トスカーナ・リゾート・オーランド・バイ・アストン

573karaa (Oshkosh, Wisconsin) 04/18/2021

We checked in today at 4pm to find out they gave our whirlpool room away for some unknown reason (the lady had a bunch excuses that made no sense). Then after seeing the place we find out the rooms were not properly cleaned. The dishes in the cabinets were dirty and all had to be washed before we used them. The table had to be rewashed since there were dirty finger prints all over it. There is a thick layer of dust on the lamps, along the mop boards, and on other decor including fake plants. We paid for 2 adults and 5 children and got literally 4 towels for all of us and each of the two bathroom had only one roll of TP. One more thing is the vanity in the so called master bedroom is falling off the wall and broken. This is probably one of the worst “resorts” I have ever been too. I was trying to justify that maybe the standard is higher in WI. Are all the Resorts in FL this bad? I will post pictures later.

Dee000000032000 04/11/2021

Let me just start by saying that my room was still not ready at check in time when i finally got my room it was disgusting it was not properly cleaned mattress were stained and broken this is outdated.

deekitaj (Miami) 04/11/2021

Checked in and checked right now. Upkeep of room was not to me and my families standards. We were all very disgusted. Molding on floor was broken, couch was very dingy and dirty, and food was still in garbage disposal upon other things I’m sure I would have found if we had stayed. Very poor upkeep of room.

Travelmom1989 03/29/2021

I booked this place last minute on booking.com after deciding to extend our time by a few days in Orlando. The options were slim pickings but after watching some YouTube reviews and such we decided to do it. My family and I checked in on a Saturday for 2 nights. I called 2 hours prior to the 4pm check in to see if the room was ready as they offer early check in if available. I was informed the room had been ready for quite sometime now and we could head over and get checked in immediately. Upon our arrival everything seemed great. It was clean and nice looking, the lobby was nice as was the gated community feature. After unloading our items we started seeing red flags before even getting to the room. The elevator up to the room was in poor condition. The appearance of the doors to the different units were worn down and beat up looking. Upon entry into room I was not impressed. We scooped out the rooms and bathrooms and immediately started seeing issues. In the main shared bathroom the tub had what I thought was chips in the bottom of it and turned out to be large pieces of dirt. There were also NO towels. In the main bed bedroom the safe would not lock. The issues only got bigger from there. The living room furniture had crusted food smears on it, several low areas on the walls had bright orange maybe Cheeto smears from a small child with maybe Cheeto fingers. The giant mirror hanging in the entry way had hot Cheeto or taki smeared all over it. Absolutely disgusting!!! I am a mom of 3 I get it kids eat they get yucky and touch stuff BUT also as a former housekeeper who has spent years working in a hotel this was unacceptable. In the kitchen the cabinets had really old spills running down them including some gooeyiness running down the front of the dishwasher. I immediately called the front desk and gave them a list of issues with the cleanliness and they apologized and said someone would come fix it all. I advised we were going to the pool area for a few hours and would be back. The nice girl on the phone assured me it would be taken care of. My family changed into swim suits and headed to the pool. Upon arriving at the pool it was nice set up. However the type of people that were mainly there were not the type I would prefer to have my kids around. It was a rather “rough crowd” I am an African American/Hispanic woman and the people that were at that pool were animals. It was very unappealing, however we kept to ourselves found an empty corner in the pool and made the best of it. At the end of our pool time my husband who used to be a life guard years back had to pull a baby out of the water not even 2 yrs old from the pool near where he was standing because the parents just were not watching and she did not come back up after jumping in. After he grabbed her out and looked around for her parents he gave the baby back to them and instead of making sure she was ok the mother starts yelling at the dad that he was suppose to watch her and they continued swimming. As much water as that poor baby took on she needed to be examined by a Dr. after this we had enough and returned to our room expecting to have everything recleaned. It was NOT!! No one had been there after 2hrs. At that time we also noticed that our room had a lock box on the outside of it and no one else’s doors had this, this struck me as odd. I called back down to the front desk and the girl put me on hold then came back after a minute or 2 and stated she spoke to the head of housekeeping and the man who was assigned our room to rectify the issues was still not done cleaning other units that were check outs. I advised her that we were here already so whoever needed to stop what they were doing and fix our unit then return to whatever else. She apologized and promised they would get it taken care of, at that time my kids had also noticed that the door handles to the different rooms had crusted matter on them as well. I became irate and asked the girl for a different room entirely. She placed me on hold again and came back on to inform me she didn’t have anything. I then proceed to advise her we would not being staying between the crowd that was there and the filth of the room. I asked her for a full refund. I told her we hadn’t messed up anything Bc everyone was too disgusted to sit anywhere or touch anything other then the dining room table. She stated she would give me a full refund. We gathered our belongings and repacked our car. Upon my arrival back to the lobby she gave me a receipt that showed the refund and it was credited back to my account 2 days later which is the only positive to this place. My family and I gladly left and found another fabulous places called Omni resort in Champions Gate. I’m glad to report when we return to FL as we do every year we will be using this as our place to stay. TOP of the line resort!! Please beware if your accustomed to a higher standard of where you stay then this is not the place for you. Attached are a few photos we took some of the other issues are in a video we took that I was unable to post.

ralvey05 03/05/2021

For the price, the place is pretty great. It was much less expensive than many hotels we found, plus we had separate bedrooms. It has its own theater and pool, though we weren't able to use either since we were so busy. The only thing that threw us off was the gate. We couldn't figure out how to open the gate to get in, but at checkout we found the area you are supposed to swipe your key card to open the gate. We assumed it would be right by the gate, but it is actually by the clubhouse.