The location was perfect, as our Condo ( C202 ) had the bast view of the lagoon, pool, and ocean! The living room was nice, with a TV, fans, table, and air conditioning!The kitchen was just stunning with all the appliances I would have at home, a stove, refrigerator/freezer, dishwasher, and sink. There was a washing machine and dryer, a very nice bathroom, and a lovely bedroom! This resort made our family vacation unforgettable!
Hawaii 2019
djpmdp219
(New York City, New York)
This is not a resort but a motel. The rooms we hot were from 1960-70’s. Outdated, dirty, bugs, no room to sleep 4. It ruined our first vacation to Hawaii. No restaurant on property or bar. No beach access either. You have to walk over to other nicer resorts to get a drink or to the beach. The location is about 45 minutes away from the airport. I would look at other “resorts” to enjoy your stay. I slept in the roll away bed and my son on the loveseat. Not even a full couch. No AC in the bedroom either. It was so hot in the evening and the bathroom was like a small dungeon. Looking at the photos you can’t tell me this is a resort in Hawaii!!!
Good location, great week!
midwestraised123
(Lake Tahoe (Nevada), Nevada)
Just finished a week at Papakea. Views and sunsets are amazing. The grounds are well kept and there are a handful activities through the week including yoga, swimercize, mai tais, and lei making. Wish yoga was offered every day. There is also shuffleboard and mini golf. Lots of people used the BBQ grills which looked brand new.
I purchased through Interval International as a getaway. There is a $17 a day resort fee plus tax for the entire stay that needs to be paid at checkout. They tell you about it when you check in. We had a decent unit on the second floor of building B. Fairly updated with nice furniture on the lanai to enjoy a view of the ocean and pool. The oceanfront buildings are obviously the best. Check in was fairly smooth and room was ready at four. Appreciate the person who came by to make sure everything was okay and that the a/c was working. Pool towel exchange was easy - call the front desk and they bring the new ones to your unit and take the used ones.
Plenty of options for food within walking distance Badass Coffee, the farmers market, Java Jazz for coffee and breakfast, ABC store, Times grocery store, Slappy Cakes, Pizza Connection, Ono Kau Kau, Ohana Tacos, a number of food trucks, and Duke’s Steakhouse. It was also easy to get anywhere from Lahaina, Kaanapali, Napili, and Kapalua. If you are okay not being in the middle of Kaanapali, then this is a great location.
Great Ocean Front Condo's
2minimes
(ElCajon, United States)
G208 was a very nice condo and the home base for a memorable trip to Maui with my 2 great boys. We had a very nice 1 bedroom condo with ocean view from the lanai. Full kitchen with utensils and cookware. Washer and dryer in unit.
I'm good with electronics and I had to connect the stereo cables that someone had disconnected rendering no sound on the stereo. I set up the stereo to work with the tv surround and I programmed the remote to work the tv, cable box and stereo for anyone even somewhat tech savvy to use. That made relaxing in the room listening to music or watching tv with my sons more enjoyable.
I wish people who have no clue what they're doing with wires, knobs settings and any electronics to just not touch anything. Instead actually take a minute to Read. I added some brief instructions to the user card on the coffee table.
Over-all this was a very nice place to stay.
Great family resort
C8461SEchriss
(Scappoose, Oregon)
We rented three units through VRBO. All were excellent. Papakea is great if you want to be close to the action of Kaanapali and Lahaina, but not IN it. It is much quieter with beautiful grounds. The grounds crew is hard at work from early in the morning until after sunset. Bbqs, shuffleboard, pools, tennis, and mini golf provide lots of options for the family. We spent most evenings on lounge chairs by the ocean watching the sun go down. There is a sea wall in front, but it is possible to get in the water there. There are even some fish and turtles out there!
The pools were small but there were several scattered around the property. Very close to beach and a few good restaurants. Beaches were very crowded however, but a quick hike down past the Grand Hyatt and you were on a seclude beach all to your self.
Family vacation
TracyDunson
(Colorado Springs, Colorado)
This was the third Aston property that we stayed at in our island hoping adventure. When rented two rooms. Property isn’t maintained like most of the resorts in Hawaii. They do not have typical air conditioning units in the room. They have portable units that they want turned off when you are not in the room. One room had a great kitchen and flooring. The other not so much. The carpet was old and crunchy and stained. The rooms really smelled bad..
Comforts of Home, Beauty of Poipu
CandiM37
We loved our time at Poipu Kai. Our one-bedroom condo unit was immaculate and equipped with everything we needed and then some! A well-equipped kitchen, large bedroom with plenty of closet room and dressers, a roomy bathroom and a well furnished living room/dining room. And then there was beach towels, beach chairs, snorkel masks, beach reading and even a guidebook that helped us explore. The office staff was friendly and the grounds were always being "buffed up". The pool overlooks the beach (for those of you that don't love sand!) and never had more than 5 people there. Great location to walk to the beach, 2 great casual restaurants or over to the Grand Hyatt. I can't recommend this spot enough and we are already planning our next trip.
Poor quality
Peter W
(Ajax, Ontario, Canada)
We had a one bedroom booked for a 4 day stay. When we arrived we were told a one bedroom wasn't available and they gave us a 3 bedroom unit. (Unit 420) As it was just the two of us the larger unit wasn't a concern. The photos you see on the web site are not what you get. As this is a VRBO managed by Aston; the rooms will vary widely. The poor quality is a result of the property management not enforcing room standards that are made available for rental. There is no air-conditioning and it is far from the beach. What was a concern was the quality of the refrigerator which was rusting and bubbling paint. (See photo) The unit is not air-conditioned and was hot. The bathroom shower cleanliness wasn't very good. Overall this was condo complex built in the 80s and it really shows. The bed mattresses were the soft squeaky kind you get in a cheap sleazy motel. They let kids with diapers swim in the pool so there were feces in the pool. Disgusting. The customer service in the office was just appalling. Not to mention they charge a $150 US cleaning fee upon checkout. This vacation condo rental is not recommended at all.
Spring break
joanh830
(Portland, Oregon)
We had a nice stay in the Poipu Sands section unit #233. It was a top floor unit with a nice balcony, a sufficient number of fans and a portable A/C. Good amount of space for our group of five. There was a parking lot being constructed in the adjacent resort which was very noisy with lots of loud beeping trucks and machinery the week we were there. However, I assume that’s atypical and in general this lodging was a good choice for us.
We stayed here due to its proximity to NCL Cruise pier. It is an urban hotel that is really a set of condos. Arriving at 9 pm there were already numerous homeless people on the street in close proximity to front entrance, which is an escalator. Our Uber driver told us not to walk around after dark. The woman at the front desk told us, yes, there were numerous homeless out there, but “if you leave them alone, they won’t bother you.” Not the Aloha welcome we were expecting. So the location, other than being close to pier, is really bad and should be avoided.
To make bad matters even worse, the hotel is just a set of condos managed by a management company and is not managed well. I agree with other reviews that their employees don’t care because it’s not their property, a common issue with like properties. They know nothing of the rooms. We upgraded to a water view and I posted a photo of the view. Hardly any water and lots of industrial equipment. The rooms are suites, but there is no curtain on the French doors dividing the bedroom from the living space. So it cannot be used as a suite, as someone cannot sleep while your partner is watching TV or even reading in the living area. The room was sparse with nothing to sit on except a low quality pull out couch that slid when you sat on it. No rugs or carpet, our room looked more like a dressing room in Macy’s than a hotel room. The air travel above hotel is very loud and disturbing, and our room had a steady set of loud thumps that came on a regular basis, also very disturbing. As a added bonus, if you stay on the weekend, the restaurant is closed. Not even a coffee bar in the lobby with muffins. Nothing! Instead they give you a map to venture among the homeless outside to find a nearby Seven Eleven or Starbucks. The TV operation is also incomprehensible to operate with a explanatory card providing numerous sets of codes to just turn it on. It didn’t work the first five times we tried to turn it on. The simple on/off switch on the remote does not work normally.
In short, I would avoid this “hotel” as it is not a hotel at all and is not safe at night. Need to take Uber to dock anyway do I would recommend staying at a real hotel in a safe area that has basic amenities that this place lacks.
I wish that the room was like the photo
guy d
(Hamilton, NZ)
We stayed here as it is closer to the airport than most hotels in Honolulu. Unfortunately we found that the rooms are run down. The walls in the rooms are in poor condition and the bathrooms are extremely dated. Our suite was very clean and the carpet had been shampoo'ed recently. A large bed as advertised. There are some good restaurants in the neighborhood (10 minute walk). The pool is very basic.
Terrible stay with staff that don’t care and can’t even apologise
T4127SMjohnc
(Sydney, Australia)
Paid for a corner suite with a king bed, get in the room, has two singles. When we raised it with the staff we were told not there fault, they don’t know what are in the rooms.... got moved to a room which was half the size with half the features and no compensation... told we would be called if a room matching our reservation came up (we were staying 4 nights) guess what no calls... I would of let it go if the staff could of admitted the fault and apologized, instead all I got was it’s not their fault and they don’t know what’s in the room... clearly not true! Would not recommend booking here... no guarantees you will get what you paid for! At least our friends on the same booking did... half right!
Downtown Honolulu's Best
James M
(Hilo, Hawaii)
Chinatowns night scene is really happening now and this puts you within easy walking distance. Yes, you have to pass by the "street life" of Fort Street Mall but, hey, that's life in the city.
Aston has a good product here, especially if you want to be convienent to any business, government, or the most interesting restaurants in Hawaii.
Hint: there's a good supply of VR in this building as well.
Great downtown location
gtrimelo
I have had several opportunities to stay long term at the ASTON and each visit and experience has been great.
The staff will greet you each morning if you are engaging with them. They will go out of their way to address any questions or concerns you have about your room, your stay, local destinations and directions to anywhere you want to go. They will even make arrangements for a cab which will pick you up right out front but understand if you want to take Uber or Lyft instead.
Now for those who have made comments about the neighborhood...lets say that the neighborhood at night is no different then any large city you have visited and yes there are homeless but they have never approached me during any of my stays like in some big cities (SF, CHI, ATL, NY) I have been to and I feel totally safe.
Now for the rooms, yes they may not meet some peoples expectation and the hotel is working on improvements and upgrades. The rooms are clean, large with Flat screen TV in bedroom and sitting room not to mention having all of the amenities a person needs who wants to cook for themselves during their stay. And if you are missing anything the staff will promptly make sure you have what you need or replace what is missing.
If your room does not come with a washer dryer the hotel has a laundry room onsite with plenty of washer dryers.
Not all rooms look out to the water so make sure when you book mention the type of view you would like and how high up you want. The staff will make every effort to accommodate your requests.
For those who are noise sensitive, yes you might hear an occasional siren but where can you go in a downtown setting that you cant. Even in Waikiki you have lots of noise.
All I can say is don't be discouraged by the reviews, check it out for yourself. Google Earth the area and see for yourself.
I often walk late at night and see many local runners taking advantage of the less congested nights to get in a run. Did I mention there is a 24 hour Fitness just down the block.
Did I mention there are three Starbucks within walking distance. And for those with a fast food on your mind a McDonalds and 7-Eleven plus many local eateries like L&L Hawaiian Barbecue for a taste of the island.
Oh and don't get me started on the fresh doughnuts just across the street. They open early and the selections is fantastic.
No one thought to mentioned that there is a Walmart, Walgreens and Longs drugs within the block radius for those items you left behind. Lets not forget Ross for clothes and just a short walk is a Safeway grocery store. Sam's and Costco are also a short walk or Uber if you don't like to walk.
In my opinion the Aston at the Executive Centre Hotel is great destination to stay if you have business in the downtown area.
We stayed here for 10 days in the middle of June. We had a one bedroom condo with two bathrooms. The room was spacious and clean. We had a kitchenette which was a great way to save money and take a break from eating out. The grounds were maintained and the location was amazing. You are walking distance to many restaurants and beaches. The staff were friendly. I recommend booking excursions with the Expedia rep in the lobby, he was super nice and helpful. I would definitely recommend staying here if you are planning to visit Maui.
Aston at Maui Banyan
Beajoy19
(South Kingstown, Rhode Island)
We stayed in a Deluxe, 2 bedroom with partial ocean view for 6 nights.
The property grounds were attractive & well maintained. The staff was pleasant & although we didn’t have but one request for a clean blanket to replace the stained one in our room, provided us with good & friendly service.
The request for the blanket was NOT met in a timely manner.
However, with a fresh coat of paint & better insect/ pest control in the rooms, the rooms would be much, much more pleasant to stay in.
The bathroom & kitchen had very tiny crawling insects even though they came in and sprayed at our request one day while we were out. We also had a very large spider in our bedroom that we couldn’t catch on the last night of our 6 night stay.
Although the rooms overall seemed clean, the glass sliding doors & other vertical surfaces & mirrors had fingerprints, indicating to me that the rooms aren’t thoroughly cleaned. No attention to detail when it came to cleaning these things.
They could rate 4 stars if they took care of the above. However, I’d rate them between a 2.5-3 at best.
Nice place
X172FEdonnab
(Stanley, Kansas)
Pros: We booked a one bedroom for one night here while waiting to get onto our timeshare resort. They upgraded us to a deluxe 1-bedroom with a kitchen. The double shower was nice, but it was in the extra bathroom, not the master bedroom (thAt had a tub and shower.).
All the utensils, dishes, soaps, shampoos, detergents and towels we needed were supplied. Coffee, sugar and creamer was also in the unit. Even plastic storage containers. The unit was nice and clean, and the air conditioner worked well. They even gave us a complementary box of macadamia nut chocolates.
The desk personnel were very accommodating and friendly and check in was streamlined. We also got a card for unlimited DVD movies. They had a small but not crowded pool, but we didn’t have time to use it.
It is in nice location with lots of shops and a grocery store within a mile or two. Foodland, the local grocery store, had fairly reasonable prices considering it is Hawaii. We just took advantage of their sales. Just be sure to sign up for their rewards card, A very simple process. Also I learned that on Thursday’s they give senior citizens a 5% discount. Make sure to bring your own grocery bags or you get charged. However you get 5 cents back for using your own.
Now the cons:
We had issues converting from Cable TV to the DVD source. They use a game boy device and since we are senior citizens, it was difficult to figure out. A maintenance worker had to come up and show us, but his English wasn’t too good and we still had a hard time with it.
The outlets in the bedroom were minimal. Only on one side of the bed, and there were no USB ports for phones and other devices.
We also had an issue with ants, so I kept all food and supplements in plastic ware and ziplock bags. This seems to be a universal problem in Hawaii as we had ants in our Big Island condo as well. Just make sure you bring lots of ziplock bags for food. Even for your medications.
Overall, it was a very nice place
off the beach
C L
Very nice condo project, good amenities in the unit. Clean. It is OFF the beach however, across the street and depending on which building you are assigned, you may have quite a walk just to get to the road. Good location, although traffic can be a bit over the top. Good pools, parking was difficult.
Plan carefully and you will really enjoy this location.
secauley
(Denver, Colorado)
Some reviews of the Maui Banyan are bad, some are great. We had a wonderful experience! The key is to remember that each condo is owned by an individual. So some are really nice and some are not. I would suggest that you make a reservation, then call the front desk and talk to them. They know which units are in good shape and which ones are not. Get their advice. The unit we were in was recently remodeled and everything was awesome. We had a nice ocean view, near the pool, and it was a quiet part of the property.
My husband and I enjoyed our stay at the Banyan. Our room was clean, comfortable and the whole staff was great. We would definitely stay again. The Banyan is just a short block up from the beach. This property has a self-serve washer and dryer for convenience. Don't miss the Banyan Breeze coffee shop on site. Excellent coffee, muffins, service and fantastic strawberry dole whip.
Waikiki is within walking...
473keithc
(Mattawan, Michigan)
My family and I totally loved our condo at the Aston at Waikiki Banyan! Accommodations were clean, comfortable and quiet and everything was in walking distance! We visited the zoo, Hard Rock Cafe, International Marketplace and of course those wonderful beaches! We enjoyed breakfast and lunch in the condo most days and eating out for dinner most evenings! It was a fun week for the whole family!
Comfortable
nonea
(roswell)
This was our home away from home for 4 nights. The room was clean and up to date. Bed and furniture comfortable. Elevators clean. Nice view. Pool area nice. Staff friendly. We never heard our neighbors, if we had any. We were driving a rental car and there was plenty of parking in garage. Located towards the Diamond Head end of Waikiki Beach. Short walk to beach, zoo, and various restaurants, even a Domino's and Denny's within walking distance. Bus stop close by. If we are back in Hawaii we would stay here again.
Right by the Beach
annakaiser362
(Kansas City, Missouri)
This was a quiet resort even though it was only a block from the beach. I traveled by myself on this trip to Hawaii and everyone was quite helpful and courteous at this resort. My room was clean and met all my needs. I walked a great deal and loved the convenience of the resorts location. Will be staying here again this year or next.
Our Stay at the Banyan
Sam C
(utah)
My wife and I together with two adult grand children enjoyed our stay at the Banyan.
We booked separate rooms for the grand daughters.
The people who run the front desk were always so nice and friendly. Very accommodating and helpful.
The rooms were very clean. The rooms could both use some maintenance as they were getting a little worn out.
The pool was closed for maintenance. Parking is an additional cost. The workers at the front desk helped us to get a discount on the parking...just another example of how nice they are.
This is probably one of the best locations for seeing to all that there is around Waikiki. Plenty of places nearby to eat, shop, visit. Public transportation is very close and inexpensive.
We liked it well enough to book a room here in October on our lay over to Tahiti.
Just finished a week in Maui with my significant other at this hotel.
The pros: location, location, location! Situated right on Kaanapali Beach, you are steps away from one of the most gorgeous beaches in the world! The strip of beach also hosts many other hotels and eateries and right next door is a shopping center for any needs :) Was fortunate enough to get a high floor ocean view room with a lanai that boasts one of the most gorgeous views! Spent lots of time watching the sunset and sunrise in the comfort from the room! House keeping did a wonderful job each day but the hours varied from morning to late noon but did not matter since we were out most of the day!
Cons: Aside from the gorgeous views, location, ect, my significant other and I had a few negative experiences. Right when we arrived we checked in and at the counter the customer service was not that nice. Ahead of us a family had received necklaces and happy welcomes, as we stepped up to the counter we received less than that and no orientation of the hotel. My significant other felt that we deserved the same encounter as the family ahead but I just brushed it off as oh, maybe it’s because we were traveling as two and we did not have our bags as we had left them in the car until we checked in or that necklaces and welcomes were a special occurrence on some occasions. But we then brought our bags and passed through the lobby again to see if they would greet or give us welcomes, they did not. We had no notion of how to use towel service at the pool, no orientation of water/coffee that was available in the lobby, ect, we had to come back down to get necklaces late at night just to ask because we wanted a token to remember our trip and come back again to ask for a do not disturb sign. The location and beautiful of Maui was perfect but the customer service we encountered was lacking. We were hoping for welcomes to a hotel and state we had not been, but check in was merely a here you go and your room is that way. We were highly disappointed in the front desk crew, at least put on a smile or go over the main hotel amenities! Never had we experienced this and we stay at a lot of hotels during our travels.
If you can get past mediocre customer service this hotel boasts beautiful views and location with a hotel that’s not crowded, and solely based on that we would return as long as it’s a high floor ocean view room. Other good things: we were celebrating our anniversary and we entered the room to chocolates! I would say this hotel would get a 5/5 from us IF the front desk employees treat every hotel guests with smiles and actually take time to explain hotel and amenities ect. We will be back for the views and comfort and location of the hotel, but we were very disappointed in service. If this hotel wasn’t located in Maui, did not have beautiful views, and was not on the beach we would not be back.
It was excellent
goldcanyonbb
(Phoenix, Arizona)
Top floor corner suite, beautiful views, was very nice. Two bedroom, 2 bath ocean front premium condo. Expensive but nice. Full Kitchen, had beach chairs and umbrella's. Great location, close to Black Rock for snorkeling, Whaler Village for shopping, and plenty of choices for meals.
Trip to Maui
Albert T
(San Jose, California)
At this resort, the condo is very clean, has a great ocean view, and exotic landscaping.
It comes a fully equipped kitchen for convenience and saves money for the family. In fact, they even have a laundry room for the guests! The beach is beautiful with its soft and smooth sand. You can walk with bare feet without being afraid of getting cut. The staff is nice and helpful but we especially like Ben Marlin at concierge desk. We came on the week of Independence Day and were told that most of popular shows/attractions have been booked. However, when we talked to Ben, he went out of his way and willingly spent his time to find us a good deal. Without his help, we would not have a perfect vacation! We highly recommend him if you happen to stay at this resort.
Best condominium to meet our family needs!
Tally2005
Walking distance to beach and black rock. Walking distance to Whaler's village (Mall). 10 minutes driving distance to Lahaina Village. The room was great! We reserved Garden view, but it was a partial ocean view! Everything we needed to stay like a HOME was in the room. We really enjoyed grilling outside and jumped in the pool and jacuzzi everyday. Pool towels were provided by the hotel and we could exchange anytime we wanted. The room kitchen had basic needs to cook. The room service was everyday and they changes basic towels in kitchen and bath everyday. We had access to washer and dryer for FREE in each floor and that was great! I'd love to return to this condominium again!
Amenities, service and beach directly in front of property are a letdown
Alexandra M
(San Francisco, California)
Overall, the room, customer service, amenities, and the strip of beach directly in front of the property were disappointing and we saw numerous cockroaches in the building; however, it was a very calm and relatively adult vibe, the proximity to whaler's village was nice, and it was nice to be in a condo with a kitchen. But there are several properties on Kaanapali that fit that bill, so I would not stay here again, if I had other options.
I would not book this property through costco, hotels.com, tripadvisor, etc. - I would only book direct through an owner so you know what you are getting. However, the service, amenities and beach leave a lot to be desired compared to neighbor properties.
After another resort canceled our reservation without notice we booked a studio on the 10th floor in the Molokai/north tower with a view of Black Rock (not facing the inner courtyard) through costco travel. This was not ideal, but we had very few options.
We were assigned a random studio and it was not upgraded/premium. Overall it was extremely dated with calcium and grunge build-up, badly damaged furniture, mold/gunk in the horrible fluorescent light fixtures, and total lack of any art or decor to make it feel a little like home - just a very bare plain room with old and damaged furnishings. Very disappointing. We asked to change rooms and they were unable to accommodate our request, which was also disappointing - but turned out to be par for the course at this property.
Redeeming qualities were that the bed was comfy and new, so that helped a lot. The sliding doors to the patio were also really nice, and included a screen so we could sleep with the doors open without letting in bugs. The room was very large and spacious. The view of black rock was nice, but directly below, you just look out onto the top of the hotel next door, which is unsightly and kind of obstructive. Unfortunately, there is a pretty loud AC unit on top of the hotel next door (Kaanapali Beach Hotel), which was annoying at first and I thought would end up drowning out the sound of the waves - but luckily we got used to it, and you could hear the waves really well later in the evening when other noise died down.
The hot tub is big and nice, well heated and with good jets. The pool is warm but unexciting. The area around the pool is very small and you can't really see the beach. If you sit in there you might as well be sitting at a hotel pool in your hometown (or somewhere that doesn't charge $400+/nt).
As of our stay in late June 2019, due to recent erosion of the beach directly in front of the hotel they are not renting out "cabanas" (which are just dual lounge chairs) or letting guests use the single regular lounge chairs - so the only option for the beach is these dinky little upright sitting chairs that are not nice or comfortable. Obviously, I do not advocate contributing to erosion, but if a nice stretch of beach and beach chairs are something you are looking for (which I was), I would stay at literally any other hotel on Kaanapali Beach (KBH on one side up to Sheraton, and Westin on the other side all the way down to Hyatt is not having this erosion problem to the degree that the Whaler is and they all have their beach chairs out).
Plus, they don't have a lot of the upright chairs, so they ran out our first two days (and ran out of the tommy bahama folding chairs that they rent for an exorbitant price) and all pool chairs with umbrellas were taken. We were stuck baking in the sun all day. They charge $20 a day for a sand umbrella (with no chairs) - but were also out of these. When they finally had them back in stock a few days later we rented an umbrella for 2 days at $40 -- which is just absurd considering how terrible their seating situation had been for most of our trip. Total rip off and pool/beach staff really didn't seem to empathize at all or care about our day /enjoyment of the beach. One would think they could comp us an umbrella or reduce the fee given the circumstances.
When we initially arrived around 10pm, we were told we would need to hand carry all of our luggage to our room ourselves - no bell person and not even a cart to use. That was a disappointing and rather abrupt welcome.
The grounds are pretty mediocre looking.
Other than the cleaning staff (which were good), we barely ever saw staff, but they were not helpful at any point when we needed things.
Proximity to whaler's village is nice - but it's no more than a 5 minute walk from any of the hotels on this strip of Kaanapali beach, so this is not unique to the whaler.
The resort is conveniently located near the Lihue airport and is indeed on the beach. After that, it's kind of what the title says. The place is dated and in need of a face lift. The rooms are kept clean and have the bear necessities amenities. However, the bathrooms are small. I can, however, see this place blossom with adequate renovations. The beach is narrow and very rough. I'd recommend water footwear if tempted to dive in the ocean. The best part of it are the grounds that are kept pristine clean and cosmetically attractive. The pool, hot tub and pool bar are cute in their own way. As far as I'm concerned, it fit the bill for a short, one night stay.
Aston islander by the beach
Angie M
I stayed at the Aston Islander on the beach and had different expectations. My travel agent failed to mention a car is a must. Without a car I was stuck not only at the airport but missing out on sightseeing the island.
I reserved a room with patio and a partial view to the beach. My view to beach was obstructed by a tree and construction to the next building.
The room is nice and spacious, but the cover to the air conditioning was taped and I was hoping it held up and the large piece of plastic does not fall on my head while sleeping.
The bathroom- shower was very spacious but when showering the floor flooded as there was no door. There was also a large tumbleweed of hair left in the shower from the previous person.
The hotel is older and with the $$ being charged it should be more updated.
The beach was littered with driftwood and in order to relax and swim we were required to walk to a different area.
The grounds were kept very nice and the staff was very friendly.
Handy location
jillwG8390TC
(Wellington, New Zealand)
Great location - close to airport and was a great base for us to explore the whole island from. Free parking and vouchers for lemonade and coffee were a bonus. Room was clean and tidy and pool was nice.
Wonderful resort hotel
LynnSzczepanik
(Joplin, Missouri)
First of all this hotel has a great location. 15 minutes to airport, wonderful place to base day activities from. The beach was beautiful! There were times we were the only one’s on the beach. We swam in ocean there. So did many others. Music at bar quite and relaxing. Rooms very very clean. The coconut marketplace is only a short walk. All kinds of meal options at the ABC store there. We had an amazing prime rib dinner for $13.99. We loved this hotel. Pool and spa very clean. Grounds well maintained. Don’t be afraid to stay here it is amazing. We were in the 3rd floor but didn’t care since we had an ocean front room and view was amazing. It was no big deal to carry our luggage up the steps. Never had a problem with parking. Lots of parking spaces. Loved the quaint traditional Hawaiian hotel!
Good location
Piolina
(Atlanta, Georgia)
The hotel is conveniently located close to the airport and near attractions so it makes a good base to explore the island (although you will need a car). The free shuttle from/to the airport is a bonus. Be careful with your room selection. We had booked an ocean view room and it turned out to rather be a garden view (facing the pool bar) so we had to request to change rooms after two days. The second room had a true ocean view and was much better. The place is a bit run down, to be honest, and beds are on the smaller side, pillows not so comfortable. Other than that, it is right on the beach, it's clean, the toiletries are very nice and it is pretty quiet so sleep quality is great. There is a strip mall walking distance with shops, groceries and restaurants. And we really liked Frank, the concierge, who booked us really cool excursions from a luau to a helicopter ride. All in all, a very pleasant stay.
This is an older resort however it is so clean and makes you feel like you are at home. We had a kitchenette condo and it worked wonderfully. We had a washer and dryer. We had a beautiful view of the ocean from our balcony. My kids loved that you could get a movie or you could use a play station. Front desk was so helpful with whatever you needed. We needed more towels within minutes they were at our door. We needed a blanket And two pillows, they were there again within minutes. Both pools were so clean. Thank you for having such a wonderful and clean establishment. I will stay here again when I return to Maui!
Our ocean front suite was amazing!
R3280TIkellyr
(Selinsgrove, Pennsylvania)
We stayed here for 4 days on our recent trip to Maui and it was wonderful! We had a full kitchen with a dishwasher (came in handy when we didn't want to leave to go out to eat). The bedrooms were a decent size and both had views of the ocean. The bathrooms were clean and it was nice to have two so the kids could have their own space. We also had a washer and dryer right in the suite - came in handy to dry bathing suits before our flight home! We had a balcony that overlooked the ocean and one hotel pool below (there are 2 pools). The hotel has a restaurant and bar, not a fancy menu but it was really good and had something for everyone. Both restaurant and bar are next to the pool. The hotel has various activities throughout the week that they invite you to participate in, we didn't because we have teen boys and they weren't interested in learning how to hula, make a lei or learn to play the Ukelele - but the activities are varied and wonderful if you would like to take part in them. There was also morning yoga right by the beach! There are a few shops also located on the premise - clothing, souvenirs, art made in Maui. Each day there seemed to be something new going on...we ran into some local artists with tables of items to purchase in the lobby, where we purchased a hand-carved tiki! It seems like a wonderful hotel for adults and kids of all ages. There is a small courtyard where they had cornhole and a lawn-sized connect four game. We would stay here again in a heartbeat.
Nice resort on the ocean
RoadyMan
(Toronto, Canada)
This was our spot for 6 days while visiting Maui. The grounds were very nice and the front desk was very friendly. The lobby is nice and open with a continuous breeze. They have a water refill station so you can re-use your water bottles. There is a cafe for coffee and light breakfast items. They also have a very well stocked store to get just about anything.
When we checked into our room, we had a problem with the A/C, but they did a great job of accommodating us in another room. The rooms were nice but quite dated. The kitchen layout was nice and clean. The units can definitely use some refreshing. I found the shower head in the bathroom to be unusually low. If you are less than 5’ 6”, you are ok. There are 2 pools. We found the yone closest to the lobby to be more family oriented where as the one near the ocean was more for adults. They do provide towels and you need to use your towel card to replace towels each day. Our rooms were tidied up each day with fresh towels. If you want to buy food, there is a convenient super market across the street. Our first meal was at the restaurant and must say was very tasty. The service too was great. We wanted to use the gym and was disappointed to find that it was an additional charge. They also have a yoga class, but that too was a charge of $10. There is ample parking for your car but there is a daily charge. Overall we had a nice experience but our only real disappointment were that the rooms were very dated.
Great place to temporarily call home
DickieRobbo
(Sydney)
We stayed in a penthouse studio condo, which had amazing views across the Neighbour hotel to the water. The apartment felt very spacious for the 3 of us (2 adults, 1 child) and the kitchen was amazing - I’m sure it saved us heaps in eating out.
The two pools were great, particularly the garden lagoon pool for kids.
It’s a short stroll to nearby hotels and restaurants and the supermarket is right across the street. There are food trucks just outside the hotel for another great food option.
Would highly recommend to anyone that’s considering somewhere a little quieter to the big resorts
Great family experience
medanne1
(Lahaina, Hawaii)
Have stayed several times with youngster who had a blast in the pool. The grounds are well kept. There are options for extended family stays also. Close to small shopping center and grocery store. There are a few restaurants as well A natural foods deli is at the North end.
Stayed here for a week with the family. While the building is a bit dated, and shows it's age here and there, it was a great experience. My kids loved the fact that the master bedroom had a bed that was a little too firm for my liking. I ended up in a twin bed in the other bedroom. The view is amazing and with the ocean front room.
Professional staff, clean, all items needed for family
Michelle P
(Asheville, North Carolina)
I rented a place for 5–two bedroom, 2 full bathrooms, full kitchen. Very clean. Unusual for apartments like this is they also have maid service daily. Staff couldn’t have been more friendly and professional. I believe all have ocean views. Pool. Central location.
Parking: plenty and free
Price: competitive to other like rentals
WiFi: strong
Kitchen: all plates, utensils, pots/pans needed (seating for 6 in eating area)
When sourcing places in this area, make sure to compare to this property before making your final decision.
Excellent Stay, Again.
Craig T
(Plano, Texas)
We had a great stay here last year, so much so that we decided to return this year. The staff was great this year in helping us get the ocean-front room that we wanted and went above and beyond to accommodate us when we decided to extend our stay an extra day (staff had to do some shuffling to make it happen). The landscaping is beautiful. We love leaving the sliding doors open at night so that we can hear the waves rolling in. We highly recommend staying at Kona by the Sea.
Took my breath away
Paola Z
(Huntington Beach, California)
This return visit was predictably lovely...maintained grounds, comfortable quarters, fabulous view. What was new was a ghostly encounter in the elevator. No, am not joking. Apparently it's not just the view that takes your breath away.
What a view!
isudeb1
(East Peoria, Illinois)
We were celebrating our 40th wedding anniversary here in Hawaii. What a beautiful view each morning to look out from the lanai to see the waves breaking. We enjoyed the condo and it was very nice. Great staff and friendly service. The pool was well kept and the grounds were nice. It is in a great location to explore the island. It is nice to have facilities to fix breakfast and enjoy the mornings.
This was our first time at Aston Mahana, 3rd time for an Aston property in Maui. We booked through Costco and got a studio, which was perfect for my husband and I on this trip. Floor to ceiling windows, yes, and you can hear the ocean as well, we were on the 7th floor. Loved the view!!!! Front desk was helpful, our cleaning person did an excellent job. Though the times they show up vary so if you have dinner plans just ask for extra towels, so on the day they don't show up till later, you can prepare for your event without concern. Toiletries included, soap, shower gel, shampoo, and conditioner (Hawaiian Tropic brand)We also received a DVD Now card, which permits you to rent movies from a kiosk they have in the building to the right of the lobby, but you do not pay extra for this.
Do verify though, since not all rooms are the same, they are individually owned and what is included may vary.
We were out every day snorkeling or on a board or boat. We like the privacy and quietness of the property, there is no restaurant on property and no shows. There is a concierge that books for you through Expedia, there is a pool and Jacuzzi, also a grill location to use.
Most mornings we enjoyed a walk. Head towards the ocean, first to the beach, then to your left and up to the walking path, or continue on the beach. There are restaurants by other resorts (with evening music), and beach areas that are easier to get into. The beach in front of Mahana is not easy, for it is has coral at the shoreline. But within 5 minutes to the left you are in the water. We liked going to "airport beach" after sunset, but not dark yet, it is so beautiful, just walk and enjoy.
The studio has a full size refrigerator so if you stop at Costco you can fit what you get, we made breakfast and sandwiches to go for lunch and out for dinner. We are there for the water!!! We stayed 9 days. There is also a grocery store across the street, called Times, you can get everything there as well, they even sell body boards, towels, beach toys for kids, etc.
The island does not use plastic bags, so bring a canvas bag for your groceries if you want, if your forgot, buy at ABC store something, get bag, and use that. If you are looking for a resort with entertainment this is not for you, if you are looking for a place to 'live' while on the island with full ocean view and sound, this is for you!!
Great staff, amazing views and beautiful grounds
JustMauied792019
Well taken care of, amazing views and the staff was friendly and helpful. The grounds were pretty and they crew always seemed to be cleaning, pruning, etc. Really enjoyed out stay and would go back for sure.
I don't want to do a review- this is a hidden gem!
55kellyb
(Laguna Hills, California)
I really didn't want to do a positive review, because I don't want the prices to increase and make it more difficult to get a room lol. BUT...they just do such a great job here. All of the employees seem genuinely happy to be there, which says something. One of the gals at the front desk I think has been there 30 years!
All of the rooms are ocean views- you cannot beat the view. My main goal in searching for a place to stay on either Maui or Kauai was the view. The condo had everything we needed. So for the husband to watch a little TV in the AC and the teenager to do the usual "hanging out" on her phone- they could both enjoy the views from inside with the huge windows, while I had coffee or wine on the balcony. You are so close to the ocean it's almost too loud to sleep with the doors open lol.
If you're looking for a fancy pool with restaurants, etc, this isn't the place. There are plenty of those resort style hotels surrounding this property. The Mahana does have a nice pool and plenty of people enjoyed it. Lots of seating around it with grass and lounge chairs nearby before you are on the beach. They also have very clean BBQ's near the pool and then along a path. My husband was impressed with how nice they were. The beach itself doesn't have a large sandy area, but a very short walk south gives you access to a nice beach for sunning, some shade, swimming, and snorkeling. Also Duke's is right next door as well. The rooms are quiet with very little neighbor noise, and the balconies are very private.
There are food trucks nightly right across from the Times Market and all is in walking distance. ABC store is next-door, and this one also does eat in and to go foods. Just a short walk beyond ABC is several restaurants with good food as well. It was great to be able to pick up food and eat and enjoy the views from the condo most nights! We also did take and bake pizza and salad from Times to save some $.
Mahana unit 406 👍
Saltcreekbch
Our first stay at the Mahana was not in this unit but in another unit nearby on the same floor with 2 bathrooms. While we loved the view, (and the 2 baths) the owners had a property management company handle everything and unfortunately it just wasn’t very well maintained. The faucets leaked, the bathroom doors were warped and difficult to close, the bedroom drapes had mold and the toilets ran and were noisy. Additionally, the shag carpet in the bedroom was very old and dated and a bit crunchy. (Ewww!) So we decided to give unit 406 on the same floor a try.
What a difference it makes when you rent directly from an owner who cares!! Dianna the owner, is such a joy to work with. We felt so welcome from the very start. Unit 406 is even more beautiful than the photos. And it what we really appreciated was how immaculately clean it was. Every appliance was very well maintained and although every last detail was designer perfect, it had an undeniable warmth that felt like home. In fact, we were so crazy about Dianna’s home we rebooked with her for the same time the following year before we even checked out. We have stayed at many ocean front condos up and down the in Kaanapali coast but this is our absolute favorite!
Beautiful!
pattywacky
(Clovis, California)
We had a lovely 10th floor room. The location is great - away from the crowds of Lahaina and Kaanapali, but an easy drive to those locations. This is a quieter hotel - no over the top swimming pool with water slides, etc., but for a nice, relaxing vacation, it is ideal.
We book at 2 bedroom condo. We asked the manager ahead of time for ground level due to traveler medical issue. The staff was wonderful and help at every turn with anything we brought attention to. Very nice pool. This is not a 5 star condo. It was clean and had a/c ( though not central air). We would stay again. My only real issue was the terrible t.v remotes.... but if that's my only quip....they did I good job...if you want a good location and nice people. Its definitely a good place to stay.
Maui Lea at Maui Hill
mauiwowie19
Will not stay here again (Unit #49). We stayed in bottom unit. No insulation for noise as you can hear people walking, talking, opening drawers, using bathroom etc. in the unit above. Unfortunately the people above us stayed up all night many nights throughout our stay. Furniture in living room smelled. Handyman left door unlocked after they had to replace the lanai carpet. Hair drain traps in both shower and tub had hair from previous tenants. Stains on master bath floor and wall (that came off when wiped) so appears they might not have cleaned well. Empty water bottle behind night stand too.
A good resort.
fmae12019
(San Diego, California)
A nice good resort. Clean unit. Staff are wonderful. Our unit is on the top floor and feels warm in the July afternoon even with the AC are on. Beds are comfortable. A little walk to the nearest beach.
Great vacation!
Cruiser293081
This resort was an excellent choice! The rooms were extremely spacious and well appointed. The nicest accommodations we have stayed in in 20 years of timeshare exchanges. It is not on the beach, so you do have to drive to get to the beach but is very close by. We would definitely stay again!
great vacation
genehayes
(Bullhead City, Arizona)
Just spent 12 wonderful days here. This property may be older but it is well maintained and updated and very comfortable. Prior to my arrival I requested a ground floor unit due to my bad knees and my wife's back. When I arrived I was informed that I as upgraded to a ground floor unit with an ocean view. The accommodations were beyond my expectations. We had a two bedroom unit with our own washer dryer over 1300 square feet of living area, 2 baths and full kitchen. What a great stay. Every employee on property were friendly, helpful and professional. Best vacation ever.
No AC, Lot of Bugs on Bed, Bad Customer Service, No Cleaning Service While we Stayed, etc
Sam2484
(Bridgewater, New Jersey)
I booked this resort through Orbitz. While booking this hotel I paid the price through Orbitz and there was NO mention of resort or destination and cleaning fees. I paid everything upfront through Orbitz and no money was due at hotel (as per my receipt through Orbitz). While at the check-in time, they told us to pay $160 for resort or destination and cleaning fees. As I don't want to spoil my vacation and I paid the money. When I return home, I called Orbitz and the agent checked that on my receipt no where it was written to pay resort or destination and cleaning fees, hence I request Orbitz for refund. Orbitz agent called the Hotel and told me that Hotel manager will call me for this fees. I got a call from hotel manager, the manager was so RUDE, ARROGANT and INSULTING that she started using Humiliating language on Phone that "Everyone stays, every one pays and no one complain", "If you want to pay cheap price then you should stay in cheap hotel". In short, I paid money to hotel through Orbitz, I paid HIDDEN charges of $160 (for the money I paid through Orbitz for Paki Maui Resort + $160 Hidden Charges fees, I would have paid this money to stay in Marriott) and in return I got Humiliation and Insult. I wish this should not happen with others, that's the reason I posting this review. They charged $160 for cleaning fees, we stayed there for 3 nights/4 days, no one came for cleaning, no one came to give us clean towel, there was no cleaning service, but still they charge for something they don't provide service. Please also note, there is NO AC in the room. There were bugs on my bed and in kitchen, when the manager called, I said about the bugs, but she said "Its a tropical Island, hence there will be bugs". No lady we don't pay to sleep with bugs and eat food where bug rest. I will definitely not recommended this resort. NOT AT ALL. I wish TripAdvisor had Zero (0) rating, I would have given them Zero.
Measure what you gain....
desmondc714
(Hayward, United States)
....there is NO air conditioning BUT there are offsetting gains:
1) Kitchen facilities
2) Safe reef protected beach away, in the morning, it is low tide. Reefs prevent sharks from coming in (shattacks have occurred in Kaanapali Bay). Bottom is sandy with no coral. Can explore tide pools which have small fish. Outdoor shower off facility on hotel property. Not a lot of tourists or locals. Sandy beach is minimal but the hotel has outdoor grills and chairs if you just want to sit around.
3) There is a Times supermarket within a 3 block walk. Across the street is a take out fish taco shop and a local plate lunch shop. About 2 blocks away towards the Times Supermarket is another plate lunch takeout by an local ABC store (it has a gas station) for various sundries
Coin operated laundry facilities. A clean restroom in the lower "basement". Parking is free.
The front desk closes at 9 pm with NO security or housekeeping staff on site. There were a couple of "drunks" arguing on the first floor and another guest has to "request that they quiet down". Check in is at 4 pm. Old style keys to the room and safe.
If you have an ocean view (I was fortunate to get one), you hear the surf at night if you open the glass doors to the lanai...I found that very soothing
Property is about 10 minutes south to Lahaina and other major shopping centers. Costco (gas is the cheapest here if you are a Costco member), Target and WalMart are in Kahalui and that is about 25 minutes across the island.
Perfect Location in Ka’anapali
scuffaz
(Mason, Ohio)
This Aqua Aston property is right on the ocean with just steps to a nice reef with lots of wildlife. We spent 10 days here and snorkeled all but one day. It is walking distance to some very good restaurants and shopping. Stop in to Java Jazz for some great food, drinks and music. Try the Fish Market across the street for fresh seafood. The property had a nice pool and jacuzzi with bbq’s for grilling. The only reason we didn’t rate it a 5 is none of the units have AC. That said, its easy to manage keeping cool by closing drapes to the lanai when the sun is about to hit the unit. Ceiling fans help as well. Overall, we were very happy with Paki Maui!! Aloha
Surf Break
USpilot57
This property offers full amenities in a beach front location. We were six people in a two bedroom unit with awesome kitchen. Cooking for ourselves saved us big time. Give Paki Maui my highest recommendation for friendly staff and welcoming kid-safe environment. Jackson says, “there’s a turtle in the pool!”
Value for money
Chris W
Had 3 nights in a condo
Good location, about an 50min walk to ka'anapia beach and about a 5min walk to grocery stores.
Facilities have a pool, whirle pool and 2 outdoor gas bbqs.
There is a grass area for loungers which over looks the sea but there isn't much off a beach. However there is one right next door.
Good value
I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.
loved our time at this place
glendq
(Kelowna, Canada)
we enjoyed a very nice week here and liked the beaches nearby.
the room was large enough for 6 of us in this condo.
there was plenty to do nearby.
the surrounding grouds were beautiful.
the pool was clean and not too busy.
really enjoyed it.
Aston Staff Are Superb & The Grounds Are Wonderful
yes2travel
(Atlanta, Georgia)
I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed.
Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!
Beautiful, gated community that felt like home
Janie4359
(Round Rock, Texas)
This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.
Redoak1977
Redoak1977
(Jamestown, Pennsylvania)
We spent a week at the Shores. It was clean, roomy, and comfortable. A wonderful condo with beautiful grounds. The staff was very helpfull and friendly. If you are going to be on the Big Island, I highly recommend staying at the Shores.
Great location opposite the beach. Small rooms, beds were doubles not queens. We had 3 adults in our room and it was a bit squashy. Small bathroom. OK for short stay. Everything on your doorstep, cafes, restaurants, beach, ABC shops. Clean and comfortable beds. No pool.
Amazing Location!
Meghanmas7
(Pensacola, Florida)
Perfect Location to Waikiki Beach. Right across the street from Waikiki Beach. We had an ocean front room and loved sitting on the balcony watching people go by or listening to the nightly music/entertainment on the beach. Room was nice and clean. Vert friendly staff. Perfect location to beach, shops and restaurants.
Best place to stay on Waikiki
Mark H
(Fredericksburg, Texas)
We stayed here for our 44th wedding anniversary, and came back for our 50th. We will not stay away as long next time. We had an ocean view room both times, with a balcony that we used to eat take out or just sit out and enjoy the beautiful view and sunsets. We will be back!
No swimming pool
Annastacia2012
(Liverpool, United Kingdom)
I know that we were a stones throw away from the sea but having no pool was a pain and should I go again I would always get a pool.
The hotel room was lovely, clean cool and a good size.
The reception is outdoors.
The hotel is right next door to the McDonald’s.
If I went to Oahu Hawaii again I would stay somewhere more remote as the road is constantly busy. It is nothing like I thought it would be.
Lots of high end shops.
The Hilton is not too far away do you can go and watch the fireworks on the Friday evening for free.
Using google maps was brilliant as buses stopped on the road behind the hotel and some right on the road outside the hotel. I would definitely recommend getting day passes which are about $5. We went to pearl harbour using the bus and when we got there it was free to go in, you only had to pay to go in museum part or if you wanted to go in a submarine.
We went to the botanical gardens, I wasn’t that impressed in comparison the the botanical gardens in San Francisco we went to a few days earlier which were lovely.
Get the bus to the bottom of diamonds head, we walked from the hotel there, up to diamond head, down diamond head and back to hotel on the first day. There was no shade so I would recommend getting the bus. Leonard’s bakery and rainbow drive inn is s short bus ride away also from the road behind the hotel. It’s worth a trip and you could also go the Safeway to pick up some food / drinks while there.
Stunning Location
Wendy B
If you want to be right beside the ocean on Waikiki then this is it. It might be a little bit of an older building but you cannot go wrong. The staff are very friendly and helpful. The front of the building on a high floor is just amazing. You open the curtains and you can see from Diamond Head to the Hilton Hotel. Cannot recommend this highly enough.
We booked here for a week as a family of 6 adults and a wee baby. As a family of 3 we had a nice room on the 31st floor, dated but appeared to have all we needed. We realised the air conditioning was broken, a maintenance person was sent to clear the build up of water. It then malfunctioned again and it was realised it needed a new part. We asked for a new room and was given one on the same floor.
All seemed well again until the 5th night of our stay when there was a fire alarm early in the morning. However we only knew there was a fire alarm after my father climbed the fire stairs up to our floor to get us out of bed and get us downstairs. The fire alarm on our floor didn’t work! The rest of the family was downstairs and said there was very little instruction from staff on what was going on or what to do - why was there no specified fire warden ensuring everyone was out and safe and giving instructions to guests? I then got a message from mum to stay put as they said there’s no fire. Eventually (40mins after the alarm went off) a staff member came up to our floor to tell us to get out but by then my family downstairs had been told all was clear - very confusing! It was noticed that the other end of our floor was flooded from sprinklers (in our old room with broken air con) and the power was now off. We had no hot water, no way to heat the baby bottles or charge our phones so went out to find food and hot water for the baby bottle.
We returned later on to still no power. Still no power at 4pm in the afternoon. We felt unsafe by the broken fire alarm, lack of support from staff and poor communication. We found accommodation elsewhere and packed our bags. On check out staff expected us to pay for that night we weren’t staying and didn’t want to refund the two nights including amenity fees we had now booked elsewhere. In the end they agreed but it was a battle to get to that agreement. Staff were still checking in other guests and they were being given flashlights!!! All guests should have been moved to another hotel at no cost to them, there was no power and fire alarms on some floors weren’t working!
The hotel is in a great location, close to walk to the beach and international marketplace. A bus stop to Ala Moana is right around the corner too. The rooms are dated but roomy with a kitchen to cook at home. Unfortunately we felt unsafe there and until proper fire safety improvements are made, I wouldn’t recommend anyone stay there.
Great location
Boris S
(Los Angeles, California)
This hotel is located a few blocks from Zoo and Waikiki beach. Hotel has a multi level parking garage that cost $25 per 24 hours. Each floor has own laundry room with 1 washer and 1 dryer ($1.50 each). beach towels are available on Housekeeping floor for free. Small convenience store with a little bit of everything in there including laundry detergent and beach/water activities equipment rental. Pool is on a 4th or 5th floor together with gym. Sauna is currently closed because of upcoming renovation. Stuff is friendly and helpful. A room has a kitchenette with a toaster, microwave, electric stove and refrigerator. All necessary utensils, silverware and dining ware are available. A room has a balcony with a chairs and a small table. Air conditioner in a room a bit noisy. There is 4 elevators in a building. I think something wrong with the way they configured. A lot of guests are waiting for elevator at any time of a day. Service personal are using them for their needs and having to problem squeezing into an elevator with bulky equipment when some guests is there. Management should assign 1 elevator to a maintenance and freight and leave rest of them strictly to guests. But rooms and common areas are clean and well maintained. Nice getaway for a week.
Great value & excellent service a couple bl9xks from the zoo & beach.
Andrew A
The last several years I stay at the Aston sunset for Halloween week, I suggest to everyone it's a must do activity, the streets are full of spirit. I usually host a dinner party on the 31st. Aston has grill pits and a full kitchen suites that are spacious some of them have absolutely gorgeous views of Waikiki beach. From the front desk, bell service, and housekeeping they always do a fantastic job and will accomadate me with alot of extras to make sure I had a wonderful stay. I definitely would recommend this hotel and other Aqua aston properties that I frequent stay at yearly.
Very Nice Hotel!
ClancyCatReviews
(Parksville, Canada)
Clearly Dated out, this hotel still continues to provide a mini-mart, a very short walk to Waikiki Beach, In room dining and even beautiful views of Diamond Head! The Staff were very friendly and the pool was Top-Notch Quality!
Great spacious condo
klsmith7
(Melbourne, Australia)
Room 1814 was amazing. The most comfortable bed. Spacious. Great kitchen amenities. Corner room so had views of diamond head from lounge room and ocean views from bedrooms. Definitely would stay here again
We really liked staying in this place for so many reasons :
- great location: close to the beach, shopping centre, food court... & don’t miss the sunset at the lava lava beach club !
- nice, quiet (when we were there) and clean pools
- spacious villa
- excellent customer service : we had an issue with the AC in our first villa. I called the office, 20 minutes later an engineer was here. Unfortunately he wasn’t able to fix it, 15 minutes later the office called me back offering to relocate us in a bigger villa and they offer us a discount
However small things made I don’t go with 5 stars:
- cleaning : I am not the only complaining when I read the comments. The cleaning is really imperfect and must be improved : dirty towels, dirty floors (hairs, dust...).
- equipment : understanding we are in a villa we can’t except to have everything but small thing like sponge, kitchen towel, salt & peppers... would be appreciated.
- don’t forget it’s not a villa dedicated to be rent, this is someone’s house so you can have some pictures of them in the bedside table... quite strange sometimes...
Hopefully they will improve these points, if they do this place would be a real nice place to stay !
Beautiful
Chautauquan
(charlotte)
This was a great area to visit. Our condo had a pool pass to the Hilton complete with a lagoon for snorkeling. The condo was well equipped and spacious. We frequent Hilton Head and it reminded us of a newer pacific version of HHI.
Great looking place but poorly maintained and furnished
relouie
(Tehachapi, California)
We just got back from a week in Waikoloa and wished the unit was better. We booked our trip through Costco, hoping it would be a well maintained unit. We stayed in a 3 bedroom, Unit 605, and figured renting the larger one would mean it was a nicer one as well. I even called the office at Aston a couple times before we got there, to make sure we would have a cleaner unit, with one of my grand kids beginning to crawl. We checked in later in the day and within an hour of my granddaughter crawling on the living room carpet, her knees and feet were black from the dirty carpet. Based on many other reviews, we thought that beach gear, chairs and other items would be available for our use, but there was nothing in the unit like that. We went to sweep the tile floors and there was no broom. We decided to use the vacuum that was in a closet but the tank had been removed, so we couldn't use that either. There are also no dish towels or sponges, so make sure you bring your own.The garage, several kitchen cabinets and some of the closets were locked so we had to access to those. It appears the owners and property management company take very little care of this unit and Costco will be made aware of this. I hate writing bad reviews but I also want to protect others in the future. As far as the complex goes, it is very clean and the pools are well maintained. We did have to pay a cleaning fee, which is pretty ironic.
We have stayed before, but will never stay again.
MaddieAk
We rented through Ashton Waikoloa Colony Villas last year and had a wonderful experience. Sadly, this year we had a different unit and a completely different experience.
The kitchen was infested with cockroaches. We saw more than 10 in one day. They were crawling under the buttons for the oven, still alive. There was still coffee in the pot when we arrived. Spills on tables and dust in the fans.
The furniture was worn and stained. Carpets felt dirty. White sheets had turned yellow. You could feel the springs inside the cheap mattress. Pillows and sheets were cheap.
I am not one to complain and spend many trips camping. This was unacceptable.
Be careful when renting - make sure you know what unit you are getting
kimtrainer
We rented in the Aston Waikoloa Colony Villas through interval international's get away for spring break. The pictures you see on interval's site for their rentals is not what we ended up with. Let's first start with check in. You check in off-site, which is really not a terrible thing, more of a hassle because it's in the Queen marketplace where parking is not adequate and your first time going it's a small challenge to find offices. Secondly office staff is super friendly and helpful and I want people to know that through this ordeal the staff was great especially Emmie and Hailey. Sorry for the spelling. We first checked into unit 1001 and then 1401 and to be blunt we were very appalled that Interval would allow the use of these condos. I'm not exxagerating when I say filthy stained carpets in both, heavily used, dinged up, dirty couches, tables, chairs and then hairs in shower stalls. We spent the night in 1401 but asked again to be moved. Please believe me that I wouldn't take off my flip flops and walk on either units carpetting in barefeet. The next day Emmie helped us find unit 1703, which just happens to be the unit you see on intervals site and it was beautiful. So my suggestion is to make sure you know what unit you are getting and demand to see pictures. Units 1401 and 1001 are not acceptable and I will be contacting interval to let them know about this situation. Everything else about the property is stunning and again a big shout out to the office staff for helping us.
We could see the rain all around but never got wet. Really quiet time of the year, good for me. Tail end of bill fish season, we did not pull one in but another fisherman managed to hook 4. We caught 2 tuna offshore and 2 roosters inshore along with a small blacktip and jack fish.
The accomodations were very clean and comfortable, large rooms. Food was prepared fresh and made to order, very nice.
We fished off the dock, swam in the pool, ziplined and went to the beach. Had a great time.
Wildlife and fishing, a winning combination
julianth0mas
(North Walsham, United Kingdom)
Very friendly and helpful staff, couldn't fault the accommodation apart from a few plumbing issues, we booked the trip primarily for fishing but it also offers some fabulous wildlife viewing on the Osa Peninsula, and indeed in the grounds of the lodge, especially the crocodile lagoon. The boats were state of the art and the crew highly expert to maximise the chances of angling success. It would be hard not to enjoy a visit to Crocodile Bay.
Graduation Trip for My son and his Friends
ajtrip223322
Starting with the staff - Never have i seen a more dedicated and more outstanding staff, From the kitchen staff to the dinning room to the front end staff amazing. The captains and deck hands have there stuff in a row with years of experience and it clearly showed! Great Trip and thank you to all.
Wonderful resort, great staff
Peggy B
(Asheville, North Carolina)
We visited Crocodile Bay Resort to attend a wildlife photography workshop. The whole place was perfect. The extensive grounds provide habitat for monkeys, macaws, crocs, many other kinds of birds and other tropical creatures. The rooms are large and comfortable. The spa is beyond relaxing. The whole staff goes above and beyond to make guests feel welcome and cared for. I would love to return.
Crocodile Bay Resort
Sharon H
Thanks Crocodile Bay for a great 30 th
Wedding anniversary trip.
Caught 6 new species of fish. Including a 110 lbs pacific sail, 2 dorado over 60 lbs
And some nice rooster fish.
Olympia and staff went way beyond my expectations for the surprise private lunch
On a private beech for my wife. The rooms and food is great. You won’t find harder working resort staff,eco tour guides and captains anywhere. We will definitely be back. Thanks Crocodile Bay.
We stayed here after a longer trip at the 2x more expensive Hyatt Regency only to find it so much better - check in staff really great and genuinely helpful, beautiful grounds and awesome beach. Room was just great super roomy and clean - wish we had of booked this place longer
Honeymoon Dud
AndinJim
(Dallas, Texas)
We were so excited to come here, but when we arrived, we were placed in a room by the street, where it is VERY noisy, told we would be getting champagne and chocolate, which never arrived and the walk to the beach was about a quarter mile one way. The pics online are very different then the reality. The rooms are dated, with dirty old carpet, and while online it seemed like all of the property was close to the beach, we realized the pics were only “the best of”, which is not a good representation of this resort. As a matter of fact more than 1/2 the property is by the street. (Please see pic included below or the actual map of the property.) Because it is our honeymoon, we called ahead of time and requested a nice room with a good view. We were told, yes no problem. We now park in the employee parking lot and are facing the street...🤷🏻♀️
If I were to rank it against a standard hotel= Motel 6. This was our 3rd time in HI- we will not staying here again.🙅🏻♀️
Family vacation
TracyDunson
(Colorado Springs, Colorado)
The property is older and has not done a good job of representing the amount of beach front property that is usable for swimming. The staff was not aloha for an Hawaiian resort. They were less than friendly or helpful. The on-site restaurant-The Beach Club was vey hot and it was a very limited menu. We were told a 15 minute wait time that ended up being over an hour. The pools were very small and full of young kids, so if your looking for quiet in a pool that was only before 10 am. Another guest came on the elevator one evening with a steak he had been out grilling, they wouldn’t allow him an additional 5 minutes to cook it and as a result it was very rare. The sunsets were gorgeous, for this reason I gave it the two stars. And we did have an awesome bar tender named Mark.
Relaxing stay on Maui with amazing pool!
thebhik
(London, United Kingdom)
Reading other reviews, I know there's some properties that are owned under timeshare so this review is specifically for the apartment we booked directly with the apartment complex. That being said, from our check in the stay was fantastic. Our host was super accommodating and as it was our honeymoon they were able to provide a complimentary room upgrade as well as bottle of champagne which was a really nice treat!
The room was very spacious and very comfortable, the bathroom was incredible where there was a large mirrored room with the sink and then smaller room inside with WC and shower. We were on the ground floor so had a nice little outside area that we could use (note: this was not private per-se where the neighbours had similar access). The bed was super comfortable and I loved the blinds that were fully blackout for a good nights sleep.
We stayed on a room only basis but the accommodation has a restaurant on site which we tried and was delicious! It is worth noting though without a mode of transport we weren't able to eat anywhere else. There is a free shuttle bus that comes on a set timetable that does take you down to various points in town where there are many restaurants though - so just if you're looking to eat elsewhere within walking distance it was quite difficult to find. The shuttle itself was a fantastic service!
The apartments had 2 pool areas, we only really used the larger one which was absolutely fantastic! It can get a bit busy but that I suppose is to expected, it never got too loud or annoying as such, so we definitely loved using the pool area. The pictures were exactly as shown on the website. The best part is the private beach that is just off the larger pool area, which had beautiful sand! The waves were quite rough so didn't swim much here but we found that quite common across Hawaii. The hotel offers rentals for beach chairs etc but can be booked out so would recommend booking in advance if you want!
The hotel is definitely more for a relaxing resort type hotel, so we found it was a bit further out of town than expected (as mentioned above where were couldn't really walk anywhere). We did explore local towns and ended up getting ubers which were quite cheap so wasn't end of the world. Just a thought to consider if being able to walk to local towns is important. For more info and tips of what to do in Kaanapali including Lahaina, please feel free to check out Bhik Adventures as I would definately recommend going to Old Lahaina Luau!
Overall, the hotel was fantastic and I would have given it 5 stars, but being a person that loves to have an evening stroll around to local stores I've marked as 4 stars. The free shuttle to Whalers Village though did provide a great alternative!
Very nice and simple accomodations
jenniferwallwill
(Stockholm, Sweden)
We rented 2 rooms since we had a group of 4. They did the best they could to accommodate us since I am heavily pregnant. We wouldn't know if we would be sharing a queen bed or have a room with 2 twins, but they were able to get us with one room with 2 twins so that my friends didn't have to deal with my constant getting up at night.
The places were very clean, the staff was very friendly. They were very on top of room services for clean towels and they even did the dishes for us while we were out which was a pleasant surprise.
The pools aren't too crazy fancy, but good for some simple floating. Easy beach access with a very nice beach as well.
They held our luggage for us since we had a late flight and they have showers for us to still access if we needed them before our flight even though we had already checked out.
It is also in a very good location to other fun activities and restaurants.
Price was REALLY good for us planning this very last min (3 weeks before we came).
This was our second stay at Fountains at ChampionsGate, first stay was June 2018, and Nicole and Stephanie at the front desk made sure that I would return next year! Upon arrival I was not happy with my unit I was given as the initial smell of it was not appealing and the carpet with the regular wear look was just not getting it for me, then on the next try I wasn’t happy with the appearance of the couches, on the third try it was a beautiful unit 8205 butttt it was a three bedroom and I needed 4 on my 4th try yes I’m picky and yes they did everything in their power to accommodate me and my family I was given my very first unit I had on my first trip 8112. I love the property and everything about it I definitely feel like it is beautiful and with a little touch up paint on some areas where the wall was a bit dirty from people rubbing against it and buffing of the carpets this could easily be a 5 star experience.
Fantastic holiday but requires complete rest when you get home !!!
whaurnoo
(fae Fife)
This was a family vacation with our son, daughter in law and our 4 year old grandson.
Everyday was hectic - of course we knew this before our visit -- but this beat anything that we thought we were prepared for !!! The Fountains resort was only a short distance from the Disney and Universal resorts but it still took us about 30 minutes to drive to any of the resorts. Don't think GRID LOCK is far away !! The Fountains was our escape from the hustle and bustle every day and it is only a short distance from a supermarket and restaurants. The townhouses at the Fountains resort were excellent and the outdoor pool was just what we needed. We were glad that we chose March to visit Orlando as each day, except one, was in the 80s. Quite warm for a Scot !!!! The reception staff were very helpful and directed us to our Townhouse. The resort itself was very tidy and the small lochan on the site had the necessary sign to make us aware that there may be alligators in the water. Luckily nothing showed up during our visit !!
Nice resort but check your bill
Timothy K
(Isanti, Minnesota)
First of all check in girl was too busy on phone to even talk to me for over 5 minutes, check in was supposed to be at 4 and they didn't finish cleaning our unit until 5:30. Was a nice unit and it was nice that it was in a gated community. I believed that my entire bill was paid for when I booked through Delta airlines only to find that they billed me an additional $188.43. I wonder if Delta vacations is aware they are doing this. Don't know if I would use this facility again knowing this.
They are listening to your reviews!
UGGMerseyside
(MERSEYSIDE)
Stayed many many times at the fountains. I understood people’s reviews regarding carpets etc. They are listening. Checked into lovely house. Clean carpets. Good quality beds. New bedding. Was instantly comfortable. I get what people are saying and was giving it one last go because they really did / do need maintaining so it has / is happening. It really is a good place to stay and the area is excellent. These kind of sites must be so hard to keep on top of but it’s whats expected when you’ve paid a lot of money to come to Florida. You want comfort and cleanliness full stop. No complaints this side. Thanks guys! Enjoyed it as ever xx
No housekeeping and undisclosed fees
Baseballparent99
Called toll-free number to book. They never disclosed that they don't provide housekeeping. I'm paying 200+ per night to make my bed and live with used towels. Plus there is an undisclosed gratuity 20 per day and cleaning fee of 90 when I leave. This place is dishonest. Stay elsewhere! I won't be back and will spread the word among other baseball parents.
We were so pleasantly surprised by this stay. Our expectations were pretty low because we stayed in a budget Aston in Maui during our honeymoon 18 years ago. BUT... Everything about our apartment here was amazing - the design, furniture, views!!! But especially the service. Everyone was so nice. And the location is 100% perfect - the best part of the beach is right there, can walk everywhere - beach path is awesome, fabulous shopping and restaurants. I would move in permanently!
Wondeful place for a family vacation!
Daydream49897086751
The view is absolutely stunning. The location is right in the heart of Waikiki. The beach is right across the street and there is plenty of restaurants and entertainment nearby. The room is unbelievably spacious with a full kitchen and nicely sized bedrooms. The staff was fantastic. You won't regret spending a few extra bucks for this amazing location.
BEST HOTEL IN THE HAWAIIAN ISLANDS
Gary F
The entire staff of this hotel is better then any we have stayed at in the entire world from the general manager to the front desk girls, the bell men and valets, house keeping and maintience are all the very best
Like my second home.
hoangjohnusa
(Hayward, California)
Warm decoration in the living room. Nice kitchen. The bedroom is very comfortable. Free WiFi, Free Parking, Beach towels were provided. Church only blocks away so don't miss Sunday Mass. Water from the refrigerator, ABC store close by. Beach in the front so can swim whenever I like. Will be back.
Regards
John Hoang
Great place for families to stay
Donna K
(Sydney, Australia)
Love Ashton Waikiki Beach Tower. This was our second stay at this hotel we stayed back in 2014 enjoyed both times but this last time we found the staff to be even more pleasant and all the rooms have been renovated everything is clean and fresh definitely stay here again.
A beautiful place, surrounded by nature, quiet and staffed by very friendly people, is close to all the main attractions and tourist attractions of the area, the apartment is comfortable, clean and adequately equipped.
2 weeks stay
ArmstrongP-NI
We had a fantastic 2 week stay and we all wish we didn’t have to leave. A cracking set up for a family and we had 2 en suite rooms with a great living area, kitchen and full laundry.
A lovely pool and surrounding area coupled with staff who couldn’t be more helpful!
Looking forward to our next trip
Buyer Beware
Rick W
(Evansville, Indiana)
Grounds are very pleasing to the eye as you drive in, pool area is very nice. Room was a dump. Floor was gritty. Had to wear shoes of some sort all the time in condo. Shower doors so far out of track was fearful do someone getting seriously injured. Sofa and loveseat were broken down. Sleeper is years past a reasonable place for someone to sleep.
Elevator, walkways, stairways within the buildings were dirty and not regularly cleaned or not cleaned very well.
If you can get this place for $90 like I saw on Trip Advisor then just know you’re getting what you are paying for. In my opinion, this is a failing property. If you are accustomed to something as basic as a Holiday Inn you will be disappointed if your unit is anything like mine.
Buyer Beware
Proceed with extreme caution
Tashah2928
My 4 friends and I stayed here for 3 nights (Thursday-Saturday) in June of 2019. By all outside appearances, our first impressions of the resort and room were good...it was very nice and a great value; upon more time spent, though, we found that the room was in disrepair. One of the 2 bathrooms in our 3/2 unit had a slow drain, a toilet that wouldn't flush, and almost no water pressure from the shower. We requested maintenance, to which they did send someone right away. They were not able to fix the bathroom, so they offered to send us to a different room and also offered to let us see it before we decided whether to stay or switch. The room was on the third floor of our same building, and as we left for the elevator to take us up, we found THAT to be broken as well. None of us had any desire to take all of our bags and groceries up 3 flights of stairs, so we 5 friends decided to stay put and just share a bathroom. This is where it gets strange. According to the front desk, they thought we had moved. On Saturday night at approximately 9 pm, we heard our front door open and shut. We were all shocked and ran to the front to see who had broken in, only to find no one there. We then locked and latched the door. At around 10 pm, we had someone banging on our door claiming to be police, but after looking through the peephole, it was obviously not true. We had one girl call 911 and another call the front desk, and while that happened, the person on the other side of the door tried to break in. They had a key. Long, ugly story a bit shorter, the resort had thought we were squatters and had sent security from their 3rd party company to bang on our door at 10 pm to try and "scare us out". After relating the story to managment, they did reimburse us for our stay; but any business that is supposed to be geared toward hospitality and yet uses such thuggish tactics should be avoided at all costs in my opinion. We could have been a family with young kids. Thank God we weren't.
Terrible experience
blueSheffield_Uk
(sheffield, uk)
This has been a very difficult review to write as past experiences have been excellent and reviewed in that way. I will outline below the issues i have had, i stayed from 9th-16th June
1, This was a last minute trip and booked only 5 days before departure, i called them direct to check availability and price to be informed they had space and could do a room for a special rate of $75 + tax. I then asked do i pay anything more than this and the answer was no. On check out the total for the room was $86 + tax as well as also being charged $19 per night for something else which i can only assume is resort fee. This was argued at check out as well as over the phone later to just be told this had to be discussed with reservations.
2, My dad was out in the area and called at the resort the day before i booked it to check everything was in full working order as i had read on a hotel website that there was some construction going on around the pool area on the bar and restaurant. He was told no all was fully up and running now everything was finished. I therefore booked and when i arrived i found no bar or restaurant was open and they said it would open Thursday to Sunday, Thursday then came and still no bar or restaurant, i was out all day Friday so can not comment but on Saturday they did open the bar but had hardly any drinks available and the restaurant menu was a joke.
3, The hotel has security gates to enter and leave, i had noticed that on many occasions the gates were just open and because of that local people living in the area were just coming in and using the pool. This made it very crowded and noisy not to mention the language and conduct of these people was appalling. I have 2 young children and decided just to leave the poolside early which disappointing for both my children who love swimming.
The only good thing about the stay was the condo was as good as usual, a little run down but still decent.
It is a bit of an "end of an era" for us as we've had 4 or 5 good stays over the past 8 years which is why i chose this again. We will NEVER stay again and would advise anyone who is due to travel soon to look at getting out of their booking and go somewhere else. If you decide to go ahead i would prepare for bringing your own food and drink to the pool side and find a way of keeping it cool. Unfortunately we didn't have a cool bag.
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