking, no onsite restaurant or gym. But it does have access to Waikiki beach in about 2-3 minutes from room to beach, the Hilton can take you 10-15 minutes to get to the beach. You don't really need a car as it is walkable to all of Waikiki. There are several restaurants literally outside their front door and many more within 1-2 blocks, very walkable. During this stay with my 78 year old father we walked every day for fun, for meals and for the motivation it brought it and we walked on average 6-8 miles every day with little effort, so who needs a gym. Yes I would stay here again. ......and did I mention the views from the Deluxe Ocean Front Room balcony.
You need to check out my video review of the hotel on my Youtube channel #shawnonthego as well as the time lapse sunset video shot from the balcony of the Aston Circle Hotel.
#shawnonthego #circlehotel
The hotel has been remodeled over the last year and is still ongoing so you may hear a little construction noise during weekdays but they don't work on weekends. One of the benefits of the facelift is the large sliding doors that open up the entire wall facing the ocean, see one of my pictures which shows this. All of the pictures were taken from our balcony of the hotel or directly in front of the hotel, on the beach, or in the water in front of the hotel.
Happy Kama'aina
hfuata
Staycation gone great! Fantastic view! Due to COVID my wife and I ordered takeout for breakfast, lunch and dinner. Having our meals and drinks with the beautiful view made it more spectacular. We did go walking in Waikiki and also did some shopping at the mall. We had lunch at Paia Fish Market Waikiki. I love to eat fish. My wife and I ate the Ono and had calamari. The food is fantastic. That was the best Ono and calamari we ate. Our staycation was very memorable.
No frills - great value
Carlos S
(Auburn, Alabama)
This hotel offers a unique experience on Waikiki in that it has a terrific oceanfront location, with gorgeous ocean views (if like us you choose an ocean front deluxe room). The rooms are nice, the beds are comfortable, everything was clean and tidy during our stay. Also, the staff was very friendly and helpful.
The flip side is that the hotel has zero amenities. No fitness center, no breakfast, no room service, no pool, not so much as a treadmill. Also, the rooms are quite small. The bathroom in particular is tiny. This was fine for the two of us, but 4 people would probably be very uncomfortable.
So if what you are looking for is a zero-frills, good-location, cozy hotel room right on the beach, at a reasonable price then this is the place for you! If you need a pool, playground, spa, etc. or need a large room, then I would not recommend this hotel.
Note: I'm knocking the service grade because of lack of amenities, not because the staff was bad. They were great.
We always enjoy staying with you at the Waikiki Sunset. Staff makes us feel welcome and always friendly. The 2 bedroom was affordable and clean and when we requested service, it was fast. We will stay again.
Thank you!
The always quirky Sunset
ktodd139
(North Wales, Pennsylvania)
We have been spending our Hawaiian vacations at the Sunset for many years. There are many great things about the building, including great views of the ocean and Diamond Head, great location to beach, restaurants and shopping, and always friendly staff. That said, there are always weird and quirky things occurring. Elevators were covered with board on this trip, which my Grandson referred to as "the cardboard elevators", maid service was almost non-existent (due to pandemic) and pool use was by reservation only.
Outstanding service at Aston Waikiki Sunset - Penny
Prosthodontist
(Houston, Texas)
We could not thank Penny enough for treating us like her own family! She listened, solved our small issues, and made us feel so special during our stay. She is a type of person who would “under promise and over deliver’, with her quality customer service. We felt valued as Aston guests because of Penny. She cared so much and her compassion made our stay so memorable! Also, Ka’ahele is another very kind front desk we came across. We thank you!
I took my 3 girls and mom for a trip to Hawaii after the loss of my father. Aston is the only hotel my husband could find that has 2 bedrooms with kitchen and it is in a great and safe location. He could not join us due to work. It is a short distance to Waikiki beach, restaurants, diamond head, attractions, etc. Parking is convenience and reasonable price. We stayed at Aston brand hotels whenever we visited Hawaii and happy to get to know Penny during this trip, she is truly an asset to Aston!
Over priced
pilarsilva91
(Fresno, California)
Antiquated hotel, over priced. I had a two bedroom suite, the rooms are very small you barely had room to get around the bed. Never staying here again. The furniture was very old and scratched up. I stayed 5 nights and my room was never cleaned during my stay.
SPEND YOUR HOTEL
DOLLARS ELSEWHERE
Jeremiah C
(Kansas City, Missouri)
SPEND YOUR VACATION STAY DOLLARS ELSEWHERE. While I completely understand COVID issues and how that has changed the hospitality industry (I am a small business owner in the service industry), when it came to this part of our much anticipated vacation, we were disappointed and honestly quite fed up with the Aston Waikiki Sunset at every point along the way.
Some of the issues we encountered:
* The rooms are just “meh”. ESPECIALLY for paying over $3k to stay here for a week, I expect an overly clean room, plenty of blankets and towels, cookware, usable balcony space, solid interior doors (not ones that have slats in them and can be peered through), working windows, hot water, open and accessible amenities as advertised, and the list goes on.
Additionally, these items were also ridiculous and or need attention:
* griping at people to pull up a mask while their security staff weren’t wearing one at all.
* telling guests they must reserve an OUTDOOR POOL time, but failing to answer the phone when guests attempt to call to make said reservation. (And also sending your pool Bouncer to boot people out when there was NO ONE ELSE THERE, if the “time had expired”.)
* allowing only 5 people at the pool, and only for an hours time, to then require 30 minutes after to sanitize. How bad are your chemicals that they aren’t working in the first place? Also, do you not think that we are all swimming together in the ocean, right next to each other? ALSO.. having us sign our life away in a waiver to swim in your pool would negate your liability should someone “contaminate” your pool.
* the trash, dirt and grime in and around your building needs to be addressed. I understand you can’t do anything about the homeless community hanging out, but if you don’t take care of the outside issues, how can you not expect them to
Use it as a garbage can also?
* The “market” in the hotel is basically an offering of a smelly replica of a third-world open air market. Had almost nothing, crazy over priced (as expected), and I’ve honestly had better experiences in actual third world countries with markets.
*your parking pass system is in dire need of streamlining. You should simply add a daily charge for parking to the room for the duration of a guest’s stay rather than having someone attempt to navigate through a broken stall with different directions from whomever is working that shift on how to insert one ticket, but grab another, but pay for the last hours you were there, but you need a new ticket when you come back, but also it’s prorated when you come
Back so you’ll need an additional ticket. What the heck.
All in all, if I could do it again, a thousand times over I would stay somewhere else. I’ve been to Oahu before, but this was by far the most disappointing.
First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..
Not impressed
Rob7039
I’m not 100% sure the staff assigned us to the correct
Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation.
They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra
garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours?
Not impressed anyway- wouldn’t recommend.
Quiet and beautiful
maicoman1
(Waikoloa, Hawaii)
I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe
The Big Island 2019
Lucretia L
Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.
Poorly Managed
Hugemaniac1
(San Jose, CA)
These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.
Everything from the beginning was fantastic. Leya picked us up at the airport in Puerto Jimenez and was super sweet and helpful. She gave us the full tour of the property in great detail and made us feel so welcome. We arrived later in the day, so we just decided to hang around the resort and relax at the bar. The bartenders are amazing. Stephanie was on duty on our first night and she was fantastic, she had only been a bartender for a few months but you couldn't tell. Friendly, attentive and super sweet!
Husband and son went fishing the next day and myself and myself and my sons girlfriend had the day to explore. I started with a walk around the property which included seeing several scarlett macaws and spider monkeys literally steps from the door.
Tony took my husband and son out fishing and they had a BLAST! Caught several tuna that we had for dinner and their bucket list fish THE ROOSTER!
We talked with Leya about going into town and we used the bikes that were on property. Biked around the small village, had lunch a Mericelles and went to 2 of the cutest local shops for souvenirs.
We zip lined at night with Moses, Nicki and Michael. I was slightly terrified but Moses
was amazing and reassuring and made it fun.
Fished again with Manuel and Saul on the bigger boat and my husband caught a sailfish.
We did several tours with Alberto and i must say he is AMAZING. So passionate about the area and his knowledge was just top notch. I actually would take tours of any kind just to learn from this man. With him, we did the 1/2 Rainforest Tour, Chocolate Farm and Slouth Tour (All separate, but all in my opinion, are MUST DO!)
We actually went on this trip for my husbands 50th birthday and Marie in Dining made it super special by bringing out a brownie with all the works and a candle and singing.
Diego (Fishing Coordinator) was super helpful and so friendly when talking to us each
evening at dinner.
The service at meal time was stellar. Marianne, Stephanie, Marie, Cathyley (SP?) were all so sweet and took the time to get to know each of us. I felt so at home here and would love to go back soon!
Photography Trip of a Lifetime
177pams
(Hillsboro, Oregon)
Lisa from Lynch Creek Travel put together the most amazing trip. She was so wonderful to work. Our photography/eco tour guide that Lisa arranged for us was Rayner Araya and I can't say enough great things about him. Professional, courteous and so knowledgeable. And with the eyes of a hawk. We saw so much wildlife.
Lisa made it happen and Rayner made it perfect. I can't thank both of them enough.
Great trip
jdarr2915
(Tooele, Utah)
This was my 9th time to crocodile bay it was great to see Floury, Maria and Olympia again. We had a great time caught 2 blue marlin and 4 sailfish along with a nice roster fish and various bottom fish. Will return again.
The Trip of a Lifetime!
Emily W
My boyfriend and I had an amazing time at Crocodile Bay! Lisa from Lynch Creek Travel was extremely helpful and a lot of fun to work with while setting everything up. She and Carlos (in San Jose) and Yousa (at Crocodile Bay) were absolute lifesavers when bad weather made our trip in a bit of a nightmare - we were re-routed because of a storm. Time of day didn't matter to them as long as we got to where we needed to be safely. That security was GREATLY appreciated, especially after what turned into a long 24+ hours of travel. Once we were finally able to get to the resort, Lea and the entire staff were so welcoming. We arrived right before lunch, so we got to experience the delicious food and excellent service right away. The staff was very accommodating to dietary restrictions. We enjoyed two days of fishing with Capt. German and Saul. Nothing beats sushi/sashimi from tuna caught fresh that morning, and Capt. German put us on plenty of them! We also learned to surf with Jose and went zip lining with Diego. Both were amazing experiences and we would highly recommend. We finished our trip with Alberto and a visit to Rancho Raices farm to make chocolate. He was extremely knowledgeable about the plants and animals in the area and we learned a lot. The family who owns/runs the farm is extremely kind and very welcoming. We couldn't have asked for a better trip with nicer people. We are very active so we didn't spend much time by the pool, but if you're looking for a location that provides both activities and downtime, Crocodile Bay has the perfect mix.
Father/daughter trip
X6291FNstevene
Lisa - Lynch Creek Travel -
I wanted to thank you and give you a little feedback from our trip to Crocodile Bay:
This was a FANTASTIC journey. Everything that you set up for us was flawless and perfect- not one tiny snag end to end, which in my world has never happened....especially with so many little pieces like transportation/transfers etc. Next time I will book my air travel nonstop from SJO to our final US airport but other than that there is nothing else I would change for the travel package. I will alter a few things we take next time but this was the dry run to figure things out. I would like to return toward the end of FEB w my wife.
I could write a full review of the the entire trip but I am sure you have heard all that before....the great staff at croc bay etc - they are so terrific at making you feel like you are the only and most important guest.
The aquatic wildlife both inshore and offshore to me was the most amazing piece but the rain forest was awesome as well. The terrifying zip line I was dreading wasn’t as bad as I thought it would be - but my daughter loved it and that was what it was all about. We have a thousand or so photos to go through- monkeys, sloths, butterflies, fish, whales, dolphins birds, cliffs, trees, huge surf etc
The second most amazing thing was how few bug bites I got - 3 in a week! I get more than that in an evening in my own backyard. Considering we did the zip line and the all day forest tour (in shorts) I was pleasantly surprised. I did however stand on a small ant hill while taking a picture of my my daughter so I don’t count those 3 - that was my fault.
Sailfish and roosters were fun, but seeing a 500 pound Marlin explode out of the water and take our gear to Panama was a site to behold. Catching countless little mahis was fun and putting 29 tuna on the board was pretty amazing too. The coolest thing was that we worked areas offshore that were so full of life - no less than 200 dolphins and game fish herding bait into balls and then feeding and jumping along with hundreds of sea birds - sights you only see on a Nat Geo program.
The story of stories is that my daughter and I both battled an enormous tuna estimated to push 150# for over an hour. Each of us having to take breaks while the other jumped in and tried our best to whip what we named the Diablo Tuna. However in an effort to keep us positioned the captain accidentally ran over our line and cut off the fish that was still showing no signs of tiring after countless blistering runs. Disappointing - but also the most amazing fish I have ever encountered.
Getting long winded here but thank you once again for making this a very smooth professionally arranged amazing journey. We even got stuck in Charlotte NC for an overnight and had an great time exploring downtown and found some spots to revisit someday.
Hats off to everyone involved that made this trip so easy and very memorable.
Look forward to our return in 9 months.
The entire grounds is radiantly brilliant! Immaculately tended to. The grounds keepers are unobtrusive and very happy to answer any questions. The front office is incredibly welcoming and responsive to any needs. The rooms are very comfortable and kept incredibly clean, especially for a resort only feet away from the longest beach in Maui! This is a beautiful place and is perfect for any memorable occasion. Mahalo!
Nice location, not crowded but a little dated.
aeandmp
The resort overall was nice and clean. The grounds are beautiful and location is great. The rooms and structure are dated. The staff at the resort was very nice and accommodating. You can pay for tiers of rooms and higher tiers require a more updated look. We did pay for a premium tier and I felt our room was dark and dated.
Our family vacation
jessiemccoy628
We absolutely loved our stay at this beautiful oasis! The staff were very friendly and helpful. Our room was awesome! The pool and beach were amazing! Everything was so close. Definitely staying there again!
Perfect location
tpsdracutma
(Dracut, Massachusetts)
This place is in a perfect location with Lanai to the left and Molokai to the right and a sunset in between. The pictures are incredible. Clean, well maintained property and super friendly staff. It is a slightly smaller and older resort than the Marriott monsters out there (though those resorts are gorgeous), but that suits us fine as we are a bit older now and travel without the kids. What more could one ask for. We absolutely loved it.
Punishing Refund Policy in time of Covid
tigger911
Sun Beach Rentals, the Property Management Group at this property advertises the ability to reschedule and a 50% refund for a cancellation within a certain time frame. What they don't tell you up front, is that if you are cancelling due to the increasing rates of covid, with no available hospital beds, based on the Governor of Hawaii's request, is that there is a no refund and a no rescheduling policy. It is only after you make your request that you learn this. Be aware before you book here! I will never book here nor with any property managed by Sun Beach Rentals.
I have been staying here 3 weeks a month since the end of February. The condos and houses are always clean, the staff is great and more than helpful. I have never had 1 complaint and will continue to stay here whenever I come to town.
It was okay, could use some improvements
Acengic
Our vacation with family was very nice however we did have some hiccups. 30 minutes before our check in time we received a message saying that we were downgraded which was a big deal because we were traveling with 14 people. They try to accommodate us into town houses versus the one original and we made it work but that’s definitely not what we signed up for. We had to check-in In a completely separate subdivision from where our townhouse was. Then when I receive the paperwork it didn’t show the address to where the townhouse was so we were driving around aimlessly. Once we got into the townhouse there was barely enough dishes. No remote controls in two of the rooms. All in all we had a good time with our family but there was definitely room for improvement
Great place too stay!
Dean M
I had a last-minute cancellation and Letty at the front desk at Tuscana was so helpful I wish there was more Personnel like her highly recommend staying here very conveniently located reasonably priced very spacious rooms pets permitted we'll stay here again
Will never stay here again
jadakaysmith19
(Philadelphia, Pennsylvania)
I won’t be ever staying here again for multiple reasons. When we showered, the water would leak out of the ceiling lights downstairs in the living room, preventing us from turning on the light or using any electrical equipment within that area out of fear of being electrocuted. The bathroom cabinets had stuff on them, the vents were covered in dust, the toilets flooded. We were left with 1 giant trash bag and 1 toilet tissue per bathroom and some of the tissue rolls were USED! I use the bathroom a lot and have a sinus problem so tissue is very much needed. The front desk never answered their phone when I tried calling about the electrical issue and I called 4 times. The toilets flooded everyday, we found straight brown hair on the bed and both me and my partner are African American with curly hair. The front desk employees had a bad attitude and vibe. They never smiled.
Golf Trip
FrankVal2021
Very disappointed in cleanliness of unit, availability of towels at pool, and quality of pool furniture. Carpet, blinds, and screens in unit not cleaned in years apparently. Mattresses old and tired. Incredible how far down hill this property has gone in 2 years. Vanessa at check in was great!!
Have stayed a number of times and it’s always been great. Love that it’s just right across from the beach. Hotel staff is amazing and alway willing to help. Great place for families that don’t want to cook out every night.
Perfect beach location and perfect staff
waylonbrian
Very nice hotel and perfect location. Right across street from beach and lots of food options to chose from near hotel. Staff was super friendly and helpful. Comfy beds. Walking distance to about everything you need.
Aloha Spirit
Lnguyen19
(Houston, Texas)
Staff was extremely welcoming and made us feel right at home with their Aloha spirt. Convenient location, walking distance to the Waikiki strip. Valet waa included with stay which was great since many properties charge min of $40/day.
Amazing staff, great location, renovated rooms
Evelyn C
(San Francisco, CA)
I can't say enough great things about the staff here! From the front desk, to housekeeping, to the valet and bellhops, everyone was super friendly and welcoming. We were all given sanitation kits upon arrival, which included masks, hand sanitizer, and sanitizing wipes, plus a tote bag and complimentary water bottles. Masking is enforced throughout public areas of the hotel, and they ask for proof of vaccination when checking in.
Thank you especially to Regan for helping me with the check-in process when I was barely coherent due to motion sickness. The vertigo was so bad, I literally had to sit on the couch to limit head movement, and Regan was so kind and understanding—he took my vax card and ID, and walked back and forth to the front desk to help me get all checked in. Then he escorted me and my mom to my room and did a quick tour of where everything is. Thank you again, Regan!
The valet staff were all so patient with my giant family wanting to take out our cars, sometimes 2-3 times a day.
The rooms were also great! We had a total of four ocean-facing suites, and they were all renovated. The suites were spacious, clean, had a great view of Waikiki beach, and fully stocked with glassware, dishware, lanai furniture, and whatever else we would need for our one-week stay. The fitness center is pretty well equipped and clean--I was impressed. The pool is on the small side, but great for small kids. Plus, who goes to the pool when the beach is right across the street, anyway??
Only downside (and this is in no way the fault of the hotel) was street noise since oceanview also means street-facing rooms, at least for my one-bedroom anyway. My sister's and parents' two-bedroom suite, the bedrooms are in the back of the building and they had minimal street noise.
They're currently still renovating areas of the hotel so there was some construction noise, but it wasn't bad at all since we were out and about most of the time. My sis and I chatted about our stay after the fact and agreed we would 100% stay here again when we come back to Waikiki. Great balance of price, service, and location.
Thank you again to the staff for making our first extended family trip in 10 years a memorable and great one!
Amazing experience ! Would live here if I could !
monicatang3
(Pomona, California)
Exceptional customer service and staff! I cannot express the gratitude and the hospitality they have shown our families. This should be the standard for ALL hotels. We wish we were here for our entire stay or could have just lived in that room! Haha. It was that amazing.
Location is Awesome. room could have been better. i have stayed there several times and this was the least impressive room that I have stayed in there. I would definitely give them another chance since I have stayed there previously with success.
Great 2021 family vacation stay!!!💞
Damarys R
Our first time there my family and i loved it pool was awesome will definitely recommend family and friends very clean comfortable very friendly staff will be visiting again awesome place!!! Thank you!
Not what I would have expected
msharpe2021
I was very disappointed to find that the "Resort" that you refer to is really not a resort but rather a property manager for individually owned condo's. The room we had was fine, however, the room above us which was an Airbnb and the guest were partying until the we hours of the morning. I brought this up to the staff however nothing was done as "you" don't manage that property. There was no ice machine on premise which I found very inconvenient and there were no ice trays in the room. The common areas were acceptable. I thought the girls at the desk did a fine job however, I would not recommend this to anyone simply because you have no control as to who your neighbors are.
Dirty and no safe! Drunk man smoking weed in the hallway.
Alazaro0901
We spent only 1 hour at the property. After check in we when to dropped off the luggage at the apartment and the front door was gross ( dog food everywhere in the hallway) A man smoking weed in the hallway.
The inside was worse, bad smell, dirty couches, greasy fingerprints on the coffee table. We ended up cancel everything ( can you imagine after 3 hour drive 8:00pm and 2 small kids) We find a great place for the same price. 👍
Great experience at ChampionsGate Toscana
Dean M
Me and my wife needed 1/2 two bedroom condo available Shanae at the front desk went above and beyond to help us when most front desk clerks won't even answer the phone let alone call you back her response was spot-on also Kevin from maintenance is an exceptional employee any issue I had was addressed rapidly within a half an hour I recommend
