jagdishy (Juneau, Alaska) 11/05/2019

Resort complex has multiple one and two bedroom units in 4-storey buildings. Two large swimming pools and on the waterfront. Parking seems plentiful and resort is easily accessible to the highway to the rest of the island. Stores and groceries are very near. There are no restaurant or bars on the property but surrounded by resorts with such facilities.

753wesleya (Mililani, Hawaii) 11/05/2019

Beautiful views of Lanai and Kahoolawe right off you Lanai. Quiet, Relaxing. *if you have a kitchen in your unit. watch out for cockroaches. Other than that we enjoyed our stay. Hugs Wes n Wanda Anzai

2309mg 10/27/2019

Grounds well maintained and view fantastic. Unit was outdated and needed upgrades. Staff wonderful. Property is in a location were shops, grocery store, restaurants and beaches are near by. Also this resort has a concierge desk.

W B (Sydney, Australia) 10/16/2019

PAPAKEA RESORT CONDO F109 Check in was chaotic, the “foyer” looked like a backyard shed, disorganised, mess everywhere, they could not have created a less “resort-style” atmosphere if they tried. After a fair walk from available car parking facilities I found the condo, and the view was spectacular as promised. What wasn’t spectacular or exciting was the amount of people directly outside this condo on the grass-front strip, (3metres/ 10 feet away) or the constant foot traffic passing by the described “lanai” (I would call it a tiny, tiled verandah with cheap removable furniture) From there my disappointment continued. The entire condo was very, very hot so I was very relieved to finally find the aircon remote. I turned it on and the noise level was quite unacceptable. (See pic). I couldn’t hold a normal conversation, and adding to this was an open louvred window directly above it which I could not close. The fly screen over that window was falling off, adding to the concerns I had regarding noise, bugs, and overall security. The bedroom was stiflingly hot and it took over two hours of running the aircon (and enduring the noise) to cool it down just a little. Close the door for privacy from the front and a comfy bedroom temperature is out of the question. From there the disappointment continued. The main TV would only show Netflix and it was impossible to work out how to receive normal TV channels. Engineering was eventually able to show me the somewhat complicated procedure (after a call to the owner directly). My overall and base concern which was definitely never addressed in the listing was safety and security. Had I not addressed these issues with the owner directly -*open window -*complete lack of privacy -*random people pulling furniture from lanai and other properties close by and camping out with kids/friends/ personal trainers just feet from your door -*broken fly screen I definitely do not feel safe in this unit. The view is wonderful, yes, however there is no guarantee who is walking past or looking into your living room at any time. I have never had that concern with other places I have stayed in Maui. Other things which really let this unit down -for the price and comparable properties-are: *dirty, old, worn, stained carpet in the bedroom (the owner stated that the condo had just recently undergone a complete and costly renovation) *stained, old window covering in the living area, (see pic) and as a side-note, sheer curtains in that space would improve the privacy in that unit immensely *half a scoop of old coffee left in the cupboard (all other VRBOs or Airbnb’s in this price range provide the basics for at least a one night stay) *no ice in the freezer, no dustpan and brush, no tissues, (again, at least the basics for the first night) *there wasn’t a “House Book” ie basic info for guests on how to use appliances, where to find local supermarkets etc. The owners have relied way too much on this so-called “Resort” or Expedia to convey information to guests. *a security chain but no latch! (See pic) *Melamine plates and bowls ... really?? I spoke to the owner directly on the evening I checked in and discussed my concerns and disappointment. Whilst she was sympathetic she also responded by saying that the condo had just undergone a complete and “high-end” renovation and that no one else had ever mentioned anything. I can certainly appreciate her take on this however at this price - $AUD433.00 per night - this is definitely not a good choice. The listing does not represent what Maui has to offer, the only saving grace is the view. I would highly recommend Kapalua Golf Villas as a much better alternative. It’s a little farther from town but just a world away from here. I wish I had spent $2600 there instead. This is not a resort, it’s a bunch of dated, old, overpriced condos with no nice restaurants or dining options close by. Choose elsewhere.

FabShabbyTraveler (Los Angeles) 10/04/2019

This condo was absolutely perfect. Renovated, well maintained with breath taking views.The condo is on the water and in the only building on the property that still has a beach to swim in. Great location too, across the street from a grocery store on the north side of Ka'anapali.

Preparedteacher 09/21/2019

Ok, so even though it was hot and some cleaning needed to take place in the units (dirt on the picture frames, dirty ac unit filters, dirty door jams) and there were only portable AC units (if you rrquested ahead of visit) that didnt really work well I can totally forgive it all!! First off we were only in room in the evenings so the AC in master room is where we stayed once in the room. Here is where my stars improved THIS IS THE MOST AMAZING THING- They went way ABOVE AND BEYOND... my 5 year old left her precious and well loved stuffed lamb named Baa... she had to fly without him back to Califronia and she did well THANKFULLY but was still all teared up with having to leave him, we called immediately when we dropped off rental car and noticed him missing. The staff went immediatly to look for him and found him. I exspected to hopefully get him in the mail, and told them I didn't care what the cost was and to charge my card (they didn't charge me a thing) but what we got was AMAZING. The staff did a whole colored copy of his adventures with pictures, they even send little gifts along with Baa home..My child is beyond exstatic and so happy, she is playing with her Baa and new friends. THANKYOU STAFF AT ASTON POIPU KAI!!!

Bonnie D (Banning, United States) 08/06/2019

We traveled to Kauai for only five days to celebrate a friends birthday. Poipu Kai was almost next door to where they stayed. I called ahead of time when I realized it was 3 stories and no elevator as hubby is disabled. They assured me a ground floor unit. We were upgraded to a beautiful 2 bedroom house. Very Clean, staff was wonderful...would love to stay there again.

SipeSipeTeam (Glendale, California) 07/04/2019

The pools were small but there were several scattered around the property. Very close to beach and a few good restaurants. Beaches were very crowded however, but a quick hike down past the Grand Hyatt and you were on a seclude beach all to your self.

TracyDunson (Colorado Springs, Colorado) 06/29/2019

This was the third Aston property that we stayed at in our island hoping adventure. When rented two rooms. Property isn’t maintained like most of the resorts in Hawaii. They do not have typical air conditioning units in the room. They have portable units that they want turned off when you are not in the room. One room had a great kitchen and flooring. The other not so much. The carpet was old and crunchy and stained. The rooms really smelled bad..

CandiM37 05/09/2019

We loved our time at Poipu Kai. Our one-bedroom condo unit was immaculate and equipped with everything we needed and then some! A well-equipped kitchen, large bedroom with plenty of closet room and dressers, a roomy bathroom and a well furnished living room/dining room. And then there was beach towels, beach chairs, snorkel masks, beach reading and even a guidebook that helped us explore. The office staff was friendly and the grounds were always being "buffed up". The pool overlooks the beach (for those of you that don't love sand!) and never had more than 5 people there. Great location to walk to the beach, 2 great casual restaurants or over to the Grand Hyatt. I can't recommend this spot enough and we are already planning our next trip.

RobertoFeusi 11/14/2019

we chose this hotel because it was close to the Kulikani hospital and my wife was released at 05.00 am from emergency therapy. When she checked out 7 hours later the hotel wanted to charge 2 days. On the room there was no drinking water and also otherwise no service was attainable early in the morning (shower didn't work) . All this to 220$ per night. In emergencies like this never check into this hotel, rather into a hotel in Waikiki.

Mark T (Hillsboro, Oregon) 10/24/2019

the Ashton is a great option as a pre-cruise hotel,,Close to port terminal. Nice suites with great views and full kitchenettes. Elevators are small and don't open on the street level with out assistance of the lobby. Dining options outside those at Alamo Tower marketplace are limited. Walmart , Ross and Long drugs are within walking distance

steverk1 (Houston, TX) 10/13/2019

We flew in the day before a cruise leaving from Honolulu and chose this hotel based on location and reasonable (for Honolulu) price. Took a cab from the airport for $30 including tip. Hotel was a little hard to find from the street, but once we discovered the escalator down to the lobby below street level, it was fine. The room was huge and clean. It included a kitchen with 2 burner stove, microwave, small refrigerator and all the pots, pans, dishes, etc. that you would need. I'm not sure if the hotel has a pool or not. We were too beat with jet lag and last minute purchases for our cruise to need it. The hotel is located at an urban shopping area. I hesitate to call it a mall, but that's the best description I can give. Ross Dress for Less and Walmart were especially convenient. China Town was 2 blocks away and made an interesting walk. We ate at "Topped" Korean BBQ. Outstanding! You should go! The State Capitol and the Palace were all easy walks. The cruise port is a long, but easy walk. Took us no more than about 15 minutes to walk it with luggage.

Connector452395 10/03/2019

This property gets mixed reviews for various reasons, this is people being people. We (travel agents) chose due to close proximity to cruise terminal and a change in scenery from the usual Waikiki. BUT cannot say enough about the staff and management esp because of unfortunate circumstances upon our late nigh arrival afrter a long delayed flight from SFO. Taxi from HNL dropped off, bags into lobby, only to discover my husband's carry on with camera, wallet, credit cards, our Passports left in cab. Panic. What to do next, where to begin. Hotel Security suggest filing police report and mentioned one of desk staff also worked TSA at airport, may have some ideas/contacts. She Did !! Promptly telephoned HNL Airport taxi dispactch to ask re guests recently transported to this hotel and Thank God, had the record and able to contact Driver who immediately returned with our bag, all intact..added cab fate but so what? Unbelieveable this huge International City and we are Blessed. Thanks to Desk Staff Niz abd Dibin and to HNL Police Officer D. Ngwen who arrived promptly to alltake all information and wait with us to assure all accounted for and we were alright. We enjoyed our walk about down to the seawall, a few of the shops and fun Oktoberfest Dinner in the hotel restaurant. Aloha

dwkoch (Long Beach, California) 09/21/2019

This hotel, located in the core central office area, has all of the amenities you might expect from a Walmart adjacent facility - no gym, grim pool and no room service. On the positive side, the rooms are good size with a little kitchenette and it is close to the State Capital.

teresa190 (Alexandria, United Kingdom) 11/05/2019

Spent our wedding anniversary in Maui, stayed for 3 nights there was a problem in the bathroom with the first apartment,so we were upgraded to a beautiful apartment in the main building. Staff were lovely the manager sent us wine/ chocolates to our apartment. We hired beach chairs so didn't use the pool but it did look nice surrounded by beautiful gardens . We enjoyed our trip to Kihei ,Maui and will never forget it thankyou for making it memorable.

Grant K (Honolulu, Hawaii) 11/04/2019

This hotel is comprised of individually owned condo units centrally managed by Aston. There is a separate hotel, the Maui Banyan, in the front, closest to the street/beach, then a separately managed condo structure, followed by the four Aston managed condo structures at the rear, furthest from the street/beach. The furthest condo, latest in the alpha, would be 400 meters from the street. Massive parking structure, lower levels are reserved for permanent residents, thus usually need to go to the rooftop. Each condo unit comes equipped with a full kitchen. The unit, sofa, carpet, and blankets had a stale smell. Being aligned vertically toward the ocean, ocean views were partial. Otherwise, it was functional and close enough to a nice wide white sand beach. Service was nonchalant. Front desk was rigid with a 4PM check-in and 11AM check-out. Rules stated to empty trash upon check-out, a bit away being next to the parking structure. We were miffed when searching for the trash bin, asked a custodian in a cart, who verbalized the directions, then ended up seeing him there ... why didn't he offer to take our one bag of rubbish in his nearly empty cart??? Many similar choices along the Kihei/Wailea coastline. Would only stay here again if the price is right.

Patricia S (Victoria) 10/21/2019

We just returned from a 10 day visit to Maui and were extremely happy with this property and the front office staff. This was our first stay at the Aston Maui Banyan. We stayed in a gorgeous one bedroom unit with a partial ocean view overlooking S. Kihei Road with views of Molokini in the distance. Our unit had been updated and we were very pleased with the kitchen and bathroom with its walk-in shower. The gardens are beautifully kept and landscaped. The unit we stayed in was quiet and peaceful. What impressed us the most however was the professionalism of the front office staff particularly Cat in the front office who was so kind and helpful throughout our stay. We would most definitely recommend this property. It is clean, quiet and you can't beat the location in Kihei. We visited Kamaole Beach II for our morning swim, sunset viewing and also walked across and plunked our beach chairs down at night for a third time to enjoy listening to the ocean and viewing the stars before bedtime. We more than got our money's worth at the Aston Maui Banyan. We also enjoyed the convenience of being able to walk two short blocks to Coconut's Fish Cafe and other shopping. We would definitely book this property again.

FamilieHotello (Hoofddorp, The Netherlands) 10/21/2019

The rooms are spotless and well maintained although some of the furnature and amenities are not very modern any more. Individual decorations as rooms are private owned and managed by Aston company. Nice view, but very small balcony to realy sit on it. We had a standardroom (decent size and very clean) which came with a microwave, coffee maker fridge and toaster. Free coffee as part of the resort fee every day. Hoever no utensils to use the toaster or microwave. Plenty of free parking on the property. Checkin friendly at 15:50 but they realy let us wait till the 16:00 to be allowed in the room which does note make sense to me. Beach park accros the street for nice sunsets, recommended.

maryjS2315JX (Gilbert, Arizona) 10/09/2019

We won’t be coming back here. We booked this through Costco, and only booked because it was the least expensive, and we are in the midst of building a home. We knew it wasn’t going to be a great, but didn’t expect it to be as bad as it is. These condos are all privately owned and rented through Aston. So it’s hit or miss on how well stocked and maintained your condo is. We must have gotten a bad one. We were in the last building which had a lot of road noise at night. We had a HUGE ant problem both in the kitchen (before food was even present) and on the patio. We hung a bath towel out there and it became infested with ants. The patio is filthy and the table/chairs are clearly not cleaned. It’s walking distance to a beach, but the waves crash hard at this beach so it’s not great for family swimming. The cleaning service doesn’t clean well. We rarely had clean towels and they definitely don’t sweep like they say they do. Also, we though we lucked out with the washer/dryer, but unfortunately they are so old that the dryer didn’t dry at all. We ended up hanging clothes everywhere to dry on their own. We will not be coming back, I wish we had just spent a little bit more for a nicer place.

Diana W 11/17/2019

I write this review the night before we leave and we are all very sad. We took our 3 children 18, 14 and 6. It's not a five star hotel if that is what you are after but very comfortable with self contained kitchen and great staff all round. Close to everything and we very much enjoyed staying here. Will definately be back to stay here again.

marilynmonrobot (Buena Park, California) 10/26/2019

My husband and I are celebrating our honeymoon as we just got married a few days ago in Kona and decided to come to Honolulu for the rest of our honeymoon and it was the worst mistake we have ever made. I did thorough research online and thought that this hotel had decent reviews and the pictures looked nice enough. However after checking in and coming to our room (1-2411) we realized we were essentially catfished by this hotel IT LOOKS NOTHING LIKE THE PICTURES!!! The room looks like something out of the 70’s and the furniture is completely falling apart, the bed is hard as a rock and has springs popping out and the shower looks like it is literally under construction and leaks. There’s bugs crawling around the floor I don’t even want to open my suitcase in fear they will enter it. We tried to talk to the front desk about possibly upgrading room or getting a refund and they refused and said they sell the room “for the view” what a complete RIP OFF. Besides that they also said the resort fee can’t be refunded and neither can the parking. This place is literally the worst hotel I’ve ever stayed at and I’ve only been here for 2 hours. I expect a refund for the rest of my stay so I can go to a decent hotel and a refund on the resort fee and the rest of the parking days I have not used. The amount of time we have wasted trying to figure this out and stress from it merits this. I called Expedia to see if they can assist me (since I booked through them) in possibly getting a refund and they attempted to contact the hotel multiple times to no answer. This is my worst nightmare and I’m literally spending the first night of my honeymoon in Honolulu crying instead of celebrating. DO NOT STAY HERE!!!!!

ajasiaa 10/24/2019

This review is specifically written for Saudi. She was the front desk receptionist when we arrived. From the very first impression, she was rotten. No warm greeting, only a miserable "I hate my job" kind of attitude. I think the both the hotel and herself would benefit from her switching to a position that doesn't require a professional and warm personality. The hotel room was so far from pictures provided, we went right back down to just check out as soon as we could and get a new hotel. Saudi was the most unhelpful "customer service representative" we've ever encountered. She insisted on dismissing us to just "come back in the morning" because apparently, according to her, all of the managers were off duty and there was no way to contact anyone higher up than herself to resolve our issue. Saudi didn't even offer to take our hotel keys or make note of our early check out. I had to tell her to make note that we returned our keys only hours after checking in and were not going to be using the room, so the management had record of our check out activity. As an employee in the customer service industry, her attitude and unprofessionalism completely threw me off and disappointed me.

RayleneW2 (Brisbane, Australia) 10/17/2019

Hubby and I took our 4 kids then aged 18, 16,13,12 to Hawaii for 2 weeks. Upon arrival we could not check in as the check on company for us was not in the main reception but down a corridor by the janitors room. We then got to our room and the pin to the door was not working, so had to get that sorted. I booked the room for 6 of us. It was tiny. 2 double beds that were so hard it hurt our backs first night. The other bed was a fold out couch where you could feel every bit of metal and wire it hurt my son. We ended up buying blow up beds from Walmart and setting those up. 2 weeks of that. The bathroom. Was so tiny you could not breathe and it constantly had a weird smell. The hotel itself was OK. Great balcony view, pool and spa. And cafe by pool. Location is good to buses beach etc Other than that. Would not go back

Leigh P (York) 10/13/2019

We are staying for two weeks. We had two different reservations but the staff did some things and kept us in the same place for two weeks which is much appreciated.. Our mountain view was nice. the pool is heated and too warm but the beach is close by. Overall looking forward to our second week.

JohnRJpdx 11/17/2019

This is the second year that my wife and son have returned to the Whaler. Rod and his staff are exemplary. The property is perfectly maintained and guest services are a welcome mix of staying at a hotel with the personalized feeling of a condo. We have stayed at the Andaz In Wailea, and Makena surf which are beautiful, but with a four-year-old the Whaler is perfect. Right next to the village, with great food, shops and a play area with family movie nights, and other activities outside. Mahalo! John

foreda (Chamonix, France) 11/09/2019

This condo hotel is wonderful. It was just made for us. It is not crowded, not noisy, mostly couples, in a good location, with easy parking. We booked just before we fly there and we had a wonderful condo. Reception has Aloha sprit staff with smiley faces. We enjoyed the peace and wonderful views from the condo, we even watch the whales many times which was wonderful. The condo was very clean, we had everything we need in the kitchen, housekeepers was cleaning well everyday. Just next the hotel, there is a shopping center and restaurant. You won’t even need a car. Mahalo from Italy Whalers :-) Aloha!

sstark7937 (Arlington Heights, Illinois) 11/04/2019

Spent five nights in Oceanfront unit 402 North and everything was wonderful. Gigantic balcony gives sweeping views to Lanai and Molokai/Black Rock with fabulous sunsets. Underground parking below building was tight but super convenient. All staff was helpful and friendly with our special needs as my 85 yr old mother needed help with scooter, washroom aids, etc. Beds were comfy and furniture good, TV controls a bit finicky and hard to work though. Overall a great and memorable experience, easy stroll to Whalers Village shops and restaurants. Pricey but worth it.

240mindab (Melbourne, Australia) 10/29/2019

I researched various accommodation options and found The Whaler to be one of the better priced. Accommodation is expensive and this was at our 'middle of the road' price point. Knowing what we could be paying at the high end, meant my expectations were managed. I knew the quality of our condo such as the fit out and amenities were really at the mercy of the owner. I'd read that the pool area was small and it wouldn't be like one of the bigger resorts with restaurants, swim up bars etc. All that was true but turns out we didn't miss any of that. The grounds are well maintained. The pool area was busy but we always found two loungers. I noticed that staff would patrol and remove towels from unattended loungers so lounger hoggers were well managed. It was off season so not too many kids which is what we prefer not being parents. Our condo was in Tower 1 with an ocean view which was beautiful. The decor was more practical than luxurious but the bed was comfy and we had lots of space. Air con was good. Laundry facilities were very welcome although there isn't really anywhere for a clothes line and you aren't allowed to put clothing out on the balcony to dry in the sunshine. We managed by hanging items in the walk in wardrobe and shower curtain rail. I had done some online shopping prior to our visit and all items were there ready for me to collect. Staff were friendly although we didn't really need much help. Beautiful location right on the beach. Proximity to Whaler Village meant there were lots of food and drink options. We also drove to Times Supermarket so dined in a few times. We didn't cook as such but had salads and 'pre prepped' food from the supermarket. I'd recommend staying here. I'm sure it's kid friendly but there isn't much for kids although the beach is probably enough!

Frankredbeard (Gainesville, Texas) 10/09/2019

The Aston Whaler is a wonderful facility. Location, amenities, and the ocean. What else can you say. We have been there 9 times over the years and are never disappointed. We recommend this to anyone who is planning a trip to Maui.

LukeKay (Brisbane, Australia) 11/14/2019

Check-in was ok, no porterage and is a 3 storey walk up so don't bring too many bags. Location is amazing, beach is beautiful and warm water. We saw a seal on the beach the first day. No food in the resort, Lava Lava next door is a good.place to eat or there is a shopping centre across the road. Rooms were ok but a lil run down, bathrooms are large. Pool is small for size of complex but other than that is all good.

Lisbeth B (Farum, Denmark) 11/03/2019

Great location in a calm area right at the beach. The area consist of several 3 floors bungalows in a green area which makes it nice and open. The rooms was nice and clean with a small fridge and a nice coffee machine. We had a sofa bed for the kids, which was a bit hard. The balcony is good for 2 people - but there is nowhere to hang the wet swimwear and you will be told off by a policeman if you use the railing (we know...). The pool was nice but the jacuzzi was not too clean (probably because guests forget to shower before getting in...). There is a great restaurant next to the hotel "Lava Lava" where you sit in the sand on the beach. The parking is free - but you pay $20 in resort fee.

tallpaulmuller 10/24/2019

Nice place, beautiful grounds and shore. Lumpy mattress with no box spring , joke pillow. Woody Allen described whistle shrieking water pipes as sounding like a small animal being tortured between the walls. Well ok. Management has to know, they aren’t going to fix these things. Then, and you can’t make this up. Last day of the stay a bug as big as your tallest finger , on the bedroom floor at mid day, doing a convincing impression of a cockroach. Really? At an Aston property? I presented it to the manager. A very brief, quit apology . That’s it. Checked out next morning. You have to have some minimum standards.

bthorp (Imperial, California) 10/17/2019

We really enjoyed our stay at the Aston. The beds were comfortable. The staff was very friendly. The view was quite nice, not the best, but nice. The same with the beach. The only real complaint that I have about the place was the resort fee. Resort fees always bother me, but when they exceed $20, it's an excessive expense that some may not have counted on.

mhaurlkl (Cambridge, Canada) 10/06/2019

This was our second hotel on a three island tour taking almost three weeks. We arrived early but were greeted and pre-checked in with luggage stroage and suggestions of placves to see while we waited. With no rush we broused the local area right behind the hotel. many shops and services and restaurants very close by. it was a nice time to familiarize ourselves with the immediate area. This is a nicely laid out hotel with many amentities and options. A nice pool and bar area. lage well manicured lawns and gardens. Definitely kjept as an island paradise. itw was the beginning of the shoulder season and some renovations and upgrades were already underway. The room was large and romy with a good fridge, ,icrowave and coffeemaker as well as a small cook top. A large baclony gave us a view of the oceian. The hotel was quiet and well monitored by security at akll times of the day and night. We recieved two free movie rtentals and two free coffee voucheres for each day for a fantastic littl coffee shop immediatly outside the front gate. Everything was as we expected in this hotel. Very nice.

GlobeTrotting826538 11/17/2019

I purchased a week pass as I was staying at a neighboring resort. Half the machines were broken and the facility was from the 80s. The spa where I signed up for this week pass added an unauthorized $20 tip which I just disputed with my credit card company. That is inacceptable.

ncshan2 11/16/2019

Stayed here for five nights, and we had a great view: Molokai from the balcony, and Pu'u Kukui from the entry door. However, we did have some issues. We called down about seeing some ants, and they said they'd address it, but we continued to see them for the remainder of our stay. Additionally, the sliding door for the balcony was off the rail, so despite trying to fix it, there was a small crack at the bottom. This would be fine, if not for the mosquitoes constantly trying to come in for a meal. The décor feels a bit dated. Lastly, their beach spot, which they cannot control, sometimes erodes away, so do not expect long walks on the beach, unless you don't mind going back and forth. Nevertheless, everyone was friendly, and we enjoyed finding other beaches. Easy spot to find, right next to where some food trucks park every evening, so that's fun (I had a spicy ahi poke bowl- pretty good). Couple of good grocery stores nearby, so don't feel like you have to go to Costco - we had a lot of leftovers. Decent stay.

H2OSPAWN (Sacramento, California) 11/15/2019

We haven't stayed at this resort, but it's amenities are available for use if you are staying at the Papakea Resort next door. We met some friends at the pool and decided to grab some drinks at the restaurant / pool bar located between the 2 pools on the property. Drinks were fine, but as we sat at the bar I noticed how the building was in desperate need of a full gut and remodel. Everything was very dated, especially the carpet. Other than that it seems to be a great location for a vacation.

Resort786110 11/06/2019

We booked our stay through AAA and Pleasant Holidays and upon arrival, were impressed with the beautiful lobby and grounds. Our name was even on the VIP list and they wished us a happy anniversary. That evening they delivered us a nice bottle of wine. We had a nice ocean view from our 4th floor room. The kitchen had updated appliances and granite countertops. The floors felt dirty and the carpet was totally nasty and dirty. The couch was worn and dated. We were told we’d have 2 bedrooms with king beds, however, one was upstairs with a small staircase and no bathroom upstairs. Not good for either couple as we are both over 65. No separate air conditioning and it was extremely hot upstairs. One bedroom was a master with ocean view and master bath, but that night, one of the occupants had severe cough and sneezing. In the other bedroom, it was very small with twin beds. The air conditioning blew directly on one bed, right at the head of the bed. The mattress were uncomfortable and moved over from the box springs when you got on the bed. We had to call for additional coffee. You would think they’d leave enough when they know 4 adults were sharing the room. They also didn’t leave dish towels the first night and the ones they left the next night were cheep and worn. The coffee pot also had a burned out on light, so to be sure it was off you had to unplug. Have the lights were out and maintenance couldn’t replace the main ceiling one in the bedroom and living area. The fan also didn’t work in the living area. It was nice to have a washer/dryer in the room. The deck could’ve had 4 chairs, it only had 3. I will say there was a grocery store across the street and we had dinner in the pool side restaurant and it was good. We all left sick, one with a cold, one with bronchitis and the other 2 with severe allergies. One nice thing was having beach chairs under a tree on the beach, if you were lucky to get one. The beach itself was not much of a swimming beach, too many rocks.

My_name_is_Paesan (Austin, Texas) 11/06/2019

I booked this through Costco because it had the most liberal cancellation policy and removed the annoying resort fee from my rate. We stayed here for 6 nights in June of 2019. The condo was easily spacious for 5 of us aged 13-76 to fit comfortably. We were in a higher unit in the building furthest from the beach but could see the ocean and enjoy the blowing palm trees in the courtyard. Our 2 bedroom 2 bath unit was clean and spacious and I'd give the furniture an 8 out of 10. The kitchen was well equipped and we only had to request a blender which they let us keep all week. The staff was very nice. Parking was easy, we got a spot closest to our elevator 5 of the 6 nights we were there. We only dined poolside and had typical fair, fish tacos, burgers, etc. It was priced about right. The pool side island show was small and simple but better than I expected. A very experienced troop gave us a great taste of the island dance and music culture without having to go to a giant luau. The two pool areas are really well maintained with a simple rectangular one basically beachfront and a fancier more interesting lagoon with waterfalls, tunnels and hot tub behind it. The grounds were meticulous and the pool hours were generous. The pools are way nicer than the photos show. Tennis courts had lights and we played pickle ball whenever we wanted to, no waiting for a space. There is small shopping center across the street with everything you need: live music bar/restaurant, desserts, fast food, groceries, souvenir shops. There is also a food truck lot next to the hotel parking lot but their hours were so short we never were able to buy anything from there. The property is in an excellent location. The beach was very eroded when we were there but there was more sand than I expected. You can walk north a bit for a better beach but you'll need to drive 10 minutes to get to the real treasures. See my other reviews about that. The resort offers interesting lessons/seminars during the week ukulele lessons, lei stringing, etc. But they only offer these things once per week, so if you want to do one, check the schedule and don't miss it. They also offer a orientation breakfast on your first arrival day. DO go to this. It is NOT a sales pitch. The hostess we had was a Maui native and had tons of great insight and information even in this internet era. They serve complimentary breakfast items, coffee and give a way a lot of freebies like gym passes, sightseeing tours, etc. some worth up to $500. Almost everyone walks away with something!

Giustipad 11/06/2019

had a great 4 night stay here. clean room a bit dated but very comfortable. Do not stay though if you want amenities. No food or drink on the property. but decent kitchen to prepare your own. pretty close to all action in Kona. Super near by Coffee farms etc. We loved the staff and loved our stay! Thank You!

sleepRN (Michigan) 10/09/2019

This was a nice place but we didn't like that there wasn't a regular wall between the living area and the masterbedroom. We just stayed 1 night so it wasn't terribly bad but if we had stayed longer, that feature would have been a problem for sleep with a family of 4.

Jean B (East Lyme, Connecticut) 09/21/2019

When we drove toward the hotel, and saw the lobby sign, we had no idea we would end up rating this 5 stars. However, the condo was fabulous, got upgraded to 2 bedroom and bath. The view was very special. We were over the pool and the beautiful crashing waves against the rocks was right next to pool. One night I turned off AC, closed the screen, and fell asleep to the waves. The Unit was spotless, bstocked with new, varied, and the best appliances. The staff went above and beyond. In our 4 island vacation, this was the third. What we experienced exceeded other much more costly hotels. Thanks to all.

TrendSetterNM (Rio Rancho, New Mexico) 09/06/2019

Our family of five visited Hawaii for the first time last month, and booked a week-long stay at Aston Kona by the Sea via Costco Travel. So glad that we picked this location! It has everything that you need for a family on vacation - a full kitchen, spacious rooms, and best of all, oceanfront views to die for! We had a couple of housekeeping issues, but the front desk was on top of things and resolved the issues quickly and satisfactorily. Dawn from the front desk deserves special recognition for her hospitality and fantastic local suggestions. We hated to leave, but when we did, all of us agreed that when we visit Kona again, we wouldn't hesitate to stay at Aston Kona by the Sea.

calikat2 08/09/2019

I love to travel and my two important requirements in a place is cleanliness and a comfortable bed. This time we Decided to spend a bit more money since it was the first time at the Big Island. We got condo 210 a two bedroom Two bath oceanfront condo. The king size room had the ocean view and the twin size bedroom had the view to the Open air hallway and mountains.There was a shower next to the king size bedroom and a shower tub combo in the twin size room. The Lanai off of the living room area and the king size bed area were amazing. The kitchen had a large refrigerator, microwave, electric stove/ oven, Electric can-opener, dishwasher, full set of dishes and bowls, paper towels were provided, everything you would think you would need even salt and pepper. The condo had a stackable washer and dryer that worked well located off the kitchen area. Tips: buy your own laundry detergent. We got a small bag of the tide pods. If you want to use the dishwasher get some dishwashing pods as well. There is no restaurant on site you have to drive north for like 5 mins. There is a liquor store two doors north of the condo. Walkable. I would recommend getting a car for the Big Island. It is huge compare to the others and not much of any mass transit. Know were your food shopping stores are the local farmers markets close around 5 ish. Go to the beaches early because they get full quickly and parking is hard. Much of the local restaurants weren’t that good but the Kona brewery was awesome!!! Pro: The view!!!! No resort fee for us (booked with Costco travel). Or any crazy cleaning fee’s. We did pay a daily housekeeping fee but it was under $13 a day. The condo was clean and plenty of room for our two kids. Felt like a home instead of a hotel room. We loved that the bedrooms were divided by the living area. Housekeeping made our beds and gave us fresh towels everyday. Took the trash out. Even gave us 6 beach towels that were clean and thick. Free parking in a covered parking garage under the condo. They had a luggage cart available to use. Security was good you could only use the elevator with your key card. They provided free movie rentals and or video games two a day like a redbox rental. Playstation in the living room area. The staff was always friendly. The grounds were immaculate. Had a wonderful salt water pool right next to the shore. Had some beach toys like boogie board left in the twin size bedroom closet. Looked like it was left by previous guests. Cons: The king size bed was very uncomfortable. It was very hard and seems like it was an old mattress. The bed frame would make A creaking noise every time you would go into or out of the bed. We asked for a mattress pad or something from the front desk and they got us some foam yellow mattress topper. It made it a little bit more comfortable. The king size room only had a partition to separated from the living space. The furniture was a bit outdated like the sofas but they were very comfortable.

Mugabe31 11/18/2019

We stayed in unit 606 and it was a fantastic experience. The unit was immaculate and stocked with everything we needed. The view from the room was breathtaking. The floor to ceiling windows made it feel like you were on the ocean. We enjoyed great snorkeling right outside of the property, and we were within walking distance of a bunch of great restaurants. We are already planning our next trip back. Would highly recommend!

kathleenP1956 (Tacoma, Washington) 11/10/2019

We rented condo #718 and loved it! Outstanding and amazing views every day all day long! Right at the beginning of the beautiful beach walk that goes all the way to Black Rock! The condo was so nice! Comfortable bed, kitchen well stocked, comfortable furniture, great outdoor veranda overlooking the water. Barbecue grills very nice. The pool is a bit limited and small but always clean and neat. It was an easy drive to Napili and Lahaina and to many lovely beaches! A perfect location to enjoy all of Maui.

MCinKC (Kansas City, Missouri) 11/04/2019

We liked the smaller, quieter location of the Aston Mahana, while still on Kaanapali Beach. We didn't have the large resort-type hassles of trying to find chairs by the pool, etc. and the beach was very close by.

rickrSeattle (Seattle) 11/02/2019

I come to the Mahana once a year, each time I regret not staying longer. The views from the balcony are un-believable., with whales jumping and breaching just off shore. sunsets are a must see right on the property. Walk to Dukes next door for happy hours and music, food pretty good too.

DONALD Z (Westlake Village, California) 10/30/2019

We just finished a last minute "get away" to Maui and found the Aston Mahana. While lacking resort amenities, the property features all ocean front rooms. We booked a one bedroom and were not disappointed. The room was spacious with a full kitchen, air conditioning, washer and dryer, a walk in closet and comfortable bed. Unlike other condo rentals, this one did have daily maid service. We were on the 10th floor which was actually higher than we would have liked as you did not get views of the greenery and sand. Saying that the views of the ocean were wonderful. We were even treated to a spectacular rainbow one morning. Since this is primarily a condo project, there are few resort amenities. The pool and spa were adequate. While there is a beach, you cannot access the ocean from the property. That was the one downside to our visit as we enjoy snorkeling and being in the surf. The staff was very helpful and their morning orientation of sites on Maui is actually worth going to. We have been to Maui numerous times and still learned of some areas we had never visited. There is strip mall in walking distance with a full super market and fantastic breakfast place called "Slappy Cakes" where you can make your own pancakes at your table. Great for families. One piece of advice, if you plan to walk over to the supermarket, bring you own shopping bag with a handle. The market's bags don't have handles which make carrying your purchases the several blocks back to the hotel a bit of a challenge.

Cindyinmaui 11/15/2019

Thank you to Dennis and the whole Crew at Aston Maui Hill for making my family and I feel so welcome to the island. We just moved from Seattle with two young babies and stayed on property for about two months. The garden view unit we stayed at was a spacious two bedroom unit with a big great room. The unit was home away from home with full access kitchen to washer and dryer. I loved the location being right across from the ocean with amazing sunset views. Easy access to shopping and dining as well as beautiful walks by the water. Everybody from the front desk, maintenance, to house keeping were so friendly and respectful. My babies and I were around property a lot and always had a good time. The property has free parking and felt safe. I feel like I made some new friends and I will be visiting again soon! Thank you Dennis and to your team taking such good care of us. Mahalo! Cindy and Anthony

Mauitraveler1188 11/11/2019

We have been going to Maui every year for over 20 years and always stay at the Maui Hill. One main reason is their General Manager, Dennis Costa, who always makes us feel like we are coming home. Every condo we stayed at (1 bedroom, 2 bedrooms 3 bedrooms) had a beautiful ocean view, where we could watch the sunset, as well as had dinner on the lanai. If you are looking for a comfortable, relaxing and quiet home away from home place to stay with friendly staff, this is the place.

Angelah3r 11/10/2019

We had a 3 bedroom at the Aston Maui Hill and the sunsets were absolutely stunning from the lanai every single day of our trip. The location is perfect, close to all the beaches in Kihei, restaurants, etc. Dennis is amazing and always made sure we had everything we needed and that our stay was more than perfect.

Pricilla C 11/05/2019

We have 2 bedrooms unit. The place is very spacious and nice and quite. We owned 1 week timeshare duing October. We had a great time staying there. The staffs were very friendly. The only downside is that we used to able to see sunset from our balcony. Now it is blocked by the trees. The beach is nearby and it is walking distance to many restaurants.

Ehjayscan (Greater Sydney, Australia) 11/05/2019

We had ten delightful days at this place. Six of us and a baby in a self-contained three bedroom condo. Older but well loved and maintained. Close to beach, restaurants and short drive to all things Maui. Highly recommend.

ATravellingJimmy 11/05/2019

Our stay at Paki Maui was well worth the price. This condo style accommodation provided great views, an uncrowded beach area, with an easy to find location. We found Paki Maui to be a great place to rest up after our daily adventures.

Niferx187 11/05/2019

This place had the most beautiful view to wake up to every morning! Beach access, and it's not over crowded like a lot of other beaches. Great pool/hot tub. The staff was helpful and the condo was clean and full of everything you need to make your vacation memorable!! I can't wait to go back!!!

Tarcek 11/04/2019

Great price! Great location! Beautiful views and welll maintained grounds. Great staff that was very accommodating for us.Pool as well as the beach were never over crowded and always had available chairs, will come back for sure.

angsears (Maui, Hawaii) 11/03/2019

There is no better value for the price in Maui. The views are absolutely stunning, the pool area has grills and a hot tub and the location is central. You can even snorkel right outside your room and if you don’t have equipment, you can rent from Boss Frogs a half block down. In addition, the customer service is excellent. I was a little worried reading the reviews that there’s no air but it wasn’t an issue if you’re not living in the room. In the evening there’s a wonderful cool breeze so keep the windows open for the sounds of waves and ocean breeze. Couldn’t have had a better vacation! Thank you Paki Maui!

Bruce K 10/10/2019

Great price.Close to eateries and awesome farmers market . Room was average , clean ,no air conditioning,kitchen fan hits cabinet door when open. Close to island activities, beach, snorkeling etc. Would probably stay here again. It meet our needs.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

Janie4359 (Round Rock, Texas) 09/26/2018

This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.

Redoak1977 (Jamestown, Pennsylvania) 09/16/2018

We spent a week at the Shores. It was clean, roomy, and comfortable. A wonderful condo with beautiful grounds. The staff was very helpfull and friendly. If you are going to be on the Big Island, I highly recommend staying at the Shores.

halepeno (Newcastle, Australia) 11/16/2019

We stayed for a week and from the moment we arrived to the lovely welcome from the lady on front desk until the day we left we've enjoyed every moment of staying here. The rooms are not big but they are comfortable and clean. I give housekeeping a 10/10 (and I work in the industry). We had an Ocean View room and we spent most nights during our stay out on the balcony enjoying the experience. It's a busy place but we had no trouble sleeping. The staff are all very hospitable and very friendly. It's in such a great location and so handy for shops and restaurants. We would definitely stay here again when we revisit Waikiki.

Amy G (Vernon, Canada) 11/13/2019

We have stayed here before (5 years ago), but I felt it deserves another review as it never disappoints. Our stay was 14 days this time. Upon arrival we were given our room with a partial ocean view on the 7th floor. The gentleman who checked us in, said to check back tomorrow morning as there would be some upgrades available. We came back at noon, and boy they did not disappoint, they had an Ocean Front room on the 14th floor available. Room #1405. He took us to see it and the second he opened the door and we saw that view, we were sold!! It was amazing. Our room had two double beds and they were very comfy, you always get lots of pillows. The bathroom has a shower only. It has an area with a desk, coffee pot and mini fridge. We noticed that a lot of the staff were the same from 5 years ago. Our favorites are "The Goddess" and "Baby Bear", and of course John. I'm sorry I can't remember them all, but everyone is so lovely to deal with. We will always stay at this hotel when we come to Waikiki as it's right across the street from the beach, and there are countless options for restaurants everywhere you look.

zania22 (Amityville, New York) 11/03/2019

This is a small hotel located in the best part of Waikiki, just across the beach ,Torch Lighting and Duke Kahanamoku Statue. Location is its biggest adventure. There are lots of shops and restaurants around and a bus stop is across the street. The hotel staff is very friendly and helpful. Rooms are clean and ok, but they need some upgrade. I recommend to book ocean view or partial ocean view room. You can watch a beautiful sunsets and surfers at the morning. This hotel is really worth money you pay for it. And sorry, but I took one orange fish from the bathroom. Now she decorate my bathroom reminds me of my vacation.

Bronwyn M (Brisbane, Australia) 10/28/2019

We have just stayed for 5 nights in a Partial Ocean view room on the 12th floor. The view was amazing from 1202. The room is small but has everything you need and the beds are super comfy. Rooms have bathroom, balcony, coffee maker, small fridge and in room safe. Check is was very easy and staff are very friendly. Located right in the heart of Waikiki, the Aston Waikiki Circle is straight across the road from the beach, super close to the Hop on Hop off bus (use the public buses at $5.50 US for a full day pass and easy walk to the bus stop) and Duke Paoa Kahanamoku Statue. Eggs N Things downstairs and ABC store for bits and pieces right next door. Nothing is too far away and you have an easy walk to most restaurants, including Cheesecake Factory, Teddy's, Denny's, and Kirin for great Chinese food (plus many more). If we ever return to Waikiki again, we will stay here again.

CC_VancouverUSA (Vancouver, Washington) 10/17/2019

13 night Hawaii vacation with only 1 night in Waikiki. I wanted an oceanfront room but didn’t want to pay the price. I “settled” on the best room in this little gem among the giants! We loved it! Walking distance to everything, a great view, and swimming directly in front. Yes, the bathroom is very small, as well as the room, but if you are spending your vacation in your room, you are doing it wrong.

akikoe606 (San Jose, California) 11/05/2019

This hotel is great for groups and families to stay. Close to Safeway and have parking. Also have mini mart on 5th floor. Great view for Diamond head. Hotel is bit tired but have kitchen and laundry. 家族や女子会等の滞在に最適。ふた部屋ある部屋に4人で泊まりましたがキッチンもあるから朝ごはんは部屋で快適に食べれました。スタッフは日本語は話せませんが日本語で説明書もあるし、炊飯器があるのは助かりました。ランドリーもあります。近くにSafewayと言うス-パ-もあります(タクシーかUberでも10分位です。)バス停も近いしワイキキリピーターさんにオススメです。ABC storeも2分位の所にあるのでかなり便利です。

debkeveret 11/05/2019

We stayed several days and the hotel was clean and the staff were super friendly. Very helpful with anything we needed. Thank you so much. I hope I am able to come back some day. Aloha! Debbie Everett

GregD841 (Melbourne, Australia) 11/04/2019

I chose this hotel because it has a hospitality room which meant I could check out at noon, store my bags and come back after a day at the beach to shower before taking a late night flight. I arrived on an early flight from New Zealand and I was able to get a room at noon rather than have to wait til 3pm. This was greatly appreciated. The room was in pretty good condition with a full kitchen. The hotel is old but the staff work hard to maintain it. It’s not far from the beach and perfect if you like a few drinks at nearby Hula’s!

442robc (Canberra, Australia) 10/27/2019

Not sure how old the hotel is but needs a renovation. Looking a bit old but is an ok place. It’s clean and not too far from Waikiki beach and a number of cafe and restaurants. Pool is a bit of a let down as not much sun and gets quite windy. Has a mini mart on premed is which is good for those things you forgot. Overall not too bad.

mm0ns (Indianapolis, Indiana) 10/16/2019

I have to say the place is clean. We stayed here for the preference of having a kitchen. But My adult daughter had to sleep in the sofa bed and it was very uncomfortable. They charge extra for parking. It is operated more as an apartment complex than a hotel, so if you are looking for any level of service this is not the place to stay.

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

MargaretK576 (Bassano, Canada) 08/11/2019

My daughter and stayed at the Colony Villas in August. This is not a hotel but indivudual condos. There is no restaurants or bars on the property but it is a great place to stay. We had a large, well appointed 2 story, 2 bedroom, 2 bath condo. The master bedroom is upstairs and well appointed with a walkin closet. The bed was comfortable. The downstairs had a well appointed kitchen with a dining and sitting area. The second bedroom had 2 single beds and a cot in it. We were situated very close to the family pool. It is peaceful. The resort is gated. The grounds are wonderful. The only challenge is that you have to drive if you want to eat out. My experience being in a large group on this resort, is to go to Costco and get your food and drinks. By the time you get done with the day, you are ready to slow down for the evening. This place does have BBQ in the pool area and you need a key to get into the pool/BBQ area and a key to get out. All in all, I would recommend this resort to couplees with children or to anyone looking for peace and quiet.

joysclind (Wrightwood, California) 08/07/2019

My family stayed here for a week booked through AAA. Nice place but had some issues Pros - great location convenient access via rental car to area. Staff pleasant upon check in and phone calls were answered promptly. We had booked a one bedroom with sofa bed and since the condo didn’t have a sofa bed were given a second bedroom with two twins that worked great for my kids. My kids loved the pool. And hot tub. A lot ! 🏊‍♀️ Very close to our unit. Coffee and tea was provided daily with phone call requests as advertised. Cons - ANTS 🐜 in the upstairs bathroom. Called staff the next morning nothing was done that I am aware of as there were still ants the next night. Since our family was staying the following night at volcanos national park overnight I asked for the bugs to be treated. So came back on day 4 to an upstairs that smells of insecticide but not more ants. Cont open a window to ventilate due to heat outside and no upstairs fans. Turns out on day 6 the ants reappeared in the downstairs bathroom. 😵 Downstairs bathroom toilet occasionally runs - probably some slow leak internal (?) we saw nothing leaking external. Annoying but can deal with it. Upstairs bed hard as a rock. No mattress topper. Worst bed ever. Kids beds were fine. This condo only has AC that you cannot set below 74 and one fan in the main area so the bedrooms get very stuffy at night. I hope for future travelers they install ceiling fans or something in the bedrooms since you really can’t open the windows due to humidity and heat outside. No view to speak of just looking at other condos. No golf course view. We were in 1901 Parking sucks. Most spots are reserved and there was not a designated spot for our unit so we had to frequently park further away. No shuttle and most things are over a mile away or more so have to drive or taxi. Additional notes not good or bad just FYI - pool and bath towels and bedding were provided as was the daily coffee and newspaper on request. Plenty of dishes and and full kitchen. But no spices, condiments, etc. no day passes to the Hilton or other pools as other reviews had mentioned. No beach toys as other reviewers encountered. Not sure if we would return here. Kinda on the fence for us on that one

filalex17 (Boulogne-Billancourt, France) 07/15/2019

We really liked staying in this place for so many reasons : - great location: close to the beach, shopping centre, food court... & don’t miss the sunset at the lava lava beach club ! - nice, quiet (when we were there) and clean pools - spacious villa - excellent customer service : we had an issue with the AC in our first villa. I called the office, 20 minutes later an engineer was here. Unfortunately he wasn’t able to fix it, 15 minutes later the office called me back offering to relocate us in a bigger villa and they offer us a discount However small things made I don’t go with 5 stars: - cleaning : I am not the only complaining when I read the comments. The cleaning is really imperfect and must be improved : dirty towels, dirty floors (hairs, dust...). - equipment : understanding we are in a villa we can’t except to have everything but small thing like sponge, kitchen towel, salt & peppers... would be appreciated. - don’t forget it’s not a villa dedicated to be rent, this is someone’s house so you can have some pictures of them in the bedside table... quite strange sometimes... Hopefully they will improve these points, if they do this place would be a real nice place to stay !

dietz5285 11/14/2019

The staff at Crocodile Bay was the best! Always attentive and pleasant. The rooms were clean but a little dated, no TV but WiFi was good. The only thing from a 5 circle rating was the food was pretty bland

Zach S (Philadelphia, Pennsylvania) 11/07/2019

I was there for a photography workshop. The resort is in a somewhat remote area, perfect for wildlife photography, but quite near a small local airport in the town of Puerto Jimenez. The instructor and the resort guide staff are incredibly knowledgeable, enthusiastic, and helpful. The resort grounds are beautiful and abound with wildlife. The lodge and rooms are quite comfortable, with all the amenities, such as air-conditioning and a great pool with swim up bar, and a tasteful decor. Staff was very friendly, bilingual, and accommodating. A number of activities are available through the resort, including sport fishing, but we were too busy with the photography to explore them on this trip.

jfirmin2019 (Laurens, South Carolina) 11/07/2019

We had the best family vacation ever. The resort was awesome and the fishing was incredible. everyone at the resort was like family.. very personable. The food and excursions were first-class . I would highly recommend

Quest29179 11/05/2019

Beautiful southern Costs Rica Convenient to the airport and close to the local town. Easy access to a variety of destinations. Awesome staff who couldn’t do enough for you. Food was very good and plentiful. I was there for photography tour and it was excellent. I would return here again next year.

202gayleg (Duncan, Canada) 10/19/2019

This was our third trip to crocodile bay Such a amazing beautiful place. The weather was great, the resort was outstanding. Special thanks to our angel (Olympia) and all the staff, management and owners. Our main captain and mate were absolutely amazing and a pleasure to fish with. Our tour guide was spectacular. And our booking agent Dave Kanski never drops the ball with our travel itinerary. Amazing. And Todd (retired fishing director) stopped by for an nice visit. We have made very special friends here over the years and will continue to visit this remarkable resort.

FayeC1969 (Hampshire, United Kingdom) 11/15/2019

We had a nice week here - people are very friendly, apartment was qite roomy - house keeper was always nice and early. Loved to spacious dressing room area. Didnt really use many facilities, however free trolley service to Whalers was great. Tried to rent a cabana bed on the beach however all had been hired as not many of them - and beach attendant wasnt too helpful. Apart from this cannot fault the resort. Grounds always nicely cared for.

mydogconan (Phoenix, Arizona) 11/07/2019

We loved everything about this resort. The rooms, the location, beach, pool, etc. It is difficult to find hotels with 2 King or Queen sized beds and a sleeper sofa. We chose renting a private condo at MKV because it had 2 Queens and a sleeper, plus a kitchen and washer/dryer. It was incredibly large and comfortable. The MVK resort is just north of Black rock on Kaanapali beach. We steered clear of the condo sales & activities desk and “free drinks” and were never bothered with any sales pitches.

Jaysen L (Princeton, New Jersey) 11/06/2019

We stayed for 15 days at the end of August with my wife and son. As aways the room was perfect and the grounds were always very neatly kept. The pool was very nice as well. We rented a cabana for the time we were there, which I highly recommend. The location was great, with the Luau next door and along the nice beach path that goes all the way to the Whalers Village.

Menchie8 (Los Angeles, California) 11/03/2019

We stayed here for a week. The first room we got the first night was super old and smells moldy so we requested to move to another room. They didn’t have another 1 bedroom with ocean view but they said there’s one opening up the next day but it’s an ocean front. We checked it and the view was amazing so we paid $600 more but I have to say... if you want to see the sunset everyday get the ocean front room, it’s worth it. The staff were super nice and helpful. The concierge was very helpful booking our tours and suggested good ones too. They had a kids pool and the beach was really nice. They have a team that goes to other hotels and the mall. We will definitely stay here again.

Proteeus3 (Des Moines) 10/20/2019

For the first 3 days, we had no A/C because the batteries were low in the sliding door transmitters. This fooled the A/C into thinking that the sliding doors were open when they were closed. The maintenance man brought us a fan that he said was from the front desk. The older maintenance man replaced the batteries in the sliding door that did not have a cover on it. He left thinking that he had fixed it. We still had no A/C so I again called down to the desk to ask for maintenance. They never showed up when they had all day to fix it. The third night I called down for maintenance when we got in for the evening. They sent up a kid that started changing the same batteries in the sliding door transmitter that the other guy changed 2 nights before. He started arguing with me about how to fix it. He then changed the batteries in the transmitter on the hallway door. Even though the thermostat said Sliding Door Open when it wasn't. I asked why are you arguing with me just put new batteries in the other sliding door transmitter on the door that could be opened. He finally put a new set in it and it fixed the problem. The front desk then called up for the upright fan saying it was the front desks. When I went down there they had another fan running and was just lying to get the fan back. I was sitting on the bed when a mouse ran from the kitchen to behind the dresser. I called down to the front desk but he said they had no maintenance at night. The kid came up and dropped off an electric mouse trap. I ended up opening the outside door and taking the paddle off the wall. When I walked into the kitchen and he charged me up the paddle I gave him a Lacrosse shot across the kitchen and out the open door into the hall. The mousetrap was left with us but it caught no mice. The next night another mouse came running across the bedroom floor. I again opened the door to the hall and grabbed the paddle off the wall. I went after Mickey and he came running up the paddle as I power-moused him out in left-field out in the hallway. The maid leaves the door open in the daytime while she cleans and the mice just run in the rooms to their heart's content. We should have canceled our reservations when we came there and the first thing I saw was a rat running across the sidewalk by the rat trap when my wife walked down to see the beach. We had just come over from a comped 5-day shop at the Hyatt Regency. We then went onto the Ritz-Carton for a comped 2-day stay. When we went to check out they tried to charge us a price higher then what we were quoted when I made the reservation. When we checked in we were quoted an even lower price than the other one. The check-in girl wrote the quote on an adding machine print out. The manager working that day would not honor that price because it did not have the name of the girl working. I said well just look up who was working that day and check with her. She said she couldn't do that. She ended up going with the higher price that I had an email for. Even though I was quoted another price by their reservation desk when I shortened the stay to go over to the Ritz-Carlton. All of my phone calls are recorded so I had proof of them saying the price. She ended up charging me more than I was quoted after I shortened the stay by 2 days. We have been back to Maui twice and we no longer stay here instead we stay at a VRBO over in Kehei that is cheaper and so much newer. We walk out the sliding door to the pool 10' away. It comes with a washer and dryer in the room and no rodents.

sharonsU5899US 10/30/2019

This was an interesting find, for sure. Once we were checked in, we went to the unit and went upstairs to check out the bedrooms. The master bedroom bed looked like someone had been sitting on it, one of the pillows was not in place with the others, and my first thought was that someone else had been sleeping in the unit. It made me very uncomfortable. We immediately flagged down a maintenance person who said that the entire unit was indeed ours and that no one else was renting it with us. The unit has a great kitchen but some of the floors looked like they were not cleaned properly. Also, the entire place was extremely sparsely appointed. No lamps in the living room, rug under coffee table looked unclean, no windows in this unit, except for a window in the bedrooms, felt like a cave. It served our purpose but I would not rent here again.

Lorraine B (Little Rock, Arkansas) 09/11/2019

When we arrived, we were pleasantly surprised by the spaciousness of the townhouse. We each had our own room and bathroom. The kitchen was spacious and comfortable. We really enjoyed our stay!! We’ll definitely be back to visit in the future!!

44tripashkar88 (Dearborn Heights, Michigan) 09/04/2019

The space is great, the location is great but the service is bad below my expectation. We have to was our own towels, every day we have to ask for coffee and shampoo, we have to throw the garbage , no towels at the swimming pool They don't clean the condo, they don't even come inside. We were not happy, we knew it is a condo but i was expecting some type of service , yet they charge us $90 cleaning fees

193MandyR (Prague, Czech Republic) 07/28/2019

We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint. Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem. The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven! On the plus side it’s great having a large washing machine and drier. It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon. Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy. The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid. Overall loved it and would stay here again.

Jennifer B 07/21/2019

We stayed for a dance competition/convention and the unit was exactly as described and pictures were accurate. I must say some of the reviews concerned me a little but we arrived and were pleasantly surprised at how nice it was. We stayed in unit 8125, which was very close to the pool, clean, and had everything we could have needed for our stay! Arrival and access was easy, communication was perfect! Thank you for the beautiful property to help ease the stress as we created family memories!

Storyteller672644 11/16/2019

Location is right across the beach. Room is clean, big, comfortable, has a full kitchen with everything you could think of. Valet parking. Staff is super friendly, professional, courteous, and hospitable. If all the Aston Hotels function like this.. then I will have to stay at ak Aston whenever we're on vacation.

MeowingKitty (Victoria, Canada) 10/19/2019

Customer service was top notch, and better than we've had in some 5 diamond properties. Girl on bell desk was at the car instantly when we arrived to help. Mary on the desk was the consummate host, and as mentioned - some 5 diamond places could take a lesson from their team. Had a 30th floor with 2 bedrooms. Lots of room for the family. Fantastic to have the kitchen with 3 toddlers. Air conditioners work well, but temperatures fluctuated.

Guide819006 (Vancouver, Canada) 10/14/2019

We love staying here for so many reasons: the super friendly and welcoming team, a great location - while it's busy at ground level there's a great escape upstairs to a wonderful and ever-changing view; excellent amenities.

vsnip (Aloha, Oregon) 10/14/2019

Great location for more than 2 adults. Convenient location with great views. Full kitchen a great asset. Kick back and relax watching surfers and keep track of Atlantis submarine's coming and going. Just like home only much less clutter and noise.

pipdouglas (New Zealand) 10/12/2019

Highly recommend, will return again, great service & location. Awesome staff. We were a family of six and heard good things prior to checking & we weren’t disappointed at all. We will tell out travel agent how great our accommodation was.

Evylynn C 11/15/2019

We arrived in Orlando early morning on Nov. 4th. We thought we would take a chance and find out if we could get early check-in. When we arrived at the resort around noon, they had a room ready for us (so they said). We had booked a one-bedroom suite. They put us in a two-bedroom, which wasn't so bad, but the room was not ready. Beds were unmade, there was garbage everywhere and towels on the floor. We went back to the front desk and were given an apology and told that they would send housekeeping immediately. They also told us that there were no 1 bedrooms available so they upgraded us. They also charged us a one-time housekeeping fee that was only supposed to for 2 bedrooms and up. We didn't think that we should be charged because we booked 1 bedroom and they upgraded us. We were told that they would have to talk to the manager about that. Anyway, went out for a couple hours to let them clean the room, but when we came back it still wasn't clean. I called again and was told that housekeeping said that they had cleaned the room. Really?!? I was sitting in the dirty room and they were telling me this!! (Not impressed) Housekeeping showed up while we were there but at that point we were offered a different room. This ended up being a 3 bedroom for 2 people. Too much space for 2 people, but they did end up waiving the housekeeping fee. The room was very nice and we ended up enjoying the week there, but we were disappointed that we didn't get follow up call confirming that the room was okay and that we were comfortable. Although it was very clean and the pool area was very nice, we weren't impressed with the Customer Service.

Anthony B (Carvoeiro, Portugal) 11/03/2019

Like a number of others have posted we Checked out and came home 27th August then on 3rd October we had a charge for $1073 which is over £800 - I called the resort directly, they fobbed me off (Lena - disgusting attitude) put me through to the corporate office which she knew full well was closed, so I called her back and she hung up on me claiming "I didn't make the charge". Avoid these guys they're crooks - if you've ever stayed here cancel your credit cards immediately if they've not already scammed you.

sommer4_2020 10/22/2019

My family & I would like to thank Tuscana resorts for an amazing Staycation trip. I personally would like to thank staff member Ms. Stephanie for her professionalism and outstanding customer service skills. She took care of our Reservations and got us the best rate in town! Special thanks to Ms. Abby. She made the check in process very fast and smooth. Also, Ms. Nicole made sure we had the items we needed in our room w/o a long wait time. This vacation was truly home away from home. I would absolutely recommend this resort everything about it was perfect! Thanks again Tuscana!! Harris

USJAX 10/12/2019

If I could give this resort a zero I absolutely would. I've vacationed to the Tuscana 2 times before but I guess 3rd time is the charm. Sheets and couches were stained, fridge and freezer were broken, overhead lights were out, no on call maintenance at night, toilets barely flushed, and to put the cherry on top - our key card reader on our door was taped on with electrical tape and we were locked out at midnight after visiting the parks and the "security" guard gave attitude while he had to break into our unit. His response to us asking what the protocol is if he is unable to get in and was no answer. I'm a bit shocked at our experience and the lack of professionalism.

debyluann (Wolverhampton, United Kingdom) 10/02/2019

Well to cut a long story short, we thought the place was 'okay' the pool was nice and it is relatively quiet and there is only a bar service the weekend... Quite close to Disney but that is about the best... Unfortunately after arriving home in the U.K from a 14 night stay in September, we have since found out this complex has tried to take £811 off my husband's registered card, (you have to give them a credit card when you arrive where they put an amount on and refund back to you after you leave which was about £200). We have had the fraud squad on the phone and have had all payments reversed and they are putting in a fraud complaint about this hotel. The best of it is we are not even at the hotel and the holiday alone did not even cost that much - absolutely shocking - be aware that this hotel keeps your card details and even with you not being there, takes money off your account (or tries too) - thankfully capital one fraud squad are on the ball. Please note the condo was left as it was when we arrived no breakages at all.