Cliff K 10/17/2019

We recently stayed at the Aqua Bamboo in Waikiki from Oct 5-13, 2019 in room 807. Family of 2 adults and 2 children (ages 4 and 13). The room was a one bedroom suite with a queen bed in the bedroom and a queen pullout in the living area. Perfect sleeping arrangements for me and my family. We had a kitchen and were able to take full advantage of this during our stay. Coming from Canada, the CDN dollar doesn't fair well in the USA so this was very welcomed to save us a little $$$ and we took full advantage of this amenity. The hotel staff were extremely accommodating to any and all of our requests. The swimming pool is an incredible little oasis right in the middle of busy Waikiki! You'd never know you were in the middle of a city. We enjoyed the pool daily as there was always nice shaded areas to give the kids a break from the sun. Once the pool-side bar construction is complete, this will only add to the value of this area of the hotel. Pleasant surprise amenities: - Espresso machine in the lobby. Free cafe americano which we had every day and only $1.00 for specialty coffees like latte and $1.00 hot chocolate. - Complimentary beach chairs, float devices, body boards available to guests to take down to the beach. - Complimentary beach towel service - Movie rental machine in lobby, free of charge and included video games as there was a PlayStation in the room. This came in handy on the one and only day we had rain pretty much all day. Movies were nice to have at night when our day had wrapped up. - Washer/Dryers located on floors 4, 8 and 12 (from memory). The biggest PLUS with this hotel is the location. 1.5 blocks to the beach!! we were there in about 4 mins every day and it is so central we weren't far from whatever amenities we needed. We had rented a car for the week to explore the island but aside from that there was no need for a car. Next time we will skip that expense now that we know the hotel is so close to all we need. We would not hesitate to recommend this hotel to anyone, it suits all types of travelers.

BLMerce (Kensington, Maryland) 10/12/2019

Booked through Hotels.com. They moved us from our original booking to this room. It was terrible. Run down and needs lots of updating The one cup offered for us to use was dirty. Luckily we booked only one night before our cruise. I’m sure the hotel rooms are much nicer. I would book directly. The lobby and outside area are lovely and I’m sure their hotel rooms are much better than what we had. Front desk was very helpful in getting us to our cruise

evanora22 (Brisbane, Australia) 10/06/2019

This hotel is currently undergoing renovation works, so from water shut down's to construction workers all over the place. The hotel is ok but not very clean there was a weird smell in the lobby and the customer service is simply non-existent. I don't recall ever getting a hi or hello or any introduction to tourist activities or what's in the area or anyone who spoke English what a missed opportunity! Rooms were cleaned everyday but needs some maintenance. The pool was slippery and no promotion of Manager's reception etc. No drinking water either! On the plus side there are restaurants and the beach nearby and walking around and visiting other hotels we would return to Hawaii but definitely not to this hotel. This place is ok if you could deal with poor customer service and noise. Don't stay here if you are travelling with kids, there are better hotels. I won't return even if it was offered for free

DONNA063 (Botany, Australia) 10/04/2019

I stayed at this hotel for sux nights and my room was large comfortable and had two balconies one over looking views of Waikiki beach the other the mountains. The first two days I was here there was no concierge, then on the Tuesday Heather appeared and assisted me with some activity bookings. Brandon on reception wss great everyday he would greet me with a hello, ask how everything was. There was some general maintenance and renovating going on in the hotel but it was all done as quietly and without disturbing you as much as possible. On day five of my stay I had "plumbing issues" in the bathroom with water still in the bath from the shower and the toilet doing it's own thing, I spoke to the girl on reception who called maintenance straight away when I returned to the hotel about an hour later I was told that they would be moving me into a suite due to the plumbing issue and apologized. I felt this was very good customer service and solved the issue of being in a room and uncomfortable. I moved my luggage to my new room which was on the opposite side so both balconies now looked at the mountains. The daily resort fee I feel is high especially if you do not use the dvd/games. Free WiFi is part of this along with towels and beach chairs. Although not of big importance a restaurant or bar on site would be very beneficial especially after a long day instead of needing to go out again. I would probably stay here again.

Andie P 09/26/2019

While the room was a little dated, the outdoor area more than made up for it. Sitting in the shade by the pool was wonderful and the new bar area that was under construction will be a great addition. The rooms certainly need a facelift but this is underway and the staff are all very helpful and friendly.