When you step into the Japanese garden of the Pagoda Hotel—with its koi ponds, 21 distinctive pagodas, a floating restaurant, and tea houses — You will be transported to another place even though it's just a short stroll from the lobby. The hotel’s proximity to the Ala Moana shopping district, the historical capital, and financial district is an ideal location for a variety of shopping, entertainment, and dining. The Pagoda Hotel is the perfect location for exploring the Honolulu area.
We waited in line 30 minutes while two groups were attempting to register. We had preregistered and prepaid, however they scanned our credit card again for a deposit of another $170. No breakfast, rough crowd, and when we got to room only two outlets worked, garbage hadn’t been dumped from previous tenant...and they had parking garage but we drove around block two times trying to find parking, ended up paying $13 for overnight parking. Our room didn’t look like picture they advertised, beware! Plan was to lay out by pool until leaving for airport, pool didn’t open until 10am and we couldn’t wait to get out of there. Not a good experience!
Great Customer Service by Mr. Kelly R. Bokin
The customer service provided by Kelly R. Bokin is just great! In such a location as Honolulu, where great hotels compete with each other, it's really the quality of its customer service that make a hotel stand out. Mr. Bokin provides great customer service just by his overall friendliness, his courteous professionalism, and taking proactive initiative in solving customer's issues. Besides Mr. Bokin, the hotel has such a fantastic location! It's prices is very affordable despite its prime location!
Local gem of a hotel.
Love the bang for your buck you get when staying here. Love all the free movies and PS3 games you can get. Quaint hotel and nice remodeled lobby. Just a block from the biggest mall in the state. The rooms were clean and I found it unusually delightful that their were 2 sinks that was located in the main room as well as the bath room.
Paul the Manager there was quite helpful. The handwritten note with well wishes for a pleasant stay was appreciated. The breakfast buffet and dinner buffet is definitely a must eat experience with local fare.
Mahalo Pagoda hotel
Mahalo for making my birthday weekend great!
Huge shout out to the staff and management of Pagoda Hotel for helping me enjoy a new year of life. I was excited to spend the weekend here because of the location, size, convenience and atmosphere. I don't enjoy gigantic buildings and properties that take you all day to navigate with a map, and through large crowds of people, where everyone is just blended together. The Pagoda Hotel offered all the comforts of home which I appreciate and prefer. The elevators to the rooms is a quick few steps away from the front desk. The public spaces were clean, well kept and always had a great smell to them. It was nice and cozy, simple and enjoyable. Our room was clean and well put together with more than enough space to enjoy but also to feel relaxed in. Convenient location allowed us to simply walk to different eateries around the area whenever we felt. Parking was simple. Shop located in lobby with so many things to choose from. There was power outage on the block our first nigh there, but there was no panick anywhere. Hotel staff were addressing things well and when we were able to confirm our safety, we ended up going right back to bed. It felt so great to relax and I want to thank Hotel Manager Paul and staff for helping me celebrate my birthday. Paul even took the time to wish me a Happy Birthday in a hand written letter. Fricken awesome! Aloha All Day!
This is an older hotel which reminds us of Uncle Billy’s Hilo & Kona Hotel back home on the Big Island.
From when we checked in, to changing our check-out date, Carlos has been AWESOME. He’s friendly, very helpful, and an all around hospitable person. Do not let the physical appearances fool you; great for those on a budget, close to convenient shopping (even some high scale shopping), and a great value.