アストン・アット・ザ・ホエラー・オン・カアナパリ・ビーチ

DEBDELVEC5678 11/22/2021

I am a long time visitor to Kaanapali and have been renting there every winter since 1993. Throughout this time, I have never had any serious problems until now. In March of 2021, I arranged to rent Unit 364 through the owners of this condo, for my January/ February 2022 trip. I secured this rental with a $2,000 deposit at that time. All of our flight arrangements were made as well. On November 10, 2020, I reached out to the owners to inquire about when they wished to have the balance owing paid, only to be told that they had double-booked and the condo was no longer available to us. After having my deposit for over 7 months, they did not have the decency to inform me of their decision to double-book. At this late date, it is next to impossible to find another accommodation, as Maui is extremely busy during the high season. The owners were extremely rude and simply said they had put a refund check in the mail ‘a while back’ ! To date, I have not received this check. I would highly recommend that you not consider dealing with these owners.

jillbudnik 11/19/2021

We loved staying at The Whaler. Spacious condominium. Convenient location. Service and cleanliness were great. It was important to us to have a kitchen in which to store and re-heat carryout food and to also be able to make toast in the morning. We hope to return to The Whaler very soon.

12345450 (Los Angeles, California) 11/15/2021

Amazing hotel, very clean, very friendly and accommodating staff! The hotel is a two minute walk from great restaurants and shops, and sits oceanfront on a beautiful white sand beach! We will definitely be back!

bubblegurl83 (Redding, California) 11/11/2021

Check in/out was a breeze, friendly staff, beautiful views and walking distance to whalers village for shopping and restaurants! Resort was clean, saw staff cleaning bbq’s and pool areas every morning. Will definitely stay here again! Mahalo!

Bonesman (Honolulu, Hawaii) 11/08/2021

A great resort that is well maintained. The staff is friendly and very helpful. Enjoyed our time at this beautiful place. Checking in and out was very simple. The pool and spa are well maintained. The rooms especially the ocean view are great. You can walk from your accommodation right to the beach.