ルアナ・ワイキキ・ホテル＆スイーツ

Craftsmom (Sacramento, California) 10/16/2021

Stained smelly liquid trails from leaking garbage bags on hallway carpets, severely understaffed, no air conditioning in elevator or fan also no a/c or ventilation in hallways. Covid and hawaii hot weather requires plenty of comfortable ventilation. Lobby air conditioner “broken indefinitely” in the middle of hot Hawaii summer, the manager or whoever is at the top of this hotel should make this a priority. Filed 2 complaints with front desk, this hotel manager never reached out nothing. Older staff ladies that clean the rooms are very nice but overworked. It’s odd that all staff, everyone that works here looks unhappy or afraid to lend assistance. People come to hawaii to have a happy experience.... lack of air conditioning, useless $35/day so-called amenities, and unhappy staff says alot about this place. Like all the other critical reviews, Mr Executive: don’t bother saying, “if you had kindly notified the front desk about your concern... “ this is a place you stay once because you think you’re getting value but then never return.

lopezruizindira 10/11/2021

We must all know you know who you are, no thanks. Security deposit is to be stolen and criminals are the invited guests. False advertising as the hotel is rather smoking and has such to section for picking manifested violence.

newbee72021 (Camp Verde, Arizona) 09/18/2021

Simply AMAZING...in such trying times the staff was always happy and more than helpful, my stay was flawless, the exact rejuvenating and revitalizing vacation I dreamed of, highly recommend and more importantly I will return for future stays!

leslye241 09/09/2021

The location is excellent and the 1-bedroom suite where I was with my family of 5 is spacious. All the employees I interacted with in housekeeping, valet parking, the Fish Hook Restaurant, and front desk, responded quickly to my request for help. They were all friendly and courteous. As for the Manager, Gina Reeves, she was also quick to accommodate me when I needed her assistance. My family and I had such a great experience that we will not hesitate to choose this hotel again if we return to Hawaii.

JanayOA 09/07/2021

Great place for a staycation or vacation! I will return and recommend to friends and family. It was a nice walk to the beach, shopping, and all the restaurants on the way there. They have a little breakfast/lunch nook there as well and it is close by a ABC store and gas station which is very convenient. The pool was clean and a nice get away between trips out. They provide you with towels for the pool. The fitness center was well equipped and a nice extra.